Scheme Managers’ Competency Toolkit

Competency Toolkit

Who is the consultant?

Consultant’s Roles

Observer Technicalconsultant

Expert

Facilitator Teacher Showing example

Consultant Coach Partner

Consultant’s responsibility for the success of the project

Con

sulta

nt ’s r

espo

nsib

ilityf

orth

eclie

nt

Low interaction

Middle interaction

High interaction

Handling Stress

Change Management Skills

Acc

epta

nce

of c

hang

e

Lowy

High

Time

Shock Hope Desperation First success

Conflict handling skills

ASS

ERTI

VEN

ESS

(con

cern

for m

e)

CO-OPERATIVENESS(concern for you)

High

LowLow High

Competing/forcing

Collaborating

Avoiding Accommodating

Compromising

Motivation skills

• Achievement (performance) oriented• Influence (power) oriented• Affiliation (personal relationship) oriented• Security (safety) oriented

• What can you do with these clients as a consultant?• What you shouldn’t do with these clients as a consultant?

Consultant toolkit: SWOT analysis

Strengths Weaknesses

Threats Opportunities

Force Field Analysis

Force Field Analysis

Plan:Introduce

theJob Safety Analysis

program in the plant.

Employees are afraid of accidents

Strong CEO support

Safety Department supports the idea

Some safety officers are afraid of loosing their job

Foremen don't want to participate in training the operators

Managers oppose the total involvement of operators

Forces For ChangeDriving Forces

Forces Against ChangeRestraining Forces

To reduce serious accidents by 50% by the end of 2011.To collect operators' ideas to improve safety.

The objective of the program is

Project plan for Scheme managers

• Result of group work

Azonosító Tevékenység neve Időtartam Kezdés Befejezés

1 Consultant training 173 nap? Sze 10.12.01. Pén 11.07.29.2 Training consultants 2 nap? Sze 10.12.01. Csü 10.12.02.

3 Scheme managers training 1 nap? Pén 10.12.03. Pén 10.12.03.

4 Organisation of companies 43 nap? Hét 11.01.03. Sze 11.03.02.5 Contacting Chamber of Commerce 3 nap? Hét 11.01.03. Sze 11.01.05.

6 Compiling the list of potential companies 11 nap? Hét 11.01.10. Hét 11.01.24.

7 Promotion of the Scheme to companies 1 nap? Sze 11.01.26. Sze 11.01.26.

8 Collect 20 interested companies 23 nap? Csü 11.01.27. Hét 11.02.28.

9 Selection of consultants and companies 0 nap Hét 11.02.28. Hét 11.02.28.

10 Inform auditors about companies 1 nap? Ked 11.03.01. Ked 11.03.01.

11 Provide tools and support to adutiors 1 nap? Sze 11.03.02. Sze 11.03.02.

12 Aiditing 64 nap? Csü 11.03.03. Ked 11.05.31.13 Scheme managers participate in interviewes 1 nap? Csü 11.03.03. Csü 11.03.03.

14 Scheme managers coordinate the work of auditors 1 nap? Pén 11.03.04. Pén 11.03.04.

15 Scheme managers collect reports 1 nap? Hét 11.03.07. Hét 11.03.07.

16 Scheme managers evaluate reports 1 nap? Ked 11.03.08. Ked 11.03.08.

17 Sending reports to companies 1 nap? Sze 11.03.09. Sze 11.03.09.

18 Collection of Post Audit questionnaire 12 nap? Hét 11.05.16. Ked 11.05.31.

19 Evaluation 43 nap? Sze 11.06.01. Pén 11.07.29.20 Evaluation of consultants 1 nap? Sze 11.06.01. Sze 11.06.01.

21 Feedback to auditors 1 nap? Csü 11.06.02. Csü 11.06.02.

22 External evaluation of reports 1 nap? Pén 11.06.03. Pén 11.06.03.

23 Certification 1 nap? Pén 11.07.29. Pén 11.07.29.

IRESIRES

IRESIRESIRES, auditors

IRES and auditors02.28.

IRESIRES

IRES and auditorsIRESIRESIRESIRES and auditors

IRES

IRESIRESSH and PZ

IRES

Sze Okt Nov Dec Jan Feb Már Ápr Máj Jún Júl Aug Sze Okt Nov Dec Jan Feb Már Ápr Máj Jún2010 2011 2012