Mastering SAP Technologies 2011

Supported by: Produced by:

Mastering SAP Technologies 2011

Tony de Thomasis

Solution Manager Reports

Mastering SAP Technologies 2012

In this presentation I will demonstrate 7.1 magnificent Solution Manager Self Service Reports to help improve your support processes.

Each Self Service Report will be demonstrated live on a Solution Manager 7.1 system.

What we will cover

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Mastering SAP Technologies 2012

1. Security Optimization Service

2. Transport Execution Analysis

3. Data Volume Management

4. Business Process Analysis

5. SQL Statement Tuning

6. Service Level Reports

7. EarlyWatch Alert Report

7.1 Gunfight at the ES Corral

The reports

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Mastering SAP Technologies 2012

1 - Security Optimisation Service (SOS)

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Overview• Verify critical security properties• Identify potential security issuesEstablishment• Update ST-A/PI, ST-PI , ST-SER and RSECNOTE• Run ST14 on Managed systemsSupport Improvement• Reduce risk of system downtime due to wrong user interaction• Ensure confidentiality of business dataMore help• www.service.sap.com/sos• www.service.sap.com/enterprisesupport

Mastering SAP Technologies 2012

2 - Data Volume Management (DVM)

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Overview• Detect data archival, deletion and avoidance opportunities• Analyse the database object by objectEstablishment• Update ST-A/PI, ST-PI , ST-SER and RTCCTOOL• Run TAANA on Satellite systemSupport Improvement• Reduce storage and backup costs• Improve response time by reducing unnecessary database logsMore help• www.service.sap.com/dvm• www.service.sap.com/enterprisesupport

Mastering SAP Technologies 2012

3 - Transport Execution Analysis (TEA)

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Overview• Improve quality, reliability and throughput of transports• Verify critical software logistics properties• Establishment• Update ST-A/PI, ST-PI , ST-SER and RTCCTOOL• Run ST14 on Satellite systemSupport Improvement• Reduce the risk of downgrading development • Promote more rigorous testing processes, and reduce backlogMore help• http://www.sdn.sap.com/irj/sdn/swchangemgmt• www.service.sap.com/enterprisesupport

Mastering SAP Technologies 2012

4 - Business Process Analysis (BPA)

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Overview• Provides insight and facts about your core Business Processes• What are the most commonly performed Business Processes?Establishment• Update ST-A/PI, ST-PI , ST-SER and RTCCTOOL• Run ST14 on Satellite systemSupport Improvement• Provides indicators to stabilise and improve Business Processes• Identify Business Process configuration issues and missing stepsMore help• www.service.sap.com/bpm• www.service.sap.com/enterprisesupport

Mastering SAP Technologies 2012

5 - SQL Statement Analysis (SQLA)

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Overview• Top down SQL Cache analysis for inefficient programs• Analyse performance problems and bottlenecks on the db serverEstablishment• Update ST-A/PI, ST-PI , ST-SER and RTCCTOOL• Run ST14 on Satellite systemSupport Improvement• Improve response times for critical transactions• Optimize use of hardware resources and increase stabilityMore help• www.service.sap.com/solutionmanagerbp• www.service.sap.com/enterprisesupport

Mastering SAP Technologies 2012

6 – Early Watch Alert (EWA)

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Overview• Detailed overview of current status for entire solution landscape • Historical aggregated solution KPIs and detailed statistics• Establishment• Update ST-A/PI, ST-PI , ST-SER and RTCCTOOL• Solution Manager Diagnostics to be set-up for Managed systems • Support Improvement• Audit trail helps to promote motivation with your SI Partner• Preventative monitoring for the entire SAP SolutionMore help• www.service.sap.com/ewa• www.service.sap.com/earlywatch• https://service.sap.com/sap/support/notes/1257308

Mastering SAP Technologies 2012

7 – Service Level Report (SLR)

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Overview• Track selected KPI’s against agreed thresholds• Generate performance trends for Capacity Management process Establishment• Update ST-A/PI, ST-PI , ST-SER and RTCCTOOL• System Monitoring work-centerSupport Improvement• Metrics geared towards establishing a Capacity Planning process• Reporting on Business Process alert statistics and trends analysis More help• www.service.sap.com/slr• www.service.sap.com/enterprisesupport

Mastering SAP Technologies 2012

7.1 – Gunfight at the E.S. Corral

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Learn to shoot with both hands at the Enterprise Support Academy

www.service.sap.com/esacademy• Guided Self Services• Expert Guided Implementation• Meet the expert• Best Practices

www.service.sap.com/enterprisesupport• Customer Experiences

o Benefit Case Simulations

Mastering SAP Technologies 2012

The Bonus Slide

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• 551646 - Oracle SQL check rating strategy for EWA• 1251291 - 'Main Business Hours' for Hardware Capacity• 1404944 - BWA 7.2:Usage of additional monitoring tools• 1257308 - FAQ: Using EarlyWatch Alert• 1143775 - SAP Service Content Update• 863362 - Security checks in the SAP EWA• 1040343 - EWA for Solutions• 1529948 - HANA specific checks EWA• 1507629 – BOE specific checks EWA

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Questions

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Tony de Thomasis

SAPWorks

Tony.dethomasis@sapworks.com.au

+61 427 689 053

Mastering SAP Technologies 2011

Supported by: Produced by: