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Sangoma Top Application Contest Winners 2010 May 16, 2011
Sangoma Top Application
Contest Winners 2010 May 16, 2011
SANGOMA 2010 TOP APP
CONTEST
2
• Over 70 Entries Submitted
between Oct 1 – Dec 31, 2010
• Divided into groups by region
• Winners selected by Sangoma
Executive Staff
Jeff Dworkin
Director of Marketing
Sangoma Technologies
t. +1 905 474 1990 x109
SPEAKERS
Cian Maher
Intellicom
+353 1 690 9050
Mehul Shah
CEO
Krishna TeleSoft Pvt. Ltd.
+91-9427608290
3
Mike Coffee
CEO
Commetrex Corporation
+1 770 449 7775
Ygor Lemos
Systems Architect/
Engineer/Developer
ezVoice Telecom
+55 (16) 3515-5800
COMMETREX CORPORATION
BLADEWARE
North America
4
Mike Coffee
CEO
• Presenter: Mike Coffee, CEO
• Product: BladeWare & Open
Telecommunications Framework® (OTF)
• HMP telephony framework for the OEM
• BladeWare for enterprise fax
Commetrex Corporation
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OTF: A Distributed Framework
6
Transport
Primary
Server:
Group Mgmt,
Authentication,
etc.
Container
Manager
Admin
Facility
Connection
Manager
System
Call
Router
Resource
Service
Manager
To Media
Processing
Resources
Client
Apps
OTF & Sangoma
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PSTN
IP
OTF Transport
A200/A10X
Sangoma
Resource Service
Manager
Sangoma
I/O Driver
Media
Resource
Controller
SIP
Resource
Sesrvice
Manager
Media
Resource
Controller
To Data Object
Manager
File
Stream
Server
PCM
Stream
Server
IP
Stream
Server
Media
Stream
Transforms
From OTF Kernel
Add Proprietary
RSMs
Add Proprietary
MSTs
Add Proprietary
Resource Ctls.
Add Proprietary
HardwareOpenMedia
BladeWare
Features
• Distributed client-server
• Proprietary product
• Voice & fax support
• Sangoma & SIP support
• Windows and Linux
• Comprehensive support
Features
• Scalable system
• No GPL worries
• Broad market coverage
• Broad market coverage
• Broad market coverage
• Lowest development cost
and highest customer
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• Visit http://www.commetrex.com
• Contact [email protected],
or call 1-770-449-7775 and press 1.
• Q&A
For More Information
9
EZ VOICE TELECOM
EZRECORDER
Latin America
10
Ygor Lemos
Systems Architect/ Engineer/Developer
About the Company
• Presenter
– Ygor Lemos
• Systems Architect / Engineer / Developer
• ezVoice Telecom
• Brazil / São Paulo
• Founded on 2005 as a spin-off from Convex Internet
Provider founded on 1995 and the third in Brazil, ezVoice
is one of the first companies to be granted a SCM
license (Multimedia Communications Service) from
Brazilian regulator ANATEL
Products & Services ezIPBX
Hybrid IP and Digital PBX with Unified Communications
ezRec
Call recording appliance
ezRec Hive
Distributed on-the-cloud call recorder with
central access
ezMeeting
High-density voice conference solution
ezCarrier
Billing and Routing control for VoIP or
Hybrid carriers
ezBroker
Virtual turret for financial market
operations
ezCare
Support with multiple Service Level Agreements
ezBackup
Automatic Off-site backup for ezVoice
appliances
Virtual ezIPBX
ezIPBX virtualization for contingence
ezVoice VoIP
VoIP Carrier
ezBDO
Portability database replication for
customer side LCR from ANATEL
ezRec
• ezRec is a call recording solution for analog FXO/FXS lines, digital
E1/T1 lines with ISDN signaling (MFC/R2 support is currently under
development) and IPC® Trading Turrets, using Sangoma® cards.
• It is capable of working as a stand-alone solution or on-the-cloud as
ezRec Hive, synchronizing multiple recorders calls into a centralized
on-the-cloud server, allowing big infrastructure customers to access
recorders from multiple sites trough a unified and centralized easy-
to-use AJAX web interface for both configuration, call retrieval, real-
time monitoring and call audio preview.
• ezRec Hive model also features iPhone® and iPad® native app
clients and does not require specialized personnel to setup. It is
already in use by several financial stock traders, financial institutions
and banks with high-demand mission-critical distributed call
recording needs.
Appliance Photos (“Drone”)
Product Drilldown
• Distributed Multi-protocol call recording for:
– E1 (T1/E1 ISDN / MFC-R2)
– FXO / FXS Analog Lines
– IPC® and Etrali® Trading Solutions / Turrets
• HTML5 AJAX Web 2.0 Realtime Interface for call retrieval, realtime drones monitoring and configuration.
• iPhone®, iPad® and Android® native apps.
• Secure VPN between Drones and Hive with reliable and extensively tested synchronization algorithm.
• Easy drone client configuration by built-in LCD and buttons on the appliance.
• Multiple reports, including call recording access by user and location.
Desktop Clients with Web Browser
PSTN
LegacyPBX
ezRec
Analog or Digital Lines
Extensions
INTERNET
Datacenter Cloud Servers
Internet Connection
Secure VPN
How to Buy
International Sales
Technical Questions
Q & A
Thank You!
INTELLICOM
CONTACT CENTRE UCX
EMEA
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Cian Maher
Who we are?
Note: Not in the original broadcast.
• Intellicom was founded in 2004
• Currently Employ over 200 people
• Operate in the UK and Ireland
• 2 Aspects to the business
– Call Center Services
– Call Center Solutions
Our Solutions
Note: Not in the original broadcast.
• We offer feature rich, flexible and cost effective
contact center solutions using Asterisk. Offering
products such as Call Recording, SMS & Email
Queuing, Auto Dialer, Advanced Call Routing,
IVR Broadcast & CRM Integrated IVRs.
Call Recording
Note: Not in the original broadcast.
• Our Asterisk-based call recording solutions
integrate with most major PBX vendors.
Integrating with their call routing platform to
extract relevant call information for the search
and retrieval of call recordings.
• The queuing of Email and SMS. Skills-based
routing decides who handles the next Email,
SMS or Telephone call and provides drill down
reporting on these events.
SMS & Email Queues
Note: Not in the original broadcast.
Auto Dialer
• Our Auto Dialer Integrates with most well known
PBX vendors and provides Predictive, Preview
and Progressive modes for dialing contacts.
Note: Not in the original broadcast.
Advanced Routing
• An example of one of our call routing features
would be QCallBack which allows customers to
drop out of a queue and retain their position.
Once they achieve first in queue they are
automatically called back. All seamless to the
agent and the caller.
Note: Not in the original broadcast.
IVR Broadcast
• This application allows you to build an IVR,
upload a list of all contacts you want to play that
IVR to and then dial them. As people answer,
they are automatically played the IVR.
Depending on their selection, they are routed
accordingly.
Note: Not in the original broadcast.
CRM - IVR Integration
• Our IVR application can integrate with your
existing CRM. So by asking your customer to
enter their account number, you can now
automate information such as their recent
transactions, account balance or any information
you want them to hear.
Note: Not in the original broadcast.
Workforce Management
• Asterisk Integration for Nice Systems TotalView
workforce management suite.
Note: Not in the original broadcast.
Our Customers
Some of our Customers Include:
11890 Directory Enquiries
Note: Not in the original broadcast.
Contact Intellicom
–TEL: +353 1 690 9050
–FAX: +353 1 690 9059
–Email: [email protected]
Note: Not in the original broadcast.
KRISHNA TELESOFT PVT. LTD. CUSTOM CALL CENTER
APAC
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Mehul Shah
CEO
About Us
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We were the first to introduce a comprehensive VoIP solution to the Call centre market and have successfully got the concept acceptable in the market place.
Systems ranging from 5 up to hundreds extensions.
OvS Current Sales & Service strength is about 40 people.
Founded in 2005 by a Pioneer team of VoIP Experts, the company has created its patent on QoS of Video Telephony.
• Strong Management Team
• 40 Qualified & trained professionals to market, install, integrate, & support the target segment
• 24*6 NOC to provide Remote maintenance, with complete infrastructure at the facility
• Voice / Video, Chat, E-mail support available 24*7
• In-depth Knowledge on IPLC/VoIP/ TDM/ VoIP and host of ACD/IVR/PD/Loggers
Key Strength
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Product Portfolio
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Video Telephony
Voice Broadcasting
IP / PBX
Call Center Dialer
Web Conferencing
Click to Call on Web
Call Center Dialer
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• “DialShree” is a comprehensive customer contact product that
seamlessly integrates with your existing voice and data systems
• It delivers a carrier class application that not only automates the
handling of failed calls but also offers:
– Seamless Predictive Dialing
– Call Blending
– Call Processing facilities
– Real-Time statistics & reporting
– Remote (Web Based) monitoring, and
– Many add on In-Group features…
– All designed to maximize agent productivity and enhance
the overall efficiency of your contact center
Call Center Dialer - DialShree
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Feature List
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Predictive Dialing:
• Most advanced dialing system
• Supports Answering Machine and S.I.T. Frequency Detection
• Runs multiple campaigns simultaneously
• Campaign Management and Monitoring
Call Blending: • Receive Inbound Calls as well as,
• Make Outbound Calls
Dialing Modes: • Predictive, Automatic or Manual Modes
Call Processing Features: • Dial Next Number (Auto Dialing)
• Park Call (Queue the call)
• Web Call Back
• Call Transfer ( to Agent, PBX, Outside #)
• Music or Message on hold, etc.
• All from the PC workstation and without using the telephone
Call Recording and Monitoring:
• 100 % digital recording of conversations • Call Monitoring for real time and future reporting and analysis
…continue
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Add On, In-Group Features:
• ACD with Intelligent Routing (using DNIS, ANI and DTMF) checks a database and routes calls to the agents most skilled at meeting a particular need, increasing efficiency and customer satisfaction
• Digital Receptionist enabling answering the inbound phone calls without a receptionist
• Agent login in multiple In-Group
• Voice Mail facility mailboxes can be set up for every CSR so they'll never have to miss an important call again
• Multi-Campaign IVR lets contacts use their touch-tone telephone to find the information they need and avoid waiting in call queues. Fewer agents are therefore required.
• Automated Post-Call Processing auto records and archives all details after the call efficiently for future use and training
• Quality Monitoring follows a predefined quality policy enabling ASQUARE Quality Assurance
…continue
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Conferencing: • Supports three party call conferencing
Call and Agent/Campaign Reporting (CDRs):
• Real-time call monitoring
• Keep track of events (agents log in/log out, online reports, agent wise reports, campaign wise reports, disposition reports, etc.
• Carrier Switch CDR Reconciliation Reports (both agent and campaign wise) using industry standard Crystal Reports and statistics
• Remote (Web based) monitoring
Database Integration: • Controllable by, and can be integrated with, host or legacy database systems via its flexible interface
24/7 “Centre of Excellence”:
• 24x7 tech chat support to customers over 20 countries • Tech Team Monitors all your • Online calls • Bandwidth and carrier Gateway status remotely, and • Assists you in sorting your configurations and problems
IP/PBX
Voice Broadcasting
MassMeet Next Generation Web Conferencing
Solutions
Other Product
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Traditional Telephony Switch
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PSTN Soft
Switch
Connectivity
to operator
Conference
Server
Voice Mail
Server
Music and
announcements Subscribers
Location
server
Ordinary Telephones
And Fax Machines
Everything in ONE system
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Conference
Server
PSTN
Soft
Switch
Connectivity
to operator
Voice Mail
Server
Music and
announcements Subscribers
Location Ordinary Telephones
And Fax Machines
SIP Telephones
Other Services
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SIP Lines | SW Phones
Telephony Switch | Conferencing
Fax-to-Email | Voicemail-to-Email
Caller ID| ACD | IVR | Music on Hold
Subscriber location | Calls Register
Call Recording | Self Management
and Provisioning
PSTN ITSP
Ordinary Telephones
And Fax Machines
SIP Telephones
Jeff Dworkin
Director of Marketing
Sangoma Technologies t. +1 905 474 1990 x109
Mike Coffee
CEO
Commetrex Corporation t. +1 770 449 7775 e. [email protected]
Ygor Lemos
Systems Architect/ Engineer/Developer
ezVoice Telecom
t. +55 (16) 3515-5800
Cian Maher
Intellicom
t. +353 1 690 9050
Mehul Shah
CEO
Krishna TeleSoft Pvt. Ltd.
t. +91-9427608290
SPEAKERS
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• Be sure to check back regularly to see other training events: http://sangoma.com/resources/training/
• Follow us on:
http://twitter.com/Sangoma
http://www.facebook.com/SangomaTech
Thank You & Stay Connected!
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