SAP Road Map for Automotive
Customer
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 2 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without
the permission of SAP. This presentation is not subject to your license agreement or any other service or
subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this
document or any related presentation, or to develop or release any functionality mentioned therein. This
document, or any related presentation and SAP's strategy and possible future developments, products and
or platforms directions and functionality are all subject to change and may be changed by SAP at any time
for any reason without notice. The information in this document is not a commitment, promise or legal
obligation to deliver any material, code or functionality. This document is provided without a warranty of any
kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness
for a particular purpose, or non-infringement. This document is for informational purposes and may not be
incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except
if such damages were caused by SAP´s willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results
to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-
looking statements, which speak only as of their dates, and they should not be relied upon in making
purchasing decisions.
Legal disclaimer Legal disclaimer
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 3 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Trends in the automotive industry
Rapidly position for globalization and growth
Accelerate collaborative product innovation
Enable collaboration and real-time insight
Manufacture efficiently, profitably, and sustainably while
avoiding disruption
Deliver a “customer-centric” buying and ownership experience
Proactively manage knowledge and talent
4 © 2014 SAP AG or an SAP affiliate company. All rights reserved. 4 © 2014 SAP AG or an SAP affiliate company. All rights reserved.
Efficiency Real time
Be successful
Innovation
Accelerate innovation
Enable real-time insight
Manufacture efficiently, profitably, and sustainably
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 5 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
SAP value map for automotive The Innovation-Driven Enterprise
Finance Financial Planning
and Analysis Accounting and Financial
Close Treasury and Financial
Risk Management Collaborative Finance
Operations Enterprise Risk and
Compliance Management
Strategic Sourcing and Supplier Management
Procure to Pay with Business Network
Collaboration
Business Network Extension for
Procure to Pay
Information
Technology
Application Lifecycle Management
IT Infrastructure Management
IT Portfolio and Project Management
IT Service Management IT Strategy and
Governance
Operational Excellence
Asset Visibility and Performance
Environment, Health, and Safety
Quality Management and Compliance
Responsive Supply
Networks
Sales, Inventory, and Operations Planning
Demand and Supply Planning
Transportation Management
Warehouse Management
Service Parts Management
Manufacturing and
Logistics
Production Planning and Execution
Operational Procurement and Inbound Logistics for
Direct Material
Lean Manufacturing
Sequenced Manufacturing
Outbound Logistics
Collaborative Product
Innovation
Continuous Product and Service Innovation
Integrated Product Development for Discrete
Industries
Product Safety and Stewardship for Discrete
Industries
Marketing, Sales, and
Aftermarket
Data-Driven Marketing
Agile Marketing
Dealer Business Management
Vehicle Sales Management
Customer Service, Support, and Warranty Management
Human
Resources
Core Human Resources and Payroll
Talent Management Time and Attendance
Management Workforce Planning
and Analytics
Procurement
Application Lifecycle Management
IT Infrastructure Management
IT Service Management IT Strategy and Governance
IT Portfolio and Project Management
Technology
and Platform Big Data
Enterprise Information
Management
Real-Time Enterprise
Enterprise Mobility
Real-Time Analytics
Application Integration
Cloud Solutions
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 6 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
SAP value map for automotive Solutions powered by innovations
Finance Financial Planning
and Analysis Accounting and Financial
Close Treasury and Financial
Risk Management Collaborative Finance
Operations Enterprise Risk and
Compliance Management
Strategic Sourcing and Supplier Management
Procure to Pay with Business Network
Collaboration
Business Network Extension for
Procure to Pay
Information
Technology
Application Lifecycle Management
IT Infrastructure Management
IT Portfolio and Project Management
IT Service Management IT Strategy and
Governance
Operational Excellence
Asset Visibility and Performance
Environment, Health, and Safety
Quality Management and Compliance
Responsive Supply
Networks
Sales, Inventory, and Operations Planning
Demand and Supply Planning
Transportation Management
Warehouse Management
Service Parts Management
Manufacturing and
Logistics
Production Planning and Execution
Operational Procurement and Inbound Logistics for
Direct Material
Lean Manufacturing
Sequenced Manufacturing
Outbound Logistics
Collaborative Product
Innovation
Continuous Product and Service Innovation
Integrated Product Development for Discrete
Industries
Product Safety and Stewardship for Discrete
Industries
Marketing, Sales, and
Aftermarket
Data-Driven Marketing
Agile Marketing
Dealer Business Management
Vehicle Sales Management
Customer Service, Support, and Warranty Management
Human
Resources
Core Human Resources and Payroll
Talent Management Time and Attendance
Management Workforce Planning
and Analytics
Procurement
Application Lifecycle Management
IT Infrastructure Management
IT Service Management IT Strategy and Governance
IT Portfolio and Project Management
Technology
and Platform Big Data
Enterprise Information
Management
Real-Time Enterprise
Enterprise Mobility
Real-Time Analytics
Application Integration
Cloud Solutions
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 7 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Overview of SAP road map for automotive Road map highlights
Future direction Recent innovations Planned innovations
Manufacturing and Logistics –
Material Requirements Planning (MRP)
Cockpit on SAP HANA, Lean
Manufacturing
Dealer Business Management – Sell
and service profitability, customer
centricity
SAP Business Suite on SAP HANA
apps
SAP HANA analytics
Success Factors Talent Management
– “War for Talents”
Customer Engagement Intelligence
Integrated Product
Development/Finance – Early product
costing
Dealer Business Management –
Sales assistant
Bill of Materials (BOM) Explosion on
SAP HANA
Customer Engagement Intelligence –
Predictive marketing
SAP Predictive Maintenance and
Service application
Predictive analytics – Maintenance, warranty, supply chain, connected vehicle, customer behavior
Mobile apps – Sales reporting,
business moment actions, customer
interaction
SAP Business Suite on SAP HANA
as platform for new business models
in the automotive industry
New technologies and solutions for
supporting Internet of Things and
Industrie 4.0 machine to machine
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 8 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Asset Visibility and Performance Recent and planned innovations 1/5
Recent innovations
Key needs Key innovations Release
• Core analytical application to provide KPIs for
equipment and assets – information cannot be
projected into the future to evaluate risk in
managing these assets
• Core analytical application to provide KPIs for
equipment and assets – information cannot be
projected into the future to evaluate risk in
managing these assets
• Strategic analysis of asset
performance using statistical
forecast
– A standard connection to SAP
Visual Intelligence software for
better visualization and drill-
down of information using any
UI, including a mobile device
– Predictive analysis to enable
statistical algorithms to
process data and predict
future performance of assets
and asset management
processes
• SAP enhancement package
7 for SAP ERP 6.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 9 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Asset Visibility and Performance Recent and planned innovations 2/5
Recent innovations
Key needs Key innovations Release
• Standard reporting, which allows monitoring of
limited set of data, reducing the possibility to
review long-term view of the assets and asset
management processes
• Difficult to monitor trends in various KPI
indices because traditional reporting
aggregates data and prevents root-cause
analysis
• Very difficult to perform statistical analysis for
information provided by standard operational
reports
• Virtual data model to enable real-
time operational reports for
enterprise asset management
– Predefined content in SAP
HANA Live for SAP Business
Suite, to help ensure quick use
of SAP HANA for operational
reporting
– Information presented by the
content derived directly from
transactional data store,
helping to ensure real-time
operational reporting
• SAP enhancement package
6 for SAP ERP 6.0, version
for SAP HANA
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 10 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Asset Visibility and Performance Recent and planned innovations 3/5
Recent innovations
Key needs Key innovations Release
• Streamlined supply chain
• Aligned measures between manufacturing
performance and enterprise performance
• SAP Overall Equipment
Effectiveness Management (SAP
OEE Management) application
– The SAP OEE Management
application helps measure
real-time manufacturing
performance to quickly identify
issues and help you make
real, systematic process
improvements. It enables the
data collection process,
providing operational visibility
and the identification of
performance loss. Real-time
calculation of performance
measures and loss reasons
enable quick and effective
corrective action.
• SAP Overall Equipment
Effectiveness Management
1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 11 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Asset Visibility and Performance Recent and planned innovations 4/5
Recent innovations
Key needs Key innovations Release
• Higher performance and reliability for data
exchange
• Reduced double maintenance for production-
related master data
• Additional third-party software layers
eliminated between the shop floor and SAP
ERP
• Easier and more flexible integration through
use of prebuilt machine interfaces for standard
Programmable Logic Controller (PLC) and
Object Linking and Embedding for Process
Control (OPC)
• Reduced integration risk when embedding
new equipment into an existing environment
• Lower implementation and maintenance costs
through standards-based SAP and Microsoft
technologies
• Standard connectivity across all SAP solutions
• Enhanced real-time data
integration for the shop floor with
SAP Plant Connectivity software
– Receive events from sensors
or devices and forward the
data through SAP Plant
Connectivity to the SAP
Manufacturing Integration and
Intelligence (SAP MII), SAP
Manufacturing Execution, and
SAP ERP applications.
Achieve closed-loop
integration with millisecond
round-trip times to drive shop-
floor integration with SAP
software.
• SAP Plant Connectivity 2.3
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 12 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Asset Visibility and Performance Recent and planned innovations 5/5
Planned innovations
Key needs Key innovations
• Increased need for better visibility of available budget and
better utilization of available resources
• Integrated CAPEX and OPEX planning and lifecycle
costing of assets
– Identify cost and resources needed to maintain assets
across its lifecycle
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 13 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Environment, Health, and Safety Recent innovations 1/2
Recent innovations
Key needs Key innovations Release
• Reduce the occurrence of adverse incidents
and events that lead to injuries, environmental
damage, and production interruptions
• Increase the number of proactive safety
measures
• Maintain environment, health, and
safety programs, including staying current with
regulatory changes
• Improve overall equipment effectiveness
• Reduce the total cost of environment, health,
and safety compliance
• SAP Environment, Health, and
Safety Management application
for chemical health and safety
processes
• component extension 4.0 for
SAP Environment, Health,
and Safety Management
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 14 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Environment, Health, and Safety Recent innovations 2/2
Recent innovations
Key needs Key innovations Release
• Reduce the occurrence of adverse incidents
and events
• Increase the number of proactive safety
measures
• Decrease incident, injury, and illness
frequency rates
• Lower the number and impact of production
interruptions due to incidents and accidents
• Improve overall equipment effectiveness
• Minimize the total cost of environment, health,
and safety compliance
• SAP Environment, Health, and
Safety Management application
for incident management and risk
assessment
• component extension 4.0 for
SAP Environment, Health,
and Safety Management
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 15 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Quality Management and Compliance Recent and planned innovations 1/5
Recent innovations
Key needs Key innovations Release
• Greater transparency when performing
analysis via the quality management
evaluation cockpit, such as viewing which
columns have been used for grouping and
which for key figures
• Better overview of related information through
use of the layout in order to compare existing
quality notifications
• Enhanced usability and
transparency in analyzing quality
data
– Various enhancements were
made to the quality
management functionalities in
SAP ERP, improving usability
and process efficiency and
enabling closed-loop quality
management. This innovation
refers to enhancements in
quality analytics.
• SAP enhancement package
7 for SAP ERP 6.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 16 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Quality Management and Compliance Recent and planned innovations 2/5
Recent innovations
Key needs Key innovations Release
• Better transparency in quality notifications
• Extended residence time when archiving
notifications in order to cover timeframes
longer than three years
• Increased ease of use and transparency when
analyzing notification data
• Enhanced usability and
transparency in quality
notification processing
– Various enhancements were
made to the quality
management functionalities in
SAP ERP, improving usability
and process efficiency and
enabling closed-loop quality
management. This innovation
refers to enhancements in
quality notifications.
• SAP enhancement package
7 for SAP ERP 6.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 17 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Quality Management and Compliance Recent and planned innovations 3/5
Recent innovations
Key needs Key innovations Release
• Efficient provision of all required information
during inspection
• Improved usability for users during the
inspection process
• Enhanced personalization of "my" results in a
recording application
• Simplified activation and deactivation of
inspection processes
• Enhanced usability and
transparency in quality
planning and quality inspection
– Various enhancements were
made to the quality
management functionalities in
SAP ERP, improving usability
and process efficiency and
enabling closed-loop quality
management. This innovation
refers to enhancements
made to quality inspection and
the preparation of
accompanying master data.
• SAP enhancement package
7 for SAP ERP 6.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 18 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Quality Management and Compliance Recent and planned innovations 4/5
Recent innovations
Key needs Key innovations Release
• Global, consistent quality issue monitoring and
tracking system
• Modern, flexible approach for capturing and
processing any kind of issue and its related
activities
• Quick, effective issue resolution
• Easy tracking and analyzing of issues and
activities beyond applications and systems
• Quality issue management with a
new modern and flexible tool
• SAP Quality Issue
Management 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 19 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Quality Management and Compliance Recent and planned innovations 5/5
Planned innovations
Key needs Key innovations
• More sophisticated methods for covering standardized
issue processes
• More tools for comprehensive root-cause analysis
• Lighter system load by getting rid of old data that is no
longer required
• Greater data privacy compliance
• Support of quality management methods and data
privacy in quality issue management
– Use a modern Web-based application for processing
and monitoring quality issues and activities and
integrating information across system borders. The
application includes standard quality
management methods for issue processing. Methods
for root-cause analysis should be provided in an
upcoming feature pack. It will also provide data
privacy in terms of enabling archiving of quality issue
management data.
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 20 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Continuous Product and Service Innovation Recent innovations 1/3
Recent innovations
Key needs Key innovations Release
• Reduce long wait times when starting project
management dashboards
• Accelerate processing of multiple tasks
• Reduce long wait times when searching for
project elements
• Accelerated processes for
Project Management
• SAP Portfolio and Project
Management 6.0
• Reduce long wait times when starting portfolio
dashboards for large portfolios
• Accelerate rollup of financial and capacity
planning values along the bucket hierarchy
• Calculate financial KPIs based on planning in
Portfolio Management
• Accelerated processes for
Portfolio Management
• SAP Portfolio and Project
Management 6.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 21 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Continuous Product and Service Innovation Recent innovations 2/3
Recent innovations
Key needs Key innovations Release
• Simplified and accelerated reporting on huge
data volumes related to project
management end-to-end processes
• Easy determination of project related objects
and data
• Holistic picture on project data
• Early identification of project related deviations
and issues enabling timely corrective
measures
• Optimized project transparency • SAP enhancement package
7 for SAP ERP 6.0
• Reduce long wait times along project reporting
• Improve project line item reporting
• Improved project system
reporting
• SAP enhancement package
6 for SAP ERP 6.0, version
for SAP HANA
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 22 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Continuous Product and Service Innovation Recent innovations 3/3
Recent innovations
Key needs Key innovations Release
• Accelerate performance intensive project
management related processes
• Reduce long wait times along business
processes hindering project execution
• Accelerated processes in project
planning and execution
• SAP enhancement package
6 for SAP ERP 6.0, version
for SAP HANA
• Accelerate solution deployment
• Lower implementation cost and risk
• Rapid capital project accounting • SAP enhancement package
6 for SAP ERP 6.0
• Aggregated information of planned and actual
values on dashboard level
• Financial KPI calculation • SAP Portfolio and
Project Management 6.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 23 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Integrated Product Development for Discrete
Industries Recent innovations 1/2
Recent innovations
Key needs Key innovations Release
• MRP usually runs daily or even less
frequently. Decisions are based on outdated
information. Need for accurate and up-to-date
demand information.
• Inability to re-plan if conditions change during
the planning horizon due to long run-times.
Need for ad-hoc adjustments due to
bottleneck in delivery or production.
• No holistic production planning across all
relevant production sites. Demand information
needs several MRP runs until it is propagated
through the complete supply chain (unless
material flow is always uni-directional and
planning sequence of plant is defined
manually)
• Prediction of Inventory coverage for critical
parts is difficult.
• BOM Explosion • SAP enhancement package
6 for SAP ERP 6.0, version
for SAP HANA
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 24 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Integrated Product Development for Discrete
Industries Recent innovations 2/2
Recent innovations
Key needs Key innovations Release
• Fast search results based on selected
characteristics
• Use of characteristics in analytic tasks like
aggregation, consolidation, queries…
• Classification in Virtual Data
Model
– Classification is used in many
applications. Search and
analytic tasks are often based
on classification information.
• SAP enhancement package
6 for SAP ERP 6.0, version
for SAP HANA
• Secure storage of SAP 3D Visual Enterprise
Author files
• Tight integration between the authoring tool
and SAP ERP backend files
• Visual enterprise author
integration into SAP ERP
– See how the SAP 3D Visual
Enterprise Author application
can be integrated into the SAP
ERP application.
• SAP 3D Visual Enterprise
Author 8.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 25 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Product Safety and Stewardship for Discrete
Industries Recent innovations 1/5
Recent innovations
Key needs Key innovations Release
• Reduce effort for data maintenance and
document creation
• Retrieve data and documents quickly
• Increase compliance control
• Product safety – usability and
process improvements
• SAP enhancement package
7 for SAP ERP 6.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 26 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Product Safety and Stewardship for Discrete
Industries Recent innovations 2/5
Recent innovations
Key needs Key innovations Release
• Collect compliance data throughout the
complete supply chain with the proper
diligence
• Eliminate the numerous forms and standards
requesting compliance information that drown
companies in paperwork, thereby streamlining
the process
• Supplier collaboration as
a networked application
– Supplier collaboration as
a networked solution describes
the seamless integration of
SAP Environment, Health, and
Safety Management (SAP
EHS Management), an on-
premise application, with the
SAP Product Stewardship
Network that runs on demand.
• component extension 4.0 for
SAP Environment, Health,
and Safety Management
• Help ensure product compliance throughout
the whole lifecycle, from development to
sourcing, manufacturing, and sales, in order to
address overall business risk
• Compliance and requirement
management
• component extension 3.0 for
SAP Environment, Health,
and Safety Management
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 27 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Product Safety and Stewardship for Discrete
Industries Recent innovations 3/5
Recent innovations
Key needs Key innovations Release
• Integrate the compliance checks, information,
and assessment functionalities in standard
business processes such as purchasing,
sales, and engineering of a product
• Support change management during design
and production, such as changes in
component sourcing
• Control and expose compliance information to
workers or other applications in on-premise
software
• Request, control, and monitor the assessment
of a product, component, or basic material
• Embedded product compliance • component extension 4.0 for
SAP Environment, Health,
and Safety Management
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 28 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Product Safety and Stewardship for Discrete
Industries Recent innovations 4/5
Recent innovations
Key needs Key innovations Release
• Request component declarations for all the
components of one supplier
• Mass request for components • SAP Product Stewardship
Network 1.6
• Synchronize components and component
statuses between the SAP ERP application
and the SAP Product Stewardship Network
• Download existing product declarations to an
in-house compliance system
• Networked solution for
components
• SAP Product Stewardship
Network 1.6
• Synchronize suppliers and supplier status
between the SAP ERP application and the
SAP Product Stewardship Network
• Invite existing suppliers of SAP ERP to the
SAP Product Stewardship Network
• Networked solution for suppliers • SAP Product Stewardship
Network 1.6
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 29 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Product Safety and Stewardship for Discrete
Industries Recent innovations 5/5
Recent innovations
Key needs Key innovations Release
• Mass upload of existing product compliance
declarations
• Declaration upload of
Comma Separated Value
(CSV) files
• SAP Product Stewardship
Network 1.6
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 30 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Production Planning and Execution Recent and planned innovations 1/3
Recent innovations
Key needs Key innovations Release
• Make visible the consequences of supply and
demand changes at all times
• Run more than one MRP at a time, so the
frequency of MRP runs is not limited
• Tune MRP for speed
• Leverage MRP in multiplant scenarios so that
the planning sequence can be
defined automatically to help ensure that all
stock-transfer requirements are covered on
completion of all planning runs
• Accelerated material
requirements planning
(MRP) with the SAP HANA
platform
• SAP enhancement package
7 for SAP ERP 6.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 31 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Production Planning and Execution Recent and planned innovations 2/3
Recent innovations
Key needs Key innovations Release
• MRP usually runs daily or even less
frequently. Decisions are based on outdated
information. Need for accurate and up-to-date
demand information.
• Inability to re-plan if conditions change during
the planning horizon due to long run-times.
Need for ad-hoc adjustments due to
bottleneck in delivery or production.
• No holistic production planning across all
relevant production sites. Demand information
needs several MRP runs until it is propagated
through the complete supply chain (unless
material flow is always uni-directional and
planning sequence of plant is defined
manually)
• Prediction of Inventory coverage for critical
parts is difficult.
• BOM Explosion • SAP enhancement package
6 for SAP ERP 6.0, version
for SAP HANA
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 32 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Production Planning and Execution Recent and planned innovations 3/3
Planned innovations
Key needs Key innovations
• Identification and valuation of sales orders affected by
shortages or delays to guide the user to the most
important issues
• Simulation of different “what if” scenarios in real time
• Calculation of alternative solutions
• Monitoring KPIs and alerts with corresponding actions to
solve issues
• Dashboard to gain overview on quality-related KPIs
• MRP Dashboard - a new Cockpit for the MRP Controller
· Material requirements planning (MRP) controller cockpit
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 33 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Lean Manufacturing Recent innovations 1/2
Recent innovations
Key needs Key innovations Release
• Simplified administration, management, and
flexibility of custom extensions through
a single programming model
• Extended, comprehensive SAP ERP
integration with additional interfaces for direct
labor, phantom assemblies, and quality
inspection
• Extendable and customizable scenarios
• Useful configuration wizards
• Greater openness to send and receive
messages from external applications
• Integration and architecture
enhancements for manufacturing
execution
• SAP Manufacturing
Execution 6.1
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 34 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Lean Manufacturing Recent innovations 2/2
Recent innovations
Key needs Key innovations Release
• Stronger support for various touch devices
including touch monitors and tablets
• Simplified, touch-friendly screen navigation
• Graphical status indicators
• Detailed product visibility during the production
process
• Manufacturing execution touch-
screen production-operated
dashboard (POD)
• SAP Manufacturing
Execution 6.1
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 35 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Sequenced Manufacturing Recent and planned innovations 1/3
Recent innovations
Key needs Key innovations Release
• Run SAP Advanced Planning and
Optimization with lower total cost of ownership
• Deploy SAP Advanced Planning and
Optimization on SAP ERP, without the SAP
Supply Chain Management application, to
make SAP Advanced Planning and
Optimization more attractive to small and
midsize businesses
• Innovative deployment option for
the SAP Advanced Planning and
Optimization component
• SAP enhancement package
3 for SAP Supply Chain
Management 7.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 36 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Sequenced Manufacturing Recent and planned innovations 2/3
Recent innovations
Key needs Key innovations Release
• Greater usability and user efficiency
• Homogeneous user experience between
applications for advanced planning and
optimization
• Functional navigation panel
• Interactive planning functionalities
• Intuitive navigation to SAP ERP
• Enhanced product planning for
greater efficiency
– Exception-based planning
helps identify planning objects
through key performance
indicator (KPI) values and
alerts. Holistic views of
planning situations are
available with
relevant planning functions.
• SAP enhancement package
3 for SAP Supply Chain
Management 7.0
• Improved usability of SAP Advanced Planning
and Optimization through the use of side
panels for customers
• Side panels in the SAP Advanced
Planning and Optimization
component
• SAP enhancement package
3 for SAP Supply Chain
Management 7.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 37 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Sequenced Manufacturing Recent and planned innovations 3/3
Planned innovations
Key needs Key innovations
• Identification and valuation of sales orders affected by
shortages or delays to guide the user to the most
important issues
• Simulation of different “what if” scenarios in real time
• Calculation of alternative solutions
• Monitoring KPIs and alerts with corresponding actions to
solve issues
• Dashboard to gain overview on quality-related KPIs
• MRP Dashboard - a new Cockpit for the MRP Controller
– Material requirements planning (MRP) controller
cockpit
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 38 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Sales, Inventory, and Operations Planning Recent innovations 1/2
Recent innovations
Key needs Key innovations Release
• Generate a profit-optimized plan
• Build a more flexible, intuitive user experience
• Evaluate complex, multilevel supply networks
• Leverage more comprehensive analytical
capabilities
• Create additional deployment options
• Enhancements to the SAP Sales
and Operations Planning
application
– This innovation is now
available on premise and on
demand.
• SAP Sales and Operations
Planning 3.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 39 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Sales, Inventory, and Operations Planning Recent innovations 2/2
Recent innovations
Key needs Key innovations Release
• Decide which actions to take to minimize
inventory and maximize service level and
profit
• Sustain service level and working capital
targets aligned with financial plans
• Determine optimal inventory levels throughout
the supply chain, and simultaneously
recommend specific actions for planners at the
item, location, and time period to reach
inventory targets and please customers
• Use existing ERP data without excess master
data or new software providers
• SAP Enterprise Inventory and
Service-Level Optimization
– The application energizes ERP
systems to enhance customer
service in complex supply
chains by mastering both
uncertainty and supply chain
complexity. SAP Enterprise
Inventory and Service-Level
Optimization sets optimum
inventory targets in a
multistage supply chain to
maximize both profitability and
customer-service levels.
• SAP Enterprise Inventory and
Service-Level Optimization
6.10
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 40 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Demand and Supply Planning Recent innovations
Recent innovations
Key needs Key innovations Release
• Improved usability of SAP Advanced Planning
and Optimization through the use of side
panels for customers
• Side panels in the SAP Advanced
Planning and Optimization
component
• SAP enhancement package
3 for SAP Supply Chain
Management 7.0
• Run SAP Advanced Planning and
Optimization with lower total cost of ownership
• Deploy SAP Advanced Planning and
Optimization on SAP ERP, without the SAP
Supply Chain Management application, to
make SAP Advanced Planning and
Optimization more attractive to small and
midsize businesses
• Innovative deployment option for
the SAP Advanced Planning and
Optimization component
• SAP enhancement package
3 for SAP Supply Chain
Management 7.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 41 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Transportation Management Recent innovations 1/3
Recent innovations
Key needs Key innovations Release
• Offer visibility into components of total landed
cost (TLC) to prevent continued production of
loss-making products and stop serving
unprofitable customers and channels that
reduce overall margins
• Total landed cost analysis with
the ability to compute, analyze,
and report from various
information sources
• SAP Transportation
Management 8.1
• Transparent resource condition and
whereabouts as well as real-time, aggregated
reporting for nearly instant business insights
• Consumer-like experience for users
• Supply Chain Integrity - business
content, advanced analytics and
enticing user experience for
transportation
• SAP Event Management 9.0
-SCEMSRV 900: SP 0004
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 42 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Transportation Management Recent innovations 2/3
Recent innovations
Key needs Key innovations Release
• Improved visibility into transit ocean shipments
• Reduced expense of setting up integration
with ocean carriers
• SAP Transportation Management
rapid-deployment solution for
ocean carrier booking
• SAP Transportation
Management 9.0
• Optimized delivery synchronization for
multiconsignment orders
• Shipper transportation
management
• SAP Transportation
Management 8.1
• Driving transportation planning and
optimization based on real-time visibility and
actual costs
• Real-time exception monitoring and alerting to
anticipate and respond to logistics challenges
• SAP Transportation Management
application powered by SAP
HANA
– SAP Transportation
Management to run on SAP
HANA
• SAP Transportation
Management 9.1
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 43 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Transportation Management Recent innovations 3/3
Recent innovations
Key needs Key innovations Release
• Reduced expense of setting up load-tendering
relationships
• Improved visibility in shipping scenarios
• SAP Freight Tendering for
Shippers rapid-deployment
solution
• SAP Transportation
Management 9.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 44 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Warehouse Management Recent innovations 1/5
Recent innovations
Key needs Key innovations Release
• Bringing stock and goods movement
information together in one screen
• Graphical visualization of goods movements to
efficiently spot deviations
• Interactive correlation between stock and
movement information
• Reporting based on a single source of
information
• SAP Smart Business for
Inventory Management powered
by SAP HANA
– SAP Smart Business for
Inventory Management
powered by SAP HANA
– Real-time inventory
management cockpit will run
on SAP HANA
• SAP enhancement package
7 for SAP ERP 6.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 45 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Warehouse Management Recent innovations 2/5
Recent innovations
Key needs Key innovations Release
• Up-to-date view of the inventory situation
• High-performance inventory management
reporting
• Need for accurate display of actual stock to
react quickly to stock shortfall
• Optimized stock and warehouse
management with SAP HANA
– Real-time access to complex
inventory management data
– High-performance inventory
management with large
volumes of documents
• SAP enhancement package
6 for SAP ERP 6.0, version
for SAP HANA
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 46 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Warehouse Management (EWM) Recent innovations 3/5
Recent innovations
Key needs Key innovations Release
• Inbound process with no packing information
from vendor
• Inbound process with repacking for put-away
• Outbound process using pick handling units
(HUs) as shipping HUs
• Outbound process using wave, pick HU,
packing, staging, and loading
• Periodic physical inventory counting
• Cycle counting
• Automatic replenishment
• Required quality inspection upon customer
returns
• Prudent scrapping due to best-before date and
shelf-life expiration date
• Initial setup of a sandbox system
for the SAP Extended
Warehouse Management (SAP
EWM) application in short time
frame
• SAP Extended Warehouse
Management 9.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 47 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Warehouse Management (EWM) Recent innovations 4/5
Recent innovations
Key needs Key innovations Release
• Warehouse efficiency
• Enhanced usability
• Functional completeness
• Industry enhancements
• Lower total cost of implementation
• Loading appointment management
• Improved usability and analytics • SAP Extended Warehouse
Management 9.0
• Warehouse efficiency
• Enhanced usability
• Functional completeness
• Industry enhancements
• Lower total cost of implementation
• Loading appointment management
• Dock appointment scheduling • SAP Extended Warehouse
Management 9.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 48 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Warehouse Management (EWM) Recent innovations 5/5
Recent innovations
Key needs Key innovations Release
• Lower TCI
• Faster implementation
• Time to value
• Accelerated implementation of
SAP EWM from an existing
warehouse that uses warehouse
management functionality of SAP
ERP
• Functional enhancements for the
SAP Extended Warehouse
Management (SAP EWM)
application
• SAP Extended Warehouse
Management 9.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 49 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Service Parts Management Recent innovations
Recent innovations
Key needs Key innovations Release
• Synchronizing parts planning with
warehousing and fulfillment processes in real
time
• SAP Service Parts Planning
powered by SAP HANA
– Leveraging SAP HANA as the
database to perform service
parts planning
• SAP enhancement package
2 for SAP SCM 7.0, version
for SAP HANA
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 50 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Data-Driven Marketing Recent and planned innovations 1/6
Recent innovations
Key needs Key innovations Release
• Understand which customers and products to
invest in for long-term revenue and margin
growth
• Launch differentiated processes and
engagement based on customer lifetime value
• Determine which products and product lines
should be positioned with specific customers
to maximize returns
• Identify hidden patterns and trends to hone
sales strategies and further target initiatives
• SAP Customer Value Intelligence
– Real-time customer insights
and
recommendations help your
business sell more and spend
less.
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 51 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Data-Driven Marketing Recent and planned innovations 2/6
Recent innovations
Key needs Key innovations Release
• Collect, consolidate, and score customer data
and interactions coming from internal and
external channels
• SAP Social Contact Intelligence • SAP Customer Engagement
Intelligence 1.1
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 52 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Data-Driven Marketing Recent and planned innovations 3/6
Recent innovations
Key needs Key innovations Release
• Better determination of which customers and
products to invest in for long-term revenue and
margin growth
• Clear picture of the margin performance of
customers, products, channels, and the
actions that can foster improvements
• Differentiated processes and treatment based
on customer lifetime value
• Greater ability to determine which products
and product lines should be positioned with
specific customers for the best overall benefit
• SAP Customer Value
Intelligence: Real-time
simulations and predictive
analysis to support sales and
marketing activities
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 53 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Data-Driven Marketing Recent and planned innovations 4/6
Recent innovations
Key needs Key innovations Release
• Offer consistent customer service across all
interaction channels, including social media
• Respond appropriately and proactively to
social media in sync with customer service
policies
• Social media integration with the
customer interaction center
for SAP CRM
• SAP enhancement package
3 for SAP CRM 7.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 54 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Data-Driven Marketing Recent and planned innovations 5/6
Recent innovations
Key needs Key innovations Release
• A complete, single view of customer
relationships across all systems, channels,
interactions, activities, outcomes, satisfaction,
and financial terms for better account
management
• Enhanced understanding of customer value,
loyalty, and affinity for improved account
segmentation and targeting
• Improved account routing and scheduling
capabilities
• SAP Account Intelligence mobile
app: Instant, full understanding of
the company’s customer
interactions across channels
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 55 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Data-Driven Marketing Recent and planned innovations 6/6
Recent innovations
Key needs Key innovations Release
• Perform real-time segmentation for large
customer populations and create target groups
and initiatives
• Identify hidden patterns and trends in
consumer behavior
• Achieve faster insight to action
• SAP Audience Discovery and
Targeting
– Leverage a powerful and easy-
to-use segmentation engine
which is built on the SAP
HANA platform.
• SAP Customer Engagement
Intelligence 1.0
Planned innovations
Key needs Key innovations
• Grow revenue through cross- and up-selling
• Leverage inbound channels to market at the right time
• Become more agile by being more aware of context
• Product recommendation intelligence
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 56 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Agile Marketing Recent innovations 1/2
Recent innovations
Key needs Key innovations Release
• Intuitive user interface
• Improved usability
• Fast and easy-to-use system
• Generic enhancements for CRM
marketing
• SAP enhancement package
3 for SAP CRM 7.0
• Manage all digital assets in a central location
• Integrate rich media into business processes
• Accelerate processes around creation and
management of digital assets
• Enhancements to digital asset
management
• SAP Digital Asset
Management 7.2 by
OpenText
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 57 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Agile Marketing Recent innovations 2/2
Recent innovations
Key needs Key innovations Release
• Enhance understanding of prospects and
customers (for example, based on what they
think and how they talk about the company’s
brand on social media)
• Handle the increasing mass of data provided
by social networks or Web site registrations,
and identify the most interesting prospects
• Win new prospects and customers while
controlling costs
• Marketing prospects
enhancements
• SAP enhancement package
3 for SAP CRM 7.0 -
BBPCRM 713: SP 0002
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 58 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Dealer Business Management Recent innovations
Recent innovations
Key needs Key innovations Release
• Improve customer centricity that is
fundamental for the retail business
• Decrease time needed to handle customer
requests
• Proactively process customer activities
• Increase loyalty to retain customers for
life and grow revenue
• Grow service business while optimizing
workshop utilization
• Reduce operating costs and increase
efficiency
• Enhanced process offerings and integration scenarios for SAP Dealer Business Management – To address key needs of
dealerships, several new and innovative processes have been included in the release of the SAP Dealer Business Management application, including capabilities for upselling and cross-selling, scheduling, capacity planning, quality inspection, and noting additional or deferred work. Other features include a workshop controller’s cockpit, core returns processing, and service contract offering. To further increase daily efficiency, there are improvements for mass processing of orders, the online booking framework, and more.
• SAP Dealer Business
Management 8.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 59 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Customer Service, Support, and Warranty
Management Recent and planned innovations 1/5
Recent innovations
Key needs Key innovations Release
• Collect, consolidate, and score customer data
and interactions coming from internal and
external channels
• SAP Social Contact Intelligence • SAP Customer Engagement
Intelligence 1.1
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 60 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Customer Service, Support, and Warranty
Management Recent and planned innovations 2/5
Recent innovations
Key needs Key innovations Release
• Understand which customers and products to
invest in for long-term revenue and margin
growth
• Launch differentiated processes and
engagement based on customer lifetime value
• Determine which products and product lines
should be positioned with specific customers
to maximize returns
• Identify hidden patterns and trends to hone
sales strategies and further target initiatives
• SAP Customer Value Intelligence
– Real-time customer insights
and recommendations help
your business sell more and
spend less.
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 61 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Customer Service, Support, and Warranty
Management Recent and planned innovations 3/5
Recent innovations
Key needs Key innovations Release
• Better determination of which customers and
products to invest in for long-term revenue and
margin growth
• Clear picture of the margin performance of
customers, products, channels, and the
actions that can foster improvements
• Differentiated processes and treatment based
on customer lifetime value
• Greater ability to determine which products
and product lines should be positioned with
specific customers for the best overall benefit
• SAP Customer Value
Intelligence: Real-time
simulations and predictive
analysis to support sales and
marketing activities
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 62 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Customer Service, Support, and Warranty
Management Recent and planned innovations 4/5
Recent innovations
Key needs Key innovations Release
• A complete, single view of customer
relationships across all systems, channels,
interactions, activities, outcomes, satisfaction,
and financial terms for better account
management
• Enhanced understanding of customer value,
loyalty, and affinity for improved account
segmentation and targeting
• Improved account routing and scheduling
capabilities
• SAP Account Intelligence mobile
app: Instant, full understanding of
the company’s customer
interactions across channels
• SAP Customer Engagement
Intelligence 1.0
• Improve collaboration within the service
organization, partners, and customers
• Resolve issues faster and better through
improved knowledge and best practice sharing
• SAP Jam social software
platform integration with SAP
CRM service
• SAP enhancement package
3 for SAP CRM 7.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 63 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Customer Service, Support, and Warranty
Management Recent and planned innovations 5/5
Recent innovations
Key needs Key innovations Release
• Perform real-time segmentation for large
customer populations and create target groups
and initiatives
• Identify hidden patterns and trends in
consumer behavior
• Achieve faster insight to action
• SAP Audience Discovery and
Targeting
– Leverage a powerful and easy-
to-use segmentation engine
which is built on the SAP
HANA platform.
• SAP Customer Engagement
Intelligence 1.0
Planned innovations
Key needs Key innovations
• Increase service profitability
• Help ensure higher availability of customer assets
• Reduce unplanned service visits
• Differentiate from competition with products and services
• SAP Predictive Maintenance and Service application
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 64 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
On premise:
Redesigned core HR processes for
HR administrators
Mobile scenarios based on SAP
Fiori apps
Predefined integrations to connect
core HR with SuccessFactors talent
solutions
Cloud:
New on-boarding solution
Redesigned user interface for
SuccessFactors Learning
Social referrals and resume parsing
for SuccessFactors Recruiting
Time-off, position management, and
additional localization for
SuccessFactors Employee Central
Predefined integrations to connect
SuccessFactors Employee Central
with the SAP ERP application
On premise:
Continued redesigned core HR
processes for HR administrators
Continued mobile scenarios based
on SAP Fiori
Predefined integrations to connect
core HR with SuccessFactors talent
solutions
Extensions for payroll processing
based on the SAP HANA platform
Cloud:
Shared services help desk for
SuccessFactors Employee Central
Additional localizations for
SuccessFactors Employee Central
and SuccessFactors Employee
Central Payroll
Talent review presentations
Globalization – Continued support
for localized processes and
compliance requirements
Consumability – Meeting the
expectations of today’s
multinational and multigenerational
workforce
Insight – Using data to measure,
plan, and predict
Extensibility – Ability to more easily
extend processes and cloud
integrations
In-memory computing – Continued
enablement and extensions based
on SAP HANA
Overview of SAP road map for human resources Road map highlights
Future direction Recent innovations Planned innovations
For further details, please find the SAP road map for human resources here.
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 65 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Overview of SAP road map for finance Road map highlights
Future direction Recent innovations Planned innovations
Accelerators for the SAP HANA
platform
Finance runs on SAP HANA
Fraud management
Financial services network
Smart accounting
Smart cash management
Smart business cockpits
SAP Business Planning and
Consolidation application
Real-time finance
User experience
Cloud deployment
New regulatory standards
For further details, please find the SAP road map for finance here.
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 66 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Cloud:
Consumer-grade user interface for
employee self-service users of Ariba
Procurement Content
Improved integration options for
supplier ERP solutions
Enabling of more efficient processing of
key transactions within Ariba Network
for contract invoicing and services
invoicing
On premise:
Enhanced network integration options
for the SAP ERP application, including
direct connection
Consumer-grade user interface for
employee self-service users of the SAP
Supplier Relationship Management
(SAP SRM) application
Mobile scenarios for common self-
service procurement activities with SAP
Fiori apps
Leveraging the SAP HANA database to
benefit from in-memory processing
Cloud:
Single converged network addressing
collaboration needs across multiple
spend categories and geographical
business practices
Ariba Spend Visibility on SAP HANA
Network support for supply chain and
logistics collaboration types
Execution of request for quotation
through the Ariba Network from SAP
ERP, enabling automated source of
supply identification (spot buy)
Enhanced contingent workforce and
services procurement solution
On premise:
Improved total cost of ownership for the
SAP Contract Lifecycle Management
application by adding new contract
generation service
SAP SRM powered by SAP HANA with
SAP Smart Business cockpit for
purchasing, cross-entity search, and
contextual navigation
The networked economy – Enhanced
value for global trading partners by
increasing collaboration across
companies with extended
procurement and network business
processes
Big Data and business insight –
Utilizing SAP HANA to improve
performance, enable network
intelligence, and improve decision
making
Productivity – Continued integration of
the cloud to on-premise solutions
while improving user experience with
mobile apps and catalog functionality
Application innovation
– Single network with extended
business processes, allowing the
capture of increased amounts of
spend
– Contingent workforce and services
procurement and invoicing
– Enablement of supplier
performance and risk management
Overview of SAP road map for procurement Road map highlights
For further details, please find the SAP road map for procurement here.
Future direction Recent innovations Planned innovations
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 67 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Asset Operations and Maintenance Recent and planned innovations 1/2
Recent innovations
Key needs Key innovations Release
• Dealing with a large number of maintenance
plans (for example, a million) for a plant or
assets Monitoring deadlines of these
maintenance plans and ensuring that
maintenance calls are created at appropriate
date and time, which could be tedious task
• Monitoring deadlines of these maintenance
plans and ensuring that maintenance calls are
created at appropriate date and time, which
could be tedious task
• Ensuring that regular reports to schedule
these maintenance plans meet performance
needed to schedule or reschedule all the
maintenance plans
• Optimized scheduling of
maintenance plans with SAP
HANA
– Mass scheduling and
rescheduling of maintenance
plans, to help ensure
compliance of maintenance
activities
– Higher performance to enable
frequent rescheduling runs
that accommodate changes in
call dates, because system
may have most current
utilization details, improving
more accurate planning
• SAP enhancement package
6 for SAP ERP 6.0, version
for SAP HANA
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 68 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Asset Operations and Maintenance Recent and planned innovations 2/2
Planned innovations
Key needs Key innovations
• Identification of right time to inspect and maintain an asset
• Identification of possible risks when preventive
maintenance is not performed
• Predictive maintenance and service
– Based on historical utilization of the asset, ability to
predict the potential failure of the asset and estimate
inspection and maintenance tasks to minimize
unplanned maintenance, improve availability of
assets, and reduce relative risk while operating assets
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 69 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Procurement Analytics (ERP) Recent innovations 1/2
Recent innovations
Key needs Key innovations Release
• Based on intense and long-lasting business
relations between purchasers and suppliers,
could be a huge number of business
documents existing in SAP ERP
• Quickly retrieving all relevant assigned
purchasing documents for a selected vendor,
selected material, or specific document
number via reporting
• High-performance creation of follow-on
documents for purchase orders with a high
magnitude of line items
• Optimized purchase order history
with SAP HANA
– Real-time access to high
volumes of procurement
documents
– Optimized purchase order
history
• SAP enhancement package
6 for SAP ERP 6.0, version
for SAP HANA
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 70 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Procurement Analytics (ERP) Recent innovations 2/2
Recent innovations
Key needs Key innovations Release
• Enhanced standard reporting to allow
monitoring of large sets of data and increased
possibility to review long-term purchase
history
• Easy drill-down capabilities and modern UI to
change and adopt input parameters
• Virtual data models with most
important operational
procurement reporting
– Predefined content with SAP
HANA Analytic Foundation for
SAP Business Suite, to help
ensure quick use of SAP
HANA for operational reporting
– Information presented by the
content directly derived from
transactional data store,
helping to ensuring real-time
operational reporting
• SAP HANA Live 1.0 for SAP
ERP
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 71 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Optimized Logistics and Fulfillment Recent and planned innovations 1/8
Recent innovations
Key needs Key innovations Release
• Driving transportation planning and
optimization based on real-time visibility and
actual costs
• Real-time exception monitoring and alerting to
anticipate and respond to logistics challenges
• SAP Transportation Management
application powered by SAP
HANA
– SAP Transportation
Management to run on SAP
HANA
• SAP Transportation
Management 9.1
• Optimized delivery synchronization for
multiconsignment orders
• Shipper transportation
management
• SAP Transportation
Management 8.1
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 72 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Optimized Logistics and Fulfillment Recent and planned innovations 2/8
Recent innovations
Key needs Key innovations Release
• Reduced expense of setting up load-tendering
relationships
• Improved visibility in shipping scenarios
• SAP Freight Tendering for
Shippers rapid-deployment
solution
• SAP Transportation
Management 9.0
• Provide transparency into all major milestones
in an end-to-end sales order fulfillment
scenario
• Manage by exception to reduce operation
costs
• Improve customer service
• SAP Event Management rapid-
deployment solution for order
tracking and exception
management
• SAP enhancement package
1 for SAP Event
Management 7.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 73 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Optimized Logistics and Fulfillment Recent and planned innovations 3/8
Recent innovations
Key needs Key innovations Release
• Offer visibility into components of total landed
cost (TLC) to prevent continued production of
loss-making products and stop serving
unprofitable customers and channels that
reduce overall margins
• Total landed cost analysis with
the ability to compute, analyze,
and report from various
information sources
• SAP Transportation
Management 8.1
• Transparent resource condition and
whereabouts as well as real-time, aggregated
reporting for nearly instant business insights
• Consumer-like experience for users
• Supply Chain Integrity - business
content, advanced analytics and
enticing user experience for
transportation
• SAP Event Management 9.0
-SCEMSRV 900: SP 0004
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 74 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Optimized Logistics and Fulfillment Recent and planned innovations 4/8
Recent innovations
Key needs Key innovations Release
• Be able to react fast in case of product issues,
although batch data might be distributed
across various source systems and links might
be broken
• New solution for global batch
traceability
• SAP Global Batch
Traceability 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 75 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Optimized Logistics and Fulfillment Recent and planned innovations 5/8
Recent innovations
Key needs Key innovations Release
• Inbound process with no packing information
from vendor
• Inbound process with repacking for put-away
• Outbound process using pick handling units
(HUs) as shipping HUs
• Outbound process using wave, pick HU,
packing, staging, and loading
• Periodic physical inventory counting
• Cycle counting
• Automatic replenishment
• Required quality inspection upon customer
returns
• Prudent scrapping due to best-before date and
shelf-life expiration date
• Initial setup of a sandbox system
for the SAP Extended
Warehouse Management (SAP
EWM) application in short time
frame
• SAP Extended Warehouse
Management 9.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 76 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Optimized Logistics and Fulfillment Recent and planned innovations 6/8
Recent innovations
Key needs Key innovations Release
• Warehouse efficiency
• Enhanced usability
• Functional completeness
• Industry enhancements
• Lower total cost of implementation
• Loading appointment management
• Improved usability and analytics • SAP Extended Warehouse
Management 9.0
• Warehouse efficiency
• Enhanced usability
• Functional completeness
• Industry enhancements
• Lower total cost of implementation
• Loading appointment management
• Dock appointment scheduling • SAP Extended Warehouse
Management 9.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 77 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Optimized Logistics and Fulfillment Recent and planned innovations 7/8
Recent innovations
Key needs Key innovations Release
• Lower TCI
• Faster implementation
• Time to value
• Accelerated implementation of
SAP EWM from an existing
warehouse that uses warehouse
management functionality of
SAP ERP
• SAP Extended Warehouse
Management 9.0
• Improved visibility into transit ocean shipments
• Reduced expense of setting up integration
with ocean carriers
• SAP Transportation Management
rapid-deployment solution for
ocean carrier booking
• SAP Transportation
Management 9.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 78 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Optimized Logistics and Fulfillment Recent and planned innovations 8/8
Recent innovations
Key needs Key innovations Release
• Cater for advanced track & trace needs in
logistics & transportation
• Provide accurate and timely tracking
information, which is presented in an intuitive
way and allows for management by exception
• Advanced track and trace
functions
• SAP Event Management 9.0
Planned innovations
Key needs Key innovations
• Cater for consumer products traceability needs, deeper
integration across Track&Trace and with SAP ERP
• Supply Chain Integrity rounds-off for product genealogy
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 79 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Supply Chain Control Tower Recent innovations
Recent innovations
Key needs Key innovations Release
• Enhanced standard reporting to allow
monitoring of large sets of data and increased
possibility to review long-term stock and
warehouse management history
• Easy drill-down capabilities and modern UI to
change and adopt input parameters
• Virtual data models with most
important warehouse stock
reporting
– Predefined content with SAP
HANA Analytics Foundation for
SAP Business Suite , to help
ensure quick use of SAP
HANA for operational reporting
– Information presented by the
content directly derived from
transactional data store,
helping to ensure real-time
operational reporting
• SAP HANA Live 1.0 for SAP
ERP
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 80 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Response Orchestration Recent innovations 1/2
Recent innovations
Key needs Key innovations Release
• Enhanced usability and user efficiency
• Homogeneous user experience between SAP
Supply Chain Management applications
• Streamlined, built-in personalization features
• Flexible selection of order
• Higher efficiency in reassigning order
confirmations
• Strong support of rules-based, available-to-
promise parameters
• Innovative navigation to the SAP ERP
application
• Improvements to enhanced
interactive backorder processing
– Several improvements were
made to enhanced interactive
backorder processing in the
areas of system, application,
and business-
process integration, as well as
usability and functional depth.
• SAP enhancement package
3 for SAP Supply Chain
Management 7.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 81 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Response Orchestration Recent innovations 2/2
Recent innovations
Key needs Key innovations Release
• Ability to collaborate quickly with supply chain
partners, including customers, suppliers, and
contract manufacturing, to gain multi-tiered
visibility and status across your extended
supply chain
• SAP Supply Network
Collaboration powered by SAP
HANA
• SAP enhancement package
2 for SAP SCM 7.0, version
for SAP HANA
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 82 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Demand Sensing Recent innovations
Recent innovations
Key needs Key innovations Release
• Ability to improve supply chain agility
• Lack of daily visibility in forecasting
• Demand-sensing solution
powered by the SAP HANA
platform
• SAP Enterprise Demand
Sensing 7.0.1
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 83 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Supply Chain Execution Recent innovations
Recent innovations
Key needs Key innovations Release
• Up-to-date view of the inventory situation
• High-performance inventory management
reporting
• Need for accurate display of actual stock to
react quickly to stock shortfall
• Optimized stock and warehouse
management with SAP HANA
– Real-time access to complex
inventory management data
– High-performance inventory
management with large
volumes of documents
• SAP enhancement package
6 for SAP ERP 6.0, version
for SAP HANA
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 84 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Supply Chain Integrity Recent and planned innovations 1/3
Recent innovations
Key needs Key innovations Release
• Cater for advanced track & trace needs in
logistics & transportation
• Provide accurate and timely tracking
information, which is presented in an intuitive
way and allows for management by exception
• Advanced track and trace
functions
• SAP Event Management 9.0
• Transparent resource condition and
whereabouts as well as real-time, aggregated
reporting for nearly instant business insights
• Consumer-like experience for users
• Supply Chain Integrity - business
content, advanced analytics and
enticing user experience for
transportation
• SAP Event Management 9.0
-SCEMSRV 900: SP 0004
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 85 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Supply Chain Integrity Recent and planned innovations 2/3
Recent innovations
Key needs Key innovations Release
• Provide transparency into all major milestones
in an end-to-end sales order fulfillment
scenario
• Manage by exception to reduce operation
costs
• Improve customer service
• SAP Event Management rapid-
deployment solution for order
tracking and exception
management
• SAP enhancement package
1 for SAP Event
Management 7.0
• Be able to react fast in case of product issues,
although batch data might be distributed
across various source systems and links might
be broken
• New solution for global batch
traceability
• SAP Global Batch
Traceability 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 86 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Supply Chain Integrity Recent and planned innovations 3/3
Planned innovations
Key needs Key innovations
• Cater for consumer products traceability needs, deeper
integration across Track&Trace and with SAP ERP
• Supply Chain Integrity rounds-off for product genealogy
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 87 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Contract Management (ERP) Recent innovations
Recent innovations
Key needs Key innovations Release
• Monitoring KPIs and alerts with corresponding
actions to solve issues
• Increased spend under management
• Ability to proactively react on off-contract
spend
• SAP Smart Business for
Purchasing powered by SAP
HANA
– SAP Smart Business for
Purchasing powered by SAP
HANA
– Purchasing KPI cockpit will run
on SAP HANA
• SAP enhancement package
7 for SAP ERP 6.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 88 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: B2B Commerce Recent innovations
Recent innovations
Key needs Key innovations Release
• Create a consistent shopping experience
across channels
• Consolidate and centralize management of
product information and attributes across all
channels
• Connect all channel touch points and unify
commerce processes on a single, highly
flexible platform
• Leverage product content and master data
consistently across multiple channels
• Import, consolidate, and manage high-volume
and complex data in real time
• Operate multiple online stores on a single
platform for multitenant or multibrand
strategies and localization needs
• Centralize order orchestration by processing,
controlling, and routing orders from different
channels, warehouses, or fulfillment routes in
a centralized hub
• Leading OmniCommerce
platform and suite
• hybris Commerce Suite 5.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 89 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Account and Contact Management (On Premise) Recent innovations
Recent innovations
Key needs Key innovations Release
• Access basic information from SAP CRM in
Microsoft Outlook
• Grant online and offline access to the most
important customer data and most relevant
appointments in SAP CRM
• Desktop Connection for SAP
CRM solution
• Desktop Connection for SAP
CRM 2.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 90 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Social Customer Engagement (On Premise) Recent innovations
Recent innovations
Key needs Key innovations Release
• Identification of key social messages and
sentiment by listening closely to social media
• Real-time Facebook and Twitter message
response – an ability to prioritize, route, and
view messages from multiple Twitter and
Facebook channels
• A complete social profile and history
to understand full customer context by
leveraging social and enterprise data
• Enhancements in the SAP Cloud
for Social Engagement solution
• SAP Cloud for Customer
1308
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 91 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Billing and Revenue Innovation Management Recent innovations 1/4
Recent innovations
Key needs Key innovations Release
• Identify poorly performing customers,
products, and services, and test possible
pricing-related solutions that may improve
their performance
• Safely test and analyze the effect of pricing
changes in a controlled environment before
committing changes into actual live systems
• Leverage real, dynamic business data for your
simulations, increasing the accuracy of results
related to revenue and cost projections
• High-volume pricing simulation
– The SAP Convergent Pricing
Simulation application – Run
pricing simulations on
historical data stored in SAP
HANA software, in order to
compare, contrast, and
determine the optimal pricing
strategy.
• SAP Convergent Pricing
Simulation 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 92 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Billing and Revenue Innovation Management Recent innovations 2/4
Recent innovations
Key needs Key innovations Release
• Establish complex revenue-sharing models in
order-to-cash (O2C) events without project-
specific work-arounds
• Manage risks of nonpayment associated with
revenue-sharing agreements
• Set up capture-partner agreements
• Establish a link between the billing of end
customers and partners, regarding point in
time, and maintain a consistent link between
them both
• Enable options for flexible partner settlements
• Streamlined sharing of partner
revenue
• SAP enhancement package
3 for SAP CRM 7.0
• Need to re-rate online consumption items
• Need an efficient reversal process
• Simplified re-rating of revenue
management
• SAP enhancement package
3 for SAP CRM 7.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 93 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Billing and Revenue Innovation Management Recent innovations 3/4
Recent innovations
Key needs Key innovations Release
• Respond to an increasing demand for detailed
and comprehensive financial customer
care from service providers who offer prepaid
services and the customers who subscribe to
them
• Deliver flexibility to support a variety of
transactions with transparent access to
financial details
• Prepaid financial customer care • SAP enhancement package
3 for SAP CRM 7.0
• Deferred rating for business-to-business
and business-to-consumer interactions
• Manual creation of consumption items for
rating
• Data storage for high-volume
usage
– Storage and processing of
consumption items
• SAP enhancement package
7 for SAP ERP 6.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 94 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Billing and Revenue Innovation Management Recent innovations 4/4
Recent innovations
Key needs Key innovations Release
• Customers need to have an interface between
SD and FI-CA in an integrated scenario
with two-client systems
• Flexible deployment option for
sales and distribution
• SAP enhancement package
7 for SAP ERP 6.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 95 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Service Request Management (On Premise) Recent innovations
Recent innovations
Key needs Key innovations Release
• Greater flexibility of time calculations relevant
to a service-level agreement and better
visibility into service request processing
• Improved alerts and notifications based on
predefined or personalized triggers and events
• Service request processing
enhancements in SAP CRM
• SAP enhancement package
3 for SAP CRM 7.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 96 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Complaint Management (Cloud) Recent innovations
Recent innovations
Key needs Key innovations Release
• Service request management to streamline
service ticketing processes with
categorization, queuing, and assignment
• Knowledge management integration to
respond intelligently and consistently to
messages within minutes using built-in
knowledge management
• Telephony, e-mail, chat, social media, and
a self-service portal for smooth management
of customer interactions across all interaction
channels
• Enhancements in the SAP Cloud
for Service solution
• SAP Cloud for Customer
1308
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 97 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Listening and Sentiment Analysis Recent innovations
Recent innovations
Key needs Key innovations Release
• Offer consistent customer service across all
interaction channels, including social media
• Respond appropriately and proactively to
social media in sync with customer service
policies
• Social media integration with the
customer interaction center
for SAP CRM
• SAP enhancement package
3 for SAP CRM 7.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 98 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Market and Customer Analysis Recent innovations 1/4
Recent innovations
Key needs Key innovations Release
• Perform real-time segmentation for large
customer populations and create target groups
and initiatives
• Identify hidden patterns and trends in
consumer behavior
• Achieve faster insight to action
• SAP Audience Discovery and
Targeting
– Leverage a powerful and easy-
to-use segmentation engine
which is built on the SAP
HANA platform.
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 99 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Market and Customer Analysis Recent innovations 2/4
Recent innovations
Key needs Key innovations Release
• A complete, single view of customer
relationships across all systems, channels,
interactions, activities, outcomes, satisfaction,
and financial terms for better account
management
• Enhanced understanding of customer value,
loyalty, and affinity for improved account
segmentation and targeting
• Improved account routing and scheduling
capabilities
• SAP Account Intelligence mobile
app: Instant, full understanding of
the company’s customer
interactions across channels
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 100 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Market and Customer Analysis Recent innovations 3/4
Recent innovations
Key needs Key innovations Release
• Better determination of which customers and
products to invest in for long-term revenue and
margin growth
• Clear picture of the margin performance of
customers, products, channels, and the
actions that can foster improvements
• Differentiated processes and treatment based
on customer lifetime value
• Greater ability to determine which products
and product lines should be positioned with
specific customers for the best overall benefit
• SAP Customer Value
Intelligence: Real-time
simulations and predictive
analysis to support sales and
marketing activities
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 101 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Market and Customer Analysis Recent innovations 4/4
Recent innovations
Key needs Key innovations Release
• Collect, consolidate, and score customer data
and interactions coming from internal and
external channels
• SAP Social Contact Intelligence • SAP Customer Engagement
Intelligence 1.1
• Understand which customers and products to
invest in for long-term revenue and margin
growth
• Launch differentiated processes and
engagement based on customer lifetime value
• Determine which products and product lines
should be positioned with specific customers
to maximize returns
• Identify hidden patterns and trends to hone
sales strategies and further target initiatives
• SAP Customer Value Intelligence
– Real-time customer insights
and
recommendations help your
business sell more and spend
less.
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 102 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Targeting and Segmentation Recent and planned innovations 1/5
Recent innovations
Key needs Key innovations Release
• Perform real-time segmentation for large
customer populations and create target groups
and initiatives
• Identify hidden patterns and trends in
consumer behavior
• Achieve faster insight to action
• SAP Audience Discovery and
Targeting
– Leverage a powerful and easy-
to-use segmentation engine
which is built on the SAP
HANA platform.
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 103 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Targeting and Segmentation Recent and planned innovations 2/5
Recent innovations
Key needs Key innovations Release
• A complete, single view of customer
relationships across all systems, channels,
interactions, activities, outcomes, satisfaction,
and financial terms for better account
management
• Enhanced understanding of customer value,
loyalty, and affinity for improved account
segmentation and targeting
• Improved account routing and scheduling
capabilities
• SAP Account Intelligence mobile
app: Instant, full understanding of
the company’s customer
interactions across channels
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 104 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Targeting and Segmentation Recent and planned innovations 3/5
Recent innovations
Key needs Key innovations Release
• Better determination of which customers and
products to invest in for long-term revenue and
margin growth
• Clear picture of the margin performance of
customers, products, channels, and the
actions that can foster improvements
• Differentiated processes and treatment based
on customer lifetime value
• Greater ability to determine which products
and product lines should be positioned with
specific customers for the best overall benefit
• SAP Customer Value
Intelligence: Real-time
simulations and predictive
analysis to support sales and
marketing activities
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 105 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Targeting and Segmentation Recent and planned innovations 4/5
Recent innovations
Key needs Key innovations Release
• Collect, consolidate, and score customer data
and interactions coming from internal and
external channels
• SAP Social Contact Intelligence • SAP Customer Engagement
Intelligence 1.1
• Understand which customers and products to
invest in for long-term revenue and margin
growth
• Launch differentiated processes and
engagement based on customer lifetime value
• Determine which products and product lines
should be positioned with specific customers
to maximize returns
• Identify hidden patterns and trends to hone
sales strategies and further target initiatives
• SAP Customer Value Intelligence
– Real-time customer insights
and
recommendations help your
business sell more and spend
less.
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 106 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Targeting and Segmentation Recent and planned innovations 5/5
Planned innovations
Key needs Key innovations
• Grow revenue through cross- and up-selling
• Leverage inbound channels to market at the right time
• Become more agile by being more aware of context
• Product recommendation intelligence
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 107 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Service Contract Lifecycle Management Recent innovations 1/4
Recent innovations
Key needs Key innovations Release
• Improve collaboration within the service
organization, partners, and customers
• Resolve issues faster and better through
improved knowledge and best practice sharing
• SAP Jam social software
platform integration with SAP
CRM service
• SAP enhancement package
3 for SAP CRM 7.0
• Perform real-time segmentation for large
customer populations and create target groups
and initiatives
• Identify hidden patterns and trends in
consumer behavior
• Achieve faster insight to action
• SAP Audience Discovery and
Targeting
– Leverage a powerful and easy-
to-use segmentation engine
which is built on the SAP
HANA platform.
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 108 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Service Contract Lifecycle Management Recent innovations 2/4
Recent innovations
Key needs Key innovations Release
• Understand which customers and products to
invest in for long-term revenue and margin
growth
• Launch differentiated processes and
engagement based on customer lifetime value
• Determine which products and product lines
should be positioned with specific customers
to maximize returns
• Identify hidden patterns and trends to hone
sales strategies and further target initiatives
• SAP Customer Value Intelligence
– Real-time customer insights
and
recommendations help your
business sell more and spend
less.
• SAP Customer Engagement
Intelligence 1.0
• Collect, consolidate, and score customer data
and interactions coming from internal and
external channels
• SAP Social Contact Intelligence • SAP Customer Engagement
Intelligence 1.1
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 109 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Service Contract Lifecycle Management Recent innovations 3/4
Recent innovations
Key needs Key innovations Release
• A complete, single view of customer
relationships across all systems, channels,
interactions, activities, outcomes, satisfaction,
and financial terms for better account
management
• Enhanced understanding of customer value,
loyalty, and affinity for improved account
segmentation and targeting
• Improved account routing and scheduling
capabilities
• SAP Account Intelligence mobile
app: Instant, full understanding of
the company’s customer
interactions across channels
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 110 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Service Contract Lifecycle Management Recent innovations 4/4
Recent innovations
Key needs Key innovations Release
• Better determination of which customers and
products to invest in for long-term revenue and
margin growth
• Clear picture of the margin performance of
customers, products, channels, and the
actions that can foster improvements
• Differentiated processes and treatment based
on customer lifetime value
• Greater ability to determine which products
and product lines should be positioned with
specific customers for the best overall benefit
• SAP Customer Value
Intelligence: Real-time
simulations and predictive
analysis to support sales and
marketing activities
• SAP Customer Engagement
Intelligence 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 111 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Field Service Management Recent and planned innovations
Recent innovations
Key needs Key innovations Release
• Improve collaboration within the service
organization, partners, and customers
• Resolve issues faster and better through
improved knowledge and best practice sharing
• SAP Jam social software
platform integration with SAP
CRM service
• SAP enhancement package
3 for SAP CRM 7.0
Planned innovations
Key needs Key innovations
• Increase service profitability
• Help ensure higher availability of customer assets
• Reduce unplanned service visits
• Differentiate from competition with products and services
• SAP Predictive Maintenance and Service application
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 112 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Commodity Management Planned innovations 1/2
Planned innovations
Key needs Key innovations
• Cover business agreements with pricing-specific
quantities and conversion factors
• Support commodity forward indexes in logistics and risk-
management processes
• Avoid manual interaction during definition of commodity
pricing rules
• Enhanced commodity pricing
• Detailed analysis of commodity-risk positions
• Mark-to-market key figures that help measure risk-
management efficiency
• Business-specific risk analysis
• Enhanced commodity risk-management analytics
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 113 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other solutions: Commodity Management Planned innovations 1/2
Recent innovations
Key needs Key innovations
• Real-time insight into key risk indicators like net position
and mark-to-market, including change to previous days
• Efficient analysis of the current risk situation
• Flexible and intuitive user interface
• Smart business for commodity risk manager
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 114 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other innovations in Mobile Recent innovations 1/5
Recent innovations
Key needs Key innovations Release
• Set up a role-based, homogenous experience
across a variety of devices
• Reduce effort to mobilize workflow for
executives and managers who need a
consolidated, intuitive, straightforward
interface for approving workflows from
anywhere
• Tailor and create apps for business functions
to extend beyond the standard offerings
• Reduce total cost of ownership (TCO) and
total cost of development (TCD) for improving
and customizing the user experience for
commonly used business functions of SAP
software
• SAP Fiori apps (next release) • SAP Fiori transactional apps
for SAP CRM 1.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 115 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other innovations in Mobile Recent innovations 2/5
Recent innovations
Key needs Key innovations Release
• Add 3D visualisation to custom mobile or
desktop applications.
• Link 3D with business data and deliver to
mobile
• Add interactive 3D as a natural interface for
performing business transactions
• 3D Visual Enterprise MobileSDK
– Enables the development of
interactive mobile and desktop
3D applications. Support for
iPad, Android and WIndows.
• SAP 3D Visual Enterprise
Viewer 8.0
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 116 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other innovations in Mobile Recent innovations 3/5
Recent innovations
Key needs Key innovations Release
• Creating and maintaining paper based, or
electronic 2D technical documentation
requires excessive text, multiple illustrations
and or photos to install, assemble, maintain or
upgrade products and equipment.
• Ineffective deployment and portability of
legacy 2D technical documentation.
• Reducing excessive costs of language
translation and distribution of traditional
technical documentation
• SAP 3D Visual Enterprise Viewer • SAP 3D Visual Enterprise
Viewer 1.0.0, source code
shipment
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 117 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other innovations in Mobile Recent innovations 4/5
Recent innovations
Key needs Key innovations Release
• Report safety issues in a timely
manner, providing accurate information and,
thereby, speeding resolution
• Create a culture of safety for the entire
organization and, thus, enable more effective
safety management
• SAP EHS Safety Issue mobile
app
• SAP EHS Safety Issue 1.0.0
for iPhone
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 118 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Other innovations in Mobile Recent innovations 5/5
Recent innovations
Key needs Key innovations Release
• Readily log an issue via a mobile device –
capturing the problem right where it happens
• Improved usability and analytics
for the SAP ERP Quality Issue
mobile app
– You detect a quality issue in
any type of environment (for
example, while checking a
delivery). SAP ERP Quality
Issue allows you to log the
issue with your mobile device
by assigning codes and
entering a description and a
priority. You can also check all
issues you recently created
and sort them by date, issue
code, or status.
• SAP ERP Quality Issue 1.0.0
for iPhone
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 119 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Future direction Overview
Predictive analytics – Maintenance, warranty, supply chain,
connected vehicle, customer behavior
Mobile apps – Sales reporting, business moment actions, customer
interaction
SAP Business Suite on SAP HANA as platform for new business
models in the automotive industry.
New technologies and solutions for supporting Internet of Things
and Industrie 4.0 machine to machine
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 120 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Key links for more information SAP customers and partners
SAP Solution Explorer
SAP Community Network (SCN) – SAP for Automotive
Road maps on SAP Service Marketplace
SAP’s release strategy on SAP Service Marketplace
© 2014 SAP AG or an SAP affiliate company. All rights reserved. © 2014 SAP AG or an SAP affiliate company. All rights reserved.
Thank you
Appendix Recent Innovations
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 123 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Asset Visibility and Performance Strategic analysis of asset performance using statistical forecast
SAP enhancement package 7 for SAP ERP 6.0
Scope Key benefits
• Standard integration of SAP Predictive Analysis 1.0 and
SAP Visual Intelligence with the SAP Asset Analytics
software as well as with virtual data model available with
SAP HANA Live for SAP Business Suite; enablement of
statistical algorithms to evaluate historical performance of
assets and predict future trends of the KPIs
• Statistical analysis of data to allow prediction of future
performance of assets with corresponding risks and
probabilities
• Identification of reliability, availability, and resource
constraints to plan mitigations to avoid undesirable
reduction in performance of assets
• Realistic review of the strategy to maintain assets to reduce
the risk of failure or incidents
• Better visibility of long-term strategic usage of assets
• Identification of critical and bottleneck resources,
evaluation of root causes of bottlenecks, and preparation
of plans to remove them and optimally use the assets
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 124 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Asset Visibility and Performance Virtual data model to enable real-time operational reports for enterprise
asset management
SAP enhancement package 6 for SAP ERP 6.0, version for SAP HANA
Scope Key benefits
• Reviewing operational performance using real-time
transactional data along with large volume of historical data
• Integrating operational reporting with most modern
reporting tools from SAP BusinesObjects portfolio, which
allows simplified access, processing, and presentation of
data and enables quick decisions by business users
• Accurate business decision with better analytical reports
• Ability to use intelligence from historical data to ignite
ideas and identify potential improvements and manage
assets proactively
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 125 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Asset Visibility and Performance SAP Overall Equipment Effectiveness Management (SAP OEE
Management) application
SAP Overall Equipment Effectiveness Management 1.0
Scope Key benefits
• Enables automated data gathering of performance loss
information across disparate systems
• Normalizes varying data sets for consistent performance
measurement framework
• Calculates performance measures for capacity utilization,
unplanned downtime, and performance and quality loss
• Facilitates identification and analysis of reasons for
performance loss
• Provides enterprise-wide functionality with a common
framework and analytics tools for measuring and
comparing performance within and across plants
• Measures and controls consistent performance across the
enterprise
• Facilitates the full lifecycle of continuous improvement for
manufacturing performance within the plant and at the
enterprise level
• Provides real-time visibility into manufacturing
performance within and across plants
• Enables operational improvement by minimizing and
reducing adverse events that impact plant performance
• Reduces manufacturing costs
• Improves cost of goods sold, resource
utilization, and product quality
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 126 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Asset Visibility and Performance Enhanced real-time data integration for the shop floor with SAP Plant
Connectivity software
SAP Plant Connectivity 2.3
Scope Key benefits
• Enable Web-service-based request and response
communication between shop-floor devices and SAP
Manufacturing Execution responding to SAP MII at
maximum performance
• Show customers a best-practice method for integrating
shop-floor processes with SAP Manufacturing Execution
• Prove that the powerful portfolio of SAP Manufacturing
Execution, SAP MII, and SAP Plant Connectivity is ready to
meet the challenge of shop-floor automation
• Eliminate other third-party software layers between SAP
Manufacturing Execution and PLCs
• Enable shop-floor automation with nothing other than SAP
Manufacturing Execution, SAP MII, and SAP Plant
Connectivity
• Get competitive with regards to the usual performance
requirements of shop-floor automation scenarios now that
SAP Plant Connectivity can communicate synchronously
with other SAP solutions
• Go from shop floor to top floor now that a manufacturing
asset (machine with PLC) can receive automation-related
data from SAP Manufacturing Execution in milliseconds
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 127 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Environment, Health, and Safety SAP Environment, Health, and Safety Management application
for chemical health and safety processes
Component extension 4.0 for SAP Environment, Health, and Safety Management
Scope Key benefits
• Information application for chemical safety communication
• Exposure analysis overview in risk assessment
• Management of chemical data update process
• Measurement planning and management
• Improve risk identification and mitigation
• Manage chemical data, including obsolescence, and
ensure safety data sheet updates are reflected throughout
risk assessment processes
• Update programs when regulatory requirements change
• Make chemical safety information easily accessible to all
employees
• Manage industrial hygiene monitoring program, including
overview of existing exposure assessments, in order to
better plan future measurements
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 128 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Environment, Health, and Safety SAP Environment, Health, and Safety Management application for incident
management and risk assessment
Component extension 4.0 for SAP Environment, Health, and Safety Management
Scope Key benefits
• Enhancements to root-cause investigation steps that
relate incident causes to risk controls
• Improvements to incident-authorization objects
• Changes to the incident category
• Ability to reopen "void" incidents
• Enhancements to task management, including changes to
due dates and creation of change requests through
integration to the SAP Management of Change application
• Risk-based proposal for health surveillance
• Risk assessment for chemicals, chemical-data
management, analytics for chemical-inventory reporting,
and chemical safety instructions
• Alignment of root causes and risk controls
• More flexibility to define access on incident tabs and
documents
• Intuitive recategorization of incidents that are initially
noted incorrectly or that change in severity from near-miss
to injury
• Adjustment of action plans when business needs change
• Trigger-related business process for tasks that involve
process changes
• Increased effectiveness of occupational health program
with risk-based determination of health surveillance
• Management of safety data used in risk assessments and
in creating chemical inventory reports and safety
instructions
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 129 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Quality Management and Compliance Enhanced usability and transparency in analyzing quality data
SAP enhancement package 7 for SAP ERP 6.0
Scope Key benefits
• Highlighted grouping characteristics
• Useful option to show original selection that was used to
create a table or graphical representation
• Relevant function to clear all representation screens at
once
• Innovative implementation type available in order to display
detail views, such as notification data per quality notification
(can also be used as a template for additional customer-
specific screens)
• Address different aspects of quality management and take
customer feedback seriously
• Support users in older releases, helping ensure lower total
cost of ownership
• Provide innovation without disruption
• Increase user efficiency and help save time and costs
• Offer additional options to use the quality management
evaluation cockpit as notification browser
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 130 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Quality Management and Compliance Enhanced usability and transparency in quality notification processing
SAP enhancement package 7 for SAP ERP 6.0
Scope Key benefits
• Activity documentation from the action box at defect-item
level
• Automatic refresh of notification lists
• Extended residence time for archiving notifications
• Address different aspects of quality management and take
customer feedback seriously
• Support users in older releases, helping ensure lower total
cost of ownership
• Provide innovation without disruption
• Increase user efficiency and help save time and costs
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 131 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Quality Management and Compliance Enhanced usability and transparency in quality planning and quality
inspection
SAP enhancement package 7 for SAP ERP 6.0
Scope Key benefits
• Enable document management system documents for
codes and during inspection
• Enjoy easier selection during inspection planning and in
inspection lots
• Improve the inspection setup for different business
processes
• Address different aspects of quality management and take
customer feedback seriously
• Support users in older releases, helping ensure lower total
cost of ownership
• Provide innovation without disruption
• Increase user efficiency and help save time and costs
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 132 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Quality Management and Compliance Quality issue management with a new modern and flexible tool
SAP Quality Issue Management 1.0
Scope Key benefits
• Effective monitoring of quality-related issues across
sources and business systems
• Efficient processing of issues and actions through a role-
based, Web-enabled interface
• Powerful analytic reports and context-related key figures
• Greater support for integration with SAP and non-SAP
applications
• Improve visibility by centralizing issue management
• Support process standardization with guided processes
and support for business rules
• Reduce the cost of poor quality by spotting problems early
• Enhance customer satisfaction by speeding up complaint
management processes
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 133 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Continuous Product and Service Innovation Accelerated processes for Project Management
SAP Portfolio and Project Management 6.0
Scope Key benefits
• Acceleration of Project Management Dashboards
• Speed up Search for Project Elements
• Improved employee productivity through enhanced
usability and performance of critical business transactions
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 134 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Continuous Product and Service Innovation Accelerated processes for Portfolio Management
SAP Portfolio and Project Management 6.0
Scope Key benefits
• Acceleration of Portfolio Dashboards
• Speed up Financial and Capacity planning
• Enhanced Calculation of financial KPIs
• Archiving for Items and Initiatives
• Improved employee productivity through enhanced
usability and performance of critical business transactions
• Reduced manual effort for calculation for most important
financial KPIs
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 135 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Continuous Product and Service Innovation Optimized project transparency
SAP enhancement package 7 for SAP ERP 6.0
Scope Key benefits
• Virtual Data Model for Project System
• HANA based search for project elements
• Project Execution Cockpit
• Flexible combination of project, financial and logistic data
for analytical requirements
• Drill down options from high level KPIs to individual line
items without the need of data replication or aggregates
• Leveraging synergies across projects based on cross
project analytics
• Improved Insight to Action and reduced data complexity
by focusing on exceptions and deviations
• Enhanced process trasnparency and reduced Project
Failure Rate
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 136 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Continuous Product and Service Innovation Improved project system reporting
SAP enhancement package 6 for SAP ERP 6.0, version for SAP HANA
Scope Key benefits
• New optimized line item reports
• Basis acceleration of report writer/report painter reports
• Basis acceleration of drill-down reports
• Acceleration of selected structure reports
• Improved employee productivity through
enhanced usability and performance of critical project
reports
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 137 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Continuous Product and Service Innovation Accelerated processes in project planning and execution
SAP enhancement package 6 for SAP ERP 6.0, version for SAP HANA
Scope Key benefits
• Acceleration of Project Builder
• Optimization of Resource Related Billing
• Progress determination for several progress versions
• Acceleration of overhead calculations
• Improved employee productivity through
enhanced usability and performance of critical business
transactions
• Accelerated background processing of overhead
calculations resulting into reduced system and business
process locking times
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 138 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Continuous Product and Service Innovation Rapid capital project accounting
SAP enhancement package 6 for SAP ERP 6.0
Scope Key benefits
• SAP Capital Project Accounting rapid-deployment solution
covers:
• Project creation
• Planning
• Execution
• Closing and analysis of capital investment projects using
work breakdown structures (WBS) in the project system
• Typical process steps to be executed by project team
members and back-office project managers and controllers
• Accelerated implementation of project accounting in
capital investment projects as an additional application in
SAP ERP for installed-base customers, enabling:
– Enhanced transparency and reduction in project cost
overruns
– Reduction in integration costs and data redundancy
– Improved project efficiency
• Solid basis for additional business processes in SAP ERP,
SAP Portfolio and Project Management, or further
enhancements
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 139 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Continuous Product and Service Innovation Financial KPI calculation
SAP Portfolio and Project Management 6.0
Scope Key benefits
• Aggregation and display of planned and actual revenues in
financial planning information and in the portfolio
dashboards for portfolio item and initiative
• Calculation of financial KPIs, such as net present value,
return on investment, internal rate of return, and payback
period based on financial planning values
• Consistent calculation of your most important business
case KPIs based on integrated values
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 140 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Integrated Product Development for Discrete Industries BOM Explosion
SAP enhancement package 6 for SAP ERP 6.0, version for SAP HANA
Scope Key benefits
• Faster re-planning allowing more frequent MRP runs with
more detailed data
• Faster reaction to demand changes reduces the risk of
stock-outs and allows to reduce safety stocks
• Simplified cross-plant planning
• Demand information is propagated faster through the
supply chain. Faster reaction to demand changes reduces
the risk of stock-outs and allows to reduce safety stocks
• Better synchronize demand and supply and reduce bullwip-
effect (e.g. by using lot-4-lot lotsizing more frequently)
• Reduction of stock-outs
• Reduces inventory and safety stocks
• Faster reaction to demand changes
• Better synchronization of material demand and supply
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 141 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Integrated Product Development for Discrete Industries Classification in Virtual Data Model
SAP enhancement package 6 for SAP ERP 6.0, version for SAP HANA
Scope Key benefits
• Build a technical foundation model
• Create a virtual data model based on Hana
• Reduced query times within various application
• Optimized decision making process
• Improved employee productivity through enhanced
usability and performance
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 142 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Integrated Product Development for Discrete Industries Visual enterprise author integration into SAP ERP
SAP 3D Visual Enterprise Author 8.0
Scope Key benefits
• Search, create and, update document information records
within visual enterprise author
• Upload and download SAP 3D Visual Enterprise
Author files
• Enable 3D visualization, which can lead to a better user
experience
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 143 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Product Safety and Stewardship for Discrete Industries Product safety – usability and process improvements
SAP enhancement package 7 for SAP ERP 6.0
Scope Key benefits
• Table view for specification listings and compositions
• Enriched searches for specifications, material assignments,
phrases, and reports
• Boosted usability improvements in specification
management
• Improved generation of phrase sets and phrase exports
• Augmented ability to execute multiple rule sets in
a specified sequence
• More opportunities to address output on reports in a
country-specific format
• Greater ability to import various report categories
• Sharper monitoring of sending and print processes in report
shipping
• Enhanced danger labels in dangerous goods management
• Improved usability
• Reduced effort for data maintenance and phrase-set
generation
• Streamlined environment, health, and safety processes
• Higher level of automation
• Smoother report template creation and report importation
• Simplified monitoring of safety data sheet shipping
• Increased compliance control
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 144 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Product Safety and Stewardship for Discrete Industries Supplier collaboration as a networked application
Component extension 4.0 for SAP Environment, Health, and Safety Management
Scope Key benefits
• Integrate on-premise and on-demand software through the
Web (prerequisite is the enterprise account for the SAP
Product Stewardship Network)
• Upload suppliers to the business partner network to either
invite or connect to your suppliers
• Request missing compliance data from your suppliers
directly from on-premise software
• Download supplier declarations in the cloud and
automatically import data into on-premise software
• Synchronize on-premise solutions with on-demand
software
• Import updated supplier declarations on the network into
on-premise software
• Connect the supply chain
• Share product and compliance declarations in a
structured and standardized way throughout the complete
business network
• Request compliance information from your suppliers
through the cloud
• Get to market faster
• Reduce compliance risks
• Cut costs and save the company money
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 145 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Product Safety and Stewardship for Discrete Industries Compliance and requirement management
component extension 3.0 for SAP Environment, Health, and Safety Management
Scope Key benefits
• Control of product compliance
• Assessment of basic materials, components, and products
• Release and revision management to control and facilitate
the consuming of compliance data
• Management of process steps supported by work flows and
tasks
• Functionalities for reporting and analysis
• Role-based user interface allows for a process-oriented
approach to assess and manage the compliance of
products, components, and basic materials
• Workflows control and support the compliance
assessment by prioritization of steps and tasks
• Tasks make it possible to manage activities
independently from roles
• Release management controls the consumable status of
compliance information and documents
• Revision management helps keep track of both changes
in the product structure and changes in legal regulations
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 146 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Product Safety and Stewardship for Discrete Industries Embedded product compliance
Component extension 4.0 for SAP Environment, Health, and Safety Management
Scope Key benefits
• Integration of compliance checks in purchase
• Integration of compliance checks in the sales order
• Integration between CAD and the SAP Product Lifecycle
Management application providing the possibility to:
– Create a request to assess the compliance of a designed
component
– Maintain the basic material composition of a designed
component
– Display existing compliance information for a designed
component
– Search in the SAP Product Stewardship Network for
published, off-the-shelf, or standard components
• Trigger to automatically process bills-of-material changes
or changes in the sourcing of a component
• Interfaces and analytical functions to expose, consume,
and analyze compliance information for products and
components
• Reduce business and compliance risk by integrating
compliance checks and compliance information into sales
and purchasing
• Help ensure product compliance in the design process of
a product and safeguard company investment
• Support the change-management process (bills of
material and supplier changes) by process support and
revisions to keep track of relevant changes
• Automate change processing to help ensure that the
compliance information for all directly and indirectly
affected components and products are up to date
• Request, control, and monitor the assessment of a
product, component, or basic material
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 147 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Product Safety and Stewardship for Discrete Industries Mass request for components
SAP Product Stewardship Network 1.6
Scope Key benefits
• Ability to request declarations for multiple components from
one supplier on the SAP Product Stewardship Network
• Feature that requires licensing of an enterprise edition
• Faster request processing for component declarations
(mass processing)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 148 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Product Safety and Stewardship for Discrete Industries Networked solution for components
SAP Product Stewardship Network 1.6
Scope Key benefits
• Interface to upload components to the SAP Product
Stewardship Network
• Interface to synchronize components statuses between
the SAP Product Stewardship Network and an in-house
compliance system
• Interface to download component declarations to the
SAP Product Stewardship Network
• Feature that requires licensing of an enterprise edition
• Feature that corresponds with according upload and
download functionality in the SAP Environment, Health, and
Safety Management application
• Faster availability of provided component declarations
(especially in case of updates)
• Electronic import of component declarations to the
SAP Product Stewardship Network
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 149 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Product Safety and Stewardship for Discrete Industries Networked solution for suppliers
SAP Product Stewardship Network 1.6
Scope Key benefits
• Interface to upload supplier notes to the SAP Product
Stewardship Network
• Interface to synchronize supplier status between the
SAP Product Stewardship Network and an in-house
compliance system
• Feature that requires licensing of an enterprise edition
• Feature that corresponds with according upload and
download functionality in the SAP Environment, Health, and
Safety Management application
• Automated supplier synchronization between an in-house
compliance system and the SAP Product Stewardship
Network
• Faster invitation and connection of existing suppliers
• Improved and accelerated onboarding support
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 150 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Product Safety and Stewardship for Discrete Industries Declaration upload of Comma Separated Value (CSV) files
SAP Product Stewardship Network 1.6
Scope Key benefits
• Upload of available product compliance
information through CSV (Excel) format
• Feature requires licensing of a professional edition
• Faster network initialization
• Greater reuse of existing product-declaration data
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 151 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Production Planning and Execution Accelerated material requirements planning (MRP) with the SAP HANA
platform
SAP enhancement package 7 for SAP ERP 6.0
Scope Key benefits
• Run MRP more frequently to reflect intraday changes to
supply and demand
• Extend MRP from a single plant to a network of plants
• Perform MRP for a selected material in a selected location
and its supplying locations
• Perform multilevel MRP across the complete supply
chain for a selected material in a selected location and its
supplying locations, also including the planning of the
components
• Allow a planner to run MRP for all materials for which he or
she is responsible
• Reduced lead times
• Improved order-fill rates and asset utilization while
reducing inventory levels
• More frequent planning
• Better planning decisions based on more up-to-date
information
• Current supply and demand information enabling better
decisions and resulting in timely delivery and happier
customers
• Faster reaction to demand changes reducing the risk of
stock-outs and allowing for the reduction of safety stocks
and required working capital
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 152 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Production Planning and Execution BOM Explosion
SAP enhancement package 6 for SAP ERP 6.0, version for SAP HANA
Scope Key benefits
• Faster re-planning allowing more frequent MRP runs with
more detailed data
• Faster reaction to demand changes reduces the risk of
stock-outs and allows to reduce safety stocks
• Simplified cross-plant planning
• Demand information is propagated faster through the
supply chain. Faster reaction to demand changes reduces
the risk of stock-outs and allows to reduce safety stocks
• Better synchronize demand and supply and reduce bullwip-
effect (e.g. by using lot-4-lot lotsizing more frequently)
• Reduction of stock-outs
• Reduces inventory and safety stocks
• Faster reaction to demand changes
• Better synchronization of material demand and supply
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 153 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Lean Manufacturing Integration and architecture enhancements for manufacturing execution
SAP Manufacturing Execution 6.1
Scope Key benefits
• Co-locate the SAP Manufacturing Execution and SAP
Manufacturing Integration and Intelligence (SAP MII)
applications on a single instance of the SAP NetWeaver
technologyplatform
• Modularize SAP Manufacturing Execution and connect
application program interfaces
• Use the development infrastructure on SAP NetWeaver for
customer-specificenhancements
• Employ standard user management from SAP NetWeaver
in SAP Manufacturing Execution
• Enhance integration between SAP ERP and SAP MII
• Integrate with SAP PlantConnectivity software
• Use Netweaver Development Infrastructure (NWDI) for
customer specific enhancements
• Use standard SAP Netweaver User Management in SAP
ME
• Common solution extensibility environment
• Improved performance and support
• Reduced total cost of ownership through harmonization of
technologies
• Quicker time to value with predefined process integration
• Greater ability to configure and transfer master
configuration data across sites with single-sign-on user
management
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 154 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Lean Manufacturing Manufacturing execution touch-screen production-operated dashboard
(POD)
SAP Manufacturing Execution 6.1
Scope Key benefits
• Web- and role-based touch POD user interface for
operators
• Intuitive user interface supporting touch devices
• POD integration with SAP 3D Visual Enterprise applications
for visual work instructions and defects logging
• Enhanced ability to display SAP Manufacturing Integration
and Intelligence application dashboards in a POD plug-in
from the SAP Manufacturing Execution application
• Faster data entry
• Improved performance and scalability
• Ergonomic touch-screen design which incorporates
simplified navigation and fewer actions, promoting an
easier and faster interaction with the system
• Reduced rework as problems are spotted earlier in the
manufacturing process
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 155 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Sequenced Manufacturing Innovative deployment option for the SAP Advanced Planning and
Optimization component
SAP enhancement package 3 for SAP Supply Chain Management 7.0
Scope Key benefits
• SAP Advanced Planning and Optimization running on
SAP ERP as a different deployment option for small and
midsize businesses
• Simplified system landscape
• Reduced operational efforts
• Smooth Installation of SAPAdvanced Planning and
Optimization as add-on
• Proven middleware approach
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 156 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Sequenced Manufacturing Enhanced product planning for greater efficiency
SAP enhancement package 3 for SAP Supply Chain Management 7.0
Scope Key benefits
• Redesigned user interface with a focus on an enhanced
user experience
• Complete order information, such as components and
operations, that you can view without losing context
• Unified planning-object selection concept for demand
planning, supply network planning, production planning,
and detailed scheduling
• Specific alerts and KPIs for planning objects
• Cross-system navigation with a smoother path to the order-
maintenance transactions in SAP ERP
• Innovative concept of notes management for orders
• History-based navigation through previously loaded
planning objects
• Enhanced usability and flexibility
• Expansive personalization options
• Improved user efficiency through new capabilities
• Homogeneous user experience through the SAP
Advanced Planning and Optimization component
• Instantaneous and in-depth assessment of planning
situations across the selected planning objects
• Quick access to internal and external information in SAP
Advanced Planning and Optimization
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 157 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Sequenced Manufacturing Side panels in the SAP Advanced Planning and Optimization component
SAP enhancement package 3 for SAP Supply Chain Management 7.0
Scope Key benefits
• Side panels added to the most important interactive
planning transactions
• Customers adding as many of the five available side panels
as they would like
• Quick information available for the planner without leaving
the main transaction or screen
• Additional customer-specific information on the screen
without modification of the SAP standard
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 158 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Sales, Inventory, and Operations Planning Enhancements to the SAP Sales and Operations Planning application
SAP Sales and Operations Planning 3.0
Scope Key benefits
• Optimize profits by considering future price, costs, and
constraints
• Enable social collaboration with the SAP Jam social
software platform
• Leverage a fully flexible layout in Excel
• Use multilevel modeling and scenario planning
• Enhance data integration
• Enjoy an on-premise deployment option
• Optimization leading to enhanced profitability
• Business decisions enhanced through an innovative
analytics engine
• SAP Jam facilitating enhanced collaboration and user
experience
• Management of more complex supply planning problems
with multilevel modeling
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 159 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Sales, Inventory, and Operations Planning SAP Enterprise Inventory and Service-Level Optimization
SAP Enterprise Inventory and Service-Level Optimization 6.10
Scope Key benefits
• Bring sales and operations planning decisions into
actionable planner-level resupply recommendations
(inventory targets)
• Maximize profit and service level while mastering
uncertainty in complex supply chains
• Integrate with numerous SAP and non-SAP systems
• Use analytics and "what-if" scenario functionalities to point
out root cause improvements in complex, uncertain supply
chains, answering the query "Which initiative should I
pursue next?"
• 1%-2% better sales revenue
• 15%-30% lower inventory, working capital, inventory
carrying, and obsolescence costs
• 5%-10% better order fill rates and on time delivery
• 30%-50% fewer out of stocks and order lead-time
variability
• 20%-30% less time wasted expediting
• 10%-20% less time spent on manual inventory planning
processes
• 10%-20% reduction in depreciation and facilities expense
due to excess storage facilities
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 160 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Demand and Supply Planning Side panels in the SAP Advanced Planning and Optimization component
SAP enhancement package 3 for SAP Supply Chain Management 7.0
Scope Key benefits
• Side panels added to the most important interactive
planning transactions
• Customers adding as many of the five available side panels
as they would like
• Quick information available for the planner without leaving
the main transaction or screen
• Additional customer-specific information on the screen
without modification of the SAP standard
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 161 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Demand and Supply Planning Innovative deployment option for the SAP Advanced Planning and
Optimization component
SAP enhancement package 3 for SAP Supply Chain Management 7.0
Scope Key benefits
• SAP Advanced Planning and Optimization running on
SAP ERP as a different deployment option for small and
midsize businesses
• Simplified system landscape
• Reduced operational efforts
• Smooth Installation of SAPAdvanced Planning and
Optimization as add-on
• Proven middleware approach
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 162 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Warehouse Management SAP Smart Business for Inventory Management powered by SAP HANA
SAP enhancement package 7 for SAP ERP 6.0
Scope Key benefits
• Access to real-time inventory information • Ability to react quickly to critical out-of-stock situations by
leveraging graphical visualization and interactive
correlation between stock and movement information in
real time
• Able to keep track of various critical stock transfer
processes and gain visibility into stock in transit
• Ability to explain inventory trends by in-depth analysis,
monitor inventory key figures, and finally tracking down
variances
• No contradiction between OLTP and OLAP reporting due
to different data sources or levels of information
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 163 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Warehouse Management Optimized stock and warehouse management with SAP HANA
SAP enhancement package 6 for SAP ERP 6.0, version for SAP HANA
Scope Key benefits
• Performance improvements for operational reporting
transactions like stock overview and stock on posting date
(for example, stocks for posting date, stock consistency
check, best-before date/production date, stock overview,
reservation list) through optimizations with SAP HANA–
specific features, ABAP Open SQL, and Open SQL and
ALV grid
• Real-time stock insight and inventory monitoring
• New graphical visualization for specific reports
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 164 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Optimized Logistics and Fulfillment SAP Transportation Management application powered by SAP HANA
SAP Transportation Management 9.1
Scope Key benefits
• SAP Transportation Management to run on SAP HANA
• Managing all transportation operations for multi-modal
domestic and international processes
• Interactive transportation and shipment planning and
collaborative tendering
• Integrated transportation execution, visibility, and
monitoring
• Comprehensive freight cost management with integrated
freight and forwarding order settlement
• Mobile apps for tendering and RFQ processing
• Strategic Freight Management
• T&L collaboration portal
• Fleet management
• Control over transportation to improve compliance and
decrease transportation costs while maximizing available
resources
• Better-informed decisions, exception monitoring, and
alerting to meet customer demand and raise customer
service levels with improved planning accuracy and
quality
• Lower operating costs through improved performance,
decision support, “what if” simulations, and real-time
analysis
• Usage of actual cost in transportation planning and
optimization
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 165 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Optimized Logistics and Fulfillment Shipper transportation management
SAP Transportation Management 8.1
Scope Key benefits
• Shipper extensions and usability upgrades • Map-based planning; greater process usability and
visibility
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 166 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Optimized Logistics and Fulfillment SAP Freight Tendering for Shippers rapid-deployment solution
SAP Transportation Management 9.0
Scope Key benefits
• Deliver native connectivity for domestic tendering and
carrier collaboration
• Directly support transportation execution in the logistics
execution system functionality of SAP ERP
• Ability to support and synchronize shipments with carriers
and comprehensive business enablement
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 167 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Optimized Logistics and Fulfillment SAP Event Management rapid-deployment solution for order tracking and
exception management
SAP enhancement package 1 for SAP Event Management 7.0
Scope Key benefits
• Preconfigured solution to improve customer service and
understand and manage exceptions in an order-to-cash
process
• Transparency of all major milestones in a sales order–
fulfillment scenario
• Rapid identification of issues as they occur and
notification of stakeholders in case of deviations from the
plan
• Provision of accurate and comprehensive information to
your customers and extended business network
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 168 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Optimized Logistics and Fulfillment Total landed cost analysis with the ability to compute, analyze, and report
from various information sources
SAP Transportation Management 8.1
Scope Key benefits
• Innovative analytics solution based on SAP technology
• Complete dashboards with drill-down functions into logistics
costs (freight cost), purchase price (price paid to seller,
payment terms, exchange rates), inventory cost (cycle),
administration cost (sourcing staff), and global trade cost
(taxes, tariffs, customs duties, and so on)
• Cost breakdowns, connectors to backend systems, models,
and a user-friendly experience
• Facilitate efficient decision making involving:
– Sourcing strategy
– Manufacturing locations analysis
– Supplier negotiations
– Carrier evaluations
• Make decisions that allow companies to:
– Improve their relative competitive positions
– Become more agile in meeting customer demand
– Boost customer service levels
– Reduce supply chain risk
– Increase overall margins
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 169 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Optimized Logistics and Fulfillment Supply Chain Integrity - business content, advanced analytics and enticing
user experience for transportation
SAP Event Management 9.0 -SCEMSRV 900: SP 0004
Scope Key benefits
• Preconfigured, ready-to-run business content for resource
tracking, covering relevant business events for containers,
railcars, trucks, and so on
• Advanced analytics, providing additional insights into
resources, carrier performance (on-time delivery and
reporting performance), and cycle times
• Consumer-like user experience
• Track and trace resources across supply chain partners,
saving cost and supporting sustainability efforts
• Leverage comprehensive asset visibility,
which complements transparency on goods and orders
from start to finish
• Improve asset inventory accuracy to avoid displaced and
excess inventory, diversions, and shortages
• Boost asset performance
• Enrich usability and gain insight, supporting employees to
work seamlessly across all devices – desktops, tablets,
and smartphones
• Provide aggregated and granular visibility at once,
allowing for educated business decisions
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 170 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Optimized Logistics and Fulfillment New solution for global batch traceability
SAP Global Batch Traceability 1.0
Scope Key benefits
• Capture batch where-used data from connected SAP ERP
and other batch record systems, in order to achieve
traceability of (and enable immediate reporting from) the
cross-system product batch genealogy
• Enables graphical exploration of the product batch
genealogies and „one click“ reporting
• Get immediate insight into your corporate product batch
genealogy and its distribution to help to protect your brand
and your customer
• One click reporting on the precise identification of the
distribution record to drive pinpointed hold, withdrawal and
recall actions in case of product issues
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 171 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Optimized Logistics and Fulfillment Initial setup of a sandbox system for the SAP Extended Warehouse
Management (SAP EWM) application in short time frame
SAP Extended Warehouse Management 9.0
Scope Key benefits
• Reduced time and cost to implement SAP EWM
• Faster ROI
• Simplified configuration of SAP EWM
• Lower total cost of ownership
• Faster time to value
• Easy-to-implement sandbox that can get up and running
in days
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 172 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Optimized Logistics and Fulfillment Improved usability and analytics
SAP Extended Warehouse Management 9.0
Scope Key benefits
• Creates a fulfillment platform
• Provides a set of top 15 key performance indicators (KPIs)
• Further optimization
• Accelerated time to value
• More mobile options
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 173 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Optimized Logistics and Fulfillment Dock appointment scheduling
SAP Extended Warehouse Management 9.0
Scope Key benefits
• Plan vehicle arrivals in your warehouses efficiently
• Collaborate with all parties involved in an appointment
• Improve on-time delivery performance by integrating
appointment planning, supervision, and collaboration
processes
• Reduce transport spend by streamlining and automating
dock-door planning and appointment scheduling
processes
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 174 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Optimized Logistics and Fulfillment Accelerated implementation of SAP EWM from an existing warehouse that
uses warehouse management functionality of SAP ERP
SAP Extended Warehouse Management 9.0
Scope Key benefits
• Get up and running with existing warehouse management
processes in SAP EWM faster
• Accelerate the benefits of advanced functionality of SAP
EWM
• Faster time to value
• Ability to leverage existing master data and structure
• Ability to take advantage of SAP EWM faster
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 175 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Optimized Logistics and Fulfillment SAP Transportation Management rapid-deployment solution for ocean
carrier booking
SAP Transportation Management 9.0
Scope Key benefits
• Booking ocean vessel capacity
• Shipping instructions
• Ocean visibility connected and business enabled with
ocean carriers
• Ability of shippers to set up ocean booking and visibility
functions quickly and integrate cost-effectively with ocean
service providers
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 176 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Optimized Logistics and Fulfillment Advanced track and trace functions
SAP Event Management 9.0
Scope Key benefits
• Geo tracking with embedded map – integration with SAP
Visual Business
• Web UI Usability enhancements
• Content for SAP Transportation Management, including
booking-based container tracking, earch via (master) bill of
lading, and instruction tracking for standard operating
procedures
• Timely and accurate tracking information for processes
and assets, tailored to the end user’s needs
• Improved end-user satisfaction
• Reduced time-to action
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 177 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Service Parts Management SAP Service Parts Planning powered by SAP HANA
SAP enhancement package 2 for SAP SCM 7.0, version for SAP HANA
Scope Key benefits
• Leveraging SAP HANA as the database to perform service
parts planning
• Optimizing industry best practices, which helps streamline
planning processes and achieve transparency
• Synchronizing parts planning with warehousing and
fulfillment processes in real time
• Advanced parts forecasting and inventory planning
• Increased customer service and service supply chain
efficiency through aligned parts planning, warehousing,
and fulfillment
• Reduced investment in service parts and having the right
parts at the right time and place
• Real-time visibility into customers, suppliers, and
operations, which helps users unlock service parts profit
potential.
• Improving parts inventory visibility across your entire
service parts supply chain
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 178 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Data-Driven Marketing SAP Customer Value Intelligence
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Unified view of total customer value across all touch points
and systems, including SAP CRM, SAP ERP, legacy
systems, social media, and other third parties
• Predictive analytics powered by the SAP HANA platform for
real-time customer behavior information and more relevant
insights
• Real-time sales recommendations to close a sale and
optimize its value
• Quick targeting and segmentation of customer groups for
specific sales and marketing initiatives
• Invest the right resources into the right customers,
products, and channels
• Increase effectiveness of sales and marketing
• Improve customer satisfaction and loyalty of high-value
customers, driving higher customer lifetime value
• Quickly segment high volumes of customer data for
personalized treatment and faster insight to action
• Grow revenue and margins strategically through more
intelligent, effective decisions and actions across the
business
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 179 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Data-Driven Marketing SAP Social Contact Intelligence
SAP Customer Engagement Intelligence 1.1
Scope Key benefits
• Consolidate customer data from clickstream behavior,
social networks, and internal business applications
• Determine high-value contacts
• Access a timeline of previous interactions with business
partners and identify trends
• Gather intelligence on contacts from previous interaction
feeds to determine the most appropriate follow-up actions
• Determine the best reaction in response to what customers
have articulated
• Launch activities such as campaigns based on target
groups and follow them over time
• Improved customer engagement during marketing and
sales processes
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 180 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Data-Driven Marketing SAP Customer Value Intelligence: Real-time simulations and predictive
analysis to support sales and marketing activities
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Ability of sales and marketing teams to invest the right
resources in the right customers, products, and channels
• Business recommendations for customer segments to
target and products to position for revenue and margin
growth
• A single view of customer value today and tomorrow, from
data sources in SAP CRM, SAP ERP, legacy systems, and
third-party and social data sources
• Increased effectiveness of sales and marketing for
improved revenue quality
• Better service profitability through enhanced renewal and
pricing
• More cost-effective operations
• Improved customer satisfaction and loyalty of high-value
customers, driving higher customer lifetime value
• Greater ability to match service and sales delivery to
customer value, avoiding over- or under-delivery
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 181 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Data-Driven Marketing Social media integration with the customer interaction center for SAP CRM
SAP enhancement package 3 for SAP CRM 7.0
Scope Key benefits
• Integration of the interaction center with social media
channels
• Automatic retrieval of social media data from integrated
social media channels
• Integration with preferred sentiment analysis engine
• Service agent interaction with social media users via reply,
direct messages, etc.
• Service agent follow-up actions in SAP CRM to provide
services
• Greater ability to monitor and respond to customers
across a variety of social media sites
• Better understanding of customer context by using social
and enterprise data
• Consistent customer service across all interaction
channels
• Improved service efficiency and traceability
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 182 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Data-Driven Marketing SAP Account Intelligence mobile app: Instant, full understanding of the
company’s customer interactions across channels
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Ability of sales reps to execute on insight and
recommendations for their accounts
• Visual account targeting based on customer engagement,
value, and geography
• Mobile, interactive access to customer insight and selling
recommendations
• Reduced sales cycles resulting from more effective
account management
• Increased first-contact resolution rates resulting from a
centralized view of the latest account interactions
• Improved account management resulting from better
decisions about where to focus and what to do next
• Increased revenue and cash flow resulting from improved
accounts receivable and proactive contract management
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 183 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Data-Driven Marketing SAP Audience Discovery and Targeting
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Use hierarchical, decision-tree segmentation for rapid
targeting of large customer populations
• Leverage data from different sources including, SAP and
non-SAP systems
• Trigger initiatives, such as customized offers, for each
segment and channel
• Easily create customer target groups and targeted
initiatives for quick insight to action
• Integrate with predictive analytics from SAP HANA
• Perform closed-loop execution into SAP CRM and out to
account representatives
• Real-time, intuitive segmentation and targeting of large
customer populations
• Faster insight to action with personalized target lists and
closed loop execution of sales and marketing campaigns
• Quick, flexible, and agile targeting across many
dimensions without need for IT support
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 184 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Agile Marketing Generic enhancements for CRM marketing
SAP enhancement package 3 for SAP CRM 7.0
Scope Key benefits
• Innovative user interface skin – Corbu design
• Enhanced usability
• First SAP HANA platform-enabled enhancement pack for
SAP CRM
• State-of-the-art user interface with user-friendly design
• Faster search, segmentation, and processing of loyalty
member activities by leveraging the SAP HANA platform
• Improved productivity
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 185 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Agile Marketing Enhancements to digital asset management
SAP Digital Asset Management 7.2 by OpenText
Scope Key benefits
• Generic SAP business-object metadata integration (CRM
and ERP) and automatic synchronization of changes
• Improve business process efficiency by connecting media
to process
• Reduce time to market
• Help ensure brand compliance throughout media content
• Cut costs with efficient creation, management, and
distribution of rich media
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 186 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Agile Marketing Marketing prospects enhancements
SAP enhancement package 3 for SAP CRM 7.0 -BBPCRM 713: SP 0002
Scope Key benefits
• Creation and update of marketing prospects to support
nurturing and targeting
• Capture of interactions generated by marketing campaigns
on the prospect’s record
• Enrichment of prospect data with social data
• De-duplication against existing business partners and
marketing prospects, with flexible selection of duplicate
check criteria
• Conversion of prospects to accounts
• Low-cost entry for prospect and social contact data in
SAP CRM
• Greater insight into your followers, prospects, and
customers across the complete lifecycle
• Stronger brand value
• Increased rate of new customers
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 187 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Dealer Business Management Enhanced process offerings and integration scenarios for SAP Dealer
Business Management
SAP Dealer Business Management 8.0
Scope Key benefits
• Grow service business with innovative offerings such as
service contracts, upsell and cross-sell capabilities, and
extended warranty programs
• Improve control over cash flow and profitability
management, credit limit approvals, and workshop planning
and execution
• Access end to end wholesale retail scenarios through
integration with the SAP Vehicle Management for
Automotive package
• Access optimized user interface for typical roles of a
dealership
• Enable customer centricity fundamental to retail business
• Next generation solution for wholesale and retail
organizations
• Improved performance, usability and functionality with a
dealership-centric user interface, and enhanced
wholesale and retail integration
• Increased service business from innovative offerings and
optimized workshop utilization
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 188 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Customer Service, Support, and Warranty Management SAP Social Contact Intelligence
SAP Customer Engagement Intelligence 1.1
Scope Key benefits
• Consolidate customer data from clickstream behavior,
social networks, and internal business applications
• Determine high-value contacts
• Access a timeline of previous interactions with business
partners and identify trends
• Gather intelligence on contacts from previous interaction
feeds to determine the most appropriate follow-up actions
• Determine the best reaction in response to what customers
have articulated
• Launch activities such as campaigns based on target
groups and follow them over time
• Improved customer engagement during marketing and
sales processes
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 189 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Customer Service, Support, and Warranty Management SAP Customer Value Intelligence
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Unified view of total customer value across all touch points
and systems, including SAP CRM, SAP ERP, legacy
systems, social media, and other third parties
• Predictive analytics powered by the SAP HANA platform for
real-time customer behavior information and more relevant
insights
• Real-time sales recommendations to close a sale and
optimize its value
• Quick targeting and segmentation of customer groups for
specific sales and marketing initiatives
• Invest the right resources into the right customers,
products, and channels
• Increase effectiveness of sales and marketing
• Improve customer satisfaction and loyalty of high-value
customers, driving higher customer lifetime value
• Quickly segment high volumes of customer data for
personalized treatment and faster insight to action
• Grow revenue and margins strategically through more
intelligent, effective decisions and actions across the
business
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 190 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Customer Service, Support, and Warranty Management SAP Customer Value Intelligence: Real-time simulations and predictive
analysis to support sales and marketing activities
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Ability of sales and marketing teams to invest the right
resources in the right customers, products, and channels
• Business recommendations for customer segments to
target and products to position for revenue and margin
growth
• A single view of customer value today and tomorrow, from
data sources in SAP CRM, SAP ERP, legacy systems, and
third-party and social data sources
• Increased effectiveness of sales and marketing for
improved revenue quality
• Better service profitability through enhanced renewal and
pricing
• More cost-effective operations
• Improved customer satisfaction and loyalty of high-value
customers, driving higher customer lifetime value
• Greater ability to match service and sales delivery to
customer value, avoiding over- or under-delivery
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 191 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Customer Service, Support, and Warranty Management SAP Account Intelligence mobile app: Instant, full understanding of the
company’s customer interactions across channels
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Ability of sales reps to execute on insight and
recommendations for their accounts
• Visual account targeting based on customer engagement,
value, and geography
• Mobile, interactive access to customer insight and selling
recommendations
• Reduced sales cycles resulting from more effective
account management
• Increased first-contact resolution rates resulting from a
centralized view of the latest account interactions
• Improved account management resulting from better
decisions about where to focus and what to do next
• Increased revenue and cash flow resulting from improved
accounts receivable and proactive contract management
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 192 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Customer Service, Support, and Warranty Management SAP Jam social software platform integration with SAP CRM service
SAP enhancement package 3 for SAP CRM 7.0
Scope Key benefits
• Collaborate socially using SAP Jam in service requests and
service orders
• Create groups in SAP Jam from SAP CRM service
requests and service orders
• Manage Jam groups from the service request / order
• Display and work with feeds from the service request /
order
• Collaborate within the enterprise and with customers to
solve complex cases
• Simplify communication among geographically dispersed
employees
• Share best practices and accelerate peer-to-peer learning
and onboarding
• Use mobile apps for anytime, anywhere collaboration
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 193 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Customer Service, Support, and Warranty Management SAP Audience Discovery and Targeting
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Use hierarchical, decision-tree segmentation for rapid
targeting of large customer populations
• Leverage data from different sources including, SAP and
non-SAP systems
• Trigger initiatives, such as customized offers, for each
segment and channel
• Easily create customer target groups and targeted
initiatives for quick insight to action
• Integrate with predictive analytics from SAP HANA
• Perform closed-loop execution into SAP CRM and out to
account representatives
• Real-time, intuitive segmentation and targeting of large
customer populations
• Faster insight to action with personalized target lists and
closed loop execution of sales and marketing campaigns
• Quick, flexible, and agile targeting across many
dimensions without need for IT support
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 194 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Supply Chain Control Tower Virtual data models with most important warehouse stock reporting
SAP HANA Live 1.0 for SAP ERP
Scope Key benefits
• Reviewing and analyzing stock and warehouse
management situations and trends using real-time
transactional data along with large volume of historical data
– for example, warehouse stock quantities, stock overview
for valuated materials, stock overview for special stock with
valuated materials, and stock overview for valuated
materials without special stock
• Integrated operational reporting with most modern reporting
tools from SAP BusinessObjects portfolio, which allows for
more simplified access, processing, and presentation of
data and enables quick decisions by business users
• Accurate business decisions with better analytical reports
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 195 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Response Orchestration Improvements to enhanced interactive backorder processing
SAP enhancement package 3 for SAP Supply Chain Management 7.0
Scope Key benefits
• Leverage cross-system navigation
• Set and consider the "date and quantity fix indicator" to
protect the manual changes against batch backorder
processing runs
• Provide overwrite possibilities to manipulate available-to-
promise (ATP)-check parameters
• Enhance selection and filter criteria
• Better process integration between batch and online
confirmation processes (fixed date and quantity)
• Broader set of selection options to quickly identify
backorders
• Simulation capabilities to provide comprehensive visibility
of the available-to-promise situation
• Effective manipulation of the confirmation situation
(regarding certain constraints)
• Enabled handling of locking situations by users
• Enhanced monitoring of critical users' activities in order to
allow management to identify the user who caused over-
confirmations
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 196 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Response Orchestration SAP Supply Network Collaboration powered by SAP HANA
SAP enhancement package 2 for SAP SCM 7.0, version for SAP HANA
Scope Key benefits
• Collaborating quickly with supply chain partners, including
customers, suppliers and contract manufacturing
• Multi-tiered visibility and status across your extended
supply chain
• Incorporating vendor-managed inventory into demand
signal processing on large volumes of data
• Improved visibility and collaboration across a global
business network
• Improved customer service through faster and smarter
response to changes in demand
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 197 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Demand Sensing Demand-sensing solution powered by the SAP HANA platform
SAP Enterprise Demand Sensing 7.0.1
Scope Key benefits
• Speedy analysis of multiple granular demand signals such
as shipments and orders
• Rapid visualization of demand characteristics, including
accuracy, bias, volume, and intermittency
• User-centric interface
• Historical forecast trends and service performance
captured
• More effective demand-response strategies through
collaboration with downstream partners and embedded
analytics, scenario analysis, and collaboration tools
• Free planners from granular microforecasting through
enterprise-scale predictive mathematics
• Lower repositioning costs through improved short-term
forecasts
• Improved production and deployment agility by translating
demand signals to short-term supply requirements
• Better collaboration with downstream partners through
embedded analytics, scenario analysis, and collaboration
tools
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 198 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: B2B Commerce Leading OmniCommerce platform and suite
hybris Commerce Suite 5.0
Scope Key benefits
• Unified and consistent shopping experience across
channels
• Consolidated and centralized management of product
information and attributes across all channels
• Connected channel touch points and unified commerce
processes on a single, highly flexible platform
• Product content and master data leveraged consistently
across multiple channels
• Effective import, consolidation, and management of high-
volume and complex data in real time
• Multiple online stores operated on a single platform for
multitenant or multibrand strategies and localization needs
• Centralized order orchestration by processing, controlling,
and routing orders from different channels, warehouses, or
fulfillment routes in a centralized hub
• Enable businesses to gain a single view of the customer
across touch points
• Help the customer to gain a single view of the business,
regardless of touch point
• Use an agile omni-channel commerce platform on a single
cohesive technology stack that integrates with the SAP
ERP and SAP CRM applications
• Offer businesses flexibility in how they use the technology
and how they run it on premise and in the cloud
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 199 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Asset Operations and Maintenance Optimized scheduling of maintenance plans with SAP HANA
SAP enhancement package 6 for SAP ERP 6.0, version for SAP HANA
Scope Key benefits
• Processing for a large number of maintenance plans (for
example, a few million maintenance plans within one
scheduling run)
• Almost no selection parameters needed, because very high
performance of the reports helps ensure processing of all
the plans
• Almost no selection parameters needed, because very high
performance of the reports helps ensure processing of all
the plans
• More frequent execution of scheduling run to help ensure
accurate call dates with better compliance of maintenance
activities
• Almost no selection parameters to help ensure that no
plans are left unscheduled
• Almost no selection parameters to help ensure that no
plans are left unscheduled
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 200 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Account and Contact Management (On Premise) Desktop Connection for SAP CRM solution
Desktop Connection for SAP CRM 2.0
Scope Key benefits
• Help SAP CRM application users to synchronize their
account and contact data with appointment information in
Microsoft Outlook
• Encourage high user adoption by bringing data from SAP
CRM into a work environment that users already know
• Grant online and offline access to most important customer
data and relevant appointments
• Navigate directly from Microsoft Outlook to the user
interface of SAP CRM for more detailed information
• Expend less effort training thanks to enhanced standard
Outlook screens
• Grant users online and offline access
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 201 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Social Customer Engagement (On Premise) Enhancements in the SAP Cloud for Social Engagement solution
SAP Cloud for Customer 1308
Scope Key benefits
• Social profile enrichment with Fan Appz, a personalized
marketing platform that helps turn fans into loyal customers
• Facebook multilevel commenting
• Identification of key issues from social media buzz to
prioritize and manage responses across multiple channels
from a single screen
• Accelerating responses by including the right experts and
collaborating to craft the best answers
• Understanding of the full customer context by leveraging
social and enterprise data
• Assurance that all responses are aligned with social
media policy
• Ability to maintain perspective by staying informed about
trends and patterns
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 202 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Contract Management (ERP) SAP Smart Business for Purchasing powered by SAP HANA
SAP enhancement package 7 for SAP ERP 6.0
Scope Key benefits
• Access to real-time information and simulations for control
and analysis of operational procurement data
• Insight-to-action navigation to resolve the issues or to
optimize the procurement process by proposing
alternatives
• Leveraging SAP HANA to build KPIs from transactional
data
• Flexible compilation of cockpit content
• Real-time access to high volumes of purchasing data
• Fast and complete search across all related business
documents
• Real-time calculation of KPIs and simulations – predictive
analysis
• Integration of analysis and operational activities via
insight-to-action capabilities
• No contradiction between OLTP and OLAP reporting due
to different data sources or levels of information
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 203 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Procurement Analytics (ERP) Optimized purchase order history with SAP HANA
SAP enhancement package 6 for SAP ERP 6.0, version for SAP HANA
Scope Key benefits
• Performance improvements in retrieving purchasing
documents for a selected vendor or material via standard
reporting transactions – purchase orders by vendor,
material, account assignment or number; purchase
requisitions: list display; collective release of purchase
requisitions; assign and process requisitions
• Performance improvements for many operational reports
and transactions dealing with purchase orders that have
large history of goods receipts – for instance, invoice
received and goods received
• Accelerated long-lasting processing of purchasing
documents
• Real-time insight and quick access to information
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 204 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Procurement Analytics (ERP) Virtual data models with most important operational procurement reporting
SAP HANA Live 1.0 for SAP ERP
Scope Key benefits
• Reviewing and analyzing purchase order data using real-
time transactional data along with large volume of historical
data – for example, purchase order value, purchase order
average delivery time ,and order value per vendor over
time
• Integrated operational reporting with most modern reporting
tools from SAP BusinessObjects portfolio, which allows for
more simplified access, processing, and presentation of
data and enables quick decisions by business users
• Accurate business decisions with better analytical reports
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 205 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Billing and Revenue Innovation Management High-volume pricing simulation
SAP Convergent Pricing Simulation 1.0
Scope Key benefits
• Configure pricing scenarios and execute and manage
pricing simulations from a Web-based application cockpit
• Import configured pricing rules from the SAP Convergent
Charging application into SAP HANA for pricing simulations
on historical data
• Replicate customer data and transactions into
SAP HANA to run simulations on historical data
• Execute simulations in memory with SAP HANA for
extraordinary performance on massive data sets and
review results online or export them into other tools
• Optimize average revenue per customer while controlling
costs and risks by testing pricing ideas and concepts
before committing resources
• Run simulations on massive amounts of data sets,
with extraordinary performance
• Make informed decisions in response to changing
business conditions by quickly adapting pricing strategies
• Gain deep insights into the performance of your
business using simulated data, and leverage this
information to build innovative pricing strategies
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 206 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Billing and Revenue Innovation Management Streamlined sharing of partner revenue
SAP enhancement package 3 for SAP CRM 7.0
Scope Key benefits
• Revenue sharing and partner-settlement enhancements to
streamline the onboarding of partners, manage settlement-
based customer billing, and improve payment success
• Revenue sharing and partner settlement in O2C supports
the entire revenue and cost chain for business
transactions with third parties involved in a unique flow
of incoming events
• Managing partner contracts and billing processes
depending on the end-customer invoice and correlating
billing between end-customers and partners improves
business results
• Shifting the risk of payment defaults by end customers to
a partner enables more flexible negotiations with partners
on service fees and margin
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 207 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Billing and Revenue Innovation Management Simplified re-rating of revenue management
SAP enhancement package 3 for SAP CRM 7.0
Scope Key benefits
• Re-rating enhancement
• Reversal tasks that can accommodate multiple reversal
requests for billing documents and invoicing documents
• Re-rating enhancements provide improved options for any
rating scenario, including online-rated consumption items
• When reversing a large number of billing and invoicing
documents, reversal tasks offer the following advantages:
– Reversal tasks decouple the selection of the
documents to be reversed from the execution of the
reversal program
– Reversal tasks make it easier to select the documents
to be reversed
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 208 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Billing and Revenue Innovation Management Prepaid financial customer care
SAP enhancement package 3 for SAP CRM 7.0
Scope Key benefits
• Customer-care functionalities supporting prepaid
customers in regard to financial transactions on their
accounts:
• Display and maintain customer data related to the prepaid
agreement
• Refill, refund, and transfer credits between prepaid
accounts
• Enhance customer-care functionalities supporting prepaid
customers by providing flexible transaction types and full,
transparent visibility into financial transactions on their
accounts:
• Display and maintain customer data related to the prepaid
agreement
• Refill, refund, and transfer credits between prepaid
accounts
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 209 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Billing and Revenue Innovation Management Data storage for high-volume usage
SAP enhancement package 7 for SAP ERP 6.0
Scope Key benefits
• Convergent invoicing: High-volume storage, administration,
and processing of consumption items
• Powerful, high-performance platform for extended-
duration storage and processing of unrated records
of event details
• Ability to base the transfer to rating on business logic and
certain dependencies, such as monitoring
the consumption-item totals for scaled rating
• Flexibility to enrich consumption data and manually create
consumption items
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 210 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Billing and Revenue Innovation Management Flexible deployment option for sales and distribution
SAP enhancement package 7 for SAP ERP 6.0
Scope Key benefits
• Allows for integrated scenarios with distributed sales-and-
distribution (SD) and contract accounts-receivable and
payable (FI-CA) systems
• Decoupling between SD and FI-CA systems provides
more flexibility in system-deployment options
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 211 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Service Request Management (On Premise) Service request processing enhancements in SAP CRM
SAP enhancement package 3 for SAP CRM 7.0
Scope Key benefits
• Various enhancements for service requests for better
usability
• Stronger management of processing times
• Enhanced checklist: Automatic checklist determination, e-
mail notifications, checklist step enhancements, decision-
based checklists
• Boosted productivity of customer service teams
• Enhanced visibility into service levels and improved
compliance with service-level agreements (SLAs)
• Increased compliance with company policies for
customer-issue resolution
• Improved coverage of comprehensive processes via an
enhanced checklist
• Better visibility into the details of checklist process steps
• Greater flexibility through dynamic flow definition
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 212 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Complaint Management (Cloud) Enhancements in the SAP Cloud for Service solution
SAP Cloud for Customer 1308
Scope Key benefits
• Computer-telephony integration (CTI)
• Self-service portal enhancements
• Complaint management for ECC sales
• Returns management for ECC
• Service category management
• Flexible service request types
• SLA management
• Mass update of registered products
• Creation of service tickets and registered products for iPad
• Acceptance of IVR data (CAD)
• Identification of key issues to prioritize and manage
responses across multiple channels from a single screen
• Accelerating responses by including the right experts and
collaborating to craft the best answers
• Improved service-level agreement (SLA) compliance
• Enhanced efficiency in support processes
• Understanding of the full context with social and
enterprise data
• Assurance that all responses are aligned with social
media policy
• Maintaining perspective by staying informed of trends and
patterns
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 213 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Supply Chain Execution Optimized stock and warehouse management with SAP HANA
SAP enhancement package 6 for SAP ERP 6.0, version for SAP HANA
Scope Key benefits
• Performance improvements for operational reporting
transactions like stock overview and stock on posting date
(for example, stocks for posting date, stock consistency
check, best-before date/production date, stock overview,
reservation list) through optimizations with SAP HANA–
specific features, ABAP Open SQL, and Open SQL and
ALV grid
• Real-time stock insight and inventory monitoring
• New graphical visualization for specific reports
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 214 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Listening and Sentiment Analysis Social media integration with the customer interaction center for SAP CRM
SAP enhancement package 3 for SAP CRM 7.0
Scope Key benefits
• Integration of the interaction center with social media
channels
• Automatic retrieval of social media data from integrated
social media channels
• Integration with preferred sentiment analysis engine
• Service agent interaction with social media users via reply,
direct messages, etc.
• Service agent follow-up actions in SAP CRM to provide
services
• Greater ability to monitor and respond to customers
across a variety of social media sites
• Better understanding of customer context by using social
and enterprise data
• Consistent customer service across all interaction
channels
• Improved service efficiency and traceability
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 215 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Market and Customer Analysis SAP Audience Discovery and Targeting
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Use hierarchical, decision-tree segmentation for rapid
targeting of large customer populations
• Leverage data from different sources including, SAP and
non-SAP systems
• Trigger initiatives, such as customized offers, for each
segment and channel
• Easily create customer target groups and targeted
initiatives for quick insight to action
• Integrate with predictive analytics from SAP HANA
• Perform closed-loop execution into SAP CRM and out to
account representatives
• Real-time, intuitive segmentation and targeting of large
customer populations
• Faster insight to action with personalized target lists and
closed loop execution of sales and marketing campaigns
• Quick, flexible, and agile targeting across many
dimensions without need for IT support
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 216 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Market and Customer Analysis SAP Account Intelligence mobile app: Instant, full understanding of the
company’s customer interactions across channels
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Ability of sales reps to execute on insight and
recommendations for their accounts
• Visual account targeting based on customer engagement,
value, and geography
• Mobile, interactive access to customer insight and selling
recommendations
• Reduced sales cycles resulting from more effective
account management
• Increased first-contact resolution rates resulting from a
centralized view of the latest account interactions
• Improved account management resulting from better
decisions about where to focus and what to do next
• Increased revenue and cash flow resulting from improved
accounts receivable and proactive contract management
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 217 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Market and Customer Analysis SAP Customer Value Intelligence: Real-time simulations and predictive
analysis to support sales and marketing activities
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Ability of sales and marketing teams to invest the right
resources in the right customers, products, and channels
• Business recommendations for customer segments to
target and products to position for revenue and margin
growth
• A single view of customer value today and tomorrow, from
data sources in SAP CRM, SAP ERP, legacy systems, and
third-party and social data sources
• Increased effectiveness of sales and marketing for
improved revenue quality
• Better service profitability through enhanced renewal and
pricing
• More cost-effective operations
• Improved customer satisfaction and loyalty of high-value
customers, driving higher customer lifetime value
• Greater ability to match service and sales delivery to
customer value, avoiding over- or under-delivery
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 218 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Market and Customer Analysis SAP Social Contact Intelligence
SAP Customer Engagement Intelligence 1.1
Scope Key benefits
• Consolidate customer data from clickstream behavior,
social networks, and internal business applications
• Determine high-value contacts
• Access a timeline of previous interactions with business
partners and identify trends
• Gather intelligence on contacts from previous interaction
feeds to determine the most appropriate follow-up actions
• Determine the best reaction in response to what customers
have articulated
• Launch activities such as campaigns based on target
groups and follow them over time
• Improved customer engagement during marketing and
sales processes
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 219 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Market and Customer Analysis SAP Customer Value Intelligence
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Unified view of total customer value across all touch points
and systems, including SAP CRM, SAP ERP, legacy
systems, social media, and other third parties
• Predictive analytics powered by the SAP HANA platform for
real-time customer behavior information and more relevant
insights
• Real-time sales recommendations to close a sale and
optimize its value
• Quick targeting and segmentation of customer groups for
specific sales and marketing initiatives
• Invest the right resources into the right customers,
products, and channels
• Increase effectiveness of sales and marketing
• Improve customer satisfaction and loyalty of high-value
customers, driving higher customer lifetime value
• Quickly segment high volumes of customer data for
personalized treatment and faster insight to action
• Grow revenue and margins strategically through more
intelligent, effective decisions and actions across the
business
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 220 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Targeting and Segmentation SAP Audience Discovery and Targeting
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Use hierarchical, decision-tree segmentation for rapid
targeting of large customer populations
• Leverage data from different sources including, SAP and
non-SAP systems
• Trigger initiatives, such as customized offers, for each
segment and channel
• Easily create customer target groups and targeted
initiatives for quick insight to action
• Integrate with predictive analytics from SAP HANA
• Perform closed-loop execution into SAP CRM and out to
account representatives
• Real-time, intuitive segmentation and targeting of large
customer populations
• Faster insight to action with personalized target lists and
closed loop execution of sales and marketing campaigns
• Quick, flexible, and agile targeting across many
dimensions without need for IT support
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 221 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Targeting and Segmentation SAP Account Intelligence mobile app: Instant, full understanding of the
company’s customer interactions across channels
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Ability of sales reps to execute on insight and
recommendations for their accounts
• Visual account targeting based on customer engagement,
value, and geography
• Mobile, interactive access to customer insight and selling
recommendations
• Reduced sales cycles resulting from more effective
account management
• Increased first-contact resolution rates resulting from a
centralized view of the latest account interactions
• Improved account management resulting from better
decisions about where to focus and what to do next
• Increased revenue and cash flow resulting from improved
accounts receivable and proactive contract management
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 222 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Targeting and Segmentation SAP Customer Value Intelligence: Real-time simulations and predictive
analysis to support sales and marketing activities
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Ability of sales and marketing teams to invest the right
resources in the right customers, products, and channels
• Business recommendations for customer segments to
target and products to position for revenue and margin
growth
• A single view of customer value today and tomorrow, from
data sources in SAP CRM, SAP ERP, legacy systems, and
third-party and social data sources
• Increased effectiveness of sales and marketing for
improved revenue quality
• Better service profitability through enhanced renewal and
pricing
• More cost-effective operations
• Improved customer satisfaction and loyalty of high-value
customers, driving higher customer lifetime value
• Greater ability to match service and sales delivery to
customer value, avoiding over- or under-delivery
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 223 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Targeting and Segmentation SAP Social Contact Intelligence
SAP Customer Engagement Intelligence 1.1
Scope Key benefits
• Consolidate customer data from clickstream behavior,
social networks, and internal business applications
• Determine high-value contacts
• Access a timeline of previous interactions with business
partners and identify trends
• Gather intelligence on contacts from previous interaction
feeds to determine the most appropriate follow-up actions
• Determine the best reaction in response to what customers
have articulated
• Launch activities such as campaigns based on target
groups and follow them over time
• Improved customer engagement during marketing and
sales processes
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 224 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Targeting and Segmentation SAP Customer Value Intelligence
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Unified view of total customer value across all touch points
and systems, including SAP CRM, SAP ERP, legacy
systems, social media, and other third parties
• Predictive analytics powered by the SAP HANA platform for
real-time customer behavior information and more relevant
insights
• Real-time sales recommendations to close a sale and
optimize its value
• Quick targeting and segmentation of customer groups for
specific sales and marketing initiatives
• Invest the right resources into the right customers,
products, and channels
• Increase effectiveness of sales and marketing
• Improve customer satisfaction and loyalty of high-value
customers, driving higher customer lifetime value
• Quickly segment high volumes of customer data for
personalized treatment and faster insight to action
• Grow revenue and margins strategically through more
intelligent, effective decisions and actions across the
business
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 225 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Warehouse Management Initial setup of a sandbox system for the SAP Extended Warehouse
Management (SAP EWM) application in short time frame
SAP Extended Warehouse Management 9.0
Scope Key benefits
• Reduced time and cost to implement SAP EWM
• Faster ROI
• Simplified configuration of SAP EWM
• Lower total cost of ownership
• Faster time to value
• Easy-to-implement sandbox that can get up and running
in days
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 226 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Warehouse Management (EWM) Improved usability and analytics
SAP Extended Warehouse Management 9.0
Scope Key benefits
• Creates a fulfillment platform
• Provides a set of top 15 key performance indicators (KPIs)
• Further optimization
• Accelerated time to value
• More mobile options
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 227 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Warehouse Management (EWM) Dock appointment scheduling
SAP Extended Warehouse Management 9.0
Scope Key benefits
• Plan vehicle arrivals in your warehouses efficiently
• Collaborate with all parties involved in an appointment
• Improve on-time delivery performance by integrating
appointment planning, supervision, and collaboration
processes
• Reduce transport spend by streamlining and automating
dock-door planning and appointment scheduling
processes
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 228 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Warehouse Management (EWM) Accelerated implementation of SAP EWM from an existing warehouse that
uses warehouse management functionality of SAP ERP
SAP Extended Warehouse Management 9.0
Scope Key benefits
• Get up and running with existing warehouse management
processes in SAP EWM faster
• Accelerate the benefits of advanced functionality of SAP
EWM
• Faster time to value
• Ability to leverage existing master data and structure
• Ability to take advantage of SAP EWM faster
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 229 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Transportation Management Total landed cost analysis with the ability to compute, analyze, and report
from various information sources
SAP Transportation Management 8.1
Scope Key benefits
• Innovative analytics solution based on SAP technology
• Complete dashboards with drill-down functions into logistics
costs (freight cost), purchase price (price paid to seller,
payment terms, exchange rates), inventory cost (cycle),
administration cost (sourcing staff), and global trade cost
(taxes, tariffs, customs duties, and so on)
• Cost breakdowns, connectors to backend systems, models,
and a user-friendly experience
• Facilitate efficient decision making involving:
– Sourcing strategy
– Manufacturing locations analysis
– Supplier negotiations
– Carrier evaluations
• Make decisions that allow companies to:
– Improve their relative competitive positions
– Become more agile in meeting customer demand
– Boost customer service levels
– Reduce supply chain risk
– Increase overall margins
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 230 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Transportation Management Supply Chain Integrity - business content, advanced analytics and enticing
user experience for transportation
SAP Event Management 9.0 -SCEMSRV 900: SP 0004
Scope Key benefits
• Preconfigured, ready-to-run business content for resource
tracking, covering relevant business events for containers,
railcars, trucks, and so on
• Advanced analytics, providing additional insights into
resources, carrier performance (on-time delivery and
reporting performance), and cycle times
• Consumer-like user experience
• Track and trace resources across supply chain partners,
saving cost and supporting sustainability efforts
• Leverage comprehensive asset visibility,
which complements transparency on goods and orders
from start to finish
• Improve asset inventory accuracy to avoid displaced and
excess inventory, diversions, and shortages
• Boost asset performance
• Enrich usability and gain insight, supporting employees to
work seamlessly across all devices – desktops, tablets,
and smartphones
• Provide aggregated and granular visibility at once,
allowing for educated business decisions
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 231 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Transportation Management SAP Transportation Management rapid-deployment solution for ocean
carrier booking
SAP Transportation Management 9.0
Scope Key benefits
• Booking ocean vessel capacity
• Shipping instructions
• Ocean visibility connected and business enabled with
ocean carriers
• Ability of shippers to set up ocean booking and visibility
functions quickly and integrate cost-effectively with ocean
service providers
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 232 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Transportation Management Shipper transportation management
SAP Transportation Management 8.1
Scope Key benefits
• Shipper extensions and usability upgrades • Map-based planning; greater process usability and
visibility
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 233 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Transportation Management SAP Transportation Management application powered by SAP HANA
SAP Transportation Management 9.1
Scope Key benefits
• SAP Transportation Management to run on SAP HANA
• Managing all transportation operations for multi-modal
domestic and international processes
• Interactive transportation and shipment planning and
collaborative tendering
• Integrated transportation execution, visibility, and
monitoring
• Comprehensive freight cost management with integrated
freight and forwarding order settlement
• Mobile apps for tendering and RFQ processing
• Strategic Freight Management
• T&L collaboration portal
• Fleet management
• Control over transportation to improve compliance and
decrease transportation costs while maximizing available
resources
• Better-informed decisions, exception monitoring, and
alerting to meet customer demand and raise customer
service levels with improved planning accuracy and
quality
• Lower operating costs through improved performance,
decision support, “what if” simulations, and real-time
analysis
• Usage of actual cost in transportation planning and
optimization
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 234 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Transportation Management SAP Freight Tendering for Shippers rapid-deployment solution
SAP Transportation Management 9.0
Scope Key benefits
• Deliver native connectivity for domestic tendering and
carrier collaboration
• Directly support transportation execution in the logistics
execution system functionality of SAP ERP
• Ability to support and synchronize shipments with carriers
and comprehensive business enablement
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 235 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Service Contract Lifecycle Management SAP Jam social software platform integration with SAP CRM service
SAP enhancement package 3 for SAP CRM 7.0
Scope Key benefits
• Collaborate socially using SAP Jam in service requests and
service orders
• Create groups in SAP Jam from SAP CRM service
requests and service orders
• Manage Jam groups from the service request / order
• Display and work with feeds from the service request /
order
• Collaborate within the enterprise and with customers to
solve complex cases
• Simplify communication among geographically dispersed
employees
• Share best practices and accelerate peer-to-peer learning
and onboarding
• Use mobile apps for anytime, anywhere collaboration
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 236 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Service Contract Lifecycle Management SAP Audience Discovery and Targeting
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Use hierarchical, decision-tree segmentation for rapid
targeting of large customer populations
• Leverage data from different sources including, SAP and
non-SAP systems
• Trigger initiatives, such as customized offers, for each
segment and channel
• Easily create customer target groups and targeted
initiatives for quick insight to action
• Integrate with predictive analytics from SAP HANA
• Perform closed-loop execution into SAP CRM and out to
account representatives
• Real-time, intuitive segmentation and targeting of large
customer populations
• Faster insight to action with personalized target lists and
closed loop execution of sales and marketing campaigns
• Quick, flexible, and agile targeting across many
dimensions without need for IT support
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 237 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Service Contract Lifecycle Management SAP Customer Value Intelligence
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Unified view of total customer value across all touch points
and systems, including SAP CRM, SAP ERP, legacy
systems, social media, and other third parties
• Predictive analytics powered by the SAP HANA platform for
real-time customer behavior information and more relevant
insights
• Real-time sales recommendations to close a sale and
optimize its value
• Quick targeting and segmentation of customer groups for
specific sales and marketing initiatives
• Invest the right resources into the right customers,
products, and channels
• Increase effectiveness of sales and marketing
• Improve customer satisfaction and loyalty of high-value
customers, driving higher customer lifetime value
• Quickly segment high volumes of customer data for
personalized treatment and faster insight to action
• Grow revenue and margins strategically through more
intelligent, effective decisions and actions across the
business
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 238 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Service Contract Lifecycle Management SAP Social Contact Intelligence
SAP Customer Engagement Intelligence 1.1
Scope Key benefits
• Consolidate customer data from clickstream behavior,
social networks, and internal business applications
• Determine high-value contacts
• Access a timeline of previous interactions with business
partners and identify trends
• Gather intelligence on contacts from previous interaction
feeds to determine the most appropriate follow-up actions
• Determine the best reaction in response to what customers
have articulated
• Launch activities such as campaigns based on target
groups and follow them over time
• Improved customer engagement during marketing and
sales processes
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 239 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Service Contract Lifecycle Management SAP Account Intelligence mobile app: Instant, full understanding of the
company’s customer interactions across channels
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Ability of sales reps to execute on insight and
recommendations for their accounts
• Visual account targeting based on customer engagement,
value, and geography
• Mobile, interactive access to customer insight and selling
recommendations
• Reduced sales cycles resulting from more effective
account management
• Increased first-contact resolution rates resulting from a
centralized view of the latest account interactions
• Improved account management resulting from better
decisions about where to focus and what to do next
• Increased revenue and cash flow resulting from improved
accounts receivable and proactive contract management
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 240 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Service Contract Lifecycle Management SAP Customer Value Intelligence: Real-time simulations and predictive
analysis to support sales and marketing activities
SAP Customer Engagement Intelligence 1.0
Scope Key benefits
• Ability of sales and marketing teams to invest the right
resources in the right customers, products, and channels
• Business recommendations for customer segments to
target and products to position for revenue and margin
growth
• A single view of customer value today and tomorrow, from
data sources in SAP CRM, SAP ERP, legacy systems, and
third-party and social data sources
• Increased effectiveness of sales and marketing for
improved revenue quality
• Better service profitability through enhanced renewal and
pricing
• More cost-effective operations
• Improved customer satisfaction and loyalty of high-value
customers, driving higher customer lifetime value
• Greater ability to match service and sales delivery to
customer value, avoiding over- or under-delivery
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 241 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Field Service Management SAP Jam social software platform integration with SAP CRM service
SAP enhancement package 3 for SAP CRM 7.0
Scope Key benefits
• Collaborate socially using SAP Jam in service requests and
service orders
• Create groups in SAP Jam from SAP CRM service
requests and service orders
• Manage Jam groups from the service request / order
• Display and work with feeds from the service request /
order
• Collaborate within the enterprise and with customers to
solve complex cases
• Simplify communication among geographically dispersed
employees
• Share best practices and accelerate peer-to-peer learning
and onboarding
• Use mobile apps for anytime, anywhere collaboration
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 242 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Supply Chain Integrity Advanced track and trace functions
SAP Event Management 9.0
Scope Key benefits
• Geo tracking with embedded map – integration with SAP
Visual Business
• Web UI Usability enhancements
• Content for SAP Transportation Management, including
booking-based container tracking, earch via (master) bill of
lading, and instruction tracking for standard operating
procedures
• Timely and accurate tracking information for processes
and assets, tailored to the end user’s needs
• Improved end-user satisfaction
• Reduced time-to action
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 243 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Supply Chain Integrity Supply Chain Integrity - business content, advanced analytics and enticing
user experience for transportation
SAP Event Management 9.0 -SCEMSRV 900: SP 0004
Scope Key benefits
• Preconfigured, ready-to-run business content for resource
tracking, covering relevant business events for containers,
railcars, trucks, and so on
• Advanced analytics, providing additional insights into
resources, carrier performance (on-time delivery and
reporting performance), and cycle times
• Consumer-like user experience
• Track and trace resources across supply chain partners,
saving cost and supporting sustainability efforts
• Leverage comprehensive asset visibility,
which complements transparency on goods and orders
from start to finish
• Improve asset inventory accuracy to avoid displaced and
excess inventory, diversions, and shortages
• Boost asset performance
• Enrich usability and gain insight, supporting employees to
work seamlessly across all devices – desktops, tablets,
and smartphones
• Provide aggregated and granular visibility at once,
allowing for educated business decisions
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 244 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Supply Chain Integrity SAP Event Management rapid-deployment solution for order tracking and
exception management
SAP enhancement package 1 for SAP Event Management 7.0
Scope Key benefits
• Preconfigured solution to improve customer service and
understand and manage exceptions in an order-to-cash
process
• Transparency of all major milestones in a sales order–
fulfillment scenario
• Rapid identification of issues as they occur and
notification of stakeholders in case of deviations from the
plan
• Provision of accurate and comprehensive information to
your customers and extended business network
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 245 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other solutions: Supply Chain Integrity New solution for global batch traceability
SAP Global Batch Traceability 1.0
Scope Key benefits
• Capture batch where-used data from connected SAP ERP
and other batch record systems, in order to achieve
traceability of (and enable immediate reporting from) the
cross-system product batch genealogy
• Enables graphical exploration of the product batch
genealogies and „one click“ reporting
• Get immediate insight into your corporate product batch
genealogy and its distribution to help to protect your brand
and your customer
• One click reporting on the precise identification of the
distribution record to drive pinpointed hold, withdrawal and
recall actions in case of product issues
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 246 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other innovations in Mobile SAP Fiori apps (next release)
SAP Fiori transactional apps for SAP CRM 1.0
Scope Key benefits
• Renews the enterprise employee's user experience with
SAP software features
• Focuses on sales, finance, human resources, asset
management, procurement, and manufacturing lines of
business
• Provides for employee, sales representative, production
worker, production supervisor, project manager, and quality
engineer role-based experiences
• Provides apps for workflow, information look ups, self-
service tasks, analytics, and enterprise searches
• Allows employees to work smoothly across devices –
desktop, tablet, or smartphone
• Provides improved user satisfaction, enables quicker
approvals, and promotes better business decisions
• Helps drive efficiency and productivity of employees and
has a low TCO
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 247 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other innovations in Mobile 3D Visual Enterprise MobileSDK
SAP 3D Visual Enterprise Viewer 8.0
Scope Key benefits
• The SDK includes:
• API, which is called "DVL" (Dynamic Visualization Library).
• API Reference with classes and methods documentation in
Doxygen format.
• Quick start guides for Android, Windows and iOS to help
you get started.
• The SDK enables applications to render and display 3D
files in .VDS (Visual Design Stream) format, and requires
OpenGL ES2 on Android and iOS and OpenGL 2.0 on
Windows. The SDK is written in C/C++ and is distributed as
a set of headers and libraries.
• Enabling 3D Visualisation and therefore better user
experience
• Improved accuracy and quality
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 248 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other innovations in Mobile SAP 3D Visual Enterprise Viewer
SAP 3D Visual Enterprise Viewer 1.0.0, source code shipment
Scope Key benefits
• View interactive, animated step-by-step 3D visual work
instructions created in SAP 3D Visual Enterprise Author.
• Visualize and interact with large complex 3D CAD
assemblies converted with SAP 3D Visual Enterprise
Generator.
• Select parts or assemblies to view CAD and SAP business
information.
• Search, hide, show, and isolate parts and assemblies
• The SAP Visual Enterprise Viewer mobile app enables
users to view, zoom, pan, and rotate interactive 3D data,
play step-by-step animations, and visualize content
created with SAP Visual Enterprise products.
• Increased uptime of mission-critical products and assets
• Improved productivity and utilization of assembly and
maintenance technicians
• Improved quality and reduced time to market with clarity in
processes and consistent execution
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 249 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other innovations in Mobile SAP EHS Safety Issue mobile app
SAP EHS Safety Issue 1.0.0 for iPhone
Scope Key benefits
• Submit safety issues via a mobile device, directly upon
detection, following a clear, straightforward method
• Attach up to four pictures or videos of an observation
• Attach an audio recording of observation details
• Track the status of observations
• Log a safety issue or deviation from corporate safety
policy using a mobile device
• Attach up to four photos or videos, taken with the mobile
device, and describe the observation via audio recording,
with user, location, date, and time information added by
the mobile app
• Automatically send the issue to the SAP Environment,
Health, and Safety Management application, which will
then alert an incident or safety manager for processing
• Check items submitted and sort by date, issue, or status
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 250 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Recent innovations
Other innovations in Mobile Improved usability and analytics for the SAP ERP Quality Issue mobile app
SAP ERP Quality Issue 1.0.0 for iPhone
Scope Key benefits
• Pre-existing features:
– Clear, straightforward method for addressing quality
issues via a mobile device, directly upon detection
– Option to attach up to 5 pictures of the issue
– Option to track the status of issues
• Additional features available since version 1.3.0:
– Additional deployment options (on-premise and cloud
versions of the SAP Mobile Platform, enterprise
edition)
– Ability to add "skin" to your user interface (use colors
and embed icons to reflect the branding of your
company)
– Highlighting of the defective parts in the photo (mark
up with redlining)
– Charts for the "All Issues" page (shown when flipping
the device)
– Hierarchical view of subject code and issue code
– Ability to print or e-mail notification of an issue
• Employee efficiency and motivation – acceptance of
processes
Appendix Planned Innovations
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 252 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Planned innovations
Other solutions: Commodity Management Enhanced commodity pricing
Scope Key benefits
• New quality of analytics and reporting capabilities powered
by SAP HANA
• Instantaneous transactions - results-to-actions
• Unified view of operations without delay
• Empowerment for front-line employees
• Content for Financial Accounting (General Ledger)
• Content for Managerial Accounting (Cost Center
Accounting, Product Costing)
• Open
• Access via standard interfaces, especially SQL
• Access with any client
• Uniform
• One approach for all Business Suite applications
• Analyze cross application boundaries
• Intuitive
• Data models are made simple
• Customizing dependencies are hidden
• Fast
• Reporting performance powered by SAP HANA
• Rapid implementation times
• Real-Time
• Cycle time from recording to reporting is zero
• Built on replication or embedded
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 253 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Planned innovations
Other solutions: Commodity Management Enhanced commodity risk-management analytics
Scope Key benefits
• Analytical reporting based on customer-defined
characteristics (such as book structure) with predefined
analytics for SAP HANA Live
• Enhanced mark-to-market reporting providing day-over-day
comparisons and access to historic values with refined
granularity
• Additional risk profiles for enhanced position reporting for
commodity consumers and converters
• Increased level of detail for risk analysis
• Higher performance levels enabled by the SAP HANA
platform
• Better understand changes to the risk situation
• Innovative position reporting that supports different
commodity risk-management strategies
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 254 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Planned innovations
Other solutions: Commodity Management Smart business for commodity risk manager
Scope Key benefits
• Dashboard including important risk key performance
indicators (KPIs) at a glance
• User can choose from a configurable set of KPIs according
to business needs
• Drill-down functionalities for root-cause analysis
• Prebuilt virtual data models for real-time transactional
analytics
• Overview of multiple KPIs at the same time, enabling an
efficient analysis of the current risk situation
• Understanding of the changes in the risk situation
compared to previous days
• Ability to analyze the attribution of influencing
factors, such as regions or portfolio
• Use of mobile devices for commodity risk managers,
helping ensure a consistent look and feel to the desktop
solution
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 255 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Planned innovations
Asset Visibility and Performance Integrated CAPEX and OPEX planning and lifecycle costing of assets
Scope Key benefits
• Use of in-memory computing analytics (SAP HANA) for
analyzing items that are critical for reducing the cost for
maintenance
• Replacement and repair analysis
• Forecasting of operational cost
• Evaluation of lifecycle cost
• Real-time visibility of asset performance and its financial
impact
• Able to use predictive methodology in reducing risk
• Improving or sustaining the capability of assets, and
identifying the impact they have on CAPEX
• Proposing efficient ways to reduce OPEX and make an
investment (CAPEX) decision based on lifecycle costs
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 256 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Planned innovations
Quality Management and Compliance Support of quality management methods and data privacy in quality issue
management
Scope Key benefits
• Support of generic methodology framework to
support quality management methods for issue processing
• 8D and 5Why processes as examples for methods
• Support of data privacy requirements by provision of
archiving functions for issues and activities
• Application of quality management methods to comply
with industry or general business standards for issue
resolution
• Configuration of such methods made simpler
• Integration with highly usable tools for comprehensive
root-cause analysis
• Improvement in system performance by archiving old data
• Compliance to data privacy standards
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 257 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Planned innovations
Production Planning and Execution MRP Dashboard - a new Cockpit for the MRP Controller
Scope Key benefits
• Massive reduction in MRP runtime with high-speed reads
• Instant update on supply network collaboration with latest
demand information
• High-speed read access to slash runtime of read-intensive
reports
• Real-time access to large volumes of data
• Proposal of different alternatives for taking action
• Able to get business insight not previously possible and
thus identify issues faster than ever before
• Ability to match demand and supply more efficiently than
ever before
• Better customer service than ever before
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 258 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Planned innovations
Sequenced Manufacturing MRP Dashboard - a new Cockpit for the MRP Controller
Scope Key benefits
• Massive reduction in MRP runtime with high-speed reads
• Instant update on supply network collaboration with latest
demand information
• High-speed read access to slash runtime of read-intensive
reports
• Real-time access to large volumes of data
• Proposal of different alternatives for taking action
• Able to get business insight not previously possible and
thus identify issues faster than ever before
• Ability to match demand and supply more efficiently than
ever before
• Better customer service than ever before
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 259 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Planned innovations
Optimized Logistics and Fulfillment Supply Chain Integrity rounds-off for product genealogy
Scope Key benefits
• Expand batch traceability & reporting to handling/storage
unit level
• (Purchase/sales) order-based batch genealogy
• Integration with serialization and business process-based
tracking
• Extend state of the art user experience
• Enable external system queries
• Increase traceability depth and time to insight
• Understand the distribution of batches at the level of
handling/storage units, and thus increase relevance for
Consumer Products
• Gain immediate insight into the batch related order chain
• Delighting user experience
• Allow leveraging SAP GBT as a product batch traceability
information hub
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 260 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Planned innovations
Data-Driven Marketing Product recommendation intelligence
Scope Key benefits
• Making context-aware product recommendations in real
time during customer conversation by using predictive
models
• Leveraging data and work centers like target group and
initiatives from the SAP Customer Engagement Intelligence
solution
• Integration with the SAP Audience Discovery and Targeting
analytic application and other outbound tools
• Boost conversion rates by providing offers at the right time
in the right place
• Improve the customer experience by providing offers that
are relevant
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 261 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Planned innovations
Customer Service, Support, and Warranty Management SAP Predictive Maintenance and Service application
Scope Key benefits
• Problem identification and analysis
• Asset-health monitor
• Critical analysis
• Warranty-claim analysis
• Optimized maintenance and service strategies
• Equipment benchmarking
• Predicted service and spare-part demands
• Better comprehension of asset runtime behavior
• Better visibility into asset working conditions
• Higher uptime of critical assets
• Increased customer retention
• Optimized service and parts planning
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 262 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Planned innovations
Other solutions: Asset Operations and Maintenance Predictive maintenance and service
Scope Key benefits
• Leveraging in-memory computing analytics (SAP HANA) to
predict failure based on a certain confidence and risk level
• Grouping multiple asset health monitors
• Identification of trends in heath indicators for assets
• Predicting optimum time at which inspection as well as
maintenance should be planned, based on trends in
historical failures, age, utilization, environment, and other
parameters
• Increased availability of assets
• Improved compliance
• Reduced cost
• Improved asset safety
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 263 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Planned innovations
Other solutions: Targeting and Segmentation Product recommendation intelligence
Scope Key benefits
• Making context-aware product recommendations in real
time during customer conversation by using predictive
models
• Leveraging data and work centers like target group and
initiatives from the SAP Customer Engagement Intelligence
solution
• Integration with the SAP Audience Discovery and Targeting
analytic application and other outbound tools
• Boost conversion rates by providing offers at the right time
in the right place
• Improve the customer experience by providing offers that
are relevant
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 264 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Planned innovations
Other solutions: Field Service Management SAP Predictive Maintenance and Service application
Scope Key benefits
• Problem identification and analysis
• Asset-health monitor
• Critical analysis
• Warranty-claim analysis
• Optimized maintenance and service strategies
• Equipment benchmarking
• Predicted service and spare-part demands
• Better comprehension of asset runtime behavior
• Better visibility into asset working conditions
• Higher uptime of critical assets
• Increased customer retention
• Optimized service and parts planning
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 265 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Planned innovations
Other solutions: Supply Chain Integrity Supply Chain Integrity rounds-off for product genealogy
Scope Key benefits
• Expand batch traceability & reporting to handling/storage
unit level
• (Purchase/sales) order-based batch genealogy
• Integration with serialization and business process-based
tracking
• Extend state of the art user experience
• Enable external system queries
• Increase traceability depth and time to insight
• Understand the distribution of batches at the level of
handling/storage units, and thus increase relevance for
Consumer Products
• Gain immediate insight into the batch related order chain
• Delighting user experience
• Allow leveraging SAP GBT as a product batch traceability
information hub
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 266 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
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© 2014 SAP AG or an SAP affiliate company.
All rights reserved.