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SAP Cloud for Sales Integration to SAP ERP 6.0End-to-end master data synchronization and process integration
SAP Cloud for Sales
Accounts & Prospects
Customer
� Bidirectional synchronization of Customers and Contacts master data� Unidirectional synchronization of Product/Material master data from ERP� Trigger real time creation of ERP Quotation Inquiry and Sales Order Inquiry from Cloud for Customer
Opportunity� Real-time update of pricing in Opportunity based on ERP pricing conditions� Trigger real time creation of ERP Sales Order Inquiry from Cloud for Customer Quote� PDF view of created Quote and Order in ERP � Periodic update to review relevant Sales Documents for an Account
Opportunity
Sales Order Request
Quote Request
Products
Material
SAP ERP
Pricing
Recent Orders
Sales Orders
Sales Order Request
Quotation
Opportunity
Quote / Order
SAP NetWeaver PI / SAP HANA Cloud Integration
Cloud for Sales – SAP ERP and SAP BI Integration Multiple Integration Touchpoints
Cloud for Customer SAP ERP 6.0
SAP BI
REAL-TIME MASTER DATA SYNCHRONIZATION2
INITIAL DATA LOAD1
REPORT INTEGRATION/ HTML MASH-UP
RECENT ORDERS INTEGRATION (Account 360)4
DATA INTEGRATION – SALES OD to SAP BW
DATA INTEGRATION – SAP BW to SALES OD5
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REAL-TIME OPPORTUNITY-TO-ORDER PROCESS INTEGRATIONReal-time Opportunity Pricing CheckReal-time Quotation ProcessingReal-time Sales Order ProcessingReview of relevant Sales Documents
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Initial Master Data Load
Cloud for Customer SAP ERP 6.0 with Add-On
Initial Load
Contacts AccountsProducts
� Products – load of Material master. Pre-requisite for synchronization of updates from ERP to Cloud for Customer. Load via integration.
� Accounts – load of Customer master. Pre-requisite for synchronization of updates from ERP to Cloud for Customer. Load via integration.
� Contacts – load of Contacts for a Customer master. Load via integration.
* Manual maintenance without extractor content for SAP ERP
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IntegrationContacts AccountsProducts
Near Real-Time Master Data SynchronizationCloud for Sales and Cloud for Service – ERP Integration
� Customer in ERP – new and updated Customer Master is synchronized to Cloud for Customer.
� Accounts in COD – Synchronization of Accounts from Cloud for Customer to ERP.
� Prospects – Synchronization of Prospects between ERP and Cloud for Customer
� Contacts in ERP – new and updated Contacts Master is synchronized to Cloud for Customer*
� Contacts in COD – Synchronization of Contacts from Cloud for Customer to ERP. *
� Products in ERP – new and updated Material Master is synchronized to Cloud for Customer.
* Contacts assigned to accounts/customers only
Cloud for Customer SAP ERP [6.0 and above]SAP NetWeaver PI / SAP HANA Cloud Integration
BP / BP AddressCustomer ContactBP / BP Address AccountContact
DEBMAS/ADRMAS/ADR3MASWeb Service
BP / BP AddressCustomer ContactBP / BP Address AccountContact
DEBMAS/ADRMAS/ADR3MASWeb Service
ProductMaterial MasterProductProduct
MATMASWeb Service
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Opportunity-to-Order Process IntegrationSales Documents View in Accounts and Opportunities
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C4C Opportunity
ECC QuotationOpportunity-to-Order Process IntegrationView ERP PDF from Cloud
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Opportunity-to-Order Process Integration
� Opportunity Pricing Simulation - use Opportunity information and simulate pricing in ERP
� Opportunity to Inquiry – initiate Inquiry creation in ERP directly from an Opportunity in Cloud for Customer
� Orders in ERP – Follow-up Orders created in ERP for the Opportunity are visible to Cloud for Customer. EHP2 is required for Sales Orders. EHP3 is required for Sales Quotes.
� View order via PDF - In order to view the PDF, EHP5 is required for the interfaces
Cloud for Customer SAP ERP [6.0 and above]SAP NetWeaver PI / SAP HANA Cloud
Integration
Customer Quote /
Sales Order Request Opportunity
Web ServiceCustomer
InquiryQuotation Order
OpportunityView Pdf
Web ServiceSales
Document
Web Service
Quotation Order
Opportunity Pricing Opportunity
Web Service ERP IC Add-On
Sales
DocumentPricing Simulation
Web Service
OpportunityRelated Sales Documents
Web ServiceSales
Document
Web Service
Read Sales Document
Account
Sales
Document
Web Service
Read Sales DocumentRelated Sales Documents
Web Service
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Quote & Order Header Info
EHP 2 for Sales Orders
EHP 3 for Sales Quotes
EHP 5 required
OpportunitySales Document ID
Web ServiceSales
DocumentQuotation Order
� Ability to display recent transactions from SAP ERP system with header level information
� Header level data is persisted in Cloud for Sales and Service from SAP ERP
� Customers are expected to extend the “Recent order” object and the corresponding integration
� Other transactional object like invoice, order in back order, service issues etc can be added via SAP Cloud Developer Studio (PDI) as separate tabs within an account. Requires new Interfaces.
Recent Orders Integration Sales and Cloud for Service – ERP Integration
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Cloud for Customer [12.06 and above]
SAP ERP [6.0 and above]
Recent Orders Integration Sales and Cloud for Service – ERP Integration
AccountRecent Orders
Web Service SAP OSS NoteSales
Document
Web Service
Custom logic/query
� SAP Notes # 1724752 used to extract recent Sales D ocument information from ERP and pushing into Sales and Cloud for Service. Provides sample A BAP code (Program / Z-report) for SAP ERP to
Query Account ID Mapping from SAP Sales and Cloud for Service (Internal – External ID Mapping)
Query recent open orders from SAP ERP
Call SAP Sales and Cloud for Service A2X service to create/update last 10 sales orders per accounts
� Customers expected to enhance/extend code to includ e additional attributes.
� Additional objects like Invoices built using Cloud for Customer studio will requires new interfaces to push data through A2X services
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SAP NetWeaver PI / SAP HANA Cloud
Integration
SAP BI OnPremise
Data Transfer – SAP BW to Cloud for Sales and Cloud for Service
Cloud for Sales and Cloud for Service
BW Infoprovider: Infocube, DSO,
Multiprovider, Infoset, Hybrid Provider
BW Infoprovider: Infocube, DSO,
Multiprovider, Infoset, Hybrid Provider
Data Transfer to Cloud Sales and Service
Open Hub Destination (DB
table
Open Hub Destination (DB
table
Transfer to db table
A2X Service
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Detailed View UI / dashboard
Custom BO / Extension Fields in Standard BO
Lean BI Report /
Embedded Components
� Data in BI Infoproviders can be transferred into an Open Hub Destination. � In Cloud for Sales and Service, a custom BO (table) is created to store the data and its
associated web service (A2X) is generated. From BI, call the web service via a Z* program or PI and push the data from the Open Hub Destination into the custom BO (table) in Cloud for Sales and Service.
� Data in custom BO can be exposed in Cloud for Sales and Service UI as embedded tables or as native reports.
SAP BI OnPremise
Report Integration / HTML Mash-Up in Sales and Clou d for Service
Sales and Cloud for Service
Detailed View UI / dashboard
BEx 3.X tools(ABAP Web)BEx 3.X tools(ABAP Web)
BW Infoprovider: Infocube, DSO,
Multiprovider, Infoset, Hybrid Provider
BW Infoprovider: Infocube, DSO,
Multiprovider, Infoset, Hybrid Provider
Create Query and Web Template
HTML Mash-up
Custom BO / Extension Fields in Standard BO
Lean BI Report /
Embedded Components
consuming a BW 3.X web template in Sales
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� A BI query can be consumed in an HTML web template in BEx Web Application Designer 3.X� The query shall have the Account ID as a variable to derive context specific data� Mapping information of Account IDs / Product IDs to be maintained in either Cloud for Sales and
Service or BW to map the Cloud Sales and Service Account ID with the Account ID in ERP / BI
Report Integration / HTML Mash-Up in Sales and Clou d for Service
� HTML mash-up to show dashboard with BI / BW information consolidated for a specific account� ERP Customer ID or CRM Customer ID on account header passed as parameter to the Mash-up
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SAP BI OnPremiseSales and Cloud for Service
Data Transfer – Sales and Cloud for Service to SAP B W(Minimum BI Version: BW 7.3SP5)
Master Data MDAV
Replicated ODP Data Source (Consumer)
Replicated ODP Data Source (Consumer)
Transaction Data MDAV
Master and Transactional Data Store (DSO, Infocube)
Transformation & DTP
Master and Transactional Data Store (DSO, Infocube)
Transformation & DTP
Data Transfer to SAP BI
Data Loading in BI
OD
P D
ata
So
urc
e f
or
ea
ch M
DA
V
Request from SAP BI to Cloud for Sales and
Service
•In this mode of integration, data is transferred from Sales and Cloud for Service to SAP BI. The
data sources in Cloud for Sales and Service are exposed via Operational Data Provider (ODP)
service that are consumed by SAP BI.
� Minimum BI version: BW 7.3 SP5
� Only full upload supported (Selection criteria possible)
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