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Scaling Up with Switchvox

Date post: 13-Jan-2015
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Deploying Switchvox on a Large Scale
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Scaling up with Scaling up with Switchvox: Switchvox: Deploying Switchvox on a Large Deploying Switchvox on a Large Scale Scale Presenter: Eric Todd, CTO NETXUSA IT EXPO – Asterisk World
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Page 1: Scaling Up with Switchvox

Scaling up with Switchvox:Scaling up with Switchvox:Deploying Switchvox on a Large ScaleDeploying Switchvox on a Large Scale

Presenter:

Eric Todd, CTO NETXUSA

IT EXPO – Asterisk World

Page 2: Scaling Up with Switchvox

• Who is NETXUSA

• Deploying an IP PBX and Challenges

• Deployment Planning

• Methods and Tools for planning

• Free Tools for planning and deployment

• Benefits

• Q & A

Agenda OverviewAgenda Overview

Page 3: Scaling Up with Switchvox

A true value added distributor of industry leading manufacturer products and recognized largest distribution partner of Digium products. NETXUSA supports more than 5000 resellers and service providers with our comprehensive solutions powered by ChannelWare®.Value-Added Services Overview:• Patent-Pending Universal Provisioning system supporting all CPE configuration requirements (routers,switches,IADs,ATAs,IP phones and now Switchvox).• Free expert tier 2/3 technical support for all products including open-source Asterisk solutions and Switchvox available 24/7.• Order management tools and B2B RESTful XML API interfaces• RMA Services, for zero touch warranty handling• Configuration and demo programs• Consulting services and integration development services• Support for all Digium Reseller Programs

About NETXUSAAbout NETXUSA

Page 4: Scaling Up with Switchvox

There are many things to consider when deploying IP PBX solutions such as Switchvox. Many of these challenges are due to incomplete site evaluations, executing the installation of CPE and keeping labor cost down. Considerations may include:• Is my customer’s site install ready?

• How do I deploy the CPE at the customer site while staying cost effective?

• Is the products I am deploying simple to troubleshoot and are all the components integrated with each other?

• How do I maintain and scale to facilitate growing demand and customer service requests?

• How can I ensure a consistent user experience?

Deployment Challenges

Page 5: Scaling Up with Switchvox

Deployment planning can be greatly simplified by first selecting the proper equipment that is easy to deploy for engineers and is highly integrated with its peripherals such as Switchvox and Digium phones. A proper pre-install plan and deployment strategy can simplify the rest.

Deployment Planning

Pre-Install Planning Guidelines:Pre-Install Planning Guidelines:• Determine what features your customer utilizes or would

utilize day to day. • Use certified and tested hardware that is compatible with

your IP PBX. Standardized on firmware versions.• Capture extension requirements (Phone types, groups,

positions, emails, etc). • Document the network layout (WAN and LAN)• Setup SIP trunks if used with a commonly used provider• Utilize proper education on the product of choice (Such

as Switchvox dSSE training)• Understand licensing requirements

Page 6: Scaling Up with Switchvox

Methods and Tools for planningThrough some common sense best practices and publicly available tools, an IP-PBX install can be completed without overly complicating this task for the engineer. In addition improving the overall experience for the end customer by showcasing proper organization of their requirements.

• Create System Templates. Most customers have common settings between them.

• Utilize extension templates and create common setups for positions such as Sales, Support, Accounting etc. (Excel is your friend)

• Use a Project software tools, free ones are available such as Dotproject, to map out your progress.

• Create and maintain checklists for engineers.

• Pre-configure equipment before going on site and test – Use Automation.

• Build out a lab with demo gear to replicate customer requirements before deployments.

Page 7: Scaling Up with Switchvox

As a distributor and expert on Switchvox, NETXUSA provides tools to automate Switchvox Deployments and assist in planning. These free tools include the Switchvox System Builder and Provisioning Wizard.

Free Tools for Planning and Deployment

Features:

• IP PBX builder to associate compatible hardware and licenses per configuration.

• Template system for various default setups.

• Updates to the latest Switchvox 5.x version

• Asset tagging tools for Switchvox appliance and other CPE including Digium Phones.

• Inbound and Outbound call support out of the box.

• Extension templates and profiles.

More Features:

• Easy to use GUI for building the IP PBX

• Simple Q&A process for the appliance configuration settings.

• All configuration done before shipment.

Page 8: Scaling Up with Switchvox

Switchvox System Builder - Wizard

Page 9: Scaling Up with Switchvox

Utilizing the free Switchvox System builder provider several tangible benefits reduce labor cost and reduce install times for each customer, while provide scalability to tackle the growing VoIP market.

Benefits

• It’s FREE• Reduces the average time of an install by at least 8 hours.• Free NETXUSA technical support to assist setting up system

profiles• Digium Phones are plug n play out of the box (extensions

come up automatically out of the box) • Free Asset tagging to identify phones to customers• Ensures proper licensing is associated to the IP PBX• Consistent installs• Built in support for extension templates (excel)

Page 10: Scaling Up with Switchvox

Feedback – Q & AFeedback – Q & A


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