Date post: | 14-Jan-2017 |
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Sales |
Upload: | salesforce |
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May 2016
Sa les fo rce Communi t ies
Salesforce Communities
SALESFORCE COMMUNITIES OVERVIEW
Online platform that facilities the collaboration and connect customers, partners or employees
Customer Communities enable customer self-service, extend business processes, and build deeper customer relationships
Partner Communities increase sales through resellers, distributors, agencies, and brokers
Employee Communities drive employee productivity and engagement across your organization
Salesforce Communities
SALESFORCE COMMUNITIES FEATURES
Take the advantage of all the benefits of salesforce platform
Allow members creation and collaboration on cases, opportunities or campaigns
Accessibility and responsive design for desktop and mobile devices
Branding the community and drive more sales by connecting customers, partners, employees
Manage social feedback, content, engagement, and workflow all in one place
Using same security model than the rest of salesforce modules (sales, service…)
Salesforce Communities
Community builder for easily community creation (drag and drop) and contribution for different languages
Jaguar – The Art of Performance
THE CHALLENGE
The main objective is to create a community site to manage events and engage customers and prospects
Salesforce Communities
BRANDING Positioning the company in
the market and engage current and potential
customers
CUSTOMER BASE Expansion of Customer Base with high-quality knowledge management
CUSTOMER SATISFACTION Increase customer satisfaction via social networks. and word of mouth
INCREASE SALES Marketing efforts for faster and increased sale conversions
Event subscription allow to customers and
dealers to add new customers into the system to
give them the ability to subscribe to events
BUSINESS PROCESS
Covering all the stages for the business process
Salesforce Communities
Customer and lead catchment
catching prospects and customers
Pre event management manage the event
subscription and profile. Check driving tips, FAQs…
Event management get results, rankings, race
videos in the profile
Post event management marketing could have more information for the cross & up selling process to send
special offers
ARCHITECTURE
Integration as a key factor
Events Mailing
Login
Customers
Content
Reports
Qualification
Public data
Integration
Campaings
Leads Contacts
MultimediaContent
Customer Community
Cone tracking
Race Videos
Salesforce Communities
WALKTHROUGH Salesforce Communities
Demonstration of the community site
Go to Site
the key is always you!
THANKS
Consulting, IT & Outsourcing Professional Services