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TABLE OF CONTENTS

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Note About Multi-Page Report Illustrations. . . . . . . . . . . . . . . . 6

DAILY REPORTS

List of Accounts Due to Come Off Hold . . . . . . . . . . . . . . . . . 8

A c k n o w l e d g e m e n t s . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Collection Unit Cash Journal. . . . . . . . . . . . . . . . . . . . . . . 10

Contact Attempts by Collector Login . . . . . . . . . . . . . . . . . . 12

Contact Attempts by Action/Result Sequence . . . . . . . . . . . . . . 13Contact Attempts by Time Sequence. . . . . . . . . . . . . . . . . . . 14

Daily Call Back Report for Collection Unit . . . . . . . . . . . . . . . 15

Daily Cash Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Daily Collector Totals . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Dunning Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Dunning Notices Sent List . . . . . . . . . . . . . . . . . . . . . . . . 19

List of Records of a Specific Legal Code . . . . . . . . . . . . . . . . 20

List of Notices to be Sent . . . . . . . . . . . . . . . . . . . . . . . . . 21

Transferred Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . 22

CLIENT REPORTS

Account Status by Client . . . . . . . . . . . . . . . . . . . . . . . . . 24

Account Cost Summary . . . . . . . . . . . . . . . . . . . . . . . . . 25

Client Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Client Ranking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Client Data Integrity Report . . . . . . . . . . . . . . . . . . . . . . . 28

Client Class Code Analysis. . . . . . . . . . . . . . . . . . . . . . . . 32

Client History Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . 33Client Monthly Spindown . . . . . . . . . . . . . . . . . . . . . . . . 34

Collection Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Detailed Client Analysis . . . . . . . . . . . . . . . . . . . . . . . . . 37

Expected Promises to Pay . . . . . . . . . . . . . . . . . . . . . . . . 38

Master List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Phone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Salesperson Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

1



ACCOUNT REPORTS

Account Activity Report . . . . . . . . . . . . . . . . . . . . . . . . . 44

Accounts With Credit Balances . . . . . . . . . . . . . . . . . . . . . 45

Activity Code Summary . . . . . . . . . . . . . . . . . . . . . . . . . 46

List of Selected Accounts . . . . . . . . . . . . . . . . . . . . . . . . 47

Master List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Paid in Full Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Promises to Pay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Specific Status Code . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Status Code Summary . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Zip Code Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 3

COLLECTION UNIT REPORTS

Account Call Back List - Full . . . . . . . . . . . . . . . . . . . . . . 56

Account Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 7

Account Last Contact Report. . . . . . . . . . . . . . . . . . . . . . . 58

Account Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Collection Unit Analysis . . . . . . . . . . . . . . . . . . . . . . . . . 60

Collection Unit Performance . . . . . . . . . . . . . . . . . . . . . . . 61

Master List of Collection Units. . . . . . . . . . . . . . . . . . . . . . 62

New Business Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . 63Promises to Pay Analysis. . . . . . . . . . . . . . . . . . . . . . . . . 64

REPORT GENERATOR

Report Generator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

RETURN & PURGE REPORTS

Returned Account Letter . . . . . . . . . . . . . . . . . . . . . . . . . 70

Returned Accounts List. . . . . . . . . . . . . . . . . . . . . . . . . . 71

Purged Accounts List . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Purged Account Fact Sheet . . . . . . . . . . . . . . . . . . . . . . . . 73

2



PLATINUM SPECIFIC REPORTS

Aged Client Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Collection/Fee Summary . . . . . . . . . . . . . . . . . . . . . . . . . 77

Collection Unit Chain Count . . . . . . . . . . . . . . . . . . . . . . . 78

MONTH END PROCESSING & REPORTS

Month End Processing Menu. . . . . . . . . . . . . . . . . . . . . . . 81

Features Available Through the Month End Menu . . . . . . . . . . . 81

Month End Processing Steps . . . . . . . . . . . . . . . . . . . . . . . 83

Client Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Trial Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 8Client Cash Journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Monthly Cash Journal . . . . . . . . . . . . . . . . . . . . . . . . . . 90

ADDITIONAL INFORMATION

CR Software Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Collection Resource System Enhancements . . . . . . . . . . . . . . . 94

CR Software Site Preparation And Installation . . . . . . . . . . . . . 95

User-Defined Documents. . . . . . . . . . . . . . . . . . . . . . . . . 95

D e f a u l t s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 5

CRS Mercury Predictive Dialer . . . . . . . . . . . . . . . . . . . . . 96

Optional CRS Modules. . . . . . . . . . . . . . . . . . . . . . . . . . 96

3





IntroductionWhether you’re a collections powerhouse or a smaller agency, the Collection Resource System isdesigned to give you the edge in debt recovery.

The CRS package automates all the fundamental functions of a collections operation, from new business

data entry through month end processing. With CRS, you can streamline collections using automatic

broken promise processing, payment processing, and cash posting. You can even manage your businessand the integrity of your data more smoothly with collector productivity management, client status

reporting, and client analysis reporting.

With so many capabilities, CRS is easy to use—designed by collections people and tested in real

agencies, the system is intuitive with straightforward data displays to help users get the information they

need, faster. Your collectors can learn the program in one day and immediately start increasing

productivity.

Fully Scalable Solutions That Add Up to Greater Profits:

• Superior collector screen makes information easy to find• Robust, integrated collections management automates operations

• Flexible modules give you the most for your money

• Optimum ease of use provides for maximum productivity

• Fully scalable solutions grow with your business

• Multiple access options for flexibility in scheduling and manpower

• Expert customer and technical support 24 hours a day, 7 days a week, 365 days a year

• Ongoing upgrades and feature additions to keep our software current

• Comprehensive warranties from day one

For details on small-scale improvements that will streamline operations and increase productivity, tryour Classic package.

If your business requires a state-of-the-art integrated system to get the best results, try our Platinum

package.

5



Note About Multi-Page Report Illustrations

With an average database, many of the reports spotlighted in this book will have multiple pages. We

represent multi-page reports with illustrations similar to the following example:

This format enables you to see the beginning and the end of the report without reproducing every entry.

We have done this with all the multi-page reports in which all the entries contain the same information.

The only multi-page report that we have reproduced in its entirety is the Data Integrity Report (pages 28

to 31) to allow the reader to see the variety of information that report contains.

6



7

SECTION ADAILY REPORTS





Acknowledgements

DESCRIPTION • User-defined format and content.

• Can be generated for all the clients at once or for just an individual client.

• Can be printed in zip code order with a zip code summary (subtotals the amount of

new business broken down by zip code).

• User has the ability to change the date the system prints on the Acknowledgement.

PURPOSE Sent to the client, it allows the client to verify that the new accounts have been

accurately listed with your organization.

AUDIENCE Printed as required for the organization’s clients.

CLASSIC Identical to Platinum.

LOCATION [P] Daily Processing, [1] Daily Reports, Option #1

9



Collection Unit Cash Journal

DESCRIPTION • Can be generated for each Collection Unit.

• Lists each individual payment credited to the unit.

• Includes grand totals.

• Gives a breakdown summary of the payments at the bottom of the

report.

PURPOSE • Provides management with a cash journal for each Collection Unit.

• Is helpful for organizations with special employee payment plans.

AUDIENCE Printed daily for the collection manager and the collector.

CLASSIC The listing of the individual payments is identical to Platinum, but the breakdown of the amounts received for different types of paymentscontains fewer categories. The Classic report will not have any of thecategories that refer to check charges (CK CHG), the Other Amount,and NSF interest. It also does not break the adjustments down into

principal and interest. There is only an “Adjustments” category.

LOCATION [P] Daily Processing, [1] Daily Reports, [2] Cash Journal,[1] Standard Cash Journal, Option #4

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11





Contact Attempts by Action/Result Sequence

DESCRIPTION Lists all contact attempts by all Collection Units sorted in alphabetical order by

Action and Result codes.

PURPOSE Allows management to monitor collector activity and productivity.

AUDIENCE Printed daily for the collection manager.


LOCATION [R]eports, [4] Collection Unit, [G]eneral, [1] Contact Reports, Option #3

13



Contact Attempts by Time Sequence

DESCRIPTION Lists all contacts attempted by all collectors sorted by time sequence for a specific

period of time.

PURPOSE Allows management to monitor the activity and productivity of all the collectors.




14



Daily Call Back Report for Collection Unit

DESCRIPTION • Is a hard copy of the accounts that are scheduled to be contacted by a collector on

or before a specific date.

• Should be generated for each unit.

PURPOSE Provides management with a list of all the accounts that are due to be contacted for

that day by each collector.

AUDIENCE Printed daily for the collection manager and the collector.


LOCATION [R]eports, [4] Collection Unit, [G]eneral, Option #4

15



Daily Cash Journal

DESCRIPTION Lists all payments entered into the system for the day.

PURPOSE • Provides management with a detailed listing of each payment recorded on the

system.

• Is used as a check and balance to the cash amount that is deposited into the bank

each day.

AUDIENCE Printed daily for the corporate officer, the system administrator, and the accountant.

CLASSIC The listing of the individual payments is identical to Platinum, but the breakdown of

the amounts received for different types of payments contains fewer categories. TheClassic report will not have any of the categories that refer to check charges (CK

CHG), the other amount, and NSF interest. It also does not break down the

adjustments into principal and interest. There is only an “Adjustments” category.

LOCATION [P] Daily Processing, [1] Daily Reports, [2] Cash Journal, [1] Standard Cash Journal,

Option #1

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Daily Collector Totals

DESCRIPTION • Last section of the Daily Cash Journal.

• Lists the collections and commissions credited to each Collection Unit for the day.

• Tracks month-to-date and year-to-date totals.

• Also includes a section that breaks down the information by office and one that

gives totals for collections and commissions by Payment codes (Payment codes

are usually used to indicate how the payment was made - by check, by credit card,etc.).

PURPOSE • Allows management to track daily and monthly collections credited to each unit

and office.

• Can be used to retrieve payroll and performance information.

• Payment code totals allow management to track payment methods.

AUDIENCE Printed daily for the corporate officer, the collection manager, and the collector.

CLASSIC Does not include the sections for Office or Payment Memo totals. (Classic does not

use Payment Memo codes.)

LOCATION [P] Daily Processing, [1] Daily Reports, [2] Cash Journal, [1] Standard Cash Journal,

Option #1

17



Dunning Notices

DESCRIPTION • The text for all dunning notices is user-defined.

• Notices can be requested by collectors or generated automatically by the system

following a predetermined schedule.

PURPOSE Gives the organization the ability to collect outstanding account balances via written

correspondence.

AUDIENCE Printed as needed to send to the person responsible for the debt.


LOCATION [P] Daily Processing, [1] Daily Reports, Option #3

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Dunning Notices Sent List

DESCRIPTION • Lists all dunning notices requested by collectors during a specific period of time.

• Includes the notice code of the notice sent for each request (result code located

after the slash in the transaction entry found in the AC/RC column).

• Sorted by Collection Unit code

PURPOSE Provides management with a listing of all notices sent by collectors.




19



List of Records of a Specific Legal Code

DESCRIPTION • Lists all the Master records that are currently on the system with the Legal code

specified by the user.

• Can be generated for each Legal code on the system.

• Can be sorted by the Master number or the name of the person who incurred the

debt.

PURPOSE Used by management to monitor the current legal status on the accounts that have

been designated for litigation.

AUDIENCE Printed daily or weekly for the collection manager and the attorney.


LOCATIONS Platinum [P] Daily Processing, [9] Legal Processing, Option #3

Classic [P] Daily Processing, [6] Legal Processing, Option #3

20



List of Notices to be Sent

DESCRIPTION • Lists, in addition to notices requested by collectors, all dunning notices generated

automatically on the system through features such as dunning cycles, collection

strategies, auto action/result maintenance, etc.

• Includes information on the account, the client, and the amount due

• User can choose to generate the report to include all the letters or an individual

letter.

PURPOSE Provides management with a listing of all accounts that were sent a notice on a

particular day.



LOCATION [P] Daily Processing, [1] Daily Reports, [3] Dunning Notices, [8] Dunning Notice

Reports, Option #5

21



Transferred Accounts

DESCRIPTION • Lists all accounts that were transferred from one Collection Unit to another for a

time period specified by the user.

• Sorted alphabetically by the Collection Unit code that the account was transferred

out of (located in the sixth column under RC).

PURPOSE • Provides management with a list of transferred accounts.

• Allows management to ensure that the accounts were transferred properly between

Collection Units.




22



23

SECTION BCLIENT

REPORTS



Account Status by Client

DESCRIPTION • Provides the organization an inventory of all accounts on the system for each

specific client.

• Includes each account’s current balance and status, as well as other basic

information.

• Can be accessed for a specific month of turnover or a specific Status code.

PURPOSE Is a summary intended to provide the client with the current status of all accounts

listed with your organization.

AUDIENCE Printed as required for the corporate officer, the collection manager, and the

organization’s client.


LOCATION [R]eports, [1] Client, [S]tatus, Option #1

24





Client Analysis

DESCRIPTION • Provides month-to-date, year-to-date, and life-to-date (optional) statistics on every

client on the system.

• Can be sorted by client name or client code.

PURPOSE Allows management to evaluate

• The organization’s performance for each client and

• Each client’s relative importance to your organization.

Can be used as a basis for organizing future marketing efforts.

AUDIENCE Printed as required for the corporate officer, the collection manager, marketing

manager, and the system administrator.


LOCATION [R]eports, [1] Client, [A]nalysis, Option #1

26



Client Ranking

DESCRIPTION • Have the option to print a report that ranks the clients according to commissions,

collections, unit yield, or gross volume.

• Can be sorted by client name, code, or by rank.

PURPOSE Enables management to rank clients for profitability according to the following

criteria: commissions, collections, unit yield, and gross volume.

AUDIENCE Printed as required for the corporate officer and the marketing manager.


LOCATION [R]eports, [3] Internal Client, [S]tatus, Option #1

27



Client Data Integrity Report

DESCRIPTION • Displays analysis totals for an individual client in the following categories: phone

numbers, addresses, current balances, age of accounts, and geographical location.

• Each category of accounts is shown with its corresponding turnover and collection

statistics.

• Can be printed for an individual Collection Unit, if desired.

PURPOSE Updates management with statistics on the quality of the account information each

client provides. This report is invaluable for determining trends in the collection

performance for a specific client and uncovering the causes of those trends.

AUDIENCE Printed as required for the corporate officer, the collection manager, the marketing

manager, and the organization’s client.

CLASSIC There are some significant differences between the Classic and Platinum versions of

this report.

Both will contain the following categories:

- Accounts with good addresses,

- Accounts with bad addresses,

- Accounts with good and bad phone numbers,

- Analysis section based on the amount due at turnover,

- Analysis of collectability based on the geographical location of the

accounts.

Platinum contains the following additional categories of information:

- The good and bad address categories include a line for located accounts(indicates that a correct address was found for a record that was marked

as Mail Returned).

- Two sections based on Status and Activity codes that provide anaylsis

information for types of accounts (allows management to sort through

accounts that are, by definition, uncollectible).

- Analysis section based on behavioral scoring of the responsible party.


28



29



30



31



Client Class Code Analysis

DESCRIPTION Shows the month-to-date, year-to-date, and life-to-date figures for clients with the

same class code.

PURPOSE • Gives management the ability to track the collection activity for a specific industry

or classification of client.

• Can be used as a basis for future collection efforts or marketing strategies.

AUDIENCE Printed as required for the corporate office, the collection manager, and the

marketing manager.



32



Client History Analysis

DESCRIPTION Provides historical information regarding the client’s new business, collections,liquidity, commissions, cancellations, PIFs, and average account age.

PURPOSE • Allows managers to view collection performance for clients over an extended

period of time, so that they can analyze the collectability of each batch of the

client’s accounts.

• Provides a track record of how successful your organization has been in collecting

for clients in the past.

AUDIENCE Printed as required for the corporate officer, the marketing manager, and the



LOCATION [R]eports, [1] Client, [A]nalysis, Option A

33



Client Monthly Spindown

DESCRIPTION

• Lists the net dollars divided by the percentage of the totalrecovery from the last twelve months.

• Shows the amount collected based on the age of placement.

PURPOSE

Allows management through month-to-month comparisons to

determine the profitability of each successive month from the

month of turnover and to see how long it takes to collect on the

client’s accounts turned over during any of the past twelvemonths.

AUDIENCE

Printed as required for the corporate officer, the collection

manager, the marketing manager, and the organization’s client.

CLASSIC

Identical to Platinum.

LOCATIONS

Platinum [R]eports, [1] Client, [A]nalysis, Option C

Classic [R]eports, [1] Client, [A]nalysis, Option B

34



35



Collection Summary

DESCRIPTION • Lists summary lines for the current period and the previous eleven periods.

• Contains two categories of information: new business and collections. (Collections

here represents the collections made on all of the client’s accounts on the system,

not just on the new business turned over for the month.)

PURPOSE Designed to display statistical data showing new business and collections for the

twelve most recent reporting periods for the indicated client.





36



Detailed Client Analysis

DESCRIPTION • Displays statistical data for each client covering the twelve most recent reporting

periods.

• Includes a previous line to summarize all the information from earlier periods.• Can be printed for each client on the system.

• The “Collections” column represents the dollar amount collected based on the

account’s month of turnover. (In the Client Analysis report, the dollar amount for

collections is the amount collected during that period regardless of the account’s

turnover date.)

PURPOSE • Shows the organization’s performance for each individual client during the last

twelve reporting periods.

• Helps management recognize performance trends in the past year.

• Allows the organization to target when a client’s accounts lose collectability.

AUDIENCE Printed monthly for the corporate officer, the marketing manager, and the




37



Expected Promises to Pay

DESCRIPTION • Lists dollar amounts in 30 day increments for promises to pay.

• The final line in the report gives the projected total income from promises to pay

beyond the next 360 days.

PURPOSE Gives the projected income for the coming year.

AUDIENCE Printed as required for the corporate officer and the collection manager.


LOCATIONS Platinum [R]eports, [1] Client, [S]tatus, Option #9Classic [R]eports, [1] Client, [S]tatus, Option #5

38



Master List

DESCRIPTION • Provides an inventory of all clients currently on the system.

• Lists each client’s Client code (assigned by the organization), name, status,

remittance type, forwarding preference, class type, salesperson code, fee schedule

(if the client pays according to a schedule rather than a straight commission), auto

assign group, call back weight, and last turnover date.

PURPOSE Summarizes in one report all the clients in the organization’s Client Maintenance

database.

AUDIENCE Printed as required for the corporate officer, the marketing manager, and the system

administrator.


LOCATION [R]eports, [3] Internal Client, [G]eneral, Option #1

39



Phone Directory

DESCRIPTION Lists the Client code, name, address, key contact, and phone number for every client

currently on the system.

PURPOSE Gives your organization’s personnel the phone numbers and key contacts of all

clients in one report.

AUDIENCE Printed as required for the corporate officer, the collection manager, and themarketing manager.


LOCATIONS Platinum [R]eports, [3] Internal Client, [G]eneral, Option #3

Classic [R]eports, [3] Internal Client, [G]eneral, Option #2

40



Salesperson Analysis

DESCRIPTION • Provides month-to-date, year-to-date, and life-to-date figures on all clients that are

currently being worked by each salesperson.

• Contains information on new business collections, commissions, unit yield, and

liquidity statistics.

PURPOSE Allows management to track progress and productivity of the Marketing Department




41



42



43

SECTION CACCOUNT

REPORTS



Account Activity Report

DESCRIPTION • Lists all accounts on the system for each individual client. (If a Master record has

more than one account, the report lists each account separately in the Account

Summary.)

• Sorted alphabetically.

• Includes the original and current balances, the dollar amount collected to date, and

the remarks describing the current condition of each account.

PURPOSE Used for updating the client on the activity of each individual account. (Is especially

useful for clients who typically turn over business that has people with multiple

debts.)





44



Accounts With Credit Balances

DESCRIPTION Lists all accounts on the system that currently have a credit balance.

PURPOSE Gives management a list of all accounts that have a credit balance to make it easy to

reimburse the party responsible for the account.

AUDIENCE Printed as required for the collection manager.


LOCATIONS Platinum [R]eports, [1] Client, [S]tatus, Option D

Classic [R]eports, [1] Client, [S]tatus, Option #9

45



Activity Code Summary

DESCRIPTION • Lists all of the Account Activity codes currently being used for a specific client.

• Provides totals for the original balance, the current balance, and the collections for

each Activity code.

PURPOSE • Provides management with summarized statistical information, broken down by

Activity code, for each client.

• Allows management to analyze trends in collectability based on the type of

accounts the client is listing with your organization.


marketing manager.


LOCATIONS Platinum [R]eports, [1] Client, [A]nalysis, Option E

Classic [R]eports, [1] Client, [A]nalysis, Option D

46



List of Selected Accounts

DESCRIPTION • Lists all accounts on the system that meet specific criteria set by the user.

• Parameters can be set up for a combination of criteria that include Status code,

date of turnover, and the current balance.

PURPOSE Gives your organization the ability to produce a listing of accounts that meet specific

requirements.




LOCATION [R]eports, [2] Account, [G]eneral, Option #2

47



Master List

DESCRIPTION • Lists all of the accounts that are currently on the system.

• Includes the original and current balances for each account.

• Can be sorted by the Master number or the name of the person responsible for the

account.

PURPOSE Provides an inventory of all the accounts currently on the system.

AUDIENCE Printed as required for the collection manager and the system administrator.


LOCATION [R]eports, [2] Account, [G]eneral, Option #1

48



Paid in Full Accounts

DESCRIPTION Lists all accounts on the system that were paid in full (PIF) at the time the report was

generated.

PURPOSE Gives management a complete listing of all the accounts that are PIF.



LOCATIONS Platinum [R]eports, [1] Client, [S]tatus, Option C

Classic [R]eports, [1] Client, [S]tatus, Option #8

49



Promises to Pay

DESCRIPTION This report has two parts: section one (top illustration) lists individual promises to

pay and the payment amounts received for each promise, and section two (bottom

illustration) summarizes the number of promises kept or broken and the dollar

amounts received from promises to pay or payment schedules. You print the report

by Collection Unit and specify the time period you want the report to cover.

PURPOSE Allows management to see an overview of the income received from all types of

promises to pay.




50



Specific Status Code

DESCRIPTION • Lists all the accounts on the system that have a specific Status code.

• Can be sorted by the Master number or the name of the person responsible for the

account.

• Includes original and current balances.

PURPOSE Gives your organization the ability to produce a list of accounts that have a specific

status or characteristic (e.g., all accounts that have a mail return status).


marketing manager.


LOCATION [R]eports, [2] Account, [S]tatus, Option #2

51



Status Code Summary

DESCRIPTION Lists analysis information for every Status code on the system.

PURPOSE • Provides management with a breakdown of all the accounts on the system

according to Status code.

• Summarizes analysis information for each individual Status code, which allows

management to evaluate collection activity for all types of accounts.



LOCATIONS Platinum [R]eports, [1] Client, [A]nalysis, Option F

Classic [R]eports, [1] Client, [A]nalysis, Option E

52



Zip Code Analysis

DESCRIPTION • Lists all the zip codes associated with the accounts currently on the system.

• Lists statistical data and the sum totals for account balances and collections.

• Can be generated for each client or for all accounts on the system.

PURPOSE • Provides a breakdown of accounts by Client and zip code.

• Allows management to determine which zip codes are more profitable in order to

target future marketing efforts more effectively by geographic location.



LOCATION [R]eports, [2] Account, [A]nalysis, Option #1

53



54



55

SECTION DCOLLECTION

UNIT

REPORTS



Account Call Back List - Full

DESCRIPTION • Lists all accounts being worked by each individual Collection Unit.

• Gives the home and work phone numbers, the next scheduled contact date, the

status, and the current balance.

• Sorted chronologically according to the next scheduled contact date.

PURPOSE • Provides a hard copy backup to the system in the event the computer goes down

for any length of time.

• Could serve as a workcard for collectors to allow them to be productive while the

system is inoperable.

AUDIENCE Printed daily for the collection manager and the collectors in the unit.



56



Account Inventory

DESCRIPTION • Lists all accounts currently being worked by a specific Collection Unit.

• Report is sorted by the Master number.

PURPOSE • Allows management to obtain a listing of all accounts assigned to a particular

Collection Unit.

• Allows management to have a list of the original balances, the current balances,

and the statuses for all the accounts assigned to the specified Collection Unit.




57



Account Last Contact Report

DESCRIPTION • Lists all accounts currently being worked by a specific Collection Unit.

• Includes the date when the person responsible for the account was last contacted.

• Sorted first chronologically according to the last contact date and then secondly

according to the Master number.

PURPOSE • Enables management to ensure that all the accounts are being contacted on a

timely basis.

• Ensures that every account on the system is being worked.




58



Account Status

DESCRIPTION • Lists all the accounts currently being worked by a particular Collection Unit.

• Can be generated for a specific Status code or a specific monthly listing.

• You may configure the report to show an optional address column.

PURPOSE • Allows management to determine exactly which accounts are being worked by the

collectors assigned to the Collection Unit.

• Allows management to see the status of those accounts.



LOCATION [R]eports, [4] Collection Unit, [S]tatus, Option #1

59



Collection Unit Analysis

DESCRIPTION Provides month-to-date and year-to-date statistical data for every Collection Unit onthe system.

PURPOSE Allows management to evaluate the performance of each Collection Unit based on

the unit’s gross collections.



LOCATIONS Platinum [R]eports, [4] Collection Unit, [A]nalysis, Option #6

Classic [R]eports, [4] Collection Unit, [A]nalysis, Option #5

60



Collection Unit Performance

DESCRIPTION Contains month-to-date and year-to-date information, reported in dollar amounts and

account volume, for each Collection Unit.

PURPOSE Enables management to track the productivity for each Collection Unit compared to

its predetermined monthly goal.

AUDIENCE Printed daily for the collection manager and the system administrator.




61



Master List of Collection Units

DESCRIPTION • Lists all the Collection Units currently on the system.

• Includes the Collection Unit code and the name of the unit.

• Sorted alphabetically according to the Collection Unit code.

PURPOSE Provides management with a list of all the Collection Units.

AUDIENCE Printed as required for the collection manager, the system administrator, and clerical

staff.



62



New Business Analysis

DESCRIPTION • Gives the dollar amount for each Collection Unit on the system.

• Gives both month-to-date and year-to-date figures.• Information is sorted alphabetically by the Collection Unit code.

PURPOSE • Gives management the ability to track new business listings by Collection Unit.

• Ensures that there is proper distribution of new accounts.





63



Promises to Pay Analysis

DESCRIPTION • Gives month-to-date figures for each Collection Unit on the number and the dollar

amounts of the total number of promises made, the number and dollar amount of

the promises kept, and the number and dollar amount of promises broken.

• Optional: User can include year-to-date and month-to-date figures in this report.

PURPOSE Allows management to monitor the success of each Collection Unit’s promises to

pay.


LOCATIONS Platinum [R]eports, [4] Collection Unit, [A]nalysis, Option B


64



65

SECTION EREPORT

GENERATOR



Report Generator

DESCRIPTION The Report Generator feature in the software allows you to use print tokens to create

custom reports. Following is the report format that created the report pictured on the

opposite page.

The SELECT, SORT, and LIST commands use Report Definition Field tokens that

indicate what information the system should include in the report. In this case, thesystem is to SELECT accounts for Client code 111111-1 that have not been returned

and have a current balance greater than zero. The accounts in the report will be

sorted by the client’s account number (SORT), and the report will have the following

information (LIST) for each account that matches the criteria: the client’s account

number, the last and first names of the person responsible for the account, the

original balance, the current balance, your organization’s Client code, and the

system’s Master number.

PURPOSE Allows management to design custom report formats to satisfy any special client

reporting requests or internal document needs.



CLASSIC Is used in exactly the same way in Classic as it is in Platinum.

LOCATION [R]eports, Option B

66

SELECT: {ACCT_BAL} GT O AND {ACCT_BAL} LT 100 NOT RETURNEDSORT: {CL_NO} {DB_LAST_NAME}LIMIT: 100LIST: {CL_NO} {DB_NO} {DB_FIRST_LAST} {CC} {ACCT_BAL}HEADER: {NL} {NL}{DATE}{NL} {BG} LIST OF OPEN ACCOUNTS UNDER $100.00 {SM} {NL} {NL}

COLL ACCTCLIENT ACCOUNT CODE BALANCECONTROL: {CL_NO}------------CLIENT TOTAL

{TOTAL} {NL} {NL}FOOTER:========GRAND TOTAL{TOTAL}

Sample Report Format



67



68



69

SECTION FRETURN &

PURGE REPORTS



Returned Account Letter

DESCRIPTION • Letter format that lists the accounts your organization is returning to the client.

• Includes the client information and the reason the account is being returned.

• This letter is entirely user-defined.

• Can be generated for each client on the system.

PURPOSE Used to notify the client of accounts being returned and the reason for the return.

AUDIENCE Printed as required for the collection manager and the organization’s client.


LOCATIONS Platinum [A]ccount Information, [6] Purge/Return, [Z] Print Purge/Return Reports & Letters,

Option #1 to print letters for all the clients or #2 to print a letter for an individual client

Classic [A]ccount Information, [5] Purge/Return, [Z] Print Purge/Return Reports & Letters,

Option #1 to print letters for all the clients, or #2 to print a letter for an individual client

70



Returned Accounts List

DESCRIPTION Lists all of the accounts that have been designated for return to a specific client.

PURPOSE Allows management to review the accounts scheduled for return to all clients prior to

sending the Returned Accounts letter.



LOCATIONS Platinum [A]ccount Information, [6] Purge/Return,

[Z] Print Purge/Return Reports & Letters, Option #3

Classic [A]ccount Information, [5] Purge/Return,


71



Purged Accounts List

DESCRIPTION • Lists all of the accounts that are due to be purged from the system.

• Includes the current balance and the status for each account.

• Users can automatically add the accounts listed on the Returned Account report to

the Purged Account list.

PURPOSE Allows management to review and evaluate each account prior to purging (or

removing) the information from the system’s datafile.








72



Purged Account Fact Sheet

DESCRIPTION • Lists the following: record information from the Master, all transactions, and all

payments.

• Can be generated for all the individual accounts that are to be purged from the

system.

PURPOSE Allows management to maintain a hard copy report of all purged accounts in the

event the information is needed for legal or historical purposes.

AUDIENCE Printed as required for the collection manager and clerical staff.






73



74



75

SECTION GPLATINUM

SPECIFICREPORTS



Aged Client Balance

(Client Report)

DESCRIPTION • Lists all clients that have a balance due your organization.

• Lists the outstanding balance amounts in 30 day increments from the current

balance to over 120 days.• Includes the interest amount and the total amount due.

PURPOSE Provides management with specific client balances to determine which clients are

past due.

AUDIENCE Printed monthly for the corporate officer and the organization’s accountant.

LOCATION [R]eports, [3] Internal Client, [S]tatus, Option #4

76



Collection/Fee Summary

(Office Report)

DESCRIPTION Lists the following information: the difference in turnover and collections from

twelve months prior and the percentage of the change for each.

PURPOSE Provides management with statistical information regarding turnover, collections,

and commissions.


marketing manager.

LOCATION [R]eports, [5] Office, Option #3

77



Collection Unit Chain Count

(Collection Unit Report)

DESCRIPTION Lists the number of accounts in each Collection Unit’s call back chains.

PURPOSE Provides specific call back chain counts, enabling management to make any

adjustment to individual Collection Unit workloads.


LOCATION [R]eports, [4] Collection Unit, [C]hain, Option #2

78



79

SECTION HMONTH END

PROCESSING &REPORTS



80



Month End Processing Menu

Features Available Through the Month End Menu

Apply Interest On Past Due Clients

If you charge interest on outstanding client balances, this option allows you to easily update the balances

before creating statements.

Client Statements

This option accesses a menu with options for doing the following:

• Generating a statement file,• Printing statements,

• Posting statement information to the client file,

• Printing a payment report, and

• Changing the message the system prints on the statements.

81



Month End Reports

The Month End Reports menu has options for printing the following reports:

• Monthly cash journals,

• Client cash journal,

• Client interest report,

• AR (Account Receivable) Proof report,• Tax report,

• Cash journal proof,

• Month End Proof report, and

• An overpayment report.

The system displays a Cash Journal menu when you choose the monthly cash journal option. You can

print a cash journal, not only for your organization as a whole, but also by client, salesperson, and

Collection Unit.

Trial Balance

This option gives you the options to generate trial balance information and to print a trial balance report

sorted by either the Master number or the name of the responsible party (see page 88 for an example of a

Trial Balance report). The trial balance is used for balancing the Month End against the Monthly Cash

Journal.

Client Checks

When you access client checks, you will see a menu with the following options:

• Print Check Mask • Print Client Checks

• Print Check Register

• Clear Client Check Information

Post Client AR Balances

This option subtracts the clients’ payments from their previous balance figures and calculates the clients’

new balances for the upcoming month.

Clear Analysis InformationYou will use this option to clear the files storing analysis figures. This ensures the accuracy of the

figures for the next month.

82



Month End Processing Steps

STEP 1 Apply Interest on Past Due Clients

STEP 2 Print the Monthly Cash Journals

STEP 3 Print the Client Cash Journal

STEP 4 Generate Statements

STEP 5 Print Statements

STEP 6 Print Cash Journal Proof ReportCheck statements to verify accuracy. Balance AR Proof Report

to the Monthly Cash Journal. If they do not balance, use other

Proof Reports (Month End Proof Report) to locate the error.

STEP 7 Post Statement Information to Clients

STEP 8 Print Trial Balance Information

STEP 9 Print Client Checks

STEP 10 Post Client Balance

STEP 11 Print Desired Analysis ReportsSuggestions: - Aged Client Balances

- New Business Analysis

- Collector Analysis

- Client Analysis

- Detailed Client Analysis

STEP 12 Clear All Analysis Information

83



Client Statement

DESCRIPTION • Summarizes all account payments made to the client and your organization for a specific month.

• Totals all the payments.

• Totals all commissions.

• Calculates the amounts due your organization and/or the clientdepending on whether the client is net, gross, or mixed.

• Client defaults allow your organization to customize variousfeatures of the statements for each client.

• For each statement, the system prints a payment invoice that liststhe payments received on the client’s accounts during the month.

• Client defaults allow your organization to specify what informationthe system will print on the payment invoice. Notice the differencesin the two payment invoices shown on pages 85 and 86.

• User may print a Payment Invoice Summary page (example shownon page 87) which summarizes the dollar amounts for each type of

payment made to the client’s accounts for the specified month.

PURPOSE Gives management the ability to summarize all payment activity for agiven month for a specific client.

AUDIENCE Printed monthly for the corporate officer, the organization’saccountant, and the organization’s client.

LOCATION [M]onth End Processing, Option #2

84



85

Sample 1 Statement and Payment Invoice for MEDICO



86

Sample 2 Statement and Payment Invoice for Cars Are Us



87

PAYMENT INVOICE SUMMARY

Optional report you may print by setting the client default “Print Summary Page.”



Trial Balance

DESCRIPTION Lists all the totals for each individual client statement generated that month by the

system.

PURPOSE • Provides management with a summary of all client statements generated by the

system and gives the totals for each statement.

• Used in conjunction with the monthly cash journal to validate Month End.

AUDIENCE Printed monthly for the corporate officer, the system administrator, and the

organization’s accountant.

LOCATION [M]onth End Processing, Option #4

88



Client Cash Journal

DESCRIPTION • Shows all client payments made to your organization.

• Is designed to show the client name, date of payment, the amount of the payment,

and the original amount.

PURPOSE Provides management with a payment summary showing all payments made by each

client for the current month.

AUDIENCE Printed monthly for the corporate officer, the system administrator, and theorganization’s accountant.

LOCATION [M]onth End Processing, [3] Month End Reports, Option #2

89



Monthly Cash Journal

DESCRIPTION • Lists all of the payment entries made to the system for a specificmonth.

• Contains totals for all payments.

PURPOSE • Used by the management to ensure the accuracy of the TrialBalance, which ensures the accuracy of the statements.

• Is a composite of the Daily Cash Journal (seen on page 16). If your organization has balanced out every day to the Daily Cash Journal,it should also balance to the Monthly Cash Journal.

AUDIENCE Printed monthly for the corporate officer, the system administrator,and the organization’s accountant.

LOCATION [M]onth End Processing, [3] Month End Reports, Option #1

90



91



92



93

SECTION IADDITIONAL

INFORMATION



CR SOFTWARE SUPPORT

CR Software warranties its Platinum, Classic, and Mercury Dailer software package for 90 days and will

support the client during this period for no charge (excluding telephone expenses). On the day after the

warranty period expires, the client will be expected to contract CR Software’s Support program.

CR Software Support Department’s hours are 8 a.m. to 7 p.m. Eastern Standard Time, Monday through

Friday. Our Software Support Analysts are available 24 hours a day, 7 days a week through our billable

pager service. If you have a problem during off hours, simply telephone the paging service and an

analyst will respond to your request as soon as possible.

After initial installation training, CR Software provides extensive documentation with its package,

which aids you in understanding and troubleshooting the system. A System Administrator manual, along

with a Collector Station manual and quick reference guides, comprise the system documentation.

CR Software provides additional on-site training upon request. The client also has the option of sending

staff to our offices in Virginia for additional training. CR Software charges a fee for this training to

cover time and expenses.

CR Software uses cutting-edge technology to allow support technicians to log onto a client’s system and

diagnose software problems. If a problem is related to improper use of the software, CR Software can

usually repair the problem at that time. If the problem is determined to be an inconsistency in the

software, CR Software will send a revised version of the software to the client as soon as possible. In a

cardless environment, it is crucial to provide on-line customer support using modems or other available

technology (such as Virtual Private Networks) in order to minimize any customer down time.

Additionally, CR Software’s Networking Department (CRSNetworks) provides network security and

support. This service affords you the most reliable and efficient networking technology, and also ensures

that your organization’s data is solidly protected from outside interference.

COLLECTION RESOURCE SYSTEM

ENHANCEMENTS

Clients on CR Software’s Support Program are entitled to all enhancements and updates made to the

software. CR Software’s goal is to distribute new releases of its software every 12 to 18 months.

94



CR SOFTWARE SITE PREPARATION AND

INSTALLATION

Once CR Software receives all of the necessary approved contracts, CR Software will assist the

customer in determining and purchasing the required hardware and cables, and will help set up the

necessary work stations. CR Software will also provide the customer with the appropriate

documentation for the customer’s software purchase. Once all of the customer requirements have been

satisfied, CR Software will dispatch an Installation Manager to the customer’s site. It has been CR

Software’s experience that a typical installation lasts five days. We also provide a three- to five-day

management training session at our Virginia office.

USER-DEFINED DOCUMENTS

An important feature of the Collection Resource System is its ability to accommodate all sizes andformats of letters and reports. Our software package allows our system to satisfy each organization’s

own reporting requirements and gives management the ability to create and structure their own

customized reports and letters such as the following:

- Dunning Notices

- Pre-Collect Acknowledgements

- Regular Acknowledgements

- Returned Account Letter

- Client Check Format

- Client Labels Format

- Client Letter Format

- Payment Receipt Format

- All Reports Created With the Report Generator Option (see page 66 )

DEFAULTS

One of the most important and powerful features of the Collection Resource System is its ability to be

adjusted and fine tuned to the methods, practices, and work flow of each individual organization. Thesoftware accomplishes this goal with a series of “default settings” that are initially configured, during

the installation, by the purchasing organization with assistance from CR Software. The entire software

system revolves around these default settings.

Once the initial default configurations are in place, the Collection Resource System becomes a “custom

package” tailor-made to the organization’s needs and requirements.

95



CRS MERCURY PREDICTIVE DIALER

In addition to the Platinum and Classic versions of the Collection Resource System, CR Software also

offers the Mercury Dialer as one of its enhancement products. The Mercury Dialer was designed to meet

the specific needs of the collection industry and is fully integrated with the Collection Resource System,

which means no daily downloads and uploads. It also provides the following features:

• Automatic campaign initiation and termination

• Campaign building and contact performance are integrated into the Collection

Resource System

• Remote agent capability

• Maximum flexibility for management to specialize collector functions as

inbound, outbound, or combination

• Autodialer, Power Dialer, Preview Dialer, and Predictive Dialer modes

• Time zone technology, call pacing, and up to 24 simultaneous campaigns;

• On-line, real-time collector, campaign, and company productivity statistics.

OPTIONAL CRS MODULES

CR Software provides a number of optional modules that allow you to expand the functionality of the

Collection Resource System. CR Software’s line of modules includes programs that can assist with

payment processing, skip tracing, credit bureau reporting, and automatic updates to consumer

information. All modules are individual products, purchased separately from the Collection ResourceSystem.

For more information on CR Software’s modules, contact the CR Software Sales Department.

96



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