Sap intelligent business operation the power of operation

Intelligent Business Operations with

SAP Operational Process Intelligence

September 2014

© 2014 SAP AG or an SAP affiliate company. All rights reserved. 2 External

SAP Operational Process Intelligence Product description

SAP Operational Process Intelligence is a “business navigation system” for process participants such as

line-of-business users, operations manager and process owners to intelligently manage business operations

with real-time operational intelligence.

Empowers line-of-business users to make better-

informed operational decisions in real-time by

providing “big picture” process visibility and

intelligent insights into Big Processes spanning

across SAP and non-SAP systems, within and

beyond the enterprise – in real-time.

helping track real-time process metrics and key

process indicators

sensing evolving situations in real-time and

automatically proposing appropriate actions


SAP Operational Process Intelligence In the Intelligent Business Operations portfolio

SAP Operational Process

Intelligence providing end-to-

end process visibility at

instance level, intelligent

insights and appropriate

actions thus creating

operational transparency and

enabling better real-time

decision making for line-of-

business users

SAP BPM for process

management, SAP BRM for

managing operational

decisions and business

rules & SAP Process

Integration for A2A and

B2B integration

BPMN-based, high-volume

scenarios, linear scalability,

EAI pattern-based

modeling, HTML5-based

business user experience

SAP Power Designer is

a industry-leading

modeling tool for

business architecture,

data modeling and

process modeling all-in-

one. Power Designer

improves collaboration

between business & IT

for as-is and to-be

modeling and streamline

implementation.

SAP Event Stream

Processor is a complex

event processing

engine which enables

continuous querying on

streaming big data.

Event Stream

Processor helps to

detect complex

patterns from large

volumes of machine

data and act on those

patterns.

SAP Process

orchestration

SAP Power Designer SAP Operational

Process Intelligence SAP Event Stream

Processor

Powered by SAP HANA

A completely re-imagined, modern platform for real-time business

Bogdan G. Bruma Procurement Operations Manager, Prague

“I need the fact based view on todays situation”

Challenges

Getting control to manage KPIs like cycle-time not only for parts of the process

3

2 Finding where to initiate action today to prevent missing SLAs tomorrow

1 Getting end-to-end transparency on real-time status across all parties & departments involved

65000+ users, world-wide delivery, 1500+ procurements per day/EMEA

Global Procurement Operations

Buenos Aires

Prague

Singapore

• Global Procurement handles purchasing for SAP world-wide

• Procurement is run in shared service centers in Prague, Buenos Aires and Singapore

• Procurement supports purchasing:

• 3rd-party services

• Facility equipment

• HR related services

• IT/ telecommunication

• Marketing

• Office supplies, logistics

• Non-catalog items

Employee orders via the shopping cart

1

Manager, the cost center owner approves the shopping cart

2

Additional GPO approval, if needed

3

Shopping cart check, if needed

4

Purchase Requisition is created or sourcing

5

Purchase Order is created and sent to the vendor

6

Delivery and Goods Receipt

7

Invoice and Payment

8


Achim Wölk Global Procurement Office

I want to view reports for different procurement KPIs, identify bottlenecks and fine tune operations


Timo Klein SRM Expert

“I am looking for ease and speed of implementation”

How we built it!

In our P2P scenario, mostly pre-delivered KPIs and process definitions where used.

KPIs and process phases are modeled with HANA Studio.

This allows to adopt the solution to business requirements.

The KPIs are evaluated within HANA, the business system only provides the events / operators for the KPI.


Business Scenario

Business Scenario captures the end-to-end Big Process

Business Scenario

end-to-end process

Business Scenario Editor

real-time metrics

and KPIs

phases and milestones goal

business

situations actions checklists status

classification


3 steps to creating a Business Scenario

Discover Processes and

operational data sources

Configure Business

Scenario

Generate Business

Scenario 1 2 3


Process Façade

Specification to unify process platforms

SAP BPM (orchestrated processes)

Process Façade

(for in-built and modeled processes)

SAP Process Integration (B2B/ A2A)

Events

SAP ESP

Streaming events

SAP transactions via Process Observer

Business Workflows

SAP Business Suite

Process Definition APIs

(BPMN with extensions) Process Log APIs

(BPAF format)

Process Control

APIs


High-Level Architecture

space.me (operational workspace)

my processes

phases milestones

real-time metrics alerts tasks

SAP Operational Process Intelligence powered by SAP HANA

Business Scenario

real-time metrics and KPIs Phases and milestones End-to-end process

Federation, correlation & contextualization

Business Scenario Editor in SAP HANA Studio

• Create a Business Scenario • Search & Discover end-to-end process • Define Phase Model • Define Measures and Indicators • Generate HANA artifacts

Business Scenario Calc Models & Procedures

Runtime

SAP HANA

ODATA Services on HANA XS

NW BPM (orchestrated processes)

NW Process Integration (B2B/ A2A)

Process Façade (open standard)

Events

SAP ESP

Streaming events

Operational Process Data Sources

Cloud Apps

3rd Party

Machine Data

SAP transactions via Process Observer

Business Workflows

SAP Business Suite

Process Façade for Data Provisioning

● Out-of-the box support for processes from SAP Business Suite,

SAP BPM and message flows from SAP PI

● Support for 3rd party via SAP PI

● Support for machine and streaming data via SAP Event Stream

Processor

● Open Standards-based Process Façade for partners and

customers to support other process data sources

Responsive web-interface for business users

● Responsive HTML-5 based web interface for operational managers

and line-of-business users

● Based in HANA XS Engine (embedded app server)

● ODATA APIs available

● VDMs for SAP Lumira, Design Studio and BI tools

Real-time Operational Intelligence and Process

Management

● Native high-performance HANA correlation and contextualization

of process events

● HANA Process Foundation with rules, tasks and workflows

● Easy installation, drag-and-drop configuration of business

scenarios


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reserved.

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