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Frequently Asked Questions
FAQ Document
SAP HANA Enterprise Cloud
©2
013
SA
P A
G. A
ll r
igh
ts r
es
erv
ed
.
This document provides answers to some of the most frequently asked
questions about SAP HANA Enterprise Cloud.
With a foundation of 40+ years of innovation with best-in-class business
applications, enabling end-to-end business processes across all indus-
tries, SAP has yet again introduced a new innovation: providing the ability
to run SAP HANA – and solutions powered by it – in an enterprise-class
cloud.
SAP HANA Enterprise Cloud is the next step in our SAP HANA journey
together, continuing to help customers as they innovate without disrup-
tion, in the cloud, with full support from SAP and the partner ecosystem.
SAP delivers on the promise of adding value to our customers and sup-
porting accelerated adoption of SAP HANA solutions. This document an-
swers many questions that may arise as this announcement reaches our
customers, partners, and colleagues. It also contains key information
about how to stay current and learn more as additional information is
shared.
©2013 SAP AG. All rights reserved.2
Overview
Q: what is the SAP HANA
enterprise Cloud?
The SAP HANA Enterprise Cloud offering is a comprehensive cloud infrastructure combined with
managed services. Customers can now run their SAP HANA applications, including SAP Business
Suite powered by SAP HANA and SAP NetWeaver Business Warehouse powered by SAP HANA, in a
managed cloud environment. It delivers the power of real-time in-memory technology with cloud
simplicity.
SAP HANA Enterprise Cloud is a fully scalable, enterprise-ready, mission critical, secure, and high
%:%-0%&-0-8=�'039(�3**)6-2+�;-8,�%�*900O1%2%+)(�7)6:-')7�%4463%',@���,)�'314%2=T7�ç%+7,-4�����HANA platform is at the heart of this offering. Customers will be able to accelerate their innovation
'='0)7�&=�6)0=-2+�32�����%2(�')68-æ)(�����������28)646-7)� 039(�4%682)67@
Q: How is this related to the
Petabyte Farm?
SAP HANA Enterprise Cloud is the commercial name for the Petabyte Farm. In addition to the infra-
structure, which is the world largest cluster of in-memory servers, SAP has innovated on deploy-
1)28�ç)<-&-0-8=�IU'039(�*6%1)�8)',2303+=VJ�%2(�1%2%+)(�7)6:-')7�83�%77)77A�32&3%6(A�%2(�692�'97-
tomers with high performance.
Q: why has SAP announced
SAP HANA enterprise
Cloud?
SAP is committed to establishing SAP HANA as the de facto modern data platform in the market.
Our intent is to help accelerate adoption of SAP HANA through an open ecosystem strategy. The
SAP HANA Enterprise Cloud offering will help customers reduce the lead time and distractions typi-
cally encountered waiting for hardware, hiring specialized skills for migrations and operations, and
building solid deployment plans.
Q: i have heard about SAP
HANA One, SAP HANA in the
cloud. is this the same as
SAP HANA enterprise
Cloud?
No, SAP HANA One is a database as a service in the cloud. It is a fully featured, small instance of the
SAP HANA platform in the public cloud, available for productive and commercial use. It provides
60.5 GB of memory and is the ideal data platform supporting cloud-based ad-hoc BI or other appli-
cations that are designed to run in the cloud. The primary purpose of SAP HANA One running on
Amazon Web Services is to provide a turnkey way for developers to inexpensively run use cases of
SAP HANA. SAP HANA Enterprise Cloud, on the other hand, does not have these limitations and
provides more technologies to extend and integrate solutions.
Also, the SAP HANA One offering has community support only, SAP HANA Enterprise Cloud comes
with standard or enterprise support and additional managed services to smoothly run your
landscape.
Q: Are any SAP HANA
applications being offered
alongside SAP HANA
enterprise Cloud?
The focus of SAP HANA Enterprise Cloud is SAP Business Suite and SAP NetWeaver Business
!%6),397)�I�����)8!)%:)6��!J�43;)6)(�&=���������A�%2(�38,)6�7)0)'8)(�4%682)6�%2(�'97831�SAP HANA based applications.
!)�%6)�'966)280=�)<4036-2+�8,)�%((-8-32�3*�U�<86)1)��440-'%8-327V�83�8,)�4368*30-3@��:)6�8-1)A�136)�SAP and partner solutions will be either running on the SAP HANA Enterprise Cloud or partner-
hosted offerings leveraging the cloud platform capabilities of the SAP HANA Enterprise Cloud. All
applications on SAP HANA Enterprise Cloud will run primarily on SAP HANA. Other databases in
conjunction with SAP HANA are welcome.
©2013 SAP AG. All rights reserved. 3
Q: Can i use SAP Consulting
for a SAP HANA enterprise
Cloud?
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and data to the SAP HANA Enterprise Cloud. A customer can have SAP Consulting build applica-
tions on SAP HANA through a separate contract, just as they can with any external consulting
company.
Q: Can i use any system
integrator for a SAP HANA
enterprise Cloud implemen-
tation?
�96�-28)28�-7�8,%8�396�)'37=78)1�3*�')68-æ)(�����������28)646-7)� 039(�4%682)67�;-00�463:-()�1--gration, implementation, and other services. More details will be shared at SAPPHIRE Now in
Orlando.
Q: How does this relate to
other SAP cloud offerings,
Ariba and Crossgate offer-
ings?
Cloud solutions from SAP come in different categories. SAP HANA Enterprise Cloud is for running
mission critical applications like SAP Business Suite in a dedicated way for enterprise customers.
We also have cloud line of business applications that are multi-tenant, a cloud business network
;-8,��6-&%�I-2'09(-2+� 6377+%8)JA�%2(�'039(O&%7)(�73'-%0�'300%&36%8-32�;-8,������%1@��%',�3*�8,)7)�provides solutions to different business challenges.
Q: How can i get started? �,)�&)78�;%=�83�æ2(�398�136)�-2*361%8-32�83(%=�-7�83�:-7-8�;;;@7%4,%2%@'31 '̂039(@��#39�'%2�+)8�78%68)(�83(%=�&=�'328%'8-2+�=396�����%''3928�6)46)7)28%8-:)�36�')68-æ)(�����������28)646-7)�Cloud partner.
Q: is SAP getting back into
the hosting business? A few
years back SAP said that
hosting was a partner’s
domain and many invested
in that business.
SAP HANA Enterprise Cloud is not a generic hosting offering, but allows enterprise customers an
option to accelerate their SAP HANA, SAP Business Suite, and SAP NetWeaver BW powered by
�����()403=1)287C�')68-æ)(�4%682)67�%6)�)2'396%+)(�83�463:-()�8,)-6�3;2����������&%7)(�3**)6-ings to customers.
Q: How does this announce-
ment of SAP HANA enter-
prise Cloud relate to our
offering called “SAP HANA
Cloud” (which was an-
nounced on Teched last
October)? http://www.sap.
com/corporate-en/news.
epx?PressiD=19748
SAP HANA Cloud Platform announced last TechEd is a component of the SAP HANA Enterprise
Cloud. In fact, SAP HANA Cloud Platform is our platform across all cloud offerings.
Q: what applications are
being offered today in the
SAP HANA enterprise
Cloud?
���������%7�(%8%&%7)A�������97-2)77��9-8)�I-2�4%68-'90%6���������%2(����� ���43;)6)(�&=���������JA������)8!)%:)6��!�43;)6)(�&=���������A�%2(�'97831����������%440-'%8-327@�!)�%6)�currently conducting a detailed assessment of the additional applications that may be offered from
ISVs. Until the results of this assessment are completed, SAP will make decision on a case-by-case
basis.
Q: is there a country or
region limitation?
There are no limitations beyond local regulations that your company must adhere to. In Wave 1, the
offering will be in English and we’ll have data centers in North America and Europe only. In subse-
quent waves, additional data centers will come online, as will more languages.
©2013 SAP AG. All rights reserved.4
Q: How many data centers
will there be around the
world? where will they be?
SAP will begin operations with 4 data centers, 2 in the U.S. and 2 in Europe. Wave 2 will be focused
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ing on the customer need.
Q: Can any other databases
can be hosted?
The focus of SAP HANA Enterprise Cloud is SAP HANA as database. SAP Sybase ASE may be re-
59-6)(�*36�')68%-2�7')2%6-37�I7%1)�%7�-2���������� 039(J@�������)8!)%:)6��!�'97831)67�1%=�need SAP Sybase IQ for nearline storage. Customers with at least one SAP HANA component will be
considered, and decisions will be made on a case-by-case basis.
Q: will productive instances
be dedicated?
Yes, single customer productive systems are dedicated.
Q: is this a public or private
cloud?
SAP HANA Enterprise Cloud is a Virtual Private Cloud. It’s not public, as it is for dedicated applica-
tions and customers. It’s virtual, as it is not within customer data centers. Due to the complexity of
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Q: if SAP is providing hosted
SAP Business Suite powered
by SAP HANA, does this
mean SAP is no longer
focused on SAP Business
ByDesign?
SAP Business ByDesign addresses a very different market segment. SAP HANA Enterprise Cloud is
focused on large enterprise customers with mission-critical needs.
Q: what type of customer
targets (size, LOB, industry)
is SAP HANA enterprise
Cloud aimed at? How can we
position SAP HANA enter-
prise Cloud and SAP HANA
on premise side by side?
SAP HANA Enterprise Cloud is targeted to enterprise customers across all industries. SAP HANA
on premise and SAP HANA Enterprise Cloud are about choice. Hybrid scenarios allow customers to
choose both the timing and extent of cloud deployment.
TeCHNiCAL
Q: will SAP Support be
offered for the solution?
Yes, support is required for the SAP HANA license running in the SAP HANA Enterprise Cloud.
Q: How do i access the SAP
HANA enterprise Cloud?
The SAP HANA Enterprise Cloud is accessible through an end-to-end managed service offering
I�0%2A��9-0(A��92J@��,)6)�%6)�%073�78%2(%032)�,378-2+�7)6:-')7A�-2*6%7869'896)O%7O%O7)6:-')�3**)6-2+7A�and private cloud software licensing available to customers.
Q: what license do i need for
the SAP HANA enterprise
Cloud?
You will need a full SAP HANA license dependent on your volume requirements. This is a BYOL
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©2013 SAP AG. All rights reserved. 5
Q: Can i deploy any SAP
HANA applications via this
offering?
Technically speaking, any SAP HANA applications can be deployed to the SAP HANA Enterprise
Cloud. However, the focus of the service and infrastructure is on SAP ERP, SAP CRM, and SAP
NetWeaver BW powered by SAP HANA, and other selected partner and custom SAP HANA based
applications.
Q: Do i have High Availability
and Disaster recovery
support in this environment?
SAP HANA Enterprise Cloud SLA Components for high availability include:
e 24x7 customer support availability.
e 99,5% combined monthly availability of DC, HW, HDB, application uptime.
e Data center availability 100%.
e Power availability 100%.
Disaster Recovery is available as an additional service with 3 options to choose from. Platinum level
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Q: How secure is the SAP
HANA enterprise Cloud?
SAP provides for enterprise-grade and industry-standard security. SAP HANA Enterprise Cloud
datacenters are enterprise-class security with enterprise-class protection including data encryp-
8-32A�2)8;36/�)2'6=48-32A�æ6);%00-2+A�2)8;36/�-730%8-32A�%2(�-28697-32�()8)'8-32@��((-8-32%00=A�;)�have HA and DR capabilities as part of our managed services offering.
Q: How do i integrate my
on-premise applications with
applications in the SAP
HANA enterprise Cloud?
Integration within hybrid scenarios keeps all interface and data mappings intact. Nevertheless, cer-
tain connectivity parameters may need to be adjusted for such a hybrid integration scenario.
An effort estimate for these integration scenarios is part of any assessment service.
Q: will SAP HANA enterprise
Cloud comply with industry
standards and common data
center best practices?
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tion framework in place includes ISO27001 security, ISAE3402 for our internal operations and
Cloud operations. We expect to have ISAE3402, SOC II by end of 2013. Additionally, SAP undergoes
additional tests such as external penetration testing through external audits.
Q: what solution extensions
will be offered on SAP HANA
enterprise Cloud?
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Q: what is the carbon
footprint of the SAP HANA
enterprise Cloud datacen-
ters?
SAP is committed to sustainability in all of our business operations, including our data centers. We
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e Green IT Best Practice Award.
e German Sustainability Award.
e �%8%� )28)6��2)6+=��*æ'-)2'=��6)1-91� )68-æ'%8)@
COmmerCiAL TermS
Q: is the SAP HANA license
transferable to an on-prem-
ise environment?
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www.sap.com/contactsap
(13/05)
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No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National 463(9'8�74)'-æ'%8-327�1%=�:%6=@
�,)7)�1%8)6-%07�%6)�463:-()(�&=��������%2(�-87�%*æ0-%8)(�'314%2-)7�IU�����6394VJ�*36�-2*361%8-32%0�496437)7�320=A�;-8,398�6)46)7)28%8-32�or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.
Please see ,884B^̂ ;;;@7%4@'31 '̂36436%8)O)2^0)+%0 '̂34=6-+,8^-2()<@)4<Á86%()1%6/�for additional trademark information and notices.
Q: Can SAP HANA enterprise
Cloud be included with any
SAP application software?
The focus of the offering is on large enterprises running SAP ERP, SAP CRM, and SAP NetWeaver
�!�43;)6)(�&=���������A�%2( 3̂6�38,)6�7)0)'8)(�4%682)6�%2(�'97831����������&%7)(�%440-'%-
tions. SAP Solution Extensions may be considered for inclusion into an SAP HANA Enterprise Cloud
contract. However, application management services availability may vary per SAP Solution
Extension.
Q: will this offering be
available globally?
Yes, the solution will be available for access globally with initial data centers in the U.S. and Europe.