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Issue ManagementUsing Issue Management with Implemetation Tools in Solution Manager.

08Fall

SAP Solution Manager

h t t p : / / w w w . l i n k e d i n . c o m / i n / s o l u t i o n m a n a g e rW e n c e s l a o L a c a z e

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Table of ContentsAuthor Bio ..................................................................................................................3

Landscape Preparation: .............................................................................................4Users Preparation: .....................................................................................................4Start to use Issues .....................................................................................................4

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Author BioMy name is Wenceslao Lacaze and Ive been working as a SAPbasis Administrator and Solution Manager Consultant for the last 8

years.Im a Techno-Functional SAP Solution Manager Subject MatterExpert (SME), I Design, Build and Implement the product using RunSap Methodology.I have developed a very extended experience with medium andlarge scaled SAP installations in several (multi)nationalenvironments.

I am based in Argentina, but work all around the World.I work directly for clients or via an agency.I do speak Spanish, Italian and English fluently.You can contact me at:Email: wlacaze@gmail.comhttp://www.linkedin.com/in/solutionmanager

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mailto:wlacaze@gmail.comhttp://www.linkedin.com/in/solutionmanagermailto:wlacaze@gmail.comhttp://www.linkedin.com/in/solutionmanager

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Landscape Preparation:For this Demo we use 3 client inside Solution Manager

801 Development

802 Quality

803 Productive

Users Preparation:We create 5 diferent users and profiles

Creates and confirm the Change Request

Categorizes, Approve and monitors Change Request.

Implements a change, and hands it over to the Tester

Test changes and ajust the Change Document Status

Manages and coordinates software logistics

Start to use IssuesThey are 2 way to create issues inside solution Manager:

During the implemetation:

We can use the transaction SOLAR01 and then in the Project Z_IMPDEM01 we can create a

Issue in

Business Scenario 01

Business Proces 01

Process Step01

The consulant goes to Issue/Message tab and select Create Issue

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During the Operation

Inside Solution manager run the transaction SOLMAN_ISSUE_MGMT and clickin Create Issue

We need to identify this information

Priority:1. VeryHigh2. High3. Low4. Medium

Due on

DateShort Text

Description of the Issue

Subject Change

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ManagementCustomer/ProjectManagement

Customer Management

Project Planning

Project Realization

Test Management Operation Business Process

Management

Data Management andArchiving

Interface Management

PerformanceManagement

Support Organization &Processes

System Management System and Data

Security

Solution Functional Gap

Functional Realization

Process Integration

Software Error

Solution landscape

Technical Infraestructure

Solution

Maintenace

IT Strategy

Maintenance Extension Software Change

Management

Upgrade and ReleaseManagement

Status1. Draft2. Open3. In Process4. Completed

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You upload document like attachment

In the Tab Context you need to identify if the issue is on Solution Context, Projector is releated to Higher-Level Top Issue.In this sample we create the Issue for the Solution AOME_CHARM., and we identifythe issue in the Process Step StepName01 in the System SM4.

In the Tab Recommend Tasks you can propose some task for solve the Issue

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When you create a task the system ask for

Priority

Due on Short Text

Status

Description.

The person who execute the Task write the result of the task in the tab OutcomeRecording

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In the Processing Iformation Tab you can assing the Task to some user and youhave a Log to write notes

In the Recommended Tasks you can see all the Task asigned to this issue and thestatus.

In the Messages/Expertise-on-Demand you can assign the Issue to OSS Message oryou can order a SAP Service whit Expert-on-Demand Requests.

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In the Service Session you can identify the Service Sessions for this Issue, this iswhen you order Expert-on-Demand

You can Assign Change Request to the Issues in Change Requests tab.

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In the Processing Information you can Assign the Issue to the Users, coment the

Issue, and see how much time expend SAP for the support

In the Summary Button you can see all information releated to this Issue

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When you close the Issue you have the posibility to leave a feedback in ClickinFeedBack link

In the Issue Survey you can write some coments about the service.

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