School Catalog · · 2014-08-29Passionate about Learning TM 4 Facility Information NetCom...

School Catalog

Passionate About Learning TM

www.netcomlearning.com

195 E. Reno Ave, Suite C

Las Vegas, NV 89119

Phone: (702) 979-2143 Fax: (212) 972-3315

Volume 10.3 July 1st, 2014

Passionate about Learning TM 2


Table of Contents Table of Contents ---------------------------------------------------------------------------------------------------------------------- 2 Chairman’s Letter ---------------------------------------------------------------------------------------------------------------------- 3 Staff & Facility Information---------------------------------------------------------------------------------------------------------- 4 Company Mission Statement------------------------------------------------------------------------------------------------------- 4 Ownership------------------------------------------------------------------------------------------------------------------------------ 4 Governing Body----------------------------------------------------------------------------------------------------------------------- 4 Why NetCom Learning--------------------------------------------------------------------------------------------------------------- 5 Licensing--------------------------------------------------------------------------------------------------------------------------------- 5 Customer Service--------------------------------------------------------------------------------------------------------------------- 5 Training and certification----------------------------------------------------------------------------------------------------------- 5 High Quality, Industry-Standard Curriculum----------------------------------------------------------------------------------- 5 State-of-the-Art Classrooms and Open-Access Labs------------------------------------------------------------------------- 5 On-Site Testing Center-------------------------------------------------------------------------------------------------------------- 5 School Calendar---------------------------------------------------------------------------------------------------------------------- 6 Hours of Operation------------------------------------------------------------------------------------------------------------------- 6 Faculty----------------------------------------------------------------------------------------------------------------------------------- 7 School Policies-------------------------------------------------------------------------------------------------------------------------- 8 Admissions Requirements----------------------------------------------------------------------------------------------------------- 8 Prerequisites -------------------------------------------------------------------------------------------------------------------------- 8

Equal Opportunity Policy Statement---------------------------------------------------------------------------------------------- 8

Registration and Enrollment ------------------------------------------------------------------------------------------------------- 8

Attendance ----------------------------------------------------------------------------------------------------------------------------- 8

Retake and Makeup ------------------------------------------------------------------------------------------------------------------ 9

Attendance Certificates ------------------------------------------------------------------------------------------------------------- 9

Leave of Absence --------------------------------------------------------------------------------------------------------------------- 9

Re-enrollment Policy ----------------------------------------------------------------------------------------------------------------- 9

Certificates and Transcripts --------------------------------------------------------------------------------------------- ----------- 9

Graduation / Certification Requirements --------------------------------------------------------------------------------------- 9

Grading and Standard of Academic Progress & Achievement-------------------------------------------------------------- 10

Rules and Regulation----------------------------------------------------------------------------------------------------------------- 11

Proper conduct is required at all times------------------------------------------------------------------------------------------- 11

Lost Property --------------------------------------------------------------------------------------------------------------------------- 11

Snow Emergency ---------------------------------------------------------------------------------------------------------------------- 11

Fire Drills --------------------------------------------------------------------------------------------------------------------------------- 11

Facilities and Handicapped Access ------------------------------------------------------------------------------------------------ 12

Policy for Granting Credit and/or Clock hours for Previous

Education and Training -------------------------------------------------------------------------------------------------------------- 12

Internal Grievance Procedure ------------------------------------------------------------------------------------------------------ 12

Complaint Procedures --------------------------------------------------------------------------------------------------------------- 12

What can a student or employee complain about? --------------------------------------------------------------------------- 13

How can a student or employee file a complaint? ---------------------------------------------------------------------------- 13

Tuition Reimbursement Fund ----------------------------------------------------------------------------------------------------- 14

Tuition Refund and Cancellation Policy ------------------------------------------------------------------------------------------ 14

Placement Service --------------------------------------------------------------------------------------------------------------------- 14

Cancellation and Refund Policy----------------------------------------------------------------------------------------------------- 15

Equipment------------------------------------------------------------------------------------------------------------------------------- 17

Floor Plan-------------------------------------------------------------------------------------------------------------------------------- 18



Dear Customers and Students,

Thank you for your interest in NetCom Learning.™ Whether you are an Information Technology

professional who is seeking to hone your skills or a beginner who has never even turned on a computer

before, this is the place for you.

Computer jargon can be colorless and daunting. Many think they do not have what it takes to master

what sounds like technical mumbo-jumbo. I can assure you this simply is not true. Our experienced and

certified instructors have demonstrated great skill at assisting students to cross the “digital divide” and

turn techno-babble into easy-to-understand, layman terms.

Our breadth of course offerings have expanded tremendously from beginner—how to operate a

computer—classes, to advanced computer security and network routing classes. To date, we have over

200 courses taught at our state of the art computer labs and over 550 e-Learning courses delivered over

the web. Internally, we have grown as well while keeping our quality and standards at ever increasing

levels. It is worthy to note that cumulatively, our instructors have about 1325 years of experience.

We continually work with industry leaders in the Information Technology field and, as a result, we have

over 21 authorizations and industry recognitions from different industry leaders in the information

technology field.

However, all the industry recognitions and the number of course offerings are only how the world

judges us from the outside. Inside our core, what separates us is our personal attention to each and

every student. We cater to each individual student with respect and seeing them as individuals of

limitless potential and valuable contributions to society.

We are a company with a mission. We strive daily to deliver the technical training available anywhere to

our customers and students. We are committed to their success, for we are only as successful as our

customers and students.

By acquiring this catalog, you have shown that you have already begun your interest into this exciting

field. I urge you not to put off acquiring the needed knowledge and skills that would likely change your

future and career.

I invite you to read this catalog and find out more about us. Please visit us on the web at

www.netcomlearning.com for the most up-to-date class schedules and most certainly feel free to stop

by and visit us. At NetCom Learning, ™ we are proud of the fact that we treat our students like family.

Thank you for your interest, and we hope to see you here soon!

Sincerely,

Russell Sarder Chairman & Co-Chief Executive Officer



Facility Information

NetCom Learning, LLC Vegas dba NetCom Learning is licensed by Nevada Commission on Postsecondary

Education, 8778 South Maryland Parkway Suite 115 Las Vegas, Nevada 89123, Phone: (702) 486-7330

Fax: (702) 486-7340. Additional information regarding this institution can be obtained by contacting the

Commission.

Company Mission Statement

The purpose of NetCom Learning is to promote the values of Lifelong Learning.

Ownership & Governing Body

Russell Sarder, CEO Ph: 646-747-5410

Titu Sarder, President Ph: 646-747-5420



WHY NETCOM LEARNING

Technical knowledge is power in today’s competitive global economy, and quality training from NetCom

Learning can give you the knowledge you need to succeed.

Licensing

NetCom Learning is licensed by the Nevada Commission on Postsecondary Education. Customer Service Our professional educational consultants are trained to partner with prospective students and deliver

the customer service with integrity. The customer service is our utmost priority and our philosophy.

Training and Certification

NetCom Learning is absolutely committed to offering training and preparation to get certifications from

companies and associations such as Microsoft, Cisco, CompTIA, etc . We focus on customer service and

satisfaction.

High Quality, Industry-Standard Curriculum

Industry leaders have authorized each of our high-quality, extensive curriculums. Training on the actual,

authorized curriculum enables the student to acquire knowledge and achieve certification goals more

quickly.

State-of-the-Art Classrooms and Open-Access Labs

Students have access to our state of-the-art classrooms and labs seven days a week from 9 am to 10 pm.

Our facilities include the newest PCs, Cisco routers, and high speed internet connectivity. All equipment

and software are the most recent available and are continuously upgraded. See the last page for our

facility equipment list.

On-Site Testing Center

Always available, our on-site testing center is authorized by VUE, Prometric and Microsoft. Students

appreciate the convenience and the comfort of earning certifications in a familiar environment. Also, we

offer on-site training and testing preparation to complement their classroom training.



SCHOOL CALENDAR

Classes are offered every month throughout the year. Our programs do not operate on a Quarter, Term,

or Semester basis. Students can register at any time. Training start dates are determined at the time of

enrollment in order to best coordinate an individual student’s schedule with facility class availability. A

student’s start date typically falls within 30 days after program enrollment. The date of program

completion is determined by the date that the student completes all of the required classes for each

program.

We have day, night and weekend schedules. Day classes meet Monday through Friday between 9:00am

and 5 pm or as scheduled. Night classes meet Monday through Sunday between 6:00pm and 10:00pm

as scheduled. We also offer strictly weekend classes

2014 SCHOOL HOLIDAY SCHEDULE

No classes will be held during these holidays. NetCom Learning Offices will be closed during these

holidays as well.

New Year's Day - Wednesday, January 1st, 2014

Good Friday - Friday April 18th

Easter - Saturday, Sunday April 19th, Apr 20th

Memorial Day Weekend - Monday May 26th

Independence Day - Friday, July 4th

Labor Day - Monday September 1st

Thanksgiving - Thursday, Friday, November 27th, November 28th

Christmas - Wednesday ( Half Day), Thursday, December 24th, 25th

New Year's Day - Tuesday, January 1st , 2015

Hours of Operation

The business office is open from 8 am to 6 pm local time, Monday through Friday. Program enrollment /

Class Registration will be conducted from 8 am to 5:30 pm local time Monday through Friday. Training

Facility hours when classes are in sessions are Monday through Sunday 9 am to 10 pm.



STAFF & FACULTY

Eric Smith, Director of Admission & Placement Oscan Pena, Technical Manager

Melissa Davis, Manager Kandice Amir, Customer Support

Below are the name of our instructors and the technology they are qualified to teach.

Last Name

First Name

Umphrey Jason .NET, Sharepoint Admin and Development

Adler Paul PMP, Project

Easlick Richard Comptia, Server 08, Windows 7

Murphy Finnbarr Linux+, A+, Network+, Solaris, Unix

Chambers William A+, Network+, sec+, Win 7 and Server 08

Smith Aston .NET, Dynamics AX Financials and Development, Sharepoint Admin and Development, Dynamics CRM and GP, SQL and SL BI

Lauby Dave A+, Network+, Security+

Tucker Neil SQL, Window 7 and Server 2008, Exchange

Smpkinson Charles Sever 2008, Win 7, SCCM, Private Cloud, Comptia courses

Strebel Jessy Citrix

Hermann Clive Biztalk, Sharepoint Admin, Server 08 and Windows 7

Morgan David CCNA, CCDA, CCNA Security

Switzer Mary Website Development

Gober Arthur Java

Maher Stephen Solaris

Gonzales Jennifer Server 2008, Sharepoint Admin, Microsoft Office

Vinson Shelley Biztalk, .NET, Sharepoint admin and Development, SQL

Kaldis Timothy Adobe track

Myers Ginger Dynamics GP

Parekh Pooja Microsoft Office, Project, Visio

Loner Patrick Exchange, Server 08, Windows 7

Landrigan Richard CEH, Server 2008, Windows 7, Comptia courses, Forefront

Govinda Michael CCNA, CCNP, CCSP

Matthey II William Comptia courses, Windows 7, Server 2008, CISSP, SCCM, CASP, Cloud Computing

Gertl Richard Not sure who this is

Jimenez Ignacio .NET, SQL, Sharepoint Admin/DEV, COmptia, Win 7, Server 08, Dynamics CRM, GP and AX

Platt Kenneth Windows 7, Sever 2008, Comptia courses

Houser Tcat CTT+, Comptia courses like A+ Net+

Jackson Silas Solaris, Oracle

Courage Jeremy Microsoft Office, CTT+



SCHOOL POLICIES

Admissions Requirements

The school maintains a staff of representatives called “Educational Consultants” responsible for

admissions. Prospective students are required to schedule an interview at the school with Educational

Consultant. At this time, the Educational Consultant will explain the school, the program(s) in detail and

provide a tour of the school’s facilities. NetCom Learning accepts, as regularly admitted students,

applicants who are high school graduates or the equivalent. The student must verify that they have a

basic knowledge of PC desktop operation during the interview. If the student does not have a basic

knowledge of PC desktop operation, which may be required as a pre-requisite to a technical program,

the applicant may be required to take entry-level classes before entering their program of study.

Prerequisites

Students will have to complete prerequisites before attending any program. The prerequisites are listing

in the course outlines.

Equal Opportunity Policy Statement

NetCom Learning does not discriminate on the basis of race, color, creed, religion, sex, national origin,

or handicap in the recruitment and admission of students, or in the operation of any of its programs and

activities. At this time, the facilities do not accommodate handicapped students.

Registration and Enrollment

To sign up, call our registration desk at 1-888-5-NetCom. You can also fill out the online registration form

at www.netcomlearning.com. Registration is on a first-come basis, and early registration is strongly

recommended. Once the registration is approved, we will send you enrollment application forms. Read

this catalog and forms carefully, then fill out appropriate forms and send it back to us. To avoid delays

due to mailing, we strongly suggest visiting the main office.

Attendance

Regular attendance is a must. A permanent record of attendance is maintained for each student.

Excessive absences may result in poor academic progress as well as diminishing chances for

employment. A class cut is considered as absence. A student arriving 10 minutes after the class has

begun or leaving 10 minutes prior to the end of class will be marked absent for that period. Students

who exceed 20% absence must make up work and hours. Excused absences will be granted for

extenuating circumstances only and substantiated by entries in students’ files. Early departures, class



absence, tardiness, etc., for any portion of a class period will be counted as ½ day of absence. If a

student is absent for more than 3 consecutive class days, the maximum number of absences allowed,

without authorization, it will mean cancellation of registration.

Retake and Makeup

Students can retake or make-up for free in any available classes. For example, a student attending the

Monday and Wednesday course can also consider attending the Tuesday and Thurs-day class or a

weekend class based on availability. Students who do not pass an exam related to the course curriculum

may retake relevant section of course for free within a six-month period.

Attendance Certificates

Students who demonstrate consistently outstanding attendance will be eligible for NetCom Learning

Attendance Certificates awarded at the end of each program.

Leave of Absence

Leave of absence is granted under extreme conditions only. The reason for a leave of absence must be

documented. Written permission must be obtained from the School Director. When a student returns

from an approved leave of absence, the student shall be placed in the instructional program at the point

commensurate with the skill level attained by the student at the time of his or her return. The school

shall assess the student’s progress through counseling sessions and oral or written evaluation tests.

Re-enrollment Policy

Students who have their training interrupted, and who wish to return to school, may be re-enrolled at

the next available start date. Re-enrollment is not automatic and may only be granted at the discretion

of the Director.

Certificates and Transcripts

Certificates are issued to students who have fulfilled their academic obligation upon completion of their

program. Transcripts are issued upon written request with no fee charged. A $15 fee will be required for

a second certificate, or official transcript.

Graduation / Certification Requirements

NetCom Learning graduate will be issued a certificate in his/her course of study only after meeting the

following requirements:

Completion of Student’s designated program

Maintain acceptable progress and pass all exams.

Completion of all required class Clock hours in accordance with School Attendance Polity.

Completion of all necessary paper work

Satisfy all financial obligation



Grading and Standard of Academic Progress & Achievement

A progress report is completed and kept on file for each class taken for students whose tuition is being

paid by state and/or government agencies, as well as students paying individually. These progress

reports include attendance and grades for each class taken, along with status of any testing

requirements if applicable. Instructors’ grade students during each course a Pass/Fail the students based

on the students’ ability to demonstrate the technical skills taught in class and the ability to follow

instructor. Passing grade will be considered satisfactory.

If the student has failed to complete all the required work, an Incomplete will be issued. Students will be

given a Progress Report noting the “Incomplete” status and they will be given a 30-day period to

complete all of the required work. If the student does not complete all of the required work, the student

will then be placed on academic probation (See details on page 17).

If the student has not passed all the required tests for certification, he/she can still graduate from the

training, but in order to certify as an engineer or administrator, you must pass the certification exam.

Students wishing to obtain vendor certification in addition to their program of study must pass

certificate exams (not affiliated with NetCom Learning) designed by the certifying vendor (Microsoft,

CompTIA, etc.). Certification exams are proctored tests issued by a specific certifying vendor. The

program courses are designed to prepare students with the skills necessary to take and pass vendor

certification exams. Some courses include certification exam vouchers for taking an exam.

If the student fails the certification exam and wants to test again, it will be the student’s obligation to

purchase the additional exam voucher. Students are required to take practice exam prior to their

certification exam. This procedure ensures the student is ready to take the final test.



Rules and Regulations

Proper conduct is required at all times.

• All students are expected to behave as they would in an office environment. Disruptive or

insubordinate students will be terminated from the school.

• Smoking, eating, or drinking is not permitted in the classrooms or halls. Students are not allowed in

the student lounge during class hours.

• The use of alcohol or a controlled substance on school property is prohibited and will result in

immediate suspension or possible dismissal from school.

• Students are expected to dress in appropriate business attire. Headsets and hats are not to be worn.

• Cellular phones and beepers must be turned off in the classroom.

• Students will be held liable for all damages to school facilities, property, or to other student’s property.

• If student is absent for more than 3 consecutive class days without authorization, it will mean

cancellation of registration.

• Tuition payments must be made promptly as agreed at the time of enrollment. Students failing to

make payments will be suspended.

• Students failing to abide by these rules and regulations may be subjected to suspension or dismissal.

Lost Property

NetCom Learning is not responsible for lost property. The school is not responsible for your personal

property, as well as your materials and textbooks once you receive them.

Snow Emergency

During a snow emergency, if the city public schools are closed, NetCom Information Technology will be

closed.

Fire Drills

During a fire drill, all students will move quickly and quietly out of the building. A designated member of

the administration will conduct fire drills.



Facilities and Handicapped Access

NetCom Learning’s facilities are well equipped, spacious and air conditioned, providing an atmosphere

conductive of Learning. The Las Vegas Campus occupies approximately 8,000 square feet for classrooms

and administrative offices.

Policy for Granting Credit and/or Clock Hours for Previous Education and Training

NetCom Learning may grant credit for previous training only for classes/programs NetCom Learning

offers. Students must provide copies of Certifications and/or test results that are not more than two

years old.

The School will accept credit for courses taken at other educational institutions, provided:

• the institution is licensed by the resident state

• the institution is accredited nationally

• the institution is an authorized training facility as prescribed by the vendor

• the course(s) is substantially the same as the course offered by this school

• the student presents an official transcript of course results

• a minimum grade of "pass" was achieved in the pertinent course

Internal Grievance Procedure

A student may, at any time, informally discuss with his/her teacher, Educational Consultant, or Director

of Education a matter, which may become a grievance. If the results of such discussion are

unsatisfactory, the student may file a written grievance with the School Director. The School Director

will meet with all concerned parties to resolve the grievance. The decision of the School Director will be

made within a reasonable time and shall be final.

Complaint Procedures

Who can file a complaint? If you are or were a student and you believe that the school or anyone representing the school has acted unlawfully, you have the right to file a complaint with the Commission on Postsecondary Education, Nevada within one year from the date of occurrence.

Commission on Postsecondary Education

8778 South Maryland Parkway Las Vegas, Nevada 89213

Phone: (702) 486-7330 Fax: (702) 486-7340



What can a student or employee complain about? You may make complaints about the conduct of the school, advertising, standards and methods of instruction, equipment, facilities, qualifications of teaching and management personnel, enrollment agreement, method of collecting tuition and other charges, school license or registration, school and student records, and private school agents. How can a student or employee file a complaint? The steps you must take to file a complaint are: 1. Write to the Commission on Postsecondary Education, Nevada at 8778 South Maryland Parkway Las Vegas, Nevada 89213, or telephone the Commission at (702) 486-7330, requesting an interview for the purpose of filing a written complaint. Bring all relevant documents with you to the interview, including an enrollment agreement, Financial Aids application, transcripts, etc. An investigator from the Commission will meet with you and go through your complaint in detail. 2. If you cannot come for an interview, send a letter or call the office to request a complaint form. You must complete and sign this form and mail it to the office. Please include with it copies of all relevant documents. You should keep the originals. You must file a complaint within two years after the alleged illegal conduct took place. The Commission cannot investigate any complaint made more than one year after the date of occurrence. 3. The investigator will attempt to resolve the complaint as quickly as possible and may contact you in the future with follow-up questions. You should provide all information requested as quickly as possible; delay may affect the investigation of your complaint. When appropriate, the investigator will try to negotiate with the school informally. If the Commission determines that violations of law have been committed and the school fails to take satisfactory and appropriate action then the Commission may proceed with formal disciplinary charges. 4. In addition to filing a complaint with the Commission, you may also try to resolve your complaint directly with the school. Use the school’s internal grievance procedure or discuss your problems with teachers, or the school director. We suggest that you do so in writing and that you keep copies of all correspondence to the school. However, the school cannot require you to do this before you file a complaint with the Commission on Post-secondary Education, Nevada. If you do file a complaint with the Commission, please advise the Commission of any action that you take to attempt to resolve your complaint.

Tuition Reimbursement Fund

The Tuition Reimbursement Fund is designed to protect the financial interest of students attending

proprietary schools. If a school closes while you are in attendance, prior to the completion of your

educational program, then you may be eligible for a refund of all tuition expenses that you have paid.

Tuition Refund and Cancellation Policy



All schools must have a tuition refund and cancellation policy for each program included in the catalog

and in the student enrollment agreement. Read and understand the school’s policy regarding tuition

refund and cancellation before you sign the enrollment agreement. If you do not understand it, or you

are confused by the school’s explanation, you may ask for assistance from the Commission at the

address included in this catalog.

Placement Services

Students’ graduation from NetCom Learning qualifies for placement support provided by NetCom

Learning. NetCom provides monthly free resume preparation class. While NetCom Learning does not

guarantee placement, the student’s resumes are distributed to potential employers with students’

consent. Student can apply for job posted in NetCom’s Job board on their own. Students are encouraged

to join monthly free Job interview preparation classes as well.

For placement services, please call (702) 979-2143.



CANCELLATION AND REFUND POLICY

Should a student be terminated or called for any reason, refunds will be made according to the below

listed refund schedule.

Refund Policy

1. If a student submits a written request on/or before classes begin, a registration fee of 10% of the total

tuition on the student enrollment agreement or invoice or $100.00, whichever is less will be assessed.

2. If a student attends class before the expiration of the three (3) day period, that student will be

considered enrolled and subject to the following rules:

A registration fee of 10% of the total tuition on the student enrollment agreement or

invoice or $100.00 (whichever is less) will be charged.

If after the start of instruction and before the completion of more than 60% of the

program on the student enrollment agreement or invoice, student cancels enrollment or

is expelled, the registration fee of 10% of the total tuition on the student enrollment

agreement or invoice or $100.00 (whichever is less), and a pro-rata amount based on

the percentage the course bears to the total tuition amount on the student enrollment

agreement or invoice will be charged.

If after the start of instruction and the completion of more than 60% of the program,

the student cancels enrollment or is expelled, the total tuition on the student

enrollment agreement or invoice amount will be charged.

All refunds will be calculated on the last day the student attended class. If student is on

an official Leave of Absence, and does not return, the last date of attendance shall be

the last day they were actually in class.

3. Students must submit a written request for withdrawal within 5 days of last date in attendance or

termination of the leave of absence date. If refund request is not received within 5 days, refund will not

be processed until the written letter is received. Any refund due will be paid within 15 days of the last

day of attendance, date of cancellation by the student, last day of termination by the institution, or an

authorized leave of absence given the refund letter was received.



Example:

If a student enrolls in a 240-hour program, which has a tuition fee of $1000.00, and he/she chooses to

cancel enrollment after attending 70 hours of training, the student will be eligible for the following

calculated refund.

Student attended 29% of the program (70/240).

Registration Fee $100.00

$1000 Tuition times 29% $290.00

Total Charged $390.00

Tuition Fee $1000.00

Refund to student $610.00

4. All books and course material are included with the tuition fees.

5. Any disputes with reference to the refunds will be resolved by the Administrator/Director on a case-

by-case basis. In case of prolonged illness or accident, a death in the family, or other circumstances that

make it impractical for student to complete the program, the school may make a settlement that is

reasonable and fair to both parties. The school reserves the right to calculate the tuition refund based

on individual published rates (Course catalog) for each course/program attended if the student received

a discount based on a combination of courses/programs.



Equipment

Location Seating Qty Description Maximum

Lab A 24

17 Intel Core2Quad w/8GB Ram 19" Widescreen Monitor

2 3' x 4' Whiteboard

1 Epson PowerLite 77C Projector

Lab B 12




Lab C 15




Lab D 10




Lab E 6

6 AMD A3850 quad core w/16GB Ram 21" Widescreen Monitor



Test Center 7 7 AMD/Intel Single Core w/ 2GB Ram 17" Monitor



Floor Plan

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