Second CRM Usage & Case Studies

© 2016 Soft Solvers Solutions. All Rights Reserved.

Customer Case Studies

Complete Business Automation Solution

Making Businesses Profitable www.secondcrm.com

/secondcrm


Second CRM Complete Business Automation Solution

Pioneer cloud CRM in South East Asia (since 2010), now

growing as a complete Business Automation Solution

Designed for small to mid-market businesses, to make

them profitable, through business automation

Manage Sales & Marketing, Customer Support and Operations

No investment on server/software, No need IT guys,

Highly secure and scalable, Daily automated backups

Easy-to-use, customisable, accessible any time, any

where or on any device (desktop, tablet, or phone)


Company

Partners

Echelon Finalist 2011 - Asia’s largest

Startup event

Asia’s Top 50 Apps

2010 - E27 Singapore

Silver award for Best CRM Implementation 2010 - CCAM Malaysia

CRM Idol Semi finalist - 2012

& 2013

Awards

SoftSolvers Solutions, founded in 2010

Cloud based Business Automation Solution leader in APAC

Experiencing rapid growth since inception

Cradle recipient (under MOF), attended accelerator programme

Head Quarters Singapore

R&D - Global Support Cyberjaya, Malaysia

Sales Kuala Lumpur, Malaysia Singapore Manila, Philippines Sydney, Australia United States


Examples of Second CRM Usage Customer Feedback Management

[email protected]

Auto creation of tickets, for all emails received at specific email addresses.

Converge traditional channels with online, in one central system.

Phone / Tollfree

Auto assignment of tickets, based upon selected Subject, or any other parameter.

Online Form

Manual / Auto assign to Agents

Covering All featured phones

SMS Messaging


Examples of Second CRM Usage Multi Channel Sales Management

Phone based Payment, using Contact centre.

Phone / Tollfree

Online Sale completed via Payment gateway, stored in Second CRM

Online Selling

Covering even feature phones

SMS Payment

iPad / iPhone based POS

Capture sales from retail POS Send Invoice and

link to Customers to pay online.

Email based Payment

Centralised Sales Management

Common Customer Database, across Channels, can be used for Segmented Marketing & providing Customer Support

Consolidated Sales and Financial Reporting


Examples of Second CRM Usage

Online Warranty Registration

Managing Warranties & Claims

Centralised Customer Database

Build across Channels, via online Warranty Registration, used for Segmented Marketing

& providing Customer Support

Online Claim Processing

Claim Processing through Phone



Converge traditional channels with online , in one central system.

Phone / Tollfree

Customer send Message, Agent Call back.

SMS Messaging

User enters his number, initiate two Calls, connecting him to Contact Centre agent

Online Click 2 Call

Multi Channel Contact Centre

Access to

Customer History

Complete

interaction log

stored in CRM

Inbound Support / Outbound Telemarketing



Second CRM to get Read Only access from Backend System on daily basis.

Second CRM allows Agents to access the info on the go

Second CRM allows Managers to Monitor and Support Agents

Customers access online portal for viewing/updating their data; online payment; support request (problem reporting, warranty claims, etc

Empowering Agents Sales Force



Second CRM allows Users to send Quotes and Invoices for online Approval, allowing

faster processing

Self Servicing Customer Portal (Get Quotes/Invoices Approval)

Update Quote / Invoice

status in Second CRM


Examples of Second CRM Usage Self Servicing Customer Portal (Accept Payment Online)

Update Quote / Invoice

status in Second CRM

Pay Online



Second CRM gets read only data from Portal on daily basis (new vehicles/property, leads, etc)

Second CRM allows advertisers to access the leads info anywhere

CRM for Advertisers on Classified sites (Property /Cars)

CRM for Agent advertisers

Leads management (downloaded directly from the Portal), auto responders

Sales pipeline tracking (forecasting)

Activity tracking (appointment, reminders) and follow ups with leads

Maintain sales orders (for tracking sales)

Vehicle / Property management (details, status, how many leads, etc)

Send customers email / SMS notifications

Monitoring reports

CRM for Classified Portal users

Consolidated report on leads (categorised, by area, type, etc)

Consolidated sales pipeline (forecasting)

Consolidated sales (units, $$$, categorised)

Send newsletters, alerts, birthday & festival greetings, etc to advertisers and customers

Other monitoring reports

Car Portal / Property Portal


Manage Event Calendar


Online Event Calendar Online Registration

Manage Registrations

Send Invoice and link to Customers to pay online.

Email based Payment

Reports & Charts

Online Selling of Trainings / Programmes

1


Examples of Second CRM Usage Back-office for Ecommerce/Mobile Businesses

Collect leads from website or landing pages

Website / Landing page

Physical POS

Capture sales from retail POS

Track activities from mobile apps

Mobile Apps

Collect complete sales info from ecommerce

Ecommerce/Marketplace

Lead / Account

Management

Manage

Deliveries

Subscription &

Payment

Customer

Support

Customer

Survey


Examples of Second CRM Usage Customer Loyalty and Support Solution for Retail

Retail Outlets / POS

Capture sales from Outlets, Real-time or Daily dump

Website and Mobile can pull the Customer status and display

Customer can update their Contact info and check points

Customer browse Redemption Catalogue and place order, using their loyalty points

Updates can be pushed back to the Central Customer database

Data Cleansing, Classification, Maintain Membership,

Promotions, Redemption Catalogue, etc

Send notification and alerts on the order confirmation and delivery status

Send Monthly / Quarterly loyalty points statement

Birthday Greetings and Newsletter

Generate and Send Discount vouchers

Loyalty Portal and Mobile App


Examples of Second CRM Usage Contract Management

Vendor / Suppliers Contact Info

Contracts Info (terms, expiry

date, etc)

Documents Upload

Integration with backend

Systems


Some of our Customers

Second CRM has worked with more than 200 customers across Asia.


Second CRM has worked with hundreds of customers, from small single location companies to mid-market regional companies, across multiple industries.

Second CRM encourages try before you buy, without even swiping your credit card. Second CRM allows rebalance users up or down to meet changing business needs.

Second CRM is highly cost effective, both in terms of user subscription fee and the professional services. More than 60% saving upon migration from systems like Siebel, NetSuite, MS Dynamics, Oracle, Salesforce, etc.

No capital investments on servers or software, secure deployment, daily backups, bug fixes and application updates, all taken care off. Just focus on your business.

On Demand, Subscription

based

Proven track record

Best price value package

No risk trial, Highly flexible subscription

Going Beyond Criteria

Key Differentiators


Thank You Questions & Answers

Making Businesses Profitable www.secondcrm.com

/secondcrm

Soft Solvers Solutions Malaysia: +603 8320 5871 Australia: +6140 5811 649

Singapore: +65 6304 8022 Philippines: +63 906 284 3137

Web: www.secondcrm.com Email: [email protected]

Date post:	17-Jul-2015
Category:	Business
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