Date post: | 20-Aug-2015 |
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HR Technology - What the Future Holds
David Ludlow, Group Vice PresidentSAP HCM Solutions
© 2011 SAP AG. All rights reserved. 2
Macro trends and their impact on HR
Increased demand for HR services
>Continued Globalization
>Acquiring/retaining talent
>Managing multiple worker types
>Sustainability, CSR
>Workforce Planning
Increased disruption from technology >Mobility
>“Big Data”
>Social networking and collaboration
>Cloud-based delivery options
New challenges and opportunities
on how HR supports the
business
© 2011 SAP AG. All rights reserved. 3
MobilityAlways On
© 2011 SAP AG. All rights reserved. 4
In 1983, Motorola introduced the DynaTAC 8000x, the first commercially available portable cellular phone. It was a foot long, weighed two pounds, could store 30 phone numbers, and cost $3995. 1
Today, there are 4 billion mobile phones in use,
27% of which are smart phones.
In the 4th quarter of 2010, 101 smartphones were
sold vs. 92 million PC’s. 1
© 2011 SAP AG. All rights reserved. 5
More…
3 of 5 workers say they don’t need to be in the office anymore to be productive 2
40% of information workers use personally owned devices to access business applications, up 10% from last year 2
32% of employees globally use more than one mobile device on a typical workday 2
Number of mobile workers by 2013 3 • US 120m• Western Europe 130m• Asia/ Pacific 546m
1. PC World, 2007: http://www.pcworld.com/article/131450/in_pictures_a_history_of_cell_phones.html2. IDC 2011 Consumerization of IT Study: Closing the “Consumerization Gap,” sponsored by Unisys, July 20113. IDC Study:
http://thenextweb.com/mobile/2010/02/21/billion-mobile-workers-worldwide-2010
Sources:
© 2011 SAP AG. All rights reserved. 6
Evolution of Consumption
A new definition of mobile worker: from “always traveling” to “always on”
New ways of consuming processes and information
• Anywhere/anytime
• Unique user experience
Increasing demand for business applications accessed via mobile devices
Willingness to use personal devices
© 2011 SAP AG. All rights reserved. 7
Enabling “Mobile HCM” Across the Workforce…
Executive ► Exception Handling
• Access to key HR metrics • Navigate the Org. Chart
HR Business Partner ► Information on call
• Employee data and analytics • HR Reports and KPI’s• Meeting preparation and follow up
Manager ► Efficiency and Insight
• Workflow approvals• Team Information • Selected HR Processes
Employee ►Efficiency and Engagement
• “Every-day” transactions (requests, Time Entry, Pay Slip, Team Calendar, Employee Lookup)
Know the HR process and data stakeholders
Where is the most value derived from mobile access?
© 2011 SAP AG. All rights reserved. 8
Mobile HCM
Potential benefits for HR…
Personal vs. company-issued devices
Standardization vs. configurable apps
Macro vs. micro
Network bandwidth, cost, IT budgets
Overtime?
Reaching more users, 100% ESS
Delivering more consumable information and processes
Meeting expectations of today’s users
Key Considerations…
DataBig Data | Real Time
© 2011 SAP AG. All rights reserved. 10
In 1980, the first gigabyte hard disk is introduced by IBM. The IBM 3380 is the size of a refrigerator, weighs around 500 pounds, and costs $40,000.
In 2010, the average hard disk cost per
gigabyte reached $0.08. The average hard disk
size reached 1,000 gigabytes.
© 2011 SAP AG. All rights reserved. 11
More…
Data storage in Petabytes (approx. 1m GB) 3
• US 3500PB
• Europe 2000PB
• China 250PB
Most enterprises expect annual data growth rates of 11-30%4
30% of all analytic applications will use in-memory functions by 2014 1
1: blog.spamfighter.com 2:Gartner 3: lonewolflibrarian.wordpress.com 4: EMC2
© 2011 SAP AG. All rights reserved. 12
Evolution of Analytics
Years of process automation have resulted in large amounts of data
Ability to store data cheaply enables unique insight
Advancements in technology like in-memory enable faster, real-time ability to plan and analyze
From Reporting to Insight, Measurement, and Planning
© 2011 SAP AG. All rights reserved. 13
Multiple dimensions of HCM Analytics
Long term: strategic workforce planning
Annual: headcount planning and budgeting
Model/Plan
Monitor interventions and strategies
Find problems, verify the hunch
Investigate/Monitor/Measure
Manage HR risk indicators
© 2011 SAP AG. All rights reserved. 14
HCM Analytics
Analytics requires process automation to collect the data and historical data to show trends
Integration is key:• Cross-HR data (core HR + compensation
+ talent, etc)• Enterprise data (e.g. financials, sales)
Insight to find potential problems and support the business
Measurement and Monitoring to measure strategies and risk
Better data to support business planning
Potential benefits for HR…
Key Considerations…
© 2011 SAP AG. All rights reserved. 15
Social HCMState of mind | Not statement of age
© 2011 SAP AG. All rights reserved. 16
As of September 2011: •750m Facebook users in worldwide•100m Twitter users worldwide
Americans spend more time on Facebook than they do on any other US website
Nearly 4 in 5 active internet users visit social networks and blogs, accounting for nearly a quarter of total time spent online
Social networking apps are the third most-used among US smartphone owners
27% of organizations have social networking on their corporate intranets
39% of 18-24 year olds would consider leaving a company if they weren't allowed to access Facebook or Youtube
Consider…
© 2011 SAP AG. All rights reserved. 17
More…
78% of consumers trust peer recommendations; 14% trust advertisements
Internet users over the age of 55 are driving the growth of social networking through the internet
Years to Reach 50 millions Users: Radio (38 Years),TV (13 Years), Internet (4 Years), iPod (3 Years)… Facebook added 100 million users in less than 9 months… iPhone applications hit 1 billion downloads in 9 months.
Nielsen Group http://blog.nielsen.com/nielsenwire/global/social-media-accounts-for-22-percent-of-time-online/http://socialnomics.net/2009/08/11/statistics-show-social-media-is-bigger-than-you-think/http://www.thesocialworkplace.com/2011/03/29/social-knows-employee-engagement-statistics http://www.checkfacebook.com/ http://www.businessinsider.com/twitter-100-million-active-users-stats-2011-9
Sources:
© 2011 SAP AG. All rights reserved. 18
Demands of today’s workforce align with experiences from social networking
“I like people to recognize my contribution”
“Collaboration with my network helps me to get my job done”
“I use my phone to stay on top of things, it’s my
mobile command center”
“I need a work environment that
fosters my professional
development”
“Frequent feedback from
my manager and peers is
important to me”
© 2011 SAP AG. All rights reserved. 19
Within HR, some social software is already leveraged…
External Networks• Recruiting: using networks to find candidates
Content Management• Learning: using collaboration to share knowledge
Conceptual usage: • Performance management and career development
But…
they are specific to the individual application
and
Not a part of the larger social network of the organization
© 2011 SAP AG. All rights reserved. 20
Future HCM applications…
“Social” Talent Management“Career OnDemand”
Negotiate/Agree on goals Track ongoing
achievements Receive and share
feedback
Discover ideas and options
Find mentors Share experiences
Activities,Collaboration
• What I’m planning• What I’m doing/have done• What helps me to achieve
my goals
Embedding Social Networking and Collaboration
Performance
Development Career goal Development plan
Create Goals Appraise Performance
My Network
• Find people• My contacts and groups• What others are doing
Profile
• Who I am/my personal brand
• What I’m responsible for• Sharing experiences
© 2011 SAP AG. All rights reserved. 22
Social HCM
Focus on weak links to drive maximum value
Understand potential limitations from workers’ councils in Europe
Ensure integration of the processes and social foundation
Knowledge sharing
Insight to performance
Insight to career options
Better decision making
Comprehensive view of the workforce
Potential benefits for HR Stakeholders
Key Considerations…
CloudNew delivery models
© 2011 SAP AG. All rights reserved. 24
• Cloud Applications or SAAS
• Cloud Infrastructure or IAAS
• Cloud Platform or PAAS
Hybrid Cloud (Cloud Spanning):• Public Cloud
• Private or Internal Cloud
• Virtual Private Cloud
• Elasticity
• Cloud Bursting
Some Cloudy Terminology…
© 2011 SAP AG. All rights reserved. 25
Some SaaS Considerations
Less Disruption
CAPEX
Speed of Innovation
OPEX
High IT Dependence Low IT Dependence
High Customization Standardization
… …
© 2011 SAP AG. All rights reserved. 26
Bridging the SaaS/On-Premise gap
"Customers today want choices in how they scope, configure, and deploy business software."
Peter M. Russo, Managing Director of Pierre Audoin Consultants
… combine key benefits of on-premise and SaaS to deliver value
… package software, content, and services to deliver a solution
… ensure the most predictable and fastest time to business value
Service
Software
Enablement
Content
RAPID DEPLOYMENT
SOLUTIONS
SAP Rapid Deployment Solutions…
Thank You
Contact information:
David LudlowGlobal Vice President, HCM [email protected]+1 650 849 4287
Appendix
© 2011 SAP AG. All rights reserved. 29
Cloud Computing
growth of public cloud market: 2014: 56b $ IDC
2013: 150b $ Gartner
2011: 160b $ Merrill Lynch
2020: 160b $ Forrester
private cloud market: 2020: 65b $ Forrester
growth of cloud adoption(2009-2011):1 Italy: 89%, Canada: 68%, Germany: 43%, USA: 19%
1: Avanade® Research & Insights Global Survey: Has Cloud Computing Matured?
© 2011 SAP AG. All rights reserved. 30
Terminology
Hybrid Cloud (Cloud Spanning): A computing environment combining both private (internal) and public (external) cloud computing environments. Quick note Hybrid cloud: I do see the hybrid cloud model becoming quite common in the next few years as companies start to move certain non-critical applications to the Cloud and retain their IP, business, SLA sensitive applications in house.
Virtual Private Cloud: The term describes a concept that is similar to, and derived from, the familiar concept of a Virtual Private Network (VPN), but applied to cloud computing. It is the notion of turning a public cloud into a virtual private cloud, particularly in terms of security and the ability to create a VPC across components that are both within the cloud and external to it.
Elasticity: Conversations around the Cloud usually have a general dose of the term “elasticity” thrown in. Elasticity is the ability of being able to scale up and down rapidly based on usage. So for instance if the application is seasonal (like Online tax filing) being elastic means the application can rapidly grow to meet the demands during the Mar-April timeframe and then shrink back on regular usage.
Cloud Bursting: The ability to utilize external and public cloud resources to meet increased demand for compute resources,
© 2011 SAP AG. All rights reserved. 31
A Few more Terms…
Cloud Infrastructure or IAAS: These are providers for virtualization environment – typically the barebones virtual machine and the Operating System. Most of them also provide ways to scale/shrink the hardware based on the application needs. So instead of going to Hp, Dell or IBM to buy machines you rent general compute, storage, and other resources from these infrastructure providers.
Cloud Applications or SAAS: Represents the application that have been delivered on the cloud and typically offered as a service. Salesforce.com, SAP, Google Apps, Microsoft Office 360 are all cloud delivered applications
Cloud Platform or PAAS: There is a huge gap between the functionality provided by the bare-bones cloud infrastructure provider and what the application developer needs to do to be able to run on it. This is where the Cloud Platform comes into play – enabling quick development and delivery of cloud applications– examples of the Cloud platform are TIBCO Silver, Microsoft Azure, Google AppEngine.
Public Cloud: A cloud computing environment that is open for use to the general public, whether individuals, corporations or other types of organizations. Amazon Web Services are an example of a public cloud.
External Cloud: Although it often is, an external cloud is not necessarily a public cloud. Some external clouds make their cloud infrastructure available to specific other organizations and not to the public at-large. Ex: Cloud Infrastructure providers might set up a cloud environment for specific government agency- although external it is not a public cloud.
Private or Internal Cloud: A cloud computing-like environment within the boundaries of an organization and typically available for exclusive use by said organization. A slightly more technical version is - cloud environment which creates a pool of resources behind a company's firewall and includes resource management and dynamic allocation, chargeback and support for virtualization.