Sample on User Empowerment in Health & Social Care Organization

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Table of Contents

INTRODUCTION .......................................................................................................................... 1

LO1 Design & review of services promotes and maximizes the right of user of health and social

care services .................................................................................................................................... 1

1.1 Legislation and sector skill standards ................................................................................... 1

1.2 List of factors both inside and outside of HSC organization ................................................ 2

1.3 Positive communication between care worker and individual ............................................. 3

LO2 How to promote the participation and independence of user of HSC services ...................... 4

2.1 Different factor of vulnerable people .................................................................................... 4

2.2 System and process use to recover addicts to promote the participations ............................ 5

2.3 core duties of service provider .............................................................................................. 6

LO3 Understand the responsibility of managing and monitoring risk health and social care

setting. ............................................................................................................................................. 6

3.1 Risk factor in case study ....................................................................................................... 6

3.2 health and social care policies and procedure ....................................................................... 7

LO4 How good practice in the administration of medication is essential for user of HSC services

......................................................................................................................................................... 8

4.1 Responsibilities of care worker ............................................................................................. 8




4.2 effectiveness of policies and procedures ............................................................................... 9

CONCLUSION ............................................................................................................................... 9

REFERENCE ................................................................................................................................ 10

INTRODUCTION

In this report they had described how to empower the individuals by using health and

social care services and enable them to define how they might use and used these principles to

their work. For this they had describe different legislation and sector skills standard and their

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factors that promote rights of individuals, inspection process, duties of organization. Factors can

affect the individual’s choice, dependence, physical and social emotions. They had defined the

risk management in managing relevant legislation (Haworth and Forshaw, 2002). They had

ensured the performance workers and their duties in managing the different people. They had

also described different practice in administration of medication that can be essential for their

users.

LO1 Design & review of services promotes and maximizes the right of user of

health and social care services

1.1 Legislation and sector skill standards

It is required to empower the service care users so that they able to live their life in a

desired manner. In this context, empowerment refers to a situation in which right and

responsibilities of individuals and communities gets balanced. It is one of the key practice with

the help of it, behavioral change can be witnessed and hence better living situation can be

offered to individuals.

Mental capacity act 2005

It is the act in which a person who lacks capacity to give permission to be in custody and

being treated under the mental health act 2005, in this organization has to give a treatment for

mental disorder or they allow the person to take the treatment of mental disorder. But this law

doesn’t allow anyone to take decision on behalf of mental person. For example they do not allow

to having sexual relation with them. This act is for the people who mentally not in condition to

take any decision. So the health care and social care staffs are acting under this act should be

aware of their limitations and work under this and other legislation act (Martin, Charlesworth

and Henderson, 2010).




This act is successfully followed in an organization that works to protect the people who

has lack of mental capacity. For this they provide a proper treatment with helpful nature.

Organization makes decision on behalf of patient as they can’t able to make any decision. For

example: This can be done by providing them proper healthy food and medicine on time.

Human right act 1998

It is act that is formed for the protection of different right of human in different condition.

In hospital it is formed to get proper output and patient satisfaction with services of hospital

authority. In this they protect conventional rights of people inside and outside of hospital. For

example, with the help of this right, every set of individuals able to gain medical assistance at the

time of urgency and also it supported in gaining each set of facilities that are being required to

them. In case, if hospital is not been awarded with the same then they can be penalized under the

Human Righty Act, 1998.

In organization they give all the required information about oxygen need, medicine

reminder, need of different nutrition and get well period for senior people (Featherstone, Rivett

and Scourfield, 2007). This help the patient to know all the require treatment has been done.

They provide all beneficial and first aid information of any disease on their website. They

provide different insurance policies that help their patients to cover the situation and give them

beneficial support. For example there is different health insurance that helps patients to get

different benefits of its policies.

1.2 List of factors both inside and outside of HSC organization

Inside of HSC organization

They provide audit, spot check etc this insure the trust of patient toward the authority and

it help them to communicate easily.




They examine all the problems and injuries by threat measurement and it helps them to

operate the desire treatment.

Solve out questionnaires and inspection

They save all the data regarding a treatment of patient.

They provide induction, instruction, training and supervision to their staff, for how to

treat and give services to their patient.

They provide different safety measure to their patient. In food, operation, treatment,

medicine etc (Costa-Font and Greer, 2012).

They provide facilities to pregnant and nursing mother, older people and young children.

Outside facilities HSC organization

Passionate about people safety

Hard working and flexible at overnight duties away from their hospital.

They provide online treatment at fist aid stages this help the user to give them initial

treatment before they bring to hospital.

They provide different health care information by different shows and presentations in

different society.

They provide different insurance policies that help patient for their incentives

They provide many vaccinations in different schools and social society that helps people

to get aware of different diseases (Glasby, 2012).

They give free ambulance services.

Factors relevant in nursing home for people with dementia

Organization provides healthful food for proper nutrient care.

They treat the pain with care and maintain all different side effects.




Staffs are determinate to provide best services, as much as it could possible (Costa-Font

and Greer, 2012).

For example in dementia people need your attention as they are forced to live alone. So they

want to get combine with society.

1.3 Positive communication between care worker and individual

Communication between a young women of 19 year and her key worker

It is very essential to have communication in between young women and her key worker

as this can make them more comfortable to define her problems and he can able to give treatment

according to it (Glasby and Dickinson, 2014). For developing this communication worker have

to create more comfortable zone at the hospital and they have to always there to fulfill any

information about her. For example if any emergency arises due to fire in care home then

communication between young women and key worker can able to save live of women. For this,

expression and signs can be used by key workers.

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Communicate between manager of home and a CQC inspector

This is useful for the hospital authority, as they can able to make changes in their

working according to the norms given by the government (Featherstone, Rivett and Scourfield,

2007). Inspector can provide them information about new rules. With the help of this authority

can easily provide good services to their patients. By this they can trained their staff to work

according to it. For example, if there is a communication among managers and CQC inspector,

then they can able to formulate sound policies through which better facilities to users can be

offered.

Communication between shift manager and mother of young women

The mother of young women is not satisfied with the aspects of care which they had

given to her daughter. As this communication can a feedback to hospital about the different

department and they will able to know the problem facing by their parents and their relatives.

Due to this they will make changes in their services according to it (Arts and Muffelsm, 2001).

By shift manger always inspect the working of their staffs are they performing according to

norms or not. For developing the communication in between them they have to make feedback

form that should be filled at the time of discharge. For instance if there is an effective

communication between the cited individuals then it will help in offering better health care

services to young women.

LO2 How to promote the participation and independence of user of HSC

services

2.1 Different factor of vulnerable people

Elderly individual live alone




There are various factors that cause the loss of independency and non participation of

individuals. They can be retirement, changes in income, physical changes and social support

network.

Retirement: family of older people think that retirement is signals of cutting their income

that they are taking form them, reduction of their social group, negative change in their

self identity (Glasby, 2003). He can be affected with this situation in different manner

such as physically, intellectually, emotionally and socially. He live alone therefore there

is no one who can look after for his health and this will gradually affect physically. Also,

living alone acts like mental assortment and hence this will affect him intellectually also.

Additionally, he will not be able to share their feeling, views, experience and ideas to

other persons that will certainly affect him emotionally and living alone will eventually

leads to social affect also on the life of retired individuals.

Change in income: as the older people low income as compare to the younger, women

suffer more as compare to men as they have less education and employment opportunity

so they have to educate them to give them better future (Martin, Charlesworth and

Henderson, 2010).

Physical changes: In old age people have got drastic change in their body structure, it

brings limitation on mobility, as their contact becomes less. Physical changes bring many

diseases, in that condition they are not able to manage themselves. They need somebody

to take care of them. This situation is the main reason behind send them to foster home

(Beresford and Carr, 2012).

Teenagers with learning disabilities living in residential home

The teenagers who do not have ability to learn they always closed in home. This situation

occurs due to disability of learning and making decision. Sometime they put them in orphanage

where they live their life in different conditions. This situation may affect them intellectually as




he is not in a situation to memorize things. Its impact can be seen over their social life also and

can hamper their living.

Problem occurs to people who has mental problem

They can’t be able to get live freely in society as many people make fun of them and

some will show that they are having afraid of them. This sit station can’t be faced by them and

after some time they will automatically cut themselves from the society and culture. Again they

started living alone. Sometime this can result into more hectic situation; they can do suicide,

depression etc. these all problem that can occurs to people who faced the mental problem in their

past (Johnson and Souza, 2008). This will affect them intellectually, emotionally and socially

because they not able to make contacts with the person whom they know.

2.2 System and process use to recover addicts to promote the participations

Many people are suffering the problem of drug addict; the biggest step toward the

recovery is the first one. There are many organizations that are worked to overcome the addicts

situation. They have many people who live there to cure their addiction. But they do not able to

mix up with society. For this many organization is performing many program in which they get

connected with society (Davies, 2000). This helps them to build up their confidence to face the

society. This is not an easy task to get treatment of addiction. They had certain program that has

to be completed by the individuals. People who work in these organizations should handle them

with more responsibility. They should motivate and encourage them to build inner strength for

decreasing the effect of addiction. Addicted people always need to stay away from people and

develop their own world that is of loneliness. It may affect your life including relationship,

health and career. As the organization doesn’t any information regarding their patients and they

placed their personal information secured place. These organizations can change the life of

patient. They help them to live normal life in society (Lowes and Hulatt, 2013). The treatment of

addiction is not that much easy, in this the longer they are intense the drug use, the longer they




have to take the treatment. There are many places that give medical supervision to patient. They

have different level for different age people and drug used history.

2.3 core duties of service provider

There are many duties of an organization which they have to follow during the treatment

of an individual. These duties are to be followed by every worker of that organization. The best

duty is to provide protection to them. Many organizations are able to give them both mental and

physical protection (McCarthy and Rose, 2010). As they want to live lonely, but worker should

encourage them to get mixed with different people. They have to maintain the situation of

insecurity and this can only provide them by getting a good and friendly relation with them.

Worker should have to explain them about the life and its importance. But all of them cant able

to perform these task they always try to separate them. Protection feeling can build some

confidence and courage in the people they can get more confidence to face other in the society.

The worker should provide them better environment that can provided by better communication

in between them, this will create the friendly relationship in between them. The worker cans get

easy to perform with them (Leathard, 2004).

LO3 Understand the responsibility of managing and monitoring risk health

and social care setting.

3.1 Risk factor in case study

She was very confused about her needs

Earlier she was very active and friendly lady but now she can’t able to express her need

as she does not to tell anybody about her need. As k is not a old lady but after sometime when

she become older she can also affected by this situation of not able to make any decision (Gray,

Field, and Brown, 2010).

She can’t look after herself




Age effect can be seen on her as she can’t able to look after herself. She always needs somebody

to take care of her needs. Her son is giving her security of two cope that will look after her. As k

is capable to look after herself but in future she can face this problem (Haworth and Forshaw,

2002).

She can’t able to in make decision

She can’t able to make decision regarding her needs and herself. That what she need and she

can’t able to give any decision to her son.

Can’t able to communicate with anyone

As K arrived to Mrs. J house and asked about what is happening. At that time Mrs. J can’t able to

communicate with her she was just crying on her situation. These situations can face by K in her

older age.

3.2 health and social care policies and procedure

The policies and procedures are depending of user’s perspectives. The old people are

expecting to be treated in good pleasurable environment. For this they have to take care and

nurse that is attending them should be listening to what they want. They never to try to

complained all the time, as they want to prove that they are in condition to perform different

activities. So nurse should try to feel them that they are independent to do whatever they want.

Sometime role of external agencies plays important role in providing nursing care. They provide

different facilities to them like clinic, home care, or hospital flow (Markham, 2000). These

agencies provides all these facilities and they perform regular inspection and test like safety

measure, equipment, nursing care and whatever the activities that are performed in hospital.

Elderly people are mostly afraid of different technical gadget so they need to be treated

by conventional way that is stethoscope. The concept of quality in between nurse and care

worker is that who can satisfied the quality need of patient’s relative. They like that nurse




inspecting their grandparents at regular time period (Gleave and et.al, 2010). They are always

inspecting what she doing and regularly assist her whenever she needs to go to her restroom.

The quality from care worker is depending on their relationship with their patients. They

both should maintain their trust in between them. Many patients are having an afraid of nurse or

doctor as they do not have trust on them so to minimize this situation they should make trust

bond in between them that will make easy for them to take care of their patient (Farnsworth,

2012). This can help their patient to understand the role of their nurse and doctor and they can

easily deliver their services to them. This is the process to get conduct good health and care

services. In addition to it, traditional facilities can also be offered to K in order to safeguard them

from modern equipments that makes an impact over their health. This will essentially supports

them in reducing the chances of mishaps and also it will also help in offering them better health

care facilities.

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LO4 How good practice in the administration of medication is essential for

user of HSC services

4.1 Responsibilities of care worker

The responsibility of care worker is to provide different services to their patient at their

home. They had bond with different agencies. They provide these care workers to different

patient. Their work is to look out the need of patient and provide them different facilities

whatever they need. They are paid to perform well in getting relation with patients and they have

to take care of their patient (Fu, and Hughes, 2012).

The quality from care worker is depending on their relationship with their patients. They

both should maintain their trust in between them. Many patients are having an afraid of nurse or

doctor as they do not have trust on them so to minimize this situation they should make trust

bond in between them that will make easy for them to take care of their patient. They should

maintain good behavior with their patient, so they can feel comfortable with them. This can help

their patient to understand the role of their nurse and doctor and they can easily deliver their

services to them. This is the process to get conduct good health and care services (McCrone and

et.al, 2005).

There are many laws for this service that can look after the standard of care workers. For

this they had formed different laws care quality commission this is the independent regulator of

UK that works for the health and social care. They provide different health and social care

services by different authorities, companies and agencies. They also inspect to different

organization to get the information about the problems and need of people (Coleman and

Harrison, 2013).




In this organization they are also provide different care worker to their patient but they

have different norms according to that they have to perform their services. They had maintained

the level of services in care worker. This helps them to gain the trust of their patients.

4.2 effectiveness of policies and procedures

The policies of care worker are very effective in today’s scenario. There are many

patients in hospital so it is difficult for hospital authority to provide them personal nurse. They

give them services of care worker. They are good for patients as they do not have to take care of

different patient. They just have to look out a single person. This helps them to gain trust of their

patient. In the case of care worker they have to maintain their feedback as they are representing

themselves and their feedback will get them further job (Abell and et.al, 2010).

There are many laws for this service that can look after the standard of care workers. For

this they had formed different laws care quality commission this is the independent regulator of

UK that works for the health and social care. They provide different health and social care

services by different authorities, companies and agencies. They also inspect to different

organization to get the information about the problems and need of people (Clark and et.al,

2013).

CONCLUSION

This above report has described the different factors of health and care. They had explain

different problems that has effect the HSC organization that it is not able to achieve full

promotions and maximization of rights and users of their services. Factors can affect the

individual’s choice, dependence, physical and social emotions. They show how they get the

feedback of their patient. At the end they had a case study that shows the problem which has

faced by the old age people. That has described how they can’t able to look after themselves and




doesn’t able to make their decision. They provide different care worker and they also described

different polices and procedure regarding the services that has provide by them.




REFERENCE

Glasby, V., 2012. Understanding Health and Social Care. Policy Press.

Costa-Font, J. and Greer, L., S., 2012. Federalism and Decentralization in European Health

and Social Care. Palgrave Macmillan.

Glasby, J. and Dickinson, H., 2014. Partnership Working in Health and Social Care: What

Is Integrated Care and How Can We Deliver It. Policy Press.

Featherstone, B., Rivett, M. and Scourfield, J., 2007. Working with Men in Health and

Social Care. SAGE.

Arts, W. and Muffelsm, R., 2001. Solidarity in Health and Social Care in Europe. Springer.

Glasby, J., 2003. Hospital Discharge: Integrating Health and Social Care. Radcliffe

Publishing.

Martin, V., Charlesworth, J. and Henderson, E., 2010. Managing in Health and Social Care.

Routledge.

Beresford, P. and Carr, S., 2012. Social Care, Service Users and User Involvement. Jessica

Kingsley Publishers.

Johnson, J. and Souza, D., C., 2008. Understanding Health and Social Care: An

Introductory Reader. SAGE Publications Ltd.

Davies, C., 2000. Changing Practice in Health and Social Care. SAGE.

Lowes, L. and Hulatt I., 2013. Involving Service Users in Health and Social Care Research.

Routledge.


Date post:	22-Jan-2018
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Sample on User Empowerment in Health & Social Care Organization

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