Master GuideSAP® for UtilitiesEnhancement Package 7 for SAP ERP 6.0, Enhancement Package 3 for SAP CRM 7.0
Target Audience ■ Technical Consultants ■ System Administrators
CUSTOMERDocument version: 1.0 – 2013-08-13
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Table of Contents
Chapter 1 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.1 About this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.2 Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.3 Important SAP Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 2 Enhancement Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.1 Enhancement Package Key Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 3 SAP Solution Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 4 Service-Oriented Architecture (SOA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Chapter 5 SAP for Utilities Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
5.1 System Landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 6 Technical Changes in SAP Enhancement Package 7 for SAP ERP
6.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
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1 Getting Started
1.1 About this Document
This Master Guide is the central starting point for the technical implementation and upgrade of SAP
for Utilities.
You can use the Master Guide as a reference to the relevant sources of information, mainly:
■ Installation guides for single software units
■ SAP Notes
■ Application Help
Constraints
This Master Guide primarily discusses the overall technical implementation of SAP for Utilities, rather
than its subordinate components. This means that additional software dependencies might exist
without being mentioned explicitly in this document. You can find more information on component-
specific software dependencies in the corresponding installation guides.
1.2 Related Information
Planning Information
For more information about planning topics not covered in this guide, see the following content on
SAP Service Marketplace:
Content Location on SAP Service Marketplace
Latest versions of installation and upgrade guides http://service.sap.com/instguides
General information about SAP for Utilities http://service.sap.com/utilities
Sizing, calculation of hardware requirements – such as CPU, disk, and memory resource – with the Quick Sizer tool
http://service.sap.com/quicksizer
Released platforms and technology-related topics, such as maintenance strategies and language support
http://service.sap.com/platforms To access the Platform Availability Matrix directly, enter http://service.sap.com/pam
Network security http://service.sap.com/securityguide
Information about Support Package Stacks, latest software versions and patch level requirements
http://service.sap.com/sp-stacks
Information about creating error messages http://service.sap.com/message
SAP Notes search http://service.sap.com/notes
1 Getting Started
1.1 About this Document
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Content Location on SAP Service Marketplace
SAP Software Distribution Center (software download and ordering of software)
http://service.sap.com/swds
SAP Online Knowledge Products (OKPs) – role-specific Learning Maps
http://service.sap.com/rkt
SAP Notes search http://service.sap.com/notes
SAP Software Distribution Center (software download and ordering of software)
http://service.sap.com/swds
Related Master Guides
This Master Guide is based on other Master Guides. You can find more information about the relevant
solutions in the following documents:
Title Location
SAP ERP 6.0 http://service.sap.com/erp-inst SAP ERP 6.0 Installation Master Guide for SAP ERP 6.0
SAP CRM 7.0 http://service.sap.com/crm-inst SAP CRM 7.0 Plan Master Guide for SAP CRM 7.0
1.3 Important SAP Notes
You must read the following SAP Notes before you start the installation. These SAP Notes contain the
most recent information on the installation, as well as corrections to the installation documentation.
Make sure that you have the up-to-date version of each SAP Note, which you can find on SAP Service
Marketplace at http://service.sap.com/notes.
SAP Note Number Title Description
838003 Industry Add-ons integrated in SAP ECC 600
Provides the names of the former IS add-ons that have been integrated into SAP ERP Central Component 6.0 and that are available as business function sets. This note is updated on a regular basis.
856284 SAP ERP Central Component 6.0: Installation/Upgrade and Software Architecture
Information about software architecture of SAP ERP Central Component 6.0 (SAP ECC 6.0) and its installation or upgrade.
1566412 Enhancement Package 6 for SAP ERP 6.0: Required SWC
Information about installation of dedicated parts of SAP Enhancement Package 6 (EhP6) for SAP ERP 6.0.
849887 SAP ERP 6.0: Support Package Stacks Release and Info Note
Contains a list of all SAP ERP 6.0 Release and Information Notes (RIN) that have been issued for SAP ERP 6.0.This note is updated every time a new Release and Information Note is issued for SAP ERP 6.0.
1492537 Add. Info: Update to Enhancement Package 6 for SAP ERP 6.0
1 Getting Started
1.3 Important SAP Notes
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SAP Note Number Title Description
1064635 SAP ERP Enhancement Packages: SP Stacks Release Info Note
Contains a list of all Release Information notes for:SAP ERP Enhancement Package Releases, SAP ERP Enhancement Package Support Package (SP) Stacks and corresponding or equivalent SAP ERP 6.0 Support Package Stacks
881842 Release strategy for SAP Utilities as of ECC 6.0
Information about the activation and upgrade of the SAP Utilities industry extension
855534 Dual Stack and SAP Business Suite 7
Information on using both SAP Business Suite ABAP and Java Components in your system landscapeEmbedded SAP NetWeaver Components in SAP ERP 6.0.
1162804 FG_PART: Time dependency of the business partner in IS-U
Problems occur in IS-U for various functions (for example, move-in and move-out) with the business partner.
824757 Dependencies between SAP ERP component lists
The note is relevant only if you require component information for processes and role-based Work Centers with dependencies to other process or role-based Work Centers.
1123452 FG_PART: Limitation Business Partner in IS-U and FS-BP
You use a Financial Services (FS) application and Utilities in one system. When you do this, various problems occur with the business partner.
1115493 CRM Web UI: Mandatory SICF services for CRM framework
This note describes the basic SICF services necessary to run a CRM Web UI.
1 Getting Started
1.3 Important SAP Notes
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2 Enhancement Packages
2.1 Enhancement Package Key Concept
To ensure that you benefit from new developments and innovations while minimizing the impact on
your core operational systems, SAP uses enhancement packages to speed up the delivery of new
functions. With SAP enhancement packages, you can install and activate new functions depending on
your business needs without having to perform a system upgrade. You can selectively implement the
new functions and activate the software upon business demand. As a result, you can isolate the impact
of software updates and make new functions available faster due to shortened test cycles.
Implementation
There are three different scenarios to implement an enhancement package:
■ Installation of an enhancement package on an existing SAP system
■ New installation of an SAP system including an enhancement package
■ Upgrade of an SAP system including an enhancement package
The installation process of enhancement packages consists of two different steps:
■ Technical installation of an enhancement package
■ Activation of new functions using the switch framework technology
You have a choice on both levels – installation and activation. You do not need to install a full
enhancement package. Instead, you can update the software components that are related to the
functional enhancements you want to use.
From a business point of view, functional enhancements are grouped into business functions (BFs).
The technical installation of the business functions does not change the system behavior. The new
functions are available in the system, but are not active. After the installation, no user interface or
process change takes place. You must explicitly activate new functions so that they become visible in
the system. As a result, changes are predictable and there are no side effects as only the activated areas
change.
With the switch framework technology (transaction SFW5), it is possible to control the activation of
new SAP objects in ABAP-based SAP systems. The activation process triggers a background job that
automatically performs all changes in the SAP system.
CAUTION
You cannot reverse a business function once it is activated.
After you have activated a business function, you can see the changes and new developments in the
SAP system, for example:
2 Enhancement Packages
2.1 Enhancement Package Key Concept
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■ Menu entries
■ New screens
■ New fields on the application user interfaces
■ IMG activities required for the implementation
■ New table entries in Customizing tables and system tables
You can create a transport request with the current settings of the switch framework. You can check
functional changes and the impact of an activated business function in advance in the business function
documentation.
NOTE
Test the installation and activation on a sandbox system.
Maintenance
SAP enhancement packages have Support Packages of their own that are equivalent to the Support
Package versions of the underlying SAP system. You must install the enhancement package in
combination with the latest available Support Package stack. This approach reduces installation,
modification adjustment, and testing effort. Using this strategy, you can install SAP enhancement
packages as a normal maintenance activity together with Support Package stacks.
An enhancement package requires a specific Support Package stack level in the source release SAP
system. If the SAP system is on a lower Support Package stack level, all relevant Support Package stacks
are automatically included into the download queue, as well as the latest available Support Packages
for the enhancement package.
Tools
The enhancement package installation requires the following tools:
■ SAP Solution Manager Maintenance Optimizer
■ Installation or upgrade tools (depending on your scenario)
The SAP Solution Manager Maintenance Optimizer (accessible from the Change Management work center)
supports the download of a consistent queue that includes all necessary Support Packages and
enhancement packages. In addition, SAP Solution Manager calculates a valid import queue for the
selected SAP system and generates the enhancement package stack configuration file that you require
for the installation.
For the new installation of an SAP system including enhancement package as well as for the upgrade
of an SAP system to a higher release including an enhancement package, you use the standard
installation and upgrade tools (SAPinst, SAPup and SAPJup). To install an enhancement package on
an existing SAP system, you use the SAP Enhancement Package Installer (SAPehpi). It allows
enhancement packages to be installed with reduced downtime. SAPehpi uses the shadow system
installation strategy, a well-known feature in the upgrade technology.
2 Enhancement Packages
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Key Facts about Enhancement Packages
The following list summarizes important facts about the enhancement package concept and
recommended approaches:
■ Install only selected parts of the enhancement package. The selection is driven by the functional
need from a business point of view.
■ You cannot mix the installation of different enhancement package versions in your ABAP-based
SAP system. You can have just one enhancement package version in the SAP system.
■ SAP enhancement packages are cumulative, meaning that each new enhancement package
includes new innovations of its own as well as all innovations delivered with prior packages.
■ We recommend installing the latest available enhancement package version.
■ Install enhancement packages and support packages in one single step (including the
preconditioned support packages).
■ SAP enhancement packages have Support Packages of their own that are equivalent to the Support
Package versions of the underlying SAP system.
■ SAP enhancement packages have the same maintenance period as the underlying core application.
■ The installation of an enhancement package is irreversible.
■ As long as you do not activate a business function, the installation of an enhancement package has
no impact on existing business processes or user interfaces.
■ You can only activate business functions in ABAP-based systems, not in Java-based SAP systems.
■ The activation of most business functions and extension sets is irreversible. Only few business
functions are reversible.
■ Test the installation process and activation of new functions in advance on a sandbox system.
Ensure that you evaluate the runtime and the SAP system behavior, its dependencies, and impacts.
Make sure that your SAP system is free of errors before going live.
Enhancement Package Implementation
In the following section, you find an overview of the steps involved in the three different enhancement
package implementation scenarios.
How to Implement an Enhancement Package in an Existing SAP System
Proceed as follows:
1. Find out, which of the new functions are interesting for your business.
2. Analyze the landscape dependencies.
3. Identify the relevant installable parts of the enhancement package.
4. Make sure that you have set up your SAP Solution Manager system for the download of packages,
and that you have configured the Maintenance Optimizer.
5. Download the installation queue.
6. Perform the installation.
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7. Analyze the impact of the business function activation with the dependency analyzer and the
impact analyzer (transaction SWF5).
8. Activate the business functions.
9. Perform additional Customizing, if necessary.
10. Test the new functions.
The following tools are required:
■ SAP Solution Manager Maintenance Optimizer (mandatory)
■ SAP Enhancement Package Installer (SAPehpi)
■ Switch framework with Dependency Analyzer and Impact Analyzer in SAP Solution Manager
(transaction SWF5)
How to Install an SAP System with Enhancement Packages
Proceed as follows:
1. Install the SAP system.
The installation of SAP ERP 6.0 including enhancement package 7 comprises the technical usage
Central Applications. The installation of the technical usage Central Applications implies that the system
is ready for use without installing any further technical usages. Optionally, you can install
additional technical usages.
2. If you want to install further technical usages:
1. You identify the relevant installable parts of the enhancement package.
2. You make sure that you have set up your SAP Solution Manager system for the download of
packages, and that you have configured the Maintenance Optimizer.
3. You download the installation queue.
4. You perform the installation.
5. You activate the business functions using the switch framework (transaction SWF5).
3. Make the relevant Customizing settings for the SAP system.
4. Test the SAP system.
The following tools are required:
■ Standard Installation tool SAPinst
■ SAPehpi or SAINT to install additional technical usages
■ Switch framework with Dependency Analyzer and Impact Analyzer in SAP Solution Manager
(transaction SWF5)
How to Upgrade to an SAP System Including an Enhancement Package Installation
Customers who are upgrading from a lower release to an SAP system for which enhancement packages
are available can include parts of enhancement packages into the upgrade process.
CAUTION
The use of SAP Solution Manager Maintenance Optimizer is mandatory if you want to include
enhancement packages in your release upgrade.
2 Enhancement Packages
2.1 Enhancement Package Key Concept
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Proceed as follows:
1. Plan the upgrade to the new release. Decide which parts of the enhancement package you want
to include into the upgrade procedure before you start with the upgrade.
2. Identify the relevant installable parts of the enhancement package.
3. Make sure that you have set up your SAP Solution Manager system for the download of packages,
and that you have configured the Maintenance Optimizer.
4. Download the required parts of enhancement packages and Support Packages as well as the
enhancement package stack configuration file.
5. Perform the upgrade, including parts of the enhancement package. The upgrade program asks if
you want to include parts of an enhancement package into the upgrade process.
6. Activate the business functions using the switch framework (transaction SWF5).
7. Perform the delta Customizing for the SAP system.
8. Test the SAP system.
The following tools are required:
■ Standard upgrade tools (SAPup and SAPJup)
■ SAP Solution Manager Maintenance Optimizer
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3 SAP Solution Manager
SAP provides the SAP Solution Manager as the highly recommended platform to support the
implementation of your solution efficiently. Using SAP Solution Manager significantly accelerates the
implementation process and helps you to achieve your business goals. Implementation content for
your solution may further accelerate the implementation process.
For information about availability of content specifically tailored to your solution, see SAP Service
Marketplace under http://service.sap.com/solutionmanager.
3 SAP Solution Manager
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4 Service-Oriented Architecture (SOA)
SAP’s delivery on SOA (service-oriented architecture) differs from the pure architectural concept of
SOA in the delivery of ready-to use enterprise services. Enterprise services are SAP-defined web services
which provide end-to-end business processes or individual business process steps that can be used to
compose business scenarios while ensuring business integrity and ease of reuse. SAP designs and
implements enterprise service interfaces to ensure semantic harmonization and business relevance.
For more information about the service-oriented architecture (SOA), see the following information
sources:
■ Service-Oriented Architecture (SOA) and SAP in SAP Community Network at http://www.sdn.sap.com/
irj/sdn/soa (registration required)
■ Enterprise Services Wiki in SAP Community Network at http://wiki.sdn.sap.com/wiki/x/
LQ0 (registration required)
■ SAP AMI Integration for Utilities page on the SAP Service Marketplace for Utilities at http://
service.sap.com/utilities under SAP for Utilities – Product Information IS-U/CCS SAP AMI
Integration for Utilities
■ SAP for Utilities Enterprise Services Documentation as part of the Application Help for SAP Utilities on the
SAP Help Portal at http://help.sap.com/utilities.
Choose the relevant ERP Enhancement Package, then Application Help English .
■ SAP Note 1224284: Enterprise Services, Installing, and Accessing the SOA Documentation
■ SAP Note 1359215: Technical prerequisites for using enterprise services
■ SAP Note 838402: Problems with non-Unicode system landscapes
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5 SAP for Utilities Overview
SAP for Utilities is a process-oriented sales and information software solution that supports services
provided by utility and waste disposal companies. You can use SAP for Utilities to manage and bill
residential, commercial, and industrial customers. As an integrated component in SAP ERP, SAP
Utilities (SAP IS-U) provides you with all the benefits of a comprehensive and effective Enterprise
Resource Planning (ERP) System. It helps you to keep your business processes as streamlined and as
efficient as possible.
For all utilities, operational excellence is an important differentiator. Achieving this ambitious goal
depends on optimizing customer-facing or resource-consuming processes without weakening the
quality of products and services. As a software solution, SAP for Utilities eliminates incompatible and
isolated information in the back office. With SAP for Utilities, you can access data at any time from
diverse business areas, providing you with the information you need, to make the right decisions.
5.1 System Landscape
The following graphics provide an overview of possible system landscapes for Utilities. The optimal
system landscape design however, is customer-specific and depends on aspects like TCO, security, and
performance.
You can run SAP Utilities (SAP IS-U) standalone on SAP ECC (SAP ERP Central Component), as shown
in the following Minimal System Landscape graphic.
Figure 1: Minimal System Landscape
If you want to leverage the potential of the whole SAP for Utilities solution, consider the following
system landscape.
5 SAP for Utilities Overview
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Figure 2: System Landscape
SAP Customer Relationship Management (SAP CRM)
SAP Customer Relationship Management (SAP CRM) is a comprehensive solution for managing your
customer relationships. It supports all customer-focused business areas, from marketing to sales and
service, as well as customer interaction channels, such as the Interaction Center, the Internet, and
mobile clients. SAP CRM is part of SAP Business Suite.
SAP Real-Time Offer Management (SAP RTOM) is an SAP CRM Supplementary Application.
SAP Content Server
The SAP Content Server is a stand-alone component in which a large quantity of electronic documents
of any format and with any content can be stored.
SAP Financial Supply Chain Management (SAP FSCM) is an SAP ERP Supplementary Application.
SAP FSCM Biller Direct is a software component.
SAP NetWeaver Process Integration (SAP NetWeaver PI)
SAP NetWeaver Process Integration is an open integration and application platform that provides tools
that enable you to create a service-oriented architecture for business applications (SOA).
SAP BusinessObjects Business Intelligence (BI)
SAP BusinessObjects business intelligence (BI) solutions simplify data manipulation, allowing users to
access, navigate, analyze, format, and share information across a corporate environment. The following
products allow a wide range of processes, from search and navigation to advanced analytics, enterprise
query, reporting and analysis, dashboards and visualization, and information infrastructure
management.
SAP NetWeaver Search and Classification (TREX)
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SAP NetWeaver Search and Classification (TREX) finds information in both structured and
unstructured data. TREX provides SAP applications with services for searching and classifying large
collections of documents and for searching and aggregating business objects.
NOTE
The number of hosts depends on various factors, such as sizing, high availability, or security
requirements, and is therefore specific to the customer setup.
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6 Technical Changes in SAP Enhancement Package 7 for SAP ERP 6.0
This section contains information about technical changes in the latest enhancement package version
of Transition of Data Storage within Offer-to-Cash.
If you plan to implement or if you have already implemented the Offer-to-Cash End-to-End Process based
on SAP Billing and Revenue Innovation Management (BRIM), you have the option to store
consumption data as consumption items in SAP Convergent Invoicing. To be able to do so, you must
meet one of the following prerequisites:
■ You use SAP Convergent Charging as part of an integrated scenario, and you receive the source
information about the services consumed by your customers in SAP Convergent Charging, and
you forward this information to SAP Convergent Invoicing for processing as billable items.
■ You are introducing SAP Convergent Invoicing and you want to store the source information
about the services consumed by your customers as consumption items in the ERP system.
If you want to use one of the following functions within the Offer-to-Cash End-to-End Process based
on SAP Billing and Revenue Innovation Management (BRIM), data storage of consumption items in
SAP Convergent Invoicing is mandatory:
■ Partner settlement
■ Rerating
■ Scale prices
For more information, see the Transition Guide at http://service.sap.com/BRIM.
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