SAP CRM for SMB Customers

WHAT is SAP Cloud for Customer Edge Edition? SAP Cloud for Customer Edge Edition is an entry point and effective version of CRM (Customer Relationship Management).

> All included Cloud CRM Solution: combines the best of Sales & Customer Service & Industry Solutions

> Up and running in minutes: new simplified Admin center and upload of contacts from CSV Gmail and Outlook

> Easy onboarding with guided product walkthroughs

> Start Small: start with 5 users and invite team members

> Grows with your business: fully compatible with enterprise offering

Benefits> Manage your customers engagements professionnally> Increase productivity with access to real-time business

information> Collaborate with sales and services teams on important

topics> Track business performance through real-time analytics

Type of Companies> Startups> Small and Medium companies starting 5 to 100 users> Large enterprise subsidiaries> Local or global scope> SAP existing and new customers

KEY

PR

OD

UC

TC

AP

AB

ILIT

IES

SFA: Contact, Account, Oppty and Lead Management

SimplifiedUser

Management

E-Mail CustomerService Ticketmanagement

Built-in feedsfor

Collaboration

VisitManagement

Personalize

Guided ProductWalkthroughs

Mobile apps for iOS, Windows, Android

devices

Import Customersfrom Gmail, Outlook,

CSV

Powerful Analytics and dashboards

Cre

atio

n

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info@agentil.com

> Manage potential business opportunities to qualify, score, and nurture leads in order to convert them into sales

> Manage the end to end process of deal management

> Accurately characterize business opportunities and gain visibility into pipeline health

> Real time standard out-of-the-box reports at the fingertips of your sales team, delivering information when and where is needed

> Easy to customize report visualization

> Drill down into individual reports and customize parameters of interest

> Client side outlook integration using plug-in

> Bi-directional sync of contacts and activities (appointments, visits, and tasks) with Cloud for Customer, Edge Edition

> View leads, opportunities and activities for selected contact in Outlook

> Easily associate e-mails with Cloud for Customer Edge Edition transactions

> Search contact and account in Cloud for Customer

> Simplified Forecasting for teams

> Forecast by Opportunity Revenue

> Pre-defined forecast categories (commit, Best case and Pipeline)

> Drilldown by Time (Quarterly/Month) or by Employee

> Managed adjustments can be enabled