YASH recommended a best of breed implementation of a Human Capital Management (HCM) system for its increased information transparency, management control, process standardization, data accuracy, and operational efficiency. Within this solution, YASH implemented a critical Employee Self Service (ESS) and Manager Self Service (MSS) module, utilizing the Intranet portal as a gateway to the new application functionality.
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Quick Facts Industry: Manufacturing Geography: Asia Pacific The Client: Sterlite Industries Limited (NYSE:SILL) is India’s largest non-ferrous metals and mining company, with aluminum, copper, lead, and zinc operations in India and Tasmania. It is a subsidiary of Vedanta Resources, a London diversified FTSE 100 metals and mining group. It was the first company in India to operate a copper smelter and refinery in the private sector, and owns the largest Continuously Cast Copper Rod plant in the world. With over 1700 employees and revenues of $7 billion, Sterlite is one of the fastest growing companies in India, and plans to expand into the commercial energy production industry. Challenges and Opportunities: ▪ Operations in multiple locations with disparate, non-integrated IT systems ▪ Human resources tasks became time-consuming and labor intensive Objectives: ▪ Create better storage, retrieval and manipulation capabilities for the high data volume ▪ Ability to identify and support future growth opportunities ▪ Provide real-time information to senior management Solution: ▪ SAP ERP Human Capital Management (HCM) Implementation Highlights: ▪ YASH implemented four modules of SAP Human Capital Management: Workforce Process Management, Talent Management, Workforce Analytics, and Self-Service Applications ▪ Four month implementation duration ▪ SAP Travel Management was implemented to reduce the processing time for submitting travel requests, approvals, and expense settlements Why YASH: ▪ YASH could reach a quicker Return on Investment (ROI) by combining industry best practices with rapid implementation methodologies ▪ Scalable holistic solutions that nurture highly effective business operations ▪ SAP Services Partner with proven experience and track record Benefits: ▪ Solution provided transformational ability for HR to become a strategic business partner. ▪ Accurate, reliable and up-to- date data consolidated in one central location resulted in faster decision-making capabilities ▪ Greater information transparency and employee empowerment via ESS/MSS technology SAP ® Human Capital Management (HCM) Success Story @ YASH Four-Month Global Implementation Transformed HR into a Strategic Service Center
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Quick Facts
Industry: Manufacturing
Geography: Asia Pacific
The Client:
Sterlite Industries Limited (NYSE:SILL) is India’s largest non-ferrous metals and mining company, with aluminum, copper, lead, and zinc operations in India and Tasmania. It is a subsidiary of Vedanta Resources, a London diversified FTSE 100 metals and mining group. It was the first company in India to operate a copper smelter and refinery in the private sector, and owns the largest Continuously Cast Copper Rod plant in the world. With over 1700 employees and revenues of $7 billion, Sterlite is one of the fastest growing companies in India, and plans to expand into the commercial energy production industry.
Challenges and Opportunities:
▪ Operations in multiple locations with disparate, non-integrated IT systems
▪ Human resources tasks became time-consuming and labor intensive
Objectives:
▪ Create better storage, retrieval and manipulation capabilities for the high data volume
▪ Ability to identify and support future growth opportunities
▪ Provide real-time information to senior management
Solution:
▪ SAP ERP Human Capital Management (HCM)
Implementation Highlights:
▪ YASH implemented four modules of SAP Human Capital Management: Workforce Process Management, Talent Management, Workforce Analytics, and Self-Service Applications
▪ Four month implementation duration
▪ SAP Travel Management was implemented to reduce the processing time for submitting travel requests, approvals, and expense settlements
Why YASH:
▪ YASH could reach a quicker Return on Investment (ROI) by combining industry best practices with rapid implementation methodologies
▪ Scalable holistic solutions that nurture highly effective business operations
▪ SAP Services Partner with proven experience and track record
Benefits:
▪ Solution provided transformational ability for HR to become a strategic business partner.
▪ Accurate, reliable and up-to-date data consolidated in one central location resulted in faster decision-making capabilities
▪ Greater information transparency and employee empowerment via ESS/MSS technology
SAP® Human Capital Management (HCM) Success Story @ YASH
Four-Month Global ImplementationTransformed HR into a Strategic Service Center
Existing System Inadequate for Current and Future Needs
Sterlite is in a rapid, high-growth mode with new market and revenue opportunities. In order to meet market demands, they needed to restructure some internal processes. An area that was critical in meeting their strategic objectives for growth was their investment in human capital. With employees dispersed across multiple geographies, Sterlite sought to streamline and update their human resources (HR) system. They needed a solution that would scale with them, provide faster return on investments, and integrate multi-level departmental practices into one unified platform. Sterlite’s current HR process tool was an Excel-based manual system that was inefficient for their increasing process complexity. This higher data volume required better storage, retrieval, and manipulation capabilities than their existing system. They needed a solution that would have the ability to identify and support future growth opportunities and provide real time information to senior management.
YASH Enabled Company to Respond Better to Changing Market Demands
YASH Technologies recognized Sterlite’s business challenges of today and tomorrow, and the need to maximize the potential of its workforce, enabling efficiency and swift responses to changing market demands. Leveraging their existing investment in SAP®, YASH recommended a best of breed implementation of a Human Capital Management (HCM) system for its increased information transparency, management control, process standardization, data accuracy, and operational efficiency. Within this solution, YASH implemented a critical Employee Self Service (ESS) and Manager Self Service (MSS) module, utilizing the Intranet portal as a gateway to the new application functionality. The self-service module would allow Sterlite’s HR department to provide strategic value-added services to their staff versus being occupied with transactional activities.
To meet Sterlite’s business objectives, YASH implemented several sub-modules of SAP HCM in only four months - which also included development of customer-specific processes. These solutions included the following:
▪ Worforce Process Management — Employee administration, time and attendance recording, monthly budget monitoring with head count planning, and travel management.
▪ Talent Management — Recruitment capabilities interfaced with a custom Resume Builder application, employee performance management, training evaluations, and event management.
▪ Workforce Analytics — Online interactive and customized reports for recruitment, employee time records, mapping of annual/mid-year appraisals, and risk analysis to aid in decision-making.
▪ Self-Service Applications — Employee and manager functionalities of Personal Change Request to cater company transfers, interim promotions, and job rotations.
YASH interfaced an additional feature of HCM that replaced all manual transactions in Sterlite’s career portal to offset the high demand of applicants during this period of rapid growth and aggressive business objectives. Status-based reports enhanced manager’s decision-making abilities and reduced recruitment cycle time. Managers were able to make online requests for more manpower through MSS and the HR department could get the approved numbers for hiring. The profile match-up feature assisted in comparing job requirements with the applicant’s qualifications and selection of the right candidate for the position. This allowed Sterlite to find and retain the best employees possible.
Extended Travel and Expense Functionality Delivered Immediate Cost-Savings
Sterlite sought to streamline and automate company-wide travel and expense processes. Its current request and approval processes were manual-based, which resulted in time and cost inefficiencies. YASH implemented the SAP Travel Management solution to reduce the processing time needed for submitting travel requests, approvals, and expense settlements.
The new automated SAP Travel Management system allowed employees to fill out travel requests and travel expense settlement forms online and send to the appropriate manager. Once approved, notifications were automatically sent to Human Resources to update attendance records, Accounting for pay advances, and Administration to arrange for travel reservations. If an employee deleted an approved travel request, the system would send an automatic notification to these departments as well.
Additionally, YASH developed customized components and functionality of the system to support Sterlite’s business requirements. YASH configured eligibility rules for all employees in the system based upon their corresponding grade levels, and incorporated and automated existing travel policies and guidelines into SAP. A custom travel expense settlement form was created to contain the exact fields that best suited Sterlite’s needs. YASH also designed company reports that increased transparency of the following travel and expense data:
▪ General Trip Data
▪ Payment History by Personnel Number and Trip Number
▪ Trip Receipts with Total Cost
▪ Who is Where? Search for Trip Destinations
These customized reports provided such accurate figures and data that Sterlite was able to negotiate better rates with hotel and travel vendors, resulting in even further cost-savings for the company.
Sterlite’s time recording systems are now available in real-time for managers to access, which is an invaluable tool when working with multiple production sites scattered across the country.
Change Management Initiatives Ensured a Successful Implementation
To facilitate the most successful implementation possible, YASH provided a strategy to ensure high user adoption. YASH executed an extensive change management service for Sterlite’s new Intranet portal that included:
▪ Training and demos — YASH consultants did mass trainings and demos in every department, lunchroom, and production site across the country.
▪ SAP HCM Champions — YASH selected one employee from each department and implemented a train-the-trainer program to create 45 champions.
▪ R/3 User Manual — Created step-by-step guides for ESS and MSS in soft and hard copies.
▪ Interest Maintenance — Emailed weekly tips on ESS and MSS features to employees and incorporated e-Learning add-on’s.
Due to YASH’s successful change management initiative, Sterlite’s adoption of the new functionality was rapid and seamless. With Sterlite leveraging the new Intranet portal solution, employees and managers found that it increased ownership of HR matters and reduced cycle time on routine activities. Employees can now update their personal information, make travel requests, view and revise vacation earnings, and sign-up for training programs. Managers can view details of employees, approve or deny HR requests, and perform employee appraisals online.
“With the new system, relevant information can be easily generated and extracted. YASH successfully implemented a solution that was customized for our company and now I can spend more time making strategic business decisions, rather than pushing papers.”
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About YASH Technologies
YASH Technologies focuses on customer success. As a leading technology services and outsourcing partner for medium and large global customers, we leverage technology and our flexible delivery models to drive performance and business value throughout a customer’s enterprise. YASH’s comprehensive service approach incorporates a holistic view of our customers that extends beyond delivery. This approach integrates enterprise solutions and services, proprietary best practice offerings, strategic application and maintenance outsourcing, as well as consulting and integration services. YASH is a SEI CMMI (Level 3) and an ISO 9001:2008 certified company with U.S. and India headquarters and regional sales and development offices spread across three continents. YASH is also part of a select group of companies that are SAP - certified global providers of application management services.
For more information, please visit www.yash.com or email [email protected]
Integration of HR Processes Maximized Value of their Human Capital
As a world-class productivity tool, SAP HCM solution transformed Sterlite’s HR department into a strategic, service-oriented response center. Sterlite can now collaborate on and successfully achieve business objectives while maximizing the value of their human capital. This comprehensive solution provided numerous company benefits:
▪ The customized HR portal solution seamlessly integrates recruitment management and workforce analytics throughout the entire enterprise
▪ Increased efficiency made HR a strategic business partner by aligning their activities with organizational objectives, realizing a high return on investment
▪ Accurate, reliable, and up-to-date data consolidated into one central location resulted in faster decision-making capabilities
▪ Scalable system that will grow with the company
▪ Greater information transparency and employee empowerment via ESS/MSS technology
▪ Greater productivity; overall increase in skill level due to elimination of manual tasks
