32
Welcome! We’ll get started shortly Please mute to avoid background noise Video is your choice Use Chat for real time help or questions Live Q&A held at the conclusion of the webinar
Welcome
Wersquoll get started shortly
Please mute to avoid background noise
Video is your choice
Use Chat for real time help or questions
Live QampA held at the conclusion of the webinar
Salesforce Commerce Cloud
September 2021
Thank You
Forward-Looking StatementsSafe harbor statement under the Private Securities Litigation Reform Act of 1995 This presentation contains forward-looking statements about the companys financial and operating results which may include expected GAAP and non-GAAP financial and other operating and non-operating results including revenue net income diluted earnings
per share operating cash flow growth operating margin improvement expected revenue growth expected current remaining performance obligation growth expected tax rates
stock-based compensation expenses amortization of purchased intangibles shares outstanding market growth environmental social and governance goals and expected capital
allocation including mergers and acquisitions capital expenditures and other investments The achievement or success of the matters covered by such forward-looking statements involves risks uncertainties and assumptions If any such risks or uncertainties materialize or if any of the assumptions prove incorrect the companyrsquos results could differ materially
from the results expressed or implied by the forward-looking statements it makes
The risks and uncertainties referred to above include -- but are not limited to -- risks associated with the effect of general economic and market conditions the impact of geopolitical
events natural disasters and actual or threatened public health emergencies such as the ongoing Coronavirus pandemic the impact of foreign currency exchange rate and interest
rate fluctuations on our results our business strategy and our plan to build our business including our strategy to be the leading provider of enterprise cloud computing applications
and platforms the pace of change and innovation in enterprise cloud computing services the seasonal nature of our sales cyc les the competitive nature of the market in which we participate our international expansion strategy the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations including
as a result of acquisitions our service performance and security including the resources and costs required to avoid unanticipated downtime and prevent detect and remediate
potential security breaches the expenses associated with our data centers and third-party infrastructure providers additional data center capacity real estate and office facilities
space our operating results and cash flows new services and product features including any efforts to expand our services beyond the CRM market our strategy of acquiring or making investments in complementary businesses joint ventures services technologies and intellectual property rights the performance and fair value of our investments in
complementary businesses through our strategic investment portfolio our ability to realize the benefits from strategic partnerships joint ventures and investments the impact of
future gains or losses from our strategic investment portfolio including gains or losses from overall market conditions that may affect the publicly traded companies within our
strategic investment portfolio our ability to execute our business plans our ability to successfully integrate acquired bus inesses and technologies our ability to continue to grow unearned revenue and remaining performance obligation our ability to protect our intellectual property rights our ability to develop our brands our reliance on third-party
hardware software and platform providers our dependency on the development and maintenance of the infrastructure of the Internet the effect of evolving domestic and foreign
government regulations including those related to the provision of services on the Internet those related to accessing the Internet and those addressing data privacy cross-border
data transfers and import and export controls the valuation of our deferred tax assets and the release of related valuation allowances the potential availability of additional tax assets in the future the impact of new accounting pronouncements and tax laws uncertainties affecting our ability to estimate our tax rate uncertainties regarding our tax
obligations in connection with potential jurisdictional transfers of intellectual property including the tax rate the timing of the transfer and the value of such transferred intellectual
property the impact of expensing stock options and other equity awards the sufficiency of our capital resources factors related to our outstanding debt revolving credit facility and
loan associated with 50 Fremont compliance with our debt covenants and lease obligations current and potential litigation involving us and the impact of climate change
Further information on these and other factors that could affect the companyrsquos financial results is included in the reports on Forms 10-K 10-Q and 8-K and in other filings it makes
with the Securities and Exchange Commission from time to time These documents are available on the SEC Filings section of the InvestorInformation section of the companyrsquos website at
Salesforcecom inc assumes no obligation and does not intend to update these forward-looking statements except as required by law
Third party trademarks are the property of their owners
Agenda
01 Support Release amp Product Updates
02
03
Holiday Planning
04
Highlights for Retail
Events Webinars amp Learning
05 QampA
2021 B2C Commerce Updates
Release Timeline
Release Highlights
02
Salesforce B2C Commerce Sept - Release TimelineSubject to Change
Environment Updates
219 PIG - Production Staging amp Development InstancesPhase 1 - September 14 2021Phase 2 - September 28 2021
2110 SIG Preview - Sandbox InstancesSeptember 30 2021
Click here to see which PODs are in Phase 1 or Phase 2
For more information on features from this release219 Webinar + PDF + 219 Digital Release Notes
WHO ITrsquoS FOR Anyone that uses Slack as well as Business Manager and wishes to receive certain notifications proactively within Slack rather than checking Business Manager
WHY ITrsquoS USEFUL Currently a user will only see Business Manager alerts when they log in and navigate to the screen associated with an alert Proactive push alerts to Slack for the notifications that you decide are important helps to ensure your team can quickly act when necessary
EXAMPLE USE CASES
Admins receives notification that their certificate is about to expire
Merchant receives alert to clean up expireddisabledunassigned campaigns promotions coupons or pricebooks
Development resources receive alerts that a job failed
RESOURCES note that as of recording time these are still being produced
Salesforce Help
B2C Commerce Alerts for Slack Receive Notifications wherever you are
Generally Available 219 B2C Release
Facebook Conversion API + Ecommerce Businesses
Currently Commerce Cloud has customers who are leveraging Facebook Dynamic Ads via facebookrsquos third party cookie to track user events like pageViews addToCarts etc
In the near future Google Chrome will block third party cookies and our customers will no longer be able to use Facebook Dynamic Ads as effectively as the existing cookie-based tracking
Facebook has created the Conversion API so that retailers can share key online and offline events directly from their server to Facebookrsquos
It is also designed to give customers more control over what data they share and when to share it (when implemented separately from pixel)
In support of this Commerce Cloud is introducing a new enhancement that will retrieve Shoppersrsquo activity data using existingB2C Commerce first party identifiers and send that data server side to Facebook
For any clients with a Facebook Marketplace or using Facebook Dynamic Ads
Background
To resolve this obstacle
For more information please visit Facebook Developers documentation
Generally Available B2C 219 Release
Server-side Activity Tracking for Facebook
How to enable it
1 Enable Server-side Activity Tracking using Conversion API settings in Business Manager under Merchant Tools gt Site Preferences gt Facebook amp Instagram Shopping gt Local Configuration
2 Input a Pixel Conversion API Token from Facebook3 Enable Einstein if not already done
NOTE Enabling server-side activity tracking will disable client-side activity tracking pixels will no longer be sent or will be injected on the storefront
Resources
Facebook for Developers documentation InfoCenter - Integrate with Facebook
Business Manager Email Server Configurator
WHAT IT IS An optional email setting where you can specify your organizationrsquos own SMTP server to send emails from B2C Commerce platform to shoppers and site admins
WHO ITrsquoS FOR Any customer who sends emails from the B2C Commerce platform
WHY ITrsquoS USEFUL Allows your organization to manage B2C Commerce
emails from any existing SMTP mail service 3rd party server might provide additional features on
top of the existing mail API
WHERE TO CONFIGURE Define your own SMTP in Business Manager under Administration gt Operations gt Email SettingsNote The SMTP server must support STARTTLS
RESOURCES InfoCenter
Generally Available Now
Holiday Readiness
03
AMER Peak Readiness 2021
B2C Commerce Merchandising for
Success
B2C Commerce amp Marketing Strategies
For A Seamless Experience
B2C Commerce Technical Holiday
Readiness Webinar
Get a headstart on the holidays with these key resources
Recording amp PDF Recording amp PDF Register Here
On-Demand Resources
Hear from our experts on
the insights from 2020 as well as the key features you
can leverage to maximize revenue during the busiest
shopping period of the year
Learn about Commerce amp
Marketing strategies to employ over the holidays
for a seamless customer experience from email amp
digital marketing channels through to your website
In this webinar we will take
a deep dive into the Commerce Cloud platform
go through guidelines and recommendations to
support peak traffic and review some important
troubleshooting and mitigation techniques
Peak Readiness learning on Trailhead
Technical readiness resources for developers
Trailblazer Communityforum for QampA
New Webinar
Sept 29th 1PM EDT
Holiday Readiness Resources
Holiday Predictions
Holiday Retail Planning Guide
B2C Learning Path Site
Check out the Get Holiday Ready Section
Webinar How to Get the Most Value from Your Loyalty Program This Holiday Season
In this webinar hosted by Retail TouchPoints Salesforce experts will cover how to
- Reward and engage your loyalty program members with more than discounts
- Connect personalization across digital and in-person channels
- Convert new shoppers into loyal customers
September 14th 2021
Register Here
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Salesforce Commerce Cloud
September 2021
Thank You
Forward-Looking StatementsSafe harbor statement under the Private Securities Litigation Reform Act of 1995 This presentation contains forward-looking statements about the companys financial and operating results which may include expected GAAP and non-GAAP financial and other operating and non-operating results including revenue net income diluted earnings
per share operating cash flow growth operating margin improvement expected revenue growth expected current remaining performance obligation growth expected tax rates
stock-based compensation expenses amortization of purchased intangibles shares outstanding market growth environmental social and governance goals and expected capital
allocation including mergers and acquisitions capital expenditures and other investments The achievement or success of the matters covered by such forward-looking statements involves risks uncertainties and assumptions If any such risks or uncertainties materialize or if any of the assumptions prove incorrect the companyrsquos results could differ materially
from the results expressed or implied by the forward-looking statements it makes
The risks and uncertainties referred to above include -- but are not limited to -- risks associated with the effect of general economic and market conditions the impact of geopolitical
events natural disasters and actual or threatened public health emergencies such as the ongoing Coronavirus pandemic the impact of foreign currency exchange rate and interest
rate fluctuations on our results our business strategy and our plan to build our business including our strategy to be the leading provider of enterprise cloud computing applications
and platforms the pace of change and innovation in enterprise cloud computing services the seasonal nature of our sales cyc les the competitive nature of the market in which we participate our international expansion strategy the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations including
as a result of acquisitions our service performance and security including the resources and costs required to avoid unanticipated downtime and prevent detect and remediate
potential security breaches the expenses associated with our data centers and third-party infrastructure providers additional data center capacity real estate and office facilities
space our operating results and cash flows new services and product features including any efforts to expand our services beyond the CRM market our strategy of acquiring or making investments in complementary businesses joint ventures services technologies and intellectual property rights the performance and fair value of our investments in
complementary businesses through our strategic investment portfolio our ability to realize the benefits from strategic partnerships joint ventures and investments the impact of
future gains or losses from our strategic investment portfolio including gains or losses from overall market conditions that may affect the publicly traded companies within our
strategic investment portfolio our ability to execute our business plans our ability to successfully integrate acquired bus inesses and technologies our ability to continue to grow unearned revenue and remaining performance obligation our ability to protect our intellectual property rights our ability to develop our brands our reliance on third-party
hardware software and platform providers our dependency on the development and maintenance of the infrastructure of the Internet the effect of evolving domestic and foreign
government regulations including those related to the provision of services on the Internet those related to accessing the Internet and those addressing data privacy cross-border
data transfers and import and export controls the valuation of our deferred tax assets and the release of related valuation allowances the potential availability of additional tax assets in the future the impact of new accounting pronouncements and tax laws uncertainties affecting our ability to estimate our tax rate uncertainties regarding our tax
obligations in connection with potential jurisdictional transfers of intellectual property including the tax rate the timing of the transfer and the value of such transferred intellectual
property the impact of expensing stock options and other equity awards the sufficiency of our capital resources factors related to our outstanding debt revolving credit facility and
loan associated with 50 Fremont compliance with our debt covenants and lease obligations current and potential litigation involving us and the impact of climate change
Further information on these and other factors that could affect the companyrsquos financial results is included in the reports on Forms 10-K 10-Q and 8-K and in other filings it makes
with the Securities and Exchange Commission from time to time These documents are available on the SEC Filings section of the InvestorInformation section of the companyrsquos website at
Salesforcecom inc assumes no obligation and does not intend to update these forward-looking statements except as required by law
Third party trademarks are the property of their owners
Agenda
01 Support Release amp Product Updates
02
03
Holiday Planning
04
Highlights for Retail
Events Webinars amp Learning
05 QampA
2021 B2C Commerce Updates
Release Timeline
Release Highlights
02
Salesforce B2C Commerce Sept - Release TimelineSubject to Change
Environment Updates
219 PIG - Production Staging amp Development InstancesPhase 1 - September 14 2021Phase 2 - September 28 2021
2110 SIG Preview - Sandbox InstancesSeptember 30 2021
Click here to see which PODs are in Phase 1 or Phase 2
For more information on features from this release219 Webinar + PDF + 219 Digital Release Notes
WHO ITrsquoS FOR Anyone that uses Slack as well as Business Manager and wishes to receive certain notifications proactively within Slack rather than checking Business Manager
WHY ITrsquoS USEFUL Currently a user will only see Business Manager alerts when they log in and navigate to the screen associated with an alert Proactive push alerts to Slack for the notifications that you decide are important helps to ensure your team can quickly act when necessary
EXAMPLE USE CASES
Admins receives notification that their certificate is about to expire
Merchant receives alert to clean up expireddisabledunassigned campaigns promotions coupons or pricebooks
Development resources receive alerts that a job failed
RESOURCES note that as of recording time these are still being produced
Salesforce Help
B2C Commerce Alerts for Slack Receive Notifications wherever you are
Generally Available 219 B2C Release
Facebook Conversion API + Ecommerce Businesses
Currently Commerce Cloud has customers who are leveraging Facebook Dynamic Ads via facebookrsquos third party cookie to track user events like pageViews addToCarts etc
In the near future Google Chrome will block third party cookies and our customers will no longer be able to use Facebook Dynamic Ads as effectively as the existing cookie-based tracking
Facebook has created the Conversion API so that retailers can share key online and offline events directly from their server to Facebookrsquos
It is also designed to give customers more control over what data they share and when to share it (when implemented separately from pixel)
In support of this Commerce Cloud is introducing a new enhancement that will retrieve Shoppersrsquo activity data using existingB2C Commerce first party identifiers and send that data server side to Facebook
For any clients with a Facebook Marketplace or using Facebook Dynamic Ads
Background
To resolve this obstacle
For more information please visit Facebook Developers documentation
Generally Available B2C 219 Release
Server-side Activity Tracking for Facebook
How to enable it
1 Enable Server-side Activity Tracking using Conversion API settings in Business Manager under Merchant Tools gt Site Preferences gt Facebook amp Instagram Shopping gt Local Configuration
2 Input a Pixel Conversion API Token from Facebook3 Enable Einstein if not already done
NOTE Enabling server-side activity tracking will disable client-side activity tracking pixels will no longer be sent or will be injected on the storefront
Resources
Facebook for Developers documentation InfoCenter - Integrate with Facebook
Business Manager Email Server Configurator
WHAT IT IS An optional email setting where you can specify your organizationrsquos own SMTP server to send emails from B2C Commerce platform to shoppers and site admins
WHO ITrsquoS FOR Any customer who sends emails from the B2C Commerce platform
WHY ITrsquoS USEFUL Allows your organization to manage B2C Commerce
emails from any existing SMTP mail service 3rd party server might provide additional features on
top of the existing mail API
WHERE TO CONFIGURE Define your own SMTP in Business Manager under Administration gt Operations gt Email SettingsNote The SMTP server must support STARTTLS
RESOURCES InfoCenter
Generally Available Now
Holiday Readiness
03
AMER Peak Readiness 2021
B2C Commerce Merchandising for
Success
B2C Commerce amp Marketing Strategies
For A Seamless Experience
B2C Commerce Technical Holiday
Readiness Webinar
Get a headstart on the holidays with these key resources
Recording amp PDF Recording amp PDF Register Here
On-Demand Resources
Hear from our experts on
the insights from 2020 as well as the key features you
can leverage to maximize revenue during the busiest
shopping period of the year
Learn about Commerce amp
Marketing strategies to employ over the holidays
for a seamless customer experience from email amp
digital marketing channels through to your website
In this webinar we will take
a deep dive into the Commerce Cloud platform
go through guidelines and recommendations to
support peak traffic and review some important
troubleshooting and mitigation techniques
Peak Readiness learning on Trailhead
Technical readiness resources for developers
Trailblazer Communityforum for QampA
New Webinar
Sept 29th 1PM EDT
Holiday Readiness Resources
Holiday Predictions
Holiday Retail Planning Guide
B2C Learning Path Site
Check out the Get Holiday Ready Section
Webinar How to Get the Most Value from Your Loyalty Program This Holiday Season
In this webinar hosted by Retail TouchPoints Salesforce experts will cover how to
- Reward and engage your loyalty program members with more than discounts
- Connect personalization across digital and in-person channels
- Convert new shoppers into loyal customers
September 14th 2021
Register Here
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Thank You
Forward-Looking StatementsSafe harbor statement under the Private Securities Litigation Reform Act of 1995 This presentation contains forward-looking statements about the companys financial and operating results which may include expected GAAP and non-GAAP financial and other operating and non-operating results including revenue net income diluted earnings
per share operating cash flow growth operating margin improvement expected revenue growth expected current remaining performance obligation growth expected tax rates
stock-based compensation expenses amortization of purchased intangibles shares outstanding market growth environmental social and governance goals and expected capital
allocation including mergers and acquisitions capital expenditures and other investments The achievement or success of the matters covered by such forward-looking statements involves risks uncertainties and assumptions If any such risks or uncertainties materialize or if any of the assumptions prove incorrect the companyrsquos results could differ materially
from the results expressed or implied by the forward-looking statements it makes
The risks and uncertainties referred to above include -- but are not limited to -- risks associated with the effect of general economic and market conditions the impact of geopolitical
events natural disasters and actual or threatened public health emergencies such as the ongoing Coronavirus pandemic the impact of foreign currency exchange rate and interest
rate fluctuations on our results our business strategy and our plan to build our business including our strategy to be the leading provider of enterprise cloud computing applications
and platforms the pace of change and innovation in enterprise cloud computing services the seasonal nature of our sales cyc les the competitive nature of the market in which we participate our international expansion strategy the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations including
as a result of acquisitions our service performance and security including the resources and costs required to avoid unanticipated downtime and prevent detect and remediate
potential security breaches the expenses associated with our data centers and third-party infrastructure providers additional data center capacity real estate and office facilities
space our operating results and cash flows new services and product features including any efforts to expand our services beyond the CRM market our strategy of acquiring or making investments in complementary businesses joint ventures services technologies and intellectual property rights the performance and fair value of our investments in
complementary businesses through our strategic investment portfolio our ability to realize the benefits from strategic partnerships joint ventures and investments the impact of
future gains or losses from our strategic investment portfolio including gains or losses from overall market conditions that may affect the publicly traded companies within our
strategic investment portfolio our ability to execute our business plans our ability to successfully integrate acquired bus inesses and technologies our ability to continue to grow unearned revenue and remaining performance obligation our ability to protect our intellectual property rights our ability to develop our brands our reliance on third-party
hardware software and platform providers our dependency on the development and maintenance of the infrastructure of the Internet the effect of evolving domestic and foreign
government regulations including those related to the provision of services on the Internet those related to accessing the Internet and those addressing data privacy cross-border
data transfers and import and export controls the valuation of our deferred tax assets and the release of related valuation allowances the potential availability of additional tax assets in the future the impact of new accounting pronouncements and tax laws uncertainties affecting our ability to estimate our tax rate uncertainties regarding our tax
obligations in connection with potential jurisdictional transfers of intellectual property including the tax rate the timing of the transfer and the value of such transferred intellectual
property the impact of expensing stock options and other equity awards the sufficiency of our capital resources factors related to our outstanding debt revolving credit facility and
loan associated with 50 Fremont compliance with our debt covenants and lease obligations current and potential litigation involving us and the impact of climate change
Further information on these and other factors that could affect the companyrsquos financial results is included in the reports on Forms 10-K 10-Q and 8-K and in other filings it makes
with the Securities and Exchange Commission from time to time These documents are available on the SEC Filings section of the InvestorInformation section of the companyrsquos website at
Salesforcecom inc assumes no obligation and does not intend to update these forward-looking statements except as required by law
Third party trademarks are the property of their owners
Agenda
01 Support Release amp Product Updates
02
03
Holiday Planning
04
Highlights for Retail
Events Webinars amp Learning
05 QampA
2021 B2C Commerce Updates
Release Timeline
Release Highlights
02
Salesforce B2C Commerce Sept - Release TimelineSubject to Change
Environment Updates
219 PIG - Production Staging amp Development InstancesPhase 1 - September 14 2021Phase 2 - September 28 2021
2110 SIG Preview - Sandbox InstancesSeptember 30 2021
Click here to see which PODs are in Phase 1 or Phase 2
For more information on features from this release219 Webinar + PDF + 219 Digital Release Notes
WHO ITrsquoS FOR Anyone that uses Slack as well as Business Manager and wishes to receive certain notifications proactively within Slack rather than checking Business Manager
WHY ITrsquoS USEFUL Currently a user will only see Business Manager alerts when they log in and navigate to the screen associated with an alert Proactive push alerts to Slack for the notifications that you decide are important helps to ensure your team can quickly act when necessary
EXAMPLE USE CASES
Admins receives notification that their certificate is about to expire
Merchant receives alert to clean up expireddisabledunassigned campaigns promotions coupons or pricebooks
Development resources receive alerts that a job failed
RESOURCES note that as of recording time these are still being produced
Salesforce Help
B2C Commerce Alerts for Slack Receive Notifications wherever you are
Generally Available 219 B2C Release
Facebook Conversion API + Ecommerce Businesses
Currently Commerce Cloud has customers who are leveraging Facebook Dynamic Ads via facebookrsquos third party cookie to track user events like pageViews addToCarts etc
In the near future Google Chrome will block third party cookies and our customers will no longer be able to use Facebook Dynamic Ads as effectively as the existing cookie-based tracking
Facebook has created the Conversion API so that retailers can share key online and offline events directly from their server to Facebookrsquos
It is also designed to give customers more control over what data they share and when to share it (when implemented separately from pixel)
In support of this Commerce Cloud is introducing a new enhancement that will retrieve Shoppersrsquo activity data using existingB2C Commerce first party identifiers and send that data server side to Facebook
For any clients with a Facebook Marketplace or using Facebook Dynamic Ads
Background
To resolve this obstacle
For more information please visit Facebook Developers documentation
Generally Available B2C 219 Release
Server-side Activity Tracking for Facebook
How to enable it
1 Enable Server-side Activity Tracking using Conversion API settings in Business Manager under Merchant Tools gt Site Preferences gt Facebook amp Instagram Shopping gt Local Configuration
2 Input a Pixel Conversion API Token from Facebook3 Enable Einstein if not already done
NOTE Enabling server-side activity tracking will disable client-side activity tracking pixels will no longer be sent or will be injected on the storefront
Resources
Facebook for Developers documentation InfoCenter - Integrate with Facebook
Business Manager Email Server Configurator
WHAT IT IS An optional email setting where you can specify your organizationrsquos own SMTP server to send emails from B2C Commerce platform to shoppers and site admins
WHO ITrsquoS FOR Any customer who sends emails from the B2C Commerce platform
WHY ITrsquoS USEFUL Allows your organization to manage B2C Commerce
emails from any existing SMTP mail service 3rd party server might provide additional features on
top of the existing mail API
WHERE TO CONFIGURE Define your own SMTP in Business Manager under Administration gt Operations gt Email SettingsNote The SMTP server must support STARTTLS
RESOURCES InfoCenter
Generally Available Now
Holiday Readiness
03
AMER Peak Readiness 2021
B2C Commerce Merchandising for
Success
B2C Commerce amp Marketing Strategies
For A Seamless Experience
B2C Commerce Technical Holiday
Readiness Webinar
Get a headstart on the holidays with these key resources
Recording amp PDF Recording amp PDF Register Here
On-Demand Resources
Hear from our experts on
the insights from 2020 as well as the key features you
can leverage to maximize revenue during the busiest
shopping period of the year
Learn about Commerce amp
Marketing strategies to employ over the holidays
for a seamless customer experience from email amp
digital marketing channels through to your website
In this webinar we will take
a deep dive into the Commerce Cloud platform
go through guidelines and recommendations to
support peak traffic and review some important
troubleshooting and mitigation techniques
Peak Readiness learning on Trailhead
Technical readiness resources for developers
Trailblazer Communityforum for QampA
New Webinar
Sept 29th 1PM EDT
Holiday Readiness Resources
Holiday Predictions
Holiday Retail Planning Guide
B2C Learning Path Site
Check out the Get Holiday Ready Section
Webinar How to Get the Most Value from Your Loyalty Program This Holiday Season
In this webinar hosted by Retail TouchPoints Salesforce experts will cover how to
- Reward and engage your loyalty program members with more than discounts
- Connect personalization across digital and in-person channels
- Convert new shoppers into loyal customers
September 14th 2021
Register Here
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Forward-Looking StatementsSafe harbor statement under the Private Securities Litigation Reform Act of 1995 This presentation contains forward-looking statements about the companys financial and operating results which may include expected GAAP and non-GAAP financial and other operating and non-operating results including revenue net income diluted earnings
per share operating cash flow growth operating margin improvement expected revenue growth expected current remaining performance obligation growth expected tax rates
stock-based compensation expenses amortization of purchased intangibles shares outstanding market growth environmental social and governance goals and expected capital
allocation including mergers and acquisitions capital expenditures and other investments The achievement or success of the matters covered by such forward-looking statements involves risks uncertainties and assumptions If any such risks or uncertainties materialize or if any of the assumptions prove incorrect the companyrsquos results could differ materially
from the results expressed or implied by the forward-looking statements it makes
The risks and uncertainties referred to above include -- but are not limited to -- risks associated with the effect of general economic and market conditions the impact of geopolitical
events natural disasters and actual or threatened public health emergencies such as the ongoing Coronavirus pandemic the impact of foreign currency exchange rate and interest
rate fluctuations on our results our business strategy and our plan to build our business including our strategy to be the leading provider of enterprise cloud computing applications
and platforms the pace of change and innovation in enterprise cloud computing services the seasonal nature of our sales cyc les the competitive nature of the market in which we participate our international expansion strategy the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations including
as a result of acquisitions our service performance and security including the resources and costs required to avoid unanticipated downtime and prevent detect and remediate
potential security breaches the expenses associated with our data centers and third-party infrastructure providers additional data center capacity real estate and office facilities
space our operating results and cash flows new services and product features including any efforts to expand our services beyond the CRM market our strategy of acquiring or making investments in complementary businesses joint ventures services technologies and intellectual property rights the performance and fair value of our investments in
complementary businesses through our strategic investment portfolio our ability to realize the benefits from strategic partnerships joint ventures and investments the impact of
future gains or losses from our strategic investment portfolio including gains or losses from overall market conditions that may affect the publicly traded companies within our
strategic investment portfolio our ability to execute our business plans our ability to successfully integrate acquired bus inesses and technologies our ability to continue to grow unearned revenue and remaining performance obligation our ability to protect our intellectual property rights our ability to develop our brands our reliance on third-party
hardware software and platform providers our dependency on the development and maintenance of the infrastructure of the Internet the effect of evolving domestic and foreign
government regulations including those related to the provision of services on the Internet those related to accessing the Internet and those addressing data privacy cross-border
data transfers and import and export controls the valuation of our deferred tax assets and the release of related valuation allowances the potential availability of additional tax assets in the future the impact of new accounting pronouncements and tax laws uncertainties affecting our ability to estimate our tax rate uncertainties regarding our tax
obligations in connection with potential jurisdictional transfers of intellectual property including the tax rate the timing of the transfer and the value of such transferred intellectual
property the impact of expensing stock options and other equity awards the sufficiency of our capital resources factors related to our outstanding debt revolving credit facility and
loan associated with 50 Fremont compliance with our debt covenants and lease obligations current and potential litigation involving us and the impact of climate change
Further information on these and other factors that could affect the companyrsquos financial results is included in the reports on Forms 10-K 10-Q and 8-K and in other filings it makes
with the Securities and Exchange Commission from time to time These documents are available on the SEC Filings section of the InvestorInformation section of the companyrsquos website at
Salesforcecom inc assumes no obligation and does not intend to update these forward-looking statements except as required by law
Third party trademarks are the property of their owners
Agenda
01 Support Release amp Product Updates
02
03
Holiday Planning
04
Highlights for Retail
Events Webinars amp Learning
05 QampA
2021 B2C Commerce Updates
Release Timeline
Release Highlights
02
Salesforce B2C Commerce Sept - Release TimelineSubject to Change
Environment Updates
219 PIG - Production Staging amp Development InstancesPhase 1 - September 14 2021Phase 2 - September 28 2021
2110 SIG Preview - Sandbox InstancesSeptember 30 2021
Click here to see which PODs are in Phase 1 or Phase 2
For more information on features from this release219 Webinar + PDF + 219 Digital Release Notes
WHO ITrsquoS FOR Anyone that uses Slack as well as Business Manager and wishes to receive certain notifications proactively within Slack rather than checking Business Manager
WHY ITrsquoS USEFUL Currently a user will only see Business Manager alerts when they log in and navigate to the screen associated with an alert Proactive push alerts to Slack for the notifications that you decide are important helps to ensure your team can quickly act when necessary
EXAMPLE USE CASES
Admins receives notification that their certificate is about to expire
Merchant receives alert to clean up expireddisabledunassigned campaigns promotions coupons or pricebooks
Development resources receive alerts that a job failed
RESOURCES note that as of recording time these are still being produced
Salesforce Help
B2C Commerce Alerts for Slack Receive Notifications wherever you are
Generally Available 219 B2C Release
Facebook Conversion API + Ecommerce Businesses
Currently Commerce Cloud has customers who are leveraging Facebook Dynamic Ads via facebookrsquos third party cookie to track user events like pageViews addToCarts etc
In the near future Google Chrome will block third party cookies and our customers will no longer be able to use Facebook Dynamic Ads as effectively as the existing cookie-based tracking
Facebook has created the Conversion API so that retailers can share key online and offline events directly from their server to Facebookrsquos
It is also designed to give customers more control over what data they share and when to share it (when implemented separately from pixel)
In support of this Commerce Cloud is introducing a new enhancement that will retrieve Shoppersrsquo activity data using existingB2C Commerce first party identifiers and send that data server side to Facebook
For any clients with a Facebook Marketplace or using Facebook Dynamic Ads
Background
To resolve this obstacle
For more information please visit Facebook Developers documentation
Generally Available B2C 219 Release
Server-side Activity Tracking for Facebook
How to enable it
1 Enable Server-side Activity Tracking using Conversion API settings in Business Manager under Merchant Tools gt Site Preferences gt Facebook amp Instagram Shopping gt Local Configuration
2 Input a Pixel Conversion API Token from Facebook3 Enable Einstein if not already done
NOTE Enabling server-side activity tracking will disable client-side activity tracking pixels will no longer be sent or will be injected on the storefront
Resources
Facebook for Developers documentation InfoCenter - Integrate with Facebook
Business Manager Email Server Configurator
WHAT IT IS An optional email setting where you can specify your organizationrsquos own SMTP server to send emails from B2C Commerce platform to shoppers and site admins
WHO ITrsquoS FOR Any customer who sends emails from the B2C Commerce platform
WHY ITrsquoS USEFUL Allows your organization to manage B2C Commerce
emails from any existing SMTP mail service 3rd party server might provide additional features on
top of the existing mail API
WHERE TO CONFIGURE Define your own SMTP in Business Manager under Administration gt Operations gt Email SettingsNote The SMTP server must support STARTTLS
RESOURCES InfoCenter
Generally Available Now
Holiday Readiness
03
AMER Peak Readiness 2021
B2C Commerce Merchandising for
Success
B2C Commerce amp Marketing Strategies
For A Seamless Experience
B2C Commerce Technical Holiday
Readiness Webinar
Get a headstart on the holidays with these key resources
Recording amp PDF Recording amp PDF Register Here
On-Demand Resources
Hear from our experts on
the insights from 2020 as well as the key features you
can leverage to maximize revenue during the busiest
shopping period of the year
Learn about Commerce amp
Marketing strategies to employ over the holidays
for a seamless customer experience from email amp
digital marketing channels through to your website
In this webinar we will take
a deep dive into the Commerce Cloud platform
go through guidelines and recommendations to
support peak traffic and review some important
troubleshooting and mitigation techniques
Peak Readiness learning on Trailhead
Technical readiness resources for developers
Trailblazer Communityforum for QampA
New Webinar
Sept 29th 1PM EDT
Holiday Readiness Resources
Holiday Predictions
Holiday Retail Planning Guide
B2C Learning Path Site
Check out the Get Holiday Ready Section
Webinar How to Get the Most Value from Your Loyalty Program This Holiday Season
In this webinar hosted by Retail TouchPoints Salesforce experts will cover how to
- Reward and engage your loyalty program members with more than discounts
- Connect personalization across digital and in-person channels
- Convert new shoppers into loyal customers
September 14th 2021
Register Here
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Agenda
01 Support Release amp Product Updates
02
03
Holiday Planning
04
Highlights for Retail
Events Webinars amp Learning
05 QampA
2021 B2C Commerce Updates
Release Timeline
Release Highlights
02
Salesforce B2C Commerce Sept - Release TimelineSubject to Change
Environment Updates
219 PIG - Production Staging amp Development InstancesPhase 1 - September 14 2021Phase 2 - September 28 2021
2110 SIG Preview - Sandbox InstancesSeptember 30 2021
Click here to see which PODs are in Phase 1 or Phase 2
For more information on features from this release219 Webinar + PDF + 219 Digital Release Notes
WHO ITrsquoS FOR Anyone that uses Slack as well as Business Manager and wishes to receive certain notifications proactively within Slack rather than checking Business Manager
WHY ITrsquoS USEFUL Currently a user will only see Business Manager alerts when they log in and navigate to the screen associated with an alert Proactive push alerts to Slack for the notifications that you decide are important helps to ensure your team can quickly act when necessary
EXAMPLE USE CASES
Admins receives notification that their certificate is about to expire
Merchant receives alert to clean up expireddisabledunassigned campaigns promotions coupons or pricebooks
Development resources receive alerts that a job failed
RESOURCES note that as of recording time these are still being produced
Salesforce Help
B2C Commerce Alerts for Slack Receive Notifications wherever you are
Generally Available 219 B2C Release
Facebook Conversion API + Ecommerce Businesses
Currently Commerce Cloud has customers who are leveraging Facebook Dynamic Ads via facebookrsquos third party cookie to track user events like pageViews addToCarts etc
In the near future Google Chrome will block third party cookies and our customers will no longer be able to use Facebook Dynamic Ads as effectively as the existing cookie-based tracking
Facebook has created the Conversion API so that retailers can share key online and offline events directly from their server to Facebookrsquos
It is also designed to give customers more control over what data they share and when to share it (when implemented separately from pixel)
In support of this Commerce Cloud is introducing a new enhancement that will retrieve Shoppersrsquo activity data using existingB2C Commerce first party identifiers and send that data server side to Facebook
For any clients with a Facebook Marketplace or using Facebook Dynamic Ads
Background
To resolve this obstacle
For more information please visit Facebook Developers documentation
Generally Available B2C 219 Release
Server-side Activity Tracking for Facebook
How to enable it
1 Enable Server-side Activity Tracking using Conversion API settings in Business Manager under Merchant Tools gt Site Preferences gt Facebook amp Instagram Shopping gt Local Configuration
2 Input a Pixel Conversion API Token from Facebook3 Enable Einstein if not already done
NOTE Enabling server-side activity tracking will disable client-side activity tracking pixels will no longer be sent or will be injected on the storefront
Resources
Facebook for Developers documentation InfoCenter - Integrate with Facebook
Business Manager Email Server Configurator
WHAT IT IS An optional email setting where you can specify your organizationrsquos own SMTP server to send emails from B2C Commerce platform to shoppers and site admins
WHO ITrsquoS FOR Any customer who sends emails from the B2C Commerce platform
WHY ITrsquoS USEFUL Allows your organization to manage B2C Commerce
emails from any existing SMTP mail service 3rd party server might provide additional features on
top of the existing mail API
WHERE TO CONFIGURE Define your own SMTP in Business Manager under Administration gt Operations gt Email SettingsNote The SMTP server must support STARTTLS
RESOURCES InfoCenter
Generally Available Now
Holiday Readiness
03
AMER Peak Readiness 2021
B2C Commerce Merchandising for
Success
B2C Commerce amp Marketing Strategies
For A Seamless Experience
B2C Commerce Technical Holiday
Readiness Webinar
Get a headstart on the holidays with these key resources
Recording amp PDF Recording amp PDF Register Here
On-Demand Resources
Hear from our experts on
the insights from 2020 as well as the key features you
can leverage to maximize revenue during the busiest
shopping period of the year
Learn about Commerce amp
Marketing strategies to employ over the holidays
for a seamless customer experience from email amp
digital marketing channels through to your website
In this webinar we will take
a deep dive into the Commerce Cloud platform
go through guidelines and recommendations to
support peak traffic and review some important
troubleshooting and mitigation techniques
Peak Readiness learning on Trailhead
Technical readiness resources for developers
Trailblazer Communityforum for QampA
New Webinar
Sept 29th 1PM EDT
Holiday Readiness Resources
Holiday Predictions
Holiday Retail Planning Guide
B2C Learning Path Site
Check out the Get Holiday Ready Section
Webinar How to Get the Most Value from Your Loyalty Program This Holiday Season
In this webinar hosted by Retail TouchPoints Salesforce experts will cover how to
- Reward and engage your loyalty program members with more than discounts
- Connect personalization across digital and in-person channels
- Convert new shoppers into loyal customers
September 14th 2021
Register Here
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
2021 B2C Commerce Updates
Release Timeline
Release Highlights
02
Salesforce B2C Commerce Sept - Release TimelineSubject to Change
Environment Updates
219 PIG - Production Staging amp Development InstancesPhase 1 - September 14 2021Phase 2 - September 28 2021
2110 SIG Preview - Sandbox InstancesSeptember 30 2021
Click here to see which PODs are in Phase 1 or Phase 2
For more information on features from this release219 Webinar + PDF + 219 Digital Release Notes
WHO ITrsquoS FOR Anyone that uses Slack as well as Business Manager and wishes to receive certain notifications proactively within Slack rather than checking Business Manager
WHY ITrsquoS USEFUL Currently a user will only see Business Manager alerts when they log in and navigate to the screen associated with an alert Proactive push alerts to Slack for the notifications that you decide are important helps to ensure your team can quickly act when necessary
EXAMPLE USE CASES
Admins receives notification that their certificate is about to expire
Merchant receives alert to clean up expireddisabledunassigned campaigns promotions coupons or pricebooks
Development resources receive alerts that a job failed
RESOURCES note that as of recording time these are still being produced
Salesforce Help
B2C Commerce Alerts for Slack Receive Notifications wherever you are
Generally Available 219 B2C Release
Facebook Conversion API + Ecommerce Businesses
Currently Commerce Cloud has customers who are leveraging Facebook Dynamic Ads via facebookrsquos third party cookie to track user events like pageViews addToCarts etc
In the near future Google Chrome will block third party cookies and our customers will no longer be able to use Facebook Dynamic Ads as effectively as the existing cookie-based tracking
Facebook has created the Conversion API so that retailers can share key online and offline events directly from their server to Facebookrsquos
It is also designed to give customers more control over what data they share and when to share it (when implemented separately from pixel)
In support of this Commerce Cloud is introducing a new enhancement that will retrieve Shoppersrsquo activity data using existingB2C Commerce first party identifiers and send that data server side to Facebook
For any clients with a Facebook Marketplace or using Facebook Dynamic Ads
Background
To resolve this obstacle
For more information please visit Facebook Developers documentation
Generally Available B2C 219 Release
Server-side Activity Tracking for Facebook
How to enable it
1 Enable Server-side Activity Tracking using Conversion API settings in Business Manager under Merchant Tools gt Site Preferences gt Facebook amp Instagram Shopping gt Local Configuration
2 Input a Pixel Conversion API Token from Facebook3 Enable Einstein if not already done
NOTE Enabling server-side activity tracking will disable client-side activity tracking pixels will no longer be sent or will be injected on the storefront
Resources
Facebook for Developers documentation InfoCenter - Integrate with Facebook
Business Manager Email Server Configurator
WHAT IT IS An optional email setting where you can specify your organizationrsquos own SMTP server to send emails from B2C Commerce platform to shoppers and site admins
WHO ITrsquoS FOR Any customer who sends emails from the B2C Commerce platform
WHY ITrsquoS USEFUL Allows your organization to manage B2C Commerce
emails from any existing SMTP mail service 3rd party server might provide additional features on
top of the existing mail API
WHERE TO CONFIGURE Define your own SMTP in Business Manager under Administration gt Operations gt Email SettingsNote The SMTP server must support STARTTLS
RESOURCES InfoCenter
Generally Available Now
Holiday Readiness
03
AMER Peak Readiness 2021
B2C Commerce Merchandising for
Success
B2C Commerce amp Marketing Strategies
For A Seamless Experience
B2C Commerce Technical Holiday
Readiness Webinar
Get a headstart on the holidays with these key resources
Recording amp PDF Recording amp PDF Register Here
On-Demand Resources
Hear from our experts on
the insights from 2020 as well as the key features you
can leverage to maximize revenue during the busiest
shopping period of the year
Learn about Commerce amp
Marketing strategies to employ over the holidays
for a seamless customer experience from email amp
digital marketing channels through to your website
In this webinar we will take
a deep dive into the Commerce Cloud platform
go through guidelines and recommendations to
support peak traffic and review some important
troubleshooting and mitigation techniques
Peak Readiness learning on Trailhead
Technical readiness resources for developers
Trailblazer Communityforum for QampA
New Webinar
Sept 29th 1PM EDT
Holiday Readiness Resources
Holiday Predictions
Holiday Retail Planning Guide
B2C Learning Path Site
Check out the Get Holiday Ready Section
Webinar How to Get the Most Value from Your Loyalty Program This Holiday Season
In this webinar hosted by Retail TouchPoints Salesforce experts will cover how to
- Reward and engage your loyalty program members with more than discounts
- Connect personalization across digital and in-person channels
- Convert new shoppers into loyal customers
September 14th 2021
Register Here
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Salesforce B2C Commerce Sept - Release TimelineSubject to Change
Environment Updates
219 PIG - Production Staging amp Development InstancesPhase 1 - September 14 2021Phase 2 - September 28 2021
2110 SIG Preview - Sandbox InstancesSeptember 30 2021
Click here to see which PODs are in Phase 1 or Phase 2
For more information on features from this release219 Webinar + PDF + 219 Digital Release Notes
WHO ITrsquoS FOR Anyone that uses Slack as well as Business Manager and wishes to receive certain notifications proactively within Slack rather than checking Business Manager
WHY ITrsquoS USEFUL Currently a user will only see Business Manager alerts when they log in and navigate to the screen associated with an alert Proactive push alerts to Slack for the notifications that you decide are important helps to ensure your team can quickly act when necessary
EXAMPLE USE CASES
Admins receives notification that their certificate is about to expire
Merchant receives alert to clean up expireddisabledunassigned campaigns promotions coupons or pricebooks
Development resources receive alerts that a job failed
RESOURCES note that as of recording time these are still being produced
Salesforce Help
B2C Commerce Alerts for Slack Receive Notifications wherever you are
Generally Available 219 B2C Release
Facebook Conversion API + Ecommerce Businesses
Currently Commerce Cloud has customers who are leveraging Facebook Dynamic Ads via facebookrsquos third party cookie to track user events like pageViews addToCarts etc
In the near future Google Chrome will block third party cookies and our customers will no longer be able to use Facebook Dynamic Ads as effectively as the existing cookie-based tracking
Facebook has created the Conversion API so that retailers can share key online and offline events directly from their server to Facebookrsquos
It is also designed to give customers more control over what data they share and when to share it (when implemented separately from pixel)
In support of this Commerce Cloud is introducing a new enhancement that will retrieve Shoppersrsquo activity data using existingB2C Commerce first party identifiers and send that data server side to Facebook
For any clients with a Facebook Marketplace or using Facebook Dynamic Ads
Background
To resolve this obstacle
For more information please visit Facebook Developers documentation
Generally Available B2C 219 Release
Server-side Activity Tracking for Facebook
How to enable it
1 Enable Server-side Activity Tracking using Conversion API settings in Business Manager under Merchant Tools gt Site Preferences gt Facebook amp Instagram Shopping gt Local Configuration
2 Input a Pixel Conversion API Token from Facebook3 Enable Einstein if not already done
NOTE Enabling server-side activity tracking will disable client-side activity tracking pixels will no longer be sent or will be injected on the storefront
Resources
Facebook for Developers documentation InfoCenter - Integrate with Facebook
Business Manager Email Server Configurator
WHAT IT IS An optional email setting where you can specify your organizationrsquos own SMTP server to send emails from B2C Commerce platform to shoppers and site admins
WHO ITrsquoS FOR Any customer who sends emails from the B2C Commerce platform
WHY ITrsquoS USEFUL Allows your organization to manage B2C Commerce
emails from any existing SMTP mail service 3rd party server might provide additional features on
top of the existing mail API
WHERE TO CONFIGURE Define your own SMTP in Business Manager under Administration gt Operations gt Email SettingsNote The SMTP server must support STARTTLS
RESOURCES InfoCenter
Generally Available Now
Holiday Readiness
03
AMER Peak Readiness 2021
B2C Commerce Merchandising for
Success
B2C Commerce amp Marketing Strategies
For A Seamless Experience
B2C Commerce Technical Holiday
Readiness Webinar
Get a headstart on the holidays with these key resources
Recording amp PDF Recording amp PDF Register Here
On-Demand Resources
Hear from our experts on
the insights from 2020 as well as the key features you
can leverage to maximize revenue during the busiest
shopping period of the year
Learn about Commerce amp
Marketing strategies to employ over the holidays
for a seamless customer experience from email amp
digital marketing channels through to your website
In this webinar we will take
a deep dive into the Commerce Cloud platform
go through guidelines and recommendations to
support peak traffic and review some important
troubleshooting and mitigation techniques
Peak Readiness learning on Trailhead
Technical readiness resources for developers
Trailblazer Communityforum for QampA
New Webinar
Sept 29th 1PM EDT
Holiday Readiness Resources
Holiday Predictions
Holiday Retail Planning Guide
B2C Learning Path Site
Check out the Get Holiday Ready Section
Webinar How to Get the Most Value from Your Loyalty Program This Holiday Season
In this webinar hosted by Retail TouchPoints Salesforce experts will cover how to
- Reward and engage your loyalty program members with more than discounts
- Connect personalization across digital and in-person channels
- Convert new shoppers into loyal customers
September 14th 2021
Register Here
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
WHO ITrsquoS FOR Anyone that uses Slack as well as Business Manager and wishes to receive certain notifications proactively within Slack rather than checking Business Manager
WHY ITrsquoS USEFUL Currently a user will only see Business Manager alerts when they log in and navigate to the screen associated with an alert Proactive push alerts to Slack for the notifications that you decide are important helps to ensure your team can quickly act when necessary
EXAMPLE USE CASES
Admins receives notification that their certificate is about to expire
Merchant receives alert to clean up expireddisabledunassigned campaigns promotions coupons or pricebooks
Development resources receive alerts that a job failed
RESOURCES note that as of recording time these are still being produced
Salesforce Help
B2C Commerce Alerts for Slack Receive Notifications wherever you are
Generally Available 219 B2C Release
Facebook Conversion API + Ecommerce Businesses
Currently Commerce Cloud has customers who are leveraging Facebook Dynamic Ads via facebookrsquos third party cookie to track user events like pageViews addToCarts etc
In the near future Google Chrome will block third party cookies and our customers will no longer be able to use Facebook Dynamic Ads as effectively as the existing cookie-based tracking
Facebook has created the Conversion API so that retailers can share key online and offline events directly from their server to Facebookrsquos
It is also designed to give customers more control over what data they share and when to share it (when implemented separately from pixel)
In support of this Commerce Cloud is introducing a new enhancement that will retrieve Shoppersrsquo activity data using existingB2C Commerce first party identifiers and send that data server side to Facebook
For any clients with a Facebook Marketplace or using Facebook Dynamic Ads
Background
To resolve this obstacle
For more information please visit Facebook Developers documentation
Generally Available B2C 219 Release
Server-side Activity Tracking for Facebook
How to enable it
1 Enable Server-side Activity Tracking using Conversion API settings in Business Manager under Merchant Tools gt Site Preferences gt Facebook amp Instagram Shopping gt Local Configuration
2 Input a Pixel Conversion API Token from Facebook3 Enable Einstein if not already done
NOTE Enabling server-side activity tracking will disable client-side activity tracking pixels will no longer be sent or will be injected on the storefront
Resources
Facebook for Developers documentation InfoCenter - Integrate with Facebook
Business Manager Email Server Configurator
WHAT IT IS An optional email setting where you can specify your organizationrsquos own SMTP server to send emails from B2C Commerce platform to shoppers and site admins
WHO ITrsquoS FOR Any customer who sends emails from the B2C Commerce platform
WHY ITrsquoS USEFUL Allows your organization to manage B2C Commerce
emails from any existing SMTP mail service 3rd party server might provide additional features on
top of the existing mail API
WHERE TO CONFIGURE Define your own SMTP in Business Manager under Administration gt Operations gt Email SettingsNote The SMTP server must support STARTTLS
RESOURCES InfoCenter
Generally Available Now
Holiday Readiness
03
AMER Peak Readiness 2021
B2C Commerce Merchandising for
Success
B2C Commerce amp Marketing Strategies
For A Seamless Experience
B2C Commerce Technical Holiday
Readiness Webinar
Get a headstart on the holidays with these key resources
Recording amp PDF Recording amp PDF Register Here
On-Demand Resources
Hear from our experts on
the insights from 2020 as well as the key features you
can leverage to maximize revenue during the busiest
shopping period of the year
Learn about Commerce amp
Marketing strategies to employ over the holidays
for a seamless customer experience from email amp
digital marketing channels through to your website
In this webinar we will take
a deep dive into the Commerce Cloud platform
go through guidelines and recommendations to
support peak traffic and review some important
troubleshooting and mitigation techniques
Peak Readiness learning on Trailhead
Technical readiness resources for developers
Trailblazer Communityforum for QampA
New Webinar
Sept 29th 1PM EDT
Holiday Readiness Resources
Holiday Predictions
Holiday Retail Planning Guide
B2C Learning Path Site
Check out the Get Holiday Ready Section
Webinar How to Get the Most Value from Your Loyalty Program This Holiday Season
In this webinar hosted by Retail TouchPoints Salesforce experts will cover how to
- Reward and engage your loyalty program members with more than discounts
- Connect personalization across digital and in-person channels
- Convert new shoppers into loyal customers
September 14th 2021
Register Here
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Facebook Conversion API + Ecommerce Businesses
Currently Commerce Cloud has customers who are leveraging Facebook Dynamic Ads via facebookrsquos third party cookie to track user events like pageViews addToCarts etc
In the near future Google Chrome will block third party cookies and our customers will no longer be able to use Facebook Dynamic Ads as effectively as the existing cookie-based tracking
Facebook has created the Conversion API so that retailers can share key online and offline events directly from their server to Facebookrsquos
It is also designed to give customers more control over what data they share and when to share it (when implemented separately from pixel)
In support of this Commerce Cloud is introducing a new enhancement that will retrieve Shoppersrsquo activity data using existingB2C Commerce first party identifiers and send that data server side to Facebook
For any clients with a Facebook Marketplace or using Facebook Dynamic Ads
Background
To resolve this obstacle
For more information please visit Facebook Developers documentation
Generally Available B2C 219 Release
Server-side Activity Tracking for Facebook
How to enable it
1 Enable Server-side Activity Tracking using Conversion API settings in Business Manager under Merchant Tools gt Site Preferences gt Facebook amp Instagram Shopping gt Local Configuration
2 Input a Pixel Conversion API Token from Facebook3 Enable Einstein if not already done
NOTE Enabling server-side activity tracking will disable client-side activity tracking pixels will no longer be sent or will be injected on the storefront
Resources
Facebook for Developers documentation InfoCenter - Integrate with Facebook
Business Manager Email Server Configurator
WHAT IT IS An optional email setting where you can specify your organizationrsquos own SMTP server to send emails from B2C Commerce platform to shoppers and site admins
WHO ITrsquoS FOR Any customer who sends emails from the B2C Commerce platform
WHY ITrsquoS USEFUL Allows your organization to manage B2C Commerce
emails from any existing SMTP mail service 3rd party server might provide additional features on
top of the existing mail API
WHERE TO CONFIGURE Define your own SMTP in Business Manager under Administration gt Operations gt Email SettingsNote The SMTP server must support STARTTLS
RESOURCES InfoCenter
Generally Available Now
Holiday Readiness
03
AMER Peak Readiness 2021
B2C Commerce Merchandising for
Success
B2C Commerce amp Marketing Strategies
For A Seamless Experience
B2C Commerce Technical Holiday
Readiness Webinar
Get a headstart on the holidays with these key resources
Recording amp PDF Recording amp PDF Register Here
On-Demand Resources
Hear from our experts on
the insights from 2020 as well as the key features you
can leverage to maximize revenue during the busiest
shopping period of the year
Learn about Commerce amp
Marketing strategies to employ over the holidays
for a seamless customer experience from email amp
digital marketing channels through to your website
In this webinar we will take
a deep dive into the Commerce Cloud platform
go through guidelines and recommendations to
support peak traffic and review some important
troubleshooting and mitigation techniques
Peak Readiness learning on Trailhead
Technical readiness resources for developers
Trailblazer Communityforum for QampA
New Webinar
Sept 29th 1PM EDT
Holiday Readiness Resources
Holiday Predictions
Holiday Retail Planning Guide
B2C Learning Path Site
Check out the Get Holiday Ready Section
Webinar How to Get the Most Value from Your Loyalty Program This Holiday Season
In this webinar hosted by Retail TouchPoints Salesforce experts will cover how to
- Reward and engage your loyalty program members with more than discounts
- Connect personalization across digital and in-person channels
- Convert new shoppers into loyal customers
September 14th 2021
Register Here
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Generally Available B2C 219 Release
Server-side Activity Tracking for Facebook
How to enable it
1 Enable Server-side Activity Tracking using Conversion API settings in Business Manager under Merchant Tools gt Site Preferences gt Facebook amp Instagram Shopping gt Local Configuration
2 Input a Pixel Conversion API Token from Facebook3 Enable Einstein if not already done
NOTE Enabling server-side activity tracking will disable client-side activity tracking pixels will no longer be sent or will be injected on the storefront
Resources
Facebook for Developers documentation InfoCenter - Integrate with Facebook
Business Manager Email Server Configurator
WHAT IT IS An optional email setting where you can specify your organizationrsquos own SMTP server to send emails from B2C Commerce platform to shoppers and site admins
WHO ITrsquoS FOR Any customer who sends emails from the B2C Commerce platform
WHY ITrsquoS USEFUL Allows your organization to manage B2C Commerce
emails from any existing SMTP mail service 3rd party server might provide additional features on
top of the existing mail API
WHERE TO CONFIGURE Define your own SMTP in Business Manager under Administration gt Operations gt Email SettingsNote The SMTP server must support STARTTLS
RESOURCES InfoCenter
Generally Available Now
Holiday Readiness
03
AMER Peak Readiness 2021
B2C Commerce Merchandising for
Success
B2C Commerce amp Marketing Strategies
For A Seamless Experience
B2C Commerce Technical Holiday
Readiness Webinar
Get a headstart on the holidays with these key resources
Recording amp PDF Recording amp PDF Register Here
On-Demand Resources
Hear from our experts on
the insights from 2020 as well as the key features you
can leverage to maximize revenue during the busiest
shopping period of the year
Learn about Commerce amp
Marketing strategies to employ over the holidays
for a seamless customer experience from email amp
digital marketing channels through to your website
In this webinar we will take
a deep dive into the Commerce Cloud platform
go through guidelines and recommendations to
support peak traffic and review some important
troubleshooting and mitigation techniques
Peak Readiness learning on Trailhead
Technical readiness resources for developers
Trailblazer Communityforum for QampA
New Webinar
Sept 29th 1PM EDT
Holiday Readiness Resources
Holiday Predictions
Holiday Retail Planning Guide
B2C Learning Path Site
Check out the Get Holiday Ready Section
Webinar How to Get the Most Value from Your Loyalty Program This Holiday Season
In this webinar hosted by Retail TouchPoints Salesforce experts will cover how to
- Reward and engage your loyalty program members with more than discounts
- Connect personalization across digital and in-person channels
- Convert new shoppers into loyal customers
September 14th 2021
Register Here
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Business Manager Email Server Configurator
WHAT IT IS An optional email setting where you can specify your organizationrsquos own SMTP server to send emails from B2C Commerce platform to shoppers and site admins
WHO ITrsquoS FOR Any customer who sends emails from the B2C Commerce platform
WHY ITrsquoS USEFUL Allows your organization to manage B2C Commerce
emails from any existing SMTP mail service 3rd party server might provide additional features on
top of the existing mail API
WHERE TO CONFIGURE Define your own SMTP in Business Manager under Administration gt Operations gt Email SettingsNote The SMTP server must support STARTTLS
RESOURCES InfoCenter
Generally Available Now
Holiday Readiness
03
AMER Peak Readiness 2021
B2C Commerce Merchandising for
Success
B2C Commerce amp Marketing Strategies
For A Seamless Experience
B2C Commerce Technical Holiday
Readiness Webinar
Get a headstart on the holidays with these key resources
Recording amp PDF Recording amp PDF Register Here
On-Demand Resources
Hear from our experts on
the insights from 2020 as well as the key features you
can leverage to maximize revenue during the busiest
shopping period of the year
Learn about Commerce amp
Marketing strategies to employ over the holidays
for a seamless customer experience from email amp
digital marketing channels through to your website
In this webinar we will take
a deep dive into the Commerce Cloud platform
go through guidelines and recommendations to
support peak traffic and review some important
troubleshooting and mitigation techniques
Peak Readiness learning on Trailhead
Technical readiness resources for developers
Trailblazer Communityforum for QampA
New Webinar
Sept 29th 1PM EDT
Holiday Readiness Resources
Holiday Predictions
Holiday Retail Planning Guide
B2C Learning Path Site
Check out the Get Holiday Ready Section
Webinar How to Get the Most Value from Your Loyalty Program This Holiday Season
In this webinar hosted by Retail TouchPoints Salesforce experts will cover how to
- Reward and engage your loyalty program members with more than discounts
- Connect personalization across digital and in-person channels
- Convert new shoppers into loyal customers
September 14th 2021
Register Here
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Holiday Readiness
03
AMER Peak Readiness 2021
B2C Commerce Merchandising for
Success
B2C Commerce amp Marketing Strategies
For A Seamless Experience
B2C Commerce Technical Holiday
Readiness Webinar
Get a headstart on the holidays with these key resources
Recording amp PDF Recording amp PDF Register Here
On-Demand Resources
Hear from our experts on
the insights from 2020 as well as the key features you
can leverage to maximize revenue during the busiest
shopping period of the year
Learn about Commerce amp
Marketing strategies to employ over the holidays
for a seamless customer experience from email amp
digital marketing channels through to your website
In this webinar we will take
a deep dive into the Commerce Cloud platform
go through guidelines and recommendations to
support peak traffic and review some important
troubleshooting and mitigation techniques
Peak Readiness learning on Trailhead
Technical readiness resources for developers
Trailblazer Communityforum for QampA
New Webinar
Sept 29th 1PM EDT
Holiday Readiness Resources
Holiday Predictions
Holiday Retail Planning Guide
B2C Learning Path Site
Check out the Get Holiday Ready Section
Webinar How to Get the Most Value from Your Loyalty Program This Holiday Season
In this webinar hosted by Retail TouchPoints Salesforce experts will cover how to
- Reward and engage your loyalty program members with more than discounts
- Connect personalization across digital and in-person channels
- Convert new shoppers into loyal customers
September 14th 2021
Register Here
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
AMER Peak Readiness 2021
B2C Commerce Merchandising for
Success
B2C Commerce amp Marketing Strategies
For A Seamless Experience
B2C Commerce Technical Holiday
Readiness Webinar
Get a headstart on the holidays with these key resources
Recording amp PDF Recording amp PDF Register Here
On-Demand Resources
Hear from our experts on
the insights from 2020 as well as the key features you
can leverage to maximize revenue during the busiest
shopping period of the year
Learn about Commerce amp
Marketing strategies to employ over the holidays
for a seamless customer experience from email amp
digital marketing channels through to your website
In this webinar we will take
a deep dive into the Commerce Cloud platform
go through guidelines and recommendations to
support peak traffic and review some important
troubleshooting and mitigation techniques
Peak Readiness learning on Trailhead
Technical readiness resources for developers
Trailblazer Communityforum for QampA
New Webinar
Sept 29th 1PM EDT
Holiday Readiness Resources
Holiday Predictions
Holiday Retail Planning Guide
B2C Learning Path Site
Check out the Get Holiday Ready Section
Webinar How to Get the Most Value from Your Loyalty Program This Holiday Season
In this webinar hosted by Retail TouchPoints Salesforce experts will cover how to
- Reward and engage your loyalty program members with more than discounts
- Connect personalization across digital and in-person channels
- Convert new shoppers into loyal customers
September 14th 2021
Register Here
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Holiday Readiness Resources
Holiday Predictions
Holiday Retail Planning Guide
B2C Learning Path Site
Check out the Get Holiday Ready Section
Webinar How to Get the Most Value from Your Loyalty Program This Holiday Season
In this webinar hosted by Retail TouchPoints Salesforce experts will cover how to
- Reward and engage your loyalty program members with more than discounts
- Connect personalization across digital and in-person channels
- Convert new shoppers into loyal customers
September 14th 2021
Register Here
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Webinar How to Get the Most Value from Your Loyalty Program This Holiday Season
In this webinar hosted by Retail TouchPoints Salesforce experts will cover how to
- Reward and engage your loyalty program members with more than discounts
- Connect personalization across digital and in-person channels
- Convert new shoppers into loyal customers
September 14th 2021
Register Here
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Highlights for RetailBlog Highlights
Upcoming Events
04
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Will Our Holiday Gifts Arrive on Time
What Retailers Can Do Now
Learn how brands can master on-time delivery and overcome labor and
manufacturing challenges with these tips for retail fulfillment in 2021
Read More
Competing With Two-Day Delivery How to Win the Last Mile
Learn five best practices for better last-mile fulfillment and get orders to
customers as fast as possible
Read More
Feeling Anxious about FulfillmentTwo blogs to help make sure your orders arenrsquot arriving too late
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Going Headless Is Hard ndash
These 6 Tips Make It Easier
Moving to headless commerce isnrsquot just a technology change Itrsquos a development
model and philosophy change where the customer experience is at the center of everything If you donrsquot stop and check
yourself against these six areas you may miss out on the continuous innovation
that headless promises
Read More
vineyard vines CIO Believes
Data Is for Everyone
In our latest installment of Becoming Retail a blog series in which top retail
leaders share their hard-won expertise Karen Beebe CIO and SVP of Operations
at vineyard vines explains why the democratization of data is essential to
retailersrsquo future success perhaps even to their survival
Read More
More Highlights from Our Blog
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Join us for a global family reunion streaming live on the all-new Salesforce+
September 21-23 2021
SIGN UP FOR FREE
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
05
Good to Know
Ongoing Learning
Getting Starting Expert Coaching Sessions
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Customer Tip You need to log in with your email by clicking the Envelope icon Make sure the email address is the one
associated with the Commerce Cloud account or org yoursquore managing Do not use the Salesforce Google LinkedIn Apple or Facebook login options if you want direct access to Commerce Cloud orgs at this time
Customer Tip If you canrsquot find the account yoursquore looking for this means the email address yoursquove used to log in is
not associated with that Org Youll need to log out and re-log in with the correct email address using the following steps
Steps to View Orgs and Associated Email Address
Support Portal Migration TipsCheck out these tips as your teams are navigating the new portal
1 Use the Org Picker to view lsquoManage All Orgsrsquo
2 Identify the Commerce Cloud Org you want to log in and the associated email
address connected to that Org
3 Log out of your current account
4 Log in using the email associated with the Org you wish to access and enter the
verification code you receive via the same email address You can now access
support for any Org with this email address
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Salesforce Commerce Payments
for Administrators
Go along with Linda Rosenberg Cloud Kicks admin to learn
how to integrate Commerce Payments with your Salesforce
B2C Commerce storefront Understand the benefits of
Commerce Payments and explore how Stripe adds value to
your storefront implementation Happy learning
Take the Trail
Commerce PWA Kit amp Commerce Managed
Runtime Quick Look
Explore how the PWA Kit and Managed Runtime speed up
headless app development
Take the Trail
New Trails for Learning amp EnablementCheck out these new or newly updated Trailhead curses
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
(300 pm EST)7th Metrics amp Analytics
(100 pm EST)9th Onsite Marketing amp Promotions
23rd Onsite Marketing amp Promotions
(130 EST)
20th Einstein Product Recommendations
(230 EST)
21st Product and Catalog
AMER September - B2C Commerce Getting Started SeriesCustomer Success Calendar
Footer
(100 pm EST)14th Page Designer28th Page Designer
(100 pm EST)1st Onsite Search
15th Onsite Search29th Onsite Search
(100 pm EST)7th Sorting Rules21st Sorting Rules
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
B2C Learning Path - Trails Documentation How to Videos compiled by topic
B2C Trailblazer Community - Post questions for and collaborate with B2C peers and SMEs
Expert Coaching Catalog - Register for upcoming enablement sessions
Playbooks and Additional Resources - Best practices for operational excellence
Commerce Cloud Developer Center - Technical forum and resource center
Write B2Csuccesshelpsalesforcecom with questions comments and to receive a copy of this presentation
Reminder Resources to help you reach the top
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Thank You
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Questions
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Appendix
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Account Manager Security User amp Password ManagementWersquore enhancing B2C Commerce Account Manager security features by updating User amp Password Policy to help and protect our customers against common security threats such as phishing attacks credential stuffing and account takeovers
Unified Authentication Requirement for Business ManagerCommerce Cloud will enable Unified Authentication Mandatory setting by default on all B2C Commerce instances and cannot be reversed by the administrator or the Commerce Cloud Support team
Selective Origin Shielding (SOS) Enforcement (B2C Commerce Selective Origin Shielding Security Updates)Commerce Cloud will be restricting external sources from directly accessing our POD origin By the end of September 2021 Commerce Cloud will only allow external sources to access our platform via the Commerce Cloud eCDN
Apache Axis Web Service Framework Retirement (Apache Axis Retirement (salesforcecom)As part of the 2110 release in October 2021 Salesforce Commerce Cloud will retire the Apache Axis web service framework to enhance security and trust on the Commerce Cloud platform Commerce Cloud customers who are utilizing the Apache Axis framework (webreference) will need to migrate to the Apache CXFv3 (WebReference2) framework
Dwcrypto Weak Cryptography Retirement (Updated Cryptographic Support for B2C Commerce Cloud dwcrypto API)With the 2110 B2C Commerce release in October 2021 B2C Commerce Cloud is updating cryptography support for the dwcrypto cryptography API This change aligns the dwcrypto API to stronger cryptography standards to better protect your data
Business Manager Analytics RetirementOn January 2022 Salesforce Commerce Cloud will no longer populate updated metrics data in the Business Manager Analytics Reports and Dashboards will be Commerce Cloudrsquos Analytics platform
Important Product AnnouncementsAction May Be Required[Please watch release webinar for details]
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
No longer enter cases at httpssupport-demandwareforcecomcustomer
Submit amp manage cases through Salesforce Help portal at helpsalesforcecom
Manage all Commerce Cloud product (B2C B2B and SOM) and other Salesforce Cloud product cases in one location
Search related knowledge base articles using keywords
One central location to access the Trailblazer Community Release Notes Trailhead Trust Page and etc
Helpful resources FAQ Webinar and associated deck
Contact Support within the Help Portal (Aug 7)
Go Live August 7 2021
Here comes the New Experience for B2C customers
NEW DATE
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Support Migration to Salesforce Help
Who B2C Commerce Customers
What Support is migrating from Commerce Cloud Support Portal to Salesforce Support
Where To Salesforce Help (helpsalesforcecom)
When AUGUST 7 2021 UPDATED
Why This new Support experience offers streamlined navigation as you manage your support needs across clouds It gives you more personalization expanded support channels and enhanced security to create a seamless support experience
Action Required
1 Update your bookmarks to use the Salesforce Help portal to submit a case (helpsalesforcecom)
2 Create or update your Trailblazerme logina If you already use Salesforce Help for product support or Trailhead you already have a Trailblazerme
profile Just verify that the email address you associated with Account Manager is connected to your Trailblazerme profile Check this setting at httpstrailblazermesettings
b If you access support on the current Commerce Cloud Support Portal (httpssupport-demandwareforcecomcustomerlogin) but donrsquot have a Trailblazer profile create a Trailblazerme account by using the email address associated with Account Manager Details are included in the email communication sent on June 24th Your SM can resend if needed
c If you arenrsquot in Account Manager but want to access Commerce Cloud Support contact your Account Manager Administrator to make sure to be added as a user
If you need instructions for Trailblazerme please ask you SM resend the email communication sent on 6242021
Action
Required
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
Webinar B2C Commerce Support Portal MigrationLive webinar on July 1st | Recording available below
Overview
Come join the Commerce Cloud Product Operations and Commerce Cloud B2C Commerce Support team
as they introduce the Salesforce Help system that will be the new location for Commerce Cloud B2C
customers and partners to create edit and manage their B2C Commerce support cases They will walk
through the what and why of this migration and what customers and partners will need to know to
successfully use this new system
Agenda
What is the Commerce Cloud Support Portal Migration to Salesforce Help
Why are we doing the migration
What is the timeline
Customer Experience
Current amp Future Experience
Partner Experience
If I have questions where do I go
Additional Resources
Webinar Recording Now Available
Video
Deck
Please review the recording and slide deck to learn more about this migration
