Ease the lives of people and businesses interacting with the
Government and contribute in establishing Dubai as a leading
economic hub. H.H. Sheikh Mohammed Bin Rashid Al Maktoum, April
2000 The Mandate
Slide 5
Was defined as a quest to revolutionize Government services.
Sparked a massive reassessment of how IT and the internet could be
used to increase transparency, improve service delivery and reduce
costs. Every one of Dubais 24 Government agencies were online with
services within 18 months Today more than 600 eGovernment services
(over 170 transactional) The Response
Slide 6
Provide transparency & consistency Utilize leading
e-technologies as enablers for improving the delivery of Government
services to businesses, citizens, residents, visitors and other
Governments. Develop an integrated & holistic approach to
online service delivery. Reduce the costs & increase the
efficiency of Government. Standardize Government processes and
procedures. Exploit synergies between departments and agencies.
Ultimately, to achieve customer-focused, fully transactional &
seamless services which make Department boundaries transparent to
businesses and the public. Objectives
Slide 7
To provide essential Government services online within 18
months. Conduct 70% of all Government services online by 2005. Time
Frames
Slide 8
The Approach
Slide 9
Traditional Dubai Traditional Dubai Government Government
Traditional Dubai Traditional Dubai Government Government
E-Government Development VISIONING Ease the lives of people and
businesses interacting with the Government and contribute in
establishing Dubai as a Leading Business hub
Slide 10
SERVICE OBJECTIVES Customer Focused Innovative Effective in
delivery Integration among constituents Self financing..
E-Government Development VISIONING Ease the lives of people and
businesses interacting with the Government and contribute in
establishing Dubai as a leading business hub VISIONING Ease the
lives of people and businesses interacting with the Government and
contribute in establishing Dubai as a leading business hub
Slide 11
SERVICE PILOTS Customer Centric Services NEW BUSINESS FORMATION
Satisfying Market Gaps SERVICE OBJECTIVES Customer Focused
Innovative Effective in delivery Integration among constituents
Self financing SERVICE OBJECTIVES Customer Focused Innovative
Effective in delivery Integration among constituents Self financing
E-Government Development
Slide 12
SERVICE PILOTS Customer Centric Services SERVICE PILOTS
Customer Centric Services NEW BUSINESS FORMATION Satisfying Market
Gaps NEW BUSINESS FORMATION Satisfying Market Gaps E-Government
Development Business Licensees Fee Collection Certificates of
Origin Driving Licenses Vehicle Registration Building Permits NOCs
for Construction Bill Presentation and Payment Visas & Health
Cards Professional Permits Legal Case Tracking Mapping Services
Advisory Services Tejari
Slide 13
Provide clear vision Plan prudently, act fast and decisively
Pursue strategic synergies Build momentum through early wins
Communicate extensively Demonstrate government commitment Utilize
technology as a key enabler Set and track explicit financial
targets Critical Success Factors
Slide 14
High Priority: eProcurement
Slide 15
eProcurement Identified as High Priority Complete transparency
of Government opportunities, procedures & processes delivering
fairness and consistency. Improved efficiency & effectiveness
of Government agencies. Removal of beaurocracy and red tape.
Elimination of procurement-related fraud and corruption. Reduced
costs of Government procurement. Streamlined interaction between
Government & business. Improved international competitiveness
of private sector companies. Leading the corporate sector in the
deployment of online services. Demonstrating a commitment to
electronic commerce & the development of a knowledge
economy.
Slide 16
and most importantly Ability provide high visibility quick wins
for the eGovernment Program. Ability to leverage natural market
momentum.
Slide 17
Ernst & Young, 2002 B2B Where the Action Is Relative
e-Commerce Value in the Middle East, 2005
Slide 18
Why a Marketplace? All procurement is going online and will
eventually be done electronically. The majority of procurement will
be done through Marketplaces Marketplaces deliver tremendous
benefits to Government, business and ultimately the community
through reduced costs & increased efficiencies.
Slide 19
Are 3 times as likely to use trading exchanges Are 4 times more
likely to buy via online auctions Are twice as likely to purchase
from suppliers' online catalogs Purchase 3 times as much online Are
21 times more likely to achieve procurement savings of between 10%
and 50% Are 10 times more likely to have reduced their costs of
purchase-order management by between 10% and 50% Marketplaces: the
key to High Performance High performing companies: High performing
companies: Measured in terms of profitability versus market average
Source: Benchmark Research, 2002
Slide 20
Launched on June 20, 2000 The word Tejari means Trade or
Commerce in a number of the regional languages, such as Arabic,
Urdu, Hindi, & Farsi The business model reflects a trading
community For regional public & private sector organizations to
buy & sell products & services online Open & Horizontal
(B2B & G2B) electronic Marketplace Tejari History
Slide 21
The Tejari Vision To enable the regions government and private
sectors to realize the dramatic cost savings, greater efficiencies
and extended market reach which is facilitated by online
procurement through Tejari.
Slide 22
Tejari eMarketplace Tejari is a Horizontal eMarketplace
Slide 23
Typical Transaction Flows
Slide 24
The Impact of Tejari
Slide 25
Dubai Government Involvement Tejari was required to prove its
value to Government agencies Dubai Government joined Tejari in May
2001 Dubai Government consists of 24 Government Departments
(Municipality, Electricity & Water Authority, Economic
Development, Land, Real State, Immigration, Health & Medical
Services, Dubai Police etc.) After 2 years the Dubai Government
documented dramatic streamlining of procurement processes,
reduction of buying cycles, increased transparency, significant
cost savings and elimination of paper work.
Slide 26
Reduced Costs Dubai Water & Electricity Authority Saved
over 48% in stationary costs. Dubai Civil Defense Saved over AED 1
Million on fire fighting equipment. Emirates Airlines Saved over
AED 2.5 Million saving on inflight menus & AED 2 Million on
mineral water. Dubai Municipality Saved over AED 120,000 on desktop
computers. Dubai Police Saved over 14% on uniforms, shoes, helmets
and other equipment. Eritrean Government Saved over 32% on 2500
pcs, monitors & peripherals Dubai Government Saves over 14% on
average across all agencies
Slide 27
Reduced Procurement Cycle Times Dubai Government Workshop From
3 weeks to 10 days for automotive spare parts Dubai Ports Customs
& Free Zone Corporation From 3 weeks to 10 days for cabling and
tires Emirates Airlines From 3 weeks to 24 hours for corporate
printing. Dubai Electricity & Water Supply From 20 days to 5
days for electrical items Dubai Municipality From 2 weeks to 7 days
for chemicals & insecticides Nakheel From 6 months to 4 weeks
for specialized light fittings Dubai Health & Medical Services
From 5 days to 2 minutes to prepare summary of quotations
Slide 28
Extended Market Reach Small IT products supplier who had never
supplied to Government Awarded over USD$2M in Government contracts
within 60 days of participating in Tejari auctions. Large private
group company in the manufacturing industry Expanded supplier base
from one to six suppliers for specialized pallets, overcoming
non-competitive pricing and poor responsiveness. Large IT company
focused on only large corporate contracts Extended market reach
into small-medium opportunities by deploying low-cost resources to
bid on Tejari auctions. Leading transport company with ad hoc
printing requirements Reduced costs by 50% by awarding business to
a non-traditional printing company with which they had no prior
relationship. World Food Program whod been unable to source 1.5M
polypropylene bags Accessed 7 quality suppliers and awarded the
business in 18 hours, meeting a critical deadline for the provision
of humanitarian aid.
Point to Point Integrations 100s of integration projects
Buyer-hosted catalogs Buyer Suppliers Integration: Point to
Point
Slide 31
Enterprises that rely on point-to-point solutions will fail to
integrate systems & processes effectively with more than 25% of
their business partners (80% probability, Gartner) Enterprises that
rely on point-to-point solutions will fail to integrate systems
& processes effectively with more than 25% of their business
partners (80% probability, Gartner)
Slide 32
Suppliers Enterprises that rely on point-to-point solutions
will fail
Slide 33
Single Point Integration 1 integration project Tejari-hosted
catalogs Buyer Suppliers Integration: Tejari eMarketplace
Slide 34
Single Point Integration for Suppliers Tejari-hosted catalogs
Single Point Integration for Buyers Suppliers Buyer Many Buyers to
Many Suppliers
Slide 35
Current Status
Slide 36
The Middle Easts eMarketplace Operational since June 2000 Value
of business thru Tejari exceeds $US 1 Billion Paid members on
Tejari - 3,000+ Online tenders conducted - 26,000+ Online purchase
orders - 47,000+ Catalog items managed on Tejari - 50,000+
Slide 37
Tejari covers all major Commodities More than 1000 major
suppliers representing over 100 commodity groups and over 50,000
cataloged items
Slide 38
Trading Partner growth - Quarterly Members Quarters
Dubai Government Transactions Number of Government Purchase
Orders Created Number of Government Tenders Awarded Expected
Slide 41
Tejaris current membership includes regional and international
business leaders such as:
Slide 42
The Market is set for High Growth
Slide 43
Expanding international trading relationships Connecting to all
regional markets Accessing a diverse base of regional buyers &
suppliers Increasing competition & transparency Expanding
international trading relationships Connecting to all regional
markets Accessing a diverse base of regional buyers & suppliers
Increasing competition & transparency Bahrain Egypt India Iran
Iraq Jordan Kuwait Lebanon Saudi Arabia Africa Syria Turkey UAE
Qatar Bahrain Egypt India Iran Iraq Jordan Kuwait Lebanon Saudi
Arabia Africa Syria Turkey UAE Qatar