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Scenario-Based Training
Putting Humanity at the Center of the
Training Experience
Our vision is to make high-quality, person-centered training available and accessible to human service
agencies across the nation.
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Our passion is utilizing the
stories of people in our
communities to create
immersive, interactive
training experiences.
Our mission is to bring the voices of clients to human services trainings through storytelling and theatre.
Objectives
Trainees will learn…
What is scenario-based training and why it is effective.
The types of scenarios utilized in scenario-based training.
How you can begin to implement scenario-based training.
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Scenario-Based Learning
1. Uses relatable, real-life situations to engage learners
2. Connects researched best-practices to skill building through immersion
3. Engages learners’ emotions to improve retention
Scenarios enable “Failing Forward”:
Providing a safe place to fall helps you build
the capacity to fix mistakes as you would in real life
Scenarios Accelerate Time: Allowing us to
make a decision, implement it, and
experience its consequences all within
the same exercise
Scenarios Promote Critical Thinking: Providing a context to implement our best judgment
Scenarios Provide Shared Context:
Accelerating community building or bonding between
people and improving morale
Scenarios Engage Our Emotions: Triggering our long term and short term
memory Scenarios are a Form of Storytelling: Making the story relatable improves learner’s
retention
Scenarios Trigger Our Memories:
Creating powerful linkages in the
brain
Why Scenario-
Based Training?
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Scenario-Based Training
Scenario-Based Training
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Scenario-Based Training
Acting Like it Matters: A Scoping Review of Simulation in Child Welfare Training
-Bogo, Schlonsky, Lee, and Serbinski
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Static Scenarios
• Scripted or videos
• Does not change
• Provides content
• May show common pitfalls
• If utilized to show pitfalls, always also demonstrate correct practice
Open-Ended Scenarios
• Portions are scripted, but unresolved
• May have attendees intervene at different points in the scenario
• Skills practiced are definitive and measurable
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Comprehensive Scenarios
• Least scripted, most improvisational
• Utilized to practice a large number of skills
• As close to real life as possible
• Are best recorded and reviewed and coaching
• Requires actor/trainers who are prepped and understand their roles
5 Tips1. Play the client to serve the training
2. Clearly define success
3. Coach trainees to coach themselves
4. Introduce scenarios immediately
5. Monitor trainee reactions and responses
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TIP 1: Play the Client to Serve the Training
TIP 2: Clearly Define Success
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TIP 3: Coach Trainees to Coach Themselves
TIP 4: Introduce Scenarios Immediately
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TIP 5: Monitor Trainee Reactions
and Responses
How do I start utilizing scenario based training?
For new staff:
• Identify protocols and procedures and then find/build a rubric to measure skills.
• Write static scenarios designed to highlight pitfalls, open-ended scenarios to practice individual skills, and comprehensive scenarios to bring it all together.
For experienced staff:
• Have each of them write down their ‘nightmare’ scenarios.
• Review them with staff, getting specific about skills/learning could make this less of a nightmare.
• Coordinate/develop training based on what skills they identify which would be helpful in this scenario utilizing the written out scenarios within the training.
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Nick Zadina, Training Specialist
Project Harmony
www.projectharmony.com