SBOUC2010 Marks 0207 KPI for Business Intelligence

7/31/2019 SBOUC2010 Marks 0207 KPI for Business Intelligence

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SARAH MERTZ[ASUG INSTALLATION MEMBER

MEMBER SINCE: 1998

DAVID SWIERENGA[ASUG INSTALLATION MEMBER

MEMBER SINCE: 2005

GREG REISCHLEIN[ASUG INSTALLATION MEMBER

MEMBER SINCE: 2007

KPIs for Business IntelligenceDallas MarksSession 207


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Real Experience. Real Advantage.

[ Breakout Description

Many organizations use BI tools to develop Key PerformanceIndicators (KPIs) to measure and improve organizationaleffectiveness. But fewer organizations apply BI to the businessintelligence organization itself. Learn how to develop KPIs fromthe information available from BusinessObjects Enterprise

Auditor as well as other aspects of your business intelligenceinfrastructure. See how these metrics can be utilized inoperational, tactical, and strategic dashboards created usingfamiliar tools like Xcelsius, Web Intelligence, and Crystal Reports.

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[ About Dallas Marks

Dallas is an SAP Certified Application Associate and authorizedtrainer for Web Intelligence, Information Design Tool,Universe Design Tool, Dashboards (formerly Xcelsius), andSAP BusinessObjects Business Intelligence administration. Aseasoned consultant and speaker, Dallas has worked with SAP

BusinessObjects tools since 2003 and presented at the NorthAmerican conference each year since 2006.

Dallas has implemented SAP BusinessObjects solutions for anumber of industries, including retail, energy, health care, and

manufacturing. He holds a masters degree in ComputerEngineering from the University of Cincinnati.

Dallas blogs about various business intelligence topics athttp://www.dallasmarks.org/. You can follow him on Twitter at

@dallasmarks.3
http://www.dallasmarks.org/http://www.twitter.com/dallasmarkshttp://www.twitter.com/dallasmarkshttp://www.twitter.com/dallasmarkshttp://www.dallasmarks.org/


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[Things we know that we shoulddo, but dont

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[ Things we do for otherpeople, but never ourselves

Create a culture of

analytics

Deliver a single versionof the truth

Embrace fact-based

decision making

Foster organizationaladvancement throughdata-driven decision

making Get the right

information to the rightpeople at the right time

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[ Agenda

Business Intelligence Architecture Key Performance Indicators for Business Intelligence

SAP BusinessObjects Auditor

Next Steps Your Questions

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7/31Real Experience. Real Advantage.

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BUSINESS INTELLIGENCEARCHITECTURE

KPIs for Business Intelligence

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[ Challenges to creating KPIs for Business Intelligence

Multiple source systems, vendors,and data formats

Lots of detailed, low-levelinformation

Lack of hierarchies that map toour business structure

Lack of data aggregation to speedanalysis

Lack of time!

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KPIS FOR BUSINESSOBJECTS ENTERPRISE


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[ Key Performance Indicator - Definition

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A Key Performance Indicator(KPI) is a metric measuring how wellthe organization or individual

performs an operational, tactical, orstrategic activity that is critical forthe current and future success ofthe organization.

Wayne EckersonPerformance Dashboards Wiley, 2006



[ Three Types of Dashboards

Operat

ional

Monitor coreoperationalprocesses forfront lineworkers andtheirsupervisors

Tactical

Track andanalyzedepartmentalactivities,processesand projects

Stra

tegic Chart

progresstowardreachingstrategicobjectives

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Right now

Weekly or monthly

Long term



[ Three Types of Dashboards - Metrics

Operat

ional Failed ETL Jobs

Failed BOE Jobs

DatabaseHealth

Database FreeSpace

Tactical User and

Storage Growth User Utilization

of new subjectarea (universe)

Phase-out ofDesktopIntelligence

ETL Batch

window SLA Scheduled

Reports SLA Training stats

Stra

tegic Team Goals

MissionStatement

CorporateVision

UserSatisfaction

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[ How many spreadmarts have you killed this year?

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[ Characteristics of Good KPIs

ActionableAligned with mission of your

business intelligence team Improvement of one

measurement doesnt come atexpense of others

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[ Put the Key in Key Performance Indicator

How Many KPIs?

Seven +/- Two

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The Magical Number Seven, Plus or Minus Two:

Some Limits on Our Capacity for Processing Information

George A. Miller, Psychological Review, 1956



[ Anatomy of a Performance Dashboard

SummarizedGraphical View

Multi-DimentionalView

DetailedReporting View

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[ RANT! No extra charge

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Dashboard = Xcelsius

Soon to be renamed Dashboard Design,but Im not bitter



[ RANT! No extra charge

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Dashboard = InfoView

Soon to be renamed BI Portal,but Im not bitter



[ Getting Started

Brainstorm with BI TeamNarrow down list of possible

metricsDetermine data sources

Validate data for accuracy

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[

SAP BUSINESS OBJECTSAUDITOR


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[ SAP BusinessObjects Enterprise Architecture

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[ SAP BusinessObjects Enterprise Architecture

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Only the servers highlighted in blue support auditing.



[ Auditing XI 3.x Schema

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SAP provides an Activityuniverse and standardreports for analyzing

audit data.


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[ Querying the CMS System Database

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The SAPBusinessObjects Systemdatabase cannot bequeried directly;

however, data can beextracted using theSDK. Severalaftermarket products

on the market do thisand combine withauditing data.


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[ Best Practices

Weekly or monthly generation of tactical KPIs issufficientdont overdesign

Assess KPI carefully to insure improving it doesnt

have negative impact on other business activities

Dont measure it if youre not going to fix it

Dont neglect the value of information in non-coresystems (project management, issue management)

Always obtain at least one measure of user sentiment

Buying instead of building may be best solution

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[

NEXT STEPS


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[ Recommended Reading

Performance Dashboards: Measuring, Monitoring, and

Managing Your Business, by Wayne W. Eckerson, Wiley, 2005(Second edition to be released November 2010!)

SAP BusinessObjects Enterprise Administrator's Guide, XI 3.1Service Pack 3 edition, SAP, 2010

Available from http://help.sap.com/

Information Dashboard Design: The Effective VisualCommunication of Data, by Stephen Few, O'Reilly Media, 2006

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http://help.sap.com/http://help.sap.com/


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[ Products that Extend Auditing

Audit Launch by McManus Software Audit Launch

http://[email protected]

Sherlock by EV Technologies

http://[email protected]

Insight by APOShttp://www.apos.com/

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This list is by no means exhaustive and does notconstitute an endorsement. There is quite of variety ofsoftware products available to extend SAPBusinessObjects Enterprise auditing.
http://www.auditlaunch.com/mailto:[email protected]://savethecms.com/mailto:[email protected]://www.apos.com/http://www.apos.com/mailto:[email protected]://savethecms.com/mailto:[email protected]://www.auditlaunch.com/


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[ Relevant ASUG SBOUC 2010 Breakout Sessions

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Exploring Auditor DataEric Vallo | Session 1013

Thursday, October 7, 2010 | 11:45 AM12:45 PM

Working with Auditing Data in the

Activity UniverseKevin McManus | Session 0812

Thursday, October 7, 2010 | 11:45 PM12:45 PM


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[

[

] Thank you for participating.

SESSION CODE:

207

Please remember to complete and return your

evaluation form following this session.For ongoing education on this area of focus, visit the Year-Round

Community page at www.asug.com/yrc

Dallas Marksdallas AT dallasmarks DOT org

http://www.dallasmarks.org/blog/
http://www.dallasmarks.org/blog/http://www.dallasmarks.org/blog/

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SBOUC2010 Marks 0207 KPI for Business Intelligence

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