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SAP Monitoring Product brochure it-novum.com
SAP MonitoringProduct brochure
it-novum.com
it-novum GmbH GermanyHeadquarter Fulda: Edelzeller Straße 44 · 36043 FuldaPhone: +49 661 103 333Branches in Dusseldorf & Dortmund
it-novum Schweiz GmbHHotelstrasse 1 · 8058 ZurichPhone: +41 44 567 62 07
it-novum branch AustriaAusstellungsstraße 50 / Access C · 1020 ViennaPhone: +43 1 205 774 1041
GUI
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4SAP Monitoring
Installation and Updates
Predefined Templates
Features
Visual Administration
Non-SAP Checks
it-novum GmbH GermanyHeadquarter Fulda: Edelzeller Straße 44 · 36043 FuldaPhone: +49 661 103 333Branches in Dusseldorf & Dortmund
it-novum Schweiz GmbHHotelstrasse 1 · 8058 ZurichPhone: +41 44 567 62 07
it-novum branch AustriaAusstellungsstraße 50 / Access C · 1020 ViennaPhone: +43 1 205 774 1041 3
The openITCOCKPIT SAP monitoring module gives you the ability to manage the monitoring of your SAP environ-
ments in a comprehensive and resource-efficient way. It‘s easy to install via the integrated openITCOCKPIT Package
Manager and provides a variety of pre-assigned host and service templates according to established best practice
approaches. With a minimum of effort, these templates can then be customised to suit your individual needs.
This module will help you determine information about
и the Computing Center Management System (CCMS)
и the Business Application Programming Interface (BAPI)
и RFC functions and
и the SAP Control Web Service
directly from the SAP system you want to monitor.
With openITCOCKPIT SAP monitoring, you don‘t need a SAP
Solution Manager as a data source!
SAP Monitoring
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и SAP systems are integrated simply and without laborious agent registration, because the interfaces for
the SAP systems are accessed directly.
и openITCOCKPIT determines the data directly from the SAP systems and therefore doesn‘t need a SAP
Solution Manager for gathering data.
и In conjunction with the distributed monitoring module, openITCOCKPIT is scalable in very large SAP
environments and offers full flexibility when the number of systems grows.
и openITCOCKPIT‘s system monitoring is very resource-efficient, because multiple metrics can be determi-
ned in a single data query.
и Additional data sources can be connected for carrying out an independent monitoring of the CCMS:
и Databases
и Operating system agents
и SAP Control Web Services
и Calling RFC functions / BAPI building blocks
и openITCOCKPIT, in combination with the event correlation module, can detect the actual reason (root
cause) for a failure.
и The delivery of external events and the transmission of results from End-2-End checks can easily be inte-
grated via the API in openITCOCKPIT.
и It‘s also easy to extend system monitoring through the use of in-house developed scripts in
openITCOCKPIT.
With openITCOCKPIT, all you need is a monitoring tool to be
able to keep fully on top of your entire IT landscape, inclu-
ding network, servers, and SAP system. This means you save
on resources while achieving a single view of your entire IT
infrastructure.
Features
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After activation, the openITCOCKPIT SAP monitoring module can be installed and updated via the package ma-
nager. Neither programming nor Linux experience is required. The drivers and system checks for accessing the
SAPControl web service, CCMS, databases and operating systems install themselves automatically.
After the administrative web interface has been installed, a selection of host and service templates will be
available for use. These need only be granted the correspondingly appropriate access credentials to be deployed
and used
Installation and Updates
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Numerous recommended pre-set threshold values and metrics for monitoring SAP systems are included. These
can, however, be individually edited or updated at any time. The selected metrics from CCMS and the SAPControl
web service have been chosen based on the most important of these transactions.
Predefined metricsSM04 Number of users SMQ1 Status qRFC Outbound
SM12 Lock Entries: Enqueue Errors / Dequeue Errors SMQ2 Status qRFC Inbound
SM13 Update Records SPAD Spooler Status / Spool Used Numbers
SM37 Aborted Jobs / Long Runners ST03N Dialog Response Time
SM 50 Error in Dialog, Batch, Update Processes ST22 Short Dumps / Short Dump Frequency
SM 51 Status SAP Server SM21 Syslog Frequency
SM 56 Number Ranges Still Free SCC4 System Change (Table T000)
SM58 TRFC Status WE02 Incorrect IDOCs
To ensure proper database and operating system monitoring, it is recommended that special database and
operating system plugins be installed. This is most easily achieved using the package manager function in
openITCOCKPIT.
Predefined Templates
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A key feature of openITCOCKPIT is its simple and intuitive administration using the graphical user interface. This
applies in particular to setting up monitoring templates, adding hosts and services, as well as setting up maps,
reports, and event correlations.
The dashboard displays the status of the entire IT landscape through the use of maps, traffic lights, gauges and
graphs – including the causes of outages for important nodes and services.
Using a finely adjustable roles and authorisation scheme, individual dashboards can be provided for every
department.
GUIVisual Administration
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With the event correlation module it‘s possible to monitor not just individual services, but also clusters and enti-
re process chains. In general, a comprehensive monitoring plan includes not only the monitoring of SAP systems,
but also views of non-SAP services. This includes checks on mail services, network infrastructure and a whole lot
more. This is where openITCOCKPIT offers the ability to implement a variety of audits. If you would like to find
out more, our sales team is happy to assist you further.
Non-SAP Checks
Using openITCOCKPIT for our SAP monitoring needs guarantees the accessibility and stability of our SAP systems. It contributes decisively to user satisfaction and the success of our business.
Thomas Roessler, Director of Information Technologies, Giessen Department of Public Works
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Why you should talk to it-novum...it-novum is the leading IT consulting company for business open source in the German speaking market. Founded in
2001, it-novum is a subsidiary of the listed KAP AG.
Monitoring, IT documentation, ticket systems - when it comes down to IT service management as integrated service,
we have the right solutions at hand: with the ITSM Suite from it-novum, organizations can seamlessly integrate open
source soft ware tools like i-doit (documentation), ((OTRS)) Community Edition (ticket system), JDisc (discovery) and
our in-house development openITCOCKPIT (monitoring). This way, users across all departments can benefi t from
integrated IT services.
Outstanding support, consulting andsuccessful project implementationDon‘t worry. Our individual support models help you to solve all kinds of problems. Our team supports you
with operating your ITSM solution with guaranteed Service Level Agreements. With many years of experience in
the fi eld of ITSM, we provide you with the best consulting your project needs - from planning and conception to
implementation.
Our entire ITSM team is ITIL certifi ed!
Monitoring solution for holdings andmedium-sized businessesOur monitoring soft ware openITCOCKPIT provides
services transparency by monitoring your entire IT
landscape. openITCOCKPIT off ers features such as high
scalability, SAP monitoring, cluster capability and an
intuitive web interface with a modular structure.
it-novum About us
Christoph Weß | Senior Account Manager
� [email protected] +49 661 103 763
Stephan Köpfl i | Country Manager
� [email protected] +41 44 567 62 07
For Germany:
For Switzerland:
Johannes Michael Weiß | Country Manager
� [email protected] +43 1 205 774 1041
For Austria:
Stephan Kraus | Director ITSM and openITCOCKPIT
� [email protected] +49 661 103 990
it-novum Contact
it-novum GmbH GermanyHeadquarter Fulda: Edelzeller Straße 44 · 36043 FuldaPhone: +49 661 103 333Branches in Dusseldorf & Dortmund
it-novum Schweiz GmbHHotelstrasse 1 · 8058 ZurichPhone: +41 44 567 62 07
it-novum branch AustriaAusstellungsstraße 50 / Access C · 1020 ViennaPhone: +43 1 205 774 1041
it-novum GmbH GermanyHeadquarter Fulda: Edelzeller Straße 44 · 36043 FuldaPhone: +49 661 103 333Branches in Dusseldorf & Dortmund
it-novum Schweiz GmbHHotelstrasse 1 · 8058 ZurichPhone: +41 44 567 62 07
it-novum branch AustriaAusstellungsstraße 50 / Access C · 1020 ViennaPhone: +43 1 205 774 1041
Monitor all SAP- and System landscapes
under one umbrella!
