Date post: | 30-Jul-2015 |
Category: |
Health & Medicine |
Upload: | informa-australia |
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Metro South Health Patient
Flow Program (MSH PFP)
Star Ship Enterprise: Using technology to
facilitate Bed Management
Presenter: Sally Taranec Director/Nursing
Director (MSH PFP)
Acknowledge: Janet Hardwick
Assistant Director of Nursing
Discussion points
• Metro South Health and Hospital Service
• Challenges
• What we did / are in the process of doing
• Lessons learnt
• Current and expected outcomes
MS Vital Statistics 2013/14
• 734,034 outpatient occasions of service
• 201,155 hospital admissions
• 260,869 emergency department presentations
• 13,173 staff members
• $1.8 billion expenditure
Challenges
• Perception V’s reality
• Demand out stripping capacity
• All beds open
• No transparency bed utilisation – who and how
• Crisis management not proactive management
• Outliers
• Bottlenecks – changing goal posts
What we did / are in the process of doing
• Purpose built Patient Flow Unit / Command
Centre
• Software to assist decision making
• Redesign processes
• Rebranding services
Purpose Built
• Moving from the shoe box to the starship
enterprise
• Getting the organisation to see the vision
• Value in visualising the organisation – current
status and predicative
• 11 LCD screens displayed
• Disaster management
• Co-location of services – Nursing Resource Unit
/ Transit Care Hub
Seeing what’s happening – software
assisting decision making
• Paper to the screen – everyone can see
• LCD screens showing PAH ED view / Outlier
view / emergency board / QE11, Logan, Redland
ED view
• CCTV view of the ED ramps
• Predictive – 5 screens
Seeing what’s happening – software
assisting decision making
• Predictive tool – Capacity Planner
• F.A.C.E (Forecasting Activity Capacity
Electronically) MS view
• Open Touch Technology pilot – Virtual bed
management
Queensland Ambulance Service
• Weekly - Director of operations / Monthly –
Executive to Executive
• Hospital liaison officer allocated to each facility
• MS virtual bed meeting – allocated desk for QAS
officer
• QAS share demand for service iROAM – visual
capacity software
Outcomes
• Star ship Enterprise up and running – possum in
the roof
• Funding opportunity taken – design before
redesign
• Organisation socialised to the unit and the
software……..getting there slowly
• Discussions and decisions occurring around the
visual data
• Successful virtual bed meetings