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DELIVER INNOVATION. NOW.
George Hu, COO Parker Harris, Co-Founder
Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Your Customer
Your Customer
456 Million Tablets at Work
782 Million Smartphones at Work
Sources: “Gartner Forecast Media Tablets by OS WW 2010 to 2016,” “Gartner Forecast Mobile Devices, Worldwide 2009 to 2016,” “Forrester Info Workers Using Mobile And Personal Devices For Work
Current global IT debt is estimated to stand at $500 billion, with the potential to rise to $1 trillion by 2015
“ ”
$1 Trillion IT Debt Gap*
IT P
roje
cts
Time
Business Needs
IT Delivery Text
Source: Gartner “DevOps Step One: Assessing Your IT Infrastructure and Operations Technical Debt,” 6.22.12
Lotus Notes
Speed
Touch
Trust
Employee Apps
Force.com
Consumer Apps
Heroku
Websites
Site.com
Databases
Database.com
ISV Services
AppExchange
Touch Collaboration
Chatter
Identity Communities
Leading cloud platform for social and mobile enterprise apps
Report Builder Collaboration Mobile Form
Builder Process Builder Multicurrency
Control & Compliance Programmable
Chatter
Social Apps
Instant Deployment
Instant Scalability
Multi- Language
Open Architecture
Mobile
Leading cloud platform for social and mobile consumer apps
Deliver websites and digital marketing at the speed of social
HTML & CSS
Import Tools
Drag and Drop Studio
Integrated Hosting
Automatic Caching
Social Widgets
Collaboration
Chatter
Strong Performers Leaders
Strategy Weak Strong Strategy Weak Strong
Business Experts Strong
Performers Leaders
Weak
Current Offering
Strong
Risky Bets Contenders Strong
Performers Leaders
Developers ISVs
Weak
Current Offering
Strong Risky Bets Contenders
Weak
Current Offering
Strong Risky Bets Contenders
Strategy Weak Strong
800,000 developers
60 Billion Transactions / Quarter
26 Billion API calls / Quarter
9 Billion API calls
2.5 Million Apps
Consolidated 1700 apps into 15 apps Built 26 additional apps in 6 months
Employee Apps
Force.com
Healthy Workplace App 2 Weeks
Employee Apps
Force.com
Social Shopping 6 Weeks
Consumer Apps
Heroku
Websites
Site.com
Franchise Websites 2 Weeks
Genentech Delivers Innovation. Now. Founder of biotechnology industry 11,000 employees 40 apps on the Salesforce Platform
Cindy Elkins VP, IT for Americas
@genentech
Parker Harris Co-founder
@parkerharris
Speed Touch Trust
Deliver Innovation. Now.
Speed Touch Trust
Deliver Innovation. Now.
Fastest Path from Idea to App
Infrastructure Services
Network Storage
Operating System Database
App Server Web Server Data Center
Disaster Recovery
Operations Services
Authentication Availability Monitoring
Patch Management Upgrades Backup NOC
Troubleshooting
Your Innovative
App Application Services
Security/Sharing Integration
Customization Web Services
Multi-Language Workflow
Built-in Services Touch
Services
Native iOS SDK Native Android SDK
HTML5 Xcode wizards
PIN code support Custom APEX
REST Geo-location Mobile
APIs
Social Services
Feeds Profiles
Status updates Groups
File sharing Approvals Messenger Presence
Platform Services
Globalization APIs
Security Analytics Search Identity
We’re Listening
Force.com Canvas
Visualforce Charting
ISV Push Major Upgrade
Connected Applications
Environment Hub
Geolocation Custom fields
Organization-wide Permission Sets
User Sharing (Pilot)
Chatter Connect in Apex (Pilot)
Site Networking (Pilot)
Multilingual Sites (Pilot)
Page Breadcrumbs
Features in Winter ’13
Heroku Enterprise for Java
Enhanced Dashboard
Heroku Buildpacks
Native CLIs
Postgres
Now Bring Java and .NET Apps Easily into Force.com
Create a seamless user experience Break down siloed applications Leverage your existing developers and apps Easily make your existing apps social
Force.com Canvas Embed Any App
Salesforce Chatter Communities Creates Social Front Office
Collaborate with customers, partners, and employees Customize with open APIs Integrate with business processes
Chatter Communities
Announcing: Heroku Enterprise Java
Full stack Java Heroku runtime Continuous delivery Native Java tools Enterprise Support
Available Now. $1,000/month/app heroku.com/enterprise
Demonstration
Speed Touch Trust
Deliver Innovation. Now.
Write Once. Deploy Anywhere. On Any Device.
Salesforce Touch Platform
Deliver custom apps for any device
Native, HTML5, Hybrid
Every developer a mobile developer
Trust and Security
Comprehensive Mobile App Development Platform
Native Geo-location
Fields
Instant Mobile and Social
APIs
Enterprise Mobile
Container
Salesforce Touch Platform
Mobile Policy Management
Native SDK for iOS and Android
Build Any Kind of Mobile App
Fully Native Apps Hybrid Apps HTML5 Apps
Salesforce Touch Platform
Demonstration
Speed Touch Trust
Deliver Innovation. Now.
Facebook Has Become the Social Identity for Consumers
Millions of Apps
Enterprises Also Need a Trusted Social Identity
Make every app social
Eliminate siloed apps
Make Every App Trusted
What if there were a single identity for all your enterprise apps?
With the trust of the Salesforce Platform?
What if there were a Facebook Identity for the Enterprise?
Introducing: Salesforce Identity
Simple: Single Sign-On for cloud and mobile apps, with pre-integrated identity to other clouds
Trusted: Centralized access management and provisioning
Social: Easily connect social networks
Standards-based: Supports SAML 1.1 and 2.0, OAuth, OpenID Connect, and SCIM
Chuck Mortimore Sr. Director, Salesforce Platform
@cmort
Trusted Marketplace: AppExchange
World’s Leading Enterprise App Marketplace
1,700+ Apps・ 1.4m+ Installs・18k+ Reviews
Build Apps, Not Invoicing Processes, with AppExchange Checkout
A New Channel for Lightweight Apps Turn-Key Billing Trial Management
AppExchange Checkout
Salesforce Architecture
Social Front-End
Cloud, Social, Mobile
Heroku Force.com
Marketing
Site.com
AppExchange Service
Data.com
Work.com Sales
Chatter
Database.com
AppExchange Apps
ERP
Any System
Finance
Back-end Systems
Any Social Network
Salesforce Platform
Thank You