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    Preface

    In todays era of cut-throat competition BBA and

    MBA are sure to have an edge over their counter parts.

    During Graduation in Businessman Administration

    program, students come in direct contact with the real

    corporate world through Industrial Training. A BBA program

    provides its students with an in-depth study of various

    managerial activities that are performed in any organization.

    A detailed research/analysis of managerial

    activities conducted in various departments like finance,

    marketing, human resources, production, credit management

    department, etc. gives the student a conceptual idea of what

    they are expected to manage, how to manage and how to

    obtain the maximum output through minimum inputs of

    resources available and how to minimize the wastage of

    resources.

    As a BBA student, I have taken my industrial

    Training at Sanj Samachar. From Rajkot Branch. And

    completed my research work at Rajkot.

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    Acknowledgement

    I am feeling great pleasure in submitting this report

    and it is my great opportunity to convey thanks to all of them

    who have helped me in completing this report. There are

    many people who play a very vital role in our achievements

    but giving a vote of thanks to that great people is also one

    achievement. And this opportunity I have got at a time of

    submitting this report.

    Firstly, I am indebted to Saurashtra University for

    the introduction of systematic learning method.

    Secondly I would like to take this opportunity of

    expressing my profound and inevitable gratitude to the Sanj

    Samachar for giving me a great opportunity for doing market

    research and develop such strategies, and I am also thankful

    to all staff members of the firm for kind response and

    guidance. Especially I take this opportunity to thank Mr. K. R.

    Trivedi without him my project would never have been

    possible.

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    I am also thankful to my college authority and

    especially my project guide Prof., Dr. Manish Thaker for

    continuous encouragement and guidance.

    And lastly, I am thankful to all my friends and

    others who have helped me in completing this report.

    Thanking you.

    Mordiya Manoj M.

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    Declaration

    I,Mordiya Manoj M, a student of T.Y.B.B.A. at Smt.

    M. T. Dhamsania College, Rajkot, here by declare that the

    project work presented in this report is my own work and has

    been accomplished under the kind supervision of our project

    guide Prof., Dr. Manish Thaker.

    This research work and the report have not been

    previously submitted to any other university or college for any

    other examination.

    Date : Signature

    Place : (Mordiya Manoj M.)

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    INDEX

    Sr.no Particular Page

    1. General introduction 07

    2. Brief introduction to the paper 083. History of the sanj - samachar 09

    4. Organizational hierarchy 11

    5. Statement of the problem 12

    6. Aims and objective of the study 14

    7. Introduction to the research report 15

    8. Research methodology 17

    9. Research design 18

    10. Source of the data 20

    11. Sampling procedure 2212. Scope of the study 24

    13. Theoretical background of the study 25

    14. Questionnaires analysis 27

    15. Limitation of the study 48

    16 Finding 50

    17. Conclusion 51

    18. Survey of the S.S. evening news paper 52

    19. Bibliography 55

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    INTRODUCTIONTO

    THE STUDY

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    GENERAL INTRODUCTION

    Generally the people of Saurashtra have a habit of

    reading two newspaper a day, a morning and an evening

    reader. The weather in saurashtra being hot and humid,

    forces the people to have their afternoon siesta and wake up

    in the evening to have their regular doze of tea with which

    they want a fresh newspaper which serves them the local

    items, shopping guide, entertainment program and set them

    for a relaxed night.

    This is why an evening reader has more hold in

    saurashtra than in other metropolitan cities like Ahmedabad,

    Baroda, Surat, etc.

    SANJ-SAMACHAR is widely read newspaper and

    is the largest Gujarati evening reader. Putting technology

    advancement in the forefront it has progressed fast and

    incessantly striving for better quality. This is fully evident in

    the ever growing readership. It also reaches to a large

    number of centers in the rural areas. JAI-HIND and SANJ-

    SAMACHAR together constitute the largest circulated daily in

    saurashtra and kutch. SANJ-SAMACHAR is published every

    evening except Sunday and it publishes its supplement on

    Saturday.

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    BRIEF INTRODUCTION TO THEPAPER

    PRODUCT : SANJ SAMACHAR

    COMPANY : JAIHIND PUBLICATIONS

    REGISTERED OFFICE : JAIHIND PRESS

    PLANT LOCATION BABUBHAI SHAT MARG,

    RAJKOT.

    DURATION : THE COMPANY

    STARTED ON 12 MARCH

    1948.

    SANJ SAMACHAR

    PUBLICATION : STARTED

    ON 15 AUGUST 1986.

    BUSINESS ACTIVITY : NEWSPAPER ALLIED

    PUBLICATION

    SCALE OF OPERATION : LARGE

    EDITOR : MR. YASHVANT N. SHAH

    PRICE : RS. 2/-

    PRESENT SALESFIGURE: APPROXIMATELY 75,000

    COPIES PER DAY.

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    HISTORY OF SANJ SAMACHAR

    The country attained freedom in 1947. Shortly

    thereafter, more than two hundred princely states were

    transformed into a united state of Saurashtra. A new era of

    development, democracy and freedom an imperative need of

    the hour that free and fearless press of the hour that free and

    fearless press commenced and developed from Saurashtra

    to express and echo the voice of the people, problems and

    grievances of the people.

    It was in this period and it was under such

    circumstances that late Shri Narottamdas L. Shah popularly

    known as Babubhai Shah, conceived an idea of publishing a

    Gujarati daily from Rajkot. In those days, such idea, such

    enterprises were rather beyond ones understanding and

    comprehension for the people in saurashtra region. As such,

    Babubhis idea or a dream of publishing a Gujarati daily from

    Rajkot was rather ridiculed by his own friends and family

    members.

    But Babubhai was a man of iron will, a man of very

    strong will power. As such, in spite of all obstacles, all

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    difficulties and all advertises, Babubhai could materialize his

    idea and could relies and fulfill his dream.

    Jaihind daily commenced in 1948, and is the

    oldest and most popular newspaper in Saurashtra and Kutch

    region and is published simultaneously from Rajkot and

    Ahemedabad.

    While Sanj-Samachar was launched in 1986,

    which is the evening edition of Jai-Hind. It is full-fledged

    daily news-paper and is highest circulated Gujarati evening

    daily. It is widely circulated in a large number of Urban and

    Rural centers in all the districts of Saurashtra Kutch region.

    Both Jai-Hind and Sanj-Samachar offer

    esteemed advertisers the highest reach in target segment of

    Gujarat region at most economical rate.

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    ORGANISATIONAL HIRARCHEY

    PROPRITER

    EDITOR SECTION ACCOUNT SECTION

    EDITOR CIRCULATION

    MANAGER

    DEPUTY EDITOR CHIEF ACCOUNTANT

    CHIEF NEWS REPORTER CLERICAL

    STAFF

    CHIEF DESK REPORTER

    SUB EDITOR

    REPORTER

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    STATEMENT OF THE PROBLEM

    Problem definition is the foundation of any market

    research program. Without knowing the problem area any

    research cannot be started. Problems are framed in

    questions about relationships that can be tested.

    Consumer and consumer needs are the focus of

    marketing, unlike selling where a product, production, or

    sales orientation exists. Hence, it is imperative for a marketer

    to thoroughly understand the consumers, to be a successful

    marketer.

    An Indian consumer is quiet different from

    consumers elsewhere, but the diversity present within India is

    more compared to consumers elsewhere.

    Even Indian market is a fast developing market so

    there is always a fierce competition is an industry. The skew

    ness that exists in incomes, languages, cultures, sub-

    cultures, makes it a Herculean task to typify an Indian

    consumer.

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    Similarly, it is very difficult for a newspaper to

    make its customers a loyal reader of its brand.

    A newspaper has two types of customers

    1. The Readers

    2. The Advertisers.

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    AIMS AND OBJECTIVES OF THESTUDY

    The research objectives should be carefully set

    based on right problem definition. The marketer faces a

    problem. A proper problem definition facilitates setting up

    research objectives in a more lucid manner. The research

    objective gives answers to queries like, What is the purpose

    of this study?, Would attainment of research objective help

    solve the marketing decision dilemma the researcher faces?,

    etc. If yes, research objectives can be said it have been

    developed.

    A well developed research objective is an

    essential pre-requisite for market research success in solving

    marketers problems.

    OBJECTIVE SET FOR PRESENT STUDY ARE TO FIND

    Rajkot as a potential market for evening

    readers

    Socio-cultural background of Rajkot

    Rajkot as a consumer market

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    Why evening readers are more successful in

    Rajkot than in other metropolitan cities like

    Ahmedabad, Baroda, etc.

    Qualitative and Quantitative analysis of Sanj-

    Samachar in Rajkot.

    To identify readers expectation for Sanj-

    Samachar.

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    INTRODUCTION TO RESEARCHREPORT

    The research reports includes the various aspects

    like object of research samples to be research, area of

    research in research producer instrument of research and the

    ultimate result and analysis. So, it is necessary to fulfill those

    objects which have been decided at the time of making

    research.

    This research report is based on the topic called

    Market analysis and reading criteria for Sanj

    Samachar news paper. It was predetermined to give more

    emphasis on target market like students of management

    faculties. The objects were the same for all segments like

    To know the reading habit of the

    respondents. The main target was on the

    students of management faculties who are

    one of the major segments of newspaper

    industry.

    To identify the different reading criteria for

    the selection of newspaper i.e. quality of

    News, price, brand name etc.

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    To find out the awareness & response of

    different financial dailies.

    RESEARCH METODOLOGY

    DEFINING THE PROBLEM AND RESEARCH OBJECTIVES

    DEVELOPING THE RESEARCH PLAN

    COLLECTING THE INFORMATION

    ALALYSING THE INFORMATION

    PRESENTING THE FINDING

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    RESEARCH DESIGN

    The research design is a component of the

    research plan where various types of research carried is

    planned. Based on cost benefit and risk involved, the type of

    research design is chosen which would give solutions to the

    marketing problem at hand.

    The design of research study is based on the

    purposed of the study; if descriptive information is needed,

    then a quantitative study is likely to be undertaken; if the

    purpose is to get new ideas, then a qualitative study may in

    order.

    Certain information needs like age, sex, income,

    etc. are obtained from IRS reports and for other information

    of preferences for Sanj Samachar, I have opted for

    quantitative research design.

    QUANTITATIVE RESEARCH DESIGN :-

    This design includes the method for collecting the

    data, the sample design and the construction of data

    collection instrument.

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    DATA COLLECTION METHOD:-

    There are three basic ways to collect primary data

    in quantitative research; by observing behavior, by

    experimentation or by survey.

    I have selected the survey method by preparing a

    questionnaire and then randomly selecting 150 people to fill

    the questionnaire.

    I have also done telephonic short interviews with

    the advertisers.

    My data collection instrument i.e. questionnaire

    was interesting and very objective and easy to complete. It

    was close ended type.

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    SOURCE OF DATAThe research plan calls for gathering secondary

    data, primary data, or both. Secondary data consists of

    information that already exists somewhere, having been

    collected for another purpose. Otherwise the researcher has

    to gather primary data, which consists of original information

    for the specific purpose at hand.

    PRIMARY DATA

    The primary data used for my study are

    questionnaire containing questions regarding readers

    perception about Sanj Samachar. Interviews for information

    from editor Mr. Y. N. Shah., Sub Editor Mr. B. N. Shah,

    heads of circulation department, advertising department, etc.

    Interviews of advertisers and their advertising agents.

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    SECONDARY DATA

    The secondary data was available from:

    ABC Reports

    IRS Reports

    JAI HIND Souvenir

    Advertisement leader of SANJ

    SAMACHAR, AAJ KAAL and AKILA.

    JAI HIND procures

    Other company records

    Form the above two types of Primary and

    Secondary data, I use primary data for collecting theinformation.

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    SAMPLING PROCEDURE

    An integral component of the researchdesign is the sampling plan. Specifically, it addresses three

    questions;

    Whom to Survey? [The sampling unit]

    How many to Survey? [The sample size]

    How to select them? [The sampling

    procedure]

    1. THE SAMPLING UNIT:

    The population for the present study is defined as

    All the readers, Buyers and Advertisers of Sanj Samachar,

    in Rajkot City.

    ELEMENT

    Readers/Buyers, Advertisers

    SAMPLING UNIT

    Readers/Buyers, Advertisers

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    EXTENT

    Who read Sanj Samachar or those who used

    to read Sanj Samachar and have how stopped reading it

    and/or have started reading some other business paper.

    TIME

    At that time

    2. SAMPLE SIZE

    The sample size of my research is 150 people

    which consists of Businessman, Serving People,

    Housewives, Students etc.

    3. SAMPLING PROCEDURE

    I have selected the non-probability sampling

    method for my survey. Under it I have gone for convenience

    sampling. Here I have selected the most accessible

    population members from which to obtain information.

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    SCOPE OF THE STUDY

    The research is limited to Rajkot City.

    The time allotted for preparing the report is

    30 days.

    The objective is to know the demographic

    details and perception of readers of Sanj Samachar and to

    prove the number UNO position of Sanj Samachar among all

    evening readers.

    Findings of areas where the weakness of

    Sanj-Samachar lies and recommendations for better position of

    Sanj-Samachar.

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    THEORITICAL BACKGROUND OF THESTUDY

    This study is concerned with the buying

    behavior of the readers of news papers. So first of all we

    have to define consumer and their buying behavior.

    Consumer is a person who consumes products

    for the satisfaction of his need for which he has paid a

    price in exchange of the product.

    The consumer behavior is the study of how

    individuals make decisions to spend their available

    resources [Time, Money, Effort] on consumption related

    items.

    Consumer behavior research goes far beyond

    all this facets and encompasses all of the behavior that

    consumers display in searching for, purchasing, using,

    evaluating and disposing of products and services that

    they expect will satisfy their needs.

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    As students of human-behavior we are

    concerned with understanding consumer behavior; with

    gaining insights into why individuals act in certain

    consumption related ways and with learning what

    internal/external influences impel them to act as they do.

    The field if consumer behavior is rooted in the

    marketing concept.

    Consumer research is the methodology used to

    study consumer behavior. There are two major theoretical

    perspectives concerning the study of consumer behavior.

    Positivists tend to be objective and empirical, to

    seek causes for behavior and to conduct research studies

    that can be generalized into larger population.

    Interpritivists tends to be qualitative and based

    on small samples. Although they ten to view each

    consumption situation as unique and nonreplicable, they

    seek to find common patterns of operative values,meanings, and behavior across consumption situations.

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    QUESTIONNAIRE ANALYSIS

    (1) Gender: Male / Female

    Object of the question: By questioning we

    can be known the specification of gender and also we

    can be able to classify the reading criteria.

    No. of respondents.

    Male 103

    Female 47

    Male69%

    Female

    31%

    Male

    Female

    Description of the chart :

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    As the ratio of female respondents is 31% and

    male respondents were 69%. Therefore the male readers

    are the more than the female readers.

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    (2) In which media do you believe the most?

    Newspaper

    News channel

    Both

    Objective of this question:

    The objective behind this question is that in

    current market in what media respondents are believe the

    most, whether they are prefer newspaper or news

    channels.

    Figures from the respondents

    The Newspaper 117

    News Channels 26

    Both 07

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    News paper

    78%

    News

    Channel

    17%Both

    5%

    News paper

    News Channel

    Both

    Description:

    Out of the total respondents 78% believe in the

    news paper and 17% believe in News cannel and 5%

    believe in both.

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    (3) Do you read the newspaper regularly?

    Yes / No

    Object of the question:

    By this question only we can know that how

    many numbers of respondents are reading the

    Newspaper regularly.

    Yes 142

    No 08

    yes

    95%

    No5%

    yes

    No

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    Description of the chart:

    Out of the total respondents app. 95% are

    reading the Newspaper regularly, and the rest of them

    are not reading the reason for that they may not be

    reading the newspaper regularly or they may prefer other

    media for getting the information.

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    (4) If yes, then please specify which newspaper you

    are reading. Sanj Samachar, Aaj Kaal, Akila

    Aaj Kaal 25

    Akila 60

    Sanj Samchar 65

    Object of the question:

    By this question only we can know that which

    brand is popular in market. and can be aware about the

    market player and preference for that . also, we can know

    the market share for this segment.

    Aaj kal

    17%

    Akila

    40%

    Sanj

    Samachar

    43%

    Aaj kal

    Akila

    Sanj Samachar

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    Description:

    So, that form the above information I can

    say that most of people prefer to read the Sanj Samachar

    because Sanj Samachar provides all the news and all

    types of advertisement.

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    (5) Have you subscribed any Newspaper?

    Yes / No

    Objective of this question:

    The answer of this question informed us that

    how many numbers of the respondent are real

    subscribers of the particular newspaper.

    Figures of the respondents

    Yes 112

    No 38

    Yes75%

    No

    25%

    Yes

    No

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    Description:

    Out of the total respondents 75% of them have

    subscribers any of the newspaper. And rests of them

    25% are not subscriber of the any newspaper.

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    (6) On the basis of which parameters you select the

    newspaper?

    Reliability of the News Price

    News Columns Supplements

    Brand Name Availability

    Objective of this question?

    As the answer of this question give the

    Parameters for selecting different newspaper, so on the

    basis of that parameters a firm can decide the content

    strategy for the Newspaper.

    Reliability of the News 48 Price 21

    News Columns 37 Supplements18

    Brand Name 17 Availability 09

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    R. N.

    32%

    N. C.

    25% B. N.

    11%

    Price

    14%

    S. P.

    12%Ava

    6%

    R. N.

    N. C.

    B. N.

    Price

    S. P.

    Ava

    Description of the chart:

    As per the answer of the respondents 32% are

    believe that reliability of news is the Most effecting factor

    for selecting Newspaper 25% are with News columns forselecting newspaper, 14% are preferred the price of the

    newspaper, 12% have preferred the supplements for

    selecting news paper 11% have preferred the Brand

    name, and 6% have preferred the availability of the

    newspaper.

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    (7) What do you like to read most in the news paper?

    Political News Business News

    Sport News Movie & Ent.

    Editorial News Current events

    Stock Market Information Advertisement

    Objective of this question

    As the answer of this question give the

    information that in this segment what people are reading

    the most, so on the basis of that a firm can decide the

    content strategy for the newspaper and can develop the

    content of the Newspaper.

    0

    5

    10

    15

    20

    25

    P.N.

    B.N.

    Edi.

    S.N.

    M.E.N.

    C.N.

    S.M.I.

    Add.

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    Description of the chart:

    As per the opinion of the respondents, 8% first

    prefer to read political New in the News paper, 22% first

    prefer to read Business news, 11% first prefer to read

    Editorial news, 6% first prefer to read sports news, 12%

    first prefer to Read movie and entertainment news, 22%

    first Prefer to read current news, 17% first prefer to read

    stock market information and news, and 2% first prefer to

    watch advertisement of the newspaper.

    (8) Does the price of the news paper justify its quality?

    Yes/No

    Objective of this question:

    This question give the importance to the price,

    that how many readers believe that price of theNewspaper effect the quality of the Newspaper.

    Figures of the respondents

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    Yes 27

    No 123

    Yes

    18%

    No

    82%

    Yes

    No

    Description of the chart:

    Out of the total respondents 18% believe that

    the price of the newspaper justify its quality and the rest

    of 82% does not believe that the price of the newspaper

    justify its quality, because if the newspaper firm have

    proper management than the price does not effect to its

    quality.

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    (9) Where do you prefer to read the news paper?

    At home

    At office

    At library

    Other

    Objective of this question:

    The answer of this question give place where the

    respondents presser to read the Newspaper.

    Figure from the respondents

    At Home 87

    At Office 26

    At Library 07

    Other 30

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    At Home

    58%

    At office

    17%

    At liabrary

    5%

    Other place20%

    At Home

    At office

    At liabrary

    Other place

    Description:

    Out of total respondents 58% prefer the at the

    home as a best place to read the news paper and 17%

    prefer at the office for reading the newspaper and 5%

    prefer the library to read the newspaper and 20% prefer

    the other place to read the newspaper.

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    >15 MIN

    32%

    48%

    30-60 MIN

    20%

    >15 MIN

    15-30 MIN

    30-60 MIN

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    (11) Over all satisfaction with Sanj Samachar.

    Fully Satisfied

    Satisfied

    Dissatisfied

    Figures:

    Fully Satisfied 50

    Satisfied 80

    Dissatisfied 20

    Fully Satisfied

    33%

    Satisfied

    53%

    Dissatisfied

    14%

    Fully Satisfied

    Satisfied

    Dissatisfied

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    Description:

    So, that I can say that 33% people are fully

    satisfied and 53% people are satisfied and 14% people

    are dissatisfied.

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    (12) Do you recommended others?

    YesNo

    Figures:

    Yes 120

    No 30

    yes

    80%

    No

    20%

    yes

    No

    Description:

    In that I observe that 80% people recommended to othersand rest of 20% people not recommended to others.

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    LIMITATION OF THE STUDY

    To err is humane and to forgive is divine.

    Concentrating on the first par, we can say that no body is

    100% perfect in what he/she does. By knowingly or

    unknowingly he commit mistake. Along with the analysis

    of the data, we I have also tried to analyze the problem I

    have faces and the limitations that came on my way,

    which are as followed.

    The respondents may not give correct

    answers due to personal bias.

    The number of respondent of survey was

    150 which were not enough for the study

    of this segment of market.

    The research was limited to Rajkot City

    only so there is limitation of area for an

    appropriate analysis.

    As I am not the expert in this field, the

    results may not be as perfect as it shouldbe for the company to take any action

    related to this problem.

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    It is one of the many study and therefore

    doesnt cover a large number of

    respondents and even grater area.

    Though there were some limitations in my way,

    than also I have tried my best level to bring out the right

    picture, which is nearly reflecting the true situation that is

    prevailing in the market.

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    FINDINGS1) As the persons get news from TV or from morning

    editions some of them dont prefer buying an evening

    reader.

    2) The best three reasons for buying Sanj-Samachar are :

    (i) First is Local News

    (ii) Second is Articles

    (iii) Third is on time and easy availability3) Major people are satisfied with printing, easy and on

    time availability of Sanj-Samachar. Major people are

    neutral to price, quality of pages and language. Major

    people are unsatisfied with no of pages.

    4) Regarding to information coverage major people are

    satisfied with articles, local news and political news,

    Major People are unsatisfied with educational coverage,

    problems of people and problems of trade and ind.

    Other factors are rated neutral.

    5) People also want S.S. to have certain columns for

    editorials and share market news. And some people dofind S.S. quite routine and not much useful for their

    occupation.

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    CONCLUSION

    Sanj Samacchar is an evening reader in Rajkot

    and like a second par of Jai-Hind that is an evening

    edition. It gives fresh news from morning onwards.

    It is the number UNO Evening reader in

    Saurashtra Kutch region. It is rated first in matter of

    printing and local news.

    The price is reasonable along with itssupplements. It should improve international news

    coverage and coverage of other fields.

    It should also give certain specific news so that

    people find it useful for their occupation like, Doctors

    column, Engineers column etc.

    We can conclude that Sanj Samachar holds a

    strong position in Rajkot city and it should strive to keep

    up its position in the market and among the readers by

    increasing contents, no. of pages, advanced printing and

    lower price.

    In this way also the advertisers will be temptedto give more ads in Sanj Samachar.

    Thus Sanj Samachar should deep up its

    readers expectations.

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    NEWSPAPER READERSHIP SURVEY

    (1) Name

    ____________________________________

    (2) Address

    ____________________________________

    ____________________________________

    ________________________________________________________________________

    (3) Contact No. _________________

    (4) E-mail ID ________________________________

    (5) Gender : Male [ ] Female [ ]

    (6) Education Qualification

    Graduate [ ] PG [ ]

    Other Specify___________________________

    (7) Occupation _______________________________

    (8) In which media you believe the most?

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    Newspaper [ ]

    News Channel [ ]

    (9) Do you read the newspaper regularly?

    Yes [ ] No [ ]

    (10 ) If yes then,

    Aaj Kaal [ ] Akila [ ] Sanj-Samachar [ ]

    (11) Have you subscribe any newspaper?

    Yes [ ] No [ ]

    (12) On the basis of which parameters you select the

    newspaper?

    Reliability of News [ ] Availability [ ]

    News Columns [ ] Price [ ]

    Brand Name [ ] Supplements [ ]

    (13) What do you like to read the most in the

    newspaper? (Give the Rank)

    Political News [ ] Business News [ ]Editorial [ ] Sport News [ ]

    Movies & Entertainment [ ] Current Events [ ]

    Stock Market Information [ ] Advertisement [ ]

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    (14) Does the price of newspaper justify its quality?

    Yes [ ] No [ ]

    (15) Where do you prefer to read the news paper?

    At Home [ ] At Office [ ] At Library [ ]

    (16) Overall satisfaction with Sanj Samachar.

    Fully Satisfied [ ]

    Satisfied [ ]

    Dissatisfy [ ]

    (17) Do you recommend?

    Yes [ ]

    No [ ]

    (18) According to you why people should read the

    newspaper?

    __________________________________________________________________________________________

    __________________________________________

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    THANK YOU,

    BIBLIOGRAPHY

    1) Marketing management by Philip Cotler.

    2) Consumer behavior by Leon Schiffman and Leslie Lazar

    Kanuk.

    3) Study material of consumer behavior and marketing

    research.

    4) Jai Hind Souvenir.


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