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SALES TRAINING

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CUSTOMER CENTRIC APPROACH

CustomerCentric

Approach

HO

ACCOUNTS

MarketingCallcentre

TechnicalTeam

CRM

Delivery

Stores

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ALWAYS LEAR ABOUT YOURCUSTOMERS,NO MATTER

WHAT YOUR JOB IS!

CUSTOMERS

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CUSTOMER’S REQUIREMENTCUSTOMER’S REQUIREMENT

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SELLING SKILLS

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COMPONENTS OF A SUCCESSFULSALES STRATERGY

Are you determined to be a winner?

Have you asked your self. "what do I want from my lifeand work?”

Do you have ,If I think I can, then I can “approach”?

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PLANNING FOR SUCCESS

A battle well prepared is half won.

A through product knowledge.Knowing your competitor very well.Pre-decide number of call everyday.

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WORKING YOUR WAY TO

SALES

Having the right mind set and attitude.

Your appearance/dress up for success means yourconfidence.Well shaved face – Must have a fresh lookShirt and trousers – Must be well ironed

Shoes- must be well shined.Waist belt and shoes -must have the same colourWear Fragrance/No Foul odor

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Your Timing …..

“Right timing can mean the difference between success andfailure”

Never push to talk to a busy customer.

Ask the prospective for the best time to meet.Give the people gift of their time-try to consume as

little time as possible.

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USING THE RIGHT SALES

PITCH.

Have more than one coloured balls in your bag of tricks.Every situation boils down to a personal situation.Talk should reflect confidence and cureListening more and talking less.

Get customer’s feedback

Try to catch on customer more customer on how (the way)something is said rather than what is being said.Never belittle/demon Competition’s Product

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OBSERVE CLIENT’S NATURE TOADJUST YOUR SALES PITCH…

•Complaintful

•Demanding•Soft spoken•Argumentative•Half - Convinced

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HAVING A COMPASSIONATEATTITUDE

Please tell me because I want to help you.

Tender loving careEmpathyPlease DON”T show SYMPATHY.

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CLOSING THE SALES CALL

Don’t try to extend the sales call

Don’t push unnecessarilyWhether the answer is YES or NO don’t let your

politeness goAsk, giving a reasonable time frame, for meeting the

Prospective again.Time frame may vary between a week to six months

depending upon the Client’s response.

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GETTING REFERRALSAsk for friends who might be interested

Specifically ask if customer reference can be given ornot.

Be honest and never give a reference once told not todo it.

Ask for major buyersAsk for major suppliersAsk for related industry/profession’s well to do people

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HANDLING DIFFICULT CUSTOMER

Listening more Talking less is the key.

Don’t communicate anything that you are not sure of.When in doubt in front of them seek tike or simply say

than to give wrong information.Showing patience normally gets you good results.

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Quality begins on the inside....and then works its way out.Bob Moawad: Famous Sales Quotes

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THANK YOUCRM TEAM

Quality

Sellingand

MarketingCustomerservice

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