Job Description Form Business Systems Officer Position Details Position Number: 004458 Classification: Level 4 Award / Agreement: PSA 1992 / PSCSAA 2019 Organisational Unit: Corporate Operations / Information Services & Corporate Performance Location: Perth Metropolitan Area Classification Evaluation Date: JDF Review Date: November 2019 Reporting Relationships This position reports to: 002468, Business systems Consultant, Level 6 Positions Under Direct Supervision: This position has no subordinates. ______________________________________________________________________ ____ Business Systems Officer, 004458, Level 4 Page 1 of 7 People,P lace,H om e
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Job Description Form
Business Systems Officer
Position DetailsPosition Number: 004458
Classification: Level 4
Award / Agreement: PSA 1992 / PSCSAA 2019
Organisational Unit: Corporate Operations / Information Services & Corporate Performance
Location: Perth Metropolitan Area
Classification Evaluation Date:
JDF Review Date: November 2019
Reporting RelationshipsThis position reports to:
002468, Business systems Consultant, Level 6
Positions Under Direct Supervision:
This position has no subordinates.
__________________________________________________________________________Business Systems Officer, 004458, Level 4
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People, Place, Home
People, Place, Home
About the DepartmentThe Department of Communities’ mandate is fundamentally about providing pathways to individual, family and community wellbeing. The Department’s direction centres on building safe, strong, secure and inclusive communities that empower individuals and families across Western Australia to lead fulfilling lives.
The Department’s functions and services include disability services; child protection and family support; social and affordable housing; community initiatives and remote regional services reform.
The Department provides the opportunity to implement client centred services within a single outcome-based framework across community services in Western Australia. This framework also provides for a specific focus on delivering integrated, place-based services, recognising that community and individual needs vary significantly between metropolitan and regional communities.
The Department promotes diversity and embraces a high standard of equal opportunity, health and safety, and ethical practice. All employees are required to comply with relevant safety procedures/guidelines and equal opportunity principles at all times.
Role Statement As the Business Systems Officer you are responsible for assisting with the installation, testing, acceptance and user training associated with minor and major product releases. This position is also responsible for patch installation of the business systems and assisting in the preparation of project documentation. The Business Systems Officer tests packages for business systems application software and other related component software and hardware.
__________________________________________________________________________Business Systems Officer, 004458, Level 4
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People, Place, Home
Duties and Responsibilities
1. Business Systems Administration
1.1 Assists with the installation, testing, acceptance and user training associated with minor and major product releases and patches of business systems.
1.2 Liaises with the system suppliers regarding system functionality, upgrades and enhancements to business systems.
1.3 Assists in the identification and resolution of business system software problems and IT infrastructure issues.
1.4 Assists with reviews of business systems requirements, with input from key users, including the identification of strategies and solutions to meet business requirements.
1.5 Undertakes investigations and periodic reviews of business systems and procedures.
1.6 Provides second level user and technical advice, in relation to system administration issues, to system custodians and users.
1.7 Undertakes business systems research such as industry and/or market place trends.
2. Project Management
2.1 Assists in the preparation of project documentation for business systems application software and other related component software, hardware and interfaces to other information systems.
2.3 Creates test plans, both system testing and user acceptance testing, of the application software and other related component software, hardware and all interfaces impacted by business system changes or enhancements.
2.4 Co-ordinates and undertakes system testing of the application software and other related component software, hardware and all interfaces to other information systems.
2.5 Co-ordinates user acceptance testing (UAT) of business systems.
2.6 Ensures established project management procedures and processes are applied.
__________________________________________________________________________Business Systems Officer, 004458, Level 4
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People, Place, Home
3. Other
3.1 Participates in Emergency Management and Response duties as required.
