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Public
May 2015
SAP‘s User Experience Strategy
Public
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Disclaimer
This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
4© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Technology(feasibility)
Business(viability)
Design Innovation
People(desirability)
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The Value of User Experience
http://experience.sap.com/designservices/
Gr
ea
tU
se
rE
xp
er
ien
ce Gain productivity
Save training costs
Decrease user errors
Decrease change requests
Increase user satisfaction
Increase customer loyalty
Increase solution adoption
Strengthen relationship (IT and business)
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Unified UX Direction for all SAP SoftwareAll applications & UI technologies to converge to the SAP Fiori UX
SAP HANA Platform
Applications Analytics
SAP Fiori User Experience
This is the current state of planning and may be changed by SAP at any time.
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SAP Fiori UX
Concept
Role-based SimpleResponsive Coherent Delightful
TechnologyDesign
Information
Architecture
Visual
Design
Interaction
Patterns
User Interface
Business Logic
*: SAP’s preferred way to build SAP Fiori apps is using SAPUI5, but other technologies might be applied as well
*
OpenUI5Web & Open
Standards
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SAP Fiori User ExperienceSimple User Experience for easy and sophisticated tasks
Simple Finance - Clear incoming paymentsoptimized for desktop usage
My Leave RequestsDesktop/Tablet/Phone
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Us
ag
e/
rea
ch
The SAP User Experience Strategy Evolution
Existing Applications
RENEW ENABLENEW
New Applications
UX Design Services
SAP Fiori UX
This is the current state of planning and may be changed by SAP at any time.
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Internet of Things (IoT) Example: Asset Intelligence Network
This is the current state of planning and may be changed by SAP at any time.
Transform Your business operations
Re-imagine Your business
Connect Anything
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SAP FIORI is the user experience paradigm for SAP S/4HANA
Procurement: Supplier detailsDesktop/Tablet/Phone
SAP FIORI UX
REAL-TIME & SIMPLIFIED
SAP HANA
This is the current state of planning and may be changed by SAP at any time.
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SAP Fiori UX for CloudSAP Cloud for Customer
This is the current state of planning and may be changed by SAP at any time.
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Visual Experience in AppsBILT with SAP Visual Enterprise
http://www.biltapp.com/
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SAP Fiori App Portfolio (SAP Business Suite)
SAP Fiori apps reference librarywww.sap.com/fiori-apps-library
www.sap.com/fiori-demo
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New Offerings on SAP HANA Cloud Platform Geared to Realize Cloud-based SAP Fiori Application Scenarios
This is the current state of planning and may be changed by SAP at any time.
EXPERIENCE SAP FIORI
SAP Fiori, demo cloud edition
Get free access to SAP Fiori demo apps
SAP Fiori, trial cloud edition
Connect SAP Fiori demo apps to your backend system
Adapt SAP Fiori demo apps to your needs
SAP Fiori, cloud edition
Use SAP Fiori apps productively from the cloud
www.sap.com/fiori-demo
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SAP Fiori UX for CloudSuccessfactors – Lab Preview
This is the current state of planning and may be changed by SAP at any time.
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SAP Fiori UX for CloudFieldglass and Ariba – Lab Preview
This is the current state of planning and may be changed by SAP at any time.
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Side Panels for SAP GUI
WebDynpro ABAP / Floorplan Manager
RENEW: Desktop scenariosSimplify UIs for key roles
User Applications & Content
SAPUI5
Entry Point
SAP NetWeaver Business Client,SAP Enterprise Portal,SAP Fiori launchpad*
*: This is the current state of planning and may be changed by SAP at any time.
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SAP Delivered Fiori App
Customer Extended App
New Field
Add Function
ENABLE: Adapt/Develop SAP Fiori Apps SAP Web IDE for SAP Fiori / SAPUI5
Hide Area
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ENABLE: Simplify SAP GUI Screens SAP Screen Personas*
‘Do-it-Yourself’ to your specific needs
*: available for SAP GUI, planned for Web Dynpro ABAP/ Floorplan Manager
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ENABLE: Apply your BrandUI theme designer
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SAP NetWeaver Business Client
SA
P M
ob
ile P
latf
orm
Se
rvic
es
SAP‘s Key UI Tools & Technologies
SAP Enterprise Portal
SAP Fiori launchpad
UI t
he
me
de
sig
ne
r
DYNPRO
Web DynproABAP/FPM 2
1
Flexible UI Designer
GATEWAY
SAPUI5
SAP Web IDE
UI Technologies
UI Tools
UI Clients
1: Harmonized in run & design time with WebClient UIF, 2 Floorplan Manager, 3: for HTML & Windows
SAP GUI3
SAP Screen Personas
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SAP Fiori ArchitectureHigh-Level Overview & Recommendation
SAP Business Suite …HCM
Frontend ServerSAPUI5 Content Gateway / OData
SAP Mobile Platform (SMP)
Benefits added by SMP 3.0
Security – devices, data, content
Application lifecycle management
Offline enablement
Authentication
Multi-platform support
(Apache Cordova)
Push notifications
Monitoring & Logging
This is the current state of planning and may be changed by SAP at any time.
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SAP UI Client Convergence Plan
The SAP Fiori launchpad (FLP) will become the web-based entry point for SAP business applications across platforms and devices.
Offering the transition to SAP Fiori user experience through
SAP Portal
SAP NetWeaver Business Client for Desktop
leveraging established infrastructures and best practices in the SAP Fiori launchpad
* SAP Fiori apps can be already consumed in the various clients as of today. This is the current state of planning and may be changed by SAP at any time.
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Key Takeaway on UI Technologies
Choosing the right tool or technology is one important step.
However, in order to achieve a high level of user experience,
it is neither the first nor the most important step.
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Observations from 350+ customer engagements
IT organizations require design
skills
Technology(feasibility)
Business
(viability)
People(desirability)
Technology(feasibility)
Business(viability)
Several UX issues could be solved
with existing SAP tools
IT organizations need to understand
the needs of their end users better
End users perceive custom-built screens as
SAP standard screens
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G
Designing the HBC Web ShopCocaColahttp://experience.sap.com/designservices/work/designing-the-coca-cola-hbc-web-shop
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Optimizing Signal DetectioneBay
Faster decisions based onUser-centered design powered by SAP HANA
http://experience.sap.com/designservices/work/optimizing-ebays-signal-detection
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Medical Research InsightsNCT Heidelberg
Design + SAP HANA = InnovationWon 2 Design Awards
http://experience.sap.com/designservices/work/simplifying-nct-patient-data-to-save-lives
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DiscoverWho are the users, how do they work? What are their daily challenges?
DesignCreate UI mockupsGet and incorporate user feedback
DeliverImplement the solutionConduct user acceptance tests
Design is a Process
Scope
360°
Research
Synthesize
Ideate
Prototype
Validate
Implement Deploy
Test
DesignDiscover Deliver
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INNOVATE Explore the business value of HANA and design & develop an attractive solution
EMPOWER Empower your organization with Design Thinking and Design
REALIZE Implement SAP Fiori or SAP Screen Personas
ADVISECreate a customer UX strategy &roadmap
SAP’s UX Design ServicesBusiness needs
UX
Ma
turi
ty
TimeDESIGN THINKINGpowered by
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SAP’s UX Design ServicesOffering powered by RDS
UX
Ma
turi
ty
Time
INNOVATE
EMPOWER
REALIZE
ADVISE
DESIGN THINKINGpowered by
UX advisory for business and technology
UX Adoption Kit for SAP Fiori and SAP ScreensPersonas
Optimize existing solution
Design and development enablement
Discover & Design Business Innovation
Develop custom solution
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People + Process + Space = Innovation Culture
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SAP’s customers are enthusiastic about SAP UX
Video VideoVideo
Hampshire County Council & DeloittePacific Drilling Dong Energy
VideoVideo Video
SaskPower Vilore FoodsVocera Communications
See more stories in the UX Success Stories Flipbook
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1. There is a shift from features to experience
2. All application & UI technologies converge to SAP Fiori UX
3. Create your own UX strategy
4. SAP supports your UX transition
Key Points To Take Home
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References and LinksWhere to go for more information
Start your UX journey and get involved experience.sap.com
Calculate the value of UX
experience.sap.com/designservices/
Experience SAP Fiori UX
www.sap.com/fiori-demo
SAP Fiori apps reference library
www.sap.com/fiori-apps-library
Explore UI technologies
sap.com/uxexplorer
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