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Sbhs service excellence video final for website 4-2014

Date post: 17-Jan-2017
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Page 1: Sbhs service excellence video final   for website 4-2014
Page 2: Sbhs service excellence video final   for website 4-2014

Streamwood Behavioral Healthcare System is committed to

providing children, adolescents, young adults and their families

with compassionate treatment that encourages independence,

self-responsibility and personal growth.

We do this by providing HOPE throughout our system of care.

Page 3: Sbhs service excellence video final   for website 4-2014

Healthy Opportunities within a

Peaceful Environment

Page 4: Sbhs service excellence video final   for website 4-2014
Page 5: Sbhs service excellence video final   for website 4-2014

“Hope begins in the dark, a stubborn hope that if you just show up

and try to do the right thing, the dawn will come.

You wait and watch and work: you don't give up”

Anne Lamott

“He who has health, has hope.

And he who has hope, has everything.”

Proverbs

Page 6: Sbhs service excellence video final   for website 4-2014

Children, families and young adults from throughout the state of Illinois

come to us feeling . . .

Page 8: Sbhs service excellence video final   for website 4-2014

With the many roads traveled that lead to Streamwood Behavioral Healthcare System,

children and families look to us to make them the centerpiece for

HOPE through Healing.

Page 9: Sbhs service excellence video final   for website 4-2014

PARTIAL HOSPITALIZATIONINPATIENT HOSPITALIZATION

INNOVATIONS ACADEMYOUTPATIENT SERVICES

Page 10: Sbhs service excellence video final   for website 4-2014

HOPE through Continuum of Care Let us help you find your way

Inpatient Services

Partial Hospitalization Day Program

Outpatient Services

Therapeutic Day School

Page 11: Sbhs service excellence video final   for website 4-2014

Inpatient Services

Social Skills TrainingMedication Monitoring and Education

Comprehensive Multi-Disciplinary Diagnostic EvaluationIndividual, Group, and Family Counseling

Pet TherapyBehavioral Therapy

Parent Training and Support SessionsAcademic and Classroom Tutoring

Case ManagementExpressive Therapies

Page 12: Sbhs service excellence video final   for website 4-2014

Partial Hospitalization Day ServicesCoping Skills

Substance AbuseConflict Resolution and Anger Management

Expressive Therapy Health Education and Nutrition

Effective CommunicationEducation and Tutoring

Page 13: Sbhs service excellence video final   for website 4-2014

Outpatient Services

Structure and education to help youth and their families manage difficult behaviors

Encouragement to learn alternative ways to respond and interact

A setting of trust and respect allowing for the best coordination of treatment success

A safe, structured and nurturing group environment allowing clients to connect with others managing similar issues

Page 14: Sbhs service excellence video final   for website 4-2014

Innovations Academy

Supporting continued student social and vocational development with transitional reintegration to home school, community and

post-secondary education and training

Helping students enhance their problem-solving skills

Increasing student self-awareness in regards to strengths, challenges, and goals for future academic and emotional growth

Page 15: Sbhs service excellence video final   for website 4-2014

HOPE through Support

Seeking help for a loved one can be stressful and may leave parents, guardians and families

feeling overwhelmed. We understand that dealing with an emotional

or behavioral health issue affects the entire family, not just the individual seeking or needing help.

We are dedicated to providing HOPE through Support

for all of those in our care.

Page 16: Sbhs service excellence video final   for website 4-2014

Our entire continuum of care is staffed by multi-disciplinary treatment teams consisting of:

· Child and Adolescent Psychiatrists· Advance Practice Nurses· Board Certified Behavioral Analysts· Therapists· Nurse Managers· Charge Nurses· Registered Nurses· Clinical Managers· Program Specialists· Behavioral Health Technicians· Expressive Arts Therapists· Learning Behavioral Specialists (Special Education Teachers) · Educational Support Staff· Psychologists· Assessment & Referral Staff

Page 17: Sbhs service excellence video final   for website 4-2014

HOPE through Education• Parent and Family Therapy sessions and family training for safety and intervention • Trauma-informed training • Communication with parents and guardians regarding patient or student progress • Communication to parents from the clinical team on the Behavior Intervention Unit • SBHS acts as a teaching facility for numerous universities

(nursing, therapy, BCBA, psychiatry, art therapists, psychology) • Trainings provided to community partners • Using our Consumers and Data from our Consumers to Educate Us

• Meritorious Certified Instructor by the Crisis Prevention Institute

• Outpatient and PHP programs welcome New Advance Practice Registered Nurse

Page 18: Sbhs service excellence video final   for website 4-2014

HOPE through Teamwork• Thorough New Hire staff orientation process • Employee of the Month parking space

• Snowman Competition

• Service Excellence recognition cards • Leadership training for mid-level managers • Restraint/Seclusion Reduction Newsletters • Monthly luncheons with the CEO to address questions and take staff suggestions

• Years of Service Awards

• Staff appreciation and Team Building activities

Page 19: Sbhs service excellence video final   for website 4-2014

HOPE through Community Partnerships• Trainings and Seminars provided to our partners and general community

• Partnerships with: • Village of Streamwood• Hanover Township• Illinois SASS agencies• School Districts U46, 211 and 58 • Numerous Universities for internship placement • Various social service organizations• Illinois Court System

• Blood Drive with Heartland Blood Centers

• Can and Food Drives and Distribution

• Job Fair for staff affected by RTC closure

• Staff consulting with and supporting other area UHS hospitals

• Toy Drive and Giving Tree of gifts for patients

Page 20: Sbhs service excellence video final   for website 4-2014

HOPE through our Successes• Improved 1:1 oversight with the hospital for increased efficiency and benefit to patients

• HIS department maintained over 95% accuracy rates on quarterly audits

• Psychological Testing department had a 96% on time completion rate for hospital and PHP psychological reports

• 95-100% Total Data Quality Coding Accuracy Rate all 4 quarters of 2013

• Managed Care unused days was 1.53% , Public Aid unused days was 1.82%

• Managed Care denial rate was 2.5%, Public Aid denial rate was 2.43%

• All 43 Nursing Indicators exceeded 90% throughout all four quarters of 2013

Page 21: Sbhs service excellence video final   for website 4-2014

Through our focus on HOPE . . .Healthy Opportunities in a Peaceful Environmentchildren and families find a way, a direction and

a supportive encouragement towards a positive and productive future.

We are . . . Service Excellence

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