CRM PracticeSalesforce

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CRM PRACTICE - SALESFORCESALESFORCE FACTS

REVENUE $6.67B

(RECENT 12 MONTHS)

WORLD’S #1 CRM

NO SOFTWARE REQUIRED

CLOUDBASED

PLATFORM

OVER 150,000

CUSTOMERS

ACCESS ON PC, LAPTOPS,

MOBILE DEVICES

#1 LARGEST TECHNOLOGY EMPLOYER

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CRM PRACTICE - SALESFORCELIGHTNING EXPERIENCE

NEW USER INTERFACEdesigned from scratch to meet nowadays standards

ACCESSIBLE ON ALL DEVICESPCs, laptops, tablets, smartphones, smartwatches

MODERNelegant, customizable, user-friendly

EFFICIENTimproves data entering, processing and displaying

SMARTeasier to build thanks to reusable components

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CRM PRACTICE - SALESFORCESALESFORCE CLOUDS

APPSfastest way to build apps

INTERNET OF THINGSconnect any device, sensor, product

SALESincreases productivity of sales teams

SERVICEenhances customer services

MARKETINGmanage efficiently your marketing

COMMUNITYonline collaboration platform for users

ANALYTICSget fast answers from data being analyzed

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CRM PRACTICE - SALESFORCESALES CLOUD

OPPORTUNITY MANAGEMENTdetails on deals: stage, products, competition, quotes

LEAD MANAGEMENTtrack leads whole lifecycle

MOBILEfull mobility: log calls, respond to leads, work on

opportunities, check reports on dashboards

REPORTS & DASHBOARDSreal-time picture of all business data, create detailed

reports to dig deeper into data

CONTACT MANAGEMENTclients data, history of activities, key contacts, client

communication, internal account communication

MARKETING AUTOMATIONcreate, deploy and manage online campaigns, help sales

and marketing teams collaborate

EMAIL INTEGRATIONuse existing email applications, e.g. Microsoft Outlook,

sync contacts, events, tasks

+43% LEAD

CONVERSION

+44% SALES

PRODUCTIVITY

+37% REVENUE

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CRM PRACTICE - SALESFORCESERVICE CLOUD

LIVE AGENThelp clients communicate with service agents

COMMUNITIESself-service portals, discussion forums,

engage customers in communities activity

OMNI ROUTINGroute work, assign tasks to the most appropriate and

available employee,

MOBILEreal-time picture of all service data, proces tickets and

tasks from any place at any time

SERVICE CONSOLEall needed information in one place, manage cases,

track client history, view reports & dashboards

KNOWLEDGEeasy access to articles, FAQs, community knowledge

FIELD SERVICEdispatch field agents to jobs, monitor their performance

+48% FASTER CASE RESOLUTION

+47% AGENT

PRODUCTIVITY

+45% CUSTOMER

SATISFACTION

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CRM PRACTICE - SALESFORCEMARKETING CLOUD

MOBILE MESSAGINGcross-channel: SMS, MMS, push notification

reach customers regardless of location

SOCIAL EXPERIENCESconnect social to marketing, sales and service

listen, engage, pubish and analyze dataautomate social workflow

get clients opinion on brand, competitors, products

CROSS-CHANNELcreate customer journeys across email, mobile, social, ads

PERSONALIZED EMAIL MARKETINGbuild and manage email campaigns

use CRM data for personalizationautomate the marketing campaign process

ADS MANAGEMENT manage and optimize ads campaigns

use CRM data for targetingfind new prospects

PREDICTIVE RECOMMENDATIONStrack visitor behaviour and preferences in real-time

create dynamic web pages and content for each visitor+43%

MARKETING ROI

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CRM PRACTICE - SALESFORCECOMMUNITY CLOUD

PERSONALIZATIONautomatically suggest connections to experts, groups and

content based on individual interests and behaviour

CUSTOMIZATIONcustomize to reflect your brand

create interactive, easy-to-use environments

MOBILEcollaborate anywhere and anytime via app or web

BUSINESS INTEGRATIONpartners update opportunities or qualify leads

clients provide product feedbackemployees create and escalate service tickets

SALESFORCE FILESsecure, social, mobile file access

sync files across all devices

ACTIONSexecute actions directly in the feed

convert leads, approve reports, create casescreate custom actions, connect with 3rd part apps

+45% CUSTOMER RETENTION

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CRM PRACTICE - SALESFORCEANALYTICS CLOUD

CONNECTED DATAconnect to Sales Cloud, Service Cloud data

import data from any external API or static files

TAKE ACTIONSimmediately act on your data: assign a sales task, close a

service case, collaborate with contacts

MOBILEdesigned for mobile use on every device

first enterprise app for Apple Watchcollaborate on-the-go

DASHBOARDSembed dashboards across the platform: Sales Cloud,

Service Cloud, Community Cloud

IMMEDIATE RESULTSget data analyzed immediately

fast even when analyzing large sets of data

CONTEXTUAL ANSWERSinstantly find relevant answers

dig down the analyzed data to spot trends

WAVE APPSready-to-use industry-specific apps for: Sales, Service, IT

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CRM PRACTICE - SALESFORCEANALYTICS CLOUD DEMO

DIG DEEP INTO THE DATA

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CRM PRACTICE - SALESFORCEANALYTICS CLOUD DEMO

VIEW CRUCIAL DATA ON DASHBOARDS

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CRM PRACTICE - SALESFORCEAPP CLOUD

MOBILE APPScreate completely customized mobile apps

FINANCE APPSconnect finance department to Salesforce dataautomate forecasting, track and share analysis

CUSTOMER APPSbuild engaging apps tranforming customer experience

keep employees connected to customers

CONNECTextend and connect with external APIs

connect any product, device, wearablesintegrate data from systems: SAP, Oracle, Microsoft

access Salesforce data via REST, SOAP API

+52% FASTER

INTEGRATION

+55% FASTER

DEPLOYMENT

+48% IT COSTS SAVINGS

IT APPSautomate common processes: project management,

quality control, software license management

MARKETING APPSmanage complex marketing programs: conferences,

events, advertising campaigns

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CRM PRACTICE - SALESFORCEINTERNET OF THINGS

ENGAGE CUSTOMERSuse data to take smarter, more personalized actions

SALESFORCE THUNDERthe world’s most scalable event processing engine

designed to digest large data sets in real timetake proactive actions from any device

REPORTS & DASHBOARDSreal-time picture of all business data, create detailed

reports to dig deeper into data

INTERNET OF CUSTOMERSturn data generated by customers, partners, devices,

sensors, websites, Salesforce interactions into actions

INTUITIVE FILTERINGallow users to pick out significant events from a stream of

data and trigger actions in real time

CONNECT TO CLOUDSconnect all data: Sales Cloud, Service Cloud, Marketing

Cloud, App Cloud

Internet of Things

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CRM PRACTICE - SALESFORCEGLOBAL CRM MARKET

19.7%

10.2%

7.8%

4.3%3.6%

Others54.4%

SHARES in 2014

TOTAL REVENUE: $26.2B (source: Gartner) source: Gartner - 2015

26.9%

21.1%

Others13.0%

20.0%

0.6%

GROWTH in 2014-15

TOTAL GROWTH: 12.3% (source: Gartner)

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CERTIFICATIONS

CRM PRACTICE - SALESFORCE

20 SALESFORCE DEVELOPERS

RESPONSIBILITIES APPLICATION LIFE-CYCLE: implementation, maintenance, support

INTEGRATION with external and internal systems

DATA migration between instances

DEPLOYMENTS execution and support

SALESFORCE TEAM 20 Salesforce Developers

4+ years of experience

Full range of seniority: Junior, Regular, Professional, Senior

Salesforce Certificates: Platform Developer I

OUR CURRENT TEAM

in progress

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CRM PRACTICE - SALESFORCEOUR CURRENT PROJECTS

10 CURRENT PROJECTS

GLOBAL

SCRUM, AGILE

VALIDATED

CRMs – global and regional

Processes & data management systems

External systems

Reports generation

Research & Development

EXPERIENCE

TEAM SIZE PER PROJECT

1 - 6+ DEVELOPERS

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Team Leasing

On-site (client office) or Off-site (Sii premises)

Specialists outsourcing

Staff Augmentation Services

CRM PRACTICE - SALESFORCECOOPERATION MODELS

Ich stehe Ihnen gerne zur Verfügung!

- Piotr Bizukojć -Business Development Manager

KONTAKT

Sii Polen Sp. z o.o.Ul. Głogowska 31/30Poznań, Polen

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PIOTR BIZUKOJĆ

pbizukojc@pl.sii.eu

+48 539 907 066