Samsung Galaxy Tab A · The outer plastic packaging has a sticker with the associated mobile...

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Samsung Galaxy Tab ADevice Setup Guide


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Contents

You have received a Samsung Galaxy Tab A tablet. In this document you’ll find the following to get your device and SIM up and running:

p.3 Tablet overview

p.6 Pre-setup charging

p.8 First time setup

p.21 Installing the SIM

p.29 Setting up a Google account

p.38 Finishing Up

p.44 Troubleshooting


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Samsung Galaxy Tab A: In the box

USB cable

Power adaptor

Quick start guide, warranty card and ejection pin

Tablet in protective sleeve


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Samsung Galaxy Tab A: Device Overview


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Samsung Galaxy Tab A: SIM Overview

SIM card

Top-up card

Welcome booklet

The outer plastic packaging has a sticker with the associated mobile number, PIN and PUK code


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Pre-Setup: Charging


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Samsung Galaxy Tab A: Charging

The tablet must be charged before use, however does not need to be fully charged for setup. Try to plug it in somewhere accessible so you can continue with setup while it charges.

1. Attach the USB cable to the included power adaptor

1. Plug in to the multipurpose jack at the bottom of the tablet and charge via an accessible wall socket

1. Hold down the power button for 2-3 seconds to switch the tablet on

USB cable

Power adaptor


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First Time Setup


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Samsung Galaxy Tab A: First Time Setup

1. Press and hold the power key (top right) for a few seconds to switch the device on

1. If the device does not switch on:a. Please ensure you have

charged the device for at least half an hour

b. If it is still not working, contact the Digital Bridge team:

[email protected] or: 0345 222 0333


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Samsung Galaxy Tab A: Language

1. Select your language - the default should be English (United Kingdom)

1. Tap the blue arrow to proceed

Note: While you can choose another language if preferred, we recommend using English (UK) if you wish to use this guide for reference

If you require accessibility options such as a screen reader or visibility enhancements, tap on “Accessibility” on this screen before proceeding


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Samsung Galaxy Tab A: Continuing Setup

You will be asked to read and accept the terms and conditions for the device

We recommend ticking End User Licence Agreement and leaving the other two options unticked. However it’s up to you - tap on any of the options to find out more about each one

Tap ‘Next’ to proceed


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Samsung Galaxy Tab A: Transferring Data

Select ‘Skip this for now’ and tap ‘Next’ to continue


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Samsung Galaxy Tab A: Internet

The next screen is for WiFi setup. If you have WiFi in your home:

1. Locate the name and password for the network. This is usually found on the router.

1. Select the network name and enter the password, and tap ‘Connect’then ‘Next’ once ‘Connected’ appears

Use the eye button to show the password as it’s typed (ensure you are in a private location when doing this)


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Samsung Galaxy Tab A: Internet

If you will be using the SIM card provided:

1. (Optional) Switch off WiFi using the toggle

2. Tap ‘Skip’


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If you have connected to WiFi, skip to p.29 to complete Google Account setup before continuing with the next steps

Select today’s date and the correct time. Please note this is important as if you use the default time some updates and features may not work properly.


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Samsung Galaxy Tab A: Google Account

You will need to to read and agree to Google’s terms and conditions

We recommend that automatic backup, location and scanning features are switched off at this stage, and can be switched on later from the device settings if required. Tap on the blue toggles to switch these on and off as preferred.

When you’re ready, tap the blue button to proceed


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Samsung Galaxy Tab A: Screen Lock

The next screen will ask you to set up device protection using one of the following - this is highly recommended.

You will require this for future access -so remember what you choose or make a note somewhere safe

● Pattern - Draw a pattern on a 9x9 grid, covering at least 4 dots

● PIN - Set a PIN with at least 4 digits. Remember to not use something too obvious like your birthday or ‘1234’

● Password - Set a password with at least 4 letters, numbers or symbols - remember our password tips from page 22!


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The recommended apps will be pre-ticked - tap on the tick to deselect any of these you do not want to download

If you’re not sure, untick them for now as you can choose to install them later

Note that if you are not using WiFi, installing apps can use up significant amounts of data, so do choose only the ones you are likely to use at this stage


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Samsung Galaxy Tab A: Samsung Account

It is advised to skip the Samsung Account setup at this stage

However if you wish to set up an account, or already have one, fill in the details here

You can come back to this later through your tablet settings


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Samsung Galaxy Tab A: All Done!

The final screen will confirm setup before directing to the home screen


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Installing the SIM


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Samsung Galaxy Tab A: Preparing the SIM

1. Take the SIM card out of the packaging

1. There are three SIM sizes - standard, micro and nano.

1. Break out the nano SIM option - this is the smallest option

Keep the packaging, welcome booklet and top-up card in a safe place for future reference


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Samsung Galaxy Tab A: Preparing the SIM

Break out the smallest SIM size from the card, as indicated on the image


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Samsung Galaxy Tab A: Installing the SIM

1. Press and hold the power key (top right) for a few seconds to switch the device off

1. Once the screen goes blank, you’re ready to install the SIM


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Samsung Galaxy Tab A: Installing the SIM

1. FInd the ejection pin(attached to the outside of the box containing the Quick Start Guide)

1. Insert the ejection pin into the hole next to the SIM card tray (top left hand side of the tablet) to pop out the tray

1. Gently press the nano-SIM card into the tray, with the metal part facing down. Ensure fixed firmly before re-inserting the tray


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Samsung Galaxy Tab A: Activating the SIM

1. Press and hold the power key (top right) for a few seconds to switch the device on

1. Wait for the tablet to load the home screen

1. Swipe down from the top of the screen and tap on the notification that says “Sign in to network”

(if the notification does not show up, restart the device by pressing the power key and choosing ‘restart’


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The screen pictured here should now load

Tap ‘Activate’

If you have an email address, you may also wish to register an account with EE by tapping the ‘register’ button. This allows you to manage your account with EE, but is optional

If not, don’t worry - you can register later at https://id.ee.co.uk/register

https://id.ee.co.uk/register


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When you tap ‘Activate’, the window will automatically close. Your SIM should now be up and running!

To test it out:

● Tap on the ‘Google’ folder on your home screen● Tap on ‘Chrome’ to open the browser● Try searching for something

If search results come up, your device is connected to the Internet and ready to use. If not, try restarting the device and following the instructions to activate your SIM again


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Google Account Setup


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You will need a Google account to download apps from the Google Play Store.

To log in or create an account:

1. Swipe up from the bottom of the screen

2. Tap on ‘Settings’3. Tap on ‘Accounts and backup’4. Tap on ‘Accounts’5. Tap on ‘Add account’ and then

‘Google’


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If you have an existing Google account:

● Find the email address and password

● Another device e.g. your phone may be needed to pass any security checks

● Use the ‘forgot email’ or ‘forgot password’ options if needed

If you do not have an account, or cannot access your existing one, tap ‘Create account’ to continue setup


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BASIC DETAILS

1. Tap ‘Create account’ and select ‘For myself’

1. Enter your:a. First name and last nameb. Birthday and gender

Remember to use your real information, as this will be important if you need to reset the password at a later date


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GMAIL ADDRESS

3. Set up a gmail.com email address to use with the account

● 6-30 characters long● Use letters, numbers and full stops

only● Many email addresses are already

taken - if you receive this message, adjust or change and try again

Note this new email address somewhere safe for future reference


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CREATE A STRONG PASSWORD

4. Enter a password and type it again in the second box to confirm

Remember: You will need this password to access email and other Google tools in future

● Use a mixture of letters, numbers and symbols

● Don’t use any elements of your or your family’s names, address or dates of birth

● Do not share with others


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CREATING AN ACCOUNT

5. You will be prompted to add a phone number. The device will autofill your new SIM phone number, however you may wish to replace this with a phone number you use more often. Tap ‘Yes, I’m in’ and follow the instructions given

This will allow you to access your account in future if you forget your password. If you would prefer to skip this, select ‘Skip’ at the bottom of the page


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CREATING AN ACCOUNT

6. On the review page, tap ‘Next’ and then read the terms and conditions

7. Tick the boxes to confirm you agree with the terms, and then tap ‘Create Account’ to continue

8. The next screen will ask if you would like to back up data to Google Drive. Use the blue toggle to switch this on or off and tap ‘Accept’


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Your Google account is now set up!

This is the account you will use when you download an app, log in to Gmail or use other Google services

You can manage or remove this account from the tablet in future by going to Settings > Accounts and backup > Accounts and tapping on the account name

You can also use your browser app (e.g. Chrome) to go to myaccount.google.com, where you can change your password and manage account settings


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Finishing Up


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Samsung Galaxy Tab A: Finishing Up

The next pages will go through the following to help you get used to using your device:

● Basic navigation● Security settings● Unresponsive device reset● Using the controls● What to do next time


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Samsung Galaxy Tab A: Basic Navigation

● Swipe up from the bottom of the screen to access apps and settings

● Rotate the tablet to move between landscape and portrait screens

● Tap on the central square button at any time to return to the home screen

For further guidance see the user manual and support at https://www.samsung.com/uk/support/model/SM-T295NZSABTU/

(You can also find the user manual linked from Settings on the tablet)

https://www.samsung.com/uk/support/model/SM-T295NZSABTU/


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Samsung Galaxy Tab A: Security Settings

To change your screen lock:

1. Tap ‘Apps’, and then ‘Settings’ or swipe down from the top and select the cog symbol

1. Scroll down to ‘Lock screen” and tap on “Screen lock type”

1. Enter the current pattern, PIN or password, then choose the new method you’d like to use and follow instructions to set up


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Samsung Galaxy Tab A: Unresponsive Device

If the device is unresponsive or frozen, press and hold the power key and the volume down key at the same time for more than 7 seconds to restart the device

This may be useful if you cannot navigate between pages, and tapping and swiping are not working.

If the tablet won’t start up, it may need to be charged


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Samsung Galaxy Tab A: Getting Back In

To access your tablet again later:

● Switch the device on (and off) using the power key - just hold for 2-3 seconds● Remember the screen lock you set earlier? You’ll need this each time you switch

your device back on, or if the screen locks, to keep your tablet secure


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Troubleshooting


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Samsung Galaxy Tab A: Troubleshooting

In this section we’ll cover some of the steps to follow if your device stops responding

Frozen screen

If the tablet is not responding to tapping and/or swiping, try the following:

● Wait 10 seconds before trying the action again

● Close any apps that are not responding

If that doesn’t work:

● Press the power button to turn the screen off

● Press the power button again and unlock


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Samsung Galaxy Tab A: Restarting

If your tablet is still not responding, it may need to be restarted

Restart

If the tablet screen is on:

● Press and hold the power key for 2-3 seconds until the option to restart appears

● Tap ‘Restart’ and wait for your device to turn itself off and on again

If the option does not appear, hold the power and volume down keys for 7 seconds to force a restart


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Samsung Galaxy Tab A: Troubleshooting

Blank screen or won’t turn on

Firstly, plug your tablet in to charge (see p.7)

We recommend leaving the tablet charging for 30 minutes before trying to turn it on again

Once charged, hold down the power button for 2-3 seconds

USB cable

Power adaptor


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Samsung Galaxy Tab A: Resetting

If restarting is not working, or if the screen will not turn on after trying the previous steps, you may need to reset your device

Please be aware this will reset your device and wipe all files, apps and settings. All steps on p.45-47 should be followed before proceeding to the next page


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Samsung Galaxy Tab A: Resetting

With the screen off:

1. Hold the volume up, home and power buttons at the same time

2. When the menu pictured (left) appears, let go of the buttons

3. Use the volume buttons to move the highlight to Wipe data/factory reset and press the power button

4. Use the volume up/down button to highlight Yes and press the power button

5. When the main menu reappears, press the power button to restart

6. You’ll now need to set up your tablet from p.10 of this guide

Date post:	21-Sep-2020
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