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Sylvia Barnard and Vinayak Kini M, SAP Custom Development Sebastian Steinhauer and Peter Spielvogel, SAP Imagineering – October 2013
TechEd CD108SAP Screen Personas The power to improve your user experience
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 2
Disclaimer
This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 3
Agenda
History of SAP Screen Personas
Architecture
Flavor creation process
Demo – Building screens Global settings Visual elements Merging tabs Basic scripting Table operations
System administration
Business value
Further Information
History of SAP Screen Personas
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 5
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
We started with a customer’s need for a better usability
Architecture
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1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
Non-disruptive add-on lets you personalize the UX
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 8
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
Non-disruptive add-on lets you personalize the UX
Flavor creation process
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Before you start using Personas, understand the process
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
Identify Processes
Simplify Processes
Analyze Data Requirements
Build Screens Using Personas
Automate Where Appropriate
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 11
It takes a team to deliver a successful Personas project
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
Business process
expertise
Design skills
Personas knowledge
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Process
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
Discover Design Develop Effective Task Flow
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Process
DiscoverDetermine who, why, task triggers, task steps, fields, and issues
Kick off meeting to determine roles, key tasks, number and scheduling of participants Remote interviews with end users Review session with end users
Output: Wireframes and client validated ‘Journey map’ includes existing screen flow and issues
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
Discover Design Develop
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Process
DesignDesign screens that resolve customer issue with elegance as design goal
SAP designers create preliminary solutions and validates with SAP business and technical experts SAP team and customer iterate on designed solution Customer signs off on design
Output: Wireframes, Visual Design and Journey Map
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
Discover Design Develop
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Wireframes
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
Prototyping
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Wireframes
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
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Process
DevelopSAP technical team implements the solution
SAP project team and customer implement the agreed design proposal in SAP Screen Personas Customer validates implementation
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
Discover Design Develop
Building screens Global settings Visual elements Merging tabs Basic scripting Table operations
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 19
Set the look and feel for all screens at one time
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
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Edit mode lets you modify individual screens
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
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Visual enhancements improve usability
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
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Merge information from different tabs onto a single screen
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
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Scripting improves user productivity
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
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Control the properties of any screen element
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
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Table operations make finding information easier
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
System administration
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Administrative settings give you complete control
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
Business value
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Business User Productivity
Cost of Personalization
User Satisfaction
TrainingTime
SAP Screen Personas enhances ERP usability
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 30
Calculate the return for your business scenarios
1 History
2Architecture
3Develop. Process
4Building Screens
5System Admin
6 Business Value
Improve user productivity Number of users% time spent on data entry Per user annual salary Improvement range: 30-60%
Increase data quality Number of data entry errors
annually Average cost to correct each
error Improvement range: 10-30%
Reduce cost of screen personalization Number screens modified per
year Average cost per screen Improvement range: 60-80%
Decrease training costs Number of users% trained annually Training cost per user Improvement range: 40-60%
Additional information
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 32
Further Information
SAP Public WebSAP Screen Personas website:http://www.sapscreenpersonas.com
Fact Sheet:http://wiki.scn.sap.com/wiki/download/attachments/298682098/SAP%20Screen%20Personas%20information%20sheet%2024690_IS_24690_en.pdf
Customer facing presentation:http://www.slideshare.net/peterspielvogel/sap-screen-personas20overviewaugust2013
Watch SAP TechEd Onlinewww.sapteched.com/online
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 33
Further Information
SAP Education and Certification OpportunitiesRKT Learning Map for SAP Screen Personas 2.0:http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000762784&
How-to-instructions:http://goo.gl/Y8I1s
Intro: http://www.youtube.com/watch?v=gquHYSGHol8
Basic Scripting: http://www.youtube.com/watch?v=tpMdktziC_8
Product tour: http://www.youtube.com/watch?v=h5ABusVy9I4
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 34
Further Information
SAP Education and Learning Opportunities
Make SAP ERP Beautiful with SAP Screen Personas:http://scn.sap.com/community/gui/blog/2013/03/05/qa-transcript-from-sap-screen-personas-webinar-1
Streamline Quote to Cash Process with SAP Screen Personas:http://scn.sap.com/community/gui/blog/2013/03/09/qa-transcript-from-sap-screen-personas-webinar-2
Planning, deploying, and managing Personas in your SAP environment:http://scn.sap.com/community/gui/blog/2013/03/18/qa-transcript-from-sap-screen-personas-webinar-3
How to improve master data quality with SAP Screen Personas:http://scn.sap.com/community/gui/blog/2013/04/09/qa-transcript-from-sap-screen-personas-webinar-4
Varian Medical Improves Sales and Distribution with SAP:http://scn.sap.com/community/gui/blog/2013/05/02/qa-transcript-from-sap-screen-personas-webinar-5
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Thank You!
www.sapscreenpersonas.com