Salesforce.com – how to stay up-to-date with Salesforce.com plus some product updates and quick tricks

Maria Pergolino

Agenda

Usability TestingSalesforce.com Administrator CertificationPremier TrainingService CloudHow to keep up to date with Salesforce

Usability Testing

What is it and how can I participate?

Usability Testing

Benefits:

– Influence product enhancements

– Gift Cards (normally Amazon)

– Sessions are typically 60 minutes

– Conducted via web conferencing software

To participate email: tester@salesforce.com

Information or requests are often posted in the

Salesforce.com User Experience Blog

Salesforce.com Administrator Certification

What is it and why should I do it?

Certification is becoming a job requirement

How to Prepare for the Exams

Administrator Certification

60 randomized questions - 90 minutes to complete

Based on information from Admin 201 Class

Consider taking the Administration courses

http://www.salesforce.com/services-training/training_certification/

Leverage the study guides and practice questions

http://www.salesforce.com/services-training/training_certification/certification/

Tip: Call training and ask for discounts on classes!

Test Basics

The questions (items) are all multiple-choice or multiple-select.

There are no essay questions or simulations.

– The multiple-select items will tell you how many items to select

Topics are “weighted” – this means that some topics have

more questions and therefore count more toward the final

score

The exam is comprehensive – some of the topics covered may

not be used in your org, but they are all listed in the study

guide

– Topics that have the heaviest “weight” are the most commonly used

features/capabilities

Test-Taking Tips

Read each question thoroughly.

– They are not designed to be tricky.

Pay special attention to words like NOT in the question to make sure you understand what is being asked.

You can mark items for review and go back to answer them later. Skip questions that you’re struggling with or go back to review your work if you finish with time to spare.

Topics and Weightings

salesforce.com Overview 3%

Identity Confirmation (setting login restrictions) 2%

Navigation - UI Settings 3%

Organization Administration 5%

Customization 17%

Security and Access 13%

Workflow 5%

Workflow Approval Processing 3%

Data Validation 3%

Data Utilities 5%

Analytics 13%

Marketing Administration 5%

Service and Support Administration 5%

Salesforce Console 2%

Custom Objects, Applications and Tabs 7%

The AppExchange 2%

Activity 2%

Advanced Configuration options 5%

Just these topics=

Premier Training

Premier Training

Announced March 19

Additional Cost – based on licences

Service Cloud

An Introduction

Service Cloud

Service and support feature

Quick Demo on Site- 7 mins

Additional Cost

Keeping up to date with Salesforce

The easy way!

Social Media

Twitter Salesforce Users:

– http://wefollow.com/tag/salesforce

– http://www.twittgroup.com/group/salesforce

– http://www.twibes.com/group/ServiceCloud

– http://www.twittgroup.com/group/salesforce.com

– Or use http://search.twitter.com

LinkedIn

– 102 Groups, some with over 8000 users

Facebook

– 70 Groups

Top Blogs

Official Salesforce Blog

– Force.com Blogs

– Industry Blogs

– Topic Blogs

Salesforce Watch

Arrowpointe

ZDNet’s

Many More!

How do I watch all those blogs and tweets?

An RSS reader like Google Reader