Date post: | 21-Dec-2015 |
Category: |
Documents |
Upload: | katherine-little |
View: | 221 times |
Download: | 0 times |
Schermerhorn- Chapter 6 1
Management, 6eSchermerhorn
Prepared by
Cheryl Wyrick
California State Polytechnic University Pomona
John Wiley & Sons, Inc
Schermerhorn- Chapter 6 2
COPYRIGHT
Copyright 1999 © John Wiley & Sons, Inc. All rights reserved. Reproduction or translation of this work beyond that named in Section 117 of the United States Copyright Act without the express written consent of the copyright owner is unlawful. Request for further information should be addressed to the Permission Department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her owner use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages, cause by the use of these programs or from the use of the information contained herein.
Schermerhorn- Chapter 6 3
Ethics – code of moral principles– sets standards of good & bad and right & wrong
Ethical behavior – what is accepted as “good” and “right” in the
context of the governing moral code
Chapter 6What is Ethical Behavior?
Schermerhorn- Chapter 6 4
Law, Values, and Ethical Behavior
legal component to ethical behavior– not illegal is not
necessarily ethical
personal values help determine individual behavior
Schermerhorn- Chapter 6 5
Alternative Views of Ethical Behavior Utilitarian - greatest good to the greatest
number of people Individualism - primary commitment is to
one’s long term self-interests Moral-rights - respect the fundamental rights
of people Justice - ethical decisions treat people fairly
according to rules
Schermerhorn- Chapter 6 6
Cultural Issues in Ethical Behavior Cultural Relativism
– ethical behavior is always determined by cultural context
Schermerhorn- Chapter 6 7
Cultural Issues in Ethical Behavior
Ethical Imperialism – attempt to externally
impose one’s ethical standards on others
Schermerhorn- Chapter 6 8
Manager’s Notepad 6.1
How Companies Can Respect Core or Universal Values
Respect for human dignity Create corporate culture that values employees, customers, suppliers Keep a safe workplace Produce safe products and services
Respect for basic rights Protect rights of employees, customers, communities Avoid anything threatening peoples’ rights to safety, health, education
living standards
Be good citizens Support social, economic and educational systems Protect the environment through work with local govt. and institutions
Schermerhorn- Chapter 6 9
What is an Ethical Dilemma?
A situation that requires choosing a course of action– offers potential for
personal and/or organizational benefit
– may be considered unethical
Schermerhorn- Chapter 6 10
Rationalizations for Unethical Behavior Convincing oneself
that:– behavior is not really
illegal
– behavior is really in everyone’s best interests
– nobody will ever find out
– the organization will “protect” you
Schermerhorn- Chapter 6 12
Maintaining High Ethical Standards Ethics Training
– structured programs that help participants to understand ethical aspects of decision making
Schermerhorn- Chapter 6 13
Maintaining High Ethical Standards
Whistleblowers– expose misdeeds of others
to• preserve ethical standards
• protect against wasteful, harmful, illegal acts
Schermerhorn- Chapter 6 14
Whistleblower Protection
Barriers to whistleblowing– strict chain of command– strong work group identities– ambiguous priorities
State laws protecting whistleblowers vary Federal laws protect government workers
Schermerhorn- Chapter 6 15
Maintaining High Ethical Standards Top management support
– model appropriate ethical behavior
Formal codes of ethics– official written guidelines on how to behave
Schermerhorn- Chapter 6 16
Corporate Social Responsibility
Obligation of the organization to act in ways that serve both its own interests and that of stakeholders
Schermerhorn- Chapter 6 17
Social Responsibility and Corporate Performance Classical view
– management’s only responsibility is to maximize profits
Socioeconomic view– management must be
concerned about the broader social welfare, not just profits
Schermerhorn- Chapter 6 18
Social Responsibility Audits
Evaluate corporate social performance by asking– Is the organization’s
• Economic responsibility met?
• Legal responsibility met?
• Ethical responsibility met?
• Descretionary responsibility met?
Schermerhorn- Chapter 6 19
Social Responsibility Strategies
Obstructionist - economic priorities Defensive - do the minimum legally
required Accommodative - do the minimum ethically
required Proactive - take leadership in social
initiatives
Schermerhorn- Chapter 6 20
Government Regulation of Business Governmental agencies that monitor
compliance with government mandates – Federal Aviation Administration (FAA)– Environmental Protection Agency (EPA)– Occupational Safety & Health Administration
(OSHA)– Food & Drug Administration (FDA)