Case Management Apps

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May 23rd, 2013

www.InternetCreations.com

@icsfdc

Agenda

1. Email to Case Premium2. Case Merge Premium3. Case Split4. Case Flags5. Internet Creations Labs

www.InternetCreations.com

@icsfdc

1. Email to Case Premium

○ Extends the basic functionality of Salesforce.com's standard email to case.

○ Add a comment and send an email in one click○ Inbound emails create clean Case Comments○ Auto Create new Contacts○ Canned Comments with Merge Fields○ Email Loop Protection○ Drag & Drop Attachments○ Add To, CC, and BCC Recipients with type-ahead

search

www.InternetCreations.com

AppExchange Listing:http://ic.force.com/e2cp

@icsfdc

2. Case Merge Premium

○ Enables authorized users to find duplicate Cases and merge them together.

○ Duplicate Case Indicator ○ Automatically redirects inbound emails to the new

Case○ Everything is archived○ Merge your favorite fields○ List view merging

www.InternetCreations.com

AppExchange Listing:http://ic.force.com/cmp

3. Case Split

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○ Split unrelated issues into new Cases.

○ Easily move or clone data from an existing Case to a newly created Case

○ Choose what's copied○ Supports standard and custom objects

www.InternetCreations.com

AppExchange Listing:http://ic.force.com/cs

@icsfdc

4. Case Flags

○ Monitor your organization's response times with Cases via color coded flags.

○ Measure initial response time○ Let flags age only during your business's hours of

operation.○ Account-Specific Hours

www.InternetCreations.com

AppExchange Listing:http://ic.force.com/cf

@icsfdc

Free Case Apps for Salesforce

○ From the development labs of Internet Creations:

○ Add Me as Case Team Member○ Take Ownership for Cases○ Change Case Ownership Plus

www.InternetCreations.com

http://www.internetcreations.com/labs/

@icsfdc

www.InternetCreations.com

Questions?

AppExchange: ic.force.com/appexchangeFacebook: Facebook.com/WeAccelerateServiceTwitter: @icsfdc