INTORQ: Exceed expectations – convince customersSybit implements SAP Hybris Cloud for Sales in just three months

INTORQ develops and sells electromagnetic brakes

and clutches with the highest production standards.

Be it for engines or geared motors, in cranes, wind tur-

bines, or lift systems – the company headquartered in

Aerzen offers both configurable standard products

and customer-specific solutions. Major, globally opera-

ting plant manufacturers rely on the company’s quality.

To be able to respond to the increasing demand for

tailor-made solutions, all the employees involved – from

Product Development to Sales – were to have access to

all data. It took Sybit just three months to implement the

SAP Cloud for Sales solution. The result: INTORQ can

now respond faster to customer requests and process

inquiries more efficiently.

SAP Hybris Cloud for Sales ImplementationSybit Case Study

The Project

Situation

The customer data was stored in local folders and e-mail systems and not

accessible to all involved employees

In the case of individuals’ absences or holidays, the information flow was

not fully guaranteed

Increased communication volumes due to expanding project business

and therefore increasing demand regarding customized solutions

Collaboration with globally operating large customers requires a clear

overview of scheduling and communication

Objectives

Strengthen cooperation between the parent company and the three

subsidiaries around the world

Increase data transparency and facilitate access to customer data

Improve sales and business forecasts

Solution

One central system for the entire customer relationship management

Data accessible any time and from any device – with offline capability

Central data source for lead and account management thanks to implemen-

tation of SAP Cloud for Sales

Comprehensive consulting and very speedy system implementation by Sybit

Highlights

Very fast data migration thanks to SAP HANA basis

Excellent cooperation with Sybit in matters of consulting and communicati

Appealing user interface ensured a high level of acceptance among

employees

Multi-language CRM: German, English, Chinese

Outlook

Faster decision-making thanks to customer data being accessible to all

Ability to adapt software speedily and simply without external IT support

Further rollouts in China and India are planned

“We offer our customers customized solutions. That requires exten-sive communication. With SAP Cloud for Sales, we have improved

collaboration and can focus more strongly on our customers.“

Alexander Patzig, Head of Marketing and Sales,

INTORQ GmbH & Co. KG

GmbH, St.-Johannis-Str. 1-5, 78315 Radolfzell, +49 (0) 7732 9508-0, info@sybit.de, www.sybit.de

SAP Hybris Cloud for Sales ImplementationSybit Case Study

INTORQ GmbH & Co. KG

The INTORQ brand stands for reliable brake

solutions of the highest standard. Whether

in cranes, hoists, electric vehicles, wind tur-

bines or lift systems – INTORQ products are

used in the most diverse of applications.

Rely on Intorq to create the right solution

for your application. Our modular system

of INTORQ products are used worldwide

in motors and geared motors and has set

the standards worldwide. The company,

which is headquartered in Aerzen and

has subsidiaries in Shanghai, Atlanta, and

Pune, offers international sales and service

around the globe.

At a glance

Company: INTORQ GmbH & Co. KG

Company headquarters: Aerzen, Germany

Sector: Mechanical engineering and

operating technology

Employees: 250

Turnover: 51 million euros

Solutions used: SAP Hybris Cloud for Sales

User groups: Sales and marketing

www.intorq.com