SAP - SAHA EKİPLERİNİZ İÇİN SAP MOBİL UYGULAMALARI

SAP FORUM İSTANBUL Gelecek Bugün

Laurent Rieu

SAP

SAHA EKİPLERİNİZ İÇİN SAP MOBİL UYGULAMALARI

September 20th – SAP Forum Istanbul

Laurent Rieu

Director – Business Development EMEA – SAP Mobile Solutions

Mobilize Your Workforce With SAP Syclo Mobile

Solutions

© 2013 SAP AG. All rights reserved. 3 Public

The world turns on assets that require maintenance and field service

* Examples: Production equipment, tools, vehicles, facilities , power grid

More machines (50B) than people exist in the world

Countless more infrastructure assets

Annual global maintenance spend exceeds $447B

Assets are geographically distributed and the people that service and operate them are mobile


About Syclo

FOCUS 170+ employee company exclusively focused on mobility for over a decade Deep industry & business process knowledge in asset intensive industries Over 600 Customers in 39 countries SAP’s Mobile Co-Innovation Solution for EAM and CRM Field Service

FLEXIBILITY Any ERP/CRM system, network, device or peripheral, optimized for SAP, Maximo Custom-tailored development, configuration and deployment approach

PRODUCTS & TECHNOLOGY Leading development, implementation and management tools Highly configurable and extensible application approach Regarded by analysts as leader and best-in-class in the category

COMPLETE SOLUTION ORIENTATION Unmatched integration expertise to complex systems Far-reaching and diverse partner ecosystem World-class services team Expert technical support


Diverse Customer Community

Challenges in Asset Intensive

Industries


Contract acquisition, ramp-up, run & re-bid

Lack of visibility

Wrench time / “Windscreen time”

First time fix rate

Mean time to repair

Backlog reduction / elimination

Safety / regulatory compliance

Overall Equipment Effectiveness (OEE)

Availability, Performance, Quality

Service Level Agreement compliance

Abatement / penalty payments

Challenges in Asset Management Services


Value of Mobile: Four key areas

Assets

People Data Quality

IT


People

Travel from office to job

Printing Work Orders

System training

Picking up Work Orders

Re-keying hand-written work orders

Changing the assignment

Notifying the office that a notification

needs to be created


September 25, 2013 Copyright © 2008 Syclo LLC. All rights reserved.

People (Continued)

Craft Sequencing – waiting for the next technician before

you can start your work

Picking-up/returning parts

Locating a storeroom with the part

Validating asset to be worked on

Viewing asset history

Recording accurate time/payroll info

Supervisor communications

End of shift turnovers


Assets

Reduce Terminal and Printer requirements

Improved PM Schedules

Improved PM job plans

Improved 1st time fix rate

Extended asset life

Reduced spares inventory

Production uptime improvement

Faster response times

Improved accountability


Data Quality

Data is reliable enough for: Repair or replace decisions

PM cycle optimisation

Standard times for scheduling

Timely data entry/retrieval

Business rule enforcement

Reduced entry errors (e.g. bar-coding)

Accurate Repair History

Real-time status reporting

Faster emergency response

Accurate labor accounting

Timely reporting for Process improvement

Less Supervisor time correcting errors


Want to own the applications

Manage the devices remotely

Need least cost routing

Easy troubleshooting

Expand to new systems

Need it to cope with new devices

Security

Multi-platform support

IT


Best In Class (top 20) Service Companies report

14% Workforce productivity gain over the last 12 months

13% Service profitability gain over the last 12 months

Wrench time is 25-35% of available working hours

Mobility can realistically increase this to 30-40%

= 20% Increase in Wrench Time

Typical metrics …

SAP Syclo Solutions


Proven Process Application Portfolio

Asset Management

Access to asset location,

repair history, work order

details, materials needed

Complete Work Orders and

capture all relevant data

Create Notifications or

Work Orders on the spot

CATS - time & attendance

Guided workflow

Material Management

Speed receipt and back-

order reporting to-and-

from shipping/receiving

Perform physical and

cycle counts quickly

Accept & distribute

incoming materials by

PO

Field Service

Manage service orders

and create confirmations

View, look up, update and

transmit

Record status, materials,

problems, actions,

expenses, customer

signatures and more

View all relevant

customer data

Condition Monitoring

Take measurements and

readings

Historic standards and

safe ranges

Generate notifications

on-the-spot

Trend readings, points

and sequences

to avoid emergencies

and outages

SAP Work Manager SAP Inventory

Manager SAP CRM

Service Manager

SAP Rounds

Manager


Demonstration

© 2013 SAP AG. All rights reserved. 19

SAP Syclo Solutions are Flexible


SAP Syclo Solutions are Multi Source


SAP Syclo Solutions are Designed For The Job


SAP Syclo Solutions are Cross-Platform

What customers say


What Customers Say: National Grid

• Syclo SMART Work Manager for Energy Delivery

• Advanced SOA framework allowed development of composite applications with integration to SAP,

ESRI (GIS), and ClickSoftware (Scheduling)

• One of the world’s largest Utilities covering both Electrical Transmission Grid and Gas Transmission

Network across entire UK

• Business in Northeastern US serving 6M customers

Challenge

Implemented Solution

• Partner alignment within SAP among Syclo, ClickSoftware, ESRI, Ernst & Young, Wipro, Motorola

and Panasonic for best-in-breed selections

• Implemented scalable, flexible mobile platform that allows deployment to workforce without

transaction or user sync issues

• Ability to adapt system to meet complex business and regulatory processes

Benefits


All it Takes is 15 Minutes of Savings

15 minutes of savings per technician per day and the business case is usually done…

Thank you

Laurent Rieu

Director – Business Development EMEA – SAP Mobile Solutions

[email protected]

mailto:[email protected]

Appendix


Driving safety, productivity and reliability in Maintenance

Safety

Visibility

Compliance

Productivity

Governance

Incidents reduced to near zero (goal)

Work capacity increased by 10-20%

Labor productivity increased by up to 50%

Idle time and over-time reduced by 40-60%

Rework reduced by 15-20%

Reduced down-time / production delays by 20-30%

Preventable failures reduced by up to 90%

Maintenance backlog reduced by up to 60%

Inventory carrying costs reduced by 5-10%

Workforce

Assets


Aberdeen Group: State of Service Management 2011, September 2010

Driving growth, profitability and leadership in Service

Leading service organizations

that said investment in mobile

tools is a key strategy for

improving performance

63% Best-in-class (top 20)

companies acheived:

First contact resolution /

first-time-fix

Workforce productivity gain over the

last 12 months

Service profitability gain over the last

12 months

87%

14%

13%


Empowering maintenance technicians SAP Work Manager

Uses Cases

Enable the maintenance side of your business

Install and geo-tag equipment, including meters

View asset schematics, history, dependencies

Execute to guided workflows

Generate notifications and work orders

on-the-spot

Report worker’s status, progress and location

Business Value

Increase plant and equipment performance

Improve workforce productivity and safety

Reduce overtime and cost of maintenance

Promote a 360° view of operations

Reduce unplanned downtime

Keeps the lights on, the drills running, the lines moving

SAP’s industry leading mobile app maintains, inspects and repairs

mission critical assets

SAP insights and references Companies that monitor asset performance in real – time can

improve their asset productivity by up to ~36%

uses SAP Work Manager to maintain its plants,

pipelines and exploratory sites


Empowering technicians, engineers and operators SAP Rounds Manager

Uses Cases

Take measurement points

Conduct operator rounds

Perform maintenance inspections

Execute environmental, health, fire and safety

inspections

Execute compliance inspections

Business Value

Prevent/reduce production stoppages/ delays

Prevent and reduce safety incidents

Reduce maintenance costs

Increase regulatory compliance

SAP’s industry leading mobile app collects meter readings, inspects

assets, promotes compliance

Mitigates risk and prevents the unacceptable

SAP insights and references

Companies that monitor asset performance in real – time can

reduce Un-Planned Downtime Or Outages by up to ~55%

uses Rounds Manager to improve condition

monitoring efficiency

Click to see demo

http://www.youtube.com/watch?v=0CXcRSdRRmI&feature=youtu.be

http://www.youtube.com/watch?v=0CXcRSdRRmI&feature=youtu.be


SAP’s industry leading mobile app for handling and managing parts in the warehouse and the field

Keeps your valuable parts and spares under control and ready to respond

Business Value

Keep inventory moving

Ensure mission critical parts are available when needed

Prevent obsolescence

Control/manage theft and shrinkage

Reduce inventory carrying costs

Use Case

Manage parts and ore inventories

Perform cycle counts

Receive, transfer, issue and adjust

Manage parts during inspections, maintenance,

repairs

Empowering the field service workforce SAP Inventory Manager


Companies that mobilize inventory management can

reduce their manpower hours by 75%

Reduced cost of conducting physical

counts by more than 50%

Click to see

the demo

http://www.youtube.com/watch?v=5dMXLpgdiR4&feature=youtu.be

http://www.youtube.com/watch?v=5dMXLpgdiR4&feature=youtu.be


SAP’s industry leading mobile app for viewing and interacting with 3D part and asset schematics

Keeps the oil flowing, the furnaces burning, the machines running

Business Value

Eliminate inaccuracies and lost time associated with language

differences, paper based transactions, and undocumented part

histories

Increase plant, network and fleet performance

Improve workforce productivity and safety

Reduce overtime and cost of maintenance

Reduce unplanned downtime

Use Case

Deploy with Syclo workforce products to maintain, inspect, repair,

install, remove, select and order parts

View, zoom, pan and rotate interactive 3D part and asset CAD

assemblies

Play step-by-step component animations and work instructions

Empowering workers, technicians and engineers SAP Visual Enterprise Viewer


Companies visualizing their enterprise

reduce complexity and improve productivity

Mitigated escalating costs to publish

documents and training materials with

20% text elimination - $1M annual

savings

Click to see

the demo

http://www.brandsoftheworld.com/download/brand/32372.html

https://documents.wdf.sap.corp/share/proxy/alfresco/api/node/content/workspace/SpacesStore/aba2c550-011c-4811-b862-28b662ecc894/SalesAndMarketing_v25.mp4?a=true

http://www.youtube.com/watch?v=8wC0MQorfpk

http://www.brandsoftheworld.com/download/brand/32372.html


SAP’s industry leading mobile app for service order management to get the job done right

Keep your customers happy while increasing service profitability

Business Value Improve first-time problem resolution

Streamline communications between field & office

Meet SLA compliance

Lower inventory carrying cost and wasted travel

Increase customer satisfaction and revenue

Minimize lost revenue and shorten billing cycles

Use Cases Enables workers to manage service orders and create confirmations

with signature capture

Record status, materials, problems, actions, expenses, customer signatures and more

View customer data, equipment, install base listings, entitlements, contracts & service history

Vehicle stock management

Leverage GIS/GPS for directions

Empowering the field service workforce SAP CRM Service Manager Click to see

the demo


Pharmaceutical companies can manage a large distributed service and

sales force with optimized routing, scheduling, dispatch, time keeping,

and exception management

Uses SAP mobility to provide 360° view of their

installed equipment and improved data

accuracy by 20% at the same time




SAP mobile value proposition for asset intensive companies Virtualize, accelerate and transform

Backed by scale

of SAP and partner

Ecosystem

Scale to a highly

distributed infrastructure

and customer base

An SAP strategic pillar

Largest development

effort in the industry

With Syclo, SAP is

proven leader in

mobilizing core

business processes

Solid roadmap of

enhancements

Most complete mobile

solution in the

industry

Easily configurable

packaged apps

BYOD supported by

easy to use app

stores

Transformative

solutions for

leadership

Accelerate your

decisions

and responses

Foresee and respond

to opportunities

Get ahead of outages,

incidents and failures

Install and activate

new equipment faster

Integrated new

partners/employees

/technologies faster

Respond instantly to

changing demand /

supply conditions

Virtualize

your workforce,

customers, partners

The workforce is no

longer confined to the

desk, control room, or

vehicle

Customer and partner

touches are continual

and interactive

Mobile experience

becomes the

enterprise-wide

experience

Transform the way you

do business, and thus

your ecosystem

Reduce cost of

service delivery

Improve profitability

Free up funds for

investment

Reduce carbon

footprint

Protect property

Save lives and

promote health

Measurably and

directly affect

consumers,

businesses and

communities

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