SANWADSANWAD http.sanwad.nic.inhttp.sanwad.nic.in

District Administration SivasagarDistrict Administration Sivasagar

ASSAMASSAM

We have achieved SWARAJ ( Self-We have achieved SWARAJ ( Self-

Government ) now we will have to attain the Government ) now we will have to attain the

SURAJ (Good GovernanceSURAJ (Good Governance).).

  

-- Mahatma Gandhi.-- Mahatma Gandhi.

  

Aims And ObjectivesAims And Objectives

To develop an efficient honest, To develop an efficient honest, sensitive, simplified, clean and effective sensitive, simplified, clean and effective administrative systemadministrative systemTo provide quick and reliable Govt To provide quick and reliable Govt Services and IT Facilities at the door step Services and IT Facilities at the door step of common man by saving their valuable of common man by saving their valuable time and resources.time and resources.

Available Facilities at Sanwad Available Facilities at Sanwad

KendraKendra Online ServicesOnline Services – –

Government to Citizen services like Public Grievance, Birth Certificate, Land sale Permission, Permanent Resident Certificate Legal Heir Certificate, Domicile Certificate etc

Web Access and Internet Services

GP wise details of Govt schemes

arketPrices of Agricultural produce.

Online public grievance service

GeneralInformation about the district.

Tender Notification

Offline Services –Offline Services –

DTP Facility Digital Photography - Passport /Family

Photograph. Computer Training Course Scanning of Photograph/documents CD writing facility, Xerox/Photostat and FAX facilities. Sanwad Kendra Will Also Function as PCO

Home Page of Sanwad Web SiteHome Page of Sanwad Web Site..    User can access various information by clicking on the links User can access various information by clicking on the links available.available.   Only Registered user can access login section part such as data  Only Registered user can access login section part such as data entry, schematic database, Govt services etc. entry, schematic database, Govt services etc.

User MenuUser Menu  

All online databases can be accessed from User All online databases can be accessed from User MenuMenu

Online Application Receipt FormOnline Application Receipt Form

Available Govt Services at Sanwad Available Govt Services at Sanwad Kendra-Kendra-

Copy of Land Record Copy of Land Record Land sale PermissionLand sale Permission Permanent Resident CertificatePermanent Resident Certificate Domicile Certificate,Domicile Certificate, Birth CertificateBirth Certificate Legal Heir CertificateLegal Heir Certificate Permission for holding Public FunctionPermission for holding Public Function Copy of the Order of the Court of Executive Copy of the Order of the Court of Executive

Magistrate/Revenue CourtMagistrate/Revenue Court Bakijai ( Recovery) Clearance CertificateBakijai ( Recovery) Clearance Certificate Registration of Complaint etc..Registration of Complaint etc..

Service Delivery mechanism --Service Delivery mechanism --

Due to legal implication online delivery of the Due to legal implication online delivery of the certificates etc can’t be made.certificates etc can’t be made.Presently applications received at CIC / Sanwad Presently applications received at CIC / Sanwad Kendra are delivered at D.C/ SDO’s office by Kendra are delivered at D.C/ SDO’s office by special messenger who further collects the special messenger who further collects the certificates, orders etc. issued in the D.C/SDO’s certificates, orders etc. issued in the D.C/SDO’s office against the applications received earlieroffice against the applications received earlier Applicant takes delivery of certificate, order Applicant takes delivery of certificate, order etc from CIC/SK etc from CIC/SK

Online Query format to the GP wise Online Query format to the GP wise

Govt. Scheme DatabaseGovt. Scheme Database

Results of Online Query displayed in the Results of Online Query displayed in the ScreenScreen

Online Public Grievance Entry Online Public Grievance Entry FormatFormat

(Bi-Lingual)(Bi-Lingual)

MP/MLA Scheme Query ResultMP/MLA Scheme Query Result

Departmental Scheme Entry FormDepartmental Scheme Entry Form

Administrative MenuAdministrative Menu

Online Query For PDS monthly Online Query For PDS monthly AllocationAllocation

PDS Query Result Showing GP Wise listPDS Query Result Showing GP Wise list of of Agent and PDS commodity allocated to Agent and PDS commodity allocated to

themthem

Estimated cost of  setting up a Estimated cost of  setting up a kiosk & Funding pattern :kiosk & Funding pattern :

Estimated cost of  setting up a kiosk is Rs. 75,000/- Estimated cost of  setting up a kiosk is Rs. 75,000/- which includes one PC, Laser MFD, Digital Camera , Inkjet which includes one PC, Laser MFD, Digital Camera , Inkjet printer etc.printer etc.

Funding Pattern-Funding Pattern- 34% by the Stakeholder.34% by the Stakeholder.     33% Bank Loan33% Bank Loan 33% by GAIL in the form of Subsidy.33% by GAIL in the form of Subsidy.Training and other support services are provided by NIC Training and other support services are provided by NIC and District Administration.and District Administration.The Project is designed by The Project is designed by NICNIC unit of the District. unit of the District.Some Cyber Cafe and Computer Centershave also been Some Cyber Cafe and Computer Centershave also been authorized to run as Sanwad Kendraauthorized to run as Sanwad Kendra

Sustainability of the KioskSustainability of the Kiosk

The Kiosk will economically be viable and The Kiosk will economically be viable and sustainable because sustainable because

Low investment by KIOSK OperatorLow investment by KIOSK Operator Subsidy ComponentSubsidy Component Substantial bank credit.Substantial bank credit. Plurality of income sourcePlurality of income source Encouraging response of the people in Encouraging response of the people in

getting time bound service and reliable getting time bound service and reliable information at minimal chargesinformation at minimal charges..

Achievement :Achievement :

Apart from 9 CICs 20 more Kiosk/ Sanwad Apart from 9 CICs 20 more Kiosk/ Sanwad Kendra have been set up.Kendra have been set up. Application forms have been simplified, Application forms have been simplified, standardized and made bi-lingual and available standardized and made bi-lingual and available for download from the website.for download from the website.Overwhelming response of the public.Overwhelming response of the public.Substantial amount generated within short Substantial amount generated within short time. time.

Constraints and ChallengesConstraints and Challenges

Lack of computer centers and cyber café in the Lack of computer centers and cyber café in the districtdistrict

Mind set of Govt Functionaries, Demotivated and Mind set of Govt Functionaries, Demotivated and resistance to changeresistance to change

Other Govt offices are not computerized, lack of Other Govt offices are not computerized, lack of back up supportback up support

Lack of capacity, non availability of trained and Lack of capacity, non availability of trained and tech savvy employee in Govt systemtech savvy employee in Govt system

Financial Constraints.Financial Constraints.

Road AheadRoad Ahead

On line processing and delivery of servicesOn line processing and delivery of services  One Kiosk will be set up in each GP / Ward .One Kiosk will be set up in each GP / Ward .Entire project will be converted in local Entire project will be converted in local languagelanguageConnectivity with Hospitals, tele medicine Connectivity with Hospitals, tele medicine faciltyfaciltyVSAT connectivityVSAT connectivityAddition of more services and improving the Addition of more services and improving the quality of servicesquality of services

THANK YOUTHANK YOU

District AdministrationDistrict Administration

SivasagarSivasagar

ASSAMASSAM