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Office Services
Technical
Professional
Skilled Trades
Light Industrial
Providing quality
temporary, temp-to-hire
and direct hire staffing
since 1987
www.areatemps.comwww.areatemps.com
TM
WEST
EAST
SOUTH
CORPORATE OFFICES
14801 Detroit Avenue
216-227-8200
6391 Mayfield Road
Mayfield Heights440-646-1333
5805 Pearl Road
Parma440-842-2100
1228 Euclid Avenue
Cleveland
Lakewood
TM
With four locations in the Greater Cleveland area, the Area Temps team is ready to meet your company’s requirements for office services, technical, professional, trades and light industrial temporary, temp-to-hire and direct hire employees.
We understand the importance of matching qualified workers to your company’s exact skill requirements.
Recruiting quality applicantsOur applicant centers cover Northeastern Ohio
WEST14801 Detroit Avenue
Lakewood216-227-8200
EAST6391 Mayfield Road
Mayfield Heights440-646-1333
5805 Pearl Road
Parma440-842-2100
SOUTH
1228 Euclid Avenue
Cleveland1-866-995-JOBS
DOWNTOWN
Visit our website at areatemps.com
2 AREATEMPS RECRUITINGAPPLICANTS
Everything Cleveland
CLEVELAND.COM
Recruiting quality applicantsWith an extensive marketing campaign and our personal interview process
A rea Temps is among the largest recruitment
advertisers in Cleveland, with dozens of classified listings on our website, in local newspapers, and on various job boards each week. Our ads are featured prominently on Cleveland.com, and we recruit new local candidates each day from recognized job boards like CareerBuilder and Monster.com.
Your account representative will work as a team with our inside staffing specialists to provide personalized service. Daily and weekly quality checks insure your continued satisfaction.
U nlike most staffing services, our applicants must complete acomprehensive, personal interview process. In addition to skill requirements, our recruiters are trained to look for candidates with a positive attitude, flexibility, good communication skills and a willingness to learn. Of the over 1,500 applicants who are screened each month, only those who meet these standards are hired and registered in the City Search database.
TM
Visit our website at areatemps.com
AREATEMPS RECRUITINGAPPLICANTS 3
ndeedone search. a ll jobs.
careerbu lder.com
CareerBoard.comLocal Jobs. Local Talent.
TM
Recruiting quality applicantsCandidates are networked across the region
AREA TEMPSAREA TEMPS
LAKEWOOD216-227-8200
PARMA440-842-2100
AREA TEMPSAREA TEMPS
MAYFIELD HTS440-646-1333
TEMPS AREA TEMPSAREA
A ll Area Temps offices share applicant information through our exclusive City Search network, so we can guarantee that you receive the best candidate in the system...not just the best in one location. With over 20 recruiters in Greater Cleveland contributing to our inventory, the network contains over 80,000 local applicants!
TM
a r e a t e m p s
SSe che ch
Visit our website at areatemps.com
4 AREATEMPS RECRUITINGAPPLICANTS
DOWNTOWN CLEVELANDArea Professionals
Accounting ClerkAccounting, CostAccounting GeneralAccounting, TaxAccounts PayableAccounts ReceivableAdministrative AssistantAdvertising assistantBank Teller Billing ClerkBookkeeperCashierCollectionsCustomer ServiceData EntryDatabase AdministratorDesktop PublisherDictaphoneExecutive AssistantFile ClerkGeneral Office ClerkGraphic ArtistHealth Care WorkerInsuranceInternet ResearcherLegal ClerkLoan ProcessorMail Room ClerkMarketingMedical BillerMedical Records ClerkMedical TranscriberOffice Manager
Web Page DesignerWord ProcessingBatch MakerBolt-Making MachineBoring MachineBrake PressBroaching MachineBurning MachineCAD OperatorCarpenterChucking MachineCNC/NC MachineConstruction WorkerCrane OperatorDeburring MachineDie Maker/RepairDie SetterDispatcherDisplay BuilderDrill PressDriver, CDLDriver, no CDLEDMElectrician Electro-Mechanical AssemblyElectronic AssemblyElectronic TechnicianEngine LatheEngineering AssistantFabricatorFood ServiceForgerForklift/Tow Motor
Honing MachineHVAC Service/RepairIndustrial Fabric SewerInspectorInventory ControlIronworker Lab TechnicianLapping MachineMechanic, Diesel/GasMechanical AssemblyMechanical MaintenanceMetallurgical TesterMilling MachineMillwrightMold MakerPainter, HousePainter, Spray/IndustrialPattern MakerPipe FitterPlasma CutterPlastic Injection MachinePlastic MolderPlastic/Rubber Set-UpPlaterPlumberPrinterProduction Control ClerkPunch PressQuality Control TechReamer MachineRooferSaw Operator, ProductionScrew Machine
Secretary, ExecutiveSecretary, General
ð Aluminum
ð Brass ð Copper
ð Bronze ð Hardened steel
ð Carbon ð Other
ð Cast iron ð Inconel alloys ð Sheet metal
ð Band saw
ð Brake press ð Grinder
ð Burning machine ð Jigs/fixtures
ð Cutting torch ð Plasma cutter
ð Drill press
Screening for the best qualified candidateUsing skill-specific interviewing and testing procedures
Secretary, LegalSecretary, MedicalSecretary, TechnicalSocial ServicesSwitchboard OperatorTeacher/EducationTelemarketing
We have identified and created supplemental interview outlines for over 100 specific skills, which guide our inside staffing specialists through a comprehensive interview
TMprocess. Our on-line Prove It testing software confirms that candidates are qualified for the positions they are assigned.
TM
Skill Specific Interview Sheet for
MIG WeldingPage 1
Start with your most recent experience, then work backthrough at least the past 5 years.
Check any welding processes you have performed and rate your experience on a scale of 1-10.
SKILL/PROFICIENCY TEST
SCORE: ___________%
ADMINISTRATIVE EXPERIENCECoordinate office services ............Coordinate special projects ..........Create systems procedures ..........Develop record keeping syst .........Evaluate HR requirements. ...........Format graphs...........................Format records ..........................Format reports ..........................Format tables............................Forms control............................Maintain petty cash fund .............Special events planning ...............Work with budget/acct. ...............Work with payroll dept ................Work with purchasing dept ..........Work with records control............
SPECIFIC EXPERIENCE Administrative mgmt support........Administer tests ........................Answer phones .........................Arrange sales appointments .........Arrange travel itineraries..............Close office ..............................Collating ..................................Compile reports .........................Copying ...................................Customer service .......................Data entry, alpha........................Data entry, numeric ....................Desktop publishing .....................Dictation ..................................Dispatching ..............................Distribute mail ...........................Faxing .....................................FedEx......................................Filing.......................................Greet walk-in traffic ....................Handle complaints......................Internet research........................Invoicing ..................................Issue applications ......................Maintain records/files .................Open mail.................................Open office ...............................Paging .....................................Plan company functions...............Relief receptionist ......................Research background material. .......
SPECIFIC EXPERIENCE (cont’)Schedule appointments...................Schedule meeting rooms ................Schedule meetings..........................Screen visitors ................................Send out mail ..................................Shorthand .......................................Spreadsheet software.....................Supervise clerical workers ..............Take meeting minutes .....................Take telephone orders .....................Transcription/Dictaphone ................Transfer calls manually....................Update daily schedules ...................UPS.................................................Voice mail .......................................
DOCUMENTS PRODUCED Billing/Invoices................................Briefs ..............................................Contracts ........................................Correspondence ..............................Desktop publishing..........................Letters.............................................Memos............................................Prepare agendas .............................Proposals ........................................Reports ...........................................
OFFICE EQUIPMENT USED Calculator........................................Computer (Mac)..............................Computer (PC) ................................Copier volume .................................Dictaphone......................................Fax machine....................................Multi-line phone system..................Paging systems...............................Postage scale..................................Scanners.........................................Typewriter.......................................Voice mail .......................................
DEPARTMENTS WORKED IN Accounting/Bookkeeping ................Advertising......................................Collections ......................................Customer service ............................Employee benefits...........................
DEPARTMENTS WORKED IN Engineering .....................................Human Resources………….. ........Information technology ...................Legal ...............................................Order department............................Payroll .............................................Production.......................................Promotions......................................Public Relations...............................Quality Control ................................Receiving ........................................Research/Design .............................Sales/Marketing..............................Shipping..........................................Workers Compensation...................
INDUSTRY EXPERIENCEAccounting......................................Automotive .....................................Banking...........................................Construction....................................Financial..........................................Government ....................................Hospital...........................................Insurance ........................................Legal ...............................................Manufacturing.................................Medical ...........................................Mortgage ........................................Real estate ......................................Restaurant.......................................Retail...............................................Salon...............................................Schools ...........................................Transportation .................................Utilities............................................Wholesale .......................................
Skill Specific Interview Sheet for
Administrative AssistantCheck all items in which you have actual work experience.
SKILL/PROFICIENCY TEST
SCORE: ___________%
A
B
C
D
Produce neutral gas
Shield the weld from the atmosphere
Purify the electrode metal
All of the above
XXProve It! for Welding
1 Stick WeldingQuestion
What is the purpose of the flux coating on an electrode?
Leave Test
Next Question
Your Response
Kene ax Prove It!
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AREATEMPS SCREENINGCANDIDATES 5
Rating 1-10
Thickness
Rating 1-10
Thickness Thickness
Rating 1-10
Thickness
ð Brazing
ð Carbon-arc welding ð Innershield welding ð Robotic welding
ð Dual shield welding ð MIG welding ð Shield metal arc welding
ð Electric resistance welding ð Oxy-Acetylene welding ð Stick (arc) welding
ð Electro gas welding ð Oxyhydrogen torch ð Submerged arc welding
ð Flux-cored arc welding ð Pipe welding ð TIG welding
ð Gas welding ð Plasma arc welding ð Welder-fitter
ð Other:
ð HeliarcÒ welding ð Resistance welding
What metals have you welded? Note the thicknesses (in inches, fractions or gauges).
What were the end products of the welding
Check any machinery you have used to fabr
Screening for the best qualified candidateBackground checks are performed at the customer’s request
INTELLIGENCE BY DESIGN
A rea Temps screens all job applicants before the interview process begins, and will not hire anyone who has been convicted of a violent felony. At your request, we can also provide a comprehensive criminal background check, which includes a Social Security Number trace and residence history.
For many companies, background screening is an important step in the hiring process. To meet your company’s standards, Area Temps can provide employment verifications, drug screening, criminal background checks, credit checks and motor vehicle reports at no additional charge.
Reports are provided through Asurint, a state-of-the-art employment screening service headquartered in Cleveland, Ohio. Their web-based information systems provide instant national screening for faster turnaround time.
TM
Visit our website at areatemps.com
6 AREATEMPS SCREENINGCANDIDATES
Area Temps relies upon the services of various reference checking services. Therefore, Customer agrees to hold Area Temps harmless for errors or omissions in reports provided by these services. Customers should understand that State and Federal laws pertaining to Defamation of Character and various Privacy Acts have also restricted our ability to obtain personal character references, which can be subject to change at any time.
Screening for the best qualified candidateArea Temps employees are held to higher performance standards
“By failing to complete an assignment as agreed, you will damage the professional reputation of Area Temps and harm a valuable business relationship with our client; therefore, you are liable for $500 IN DAMAGES if you fail to complete an assignment as agreed, without two weeks written notice. Assignments of less than two weeks duration must be worked in their entirety.
“In addition, should you fail to complete an assignment as agreed, without providing two weeks written notice, the hourly rate of any final outstanding wages due will be reduced to the current federal MINIMUM WAGE.”
We have eliminated repeat offenders. If an Area Temps employee is terminated, he/she is placed on our DNU (Do Not Use) List, permanently removed from the City Search network, and cannot be placed again.
? Unexcused absence
? Unexcused tardiness
? Insubordination
? Uncooperative attitude
? Refusing to follow instructions
? Use of drugs or alcohol
? Poor quality of work
? Poor quantity of work
? Misuse of a customer’s equipment
? Walking off an assignment
? Failure to return to work as agreed
? Theft
6 Completion Pledge
6 “Do Not Use” List
6 Grounds for Termination
TM
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AREATEMPS SCREENINGCANDIDATES 7
STAMP
HERE *
STAMPHERE*
OFFICIAL AREA TEMPS TIMESHEETAND CUSTOMER SERVICE AGREEMENT
INSTRUCTIONS:1. Use a separate copy of this timesheet for each assignment and each week worked.2. Complete all required fields in the Employee Section and sign at the X.3. Ask your on-the-job supervisor to complete and sign the Customer Section.4. Make two photocopies of the timesheet, leaving one with the customer and keeping one for your records. 5. Mail or hand deliver the original to any Area Temps office.
For Office Use Only
EMPLOYEE COMPLETES THIS SECTION CUSTOMER COMPLETES THIS SECTIONWEEK-ENDING DATE*(Sunday)
COMPANY WHERE YOU WORKED (REQUIRED)*
FALSIFICATION OF HOURS IS A CRIMINAL OFFENSE.VIOLATORS WILL BE PROSECUTED.
DATE TIMESTARTED
TIMEFINISHED
LESSLUNCH
HOURSWORKED
TOTALHOURS NEAREST 1/4 HOUR
MON
TUES
WED
THUR
FRI
SAT
SUN
EMPLOYEE LAST NAME (PLEASE PRINT)
LAST 4 DIGITS OF YOUR SOCIAL SECURITY NUMBER* (MUST HAVE TO PROCESS PAYROLL)
FIRST MIDDLE INIT
ARE YOU RETURNING TO THIS ASSIGNMENT?IF NO, PLEASE CONTACT AREA TEMPS YES NO
LIST CHANGE OF ADDRESS HEREEMPLOYEE ADDRESS (STREET, APT NO. OR PO BOX)
CITY STATE ZIP CODE
AS AN EMPLOYEE OF AREA TEMPS, I UNDERSTAND THAT I MUST COMPLETE A MINIMUM OF 120 WORKING DAYS WITH THE CUSTOMER TO WHICH I AM ASSIGNED BEFORE I AM ELIGIBLE TO ACCEPT ANY POSITION WITH THAT CUSTOMER, SHOULD SUCH A POSITION BE OFFERED. I ALSO UNDERSTAND THAT I MAY NOT TRANSFER TO THE PAYROLL OF ANOTHER TEMPORARY SERVICE TO WORK FOR THE SAME CUSTOMER TO WHICH I WAS ASSIGNED BY AREA TEMPS.
I AGREE TO THE TERMS AND CONDITION ON PAGE TWO OF THIS DOCUMENT.
AS A CUSTOMER OF AREA TEMPS, I UNDERSTAND THAT EMPLOYEES OF AREA TEMPS MUST COMPLETE A MINIMUM OF 120 WORKING DAYS ON ASSIGNMENT WITH A CUSTOMER, BEFORE THEY ARE ELIGIBLE TO WORK DIRECTLY (OR INDIRECTLY) FOR THAT CUSTOMER. I ALSO UNDERSTAND THAT EMPLOYEES OF AREA TEMPS MAY NOT BE TRANSFERRED TO THE PAYROLL OF ANOTHER TEMPORARY SERVICE TO WORK FOR THE SAME CUSTOMER TO WHICH THEY WERE ASSIGNED BY AREA TEMPS.
I CERTIFY THAT THIS AREA TEMPS EMPLOYEE WORKED THE HOURS LISTED AND AGREE TO THE TERMS AND CONDITION ON PAGE TWO OF THIS DOCUMENT.
EMPLOYEESIGNATURE
CUSTOMERSIGNATURE
X
X
ACHIEVEMENT CLUB PERFORMANCE RATING
PLEASE RATE THIS EMPLOYEE’S... ABOVE STANDARD BELOW
Productivity
Dependability
ualityQADDITIONAL REMARKS
COMPANY NAME
CUSTOMER NAME (PLEASE PRINT)
CUSTOMER EMAIL ADDRESS (PLEASE PRINT)
TOTALHOURS NEAREST 1/4 HOUR
AUTHORIZATION/APPROVAL FOR REMITTANCE/PAYMENT
Customer validation stamp required for Technical/Industrial division only*Please provide your email address if you would like a copy of this timesheet to be emailed to you for your records.
TRIED & PROVEN ATTENDANCE RATING
GROUNDS FOR TERMINATION
AREA TEMPS HAS MADE ATTENDANCE A TOP PRIORITY. EACH EMPLOYEE IS AUTOMATICALLY RATED ON THEIR RELIABILITY, PUNCTUALITY AND ATTENDANCE. OUR EMPLOYEES KNOW THAT THOSE WITH THE HIGHEST RATING ARE ASSIGNED FIRST, AND THEY STRIVE TO IMPROVE THEIR AVERAGE BY SHOWING UP ON TIME, EVERY DAY, AND BY FULLY COMPLETING EACH ASSIGNMENT.
AREA TEMPS IS PROUD OF OUR REPUTATION FOR QUALITY. WE WILL IMMEDIATELY TERMINATE ANY EMPLOYEE FOR THE FOLLOWING REASONS:
! UNEXCUSED ABSENTEEISM OR TARDINESS
! INSUBORDINATION OR UNCOOPERATIVE ATTITUDE
! USE OF DRUGS OR ALCOHOL ON THE JOB
! POOR QUALITY OR QUANTITY OF WORK
! THEFT OR MISUSE OF A CUSTOMER’S EQUIPMENT OR SUPPLIES
A DISCHARGED EMPLOYEE IS IDENTIFIED IN OUR APPLICANT DATABASE, WILL NOT QUALIFY FOR UNEMPLOYMENT BENEFITS, AND CAN NEVER BE REASSIGNED BY ANOTHER AREA TEMPS LOCATION IN THE FUTURE.
INSTRUCTIONS FOR PROCESSING YOUR PAY
WE MUST HAVE YOUR TIMESHEET BY 5 p.m. ON MONDAY
RECEIVING YOUR PAY VIA DIRECT DEPOSIT
IT IS THE EMPLOYEE’S RESPONSIBILITY TO MAKE SURE YOUR TIMESHEET IS RECEIVED IN THE AREA TEMPS OFFICE BY 5 p.m. ON MONDAY, IF YOU WISH TO RECEIVE YOUR PAY THE FOLLOWING FRIDAY. IF AVAILABLE AT THE WORK SITE, WE WILL ACCEPT TIMESHEETS EMAILED OR FAXED TO OUR OFFICE BY THE CUSTOMER. THEY MUST BE CLEARLY IDENTIFIED BY THE COMPANY’S EMAIL ADDRESS OR FAX NUMBER. FOR BEST RESULTS, WE RECOMMEND THAT YOU DROP OFF YOUR TIMESHEET AT ANY AREA TEMPS LOCATION.
IF YOU ARE USING THE RAPID! PAYCARD, YOUR FUNDS WILL BE DEPOSITED BY 3 P.M. ON THE FOLLOWING FRIDAY. FOR CUSTOMER ASSISTANCE, CALL 1-888-RAPID14 (1-888-727-4314).DIRECT DEPOSIT TO YOUR PERSONAL BANK ACCOUNT TAKES EFFECT AFTER TWO PAY CYCLES. YOU WILL BE ISSUED A PAPER CHECK WHILE WE CONFIRM YOUR ACCOUNT INFORMATION. MAILED CHECKS ARE SUBJECT TO POSTAL DELIVERY SERVICE.
073AT-1009
CUSTOMER COMPLETES THIS SECTION
HOURSWORKED
ACHIEVEMENT CLUB PERFORMANCE RATING
PLEASE RATE THIS EMPLOYEE’S... ABOVE STANDARD BELOW
Productivity
Dependability
ualityQADDITIONAL REMARKS
Please help us encourage higher performance standards and show your appreciation for our employee’s hard work by checking (3) the appropriate boxes below. Our employee can earn valuable incentives when you participate.
Screening for the best qualified candidateAttendance is a top priority
Registered Location(s)
07 Lakewood Tech
Anthony M. Ballard
(216) 555-9435
Lakewood 44107
289-76-5432
Status: Available
Available Date: 12/21/09
Car Available
Part-Time Only
Student/Teacher
Steel Toe Boots
Work Boots
Shipping & Receiving Warehouse Inventory Driver, CDL
Forklift/Tow Motor Inspector Inventory Control
Home
Applicant Records
Anthony M Ballard289-76-5432
Main Applicant Screen
Applicant Demographics
Applicant Comments
ViewAssignment History
RefusedAssignment History
Skill Maintenance
Background Checks
Update CurrentAssignment
Application Tech Skill Sheet Tech
Technical RESUME
Shipping & Receiving
Background Check
Warehouse Inventory
No messages to report at this time.
SEARCH
Comments
Secondary Skills
Primary Skills
Tried & Proven Rating: 100% Excellent
PDQ Rating:Exceptional Skills
Employee Personnel File
Our Tried & Proven Rating automatically tracks an employee’s punctuality and attendance record. Employees with the highest ratings are the first to be considered for each assignment.
W
PDQ
e value your input! Customers
have the opportunity to rate our candidate’s on-the-job performance on each weekly time sheet.
The PDQ Performance rating
= roductivity
= ependability
= uality
TM
09/29/09: Quality Confirmed09/28/09: Start Confirmed09/25/09: Applicant assigned to All Star Warehousing09/24/09: Background check in progress09/23/09: Spoke to Tony about a new assignment
starting next week. JWL
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8 AREATEMPS SCREENINGCANDIDATES
Retaining our best employees Our benefit package compares favorably to most local companies
Area Temps assumes the cost of a full benefit package which includes...
...after 1,300 hours
...after 900 hours
...is available at low group rates
...after 1 year of service, (selected locations)
...for low cost financial services
...for working parents
...qualifiers are awarded prizes for Productivity, Dependability & Quality work
...for exceptional on-the-job performance and perfect attendance records
...at all suburban locations
...for skill improvement through video training courses
...accumulate two tuition credits for each 40 hours worked
...for new employee referrals
...on merchandise, travel and other entertainment
6 One week of paid vacation
6 Paid holidays
6 Major Medical health insurance
6 401(k) retirement plan
6 Employee credit union
6 Child care assistance
6 PDQ Rating
6 Employee recognition
6 Free computer training centers
6 Continuing Education program
6 Free college tuition credits
6 Cash bonuses
6 Employee discounts TM
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AREATEMPS RETAININGEMPLOYEES 9
6
6 Required safety equipment
Gasoline and RTA vouchers ...may be purchased by any employee through a convenient payroll deduction program, in advance of their assignment.
...is also available through a payroll deduction program. Whether your company requires steel-toed shoes, work boots or other safety gear, our employees will report to their assignment ready to work.
Retaining our best employees For their security and convenience, we offer these special services
6 ...provide secure identification for access to your facility or for check-cashing purposes.
6 ...are provided by Ahola Corporation. This Cleveland-based company guarantees rapid payroll processing and personalized service.
Photo ID Cards
Local Payroll Services
6 ...means quick turn-around time! Employees receive their pay on the Friday immediately following the week they were on assignment.
6 TM...of their pay to either a personal bank account or to the RAPID! PayCard
provides safe and convenient access to their funds, eliminating the need for our employees to pick up their paychecks or pay expensive check-cashing fees.
Weekly Payroll Processing
Direct Deposit
6 Photo ID Cards
6 Local Payroll Services
6 Weekly Payroll Processing
6 Direct Deposit
6 Gasoline and RTA vouchers
6 Required safety equipment
TM
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10 AREATEMPS RETAININGEMPLOYEES
6...are working in our training centers throughout the business day, ready to report to work for your emergency staffing needs. Please note that Area Temps has a minimum assignment length of 4 hours.
6...allow us to fill your volume orders quickly! Automated calls go out to all available candidates in our network who match your skill requirements, generating call backs from your immediately surrounding area.
6 ...keep us in contact with the most qualified candidates in our network. Skilled applicants who are not on current assignment are regularly notified of available positions that meet their specific skill set.
6 ...are tailored to your company’s specific skill requirements and will advise you when a qualified candidate who meets your needs is recruited or becomes available in our City Search network.
6 ...notify your account rep of your company’s after-hours needs and we will provide you with contact information, for a 24/7 customer service solution.
Temps on Call
Voice broadcast alerts
Applicant E-mail alerts
Customer E-mail alerts
For shift requirements
Emphasizing customer serviceYou can expect immediate results from our inside staffing specialists
......................
..............
MINUTESMINUTES
or less
30MINUTESMINUTES
When you need an immediate response, count on Area Temps’ 30-minute guarantee! Once you place your order, we will get back to you within 30 minutes with the name of our referral or an update on the current status of your order.
Other special services
Our unconditional guarantee
TM
Area Temps unconditionally guarantees that our employees are qualified to perform the duties for which they are assigned and that the work will be performed in an acceptable, businesslike manner. Upon notice from the customer within the first eight (8) hours of employment, all charges for unsatisfactory work will be canceled.
Visit our website at areatemps.com
AREATEMPS CUSTOMERSERVICE 11
Emphasizing customer serviceA variety of special services are available to our valued customers
6
66 Group/On-Line Time Sheets
Custom Billing ...is available should your company need a special report or specific invoice format.
...consolidate all our employees’ weekly hours on one convenient form, which can be faxed to our office for payroll processing. Or, you can forward the hours via email with our online time sheet.
6 Electronic Time Clocks
66 On-Site Coordinators
66 Direct Deposit Payroll
...featuring badge-based or biometric devices to report attendance are available where multiple employees are assigned, and will allow them to punch in and out for more exact usage tracking.
...will be provided for high volume customers who wish to have someone from Area Temps on-site to supervise the temporary staff. Let us handle everything!
...is provided via the RAPID! paycard, or to the employee’s personal bank account, so the temporary workers assigned to your company do not have to pick up their paychecks.
6 Customized Billing
6 Group/On-Line Time Sheets
6 Electronic Time Clocks
6 On-Site Coordinators
6 Direct Deposit Payroll
For your convenience, we acceptVisa, MasterCard and American Express
TM
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12 AREATEMPS CUSTOMERSERVICE
Emphasizing customer serviceOur comprehensive insurance coverage protects your company
Area Temps is a self-insured employer for Worker’s Compensation, as approved by the Ohio Bureau of Worker’s Compensation.
Insurer: Area Temps, Inc.Risk No: SI-4076
Term: March 1, 1994 and renewed annually
Your company is covered against loss of money or other property which is sustained as the result of any negligent acts or omissions on the part of an office services or professional employee of Area Temps.*
Insurer: Philadelphia Insurance CompaniesPolicy No: PHSD426186
Coverages: $1,000,000 per claim and $1,000,000 aggregateTerm: April 9, 2010 and renewed annually
A general liability policy is available to provide protection from injury claims and property damage.*
Insurer: Philadelphia Insurance CompaniesPolicy No. PHSD426186
Coverages: $1,000,000 each occurrence and $3,000,000 aggregateTerm: June 11, 2009 and renewed annually
This policy covers losses incurred as a result of any fraudulent or dishonest act by an employee of Area Temps.
Insurer: Travelers Casualty and Surety CompanyPolicy No: 105227982
Coverages: $25,000 per claim and $25,000 aggregateTerm: February 5, 2009 and renewed annually
Providing an extra layer of liability protection over and above the limits set by the other policies.
Insurer: Philadelphia Insurance CompaniesPolicy No: PHUB274086
Coverages: $1,000,000 each occurrence and $1,000,000 aggregateTerm: June 11, 2009 and renewed annually
6 Employee Services Dishonesty Policy
6 Commercial Umbrella Policy
6 Errors and Omission/Professional Liability
(Office Services and Professional Divisions only)
6
6 Business Owner’s/General Liability
6 Worker’s Compensation/Employers’ Liability
TM
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AREATEMPS CUSTOMERSERVICE 13
* Temporaries on individual assignment at your facility are considered to be under the customer’s care, custody and control and, therefore, in some instances the customer’s liability insurance policy would be primary. The above summary is subject to the actual insurance policies terms, conditions and exclusions.
Emphasizing customer serviceWe guarantee your satisfaction in a wide range of skilled positions
Secretarial
Computer Services
General Office
Legal
Medical
Accounting
Marketing Services
Other
Administrative AssistantExecutive SecretaryLegal SecretaryMedical SecretaryGeneral SecretaryDictaphoneTranscriptionist
Desktop PublishingGraphic ArtistDatabase AdministrationWeb Page DesignerInternet Researcher
ReceptionistMedical ReceptionistSwitchboard OperatorGeneral OfficeData EntryTypistStatistical TypistFile ClerkMail Room ClerkCollator
ParalegalLegal Clerk
Medical BillerMedical Records ClerkMedical TranscriberMedical CoderMedical Scheduler
BookkeeperAccounts PayableAccounts ReceivablePayroll ClerkBilling ClerkCollectionsAccounting ClerkAccountant
Customer ServiceTelemarketingSalespersonRetail SalesCashierCall CenterReservationist
Leasing ConsultantLoan ProcessorTitle ClerkBank ClerkPurchasing
Production MachiningCNC Operators/Set-Up
Trades
Light Industrial
Bolt-making MachineBoring MachineBrake PressBroaching MachineBurning MachineChucking MachineCold HeaderDeburring MachineDrill PressEDMEngine LatheGear-making MachineGrinding MachineHoning MachineIndustrial Fabric SewerLapping MachineMilling MachinePlasma CutterPlastic Injection MachinePlastic Extrusion MachineProduction SawPunch PressReamer MachineScrew MachineShear/SlitterStamping MachineTapping MachineThreading MachineTurret Lathe
CarpenterPlumberElectricianPainterPipe FitterConstruction WorkerMechanical MaintenanceMillwright
Skilled AssemblyMIG/TIG/ARC WelderFabricatorTool/Die/Mold MakerPlaterFoundry WorkerForklift OperatorCrane OperatorQuality Control InspectorShipping & ReceivingWarehouse InventoryCDL DriversGeneral LaborGeneral Machine OperatorSpot WelderHousekeepingJanitorial Maintenance
Engineering
Industrial Management
CAE/CAD/CAM
Information Technology
Other
Design EngineerMechanical EngineerElectronic EngineerElectrical EngineerCivil/Structural EngineerArchitectural EngineerChemical/Process EngineerQC/QA EngineerIndustrial EngineerManufacturing EngineerFacilities EngineerPlant Engineer
ForemanMaintenance SupervisorPlant ManagerProduction SchedulerQA/QC SupervisorWarehouse SupervisorExpeditor
EngineeringDraftingDesignerTechnician
Computer OperatorComputer Repair TechnicianProgrammer/AnalystWeb DeveloperApplication DeveloperSystems AnalystProject ManagerSystems EngineerNetwork Engineer
ScientistChemistMetallurgical TechnicianEstimatorElectronic TechnicianService TechnicianLab TechnicianPrinter
TM
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14 AREATEMPS CUSTOMERSERVICE
Special FeaturesReduce risk & increase flexibility – temp-to-hire and direct hire options
TM
And now, Area Temps can also be your source if you are looking for direct hire referrals
Area Temps can also assist with your permanent staffing needs. Through our continuous advertising and screening process, we have built a database containing over 80,000 local candidates.
We give you access to this exclusive applicant resource, and make the process of hiring efficient and risk-free. You eliminate the time-consuming task of reviewing resumes, pre-screening and checking references. One call to our office and we’ll have a selection of qualified candidates at your office, prepared to interview.
We can even arrange a working interview, to give you and the candidate an opportunity to get to know one another, and to find out if the position would be a good fit. If the placement doesn’t work out, our 60-day guarantee means you’ll only be billed a daily fee for the time the employee was actually on the job.
Ask your account representative for more information about our moderate direct hire fee structure and satisfaction guarantee.
Visit our website at areatemps.com
Orientation ProgramsWorkshops and SeminarsOne-on-One TrainingRequired Overtime
Customer Service DisruptionLoss of MoraleLoss of ExperienceLoss of ContinuityBurnout among Remaining Staff “Corporate Memory”
Administrative & Record-KeepingSeparation Pay & ExpensesExit InterviewUnemployment Costs
Communicating Job OpeningSelection InterviewsPre-Employment TestingRecruitment Agency FeesCandidate Relocation Costs
SEPARATIONCOSTS
INDIRECTCOSTS
REPLACEMENTCOSTS
TRAININGCOSTS
How much does your employee turnover cost?
Temp-to-Hire is the most effective way to maximize your person-to-job fit.
According to
a recent study
by the U.S.
Department
of Labor, the
cost of hiring
the wrong person
is between
70% and 200%
of that person’s
annual salary.
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”
Many customers of Area Temps, who traditionally enjoy the benefits of a flexible workforce, also find a hidden value in our temp-to-hire program. “Try before you buy” is an effective way to evaluate potential permanent employees. And it can be a real savings, too! When you take one of our referrals onto your permanent payroll, not only do you already know that they are a good fit, you also save both time and money by eliminating the need to advertise, recruit, interview, evaluate and reference check a series of potential candidates.
Ask about our Temp-to-Perm Discount.* Volume customers are eligible to receive a credit on our minimum working day requirement, based on the number of employees currently on assignment with your company.
* Customers of Area Temps are eligible to take our employee onto their permanent payroll after the employee has completed a minimum of 120 working days on assignment. For more details, ask your account representative for a copy of our Temp-to-Perm Policy.
AREATEMPS SPECIALFEATURES 15
Special FeaturesCustomers are welcome to use our training and on-line testing services
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Now you can skill test
your potential new hires,
or set up training sessions
for your permanent staff
...all available on-line and
for no additional charge!
Kene ax Prove It!
Testing is available for over100 software packages, including most Microsoft, Adobe, Corel, Lotus, and Macintosh products, as well as most generally accepted accounting and CAD programs.
In addition to software, we provide testing in other specific clerical, financial, health care, legal, industrial, and technical/IT skills, including...
Grammar & SpellingData EntryTyping & PunctuationTelephone Etiquette
BookkeepingAccounts PayableAccounts ReceivablePayrollAccountingFinancial Analysis
Medical AssistantMedical ReceptionistMedical Billing Claims ProcessingMedical Terminology
Legal AssistantParalegalCourt Reporting
Call Center Skills Outbound SalesInbound Sales
Reading BlueprintsIndustrial MathWarehousingShipping & ReceivingElectronicsElectrical EngineeringMechanical EngineeringAssembly and MachiningQuality AssuranceCarpentryWeldingMetalworkingTools & FastenersInjection Molding
ProgrammingClient-Server ApplicationsData CommunicationsData ModelingData WarehousingE CommerceHTML DevelopersHelp DeskNetwork AdministrationTelecommunications
Plus many more skills.Ask us about the packages you need.
Tutorials areavailable for thesepackages...
Microsoft AccessMicrosoft ExcelInternet ExplorerMicrosoft Office IntegrationMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordPeachtree AccountingQuickbooks
Visit our website at areatemps.com
16 AREATEMPS SPECIALFEATURES
Special FeaturesOn-site video training provided at no additional charge
Area Temps
Training Video
TM
With exclusive pre-assignment video training,our employees know the job before they start!
Eliminate the hidden costs of training and re-training with Area Temps’ exclusive on-site video training program.
Does your assignment involve repetitive work? Our camera crew will visit your facility and film an employee actually performing the various tasks. Do you have a standard orientation program for new employees? Recording it to video is another way to use this program effectively.
Once our employee has accepted your assignment, but before they actually report to work, they will watch your company’s video at one of our conveniently located Area Temps offices. With a clear understanding of what is expected, they’ll have a much better chance of getting the job done right the first time!
6available to any customer of Area Temps.
6 Knowing what to expect will significantly reduce employee turnover.
This FREE program is
6to your company’s exact training requirements.
Each video is customized
6with a copy, so they can use our video for internal staffing. Let potential hires see what your job entails before they accept the position.
We’ll also provide your HR department
Visit our website at areatemps.com
AREATEMPS SPECIALFEATURES 17
Special FeaturesCustomers enjoy our free monthly Rewards Program
MARATHON
. . . . . . . . . . . .
TM
We appreciate your business!
Customers of Area Temps are eligible to receive one free promotional item each month – a $50 value! – just by placing a new order of 80 hours or more. Here’s how it works...
1. Call us with your next new order.
2. Have our quality temporary workers complete a minimum 80-hour assignment.
That’s all it takes to be a part of this exciting monthly incentive program! Just mention our Rewards Program when calling to place your order. We’ll ask you to select your free item at that time, so we may expedite its delivery.
You’ll receive a $50 gift certificate, or tickets for two to the entertainment value of your choice. Or you may select our popular “Mall Money,” good for any purchase where MasterCardÒ is accepted.
Companies may also use our Rewards Program to earn a $50 credit on their next invoice, or to cater a staff luncheon from Pizza Hut or Alesci’s. There’s even an option to donate $50 to your favorite charity. See your account representative for a complete list of available incentives.
This offer may not be used in conjunction with any others, is not retroactive, and does not apply to any temporary employees currently on the job. Some exclusions apply; order must meet our standard pricing schedule. See your account representative for more details. Area Temps is able to offer our customers this FREE business promotion because our entire advertising budget has been applied to this program. All other forms of advertising, (radio, television, print and outdoor), have been discontinued so that we may offer our customers this exciting incentive. Items are subject to availability.
Become a member of the Area Temps Rewards Program
Select from...
Dozens of popular retailers, restaurants, entertainment values, and more...
Ask us for a complete list ofavailable incentives!
Visit our website at areatemps.com
18 AREATEMPS SPECIALFEATURES
TM
About our companyArea Temps celebrates 25 years serving Northeastern Ohio in 2012
Visit our website at areatemps.com
AREATEMPS COMPANYFACTS 19
Some Interesting facts about Area Temps...
[We are the Greater Cleveland area’s industry leader in office and industrial temporary help.
[We rank among Cleveland’s largest employers. In the past five years, over 24,000 people have been on assignment through Area Temps.
[Since opening our doors in February of 1987, we have provided staffing services to more than 10,500 companies in Northeastern Ohio.
[We are one of the area’s largest classified advertisers, with over 500 internet and newspaper ads placed each month.
[Over 70% of our office services, and 50% of our light industrial employees find permanent jobs through our temp-to-hire program.
A rea Temps was established in 1987 with the goal of providing quality temporary employees and personalized service to its customers. Innovative strategies for applicant recruiting, screening, testing, training, retention and customer satisfaction have helped us become one of the Cleveland area’s largest employers!
ReferencesWe’re proud to be one of the largest employers in Greater Cleveland
TM
Here’s what some of our clients have to sayabout their experiences with Area Temps
Visit our website at areatemps.com
A rea Temps is an equal opportunity employer. It is the policy of Area Temps to provide service to all persons without regard to race, color, national origin, disability or age. Violations should be reported to the U.S. Equal Employment Opportunity Commission.
Each time we have a need for your services, you have provided qualified candidates who meet our standards and are courteous and professional. In short, I commend you in providing a superior level of services and maintaining a high level of standards in matching temps with us when we are in need of temporary help.
- Human Resource ManagerVocon, Inc.
- Executive VPStevens & Associates
- Director of Human ResourcesCleveland Institute of Music
There is a plethora of temp agencies and we get contacted by many of them frequently. Why have we not utilized any other service? The answer is very basic...(our) account executive does what she says she is going to do! ...What more could you ask for any company? Will we continue to use Area Temps when needed? Absolutely!
The Cleveland Institute of Music has used Area Temps for many years. This past year they have been especially helpful in that they found an administrative assistant for our president. This was not an easy task because we needed a person who had administrative skills, as well as a music background...We have had good experience with Area Temps and will continue to use them.
I have worked with Area Temps, both (in their) industrial and clerical divisions, for several years and have received excellent and attentive service. They know what type of candidates we look for and only provide the best. The representatives are quick to respond and meet our needs on a regular basis. I highly recommend their service.
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MEMBERCLEVELAND
- Human Resources ManagerFasteners for Retail
Our Affiliations
20 AREATEMPS CUSTOMERREFERENCES
The Staffing IndustryThe costs associated with a typical temporary bill rate
TM
Visit our website at areatemps.com
Nearly 80% of a company’s cost to employ a temporary worker is directly tied to the worker’s pay, benefits and direct costs. Since staffing is a business in which the vast majority of costs are variable, opportunities for economies of scale are more modest than with many other businesses.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
TemporaryWorker
Hourly Pay64.7%
Benefit/TaxesInsurance
Internal StaffWages/Benefits
12.9%
12.9%Typical
Mark-up
TypicalWorker
Pay Rates
1.8% Operating Profit
3.2% Other Operating Costs
0.6% Technology Costs
1.2% Advertising/Recruiting Costs
2.7% Facilities Costs
Staffing is also a relatively low margin business. Subtracting overhead and staffing company operating costs leaves the typical temporary staffing agency with a pre-tax operating profit of 1.8% on temporary worker billings.
Source: Staffing Industry Analysts, Inc. estimates of typical contingent staffing firm profitability.
What makes up a typical billing hourfor a temporary worker?
AREATEMPS STAFFINGINDUSTRY 21
Area ProfessionalsOur professional division will recruit for your higher skilled openings
Visit our website at areatemps.com
TMFor more information,contact Area Professionals today at
or visit their website at
440-253-2200
www.areaprofessionals.com
22 AREATEMPS PROFESSIONALDIVISION
Helping you put togethera successful team...
one great hire after another!
When you need a competitive edge, creative talent acquisition can make all the difference. Area Professionals is your single-call solution for all your hiring needs. Our team specializes in direct hire and contract recruiting at the professional, mid-management and executive levels.
AREAPROFESSIONALSA Division of Area Temps
Global Executive Search
Providing Direct Hire, Contract and Contract-to-Hire ReferralsExecutive Search Services and Recruitment Process Outsourcing
! Accounting & Finance
! Information Technology
! Software Development
! Human Resources
! Legal
Areas of expertise include...
! Sales & Marketing
! Public Relations
! Supply Chain/Logistics
! Industrial Management
! Engineering
For all your technology & virtualization needsWe partner with a Managed Service and Solutions Provider
TM
Visit our website at areatemps.com
Area Networks is a full service "Managed Service Provider" specializing in virtualization, and local and wide area networking solutions. An affiliate company of Area Temps since 1996, their professional team can manage complex services and servers, using the latest technologies from VMware, Microsoft, Hewlett-Packard and Cisco.
For more information,contact Area Networks today at
or visit their website at
216-781-1660
www.areanetworks.com
Area Networks provides technical help and support on...
“Let us manage your technology, so you can manage your business”
! Virtualization for server consolidation
! Virtualization for disaster avoidance
! Email security and archiving
! Internet security and firewall setup
! Backup and disaster recovery
! Installations and upgrades
! System performance tuning
! LAN & WAN networking services
AREATEMPS TECHNOLOGYPARTNERS 23
New customers receive the first day FREE...on an assignment of 2 days or longer. May we take your order?
TM
Visit our website at areatemps.com
Let us get to work on your next order
Special introductory offer!
Whether your company has been considering temporary workers as a flexible labor alternative, or if you just need help with a short-term project, we’d like the opportunity to win your business. That’s why we’re offering new customers their First Day Free on any temporary assignment of 2 days or longer. See your account representative for details
Print this page and attach it to our first invoice with your remittance
MAY NOT BE USED IN CONJUNCTION WITH OTHER PROMOTIONAL OFFERS
NEW CUSTOMERS ONLY PLEASE!
24 AREATEMPS INTRODUCTORYOFFER