November 2009 edition - The monthly Salisbury Business Journal offers vital information on commercial enterprises on the Lower Shore. The Journal is directly mailed to every major business in Wicomico County as well as every Salisbury Area Chamber of Commerce member in the following Maryland towns: Berlin, Ocean Pines, Crisfield, Pocomoke, Delmar, Princess Anne, Fruitland and Salisbury.
SALISBURY AREA CHAMBER OF COMMERCE PATRONS Health Care While the debate over health care reform continues, area medical professionals keep their focus on providing quality services. Pages 17 - 25 SPOTLIGHT This month’s Chamber Spotlight looks at H&R Block, a company that provides much more than tax services. Page 8 GET CONNECTED Take a look at some of the busi- nesses that helped to make the 2009 Salisbury Area Chamber of Com- merce “Get Connected” Business Expo a big success. Page 12 FLU THREAT What can be done to help slow down the spread of the flu. Maybe some of the answers can be found through your keyboard. Page 22 Salisbury University President Ja- net Dudley-Eshbach, members of the Perdue family and other dignitaries recently broke ground on the campus’ new home for the Franklin P. Perdue School of Business. At 112,800 square feet, the three- story, $56 million project will provide another bold landmark for campus visi- tors and travelers along Route 13. With state-of-the-art study spaces, resources and services for the next generation of business leaders, the building, its loca- tion and facilities will also strengthen the school’s business and community outreach efforts. It is scheduled to open in fall 2011. “For years, my Dad dreamed that Salisbury University, which he attend- ed, would someday have an acclaimed, outstanding business school,” said Jim Perdue, chairman of Perdue Incorporat- ed. “He started that dream by endowing the school in 1986. Now, housing the Perdue School of Business in a state-of- the-art facility is a major step forward in fully realizing his vision.” Frank Perdue’s multi-million dollar gift made the Perdue School of Busi- ness the University’s first endowed school. It lived in the north wing of Holloway Hall until outgrowing that location and the school then temporar- ily moved to Caruthers Hall. In 2006 the Arthur W. Perdue Foundation announced an $8 million gift for the construction of a new home for the business school - the largest private do- nation for a capital project in University history. Representatives from the Perdue School, Perdue family, University ad- ministration and SU Foundation, Inc. have tirelessly worked on the building’s planning and design since then. Funding for the project will come from public and private sources, and the University is currently engaged in a major cam- paign on its behalf. About the building Located between Henson Science Hall and Route 13, the new Perdue School building will architecturally complement the Teacher Education and Technology Center, recently cited among the 10 best-designed university buildings in the country for 2009 by College Planning & Management Mag- azine. Architects for the Perdue project are Richter Cornbrooks Gribble, Inc. of Baltimore, and Perkins & Will of Char- lotte, N.C. Contractor is Holder Construction of Atlanta, Ga. Like the TETC, many of the building’s architectural elements are inspired by Holloway Hall, a clas- sic academic Georgian complex and an historic site. Of particular interest to local en- trepreneurs, businesses and service organizations will be a new Business Outreach Services Suite (BOSS). It will become headquarters for Perdue School community outreach efforts, including the Business, Economic and Communi- ty Outreach Network (BEACON). The Maryland Small Business Development Center (SBDC) also will use the facili- ties for programs. Included are incuba- tor offices, training and collaboration rooms, and other services. BOSS will be located near the new Perdue Museum. This unique feature will have a treasure trove of business records, marketing and advertising materials, videos and memorabilia in- cluding photographs, posters and even Continued to page 37 Vol. 13 No. 4 Dedicated to the Principles of Free Enterprise November 2009 PRSRT STD US POSTAGE PAID MAIL MOVERS Business Journal PO Box 510 Salisbury, MD 21803-0510 Salisbury University breaks ground for Franklin P. Perdue School of Business The Regional Chamber Newsletter www.salisburyarea.com This architectural rendering shows the west facade of Salisbury University’s new Franklin P. Perdue School of Business 112,800-square-foot building, featuring the main entrance from campus.
Transcript
SaliSbury area Chamber of CommerCe PatronS
Health CareWhile the debate over health
care reform continues, area medical professionals keep their focus on providing quality services.
Pages 17 - 25
spotlightThis month’s Chamber Spotlight
looks at H&R Block, a company that provides much more than tax services.
Page 8
get connectedTake a look at some of the busi-
nesses that helped to make the 2009 Salisbury Area Chamber of Com-merce “Get Connected” Business Expo a big success.
Page 12
flu threatWhat can be done to help slow
down the spread of the flu. Maybe some of the answers can be found through your keyboard.
Page 22
Salisbury University President Ja-net Dudley-Eshbach, members of the Perdue family and other dignitaries recently broke ground on the campus’ new home for the Franklin P. Perdue School of Business.
At 112,800 square feet, the three-story, $56 million project will provide another bold landmark for campus visi-tors and travelers along Route 13. With state-of-the-art study spaces, resources and services for the next generation of business leaders, the building, its loca-tion and facilities will also strengthen the school’s business and community outreach efforts. It is scheduled to open in fall 2011.
“For years, my Dad dreamed that Salisbury University, which he attend-ed, would someday have an acclaimed, outstanding business school,” said Jim Perdue, chairman of Perdue Incorporat-ed. “He started that dream by endowing the school in 1986. Now, housing the Perdue School of Business in a state-of-the-art facility is a major step forward in fully realizing his vision.”
Frank Perdue’s multi-million dollar gift made the Perdue School of Busi-ness the University’s first endowed school. It lived in the north wing of Holloway Hall until outgrowing that location and the school then temporar-ily moved to Caruthers Hall. In 2006 the Arthur W. Perdue Foundation announced an $8 million gift for the construction of a new home for the business school - the largest private do-nation for a capital project in University history.
Representatives from the Perdue School, Perdue family, University ad-ministration and SU Foundation, Inc. have tirelessly worked on the building’s planning and design since then. Funding for the project will come from public
and private sources, and the University is currently engaged in a major cam-paign on its behalf.
About the buildingLocated between Henson Science
Hall and Route 13, the new Perdue School building will architecturally complement the Teacher Education and Technology Center, recently cited among the 10 best-designed university buildings in the country for 2009 by College Planning & Management Mag-azine. Architects for the Perdue project are Richter Cornbrooks Gribble, Inc. of Baltimore, and Perkins & Will of Char-lotte, N.C.
Contractor is Holder Construction of Atlanta, Ga. Like the TETC, many of the building’s architectural elements are inspired by Holloway Hall, a clas-sic academic Georgian complex and an
historic site. Of particular interest to local en-
trepreneurs, businesses and service organizations will be a new Business Outreach Services Suite (BOSS). It will become headquarters for Perdue School community outreach efforts, including the Business, Economic and Communi-ty Outreach Network (BEACON). The Maryland Small Business Development Center (SBDC) also will use the facili-ties for programs. Included are incuba-tor offices, training and collaboration rooms, and other services.
BOSS will be located near the new Perdue Museum. This unique feature will have a treasure trove of business records, marketing and advertising materials, videos and memorabilia in-cluding photographs, posters and even
continued to page 37
Vol. 13 No. 4 Dedicated to the Principles of Free Enterprise November 2009
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Salisbury university breaks ground for franklin P. Perdue School of business
The Regional Chamber Newsletter
www.salisburyarea.com
this architectural rendering shows the west facade of salisbury university’s new franklin p. perdue school of Business 112,800-square-foot building, featuring the main entrance from campus.
SaliSbury area Chamber of CommerCe PatronS
Health CareWhile the debate over health
care reform continues, area medical professionals keep their focus on providing quality services.
Pages 17 - 25
spotlightThis month’s Chamber Spotlight
looks at H&R Block, a company that provides much more than tax services.
Page 8
get connectedTake a look at some of the busi-
nesses that helped to make the 2009 Salisbury Area Chamber of Com-merce “Get Connected” Business Expo a big success.
Page 12
flu threatWhat can be done to help slow
down the spread of the flu. Maybe some of the answers can be found through your keyboard.
Page 22
Salisbury University President Ja-net Dudley-Eshbach, members of the Perdue family and other dignitaries recently broke ground on the campus’ new home for the Franklin P. Perdue School of Business.
At 112,800 square feet, the three-story, $56 million project will provide another bold landmark for campus visi-tors and travelers along Route 13. With state-of-the-art study spaces, resources and services for the next generation of business leaders, the building, its loca-tion and facilities will also strengthen the school’s business and community outreach efforts. It is scheduled to open in fall 2011.
“For years, my Dad dreamed that Salisbury University, which he attend-ed, would someday have an acclaimed, outstanding business school,” said Jim Perdue, chairman of Perdue Incorporat-ed. “He started that dream by endowing the school in 1986. Now, housing the Perdue School of Business in a state-of-the-art facility is a major step forward in fully realizing his vision.”
Frank Perdue’s multi-million dollar gift made the Perdue School of Busi-ness the University’s first endowed school. It lived in the north wing of Holloway Hall until outgrowing that location and the school then temporar-ily moved to Caruthers Hall. In 2006 the Arthur W. Perdue Foundation announced an $8 million gift for the construction of a new home for the business school - the largest private do-nation for a capital project in University history.
Representatives from the Perdue School, Perdue family, University ad-ministration and SU Foundation, Inc. have tirelessly worked on the building’s planning and design since then. Funding for the project will come from public
and private sources, and the University is currently engaged in a major cam-paign on its behalf.
About the buildingLocated between Henson Science
Hall and Route 13, the new Perdue School building will architecturally complement the Teacher Education and Technology Center, recently cited among the 10 best-designed university buildings in the country for 2009 by College Planning & Management Mag-azine. Architects for the Perdue project are Richter Cornbrooks Gribble, Inc. of Baltimore, and Perkins & Will of Char-lotte, N.C.
Contractor is Holder Construction of Atlanta, Ga. Like the TETC, many of the building’s architectural elements are inspired by Holloway Hall, a clas-sic academic Georgian complex and an
historic site. Of particular interest to local en-
trepreneurs, businesses and service organizations will be a new Business Outreach Services Suite (BOSS). It will become headquarters for Perdue School community outreach efforts, including the Business, Economic and Communi-ty Outreach Network (BEACON). The Maryland Small Business Development Center (SBDC) also will use the facili-ties for programs. Included are incuba-tor offices, training and collaboration rooms, and other services.
BOSS will be located near the new Perdue Museum. This unique feature will have a treasure trove of business records, marketing and advertising materials, videos and memorabilia in-cluding photographs, posters and even
continued to page 37
Vol. 13 No. 4 Dedicated to the Principles of Free Enterprise November 2009
prsr
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ePA
IDM
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Mo
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Busi
ness
Jou
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10sa
lisbu
ry, M
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1803
-051
0
Salisbury university breaks ground for franklin P. Perdue School of business
The Regional Chamber Newsletter
www.salisburyarea.com
this architectural rendering shows the west facade of salisbury university’s new franklin p. perdue school of Business 112,800-square-foot building, featuring the main entrance from campus.
Sperry Van Ness–Miller Commercial Real Estate(410) 543-2440206 East Main Street • Salisbury, MD 21801www.SVNmiller.com
• 4,807 Sq. Ft. of Medical/Office Space• 3 Offices with Windows• 7 Exam Rooms w/Sink & Cabinets• 3 Nurses Stations & 4 Restrooms
Contact: Brent Miller, CCIM or Rick Tilghman, CCIMhttp://Lease.SVN.com/WesleyDriveMLS # 427617
SALISBURY, MD│FOR LEASE
$12.00/Sq. Ft.
1415 WESLEY DR.
• 1,250 Sq. Ft. Office Space • 2 Offices• Open Work Area & Kitchenette• Private Bath with Shower
Contact: Brent Miller, CCIM or Rick Tilghman, CCIMhttp://Lease.SVN.com/2120WindsorDriveMLS # 438162
SALISBURY, MD│FOR LEASE2120 WINDSOR DR.
$930/Mo. NNN• 8,000 Sq. Ft. Retail Building on 2.73 Acres • Room to Expand Existing Building Size• Flexible floorplan• Highly Visible on US Route 13 Northbound
Henry Hanna, CCIM, SIORhttp://Sale.svn.com/OlsensWestoverMLS #427361
WESTOVER, MD│FOR SALEOLSEN’S ANTIQUES BLDG.
$699,000• FAA Approval, Hanger Bldg. w/6T Hangers• 2 Grass Runways 3150' and 2300'• Includes all Shop Equipment & Mowers
Henry Hanna, CCIM, SIORhttp://Sale.svn.com/BennettAirportMLS #427047
SALISBURY, MD│FOR SALEBENNETT AIRPORT
• Manufacturing/Warehouse• Pre-Engineered Steel with Split Face Block Office; Clearspan w/20’ Ceilings• Paved Parking and Truck Area• Multiple Drive-Thru DoorsContact: John McClellan, CCIMhttp://sale.svn.com/102ParkMLS #551363
SEAFORD, DE│FOR SALE
$1,275,000
102 PARK AVE.
• 2 Warehouse Units Available• Drive-In Doors and Truck Dock• Zoned Town of Delmar Light Industrial• Located in the G&M Sales Complex
Contact: John McClellan, CCIMhttp://lease.svn.com/8999OceanHighwayMLS #437628, 438370
8999 OCEAN HWY.
$5.50/Sq. Ft.• 5,000 Sq. Ft. Office/Warehouse • Warehouse Features 2 Roll-Up Doors & Parts Room• 2 Private Offices and Conference Room• Last Unit in ComplexContact: John McClellan, CCIMhttp://lease.svn.com/2040ShipleyMLS #437339
SALISBURY, MD│FOR LEASE2020 SHIPLEY DR.
$7.50/Sq. Ft.• 10,000 Office/Warehouse Flex Building • Full General Commercial Zoning• Fenced Yard Area • For Lease @ $ 5.50/Sq. Ft. • Convenient Location Just Off RT 13Contact: Chris Peek, CCIMhttp://Sale.svn.com/635_HomerMLS # 427375
SALISBURY, MD│FOR SALE
$475,000
SALISBURY, MD│FOR LEASE
• 1,283 Sq. Ft. Professional Office Space• 3 Offices, Reception Area, Large Open Area & File Room• Kitchenette, Restroom and Lots of Storage• End Unit Located in Winter Place Bus. ParkContact: Brent Miller, CCIM or Rick Tilghman, CCIMhttp://Lease.SVN.com/WinterPlaceParkMLS #439632
SALISBURY, MD│FOR LEASE
$12.00/Sq. Ft.
31400 WINTERPLACE PKWY.
• 1,600 Sq. Ft. Medical Office Space in Class A Medical Facility• On Atlantic General Hospital’s Campus• 3 Exam Rms., Break & Chart Rm., 2 Nurse Stations, Office, Reception & Waiting AreasContact: Brent Miller, CCIM or Rick Tilghman, CCIMhttp://Lease.SVN.com/JamesBarrettMedical MLS#441004
10231 OLD OCEAN CITY RD.
$18.50/Sq. Ft.• 13,000 Sq. Ft.• 24 Ft. High Ceilings; 14x10 Ft. Door• Sprinklered• Separate ADA bathrooms• Great Flex Space!Contact: Chris Peek, CCIMhttp://Sale.SVN.com/CrownSportscCenter13000MLS #436513
Sperry Van Ness- Miller Commercial Real Estate’s Advisors were involved in 35 of the 46 settled
transactions below.
LISTING VOLUME SALES VOLUME
Resource: Delmarva Properties Onlinewww.dpol.com
Wicomico County, MD Commercial Real Estate
TransactionsJanuary 1 - August 15, 2009
Sperry Van Ness-Miller Commercial Real Estate’s Advisors were involved in
35 of the 46 settled transactions listed.
Business Journal • November 2009 PAGE 3
It has been a busy late summer and early fall on the Lower Eastern Shore.
This summer, Wicomico County hosted two week-long regional softball tourna-ments which resulted in over 5,000 hotel room rentals.
Bike Week in Septem-ber brought over 10,000 motorcycle operators to our area. The expansion of the event over the last few years to include Seaford and Salisbury is a boost for Wicomico County and Sussex County restaurants and shops.
The Seagull Century continues to be one of the best bicycle events on the East Coast. It drew over 8,000 riders for the weekend, filling the area hotels, roads and restaurants. This year Salis-bury University changed its policy and did not turn away anyone interested in
riding in the Seagull Century. These extra riders required some additional support efforts, but the return on this investment is great for Salisbury Uni-versity to replace a little of the state budget cuts with event income.
The 6,000 Cruisers in Ocean City also helped our tourist dependent indus-tries extend their prime season and add more dollars to the bottom line.
These activities are obvious ex-amples of major economic boosts as we move out of the recession. You see the
groups of motorcycles out on the road, in front of shops and at the gas pump. You know it is Bike Week and that sale is likely from someone from out of the area. With bicycle racks on every other car, you know Salisbury University is putting money into the local economy.
But these invasions of “money-spending, short-term-come-heres” hap-pen regularly with less visible groups. When parents come to see their sons and daughters who attend Salisbury University or the University of Mary-land Eastern Shore, they are hard to pick out of the crowd. But they are here spending money regularly.
The fact that so many people want to participate in these activities is a tribute to our area as a destination and the people who are planning and ex-ecuting these tourism events.
Bringing as many people as possible to our region who still have disposable income is helping our businesses sur-vive the economic downturn and saving your neighbor’s job. The economic im-pact of the events staged in Wicomico County during the 2008-2009 fiscal year are estimated at over $27 million.
In December the new, expanded bas-ketball tournament will bring at least 30 high school basketball teams to play in our Civic Center.
As this event grows, it could bring the kind of ESPN coverage that the Fernando Guerrero fights do.
Local businesses can get involved by sponsoring these kinds of events and sharing the benefits. Contact the Chamber or your local tourism office for more information.
NetworkiNg tip
building relationshipsTake advantage of the diverse op-
portunities that are available and look for opportunities in places you don’t expect them. Great examples include attending events such as Business After Hours, ribbon cuttings or Membership Luncheons through a chamber, or Ro-tary, Optimist or Jaycees through your community.
Reach beyond that and create oppor-tunities by remembering that network-ing is not selling, but creating relation-ships. Network through volunteer com-mitments, social occasions, speaking opportunities (contact a speaker’s bu-reau and add your name by your area of expertise) and educational opportunities (take a class or workshop of interest). Be confident in your ability to help someone else and the doors will open.
Director’s Journal
bike Week in Sep-tember brought over 10,000 motorcycle op-erators to our area.
By Brad BellaciccoSACC Executive Director
tourism events help support businesses, economy
SAVE THE DATE
Come to Kuhn's and try on anything and everything.If you find something you like, we'll take it from there! Count on Kuhn's to put some real sparkle under your tree this year!
MON-FRI 10-5:30 • SAT 10-4
410-742-3456107 Downtown Plaza Salisbury MD
Salisbury Area Chamber of Commerce144 East Main Street, Salisbury, MD
2009-2010 Salisbury Area Chamber of Commerce OfficersPresident J. Scott Robertson Robertson & Robertson, P.A.President Elect Dawn Tilghman Burnett White Tire and Auto Vice President Sandy Fitzgerald-Angello Pohanka Automotive Group Vice President Ernie Colburn Comcast Spotlight Vice President Victor G. Lowe Peninsula Neurosurgical Associates Secretary/Treasurer William D. Tingle Delmarva Tele-Plus, Inc.Asst. Sec./Treasurer Robert Mulford, Jr. Market Street InnLegal Counsel S. James Sarbanes Laws & Sarbanes, P.A.Asst. Legal Counsel Matthew Maciarello Hearne & Bailey, P.A. Past President Michael Kleger PKS & Co., P.A.
the 2009-2010 chamber officers are in the front row, from left, dawn tilghman, J. scott robertson, sandy fitzgerald-angello. Back row, from left, are Matthew Ma-ciarello, ernie colburn, Victor lowe, robert Mulford Jr., and Michael c. Kleger. not pictured are Bill tingle and s. James. sarbanes.
Business Journal • November 2009PAGE 4
Chamber Newstry these easy recycling tipsBy Cindy Feist
What do you want your children, grandchildren or great-grandchildren to remember about our generation?
Toxic emissions from industry, pol-luted rivers and streams, and global warming? If there was one thing you could do to help this situation, would you? Recycle!
The amount of information and seemingly endless facts about recycling is overwhelming. Product x is accepted, Product y is not and Product z is ac-cepted as long as you remove the cap, click your heels three times, and chant “there’s no place like home.” Can’t someone just give me the recycling basics?
First things first, stop stressing! Do what you can and don’t worry about the rest. Recycle only what you are com-fortable with. Don’t get frustrated and decide that it is just too much trouble. Every little bit counts!
Second, keep in mind that recycling includes more than just the typical pa-per, cans and bottles. Every time you donate your old clothes or have a yard
sale, you are recycling.Third, practice makes perfect. Okay,
so we aren’t really going for perfect, but the more you do it, the more naturally it will come to you. Keep trying and be-fore you know it, you won’t even con-sciously think about it, you’ll just do it.
Fourth, one person can make a dif-ference. Every little bit counts. Oops, did I already say that? I did and I’ll say it again, every little bit counts!
And finally, K.I.S.S, Keep It Simple Silly. You don’t have to invest all sorts of money for special bins or fancy sort-ing containers. Purchase a cheap second garbage can (a green one) and use it for any item that can be recycled.
If you are unsure of what to recycle, start small. These items are typically accepted at most recycling centers and curbside pickup and have the least amount of “rules”: aluminum cans, steel cans, newspaper, magazines and slick inserts.
For future help in your recycling ef-forts, there will be a Recycling Tip Box in the monthly Business Journal. Re-member we are in charge of the legacy that we leave behind. Recycle!
BUSINESS NOT BOOMING?
COMCAST IS YOURCOMPETITIVEADVANTAGE.
PANSY SALE - randy stadler, owner of stadler nursery in salisbury, delivered a kaleidoscope of pansies in october to the chamber Business center. the Beautifica-tion committee held its fall pansy sale which benefits beautification projects around salisbury. this year the profits will be used to help pay for the landscaping of the railroad embankments at route 13 and Main street. With the completion of phase one of the project (the cleaning and painting of the structure), the committee is now focused on improving the landscaping and expects the installation to take place in late fall with the help of our partners, the city of salisbury and united landscaping.
Business Journal • November 2009PAGE 6
7171 Bent Pine Road At Route 50 | PO Box 770Willards, MD 21874 | www.ascd.net
Call Us Today At410-835-2000
Insurance. Simplified. ASC&D.
Is choosing the right insurance complicated?
It doesn’t have to be.
Auto • Primary & Secondary Homeowners • Life
Watercraft • Commercial Property • Condo
General Liability • Contractor • Commercial Auto
Workers Compensation • Transportation • Flood
Health • Employee Benefits • Liability • Umbrella
atlantic technology ServicesRep: Todd A. Justice130 E. Main St./First FloorSalisbury, MD 21801410-860-9899410-860-9899 (fax)www.atlantictechs.comProvides technology services to local
small and medium businesses. These services include Voice, Data, and Au-dio/Voice Sales and Service. The com-pany specializes in converged networks and are CTP certified for VoIP (Voice-over-IP) installation and service. Their leading products include Toshiba Voice equipment and Adtran, Cisco, and Dell Data Equipment.
bluewater resources llCRep: Michael LupacchiniP.O. Box 3987Ocean City, MD 21843-3987717-503-6972410-352-5801 (fax)[email protected] in business park de-
velopment, construction and property maintenance.
Catholic Charities, inc.Diocese of Wilmington
Rep: Pippa McCullough1201 Pemberton Dr., Ste. 1-ASalisbury, MD 21801410-749-1121410-543-0510 (fax)[email protected]/charities.htmlProviding aid, social services and
referrals for families and individuals in need of assistance on the Eastern Shore.
Committee to elect michael James
Rep: Michael JamesP.O. Box 1441Berlin, MD 21811-1441410-520-2300410-520-2466 (fax)[email protected] committee for Michael
James’ race for the 38th Legislative District.
Geoscope environmental laboratories
Rep: Negeda & Alem GedamuP.O. Box 3693
Salisbury, MD 21802410-334-6496410-334-6469 (fax)[email protected] water quality testing for
public real estate permit requirements.
Shore Progress/ocean Pines Progress
Rep: Thomas Stauss127 Nottingham LaneOcean Pines, MD 21811410-641-6029410-713-4282 (fax)[email protected] Ocean Pines market with
advertising and marketing opportuni-ties in print and online to Salisbury area merchants.
Referred by Rota Knott of Habitat for Humanity ReStore.
Sunrise DesignRep: Daniel Brenner444 Rolling RoadSalisbury, MD [email protected] creative web studio that special-
izes in interactive website design and maintenance. Handling everything from branding and identity development to selling products online with their e-commerce platform and proprietary marketing tools, including email mar-keting and newsletters.
Referred by Charles Brenner, DDS.
Philip P. Wheatley, CPaRep: Philip Wheatley, CPA1820 Sweetbay Dr., Ste. 103Salisbury, MD 21804410-548-2870410-742-4962 (fax)[email protected] full service CPA offering account-
ing, bookkeeping, business consulting and medical practice management ser-vices. Also provides income tax prepa-ration/planning and retirement plan administration for both individuals and companies.
Referred by Beth Gismondi of All-state Insurance.
Join the Salisbury area ChamberTo join the Chamber call 410-749-
0144, visit 300 East Main Street or the web at www.Salisburyarea.com.
SALISBURY AREACHAMBER OF COMMERCE
Delmarva DocumentSolutions
Easton • Salisbury • Elkton1-800-639-5844
www.delmarvadocuments.com
Business Journal • November 2009PAGE 8
www.southernbuildersinc.com410-341-3800
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WHAT YOU NEED FROM A BUILDER...
OPTIONS
The end of the year provides many opportunities, but also the knowledge that another year has passed and our taxes will be due. H&R Block can help us complete the process with as little discomfort and stress as possible.
H&R Block Inc. has been helping people since 1955. The local district is comprised of eight offices on the East-ern Shore.
Although known for tax prepara-tion, they can also help with payroll, bookkeeping and compliance. Their tax preparers go through an annual train-ing and reaccreditation process. Even though this is a seasonal work environ-ment lending itself to high turnover, most of the workers come back year after year.
“They come back to help their cli-ents, whom they have built a relation-ship with over the years. There is even a client in Romania who comes back to the Eastern Shore each year to have their taxes prepared by their agent,” said Centra Dashiell.
H&R enrolled agents can represent clients in dealing with the IRS. To make sure all clients are served, the company has begun bilingual classes. The agents truly enjoy helping custom-ers solve complex tax problems.
In addition, they also believe that community involvement is essential.
They reach out to the community through audience specific “Tax Talks,” and offer fundraising and incentive programs for employers and non-profit groups. Through one of the incentive programs, Maryland Public Television received $12,500 this year. H&R Block is looking for more companies and non-profit groups interested in participating in this program.
Their Chamber membership is an-other way they reach out to the com-munity. The marketing benefit of net-working is the most important reason they maintain their membership in the Salisbury Chamber.
As Susan Antigone states, “there are so many events going on – business after hours, business before hours, rib-bon cuttings, PR/Marketing Committee meetings – that our association with the Chamber lends itself to a plethora of opportunities. Our higher visibility through chamber membership leads to continuous growth in our business.”
For more information on H&R Block, contact Pat Doster or Centra Dashiell at 410-548-7699.
serving you in the local office are from left, pat doster, suzanne Kyger, greg glass, susan antigone and centra dashiell.
Member Spotlight
H&R Block
h&r block efforts exceed basic tax preparation
UNITED WAY CAMPAIGN - the 2009 united Way coordinator orientation and campaign Kick-off event held at the delmarva shorebirds stadium marked the begin-ning of the new campaign which hopes to raise $1.6 million to help the less fortunate across the lower shore. hosted by the shorebirds, nearly 100 representatives from local businesses and organizations, member agencies, and united Way Board Mem-bers and staff attended the annual event. after the kick-off, coordinators visited the life crisis center and the american red cross-lower shore, two united Way benefi-ciaries. from left, 2009 united Way campaign chair tim feist, of peninsula regional Medical center and sherman the shorebird unveil the campaign goal.
Business Journal • November 2009 PAGE 9
Salisbury-Ocean City-Wicomico Airport
Information courtesy of Comptroller of the Treasury, Retail Sales Tax Division.
Wicomico County Sales tax Collections by category
Airline Passengers Enplaned/Deplaned
National, State, County Unemployment Rates Mar Apr May Jun Jul Aug
National 9.0 8.6 9.1 9.7 9.6 9.7
Maryland 6.9 6.6 7.1 7.4 7.1 7.4
Wicomico 9.2 8.1 8.2 8.3 7.8 7.9
Worcester 15.0 11.6 9.4 7.7 6.8 7.2
Somerset 9.6 8.7 8.9 9.6 9.2 9.3Information courtesy of the Maryland Job Service at the One Stop Job Market. (Not seasonally adjusted.)
Food & Beverage
Apparel
General Merch.
Automotive & Oil
Furniture & Appl.
Building Supplies
Utilities & Trans.
Hardware & Equip.
Miscellaneous
TOTAL
August ‘09
$1,212,939
$246,505
$1,581,077
$463,460
$195,596
$696,047
$651,714
$222,732
$618,600
$5,888,670
Setember ‘08
$1,196,059
$348,524
$1,783,380
$478,484
$259,762
$704,021
$679,471
$213,345
$675,765
$6,338,811
Setember ‘09
$1,229,109
$299,282
$1,709,394
$404,726
$214,478
$645,941
$646,449
$212,851
$687,496
$6,049,726
The number in the right column is the percent-age of change in passenger activity compared to the previous year.
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aWb offers new bim softwareAs part of AWB Engineers recent
transition to Revit Building Informa-tion Modeling (“BIM”) software, eight employees participated in advanced level training. The implementation of BIM allows AWB Engineers to model a building and all associated systems in three dimensions, which allows for better coordination between trades and allows the client to see their building before construction.
Recently AWB Engineers was awarded the contract to develop coor-dination drawings for HVAC, plumb-ing and electrical systems for the new Perdue School of Business at Salisbury University utilizing this software. Using the new software on this project will allow for most coordination issues to be resolved prior to the ordering or fab-rication of any equipment. Developers, owners or contractors interested in BIM for a future project may contact AWB Engineers at 410-742-7299.
bestemps wins contractRobert A. Leone, president of
BesTemps and Career Associates, Inc., has announced that the company’s Outplacement Division was recently awarded a contract to help train quali-fied Eastern Shore displaced workers in job search procedures and techniques.
The service has been granted through the Upper Shore Workforce Investment Board as part of the government’s eco-nomic recovery effort.
Jean Schrecongost, who leads the firm’s Outplacement division, will con-duct the training.
BesTemps/Career Associates has been serving Delmarva since 1976 and has seven branch and affiliate offices that serve a five state area.
Companies participate in exhibit Davis, Bowen & Friedel, Inc. and
Becker Morgan Group, Inc. have part-nered with The Art Institute & Gallery (AI&G) to create the ground-breaking exhibit, “The Art of Architecture: From Napkin Sketches to Functional Sculp-ture.”
This exhibit will showcase the design
process for two of Salisbury’s most prominent buildings. Davis, Bowen & Friedel will exhibit the Ward Museum of Wildfowl Art, which was built in 1992, and Becker Morgan Group will feature the new James M. Bennett High School, which is currently under con-struction.
The exhibit, which opened in mid-October, will continue through Nov. 21 from 11 a.m. to 3 p.m., Monday through Friday. Admission is free. The exhibit will be open extended hours on Nov. 20 from 5 to 7 p.m. as part of downtown Salisbury’s Art & Entertainment “3rd Friday” event, as well as from 11 a.m. to 3 p.m. on Saturday, Nov. 21.
The AI&G gallery is located on the lower level of the Gallery Building at 212 W. Main St. For more information, call 410-546-4748.
nason wins industry awardsNason Construction was recently
presented an Excellence in Construction Award for its work on the new North Dorchester Middle School and a Chap-ter Safety Award from the Associated Builders and Contractors (ABC) com-bined Chesapeake and Eastern Shore Chapters.
The new North Dorchester Middle School project, substantially completed by Nason in March, is a 93,000 square foot middle school that offers hi-tech learning tools and has green features including a geothermal heating and cooling system and water saving and waterless fixtures. The Chapter Safety Award was presented to Nason for its exemplary safety record.
lora offers gift certificatesThe Local Owner Restaurant Asso-
ciation (LORA) offers a complete taste of Delmarva - and the perfect holiday gift for everyone - with a joint gift cer-tificate program good at any of the asso-ciation’s 17 restaurants in the Salisbury area.
Get $120 worth of gift certificates for $100 by emailing a request to [email protected].
“These gift certificates, redeemable at any of our LORA member eateries, will allow the purchaser to easily pro-
vide a uniquely Eastern Shore dining experience without having to run to multiple locations or try to guess where the recipient would like to dine,” said Alex Bubas of Zia’s Italian Grill.
LORA was officially organized on June 8, 2005 to help the locally owned and operated restaurants compete with the national chains, and to serve the communities within Wicomico County. They are known for supporting many local events and causes.
lockheed martin wins contractPepco Holdings, Inc., the parent
company of Delmarva Power, has awarded Lockheed Martin a contract to run four energy efficiency and conser-vation programs for the utility’s non-residential customers in Maryland.
Also known as “demand side man-agement,” the programs are part of Del-marva Power’s Blueprint for the Future, a plan to help meet the nation’s energy and environmental challenges through a combination of energy efficiency and new environmentally green technolo-gies.
The Prescriptive Rebate Program, Custom Incentive Program, HVAC Effi-ciency Program, and Building Commis-sioning and Operations & Maintenance Program are designed to encourage the use of cost-effective, energy efficient products and design practices during
new construction, renovations, remod-els, and equipment replacement events. Business customers can earn cash incen-tives for the completion of approved energy efficiency projects. For more information on these programs, visit www.delmarva.com/business or, contact Lockheed Martin at 301-519-5384.
Gmb presents alternativesGeorge, Miles & Buhr, LLC (GMB),
a local architectural and engineering firm, recently participated in the Eastern Shore of Virginia Wastewater Summit sponsored by Delegate Lynwood Lewis.
The event was held to discuss criti-cal wastewater issues facing the Eastern Shore. Attendees included local munici-pal officials, engineers, private citizens, developers, and representatives from regulatory agencies.
Chris Derbyshire, P.E. and Charlie O’Donnell, P.E., resident wastewater experts with GMB, provided insight into the challenges being faced and presented various alternatives to tackle the problem. Topics discussed were the reuse of wastewater, treatment options, facility planning, collection systems, as well as cost and affordability analysis.
atlantic lighting moves John McClellan, CCIM, senior ad-
visor with Sperry Van Ness – Miller Commercial Real Estate in Salisbury,
NEW OWNERSHIP - Wesley cox, cciM, henry hanna, cciM, sior, and Bradley gillis, cciM, advisors for sperry Van ness – Miller commercial real estate, announce the sale of 117 columbia drive, known as salisbury auto trim, in salisbury. the new owner is Jerry ferrell, owner of stanley steamer. the property is comprised of .50 acres with a 3,500 sq.ft building located next to sherwood car dealership and tilgh-man oil company. the sale included the purchase of the equipment and inventory. ferrell plans to continue operating the business and add additional services. salis-bury auto trim specializes in vehicle upholstery repairs, custom upholstery, vehicle dVd installation, window tinting and more.
Business Mix
Business Journal • November 2009 PAGE 11
has announced that Atlantic Lighting & Sign Maintenance will relocate to a new location at 743 S. Camden Ave. in Fruitland. Atlantic Lighting will occupy a 12,000 sq. ft. warehouse/office build-ing.
Atlantic Lighting & Sign Mainte-nance offers the design, fabrication and installation of commercial signs as well as the installation and maintenance of commercial lighting systems. They were founded in 1995 and have grown from two to nine employees. The company services Maryland, Delaware, New Jer-sey, Virginia and North Carolina.
new tenants at mill Pond Village John McClellan, CCIM, senior advi-
sor & Karen Cherry, advisor with Sper-ry Van Ness – Miller Commercial Real Estate in Salisbury have announced a new tenant and expansion of a current tenant at Mill Pond Village Plaza on East Naylor Mill Road in Salisbury.
Ameriprise Financial is a financial planning and lending company with locations nationwide. The new branch will be independently owned. Local Book Publishing Company, a current tenant in the Plaza, has expanded their office an additional 1,200 sq. ft. to in-clude a training center and additional office space. They are publishers and distributors of the “Local Book” tele-phone directory.
it firm opens new locationVantage Point Solutions Group, an
I.T., web development and graphic design company based in Salisbury, re-cently opened a new location in Down-town Annapolis.
Vantage Point Solutions Group was founded in 2007 as the result of a merg-er between Beacon Technologies (est. 1992) and TechSolutions (est. 1999). This merger combined the strengths of Beacon’s web and application de-velopment team with the expertise of TechSolutions’ IT services staff, thus creating a single full service technology company.
After retaining a number of clients in the Annapolis/Baltimore corridor, the need for an additional physical presence was identified. Doug Church, one of the founders of the company, has relocated to Annapolis to establish the business presence and handle local staffing.
For more information on Vantage Point Solutions Group, call the Salis-bury office at 410-219-7934 or Annapo-lis at 410-573-5775.
tourism launches new websiteWicomico County Tourism an-
nounces the launch and new design of their website www.wicomicotourism.org. The website is an important tool in marketing Wicomico County as a destination to visitors, group travelers and sport tournament organizers which drives economic impact to our region.
New features of the site include detailed informational listings with Google directions, a calendar of events that encourages local and regional groups to submit upcoming events, and online forms that allow the user to re-quest visitor’s guides, sign up for an E-newsletter and submit group travel and sporting event request for proposals.
Wicomico County Tourism, also known as the Wicomico County Con-
vention & Visitors Bureau, is com-pletely funded by the County’s hotel room tax. Every rental of a Wicomico County, Maryland hotel room generates a 6% room tax for each night of stay. Tourism receives 4% of that tax.
Delmarva Power offers rebatesDelmarva Power is offering cash
rebates for buying energy-saving appli-ances to encourage residential custom-ers in Maryland to reduce their electric bills, conserve energy and protect the environment.
The rebates are part of a series of energy efficiency programs that will be offered to Maryland residential custom-ers by the end of the year, and include home energy audits and rebates for installation of high-efficiency central air conditioning and heat pumps.
Rebates of up to $50 are available on select Energy Star qualified refrigera-tors, room air conditioners and certain energy-efficient water heaters purchased at any area retail store. These savings would be in addition to federal tax cred-its. The energy efficiency programs are expected to reduce Delmarva Power’s electric load and environmental impact over the next three years.
The appliance rebate program is available to Delmarva Power customers who can obtain applications from some stores or online at “www.delmarva.com.” To receive a rebate, custom-ers must include their account number on the completed application, provide proof of purchase made after Sept. 15 for a qualifying product, and mail to the address listed on the form.
Chem-Dry earns distinctionChem-Dry TDC has been recognized
by the Carpet and Rug Institute (CRI) as a Seal of Approval Service Provider. The Seal identifies cleaning companies that distinguish themselves by commit-ting to a high standard of service and customer satisfaction.
“The Seal of Approval Service Pro-vider status is a signal to our customers that we care to use only the best clean-ing products. Matching the right clean-ing method with the right product helps retain the life and beauty of a carpet,” said Vance Morris, Wicomico Chem-Dry’s Owner & President.
Wicomico Chem-Dry is also certi-fied as an IICRC Water Damage Resto-ration company.
honeywell offers programsHoneywell has announced a three-
year, $12.8-million contract with Pepco Holdings, Inc. (PHI), the parent com-pany of Pepco and Delmarva Power, to implement and manage a portfolio of energy-efficiency programs for hom-eowners in the utilities’ District of Co-lumbia and Maryland service territories.
The programs, which include energy audits, equipment tune-ups, appliance rebates, contractor recruitment and training, and consumer education, will help residents cut energy consumption and costs. They are also expected to reduce PHI’s electric load and environ-mental impact.
Honeywell will launch and oversee three programs, and help expand a fourth. The new programs will continue through 2012. For more information, visit www.honeywell.com/utility.
LORA, the Local Owner Restaurant Association,currently has 17 member restaurants. Our gift certificates can be used at any of them! No need to worry about choosing the wrong restaurant - your valued employees and even your friends and fam-ily will love being able to pick their favorite! Each certificate has all our restaurants, caterers and bakeries listed on the back, to help them decide. LORA Gift Certificates can be created any way you like… $10, $15, $20, $25; whatever combination works best for your gift-giving needs. When you pick them up, you will have an EXTRA $20 certificate in the pack! It’s so easy to order!Send an email to [email protected] with the following information:1. Your name and phone number2. How do you want your $120 worth of gift certificates? (ex. - you would like five $10’s, two $25’s and one $20)3. Tell us when they need to be ready. You will be able to pick them up at Break Time Sports Grill & Pub in Salisbury. You’ll be called and emailed when they are ready, and we’ll give you directions if you need them!
We’re bragging, of course, but this is a fantastic opportunity to be cost-conscious and give a much appreciated gift at the same time. Plus, it keeps your local restaurants rolling, and enables LORA to continue with its community service projects all year long. Learn more about LORA at lorarestaurants.org. Nobody has money to waste this year - make your gift-giving dollars grow with LORA Gift Certificates. Don’t forget to keep one for yourself!
LORA MEMBERS
Your HolidayGift-Giving Solution!
Get $120in Gift
Certificatesfor only $100!
Adam’s RibsBreak Time Sports Grill & PubBack Street GrillBistro 54Boonie’sCactus TavernaCakes by DavidChef Fred’s Chesapeake Steakhouse
Catering by Chef Stewart of Flannery’sThe FountainsLombardi’sNamaste Indian CuisineOld West SteakhouseRed RoostSobo’sVinny’s La RomaZia’s Italian Grill
Business Journal • November 2009PAGE 12
Get Connected Business Expo
Vantage point solutions. photo by david Mark hall
the expo included a sales seminar in the morning by dale carnegie training. Joe giordano presented his “foundations of leader-ship” seminar in the afternoon. the expo was followed by a reception from 5-7 pm. photo by david Mark hall
comcast spotlight. photo by cindy feist
The Salisbury Area Chamber of Commerce held the 2009 “Get Con-nected” Business Expo on Thursday, Sept. 17 from 10 a.m. to 5 p.m. at the Fountains Wedding & Conference Center. The event sold out with over 50 vendors. Thanks to the many busi-nesses that participated in the Expo, the event was very successful.
A special thanks to our sponsors, BBSI, Comcast Spotlight, Vantage Point Solutions, Inc., and Robert W. Nock Insurance Agency. This event would not be possible without the sup-port from our Chamber members. The Chamber would also like to thank the hard-working volunteers that helped in setting up the event and staffing the Chamber information booth, along with all of the helpful staff at the Fountains Wedding & Conference Center.
nock insurance agency. photo by david Mark hall
BBsi. photo by cindy feist
Mike Weisner, Weisner real estate; stacey Weisner, salisbury Zoo; Beth gismondi, allstate insurance with sac president, scott robertson, robertson & robertson, pa at the Business expo reception. photo by cindy feist
Business Journal • November 2009 PAGE 13
CONNECT FOR SUCCESS With the Salisbury Area Chamber of Commerce
Date: Tues. Nov. 17
Time: 8am - Registration & Continental Breakfast, 8:30-11:30am - Program
Location: Chef Fred’s Chesapeake Steakhouse, 1801 N. Salisbury Blvd.
Cost: $30 for chamber members,$40 for non-members$40 for non-members
Calendar of Events
Salisbury ChamberTuesday, Nov. 3 – Ambassadors,
Denny’s Restaurant, 8 a.m.
Tuesday, Nov. 3 – Health Care Task Force, Chamber Business Center, 8 a.m.
Wednesday, Nov. 4 – Past Presidents Meeting, Chamber Business Center, noon.
Wednesday, Nov. 4 – Young Profes-sionals Committee, Chamber Business Center, 5:30 p.m.
Thursday, Nov. 5 - Beautification Committee, Chamber Business Center, noon.
Thursday, Nov. 5 – Business After Hours, TGM Group LLC, 5-7 p.m.
Sunday, Nov. 8 – 60 Second Drill, Chamber Business Center, 9:30 a.m.
Monday, Nov. 9 – Workforce De-velopment, Chamber Business Center, noon.
Tuesday, Nov. 10 – “60 Second Drill” Seminar, Chamber Business Cen-ter, Presented by Dan Williams of The Networking Community.
Learn how to write and present your 60 second pitch and practice it on the participants in the room before you leave! Free to paid “Connect for Suc-cess” participants. 9:30-11 a.m.
Tuesday, Nov. 17 – “Connect for Success” event at Chef Fred’s Chesa-peake Steakhouse, 8-11:30 a.m. Con-nect with more than 90 other business people over a three-hour period.
Each participant is given one minute to pitch their business to nine people at their table and then it’s time to move on to the next group.
An exciting and fun way to meet people and get your business noticed! Limit one participant per company.
Wednesday, Nov. 18 – Business Af-fairs Committee, Common Grounds, 8 a.m.
Thursday, Nov. 19 – General Mem-bership Luncheon, Ramada Inn & Con-ference Center, noon. RSVP by noon on Nov. 17.
Friday, Nov. 20 – Recycling Com-mittee, Common Grounds, 8 a.m.
Monday, Nov. 23 – Executive Com-mittee, Chamber Business Center, noon.
Wednesday, Nov. 25 – Board of Directors, Chamber Business Center, noon.
Anchorage Nursing & Rehabilitation CenterJames V. AnthenelliAuto Pro Inc.Baxter EnterprisesBudget InnBurnett White Tire & AutoJulie Case/State Farm Insurance CompanyChesapeake Shipbuilding Corp.Clean Team JanitorialComfort Inn - SalisburyComplete CleaningDelmarva PharmacyEST Financial GroupExpert Collision, Inc.First Home Mortgage Corp.D. Nicole Green, P.A.Group Insurance Solutions, IncHayes Architecture, Inc.Helping Hands Around The World
Jones SignsLifestar Ambulance, Inc.McIntyre’s Electrical ServicesNaylor Mill Self StorageParker & AssociatesPascoPeninsula Total Car Care, Inc.Pro Coat LLCResidence Inn By MarriottRoyal Plus, Inc.Salisbury Christian SchoolSalisbury Wicomico Arts CouncilSterling Silver Jewelry by EricaSouthern Builders, Inc.Stewart Funeral HomeTomey Electric, Inc.Tri-State General Insurance Agency LTDUniversity ParkDebra Welsh, DDS, MS
Membership RenewalsSalisbury Area Chamber of Commerce
Business Journal • November 2009PAGE 14
1-877-4-POHANKA 2011 NORTH SALISBURY BLVD.
WWW.POHANKAOFSALISBURY.COM
NEW HIRE - ralph Krum real estate company and Krum appraisal group an-nounces that Megan nunez, of potomac, is the new office secretary. nunez, who is a senior psychology major, replaces Jade english of rhodesdale who has returned to school full time at su. ralph Krum, certified general appraiser in Maryland and delaware performs residential as well as commercial reports. to reach his office, call 410-548-9209. from left are english, Krum and nunez.
RIBBON CUTTING - on friday, sept. 11, the chamber was treated to a reception following a ribbon cutting to celebrate the opening of the newest addition to sum-mersgate active lifestyle community, summersgate condominium. located at 846 Johnson road, it provides gracious and easy living for those over 55. tours were available of both floor plans. the chamber thanks summersgate for letting us be a part of this celebration and providing delicious hor d’oeurvres and beverages. cutting the ribbon are lynn Brocato, director of sales and greg stephens, owner. they were joined by representatives from Wicomico county, congressman Kratovil’s office, the chamber of commerce and residents of the community.
RIBBON CUTTING - Bobby hammond, owner of atlantic physical therapy is joined by his son Bobby; grandson Matthew; charles curran, pt; heather little, pt; staff members anita, robin and Jaime; and fr. anthony pileggi of st. John neumann church, during a grand opening of their new facility in the oc health club. the ocean pines area chamber stopped in to enjoy the food by Mama della’s and celebrated with a ribbon cutting by executive director carol ludwig, incoming Board Member gwen cordner of acquest title, shirl fisher of the delMarVa chorus, Mickey lobb of remax, and dot Waters, atlantic health and fitness member, and resident of ocean pines.
RIBBON CUTTING - Bluewater resources hosted a ribbon cutting and reception to show off their new facility, Bluewater Business park, located at 2021 shipley road, which will be home to many businesses. they offer space to lease or purchase and have varying square footage offerings. start up or downsize, this may well be the space you have been looking for and they would be happy to show you your op-tions. cutting the ribbon for Bluewater from left are: Mike lupacchini, don Walker, John alwine and tim smith. they were joined by city and county officials as well as chamber members and prospective buyers. for details call Mike at 717-503-6972.
County saves thousandsWicomico County Executive Rich-
ard M. Pollitt Jr. has received a refund check from IWIF (Injured Workers Insurance Fund) for $53,937. Pollitt said that the funds have been deposited into the county’s general fund and that “considering the current budget restric-tions and those about to come, this re-fund is good news for the taxpayer.”
Pollitt credited county department heads and workers for adhering to
safety guidelines throughout the year. Pollitt pointed out that the county
Human Resources Department has been the source of other savings.
Due to administrative changes in the health insurance plan for Contract Year 2010 some $240,000 in projected premiums will be avoided.
These changes could also result in a refund at the end of the insurance contract year on Oct. 31. Last year, the county realized a $296,538 refund in this area.
Business Journal • November 2009 PAGE 15
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The Salisbury City Council adopted a Flood Hazard Mitigation Plan on Nov. 13, 2008. The purpose of the plan is to identify flood risks and to develop miti-gation strategies to reduce or eliminate those risks.
The itemized mitigation strategies in-clude both structural and non-structural measures and are prioritized based on the perceived level of risk to the com-munity, the anticipated level of effort needed for full implementation, and the estimated cost of each item.
The plan was prepared jointly by Vi-sion Planning and Consulting, and the Eastern Shore Regional GIS Coopera-tive, with assistance provided by the City’s Public Works Department and a Mitigation Core Team which included members of various local govern-
ment agencies and the Salisbury City Council. The Plan was funded by the City and a Flood Mitigation Assistance (FMA) grant from the Federal Emer-gency Management Agency (FEMA) and administered through the Mary-land Emergency Management Agency (MEMA).
Some of the 24 specific itemized mitigation strategies include:
• Consider incorporating language in the City Code to restrict development in the 100-year floodplain that permits only those uses that are not susceptible to damage from flooding.
• Consider a flood wall approxi-mately 6-8 feet high at Canal Woods to protect affected units from flooding.
• Consider the acquisition of five to six homes on West Main Street/Germa-nia Circle for conversion to a park. The Flood Mitigation Plan was approved by FEMA on Feb. 2, 2009, and is con-
sistent with the requirements of the Code of Federal Regulations, Title 44, Section 78.5 – Flood Mitigation Plan Development, in accordance with the National Flood Insurance Act of 1968.
It conforms to all pertinent criteria and regulations, including those found in applicable state and local ordinances and National Flood Insurance Program requirements.
FEMA’s approval of the Flood Miti-gation Plan provides two important ben-efits to the City.
First, it enables the City to be eli-gible to receive federal funds for flood hazard mitigation projects, such as the flood wall identified above.
Second, the City is eligible to join FEMA’s Community Rating System (CRS) program which entitles property owners to reduced flood insurance pre-miums.
There are 10 CRS classes: Class 1
requires the most credit points and gives the largest premium reduction; Class 10 receives no premium reduction.
The rating that is assigned to the City by FEMA is an indication of the flood protection activities that are being implemented by the City.
The rating is updated annually based on progress made toward implementa-tion of the mitigation strategies identi-fied in the Plan.
In summary, the Flood Mitigation Plan provides a framework for the City’s long-term efforts to reduce the potential impacts of disastrous flood events on City residents, in terms of economic loss, personal injury, and property damage as well as loss of life.
Salisbury Public Works will continue its diligent efforts to achieve and main-tain a favorable CRS rating to ensure that Salisbury remains a safe and desir-able place to live and do business.
City’s flood hazard Plan approved by fema By Dale Pusey, P.E.salisbury public Works
state of the university address november 5
Salisbury University Presi-dent Janet Dudley-Eshbach’s 2009 State of the University address is Thursday, Nov. 5, at 4:30 p.m., in the Holloway Hall Auditorium..
The presentation will fo-cus on physical changes to the campus, a future vision for the University and enrollment man-agement. The public is invited to attend. A question-and-answer session follows.
Included in the talk will be the University’s proposed Facili-ties Master Plan, a 10-year sche-matic for the development of the physical campus. It emphasizes new academic buildings, more student housing, increased rec-reation and green spaces, en-hanced transportation and park-ing, and an expanded presence east of Route 13.
The president will present her vision of University develop-ment and direction in the next decade. Currently serving 8,200 students and 1,700 faculty and staff (full- and part-time), SU is the City of Salisbury’s second largest employer.
Highlights of physical growth in the years ahead include a new home for the Franklin P. Perdue School of Business, a new 600-bed mixed use residence com-plex at the site of the Allenwood Shopping Center, a proposed new library within an “academic commons,” and additional de-velopment including green space near the University’s athletic fields east of Route 13.
Rt. 50 & M ill Street Salisbury, MD 21801 410-749-7151 Phone www.farmersandplanters.com
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Around the world, every-day people and experts alike are wondering whether the financial crisis is over and whether an economic recov-ery is underway. These ques-tions have different answers depending upon the specific country. Nevertheless, Amer-ican economic progress is of interest around the world.
In view of this general interest, there are perhaps several underlying aspects of the U.S. recovery that are not being addressed in the popular media. I will attempt to describe one such aspect in some detail here with discussions of other aspects to perhaps follow in later articles.
During the first week of October, the U.S. unemployment rate was danger-ously close to the psychologically sig-nificant 10 percent level at 9.8 percent. On October 9, the good news was the reported weekly new jobs lost number was a nine-month low, signaling the rate of job loss is slowing in the U.S. However, it seems there is a much more
serious long-term issue associated with the U.S. employment outlook.
Like so many times in the past, dra-matic financial upheaval has marked distinct structural changes within eco-nomic systems.
With respect to employment in the U.S., even after the financial crisis is technically over, it may be that many currently unemployed workers (un-skilled, semiskilled, skilled and profes-sionals alike) will never be reabsorbed back into the work force. Their talents, abilities and past contributions will sim-ply no longer be needed in the “new” economy that follows.
If this proves to be the case, it has tremendous implications for what type
of practical economic recovery the U.S. is actually able to generate for its typi-cal citizens.
Such long-term unemployment will cause many older workers to retire ear-lier than expected. This scenario has already caused a much higher than ex-pected rate of Social Security retirement benefit applications during the past sev-eral months.
If more-or-less “forced” early re-tirements continue, it will cause the routinely predicted pension plan fiscal crises for local, state and the national governments, as well as corporate and private pension plans, to come quicker and to be much more severe than previ-ously expected.
This type of fiscal crisis will most assuredly create increased tax burdens and related problems, such as reduced government services, public education cut-backs, etc., for those still working. Financially strapped workers, that feel they are not making economic progress, will create political dilemmas for politi-cians and this could conceivably result in more radical social and political confrontations that are not conducive to order and prosperity.
The disruptive passions and emotions that erupted from the recent national de-bate about health care policy could pale in comparison to these displays.
Of course, in the long-run, the way to accommodate economic structural changes that make a portion of the work force unemployable is to retrain and re-educate those that are disenfranchised.
This takes time, resources and the will of the people and our leaders. Even with success in such an undertaking, it will not come in time for the rather large proportion of American workers that are nearing the end of their working lives.
Furthermore, it seems like lately U.S. society has been a little reluctant to make the bold policy changes that would be required to make all of this come about.
I am not optimistic about a quick U.S. recovery. High future unemploy-ment rates and retirement induced fiscal crises within the federal, state and local governments are part, but by no means all, of the reasons for my prognostica-tion.
Only time will tell if my prediction is correct.
Worldwide financial crisis enters new phaseBy E. Tylor Claggett, Ph.D.
Such long-term unem-ployment will cause many older workers to retire earlier than expected.
Insights
Business Journal • November 2009 PAGE 17
Health Carehealth Care professionals offer wide range of quality services
Delmarva’s experienced surgeons build PilarS
Minimally invasive surgical tech-niques have revolutionized many of today’s operations. A series of tiny one inch incisions have replaced the need for a large open incision. Using custom-ized instruments and high resolution cameras designed to fit inside those small incisions, surgeons perform pre-cise operations with better long-term
patient outcomes.Peninsula Regional Medical Center’s
laparoscopic and robotic surgeons re-cently launched the Peninsula Institute of Laparoscopic and Robotic Surgery (PILARS). The Medical Center is the region’s premier minimally invasive surgery provider.
surgeon John reilly, Md, and the team at peninsula regional perform minimally invasive laparoscopic surgery.
While the debate over the best way to reform health care continues across the potomac river in Washington, area health care professionals continue to look for ways to provide the best care to serve the needs of delmarva’s residents.
this month the Business Journal looks at some of the professionals, institutions and ser-vices available in the area. this is but a sam-pling of the capabilities of our local health care professionals.
remote tele-icu monitoring provides additional support in the intensive care unit.
intensive care adds tele-icu Peninsula Regional Medical Center
is one of six Maryland hospitals en-hancing its quality of patient care by implementing the Tele-ICU program in its intensive care unit.
The six hospitals, known collective-ly as Maryland eCare, united two years ago to find a solution to the critical care physician shortage. It is the largest col-laboration of independent hospitals in the country – and the only such partner-ship in the state of Maryland – to estab-lish this model of care for its patients.
Through eCare, Peninsula Regional is using the new Tele-ICU program, which connects ICU patients and staff to a remote, specialized care team.
Each ICU bed is connected via video camera, voice technology and intel-ligent monitoring and alarm systems to critical care physicians and nurses based at Christiana Care’s Tele-ICU monitor-ing center in Wilmington, Del. While maintaining patient privacy, this remote
center closely monitors patients 24/7. This technology is not a substitute
for local ICU staff and does not replace bedside care; it is a supplement and pro-vides an additional layer of support for the local team.
By providing ICU nurses with im-mediate access to a critical care physi-cian during off hours, the Tele-ICU program reduces stress and improves nurse retention in this very intense work environment. It also improves physician satisfaction and lifestyle as it allows for fewer sleep interruptions. Sleep deprived physicians tend to be more fatigued, less productive and prone to errors.
With eCare, patients benefit from receiving timely, critical care when they need it and where they are most com-fortable – close to home. The Tele-ICU program does not cost patients extra money, and has become a standard part of the care provided in the ICU.
peninsula regional honored for increasing number of organ donorsThe U.S. Department of Health and
Human Services (HHS) honored five Maryland hospitals, including Penin-sula Regional Medical Center, with the Medal of Honor for Organ Donation for substantially raising the organ donation rates of eligible donors in their facility during a 26 month award period ending in June 2009.
The medals were awarded during a ceremony at the National Learn-ing Congress on Organ Donation and Transplantation in Dallas, Texas. Other honored hospitals included Anne Arun-del Medical Center, The Johns Hopkins Hospital, The University of Maryland Medical Center and Washington County Hospital in Hagerstown.
“The commitment by these hospitals to increase organ and tissue donation at their institutions has helped many transplant recipients in our community and will continue in assisting the 1,884 hopeful recipients who are currently
waiting in Maryland,” said Charlie Alexander, president and CEO of The Living Legacy Foundation of Maryland, a non-profit organization which helps facilitate the donation and recovery of human organs and tissues for transplan-tation and research.
The Medal of Honor is presented to hospitals and organ procurement organi-zations nationwide who achieve lifesav-ing organ donation rates of 75 percent or more for a sustained 12-month pe-riod.
In 2008, the Living Legacy Founda-tion facilitated 119 organ donors. From the generosity of those donors, 329 peo-ple were given a second chance at life through organ transplant. Additionally, 373 Maryland citizens became tissue donors resulting in thousands who will benefit from life enhancing tissue trans-plants of bone, skin, vein and eyes.
The Living Legacy Foundation en-courages Marylanders to say ‘yes’ to or-
gan, eye and tissue donation by register-ing online at www.donatelifemaryland.org, completing a donor designation
form or by checking ‘yes’ to organ do-nation when applying for or renewing a Maryland driver’s license.
Meghan Boyer, left, hospital services coordinator of the living legacy foundation, presents prMc its Medal of honor for organ donation. accepting for the Medical center are, from the left, Mary Mcgowan, clinical manager of the intensive care unit, tom Jones, professional development manager of the intensive care unit and tanya clifford, clinical specialist for critical care.
Our Experience Makes Your Experience Better.www.peninsula.org
High Ratings For UsMean High-Quality
Care For You.
– 2010 HealthGrades 5-Star Ratings And Excellence Awards –Critical Care – Ranked among the top 5% in the nationGeneral Surgery – Only 5-star rated hospital on the Delmarva PeninsulaGI Surgery – Ranked among the top 5% in the nationPulmonary Care – Ranked #1 in Maryland and Best on the Delmarva PeninsulaHeart Care – 5-star rated for treatment of heart failureOrthopaedics – 5-star rating for hip fracture repair Prostatectomy – 5-Star Rated for prostatectomyStroke Care – 5-star rated for treatment of strokeWomen’s Health – Ranked among the top 5% in the nation
For 2010, Peninsula Regional Medical Center has again receivednumerous awards and 5-star ratings from HealthGrades, the
nation’s leading health care ratings organization. Five stars is the
highest rating possible. This recognition is one more reason thatyou and your family can depend on Peninsula Regional for thefinest medical care on the Delmarva Peninsula.
prm-6845 healthgrades_SlsbryBJ; 9.6 x 12 10/15/09 2:13 PM Page 1
Business Journal • November 2009PAGE 20
chamber studies health care issues
The Salisbury Area Chamber of Commerce Health Care Task Force continues to study the complex issues involved in the proposed major change to the delivery and payment of health care in America.
The group has been reviewing the bills in Congress and filtering out the spin to determine the real impact on the Lower Shore business community.
On Oct. 14 the Task Force presented an update on the reform proposals at a Lunch and Learn in the Chamber. The capacity crowd included both local tele-vision news organizations.
Victor Lowe of Peninsula Neurosur-gical presented the background on why the Obama Administration is pushing reform now.
He also discussed health care costs under the current system and medical malpractice lawsuits resulting in the practice of defense medicine and the over use of diagnostic testing.
The current congressional bills fail to include tort reform (malpractice law-suits) which could provide millions of dollars in savings in reducing overall health care cost.
Sean Fahey of Peninsula Roofing summarized the impact of the different changes being presented to employers and individuals. He also discussed what services would be covered under the new plans and what would not.
Robin Ferger-Hill of Peninsula Car-diology presented the impact of the pro-posals on health care providers.
Al Redmer of Landmark Insurance and a former Maryland Insurance Com-missioner wrapped up the program with a summary of the changes everyone will see in how they obtain health insurance after reform.
The Task Force followed the Lunch and Learn with a survey of the Chamber members to help provide the Chamber Board of Directors with the information to form a position on the issue.
The Chamber is advocating for any changes include tort reform, a national standard for insurance policies that can be offered across state lines and the cost of program needs to be borne by all par-ticipants in the system.
For more information on Health Care Reform and its impact on your business or to find out how to share your con-cerns with our Congressional represen-tatives, contact the Chamber.
atlantic General hospitalconducting survey
In mid-October, Atlantic General Hospital conducted a two-week long community needs assessment. The hos-pital secured the assistance of RKM
Research and Communications, Inc., a market research firm to conduct the re-search on the hospital’s behalf.
The 15-minute telephone survey was administered to randomly selected households in Worcester County and portions of lower Sussex County, Del., eastern Wicomico County, and northern Accomack County in Virginia.
The purpose of the survey is to ob-tain opinions concerning healthcare in our communities so that Atlantic Gen-eral Hospital and Health System can better plan to meet residents’ healthcare needs in the future.
Atlantic General will receive only summary information with statistics in its report from RKM. The information is crucial for planning strategic initia-tives and for providing health education to the public.
“We want to know what residents think about their healthcare options and what services they would like to see of-fered in the future,” said Kim Justice, vice president of planning and opera-tions.
aGh plans annual conferenceNo one can deny the powerful debate
that has taken hold of America regard-ing the state of our healthcare system.
Atlantic General Hospital’s Visions for Total Health Program, which strives to empower individuals and help com-munities improve their overall health through education and disease preven-tion, selected the keynote speaker for this year’s annual health conference with the healthcare debate in mind.
Sarah Jones, an award winning play-wright and performer, will bring her one-woman show, “A Right to Care,” to Stephen Decatur High School’s audi-torium. She tours the country with her cast of characters, giving a voice to the social, ethnic and economic inequities that influence an individual’s access to healthcare.
“We have a wonderful event planned this year, with educational speakers, free screenings including blood draws, demonstrations and mini therapy ses-sions,” said Dawn Denton, the commu-nity education manager at Atlantic Gen-eral Hospital and chair of the Visions for Total Health Committee.
Scheduled for Saturday, Nov. 14, the conference will be held at Stephen Decatur High School from 8 a.m. to 1 p.m. Jones’ performance will begin at 10:30 a.m.
There will be more than 60 vendor displays and six different health talks. Demonstrations of chair yoga, healthy cooking and ballroom dancing will also be available. Attendees can take advan-tage of free massages, reflexology and Reiki therapy treatments.
For a complete agenda or to preregis-ter for the event, visit www.atlanticgen-eral.org/visions.
aGh, rite aid offer clinicsRite Aid Corporation and Atlantic
General Hospital and Health System have announced an agreement to open Atlantic ImmediCare clinics inside three Rite Aid stores in Ocean Pines and Po-comoke City, and Millsboro, Del., this fall. The clinics, which will be open daily, will provide extended hours for care in the evening and on weekends.
At Atlantic ImmediCare, certified nurse practitioners will provide pa-tients with quality care for common illnesses such as strep throat, ear infec-tions, tick bites, flu, bladder infections, bronchitis and allergies, as well as school and employer physicals, labo-ratory tests, adult immunizations and health screenings.
The Atlantic ImmediCare clinics in select Rite Aid locations are open to anyone. They are especially beneficial, however, to those who are already pa-tients of any of the existing providers within Atlantic General Health System and cannot secure an appointment with their regular provider.
With the patient’s permission, Atlan-tic ImmediCare can provide treatment information to the patient’s primary care provider to ensure continuity of care.
Because of the affiliation with the hospital and health system, records of Atlantic ImmediCare visits for individu-als who are existing patients of an At-lantic General Health System provider will immediately be available to that provider through the electronic medical record, ensuring a continuous, up-to-date medical history and more compre-hensive care.
apple Discount DrugsThey say “an apple a day keeps the
doctor away,” so it follows that Apple Discount Drugs can help you get well and stay healthy. “We offer one-stop shopping for your health,” said Jeff Sherr, pharmacist and company presi-dent of the independently owned busi-ness in Salisbury and Fruitland.
At Apple Discount Drugs you’ll find a complete pharmacy, equipped to cus-tom compound medications for you or your pet, including 30 flavors so good your kids will ask to take their medi-cine. Whether you need equipment from a hospital bed to a wheel chair, medical oxygen or intravenous fluids for use at home, Apple Discount Drugs can pro-vide all your needs for home medical
Health Care Topics
continued to page 22
We put the urgency back in emergency
New ... current waittimes available at www.atlanticgeneral.org
When you go to the emergency room, you don’t need more
surprises and a long wait. That’s why Atlantic General Hospital
has added online wait time information to our 30-Minute ER
Promise. Actual wait times are posted on our web site. Most
importantly, you’ll begin receiving care within 30 minutes of
coming through our doors – usually much sooner. It’s that simple
... it’s that important.
We’re proud to be the first hospital in Maryland to offer online
wait time information along with a 30-minute ER promise. It’s just
one more way we put the urgency back in emergency.
No Appointments. No Hassle.
There’s never a convenient time to get sick. That’s why there’s Atlantic ImmediCare.All Atlantic ImmediCare locations are staffed by medical professionals who are affiliated
with Atlantic General Hospital. So you know you’ll always receive the best possible care.
Atlantic General Hospital brings you
$10 off any office visit
Good at all Atlantic ImmediCare locations.Cash, check, Visa and Mastercard accepted
Atlantic ImmediCare – Rite Aid Offices:Millsboro Store101 East DuPont Highway, Millsboro, DE 19966302-297-0397
Ocean Pines Store11011 Manklin Creek Road, Berlin, MD 21811443-664-0190 www.AtlanticImmedicare.com
Always call 911 for life-threatening emergencies.
HoursMon-Fri: 10:00 am – 8:00 pm
Sat & Sun: 10:00 am – 5:00 pmWalk-in / No appointment needed
Pocomoke Store505 Linden Ave., Pocomoke City, MD 21851410-912-4232
Business Journal • November 2009PAGE 22
technology can help stop spread of the fluBy Ira S. Wolfe
Imagine that 10% of your em-ployees are too sick to come to work on any given day. Imagine that over the course of several months to a year 15% or more of your workforce is absent for weeks. Imagine that the
other businesses you rely on are decimated by high absentee rates.
Fortunately, most cases of H1N1 flu are relatively mild -- generally a week of fever, sore throat, runny nose and fatigue. But to minimize its spread, the Centers for Disease Control and Prevention (CDC) has recommended that anyone with symptoms stay home. Another CDC recommendation to minimize the spread of H1N1 is known as social distancing - avoiding conferences, group meetings and face-to-face transactions. Such advice will likely present a disruptive challenge at companies that depend on personal interaction to conduct business. With employees taking time off to care for themselves or family members, the chief concern for most businesses is: Who will be minding the store?
But CDC recommendations only carry so much weight unless enforced by employers. No mat-ter how much the CDC says it, and no matter how much we all know it makes sense, how many people will actually stay home when they are sick - let alone for seven days? Many employees, financially strapped by layoffs, furloughs and cut-backs, can ill afford to abide by
the CDC’s recommendation to stay home unless the employer creates some accommodation for remote access.
History tells us that past influ-enza epidemics have been battled with face masks and vaccinations. But as the nation begins its match with H1N1, computers and smart phones may prove equally valuable, as communicators use electronic and social media to help spread the word about flu risks, prevention and treat-ment. Equally important, technology can be used to keep employees con-nected to co-workers and customers.
The CDC (and other health care organizations) have embraced so-cial media and are going viral with the news about the virus. As of last September, tens of thousands of people viewed CDC videos on YouTube and listened to podcasts. Over 1 million people follow CDC tweets from Twitter and 30,000-plus people are fans of the CDC Facebook page. What the CDC has learned is that social media can help a business:
• Provide timely, accurate, and credible information
• Increase public awareness, knowledge and adoption
• Guide public expectations• Incorporate consumer, employ-
ee and public feedbackEvery business can take a les-
son from the playback of the CDC. While technology and social media can’t immunize a business or its employees against the effects of a pandemic, it can help minimize business disruption caused by high
and extended rates of absenteeism.Now is the time to prepare
employees and customers. In ad-dition to using social media sites like Twitter and Facebook to stay connected with customers and em-ployees, virtual private networks or remote access software like Go-ToMyPC makes telecommuting an affordable and convenient solution for businesses of all sizes to keep individual employees and teams working.
And in taking a lesson book from the classroom, innovative teachers have introduced Skype, a free voice-over-Internet application, to their students. When students are absent, the teacher sets up a webcam in the classroom and absent students call in to “attend” class. Employees too can stay in touch with co-workers and customers even when they are forced to stay home to take care of children or feeling under the weath-er themselves.
Social media, often blamed for siphoning off work-productivity, is actually providing a booster shot for business. Electronic and social me-dia technologies can help inoculate almost any business and minimize against the severe loss of productiv-ity due to high absenteeism should the H1N1 virus attack your employ-ees or their families.
About the authorIra S Wolfe is the president of
Success Performance Solutions, a workforce management consulting firm with offices in Ocean Pines and Lancaster, Pa.
online sites that can help The H1N1 virus is posing a significant threat
to our communities and businesses. The follow-ing websites will help you learn more about the prevention, symptoms, treatment and spread of the H1N1 virus. Share these sites with your employees and customers. “Spread” the word.
Center for Disease Control (CDC) and Red Cross
www.cdc.gov/swineflu/http://sn.im/redcrossfluThe World Health Organization and federal
government sites are also excellent sources.www.who.int/csr/don/2009_04_24/en/index.
htmlwww.pandemicflu.gov/Excellent business sites with communication
kits:www.cdc.gov/SocialMedia/Campaigns/H1N1www.facebook.com/CDCCommunication Toolkit for Businesses and Em-
ployers www.flu.gov/professional/business/toolkit.pdf2009 H1N1 Flu Resources for Businesses and
Employers www.cdc.gov/h1n1flu/businessMap outbreaksAt Google Maps, you’ll see a swine flu map.
Cases are plotted on the map. There’s also Health-Map. It plots disease outbreaks from the past 30 days. By default, it shows a variety of different diseases.
http://sn.im/flumapgooglewww.healthmap.org/enFree assessmentThe IBHS has also created a free Pandemic Flu
Business Assessment. It’s a quick survey to evalu-ate your preparedness in case the swine flu strikes your business.
equipment. Apple Infusion, a licensed pharmacy providing home IV therapy and enteral therapy works closely with the physician, social worker, discharge planner, nursing agency and third party insurers to provide a team that ensures continuity of care in the comfort and fa-miliar surrounding of the client’s home.
You’ll find the facilities visually appealing, well organized and well stocked. Shop in a pleasurable, family-like atmosphere where helpful employ-ees want to provide an excellent cus-tomer experience. “We hire, train and give employees the proper tools to solve customers’ problems,” Sherr said. “We really want to help people. That’s what we should be there doing.”
Apple Discount Drugs has four loca-tions to serve you: at 404 North Fruit-land Boulevard and 1500A Pemberton Drive, Salisbury; 314 Franklin Ave., Suite 600 in Berlin and Snow Hill Phar-macy in Snow Hill. For more informa-tion, call (410) 749-8401.
eastern Shore PharmacyEastern Shore Pharmacy got its start
in Salisbury, Md., nine years ago in October. “We’re the bestest little drug store in town,” said Bob Elliott, owner, pharmacist and generally jovial person. “We guarantee a smile before you leave, no matter how sick you feel, because that’s the best medicine there is,” Elliott insists.
In addition to prescription medicines, Eastern Shore Pharmacy carries diabetic supplies, low carb food, Jobst stockings, Yankee Candles, Russell Stover candies and a full line of Burt’s Bees products.
“We also offer counseling to diabet-ics and free delivery,” Elliott said.
Eastern Shore Pharmacy is located at 400 Eastern Shore Drive, across from Peninsula Regional Medical Center, telephone (410) 749-5253.
tri-County health surveyDuring November and December,
the Somerset, Wicomico and Worcester County Health Departments, Atlantic
General Hospital, McCready Memorial Hospital and Peninsula Regional Medi-cal Center will be sponsoring a Tri-County Community Health Assessment.
The survey will be conducted by Professional Research Consultants of Omaha, Nebraska. These six partners have been sponsoring this survey once every five years since 1995.
The survey is administered by tele-phone and will include a randomly selected number of households from throughout the Lower Shore. If your household is chosen to participate, please take time to answer. Your re-sponses will be completely confidential and your participation will help identify adult, child and adolescent health needs in the tri-county area.
If you would like more informa-tion regarding the survey, you may call the Somerset, Wicomico or Worcester County Health Departments during reg-ular business hours. Somerset County residents may contact Lori Conklin at 443-523-1740. If you live in Wicomico County, contact Tammy Griffin at 410-
334-3480. Those living in Worcester County may contact Dr. Jennifer Shultz at 410-632-1100, ext. 1234.
Diabetes awareness month November is National Diabetes
Awareness Month. To celebrate, on Tuesday, Nov. 10, Apple Drug’s Fruit-land location will offer: a cooking demonstration, healthy eating class, foot screenings, eye exams, and a meter exchange. Also from 9 a.m. to noon, a Health Across America bus will offer free diabetes screenings to the public. For details call 410-749-8401.
record-setting flu clinicPeninsula Regional Medical Center’s
recent Drive-Thru Flu Clinic at Arthur W. Perdue Stadium in Salisbury on Oct. 1-2, set a record for the number of people vaccinated. Nurses administered 6,740 adult vaccinations to people 18 and above and 233 pediatric vaccina-tions others to those between the age of 13 and 17 for a grand total of 6,973 vaccinations. That number is the larg-est amount in the 16 year history of the Medical Center’s Drive-Thru Flu Clinic.
Health Care Topics continued from page 20
Business Journal • November 2009 PAGE 23
DiscoverDELMARVA
Don’t miss this chance to be featured in the
2009 Discover Delmarva magazine & directory.
Advertising discounts are offered to Salisbury Chamber of
apple discount drugs opens a diabetes resource center
Apple Discount Drugs is “going the extra mile” for patients with diabetes with the opening of the new Diabetes Resource Center at the Fruitland loca-tion. The center provides basic diabetes instruction for meal planning and exer-cise. Patients can also receive injection instruction and medication manage-ment as well as confidential one-on-one counseling and monthly supports groups.
The trained staff at Apple provides educational items, new product infor-mation and web site support links as well as blood glucose meter instruction, custom fitting for diabetic shoes, sup-port hose fittings and the handling of Medicare and insurance billing.
“We know physicians and their staff can get very busy with the day-to-day operations of a doctor’s office,” said Jeff Sherr, President, Apple Discount Drugs. “We are offering them help and support with their diabetes patients by providing an educational resource and personalized care.”
So far, Apple has received rave re-views from their diabetic customers.
“I am 66-years-old and did not know I was a diabetic until I went into Apple
for a screening,” said Lawrence Miller of Salisbury. “I thought I was having trouble with my kidneys but it turned out my blood sugar was so high I could have had a stroke at any minute.”
When John, Apple’s diabetes re-source pharmacist, saw the reading on Lawrence’s glucose levels he imme-diately called his doctor to get him an appointment. The doctor wasn’t in the office that day but that didn’t stop John. He called the doctor at home to tell him how serious the situation was for Law-rence. The doctor met Lawrence at the office to give him a fast-acting shot of insulin.
“John saved my life. If it weren’t for him I could have suffered a stroke or went into a coma. After the incident John taught me how to check my blood sugar. Now I check it at least twice a day. He also helped me understand how to manage my diabetes by eating healthy. I’ve lost 10 pounds in the last four weeks because of the changes I made and I feel great.”
For more information about the Apple Diabetes Resource Center, call 410-749-8401, option 5 or email [email protected].
PILARS surgeons perform nearly 40 different types of minimally invasive general, gynecologic, bariatric, urologic and cardiac procedures - 1,500 annu-ally - some featuring the da Vinci High Definition Surgical System Robot.
PILARS surgical benefits include less pain and less chance of post-oper-ative infection, less blood loss during surgery, shorter hospital stays, faster healing and a faster return to normal, and improved cosmetic results
Laparoscopic surgery Laparoscopic, or minimally invasive,
surgery consists of making small inci-sions and placing instruments through those incisions to perform procedures that would otherwise be done though a larger incision. The first laparoscopic procedure to become widely accepted was laparoscopic cholecystectomy (re-moving the gall bladder).
Since then, surgeons have adopted and mastered the techniques, and now perform most abdominal procedures laparoscopically versus the traditional open fashion. At PRMC, these include: robotic prostate removal, robotic coro-nary bypass surgery, laparoscopic lap band weight reduction surgery, laparo-scopic colon surgery, laparoscopic acid reflux surgery, laparoscopic gallbladder, spleen and adrenal gland removal, lap-aroscopic hernia repair and laparoscopic uterine surgery.
Robotic surgery The da Vinci Surgical System Robot
is another key PILARS component. Peninsula Regional Medical Center
pioneered da Vinci use on the Delmarva Peninsula.
It allows our urologic and cardio-thoracic surgeons to be less invasive and bring surgical precision to a whole new level. From a control console, ev-ery hand a finger movement is translat-ed into corresponding micro-movements by the robot. Specialized laparoscopic instruments, controlled by the surgeon, perform the surgery with extraordinary accuracy.
Cameras transmit back to the sur-geon a magnified, three-dimensional, full color look inside the patient that is 10 times larger than the actual surgical area, with a 360-degree field of vision and the ability to zoom in and out and move side to side.
Ask your surgeonIf you’re considering surgery or have
been scheduled for an upcoming opera-tion, ask your surgeon about your mini-mally invasive options at the Peninsula Institute for Laparoscopic and Robotic Surgery at Peninsula Regional Medical Center.
Urologist Mark Edney, MD, one of the surgeons to pioneer the use of the da Vinci Surgical System Robot on the Delmarva Peninsula, serves as its medical director. “We’re very fortunate to have a group of 30 surgeons of this caliber who are actively involved in PILARS and dedicated to its success,” said Dr. Edney.
For a complete list of the Delmarva surgeons participating in PILARS and the procedures they’re performing, visit www.peninsula.org/PILARS or call 1-877-456-6350 or 410-912-6350
continued from page 17
Minimally invasive procedures
Business Journal • November 2009PAGE 24
Smart cars a smart idea for riverside PharmacyBy John Rankin
When a business offers delivery ser-vice and gas costs $4 a gallon, it needs a good strategy to stay in the black. A Salisbury pharmacy met that challenge with a smart idea.
Riverside Pharmacy and Milford Street Pharmacy are owned by Fred Batie, who operates the pharmacies with different names to reflect their locations. During 2008, the high price of gas pres-sured operating margins at a time when the business had old, high-mileage delivery cars. How could the business replace them and reduce its fuel costs?
Batie, who is a car buff, heard about super-small vehicles with 3-cylinder engines. The cars, called “smart cars,” are popular in European cities but have limited use here. Smart cars are manu-factured by Germany’s Daimler AG and are available at Mercedes-Benz dealer-ships throughout the United States.
After doing some checking, he found that smart cars boast an EPA mileage rating of 33 city and 41 highway. Confi-dent that the cars would reduce his fuel costs, Batie purchased two late last year. Their impact on his fuel costs was clear and immediate.
After seeing the benefit of the smart cars, the pharmacy took its investment
one step further. They decided to use the cars to increase the pharmacy’s vis-ibility in the community, contracting with Read Signs, a Salisbury business that specializes in vehicle lettering.
Bright, eye-catching decals were ap-plied to the cars to draw attention to the business name.
The decal design is the same on both cars except the colors are different. It shouts the business name in angled let-ters and encourages the reader to “think smart!”
Melissa Batie Johnson, who manages the pharmacy’s advertising and market-ing, says the response to the new cars has been enthusiastic.
“We’ve had so many customers tell us that they’d seen our cars around town and remembered Riverside’s name when they needed a prescription,” she says. “Our drivers have been at red lights and had adjacent drivers wind their windows down to ask questions about the car.” This is the kind of atten-tion that any business would welcome.
The response to the smart cars has been so great that Batie Johnson ad-opted the “smart” concept as the center of the pharmacy’s advertising and mar-keting campaign. “Think Smart” has become the business motto and now appears on pharmacy smocks, business
cards and in radio and TV ads.Batie Johnson is planning more
creative ways to use the “think smart” concept in the future. “We want to grow and be environmentally friendly, but keep our personal feel with customers as we grow,” she says.
The “think smart” campaign is a good example of how a business can prosper by considering creative business or marketing strategies. As the recession continues to strain small businesses, considering new ideas can be a smart idea.
riverside pharmacy uses a smart car to make deliveries. the pharmacy, which also includes Milford street pharmacy, has adopted the “smart” concept as the center of its advertising and marketing campaign.
MONDAY - FRIDAY 8 AM - 5:30 PM MON-FRI 8-5:30 / SAT 8 AM - NOON
106 MILFORD STREET 540 RIVERSIDE DRIVESALISBURY, MARYLAND
www.riversidepharmacies.com
RMost convenient, fast and friendly service in Salisbury for more than 30 years!n Local Delivery!n Drive-Thru Services!n Refill Scripts via Web!
n Senior Citizen Discounts!n FSA Cards Accepted!n Easy Access for SU Students!
Fred Batie & Buddy Richardson - Pharmacists
4
4
4
4
4
4
As health care professionals prepare for the flu season, much attention is be-ing focused on the H1N1 (Swine Flu) influenza.
Peninsula Regional’s Emergency Management team has been closely monitoring the latest information on the virus and is preparing action plans to respond to what could potentially be a very busy flu season.
Members of the Emergency Manage-ment team are meeting weekly to de-velop strategies that will address medi-cation inventory, staffing resources, supply needs and facility logistics in the event of a significant influx of patients into the Emergency Department with flu symptoms.
The symptoms of H1N1 flu are no different from the common seasonal flu. If you have flu-like symptoms and are worried that it may be H1N1 flu, stay home and call your doctor before going to the Emergency Department or to the doctor’s office to prevent others from being exposed.
Doctors can diagnose influenza most of the time based on a person’s symptoms, so people suffering from flu symptoms do not always need a labora-tory test.
The Medical Center Laboratory has a
rapid test for influenza, but it cannot tell whether or not the influenza is H1N1.
Testing to determine if a person is infected with the H1N1 strain is per-formed at a state laboratory, which at this time is only performing H1N1 test-ing on two groups: hospitalized patients and outpatients as directed by the health department.
Individuals who come to the Emer-gency Department with flu-like symp-toms will not be tested for H1N1 be-cause regardless of the test results, the recommended treatment is the same for both H1N1 and the seasonal flu.
The Centers for Disease Control (CDC) recommends only using antiviral agents such as Tamiflu (Oseltamivir) for those persons who are hospitalized with influenza or for persons at a higher risk of complications.
For more information, those inter-ested should check their local Health Department’s website at www.som-ersethd.org, www.wicomicohealth.org, or www.worcesterhealth.org.
Maryland residents may also call the Maryland H1N1 flu hotline at 1-877-MDFLU4U (633-5848) or send questions via email to the Department of Health and Mental Hygiene (DHMH) at www.dhmh.state.md.us/swineflu.
peninsula regional prepared for expected busy flu season
Business Journal • November 2009 PAGE 25
As you’re no doubt aware, the long and deep recession has re-sulted in the highest unemployment rate in decades. But if you’ve been laid off, or if you fear a layoff may soon be coming, you’re less interested in statistics than in your immediate financial future. How will you get by until you land a new job?
This is a scary question, of course. And it can cause you to look at all your available finan-cial resources — including your 401(k), which may well be the largest single financial resource you have.
But before you cash out your 401(k), make sure you under-stand what’s involved. Your former employer is required to withhold 20% of your account balance to prepay federal taxes. Also, all your 401(k) proceeds
will be taxed as ordinary income. And if you’re under age 59½ when you liquidate your 401(k), you may also be subject to a 10 percent penalty. And worst of all, the money may not be available to you when you retire.
Obviously, if you have no oth-er financial resources, you may have no choice but to tap into your 401(k) plan.However, if you can find an
alternative way to tide yourself over until you’re working again, you may be better off in the long run by not cashing in your plan.
If you decide against the
“cash-out” option, what can you do with your 401(k)? Here are two possibilities:• Keep the money in your
former employer’s plan. If your former employer permits it, you may able to leave your money in your 401(k). You won’t have to pay any immediate taxes, and your money can continue to grow tax deferred. But you may no longer be able to add funds to your account.• Roll your money over to an
IRA. If you roll over your 401(k) assets to an IRA, you’ll avoid paying immediate taxes, and your money can continue to grow tax deferred. Furthermore, you can fund your IRA with many types of investments, as opposed to a 401(k), which may offer only a handful of choices. And when you can afford it, you can make additional contributions to your IRA. Also, when you retire, you may find that an IRA gives you more flexibility in making with-drawals than a 401(k).
While there are some clear benefits to keeping your 401(k) with your former employer or moving it to an IRA, neither choice helps you answer the question of how you’ll make it, financially speaking, until you’re working again. If you’ve built up a cash cushion in the preced-ing years, you can turn to it now, of course. And if you’ve created an investment portfolio outside your 401(k), take a close look at it. You can consider adjusting your investment mix to add more income-producing investments, if appropriate.
Keep in mind that your portfo-lio should reflect your risk toler-ance, long-term goals and time horizon.
A layoff is never easy — and it can force you to make some tough choices. But if you can help protect your 401(k) today, you’ll be helping yourself tomor-row.
What should you do with a 401(k) after a layoff?Investing...if you can protect y our 401 (k) today, you’ll be better off tomorrow.
By Kelley Selph
Business Journal • November 2009PAGE 26
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Have you heard about the employment successes at the Walgreens distribution center in South Carolina?
I was fortunate enough to listen to keynote speaker Randy Lewis, senior vice president of Distribution & Logistics for Walgreens Company, at the USBLN Na-tional Conference in Wash-ington, D.C., in September.
Their center in Anderson, S.C., has the highest quality of output, the lowest turnover and lowest workplace acci-dents of all their distribution centers in the U.S. and 30% of their workforce has a disability. Randy Lewis made a com-mitment to hire individuals with dis-abilities because he felt it could work. It did work, and some positive surprises came along with it.
One quote Randy used that I have repeated several times since is, “If
you’ve seen one person with a disabil-ity, you’ve seen one person with a dis-ability.”
Everyone is different. Some accom-modations had to be made but one of the surprises was that some accom-modations benefited everyone. For example, one of their logistics processes included referring to a computer screen with a lot of small type in a spreadsheet format. Information Technology simpli-fied the screen using icons instead. The job process became more consistent,
was easier to learn and less ambigu-ous. Time to accomplish that job and training time to learn how to read the screen for new hires, disability or not, was dramatically reduced.
Other accommodations were that training sometimes had to be done dif-ferently or may have taken a little lon-ger than usual. Most accommodations cost less than $25 but usually cost $3 or less.
One employee worked a station loading the conveyor belt. He was un-comfortable if anyone encroached on his personal space. The accommoda-tion was to put yellow duct tape on the floor designating his space and training employees to respect his work area. The area was about 5’ X 5’.
Another employee with a develop-mental disability was a good worker but tended to stay out on break too long. He was obsessed with Barack Obama so they put up a picture of Obama in his workspace with a conversation bubble saying, “Don’t be late getting back to
your station!” It worked! Another employee with obsessive
compulsive disorder was in the box trimming area and her time was not up to standard because she focused on how accurately she cut the boxes. Hu-man Resources developed a pictorial checklist showing the number of boxes she needed to cut in the necessary time frame.
The focus shifted from how she cut the boxes to making sure all the boxes on the checklist were checked off and her speed improved to the level re-quired.
The center’s atmosphere or cul-ture changed as well. There became an improved sense of purpose, being and teamwork. In this economy, costs needed to be reduced at all the centers. In other centers, people worried about themselves but in the Anderson center, employees asked what they could do to help. To listen to Randy Lewis’s full presentation, visit www.walgreesout-reach.com/aboutus/videos.html.
hiring people with disabilities takes a bit of creativityBy Jackie Gast
the focus shifted from how she cut the boxes to making sure all the boxes on the checklist were checked off and her speed improved.
Human Resources
Business Journal • November 2009 PAGE 27
Taste of the Town
Members of the Yp committee make the most of the networking opportunities.
Kristen conn and licia gliptis of Wicomico recreation, parks & tourism chat with tom Knorr of evolution craft Brewing company & soBo’s Wine Bistro.
Brennan Jones, sherwin-Williams and Katie Weisner, Weisner real estate.
The Young Professionals (YP) Committee of the Chamber hosted their second annual “Taste of the Town” event at Rowen’s Mill Clubhouse. Over 70 people at-tended and local businesses provided refreshments. Thank you to everyone who donated to the event: Black Diamond Lodge, Bistro 54, Brew River, Evolution Craft Brewing Company, Ikebana, Liquid Assets, Market Street Inn, Peaky’s, Pepsi Bottling Ventures and SoBo’s Wine Bistro.
A special thank you to Rinnier Development for the use of the clubhouse again this year and to Rob Korb of Rob Korb Photography for photographing the event.
The event was put together by the Networking subcomittee of the YP’s. For more information on the YP’s, visit www.salisburyyoungprofessionals.com or con-tact Tiffanie at [email protected].
program matches volunteersRSVP matches volunteers, 55 and
older who have the time and skills to offer local non-profit groups. Real-izing that many individuals may not have time for long term commitments, RSVP introduces the Pro Bono Con-sulting Program. Volunteers can sign up for short term opportunities that use their professional skills or hobbies to help local non-profits.
Those with technical skills can help set up web pages, install software or trouble shoot. Communications professionals can offer advice, create videos or write articles. Non-profits can also benefit from consultants in human relations, marketing, grant writing and financial planning.
Personal interests and hobbies also lend themselves to volunteer opportu-
nities. Gardeners can help landscape a wheelchair garden and those who are good with a hammer can help make minor repairs.
If you are retired, semi-retired, between jobs or at the peak of your career, you can contribute to your community.
For more information, contact Proj-ect Director, Valerie Wagner at 410-742-0505, ext. 112 or email [email protected]. While our focus is those who are 55 or older, we will connect volunteers of any age with area non-profits.
RSVP, Your Response to Com-munity Service, is federally funded through the Corporation for National Service and is sponsored by MAC, Inc, the Area Agency on Aging.
Business Journal • November 2009PAGE 28
new ShoreCan Volunteer Center opensVolunteering on Maryland’s Lower
Eastern Shore is now easier than ever before.
A ribbon cutting ceremony on Oct. 14 officially celebrated the opening of the new home of the ShoreCAN Volun-teer Center at the Community Founda-tion of the Eastern Shore in Salisbury.
The purpose of the Volunteer Center is to connect local nonprofit organiza-tions that need volunteers with individu-als on the Lower Shore who are looking for volunteer opportunities.
“This is an exciting time for volun-teerism,” said Spicer Bell, Foundation president. “Volunteering connects peo-ple to hope and offers a chance to build a stronger community.”
The Foundation has taken on the re-sponsibility for operating and promoting the volunteer center in order to increase volunteerism throughout the Lower Shore.
The primary means of facilitating the connection between prospective volun-teers and the needs of local nonprofit organizations is an interactive website www.shorecan.org that benefits both.
To help launch the new center and promote volunteerism, the Community Foundation is being assisted by Jona-than Fitzsimmons, a VISTA Volunteer and Salisbury University senior.
Local nonprofit organizations are currently being introduced to the new ShoreCAN Volunteer Center through a series of training sessions at the Foun-dation.
The ShoreCAN program has the
potential to significantly increase vol-unteerism on the Lower Shore of Mary-land by enabling local nonprofit organi-zations to match-up their needs with the skills and availability of volunteers who register on the website.
Individuals seeking volunteer op-portunities and local nonprofit organiza-tions needing volunteers are encouraged to visit www.shorecan.org, or call the Community Foundation at 410-742-9911 to learn more.
art cooley, board chairman of the community foundation of the eastern shore, cuts the ribbon to officially open the new home of the shorecan Volunteer center at the foundation’s offices in salisbury.
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CHECkERS DONATIONS -checkers drive-in restaurant, located on south salis-bury Boulevard, across from giant shopping center, in salisbury, recently donated 100 meals for clients who are economically disadvantaged. from left are orville penn, director of training and education at shore up!, patricia finney, assistant general manager, and checker’s owner cliff pulliam. checkers also donated grilled and breaded chicken to shore up! in salisbury. the chicken will create over boxes of chicken to the Wesley temple after school program at Wesley temple united Methodist church. the donation will be utilized this fall as hot meals given to children on Wednesdays.
Business Journal • November 2009 PAGE 29
federal e-Verify regulations in effectThe E-Verify regulation which re-
quires government contractors and sub-contractors to verify workers’ employ-ment eligibility is finally in effect after some delays.
Federal contractors are now required to participate in E-Verify if: the contract value is $100,000 or more awarded or renewed on or after Sept. 8, and the Federal Acquisition Regulation (FAR) contract specifically requires participa-tion in E-Verify.
Federal contractors are required to enroll in E-Verify within 30 days of the contract award date. After enrolling, contractors will have 90 days to imple-ment the program and verify the work eligibility of new hires and some current employees assigned to FAR contracts.
Employers do not have to verify
current employees if: those employees were hired before Nov. 6, 1986; em-ployees who provide indirect or over-head functions relating to the contract; individuals with secret, top secret and confidential security clearances; and employees with HSPD-12 credentials.
Contract’s exempt from the E-Verify requirement include the following: con-tracts that include only commercially
available off-the-shelf (COTS) item (or minor modifications to a COTS item) and related services; contracts of less than the simplified acquisition thresh-old ($100,000); contracts less than 120 days; and contracts where all work is performed outside the United States.
For more information on E-Verify, visit www.dhs.gov/e-verify or call 888-464-4218.
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RIBBON CUTTING - a ribbon cutting ceremony on sept. 30 officially opened the new outreach center, coastal hospice at the ocean. the facility, located in Berlin’s taylorville center on route 589, allows coastal hospice to expand its services in Worcester county. the outreach center will offer education for volunteers, group meetings for the bereaved, along with resources, and support for family members in the community who are coping with life-limiting illness or the loss of a loved one.
ISG HELPS CHILD - isg international in cambridge wore blue jeans and green shirts recently in support of eight-year-old david ryan Jr., who was recently diagnosed with a rare and life-threatening disease, Xlp. david, who is the son of isg employee tina ryan and her husband david sr., will need a bone marrow transplant at Johns hopkins hospital in Baltimore. to make a donation in support of david ryan or for more information, call 800-336-5659 or visit www.isgintl.com.
new raven’s club at uno’sto aid charities
When the Baltimore Ravens swooped into Maryland in 1996, Bob and Tammy Weber of Salisbury be-came huge fans.
Since then, the Weber’s children have just about left the family roost. Now the couple has decided to adopt the purple football team and hope other fans will join them.
The Weber’s are forming the first Salisbury Ravens Roost. Ocean City and Fenwick Island also have official Ravens Roosts.
The Ravens Roost is a non-profit so-cial organization committed to support-ing professional football in Baltimore, specifically the Baltimore Ravens.
In addition to gathering on Sundays at Chicago Uno’s Bar and Grill in Fruitland to cheer on the Ravens, the roost will provide the opportunity to participate in fundraising events to ben-efit local charities.
The initial letter of interest has been submitted to the Council of Ravens Roosts.
“We are now in the process of estab-lishing the initial 25 ‘charter’ members and the officers and Board of Directors of the organization,” says Weber.
Additional membership drives will be held at Chicago Uno’s Bar and Grill once they are officially approved by the council.
All members must be at least 21 years of age. For more information, contact Bob or Tammy at 443-521-5461, or by e-mail, [email protected].
Business Journal • November 2009PAGE 30
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david Macleod, Wicomico county council, and susan owens, BB&t.
bb&tOn Tuesday, Sept. 28, BB&T Bank hosted a Business After Hours for Chamber
members at their South Salisbury branch. BB&T provided door prizes, network-ing and refreshments. Catering was provided by Black Diamond. Bonnie Smith welcomed Chamber members to the branch and made sure everyone felt comfort-able. A big thank you to BB&T for hosting a wonderful event.
scott robertson, robertson & robertson, pa, and steve robinson, isg interna-tional.
Bonnie smith of BB&t welcomes mem-bers to the event.
les dennis, BB&t, Mitchel Marriner, chesapeake Mortgage funding, and Martin coulbourne, MJc electric service.
John Morris, shore distributors, Mark greene, BB&t, and skip cox, austin cox Mechanical.
Business Journal • November 2009 PAGE 31
Delmarva Power donates alarmsDelmarva Power’s Emergency Ser-
vices Partnership Program donated residential smoke alarms to fire safety officials for distribution throughout Maryland’s Eastern Shore.
Maryland fire safety officials re-ceived 1,000 regular smoke alarms and 80 special needs smoke alarms for the deaf and hearing impaired.
“For the past nine years Delmarva Power’s Emergency Services Partner-ship Program has made smoke alarm donations part of our commitment to public safety,” said John Allen, vice president, Delmarva Power Region.
Additional organizations supporting this effort include: The Salisbury Fire Department, Maryland State Firemen’s Association, Fire and Burn Safety Co-alition of Maryland, Maryland State Fire
Prevention Commission and Maryland State Chief’s Association.
Lowes Home Improvement Ware-house and Harris Communications of Minnesota provided these alarms to Delmarva Power at a reduced cost.
tetC earns leeD silver ratingSalisbury University has earned its
first Leadership in Energy and Envi-ronmental Design (LEED) certification from the U.S. Green Building Council (USGBC) for its Teacher Education and Technology Center (TETC), opened in 2008.
The USGBC is the nation’s leading organization supporting environmentally responsible building. The TETC earned silver certification, one of the top three levels available, following the council’s inspection and analysis.
In designing and building the new center, Ayers Saint Gross Architect + Planners and Holder Construction Co. used a set of 69 guidelines established by the USGBC for environmental qual-ity. This included everything from reflective pavings on the roof and sidewalk to reduce heat island effect
to recycling waste materials from con-struction (more than 72 percent was recycled). All new buildings at SU are being designed with LEED standards. Some of the older buildings, including four residence halls currently undergo-ing or preparing for renovations, are be-ing retrofitted to meet those standards.
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WALMART DONATIONS - Wal-Mart in salisbury recently donated $1,000 to the March of dimes. here store Manager Kevin fullmer presents a check to Melodie carter, Board of directors, March of dimes. Walmart in salisbury also donated $1,000 to the Mardela springs Volunteer fire co. a check was presented to doug Jones, fire department chief. and the salisbury Walmart donated $1,000 to Jen’s gems with the ronald Mcdonald house. a check was presented to Jennifer Benson, coach and founder of Jen’s gems.
DILA RECEIVES GRANT - deaf independent living association, inc. (dila) has been awarded a two-year grant, $75,000 per year, from the Maryland state depart-ment of education’s division of rehabilitation services (dors) through the american recovery and reinvestment act (arra) of 2009 to expand their specialized services. from left, Kevin Mcgowan, dila’s Job seeking skills instructor, discusses good work traits with students, albert rivas and charles hunkapiller, in american sign language (asl).
TEAM SVN-MILLER - sperry Van ness- Miller commercial real estate along with friends and family joined the american cancer society’s relay for life on sept. 25-26. the sVn-Miller team raised over $5,300. the team would like to thank our team captain, christina rice, co-captains, Melanie griffin and Melissa Marcum and our local business sponsors for their contributions.
Business Journal • November 2009PAGE 32
Department receives grantSalisbury University’s Nursing De-
partment has been awarded $635,601 from the Maryland Higher Education Commission to establish clinical educa-tor partnerships with Peninsula Regional Medical Center in Salisbury and Atlan-tic General Hospital in Berlin. The grant creates three hospital-based clinical fac-ulty positions.
The positions will be filled by nurses employed by each partner hospital. Two SU alumni have already been appointed: Rebecca Skorobatsch (’05) at Peninsula Regional and Julie Long (’93) at Atlan-tic General.
Both will work in the area of adult health for the duration of the three-year appointment. A third, two-year position in women’s and children’s health will be filled at Peninsula Regional next year.
The partnership benefits the hospitals by allowing them to retain experienced staff and offer them opportunities to continue their education.
PrmC receives recognitionAn independent study by Health-
Grades, the nation’s leading independent health care ratings organization, has recognized Peninsula Regional Medical Center for high quality patient care in Cardiac Services, Orthopaedics, Stroke, Pulmonary, Prostatectomy, Gastrointes-tinal Care, Critical Care, General Sur-gery and Women’s Health.
Peninsula Regional Medical Cen-ter’s quality of patient care was cited by HealthGrades’ 12th Annual Hospital Quality in America Study.
As the only recipient of the 2009 HealthGrades Distinguished Hospital Award for Clinical Excellence on the Delmarva Peninsula, ranking among the Top 5% of hospitals in the entire nation
and one of only 270 hospitals nation-wide, Peninsula Regional received sev-eral top five-star ratings for the quality of its care in multiple clinical services and treatments.
The new 2010 HealthGrades hospital ratings are posted online at www.health-grades.com.
best pass rate in the state Salisbury University nursing students
are tops in the state, again.According to the Maryland Board of
Nursing, they had the highest pass rate of all baccalaureate programs in Mary-land on the National Council Licensure Examination (NCLEX) in 2008-2009, for the second consecutive academic year.
With some 96.05 percent of students passing on the first try, SU surpassed peers including Johns Hopkins Univer-sity and the University of Maryland, College Park. SU also topped its pass rate of 95.45 percent from last year.
The statistics represent students in SU’s two undergraduate nursing tracks: traditional first-degree students and ac-celerated second-degree students. Some 73 out of 76 passed on the first try.
PrmC offers satellite officePeninsula Regional Medical Center
and its Health Information Management (HIM) department announce the open-ing of a new Medical Records Satellite Office on the first floor of the Medical Center.
The new Medical Records Satellite Office, which is located just off the Same Day Surgery/Labor & Delivery Entrance on Vine Street, provides cus-tomers an easy to access location where they may obtain copies of their medi-cal record. Hours are Monday through
Friday, 8 a.m. to 5 p.m. Customers must present photo identification at the time of pick up, and request copies of their medical record in advance. An authori-zation form to release medical records is available online at www.peninsula.org. For more information, call the Health Information Management department at 410-543-7075.
Pharmacy accreditationPemberton Pharmacy and Gift an-
nounces a Three-Year Accreditation award in durable medical equipment, off-the-shelf orthotics, and comprehen-sive pedorthics by the American Board for Certification in Orthotics, Prosthet-ics & Pedorthics, Inc. (ABC)
Pemberton Pharmacy and Gift is rec-ognized for achievements in the areas of organizational management, patient care standards, quality assurance, sup-plier compliance and facility and safety management.
This award represents the highest level of accreditation achievable in the profession of orthotics and prosthetics.
hospice staff attend conference
In partnership with the Hospice and Palliative Care Network of Maryland, Coastal Hospice hosted the End-of-Life Nursing Education Consortium (EL-NEC) Train-the-Trainer seminar in Sep-tember. This conference was presented at the Clarion Resort in Ocean City.
Participants had the opportunity to hear from professionals in end-of-life and palliative care. Coastal Hospice staff members Judith Dorsey, RN, CNPN, Marguerite Russo, MS, FNP-BC, CHPN and Elizabeth Geeslin Smith, RN, BSN, were among faculty.
This course was designed to provide nurses, nurse educators and other pro-fessionals with essential training in end-of-life and palliative care.
free hotline available2-1-1 Maryland, a free confidential
information and referral hotline, became accessible in Maryland for all 24 juris-dictions last week.
The Life Crisis Center (LCC) in Salisbury, staffs the hotline for the Peninsula region. The hotline is avail-able 24 hours/7 days a week, in several
languages, and is one of the four call centers in the state to house 2-1-1 Mary-land.
2-1-1 Maryland connects individu-als with health and human services re-sources in their community, providing a broad range of services like rent as-sistance, food banks, emergency shelter, affordable housing, job training, energy assistance and health resources.
HENSON FUN WALk - nearly $30,000 was raised in support of the richard a. henson cancer institute at peninsula regional Medical center at the first annual richard a. henson can-cer institute 5K fun Walk on sept. 19. More than 300 runners and walkers registered, many of them cancer survi-vors. among them was 4-year-old Katie Vaughn. Katie, who served as the 5K walk’s princess, was diagnosed last year with leukemia. she is also the great-niece of the institute’s namesake, local aviation pioneer and philanthropist the late richard a. henson of salisbury. shown here is Katie with her grandfather steve farrow, henson’s nephew.
PROGRAM RECERTIFIED - the cardiovascular & pulmonary rehabilitation pro-gram of the guerrieri heart & Vascular institute at peninsula regional Medical center was recently awarded recertification by the american association of cardiovascular and pulmonary rehabilitation (aacVpr).
the cardiovascular & pulmonary rehabilitation team at prMc includes: first row, seated, from left: sue colliton, Joyce feetham and diane holston. second row, seated: Jeff Voorhees, ruth Jones, rebecca toth, fran ray, susan Miller and andy gareis. Back row, standing: terri Wilcox, pamela caldwell, debbie downey, teresa parsons, chad nixon, liz Macfarlane and Kim Metzger.
the program was founded in 1986 and is the largest and most comprehensive program in the state of Maryland, providing services to patients at the Medical center and at a second location in Berlin.
Health
Business Journal • November 2009 PAGE 33
The reality is that com-mercial real estate proper-ties and portfolios that are actively managed not only perform better on an operat-ing basis, but in most cases, they yield more at disposition as well. That said, my ques-tion is this: Why is it that so many commercial real estate principals attempt to manage their own portfolio?
While the answers clearly vary on a case-by-case basis, the most common reason usually boils down to the perception that money can be saved by not paying third party management fees.
Indeed, the age old dispute between “do it yourself” and “do it for you” business models are alive and well in the commercial real estate industry. In the text that follows I’ll make the case for professional management as a value added service that will enhance overall property returns.
Let’s begin our discussion with the difference between property manage-ment and asset management. It was not too long ago that there were very distinct differences between these two disciplines.
Property managers were deemed to be tactical in nature, focusing on day-to-day operating issues such as routine maintenance, minimizing vacancy, col-lection of rent/lease payments, and first tier communication with tenants. Asset managers on the other hand were strate-gic in nature focusing on adding value to the property by making positioning decisions that would increase net oper-ating income (NOI) and valuation.
While these distinctions still ex-ist among some firms, the increased sophistication of professional manage-ment firms over the past few years have caused the lines to be blurred to the extent that many firms now provide both disciplines in an integrated service offering.
As an owner of commercial real estate, unless you’re a very large and sophisticated commercial enterprise, attempting to do it yourself or to hire internal staff is not only inefficient and very expensive, but is often short sighted.
You see, the right question to ask is not can you manage your own portfolio, but should you?
Let me provide an analogy for il-lustrative purposes. I could do my own taxes, I have the financial acumen to do so, and who knows my financial position better than I do? Why should I pay a CPA to do something that I could clearly do myself? The same example is true for professional property manage-ment.
1. Time: Is managing property the highest and best use of your time? Do
you have better things to do, or would it take you much longer to organically manage your property than it would a professional manager? Could you likely incur greater amounts of frustration than you care to subject yourself to?
2. Competency: Professional manag-ers are immersed in commercial real estate on a daily basis. There may be missed opportunities that end-up leav-ing money on the table.
3. Cost: I’m certain my account-ing firm saves me more in taxes than I pay them in preparation fees. It simply makes financial sense to use a profes-sional.
The same is true with a property manager. Many do-it-yourself owners end up leaving money on the table in the form of missed or miscalculated rent increases, failure to pass on all main-tenance charges that are the tenant’s responsibility, or the missed savings that can be realized through economies of scale.
Do you prepare your own taxes? Do you perform your own legal work? Think about all the areas in your busi-ness where you choose to seek profes-sional advice and counsel.
Why would you deviate from a prov-en model when it comes to managing your commercial real estate assets? The professionals you select to represent your interests work for you.
You are still in control, you call the shots. You are simply leveraging down through delegation to a service provider who is an industry expert. Why would you choose any other path?
As an owner you want to collaborate with the best professionals in any given field to produce the best possible out-come, managing risk along the way, at a reasonable price point.
You utilize and collaborate with your contractors, architects, engineers, etc.; why not professional management firms?
The following points are just a few examples of how you can benefit from the use of professional management firms:
1. Strategic planning – Professional management firms will collaborate with you to determine how your properties should be positioned or repositioned relative to current market trends and competitive properties. They will ad-vise on issues that may lower operating
expenses, increase NOI or add new sources of NOI.
2. Cost savings – Professional man-agement firms typically offer leverage and economies of scale that individual principals cannot bring to bear. Man-agement firms use the aggregate size of their portfolios to negotiate prices, to assure high quality, and rapid response time.
They simply have greater scale than the typical property owner and can deliver bottom line savings as a result thereof.
3. Domain expertise - Professional management firms have the depth and breadth of knowledge, skill sets and competencies to deliver the right turn-key solution as needed.
Professional property management firms who have invested in state of the art technology, professional educa-tion and the newest tools will provide a far better solution to improving the property performance than an in-house attempt.
4. Regulatory & compliance – Pro-fessional management firms are familiar with state and local municipal codes and regulations as well as with federal laws (ADA, EPA, DEQ, etc.) which may impact your property.
5. Responsiveness – Do you really
want to deal with the phone call that comes in the middle of the night or when you’re in a meeting, out with your family, on the golf course, etc.? Profes-sional management firms are on call 24 hours a day - 7 days a week.
6. Vendor management – Using your management firm as a single point of contact to manage vendors is tan-tamount to found time. Not having to deal with the brain damage of managing multiple vendor relationships is worth its weight in gold.
You can go it alone and convince yourself that you’re saving money and spending your time wisely and effi-ciently, but it is precisely this type of thinking that your competition is hoping you employ.
Any reasonable litmus test will re-veal that professional management ex-ists for a reason. It improves the lives of property owners, and puts money in their pocket at the same time.
About the authorAmy Miller, CPM serves as man-
aging director for Sperry Van Ness - Miller Commercial Real Estate, Inc. in Salisbury, where she is CFO and direc-tor of the Property Management Divi-sion. To contact her, call 410-543-2440 or email [email protected].
Professional property management benefitsBy Amy Miller, CPM
as an owner you want to collaborate with the best professionals in any given field to pro-duce the best possible outcome.
Real Estate
www.burnettwhite.com 410-742-2222
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412 E. Main St., Salisbury, MD
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BURNETT-WHITE BURNETT-WHITE TIRE & AUTO CO. TIRE & AUTO CO.
Business Journal • November 2009PAGE 34
Business Before Hours
Jane seagraves, appi, Micki Kennedy, the paper people, and Kathi Book, World gym.
dawn tilghman, Burnett-White tire & auto, and Jon sherwell, M&t Bank, get their morning started with a “Body pump” class.
henriette den ouden, right, habanera farms, and the nutritionist trade information.
World GymOn Wednesday, Sept. 16, World Gym opened the gym for Chamber members at
7:30 a.m. for a Business Before Hours. Attendees were treated to bagels, pastries, coffee, juice, and smoothies as well as an impromptu plank contest by staff mem-bers. Trainers were on hand to answer questions and door prizes were given that included tanning, massage therapy and personal training sessions. It was a wonder-ful way to start a work day. Our thanks to World Gym for letting us share their morning.
the impromptu plank contest with World gym staff drew many onlookers.
Health & Life Insurance • Employee Benefits Programs
11944 Ocean Gateway, Ste. 5Ocean City, MD 21842
ADVERTISINGComcast Spotlight Stephanie Willey 410-341-8950 410-341-8980 comcastspotlight.com stephanie_willey@1201 Pemberton Dr., Suite 2B, Salisbury, MD 21801 cable.comcast.com _________________________________________________________________________________________________________________________________________________________________________ARCHITECTS & ENGINEERSAndrew W. Booth & Associates, Inc. Matthew Smith 410-742-7299 410-742-0273 awbengineers.com [email protected] Northwood Dr., Salisbury, MD 21801 Debbie Bailey [email protected]_________________________________________________________________________________________________________________________________________________________________________Davis, Bowen & Friedel Michael Wigley 410-543-9091 410-543-4172 dbfinc.com [email protected] Plaza East, Suite 200, Salisbury, MD 21801 _________________________________________________________________________________________________________________________________________________________________________Dicarlo Precision Instrument& Dicarlo Precision Imaging John Dicarlo 410-749-0112 410-749-9323 dicarlo1.com [email protected] Northwood Dr., Salisbury, MD 21801 _________________________________________________________________________________________________________________________________________________________________________George, Miles & Buhr, LLC Michelle Everngam 800-789-4462 410-548-5790 gmbnet.com [email protected] W. Main St., Salisbury, MD 21801 _________________________________________________________________________________________________________________________________________________________________________AUTO DEALERSPohanka Automotive Group Chris Hagel 410-749-2301 410-742-5168 pohankaofsalisbury.com [email protected] North Salisbury Blvd., Salisbury, MD 21801 ext: 8030 ________________ ________________________________________________________________________________________________________________________________________________________AUTO PARTSEden Used Auto Parts George Glovier 410-749-5116 410-742-3930 [email protected] Merser Rd., PO Box 43, Eden, MD _________________________________________________________________________________________________________________________________________________________________________BUILDERSBud Esham Homes Bud Esham 410-742-1364 410-742-0164 budeshamhomes.com [email protected] Williamsburg Pkwy., Salisbury, MD 21801 _________________________________________________________________________________________________________________________________________________________________________Ruark Builders Connie Ruark, Sleepy Hollow 410-677-3835 410-860-4875 ruarkhomes.com [email protected] Snow Hill Rd., Salisbury, MD 21804 Barbie Hannemann, VP 410-749-0193 410-860-4875 [email protected]_________________________________________________________________________________________________________________________________________________________________________COMMERCIAL BROKERAGERinnier Commercial Blair Rinnier, CCIM 410-742-8151 410-742-8153 rinnier.com [email protected] East Main St., Salisbury, MD 21801_________________________________________________________________________________________________________________________________________________________________________DINING/CATERINGMarket Street Inn Stephanie Bellacicco 410-742-4145 410-742-3687 marketstreetinnsalisbury.com sbel lacicco@marketstreetinn130 W. Market St., Salisbury, MD 21801 salisbury.com_________________________________________________________________________________________________________________________________________________________________________EMPLOYMENT AGENCY Manpower, Inc. Darlene Smyser 410-742-8861 410-742-9384 us.manpower.com [email protected] Tilghman Rd., Salisbury, MD 21801_________________________________________________________________________________________________________________________________________________________________________FINANCIAL The Bank of Delmarva Robert D. Core 410-548-5670 410-742-9588 bankofdelmarva.com [email protected] Northwood Dr., Salisbury, MD 21801 ________________________________________________________________________________________________________________________________________________________________________Merrill Lynch Robert G. “Bob” Anderson 410-860-2781 410-860-5066 fa.ml.com/bob_anderson [email protected] E. Main St., Suite 1, Salisbury, MD 21801 800-416-8017________________________________________________________________________________________________________________________________________________________________________GLASSMr. Go-Glass Dreux Campbell 410-742-1151 410-749-0265 go-glass.com [email protected] Snow Hill Rd., Salisbury, MD 21804________________________________________________________________________________________________________________________________________________________________________INSURANCEAllstate Insurance Fred Pastore 410-860-0866 410-860-0869 allstate.com/fredpastore [email protected] Naylor St., Salisbury, MD 21804-4333 ________________________________________________________________________________________________________________________________________________________________________Atlantic/Smith, Cropper & Deeley Laura Deeley Bren 410-835-2000 410-835-2036 ascd.net [email protected] Bent Pine Rd., Willards, MD 21874 ________________________________________________________________________________________________________________________________________________________________________Avery Hall Insurance Group Kevin Hayes 410-742-5111 410-742-5182 averyhall.com [email protected] E. Main St., Salisbury, MD 21801 Bus., Life, Personal, Health________________________________________________________________________________________________________________________________________________________________________Gamee Elliott Gamee Elliott 410-749-4725 410-749-4175 statefarm.com [email protected] 923 Eastern Shore Dr., Salisbury, MD 21804 ________________________________________________________________________________________________________________________________________________________________________ISG International Brad Sutliffe 410-901-0736 410-910-0836 isgintl.com [email protected] Cedar St., Cambridge, MD 21613 ________________________________________________________________________________________________________________________________________________________________________INSURANCELandmark Insurance & Financial Group Charles McClenahan 410-651-2110 410-651-9288 landmarkinsuranceinc.com charlie@30386 Mt. Vernon Rd., Princess Anne, MD 21853 888-651-2111 landmarkinsuranceinc.com________________________________________________________________________________________________________________________________________________________________________
Business Journal Directory
Name Contact Phone Fax Website Email
Business Journal • November 2009 PAGE 35
Business Journal • November 2009PAGE 36
INSURANCE Paulette Arnsparger, Allstate Insurance Co. Paulette Arnsparger 410-677-4774 410-677-4776 allstate.com/12697 [email protected] East Naylor Mill Rd., Salisbury, MD 21804 ________________________________________________________________________________________________________________________________________________________________________PRINTINGDelmarva Printing, Inc. Don Hitchens 410-912-0980 410-912-0984 delmarvaprinting.com [email protected] Windsor Dr., Salisbury, MD 21801 ________________________________________________________________________________________________________________________________________________________________________Dicarlo Digital Center. Joey Dicarlo 410-749-9901 410-749-9885 dicarlodigitalcopycenter.com [email protected] South Division St., Salisbury, MD 21801 ________________________________________________________________________________________________________________________________________________________________________RECYCLINGDelmarva Recycling Greg Stein 410-546-1111 410-543-9005 delmarvarecycling.com [email protected] Boundary St., Salisbury, MD 21801 ________________________________________________________________________________________________________________________________________________________________________SOLAR ENERGYEastern Shore Solar Ray Emmons 410-543-1924 easternshoresolar.com [email protected] Westbury Dr., Salisbury, MD 21801________________________________________________________________________________________________________________________________________________________________________STORAGECubes To Go Betsy Bradford 410-742-2100 410-742-3875 cubestogo.com [email protected] Broadway St., PO Box 238, Fruitland, MD 21826 ________________________________________________________________________________________________________________________________________________________________________WATERSharp Water Lisa Rice 410-742-3333 410-543-2222 sharpwater.com [email protected] Columbia Road, Salisbury, MD 21801 ________________________________________________________________________________________________________________________________________________________________________
Business Journal Directory
Name Contact Phone Fax Website Email
The following Directory of Business Journal advertisers pro-vides quick reference for your con-venience. The number appearing before the name of the business refers to the page number where the ad appears in this edition of the Journal.
To advertise your business in the Business Journal Directory Call 410-740-0144 or Email: [email protected]
Business Journal • November 2009 PAGE 37
SU Looks to Greener Futurewith LEED CertificationBy Wayne Shelton,Director of Campus Sustainability and Environmental SafetySalisbury University
from bamboo flooring to acousticalceiling tile with high-recycled content.
LEED certification ushers in anew era of sustainable construction oncampus. All new buildings are beingdesigned with LEED standards in mind.Some of the older buildings, includingfour residence halls currentlyundergoing or preparing forrenovations, are being retrofitted tomeet those standards.
Even SU’s new parking garage—which, as an unoccupied building, isnot eligible for USGBC certification—was designed with LEED-basedelements such as LED lighting, whichuses 60 percent less energy thantraditional metal halide lighting. TheUniversity’s new Franklin P. PerdueSchool of Business building, due toopen in fall 2011, will set the bar evenhigher, with gold certification as its target.
We are very proud of theseachievements. There is a heightenedawareness on campus today thatresources are limited, and we arebuilding and designing to the highestenvironmental standards we can.
That mindset also spreads into the classroom, where faculty are teaching sustainability practices fromenvironmental philosophy (including the student creation of special gardensfor wildlife and organically grownvegetation with enhanced raincollection) to coursework on the costeffectiveness of green buildings like theTETC. Faculty are studying theenvironment, from local woodlands inthe Nassawango Creek Watershed tothe Amazon rainforests.
SU also has a special LivingLearning Community dedicated tosustainability. Students signing up for the program live on a speciallydesignated residence hall floor, where environmental issues arediscussed and sustainability isdevotedly practiced.
Experts predict that within 10years, green buildings will be the normfor new construction. SU wants to be inthe forefront of this trend.
When Salisbury University PresidentJanet Dudley-Eshbach joined some 400college and university leaders acrossthe nation in signing the AmericanCollege and University PresidentsClimate Commitment, she placedsustainability at the forefront of SU’smission. She took a bold step bypledging to move the University towardclimate neutrality, with no netgreenhouse gas emissions.
In attempting to reach this goal,not only has infrastructure in existingbuildings been upgraded with moresustainable equipment (at an estimatedsavings of some $6 million over thenext 15 years), but also new buildingsare being designed to be greener andmore environmentally friendly. Lastmonth, the U.S. Green BuildingCouncil (USGBC) announced SU’sTeacher Education and TechnologyCenter (TETC), which opened lastyear, is the campus’ first Leadership inEnergy and Environmental Design(LEED) certified building—as well asthe first on the Eastern Shore.
The USGBC is the nation’sleading organization supportingenvironmentally responsible building.The TETC earned silver certification,one of the top three levels available,following council inspection and analysis.
In designing and building the newcenter, Ayers Saint Gross Architect +Planners and Holder Construction Co.used a set of 69 guidelines establishedby the USGBC for environmentalquality. This included everything froma solar reflective roof and sidewalk toreduce heat island effect to recyclingwaste materials from construction(more than 72 percent—some 1,357tons—was recycled).
Crews returned much of theformer parking lot on which thebuilding was constructed to greenscapeand softscape materials. The centeritself has equipment that heats andcools the building 17 percent moreefficiently than minimum standards,and plumbing fixtures that use 32percent less water than a building of itssize with standard fixtures—a savingsof more than 100,000 gallons eachyear. Other highlights include the useof low volatile compounds in materialssuch as carpet and paint, reducing air-based toxins, and sustainable materials
the north end of salisbury university’s new franklin p. perdue school of Business building (right) includes an entrance to the perdue Museum and Business outreach services suite (Boss), as seen from route 13.
the architectural rendering of the lobby of salisbury university’s new franklin p. perdue school of Business building shows a light and open interior.
bobbleheads from the Perdue Incorpo-rated archives.
During his career Frank Perdue made advertising history with his “It Takes a Tough Man to Make a Tender Chicken” media campaigns. He started a trend of corporate CEOs appearing in television commercials and for years was a na-tional advertising icon.
The museum materials also represent decades of Perdue family leadership go-ing back to company founder Arthur W. Perdue and progressing to Jim Perdue today.
Exhibits will rotate and spotlight other Eastern Shore businesses as well.
The building will have two striking colonnaded entrances. The north en-trance for the museum, BOSS and other public services faces the TETC.
The second faces inward toward Henson Science Hall and opens into a soaring space for students to gather. It includes a stock market electronic ticker, Internet café and 200-seat audi-torium.
Specialized business labs will allow students access to resources in their fields of study. The different-sized and
specialized meeting rooms, including a computer lab, a training center, an observation suite for focus groups, ex-ecutive classrooms and an M.B.A. suite with case rooms, will help students engage in team projects as well as indi-vidual research.
The building has 25 classrooms and labs including one for distance learning, 63 faculty offices, staff offices and a suite for business student organizations.
In keeping with SU’s commitment to sustainability, the University is pursuing LEED Gold Certification for the Perdue School’s new home.
“The Perdue School is the largest college-level center for business educa-tion and development in the region,” said Dr. Richard Hoffman, interim dean of the Perdue School.
“The new building articulates school and University priorities in its use of space, from group work to electronic re-search and communication, to outreach. It both supports our current efforts and challenges us to expand our vision lo-cally and globally. The world is chang-ing and the Perdue School with it.”
For more information, call 410-543-6030 or visit www.salisbury.edu.
continued from page one
new perdue school
Business Journal • November 2009PAGE 38
Whaley named presidentAvery Hall Insurance Group an-
nounces that Cindy Whaley has been named president of Avery Hall Benefit Solutions, the health and employee benefits arm of the company. Whaley replaces Richard Prettyman who retired in April.
Avery Hall Benefit Solutions has of-fices in Easton and Salisbury with 20 employees. Cindy manages the Easton location while Mary Mengason, vice president, manages the Salisbury ben-efits office.
Whaley lives in Denton with her husband, Dave. They have two sons in college.
Dix named chief lending officerThom Dix has been named chief
lending officer of Shore Bank. Dix graduated from the University of
Virginia in 2001 and began his banking career as a credit analyst with Mercan-tile Safe Deposit and Trust Co. in Bal-timore, Md. During his career, Dix has served as a branch manager, Treasury Management officer and, most recently, as a commercial lender for the Bank of Hampton Roads.
He can be reached at Shore Bank’s headquarters at 787-1335.
Dix lives in Cheriton, Va. with his wife, Charlene and son, Thomas.
Gast makes presentationJackie Gast, direc-
tor of the Eastern Shore Business Leadership Network (ESBLN) at the Salisbury Area Chamber of Commerce, recently presented at the United States Business Leadership Network’s 2009 Annual National Conference, Connecting the Dots: Busi-ness Solutions, in Washington D.C.
Gast was asked to address over 300 business, government and non-profit participants about ESBLN’s current and upcoming initiatives and activities. The ESBLN has served as a model for other state and local BLN’s for their programs, initiatives and organizational structure.
Gast has been the director of the ES-BLN for five years.
lCC names program directorThe Life Crisis Center has named
Demetra Copeland director of Sexual Assault Services.
Copeland, who holds a M.Ed., N.C.C. and L.C.P.C., focuses her clini-cal practice on adult victims of rape, sexual assault and incest. In addition to individual counseling, support groups and anger management groups, Cope-land oversees sexual assault outreach, community education and coordinates the activities of Sexual Assault Aware-
ness month, including “Take Back the Night” held at Salisbury Uni-versity.
Copeland joined the LCC clinical staff in 2002 as a therapist for sexual assault victims. Michele Hughes, ex-ecutive director of LCC, envisions part of Copeland’s new role is to identify methods that will offer smoother communication among law enforcement, the courts and treatment agencies.
In this new role, Copeland also hopes to assist in integrating more age appropriate educational materials in elementary schools and across all grade levels.
lardner receives licenseDavis, Bowen & Frie-
del announces that Ring W. Lardner has been ap-proved for licensure by the Delaware Associa-tion of Professional En-gineers as a professional engineer.
Lardner’s successful completion of the Pro-fessional Engineer Registration Exam demonstrates his knowledge, skills and ability to provide engineering services that meet the recognized standard of competence in the State of Delaware while maintaining the highest levels of health, safety and welfare of the public.
Lardner, who has been with DB&F for six years, has a Bachelor of Applied Sciences in Engineering Technology de-gree from the University of Delaware. He works in the Milford, Del. office.
Wiseman named director The National League
of Junior Cotillions has announced the appoint-ment of Ann Wiseman as the new director for its Eastern Shore Chap-ter in Wicomico County.
The National League of Junior Cotillions program, which features character education, etiquette, and so-cial dancing training for 6th through 8th grade students, includes five classes and one ball over a six-month period.
Wiseman is vice president of the board of directors and development di-rector for Women Supporting Women. She also assists businesses on the East-ern Shore with marketing and network training as the director of the Business Networking International (BNI) Eastern Shore with eight chapters in her area.
Wiseman graduated with a nursing degree from Eastern Shore Community College in Melfa, Va. In 2004, she earned national certification as a legal nurse consultant and started her own
firm, B. Ann Wiseman and Associates working with attorneys through the Mid-Atlantic area.
To learn more about the program, contact Wiseman at 410-341-0065, or visit www.nljc.com.
Diemel named general manager James Diemel of Salisbury has been
named general manager at the Exmore, Va. Rommel’s ACE Hardware store.
Diemel has worked for Rommel Holdings for four years. He began as a sales associate and left to commit to attend Salisbury University. When Di-emel returned two years ago, he showed an interest in learning more about the business.
“Exmore is a good fit for me because I really enjoy lawn and garden,” says Diemel.
The Exmore store, which can be reached at 757-442-4900, is located at 4102 B Lankford Highway, Exmore.
new owner at bestemps officeRobert A. Leone, president of
BesTemps, announces the acquisition of BesTemps of Georgetown, Del. affiliate office by Donna Franklin.
Franklin has over seven years experi-ence with BesTemps in the Salisbury home office as the firms Payroll and Customer Service manager.
She has been cross trained in all ar-eas of recruitment and payroll process-ing operations.
Franklin took possession of the BesTemps of Georgetown location on Aug. 1 and is operating under the cur-rent name and at the current location. Prior to acquiring BesTemps of George-town, Franklin worked in that facility for six months to learn the clients and get involved in the community.
advisors attend conferenceSperry Van Ness – Miller Commer-
cial Real Estate Advisors, Brent Miller, CCIM, CPM, Henry Hanna, CCIM, SIOR, Wesley Cox, CCIM, and Chris Peek, CCIM recently attended the 2009 Sperry Van Ness Fall Conference at the Mid-America Club in Chicago, Ill.
The conference provided the oppor-tunity to network with fellow advisors, learn from expert speakers, and discuss issues that impact business such as how to adapt and offer solutions to clients in this changing market.
tolley joins firmAndrews, Miller & Associates, A Di-
vision of Davis, Bowen & Friedel, Inc., announces that Eric Tolley has been named an associate.
Tolley is a licensed surveyor in Maryland and Virginia and was recently appointed surveyor to the Town of Easton. During his seven year tenure at Andrews, Miller & Associates, he has been in charge of all survey operations
at the firm, supervising a team of survey field crews, CAD technicians and other support staff.
Tolley was previously employed at Peninsula Construction; Rauch, Walls and Lane, Inc.; and McCrone, Inc.
lloyd joins agencyJohn R. Lloyd has returned to
Oceanside Underwriters located at 2801 Old Ocean City Road in Salisbury. Lloyd, who spent 35 years building a local agency which he sold in 2008, can be reached at 410-749-0677 or 410-548-4110.
Db&f announces staff changesDavis, Bowen & Frie-
del, Inc. announces two staff changes. Charissa E. Sipes has been promoted to marketing coordinator and Grace I. Kimm is the new marketing assistant.
Sipes joined DB&F in 2006 as a marketing assistant. She graduated in 2004 with a bachelor of science degree in busi-ness administration with a concentration in mar-keting from Frostburg State University.
Sipes works in the Salisbury office and coordinates marketing services for all five com-pany locations.
Kimm is a 2008 graduate of Boston College with a bachelor of arts degree in communications with a concentra-tion in marketing and a minor in inter-national studies. She brings over three years of marketing related experience as an intern for Massachusetts-based companies: Reebok International, Ltd., Greenough Communications, and Digitas, Inc. Kimm is responsible for proposal research, presentation material development, production assistance, da-tabase management, advertising coordi-nation and community outreach.
del, Inc. announces that Michael R. Wigley, AIA, was recently recognized by the U.S. Green Build-ing Council (USGBC) as a LEED accredited professional. Leadership in Energy and Environ-mental Design (LEED) is a nationally accepted benchmark for the design, construction, and operation of high performance, environmentally friendly “green” build-ings.
Wigley currently serves as a princi-pal with Davis, Bowen & Friedel, Inc. and a practicing architect in the Salis-bury office. He has more than 28 years of experience in preparing feasibility studies, architectural design, building renovations and land planning.
Personnel File
Gast
Copeland
Lardner
Wigley
Wiseman
Sipes
Kimm
Business Journal • November 2009 PAGE 39
On Oct. 1, Farouk Sultani, MD was honored for his three years of dual Board leadership by Peninsula Re-gional Medical Center President Peggy Naleppa, incoming Peninsula Regional Health System Board and Board of Trustees Chairman, Ray Hoy, Ed.D and the entire Peninsula Regional Health System Board of Directors at their an-nual meeting.
Dr. Sultani has been a member of Peninsula Regional’s Health System Board of Directors since 1999 and Medical Center Board of Trustees since 2001, serving in a number of leadership capacities.
“Dr. Sultani set the bar high and will be remembered at our Medical Center for years to come as an outstanding sur-geon and chairman who led us through a period of significant change and growth,” added Naleppa.
“More importantly, when recalled,
people will speak of him as a true gentleman, a devoted friend, a loving husband and father, and one of the kind-est people they will have ever had the privilege of knowing.”
Dr. Sultani, who retired from a suc-cessful plastic surgery practice last year, joined the Peninsula Regional medical staff in 1982. In 1972, he escaped a political upheaval in his home nation of Uganda, coming to the United States a year later to begin his medical career in Wisconsin.
His dedication to Salisbury, both as a physician and a community leader, has been exceptional and impressive. Along with being Peninsula Regional’s dual board chairman, Dr. Sultani currently serves as a member on the Peninsula Regional Quality Oversight Committee.
During his tenure as Peninsula Re-gional’s Board chairman, the Medical Center has been presented nearly 20
national awards or certifications for pa-tient care and outcomes, and it grew to the sixth largest health care system by
bed count in Maryland. Dr. Sultani and his wife Shirley live
in Ocean City.
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WILDLIFE EDUCATION CENTER - Becker Morgan group, in association with gWWo architects, recently completed the new dupont environmental education center at the russell W. peterson urban Wildlife refuge in Wilmington, del. this new four-story facility sits on 212 acres overlooking the wildlife refuge and will educate visitors on local urban wildlife. the facility, operated by the delaware nature society, is now open to the public year-round.
poplar hill to begin restorationUrban Salisbury is pleased to award
the Friends of Poplar Hill Mansion a $57,594 grant for repairs and painting of the exterior, repointing and repair of the chimneys.
The restoration has been approved by the Maryland Historic Trust. Urban Salisbury will provide a grant for this project through its façade restoration program. The program operates under the auspices of the Neighborhood Busi-ness Works initiative of the Department of Housing and Community Develop-ment.
Carol Smith, president of the Friends of Poplar Hill, Nancy Marasco, cura-tor and other members of the Mansion Board worked closely with Allan Hope,
executive director of Urban Salisbury to expedite the grant.
Bruce Patterson, president of Urban Salisbury, is especially pleased with this award, “This is the third grant of this type we’ve awarded in the past three months.Through this program alone, we have produced a 140% re-turn on the City’s investment in Urban Salisbury. Private property owners are also making applications so, in addi-tion to the benefits of preservation, the economic impact of this program will increase significantly in the near term.”
The restoration project will begin almost immediately. For technical rea-sons, it will proceed in two stages and is expected to be completed in the spring.
Peninsula regional honors Dr. farouk Sultani
peninsula regional Medical center president peggy naleppa, left, and alan newber-ry, peninsula regional health system president/ceo, right, present farouk sultani, Md with a plaque in honor of his board service.
BUILDING SUCCESSTHROUGH TEAMWORK
Left to right: Brian DeLawder, Executive Vice President, Southern Builders, Inc.;Greg Olinde, Senior Vice President, Bay National Bank; and David Harkins, President & CEO, Southern Builders, Inc.
in front of joint project Shark Finn at 125th Street, Ocean City, MD.
109 Poplar Hill Avenue, Salisbury, Maryland 21801 410-334-3636www.baynational.com
BAY NATIONAL BANK
Hugh W. Mohler, Chairman & CEOGregory J. Olinde, Senior Vice President
