8/12/2019 Schuberg Philis_tcm46-274589

1/13

Schuberg Philis

Pim BergerManaging Director DNB Symposiu

2012

8/12/2019 Schuberg Philis_tcm46-274589

2/13

Focus

We focus exclusively on the applications that businesses rely on

day, guaranteeing 100% uptime;

a focus that we feel is instrumental in providing high-quality

8/12/2019 Schuberg Philis_tcm46-274589

3/13

Customer references

ABNAMRO (MoneYou Internet savings bank)

ASR Bancair (Core banking & investments)

bol.com (Online retail) Deloitte (Enterprise Risk Services application)

Eneco (Energy Trading)

ING (Public internet site & internet banking disaster recovery)

KLM (Emergency response infrastructure / campaigning)

LeasePlan Bank (Internet savings bank)

Nuon / Vattenfall (Energy Trading) Rabobank International (eBanking)

Rabo Mobiel (Mobility banking)

Robeco (Asset Portfolio / Risk Management)

Syntrus Achmea (Asset Management)

8/12/2019 Schuberg Philis_tcm46-274589

4/13

A unique service model

Generic

Standardisation / scale

Cost vs. user acceptance

Low integration with core business Location independent

Escalation based decision making

End user focus

Low EBIT impact

Critical applications

Integration / specialists

Cost vs. business risk

High integration with core busin High availability/connectivity

Real time decision making

Business focus

High EBIT impact

Generic

Critical applications

Costs vs Risks

8/12/2019 Schuberg Philis_tcm46-274589

5/13

Different approach

With model A, in case of vital applications,the law of diminishing returns applies.

Schuberg Philis operates accordin

Model A

Partner

Customer team

Partner

Customer team

Partner

1st line

2nd line

3rd line

Quality Control / Self Assessm

Service / Project managem

Monitoring / Event managem

Datacenter / Network

Support Systems / Process

Generic

Critical applications

Costs vs Risks

8/12/2019 Schuberg Philis_tcm46-274589

6/13

Integral approach - WYSIWYG

Classi

Project

the ope

New ap

Integra

from prand bu

manag

of the a

and pro

environ

(full con

Potentialconflict

Potentialconflict

Potentialconflict

Clear expectation management

Plan

Plan Build Run Support

SupportRunBuild

8/12/2019 Schuberg Philis_tcm46-274589

7/13

Service organisation and integration

Application infrastructure Schuberg Philis team

Critical application

Databases

Storage

End-to-end networking

Datacenter

Systems

Operating systems

Middleware

CustomerOperationsManager

Gene

Mid offic

Back offic

Customeapplication m

Facility team

Technicalapplicationengineers

Webapplicationengineers

Networkengineers

Systemengineers

Securityengineers

Service integration

8/12/2019 Schuberg Philis_tcm46-274589

8/13

8/12/2019 Schuberg Philis_tcm46-274589

9/13

Audit, monitoring & reporting

8/12/2019 Schuberg Philis_tcm46-274589

10/13

Cornerstone - risk management

The integral change- and risk management approach has been one of the d

of Schuberg Philis leading to enormous customer satisfaction and loyalty

8/12/2019 Schuberg Philis_tcm46-274589

11/13

0 20 40 60 80 100 (%)

Source: Giarte, Amsterdam, 2011

Infrastructure Management Customer Satisfaction 2011

Logica 53

HP Enterprise Services 49

Capgemini 54

Simac 71

Schuberg Philis 8

5

T-Systems 62

Centric 76

Sogeti 57

IBM 54

Imtech ITC 79

ASP4all 70

55Atos Origin

Getronics 49

Fujitsu 44

BT 62

Ordina 68

Kender Thijssen 58

8/12/2019 Schuberg Philis_tcm46-274589

12/13

0 20 40 60 80 100 (%)

Source: Giarte, Amsterdam, 2011

Outsourcing Recommendation Index

T-Systems

Capgemini

Simac

IBM

Getronics

Imtech ICT

Logica

Sogeti

Atos Origin

Ordina

Schuberg Philis

Accenture

Fujitsu

Centric

HP Enterprise Services

BT

8

1

96

70

58

8

2

7

0

9

4

7

6

7

1

10

0

9

382

7

5

6

46

0

7

2

82

70

5

9

7

7

82

8

3

7

0

8

1

10

0

94

8

8

9

0

6

1

64 6

7

8/12/2019 Schuberg Philis_tcm46-274589

13/13