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Ark ICT Solutions Ltd – Service Catalogue 2019-2020 Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected] Page 1 Schools ICT Services Catalogue 2019-2020 Edition @arkictsolutions - www.ark.me.uk
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Page 1: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 1

Schools ICT Services

Catalogue 2019-2020 Edition

@arkictsolutions - www.ark.me.uk

Page 2: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 2

Contents:

About Us Page 3

Schools ICT Support & Services Page 4

Explanation of Charges Page 4

Example Hardware Costs Page 5

Additional Services:

AntiVirus Page 6

AntiSpam (E-Mail Filtering) Page 6

Internet Filtering Page 7

Offsite Backup Page 8

DNS Hosting Page 8

Schools Wireless Page 9

Audio-Visual / Installation Solutions Page 10

Office 365 (For Schools) Page 11

Remote Connection Services (RDS, Home Access Plus, VPN) Page 12

Apple iPad Deployment & Management (MDM) Page 13

School Websites Page 14

Voice over IP Phone Systems Page 15

CCTV Systems Page 15

ICT Teaching Services Page 16

Remote Endpoint Management - AEM Page 17

Partner Organisations Page 18

‘Striving to be the best ICT Supplier in the East Midlands’

Page 3: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 3

About Us:

Setup in 2001 to provide ICT support to both Education and business, our company soon developed an excellent reputation and by 2005 we became a limited company. With a proven record of working in the Lincolnshire Schools ICT Service since 2001, we continue to build on our experience and infrastructure. Based in Pinchbeck, Spalding, South Lincolnshire, the core of our focus is Primary Schools where we find a local service, complemented by regular visits by the same engineer has proved very successful. Now based in our own building, we have the platform to develop our service, along with warehouse space and a purpose-built imaging and repairs facility. We also have offices in Metheringham near Lincoln and Cottesmore in Rutland. We have a professional and friendly team of engineers, along with a website developer, ready to assist with new projects as well as day to day operations. We have two full time installers who is available for data cabling work, wireless installation, projector installations etc, allowing a faster order to installation timescale. We can supply hardware, software and are authorised resellers for most interactive products. Being one of the few Smart accredited trainers in the country, we can also offer Smart training. We also run a Smart Board spares service through our website www.smartboardshop.co.uk. The services we offer are specifically built for each organisation, dependant on the current infrastructure, future requirements and the continued delivery of core services. All our contracts are tailored specifically for your organisation based on a mixture of existing hardware ownership and user requirements.

Why use Ark:

• Registered emPSN Service Provider directly connected to East Midlands Public Sector Network emPSN

(http://www.empsn.info/service_provider/ark/). One of the original five suppliers on the Lincolnshire

Checked Provider Framework (a Lincolnshire County Council IT initiative).

• Microsoft Certified Silver Partners and Microsoft Authorised Education Reseller. We have access to the

Microsoft Support team as part of our Silver Partner Status. Microsoft managed partners.

• Apple Certified technicians.

• Toshiba Gold Partner.

• Free disposal of IT equipment (WEEE) and secure data wiping from hard drives.

• Installation of hardware not supplied by us (when fit for purpose for a small imaging charge).

• AVG/Avast platinum partners.

• Benq Partner allowing us to buy interactive panels very cost effectively direct from Benq Europe.

• Remote monitoring facility.

• DPO service.

• Fully qualified teacher with ICT specialism delivering CPD and other service.

Staff Certifications:

Certification Number of Staff

Microsoft Certified Licensing 1

Apple Certified Consultants 2

Apple Certified Associate 1

Chartered Institute of Management Award (Level 3 / Level 5 / Level 7) 2 / 1 / 1

DrayTek Certified Network Administrator 2

Hikvision Certified Security Academy (CCTV) 4

Page 4: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 4

Schools ICT Support & Services: Ark understands that every organisation is different, with distinct problems and requirements. We work closely with the staff at your school to ensure we provide the highest level of support and the perfect learning environment for your pupils or support for your business. An engineer is assigned to your organisation so that you get to know them and build a relationship, this also means that the engineer understands your network and knows what you want to achieve using the ICT. What can we help you with?

• Internet Filtering.

• E-Mail Filtering.

• Managed Antivirus.

• Support contracts for ongoing support and management of your systems.

• Projectors & Interactive Whiteboards / Panels, including spares and repairs.

• Backup & Disaster Recovery, including offsite backup.

• Microsoft Licensing.

• Network Cabling from single connections to whole school cabling.

• Wireless Network Installations.

• Voice over IP Phone Systems.

• School IT Hardware including desktop PC’s, laptops etc.

• School Networks.

• Repairs and New Equipment.

• Office 365 Integration.

• Server Configuration and Implementation.

• Website Development.

• Training sessions for staff.

• DNS Hosting.

• Full implementation of Apple Hardware, standalone or within a Windows environment.

• CCTV Solutions.

• ICT Advisor and Education Service.

Explanation of Charges:

Ark ICT Solutions Ltd provide a base all-in contract to support all of the ICT support requirements. We offer ‘add ons’ that can be applied to the base contract to delivery additional services. If the school chooses Ark ICT Solutions as their ICT provider, the school will receive unlimited remote and onsite support (unless remote only contract). The school would have a designated engineer who will visit the school on a routine schedule to check and resolve any issues your staff or pupils may have. If an urgent issue arises we can arrange an engineer to visit if deemed necessary or attempt to resolve the issue remotely. We do not assign a specific amount of time onsite for each school unless specified within the contract, just a visit schedule. No charge is made for a maintenance visit outside the schedule.

Level Service Cost Description

Base Contract

All-In-Contract Subject to site visit to ascertain requirements

From £1444 (this is our lowest contract for remote support only)

We have various contract options available from remove only to weekly onsite. Fixed cost yearly fee to carry out all onsite ICT support for maintenance related tasks with regular visits onsite to school (with the correct contract level). Includes: All ICT support and maintenance tasks, ICT project planning, change management, onsite support, remote helpdesk support.

Contract Add On

Add Web Development

£ 370 Add this bolt on if your school requires a website hosting. It includes unlimited development and changes through the year. See school websites section of this brochure. If you require a new website this is costed at a one off cost of £500 over and above the annual fee.

Installation Installation of Hardware

£29 per hour (this is our half rate for contract holders only, normal price is £47.50)

If any installation time is required for moving interactive whiteboards, installing projectors, installing cabling, wireless etc. These are usually tasks that cannot be undertaken as part of your routine visit and need an additional visit by our installation team. These tasks fall outside the maintenance contract.

Page 5: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 5

Example Hardware Costs:

Below shows some of our sample costs for hardware that we are currently providing to our schools and business. Ark ICT Solutions can also provide quotes for all other ICT related equipment at very competitive costs. Please note these prices are liable to change do to exchange rate fluctuations and model changes.

Type: Specification: Cost:

(excluding VAT) Additional Info:

Toshiba/HP Laptop Pentium Quad Core Laptop 4Gb Memory 128gb Solid State Disk CD+DVD RW

£333.00 Price does not include License costs (e.g. Microsoft Office).

HP (Desktop without monitor)

Intel Core i3 Processor 4Gb Memory 500Gb Hard Disk CD+DVD RW

£356.00 Price does not include License costs (Example Microsoft Office Professional).

Desktop Monitor 24” LED Screen £95.00

BENQ Projector Benq 3200 Lumens LCD Projector with 5yr warranty.

£350.00 Price also includes replacement bracket if required.

Replacement Server

HP ML110 Server, 6/8 Core Xeon, 32gb Ram, 2 x 2tb/4tb hard drives Backup Assist (Backup software) 5 x 2tb/4tb backup drives Windows 2016/2019 Server Office 365 (Email)

£3600 or £1200 over 3 years

A server would be supplied during the three-year period if paid over that term.

Benq 65” Interactive Panel

65” Benq 6 Touch Interactive panel with 5yr warranty. Includes embedded Android.

£1595.00 RM6501K

The panel would need a mounting bracket, wiring loom and depending on the installation, also speakers. We recommend the Bluetooth soundbar @ £130.

Wireless Access Point

Aruba IAP305 2.4 and 5ghz wireless frequencies.

£ 265.00 Mounts - £10.00

Fully managed wireless management from 1 device upwards.

We also offer a 3-year payment plan for larger purchases. Please ask for further details. All prices are exclusive of

VAT.

Page 6: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 6

Antivirus & E-Mail Security Services:

Working with our partners AVG, Ark ICT Solutions can offer the following services to help protect your schools’

network from potential security threats.

Avast AntiVirus An award-winning AntiVirus protection delivered and managed by Ark. Detect, block and remove viruses before they harm your school network.

• Automatic removal of incumbent AntiVirus products.

• AVG Smart Scanning keeps memory usage down and lets users keep working.

• Automatic updates for minimum administration as well as online monitoring of devices.

• Fully visible by Ark through the remote dashboard.

If you are a secondary school looking for an AntiVirus solution, we are able to give you full management for your own school. Control all your clients and policies from the AVG Cloudcare portal. Avast Cloudcare Email Security Services Enjoy a secure and productive e-mail service. Stop malicious, email-borne content and spam before it reaches your network using the AVG Anti Spam pre scanning service. AVG AntiSpam Protect your school against spam, viruses, phishing and other e-mail threats. Unwanted email content is stopped in the cloud keeping it away from your network and reducing bandwidth usage. Spam notifications also remove certain letters to avoid sensitive words from being easily read.

Solution: Costing Model: Cost:

E-Mail Filtering (Spam Protection) Per user (Per Year) £1.70

Anti-Virus (Ark Supported School) Per Windows Device (Per Year) £2.50

Anti Spam is not required if you are using Office 365 for email.

Page 7: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 7

Schools Internet Filtering:

Working directly with our partners Netsweeper Inc, Ark ICT Solutions can offer their full Netsweeper product range:

Netsweeper have provided content filtering into the education market for over 18 years and currently filter the

networks of approximately 6000 schools across the UK.

Delivered from within the EMPSN network the Netsweeper cloud solution has been built and scaled for high

resiliency and redundancy so there is no single point of failure. Schools can benefit from per user filtering and

tailored reports specifically for the ‘Prevent’ categories that are ‘hate speech’, ‘weapons’, ‘criminal skills’ and

‘extreme’. You can read more about this here: https://www.netsweeper.com/products/radicalization-prevent-

strategy/.

Netsweeper can be provisioned in minutes exactly how the school requires. An easy to use portal allows the school working with Ark ICT to deploy web filtering exactly as they want, from the composition of the user groups to the number of policies to be applied to each group and the type and amount of Internet usage reports generated. Combining Ark ICT’s knowledge of the school and the Netsweeper products schools can be certain to meet Ofsted’s requirements for optimum e-safety compliance with flexible, secure web content filtering. Netsweeper delivers four key benefits: high levels of site blocking, elements of admin functions easily managed in-house to empower staff, frequent reporting with user and site access details and easy integration for all school users. Netsweeper protects all users immediately and is highly customisable to suit the schools needs and offers excellent value for money.

• Premium reporting technology embedded that offers canned reports and custom report creation

• Transparent filtering available with no proxy settings necessary

• Perfected ability to identify anonymous proxies

• Customisable deny page message, or even reminder message can be displayed before a site is accessed, thus Facebook is denied to all except year 12/13 and before they can access they are re-minded to never give out personal details or arrange to meet strangers.

• You Tube for Schools can be allowed and controlled by Netsweeper.

Solution: Costing Model: Cost:

Education Website Filtering (on or off emPSN)

Per user for schools with Ark support contract (Per Year)

£2.00 (RRP)

Education Website Filtering (on or off emPSN)

Per user for schools without Ark support contract (Per Year)

£2.32

Business Website Filtering Per user per year £10.00 + vat

Page 8: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 8

Offsite Backup Solution:

Working with our partners Data Bunker, Ark recommend using an offsite backup solution as part of your backup

strategy. All your important data is automatically encrypted before it leaves your site and then backed up every

night to a very secure data storage facility in Nottingham. UK data storage only.

This service provides peace of mind knowing your critical data is not only automatically backed up offsite but also

locally stored. It covers all eventualities including server failure, deletions by staff, fire and theft. There is no need to

swap tapes or USB hard drives as the entire process is automatic. You will receive an email every day when the

backups have completed. Ark ICT Solutions are an authorised provider of DataBunker Offsite Backups (for more

information visit www.databunker.com).

The cost of this solution is dependent on the amount of organisations that take of the service. The cross over point

being 40 organisations.

Solution: Costing Model: Cost:

Remote Backup Service Per Server (Per Year) £350.00

DNS Hosting: Ark is able to provide DNS hosting and management for any of your school domain names. Using UKFast SafeDNS we can easily manage your domains, whilst minimising any risk associated with hosting DNS.

• Domains - Support for almost every top level domain (TLD) name

• Sub-Domains - Configure various sub domains and have them pointing to the same or different IP addresses

• Record Creation - Can create Host(A)-Records / CNAME Records / TXT-Records and more…

Solution: Costing Model: Cost:

DNS Hosting of Domain Per Domain (Per Year) £20.00

Page 9: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 9

Schools Wireless (Managed, Fast, Secure & Reliable):

More schools are choosing tablets and laptops as their preferred technology to deliver ICT.

As a result, traditional wireless solutions are now insufficient to cope with the amount of

devices that are being utilised within the environment. Our partnership with Aruba allows

us to implement a managed solution for the cost of a good wireless access point, giving

seamless roaming and superb wireless coverage from an enterprise class wireless system.

Ark can survey / design / support and implement school wireless networks that are safe and expand coverage for the school environment. We recommend a managed wireless solution that incorporates predictable performance as well as an adapting technology to meet a demanding scenario. Each wireless access point can determine the best signal path and actively avoid interference.

• Site Survey.

• Consistent and reliable wireless connection.

• Good wireless coverage.

• Easy provision of additional wireless access points.

If you are looking to improve the quality of wireless coverage in your school, then please give us a call.

Page 10: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 10

Audio-Visual / Installation Solutions:

Interactive technologies in schools can help create an exciting and dynamic lesson. Ark can work with your school to develop and interactive solution that is specific to your school’s needs. Whether its interactive whiteboards in classrooms, or audio-visual solution for the school hall. We can provide a wide range of technology, allowing us to manage the purchase installation and commissioning of the project from start to finish.

• Interactive Whiteboards & Projectors.

• LED Interactive Panels (Benq / Smart / Promethean).

• Digital Signage.

• Hall Projection, PA Sound Systems and LED DMX Lighting.

• CCTV.

• Network Cabling.

• Data cabinet tidy.

• Installation by ECS registered engineers.

Previous

Previous

Page 11: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 11

What is Office 365? Microsoft Office 365 is a cloud based suite provided by Microsoft and is now free to educational establishments

within the UK. Office 365 enables schools to:

• Extend learning outside of the classroom with use of tools such as (Microsoft Word, Excel, PowerPoint & OneNote).

• Teach lessons online and provide 1:1 teaching using online messaging and video conferencing tools.

• Improved communication within and outside of school (collaboration).

• Provide a safe online environment with the ability to create, edit and share documents through a web browser.

What is included within Office 365? Below are the tools that are included within Office 365

OneDrive Pro:

• 25Gb of online storage per user (Videos, Music, Pictures, Office Documents….)

• Safe & Secure – Hosted in the EU and only you can access it

• Collaboration – Share files with others

MS Office – Web Apps: • Web browser based versions of MS Word, Excel, PowerPoint and OneNote

• Create and edit documents and save directly to your SkyDrive

• Use whichever device you want (iPad, Android, IE)

Skype for Business: • Instant messaging

• Video conferencing

• Share your screen with others (Present Mode)

Exchange Online: • E-Mail

• Calendar

• Anti-Spyware / Malware

• 50Gb Storage per user

Office 365 Costs: Microsoft Office 365 is currently FREE for education and all of the tools above are included within the free subscription provided to schools. However, schools are also able to upgrade their Office 365 subscriptions to included things such as allowing uses to download and install the full MS Office Suite. All prices are based on a per pupil or faculty staff basis. If you wish to view further information of this, please visit the below link. http://office.microsoft.com/en-gb/academic/compare-office-365-education-plans-FX103045755.aspx

Page 12: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 12

School Remote Access Services

Microsoft Remote Desktop Services - Connect Anywhere, Anytime

Microsoft RDS (Remote Desktop Services) can give schools staff / pupils access to the school network using their own devices anywhere and anytime.

• Allow Staff / Pupils to access work on the school network from home.

• Users can logon from anywhere with an internet connection.

• Can also be used as a thin client solution.

• Access the school network using mobile devices such as an iPad.

• Use the software installed on your remote desktop server.

• Users can logon from home using their own machines.

Remote Desktop Service, formerly known as Terminal Services enables users to access Windows based programs that are installed on a Remote Desktop Server, or to access a full Windows desktop. With RDS users can access applications from an outside internet connection securely. When a user accesses a program on a Remote Desktop Server the program runs on the server directly. This can be used as an extension of the schools network allowing staff and pupil to work on documents while connected to the schools safe and secure network. This solution can be scaled for small to large scale deployments.

HAP - Home Access Plus This is a web based application that can be installed and hosted on your schools server. You would Access a login page via a secure web address (Example: https://SCHOOLNAME.arkictsolutions.co.uk/hap) Once you logon with your network username and password details you can browse to your schools shared drives and your personal "My Documents". You then have the ability to download / edit / upload and replace your files. So you would basically download the file you wish to edit. Once you have finished editing it, you would upload back and you would be asked if you wish to replace the current file that is located on your school server.

School VPN

We can provide a VPN service for your school that would allow you to connect remotely onto your schools network

from any outside internet connection.

What is VPN?

It is basically a secure point to point tunnel across the internet between your computer and your schools network.

This can be locked down to a specific group of users if required also.

This would allow your staff to access all shares drives live from your laptop while outside of the schools network.

Page 13: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 13

Apple iPad Management & Deployment:

Mobile Manager

Ark is a registered reseller with LightSpeed Systems. We have adopted the “Mobile Manager” product to manage,

secure and implement iPads in schools.

This solution allows us as an ICT Support company to quickly manage and deploy apps across your schools iPads

along with giving teacher additional tools for use in the classroom.

Features:

• Easy Management Interface

• Robust administrations for IT and teachers

• Inventory management and reporting

• Ability to force authentication

• Apply restrictions to device and app use

• Remote configuration and device wiping

• Remote App Installation

• Apple VPP (Volume Purchase Programme) integration

• Apple DEP (Device Enrolment Programme) integration

• Remote App / iOS Updates

• Passcode removal and remote locking

• Geo-Location

Solution: Costing Model: Cost:

1Yr License Per Device (Per Year) £5.92

3Yr License Per Device (Per Year) £16.68

Page 14: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 14

School Websites:

Ark is able to offer schools a school website service. Whether you’re looking for a new website or to get ready for an Ofsted inspection. We will setup your school website with input from yourselves and provide training around the CMS (Content Management Solution) the website is built around, allowing the school to update the website quickly and easily.

Solution: Costing Model: Cost:

School Website Design & Hosting Per year for contract holders £370.00

Full Website Redesign One off for contract holders £500.00

Page 15: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 15

Voice Over IP (VOIP) Phone Systems If you are considering looking at a new phone system, please let us know as we can offer voice over IP solutions. These work by

utilising your existing broadband connection for phone calls. Each phone has its own virtual line so it can increase the capacity of

your solution and only needs a standard network point to work.

It is a very cost-effective way of reducing the reliance and cost of analogue lines. The lines (called SIP trunks) are rented monthly

so can easily be added and removed when no longer needed. The solution also has very flexible call routing and recording

options.

We have tested the solution and it works fine through the emPSN connection, no additional solution is required. This is the

solution we use in our own office. This also allows free calls between anyone on the same platform.

The monthly rental is £6 + vat per phone and phones start from around £50 + vat to buy outright. There is also option for

dormant phones, which are a great way to pay for phones that aren’t used very often at only £3 + vat a month.

Phones are typically around £90 + vat as a one-off cost.

Please let us know if you are interested in this solution or would like any further information.

CCTV Services - HIKVISION We now offer Hikvision CCTV solutions and have installed IP systems into several different locations. The solution allows live

recording of cameras (the size of the system tends to be 4, 8, 16, 32 cameras etc), and can work over your existing network

cabling where appropriate. The system can then be viewed remotely via the internet on a web page or via an app on a mobile

device. We use the same system in our office and the image quality if fantastic and the system is very easy to use. An example of

the screen is shown below.

If you are considering purchasing a CCTV system, please let us know.

Page 16: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 16

ICT Education Delivery Service Complementing the existing provision that Ark supplies, a training and teaching service can now be utilised within schools. This service is going to offered primarily by Rachel, an experienced, qualified primary school teacher (BEd Hons), who has innovatively and dynamically been using ICT within the classroom for the last six years. With a clear passion for technology, and

how it can impact upon pupils, Rachel has shaped the curriculum and coverage in her schools to utilise the 21st century we live in. After working as a Specialist Leader in Education (SLE) for ICT in Lincolnshire, and as a senior leader in schools for ICT, she has

joined the team to share her knowledge as part of Ark’s services. Understanding that all schools are individual, dependent on your school’s needs, bespoke training can be developed to suit your

school. Combining both the technological background of Ark and the first-hand experience of teaching, a wealth of programmes

can be delivered.

The ever-changing technology and resources can make keeping up to date with the curriculum a hard task. At ARK we will have a

range of specialist computing technology that can be taken into schools to deliver lessons to classes of pupils. This could be a

solution to those schools who are yet to invest in technology and will allow teachers to see the most up to date technology and

how it can be used in schools.

Lessons can be taught by a qualified teacher, who has a thorough insight into the classroom. Support on curriculum planning,

coverage mapping, assessment and auditing and developing current provision can be offered. Lesson plans and resources can

be developed alongside subject leaders or teachers, guiding them to develop a curriculum that meets their schools’

requirements.

Alongside the computing curriculum, guidance on the use of technology to aid specific School Development Needs can be

supported. ARK aims to be at the forefront of the latest technology and strives to be able to offer support on enhancing schools’

uses of ICT.

Lastly, ARK education can help to support with the delivery of E-Safety and STEM within your school: both prominent elements

of the curriculum, with continuous expanding and changing content. Support and lessons can be arranged for pupils, staff and

parents alike.

Service Ark Contract Customer Non Ark Customer

Full Day teaching or support £200 £250

Half Day teaching or support £120 £150

Staff Meeting 1.5 hours

£100 £130

Twilight Session 3 hours

£120 £150

Page 17: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 17

Remote Endpoint Management - AEM As part of GDPR and general security we need a more effective way to ensure all devices are kept current with software updates.

We already utilise the solution to monitor all servers but want to roll this out to all devices to have better management and monitoring of all devices, not just servers. AEM (Autotask Endpoint Management) offer a site pricing model which makes

licenses much more cost effective based on the number of devices (windows and Mac) onsite. The solution will also assist with ensuring updates and patches for software can be applied wherever the device is located if online, this would include staff laptops when being used at any location offsite.

AEM monitors your schools endpoint devices allowing us to automatically resolve issues and detect hardware problems before they become problematic, while keeping a concise inventory of your computer hardware regardless of its location. Vastly improved remote connection functionality allows us to work on your computers with the minimum of end user input.

AEM: Annual Education Pricing

Quantity Site Licence Primary Schools Price

1 0-50 £290.40

1 51-100 £409.20

1 101-200 £554.40

1 200+ £739.20

Quantity Site Licence Secondary Schools Price

1 0-500 £1,650.00

1 501-1000 £2,754.40

1 1000+ £4,228.40

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Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 18

Partner organisations

ScholarPack is a comprehensive cloud-based MIS built for primary schools, giving you the ability to access the system anywhere from any device. Background ScholarPack has been in use with schools for 7 years, now working with 1100+ primary schools across the UK including over 30 of the UK's leading MATs. We listen to our customers’ feedback - which feeds directly into our product development roadmap, and continue to be the fastest-growing cloud-based MIS provider for primary schools.

Key points ● Primary focussed - ScholarPack is a comprehensive MIS built specifically for primary schools. We combine a

range of packages, traditionally bought separately, into one intuitive system ● First class support - we have a reputation for delivering high quality, unlimited support from our in-house

and highly trained local support teams (phone, tickets, online chat, video guides) ● Speed - it’s fast: pages load almost instantly saving users time with every click ● Responsive - we are constantly improving our service and product using the feedback of schools and MATs

we work with, with updates and improvements rolled out most weeks ● Highly accessible - ScholarPack works on any web based device from any location ● Easy to get started - migration from your previous MIS is managed by our migration team, then our trainers

quickly get you up and running on your first day ● Trust the trends - more schools switched to ScholarPack last academic year than all other suppliers

combined - and we’re happy to say that schools stay with us too (we have a 99% retention rate)

What’s included? We include lots of functionality in our core system - including:

● Student/staff records ● Attendance/management ● Easy, pre-defined reports with ‘favourites’

feature ● Custom report engine ● Admissions ● API (integration with software partners) ● Behaviour/rewards management ● Statutory returns (School and School

Workforce Census) ● Statutory assessment ● Messaging and noticeboards

● Dinner management module ● Interventions module ● Clubs management module ● Pupil support including plan writer ● Notifications ● Comprehensive data analysis (assessment,

attendance, behaviour, pupil and staff, etc.) ● Speed edit ● Single Central Record ● Dynamic/static groupings ● Photo importers

Optional modules - internal assessment modules (EYFS and KS1/KS2: formative and summative data entry and

dynamic, comprehensive analysis) and a communications module (email, SMS, dynamic/static groups, templates).

Group data analysis - we offer schools and groups the ability to compare their data across a Trust through our

partnership with Assembly - an industry leader in the field of MAT analytics. This tool allows school groups to

Page 19: Schools ICT Services Catalogue - emPSN€¦ · Antivirus & E-Mail Security Services: Working with our partners . AVG, Ark ICT Solutions can offer the following services to help protect

Ark ICT Solutions Ltd – Service Catalogue 2019-2020

Ark ICT Solutions Ltd - Unit 6 Venture Court, Pinchbeck, Spalding, Lincolnshire, PE11 3BG. T: 01775 720252 E: [email protected]

Page 19

combine data from a range of sources such as attendance, exclusions, demographics and standardised assessment

data from leading industry names including GL Assessment, Rising Stars and Sharing Standards.

Migration and training

Last academic year we migrated 350 schools onto the ScholarPack platform - we know that for a successful

implementation the migration and training process needs to be simple and hands-off for schools. We handle the

entire process ensuring that there is minimal disruption to the office and classroom. Schools are census ready on day

1 for students and staff ensuring that schools are ready to go.

Data Security ScholarPack offers its users a state of the art cloud hosting environment which is used for all servers. This

environment ensures that the system remains secure, fast and highly available across all devices, regardless of the

number of concurrent users. ScholarPack uses industry best practices for the storage and transmission of all data

and fully complies with the guidelines from the ICO, the Data Protection Act and the GDPR (May 2018).

Additional Information More information about our product and services can be found on our website: scholarpack.com


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