R10 SAP Practice

Paddy Padmanabhan

U.S. Consulting function

*One RMD – Consulting in each of these regions will have responsibility for Practice Operations for the group of regions.

NMD – ConsultingDoug Lattner

NMD – Quality and Risk ManagementPaul Cunningham

NMD – Practice Operations

Jack Witlin

NMD – Markets and IndustriesJohn Gibbons

NMD –Human ResourcesPatty Pogemiller

Deputy NMD ConsultingJon Williams

Service Areas

Service LineLeaders

Industries

Industry Segment Leaders

Southeast

NORPAC

GLOV

Consulting Function Operating Regions*

Northeast

Mid-West

Region 10

NMD – Performance Excellence

Tony Forcum

Mid America

Pacific Southwest

R10 ConsultingR10 RMD

RickWackerbarth

XBS

Robert Graham

EA

Ed Brown

HC

Brian Augustian

TI

Parag Saigaonkar

AdvisoryKen Porrello

Sanjay Upendram

SAPSAPPaddy Paddy

PadmanabhanPadmanabhan

OracleHarish Gala

RCSRajendra Prasad

Org & ChangeHemalatha

Sekhar

TRRitobrata Sarkar

HRTJakka Reddy

SIAurobindo

Sarkar

EBISunil Bidwalkar

IDAjit Nema

AISShama Sabade

HCLS Krishnan

Ramachandran

TMTNitin Chawla

FSIAnkur Chaudhary

SL Analytics Mudit

Kulshreshtha

US BasedIndia Based

Business Operations

Quality (QRM)

• Over 2.9M client service hours were delivered in R10 in FY07. Goal for FY07 is 2.8M. R10 has delivered over 9M client service hours since inception. Average utilization is at a healthy 73%

• We have over 1800 practitioners providing full-lifecycle services, and over 100 clients are active in Region 10 with two locations--Hyderabad and Mumbai.

• Our world-class talent pool adhere to the highest quality control standards and rigorous training on U.S. work models

• Our Hyderabad and Mumbai practice offices are assessed at CMM Level 5

• Seamless interaction and common methodology between onshore & off-site teams with single point of contact for delivery

• Focus on training, processes and methodology

Headcount by Service Area

HC 4%

XBS 24%

TI 25%

EA 45%

Advisory 2%

Experience by Industry

TMT 34%

HCLS 34%

Others 1%MAN 10%

PUB 8%

FSI 3%ENER 1%

CB 9%

Overview

Key Facts

• 490 Resources

• Continuous Learning – Over 120 hours of training is imparted to all resources every year

• Our offshore SAP team has delivered millions of person hours of services to over 90 global clients spanning the full life cycle of projects

• Our delivery team has developed SAP-specific methods, tools, and processes to enhance visibility, productivity, and transparency of services

SAP ServicesService Offerings

• SAP Remote Development

– Our Remote Development (RD) service provides our clients with application programming services for new applications, upgrades or enhancements

• SAP Remote Configuration and Testing

– Utilize functional resource pool, remotely, to reduce project cost and cycle time

• SAP Application Implementation

– Utilize functional resource pool for SAP implementation

• SAP Application Maintenance/Support

– Client assistance for maintaining, administering, and operating their systems post go-live

• SAP System Installation and Maintenance

– Our Basis/WAS group maintain and support system infrastructure

SAP Resource Profile

SAP Experience Profile

> 5 Years36%

3–5 Years40%

1–3 Years30%

<1 Years14%

Beyond world class developers, we have a full-fledged and highly experienced SAP practice in India

Our Practitioners Skills:

• Over 35% of practitioners have over 5 years of experience in SAP

• 30% of our resources are SAP certified

• 80% of Functional consultants have 3+ years of Industry Background

• Breadth & Depth in technical & functional skills-60% of Functional resources are Multi-skilled

• Expertise in Deloitte methods and tools and their integration with offshore methods and processes

• Integrated with other Deloitte offshore practices such as Tax, Risk and Human Capital

APO, 1Basis, 12

BW, 13

Customer Service, 5

Enterprise Portal, 1

FI/FICO, 27

IS-U, 2MM/SRM, 19

PM, 3

PP, 8

QM, 1

SD, 20

CRM, 23

Functional Break-up

SAP Technical Resource ProfileNetweaver Skills Break Up

Portal, 40

BI, 12

MDM, 10

XI, 110

WAS-BASIS, 8

ABAP Objects, 42

Technical Staff Skill Matrix

0

50

100

150

200

250

300

TOTAL 300 280 270 222 142 80 80 192 40 175 32 110 40

Rep

ort

s

Fo

rms

Inte

rfac

e

BD

C’s

Dia

log

ED

I

AL

E

Wrk

flw

BA

PI

ITS

LS

M W

HR

XI

EP

15Conversion

16%Dialog

Programs1%

Enhancements14%

Function Module

2%Inbound Interface

10%Outbound Interface

10%

EDI Interface2%

Reports19%

Reverse Engineering

1%

SAP Scripts20%

Others5%

Objects by Type

Our Practitioners Skills:

• Over 60 practitioners are certified in NetWeaver components including XI, EP, BI, WAS and Solution Manager

• Our technical resources are multi skilled and most of them are specialized in one or more of SAP NetWeaver components

Grow and Consolidate: 2004-2006

SAP – Evolution of services

Formative years: 2000 - 04

Technical Development

ReviewCode &

Test

Tech.Specs

Unit Test QA / QCTechnical

Development

DevelopTechnical

Specifications

FunctionalDesign

TestingSupport

Business Reqmnt

OngoingSupport

Off

sh

ore

On

sit

e

DevelopmentDesignTest & Delivery

ProductionCutover

Blue Print Post Delivery

Innovate and add Value: 2006 +

Remote Configuration

Spectrum of work done

   Tech

DesignTechDev Testing

RemoteConfig AMO Upgrade

CB SC Johnson      Carolina Turkeys    PMI     Calsberg    Heinekien    Diageo    McCormik      Brother     JTI      Tastykake    Home Depot      Smithfield      Kao    Grainger      Spinmaster      Wickes Furniture      Coke      

Energy BHP Billition    Middle Tennese      Allhegeny Energy      

Spectrum of work done   

TechDesign

TechDev Testing

RemoteConfig AMO Upgrade

TMT Houghton Mifflin      Warner Bros

Graybar      Nvidia      Computer Associates      Earth link      

Financial Services AIG      

DPS      Sapphire      

HCLS Bayer    

Applera  

DSM      Advanced Medical Optics      

Valent Pharma      

Cephelon      MFG Rohm & Haas    

Harley Davidson  Public Sector LAUSD      

COSA      

SAP Value PropositionInnovation

• New service offerings – AMS, remote testing (Allhegeny), remote configuration (GA, R&H), remote BI implementation (HMCO, G&K), SRM (Peabody) etc. Increases Business for the firm and provides more career opportunities for employees

• Distributed Delivery Model / Offshore Testing

• Specialization in Industry specific modules - Public Sector, Funds/Grants Management, Concurrent Employment, e-Recruiting in HR and Federal Aid Billing with FM and GM (LAUSD and CDOT)

• Talent Management Program

– Campus and Off-Campus recruitment

– Delivery focused training by in-house consultants

– Cost-effective &

– Reduces Attrition risk

– Most successful program in Consulting – 140+ hires from 2002

• Process Innovation in new technology developments – from checklist to enhancing the toolset

• Process maturity assessments – CMM & SAS-70 audits

• Cross functional offerings

– Teaming with AERS on security / user adminstration

– Teaming with Human Capital for learning documents to clients

– Teaming with TI on Multiple projects where java / middleware technologies are used

Best Practices

• Talent Management Program – continue to recruit fresh graduates for growth and cost savings

• Continuous Learning – Max no. of training programs among all consulting service lines. Trainings and certification (through SAP Technical seminars) in advanced areas of technology helps us to stay AHEAD of competition

• Pioneering in Delivery Process Initiatives – Constant focus on process improvements to improve quality of offshore deliverables.

• Resource sharing across multiple projects for some of the skilled resources (XI, Workflow)

• Periodic (monthly) Senior Management Reviews on project risks