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13 Back to contents page V.2.0 Section 2: A-Z of Information FOOD MATTERS LIVE 2015
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Section 2: A-Z of Information FOOD MATTERS LIVE 2015
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A – Z of Information
The following A-Z guide is designed to help you find information quickly about a particular topic or issue. Many of
these subjects are explained in greater detail elsewhere in the guide.
If you need any further information, please contact our Operations Team, Geoff Pugh or Stephanie Smith on +44 (0)
7818 458 630 / + 44 (0) 7801 922 904 or any member of the Food Matters Live team on +44 (0) 207 3735 5960.
See Page 6 for Food Matters Live contacts.
Accommodation Event Express is the recommended accommodation agent for Food Matters Live 2015.
A variety of accommodation options are available within close proximity to ExCeL, including properties on site at ExCeL
itself, in the City of London, Canary Wharf and at other London locations with excellent transport links to the venue.
Event Express has negotiated special discounted rates for Food Matters Live exhibitors. To take advantage of these
special rates, please contact Event Express direct on:
Event Express Tel: +44 (0) 1905 732737 Fax: +44 (0) 1905 732738 Email: [email protected] Website: http://www.eventexpressuk.co.uk/food-matters-live-2015/ Please note: There is high demand for hotel accommodation during Food Matters Live. For the best range of hotels,
and the most advantageous rates, we recommend that you make your reservations as soon as possible.
Address
The full address of the venue is:
ExCeL London
1 Western Gateway
Royal Victoria Dock,
London Docklands E16 1XL
Advertising and Sponsorship Opportunities
There are many additional advertising and sponsorship opportunities available to you that will further enhance your
presence at the event. If you would like to discuss these opportunities further please contact your account manager
or Michael Costain via email: [email protected]
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Audio Visual Equipment
mclcreate have been appointed official supplier for your audio visual needs.
For further information and assistance, please contact mclcreate directly on the numbers below.
Mclcreate Birmingham
Unit 600, Catesby Park
Kings Norton
Birmingham, B38 8SE
Tel: +44 (0) 121 782 0433
Email: [email protected]
Contact: Carl Wilkes
Weblink: https://orders.mclcreate.com/Catalog/a96c9fd848a00b9625b7
Audio Visual presentations/demonstrations must not exceed a ‘reasonable volume’ or cause obstruction to the
gangways.
Please note: if any presentation/demonstration causes an obstruction within the gangways and/or nuisance to any
other exhibitor, we reserve the right to restrict the frequency and/or cancel the presentation/demonstration.
Badges (Exhibitor)
All stand personnel will need to wear an exhibitor badge at all times whilst on site at ExCeL.
Exhibitor badges can be ordered online via the Food Matters Live exhibitor zone, accessed from
www.foodmatterslive.com.
Exhibitor badges for Food Matters Live must be registered by no later than Friday 30 October 2015.
Build up and Break down
Times
See Timetable, Page 9.
Vehicle Instructions
See build up and breakdown information, Page 65.
Business Services
The Business Service Centre at ExCeL offers services such as faxing, printing from USB’s, internet access, laminating,
mobile phone hire/charging and sale of office supplies. The service centre is located on level 0 of the Boulevard.
For further information please contact Business Services directly on:
Tel: +44 (0) 20 7069 5005
Email: [email protected]
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Carpet
Recyclable carpet will be supplied as part of the fully furnished shell scheme stand packages. If you are designing and
building your own stand, a variety of floor coverings and prices are available from our recommended carpet contractor
Full Circle Exhibitions & Events.
To order carpet for your stand, please contact Full Circle Exhibitions & Events Ltd:
Full Circle Exhibitions & Events Ltd
Bedlam House, 43 Duncan Street
Salford, Manchester, M5 3SQ
Tel: +44 (0) 161 393 3949
Contact: Helen Rogers
Email: [email protected]
Website: www.fullcircleeventsltd.co.uk
Please ensure that all carpet/carpet tape is removed from the Hall floors. A charge will be made by the venue for any
carpet/carpet tape left at the end of the tenancy, which will have to be forwarded on to the Exhibitor concerned. Only
the recommended carpet tapes may be used directly onto the hall floor.
Cash Machines
There are two cash machines located at the West Entrance of the boulevard, and two situated on Level 0. All
machines accept all bankcards.
Catering
ExCeL London offers good quality retail catering outlets which operate in the Boulevard when the event is open.
For private hospitality and stand catering - Leiths is the official onsite hospitality caterer at ExCeL and can offer a broad
range of catering services. Any supply of alcohol at Food Matters Live must be agreed and licensed by the venue.
For further information please contact Lucy Wells at Leiths directly on:
Tel: +44 (0) 20 7069 4126
Email: [email protected]
Web: www.compass-group.co.uk
Children
No person under the age of 18 years can be admitted to the Exhibition, either during build up or breakdown. The rule
also applies to Exhibitors' children and has to be rigidly enforced to comply with safety regulations.
Children under the age of 16 may not work on stands during the open period of the event without a licence. The
Children and Young Persons Act applies. An individual risk assessment must be carried out for any young person
(under 18) working on a stand and the Organiser must be informed.
Cleaning
The organisers have made arrangements for basic stand cleaning to be carried out at no additional charge to you.
ExCeL London Cleaning will vacuum all carpets and mop any hard floors. Stand cleaning does not include the cleaning
of exhibits on your stand or the upper level of a two-storey stand. All stands will be cleaned overnight, commencing
on the pre-open night. Please ensure that all plastic covering is removed before you leave the venue on the pre-
open evening, Monday 16 November.
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If you have a night sheet or locked areas on your stand that you wish to have cleaned, please leave a key at the
Organiser’s office.
You will need to arrange any special services that may be required such as the removal of bulk rubbish, or the cleaning
of the upper level of two-storey stands, by contacting ExCeL London Cleaning, the stand cleaning company for Food
Matters Live and ExCeL:
ExCeL London Cleaning
Tel: +44 (0) 20 7069 4400
Contact: Helpdesk
Email: [email protected]
Any waste building materials left onsite after 16:00hrs on Friday 20 November, will be deemed as rubbish, removed
and thrown away. Any costs incurred as a result, will have to be forwarded to the Exhibitor concerned.
Cloakroom
Cloakrooms are available at ExCeL and will open half an hour before the event until half an hour after the event closes.
They are located at both the east and west entrances and in the middle on level 0, which can be accessed from the
main boulevard. All items are charged at £1.00 each.
Please be aware that ExCeL London cloakrooms cannot accept laptops, phones, or other electrical goods.
Congestion charging zone
ExCeL is not situated within the London congestion charging zone, however it may be worth noting the zone for when
navigating to the venue.
See Appendix 1. Venue Maps for congestion charging zone map.
Contractors
If you are employing a contractor to build, or design your stand, please ensure that they receive a copy of this guide.
They must also adhere to the venue’s rules and regulations, which are contained in the Association of Exhibition
Venue’s eGuide. This is available at www.aev.org.uk/eguide
Contractor Passes will be issued directly to your contractors upon receipt of your stand design drawings. Please do not
order exhibitor badges on behalf of your stand contractors.
For security reasons, all contract staff must wear a contractor’s pass in order to gain entry to the Venue.
Customs
Food Matters Live has been approved by HM Customs and Excise for facilities under the Temporary Importation
(goods for exhibition) Regulation as described in Public Notice 200. Overseas and Non EU Exhibitors should be aware
of the customs procedures relative to duty and VAT payments.
Exhibitors requiring customs clearance should employ the services of Agility Fairs and Events or your official freight
forwarder in advance of freight arriving into the UK. Please note that all exhibition goods must be customs cleared at
the point of entry into the UK.
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For further information or advice please contact:
Agility Fairs and Events Logistics Ltd
Tel: +44 (0) 207 069 5306
Fax: +44 (0) 843 227 2033
Email: [email protected]
Website: www.agility.com
Contact: Kevin Watkins
Deliveries
All deliveries should be marked clearly for your stand (including stand number) the name of the event (Food Matters
Live), and must be sent to the ExCeL address below. Please note that deliveries shipped directly to the venue and
received prior to 14 November cannot be accepted.
All deliveries must be made during the Food Matters Live tenancy hours:
Saturday 14 November 08:00-18:00
Sunday 15 November 08:00-18:00
Monday 16 November 08:00-20:00
Deliveries must be addressed to you as follows:
<Addressee> and <Contact Telephone Number>
Your <Company Name> and <Stand Number>
Food Matters Live
c/o ExCeL London
Sandstone Lane
London Docklands E16 1XL
United Kingdom
If you are intending to have any goods delivered to your stand by outside contractors, you need to arrange for a
representative of your company to be on the stand to receive them.
We cannot accept responsibility for any goods delivered to an unmanned stand.
Agility Fairs and Events are able to provide a courier receiving service onsite from the 14 November 2015 whereby
your chosen courier can deliver to Agility Fairs and Events rather than your stand, which may be unmanned. Please
note this service is chargeable and requires booking.
Shipping in advance: pre-event freight consolidation
Agility Fairs and Events will also be providing a pre-show receiving service, whereby exhibitors have the opportunity to
deliver shipments into their London warehouse, prior to midday 13 November 2015.
Freight will be labelled, stored and then delivered onsite in accordance with exhibitor specific requirements. Please
note this service is chargeable and requires booking.
Please note that freight must arrive at Agility’s London depot by midday 13 November 2015.
In order to make a booking for delivery onsite or pre-event freight consolidation, please contact:
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Agility Fairs and Events Logistics Ltd
Tel: +44 (0) 207 069 5306
Fax: +44 (0) 843 227 2033
Email: [email protected]
Web: www.agility.com
Contact: Kevin Watkins
Dilapidations
Please remember that you are responsible for any damage caused to the fabric of the venue by you, your agents or
contractors. You should satisfy yourselves as to the condition of your stand site before the building of your stand and
after its clearance.
It is essential that you use a recognised adhesive tape when fixing any carpet directly to the hall floor as all carpet tape
must be removed at the end of the exhibition. Any charges which we incur as a result of having to remove carpet
adhesive will have to be passed on to the exhibitor responsible.
Nothing may be fixed to the fabric of the building or screwed or bolted to the floor.
Disabled Facilities and Access
ExCeL London offers good access for the disabled and has been purposefully designed to allow unrestricted access for
disabled exhibitors & visitors.
There are a limited number of self-propelled wheelchairs available for less-able visitors within the venue. These are
available for loan from the Europcar Desk located on the boulevard between halls N2 and N3, on a first come first
served basis, a full refundable deposit will be required.
Disabled parking bays are located within close proximity to the venue. Spaces are available to blue badge holders only
and badges must be displayed at all times. Please be aware that disabled parking is chargeable like all other parking at
ExCeL.
Further information, including location of toilets and parking facilities are available on the ExCeL website:
www.excel.london/visitor/faqs
Distribution of promotional material
Please remember that you are only able to distribute marketing and promotional materials from your stand area and
not from the gangways or elsewhere in the exhibition halls. We reserve the right to prohibit the display or distribution
of marketing material which could give rise to offence.
Electrical Installations
Full Circle Exhibitions & Events will carry out all electrical work in the halls.
Full Circle Exhibitions & Events Ltd
Bedlam House, 43 Duncan Street
Salford, Manchester, M5 3SQ
Tel: +44 (0) 161 393 3949
Contact: Helen Rogers
Email: [email protected]
Website: www.fullcircleeventsltd.co.uk
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Fully furnished shell scheme package stands, include standard lighting and a power socket; exhibitors may order
additional lighting and power sockets directly from the electrical contractor or by contacting:
Danielle Goodall
Tel: +44 (0) 20 3735 8550
Email: [email protected]
A temporary electrical supply can be ordered for use during build-up and breakdown, if required. Use of the venue’s
electrical sockets is not permitted and cables must not cross gangways. Once power has been energised during build-
up, it will be switched off each night, including the pre-open night. If you need power overnight, you will need to
order a 24 hour supply. Power to your stand will be switched off 30 minutes after the show closes each day and will
not be switched back on until the following morning. If you require 24 hour power, please arrange this with the
electrical supplier. On the last open day, power will not be switched back on under any circumstances, due to the
hazards presented during the breakdown of stands. If you need a supply beyond this time, please also arrange this
with the appointed electrical contractor.
See Section 6: Mechanical Services, page 59, for further information regarding electrical installations.
Please note that Full Circle Exhibitions & Events will have staff available during build-up for all last minute
requirements.
Emergency Procedures
ExCeL Emergency Procedures are included within the Health & Safety Section of this guide. Please refer to page 37.
In case of an emergency dial: T: +44 (0) 207 069 4444
For general security enquiries dial T: +44 (0) 207 069 4445
If any kind of emergency services are required, please contact our security Team on the internal emergency number
(4444), and they will call 999 on your behalf. They will arrange to meet with the emergency vehicle on entrance to the
ExCeL campus and escort the vehicle to the closest point of access to the incident.
Exhibitor Badges
See Badges, Page 41 to order your stand personnel badges.
Filming, Television and Recording
If you would like to conduct any filming, or recording during Food Matters Live please contact Proj-x4 no later than 16
October 2015.
Please note your equipment for taking photographs, films or the making of broadcasts or sound recordings should be
handheld only.
All cabling must be on the stand/feature/filming area and flown over gangways or adequately ramped if required to
reach such areas.
Locations designated for cameras, equipment and their operation should not include any part of the gangways.
Companies may use any filmed material of the interior, exterior and contents of the venue and may edit, record,
televise, repeat filmed/recorded material, provided that the filmed/recorded material is not used in any way that
might be to the detriment of the venue, its owner or the event, or that might bring them into disrepute
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Fire precautions
ExCeL London will distribute sufficient Fire Extinguishers around the halls. Should you discover a Fire – Fire Alarms are
located at each Exit Door. Only if you have been trained to do so, and it is a very minor fire (and safe to do so), tackle
the fire with the nearest available Fire Extinguisher. Any exhibitor requiring a special type of extinguisher owing to the
nature of their exhibits must make their own arrangements and inform the organiser.
If you are exhibiting anything that involves fire, a naked flame or a risk of fire you must submit a separate Fire Risk
Assessment for your stand.
First Aid
A First Aid room is located on level 0 in the Boulevard. If you require first aid please contact the medical treatment
room, this will be open at all times when the venue is in use.
To contact First Aid please contact the Medical Treatment room on: +44 (0)207 069 5556
In an emergency, including making a request for an ambulance, please use the following numbers:
Security Suite (general): Extension: 4445
Emergency (for all security/fire/medical): Extension: 4444
When dialling externally e.g. from your mobile please dial +44 (0) 207 069 first.
Floral
Oldacre Onsite Florist is the recommended floral supplier for the event and can supply bespoke floral and plan displays
to suit any theme, scheme or budget. For further information please visit the website www.oldacre.co.uk or contact
them directly on:
Tel: +44 (0) 20 7069 4235
Email: [email protected]
Web: www.oldacre.co.uk
A full brochure and order form are available from the exhibitor zone.
Footwear
Suitable footwear must be worn on site during the build-up and breakdown periods of the exhibition. Open-toed
sandals or shoes, flip-flops and flimsy footwear are not permitted under any circumstances.
Furniture
Concept Furniture has been appointed as the official furniture contractor for this event. For further information and
pricing please visit the Concept Furniture website: www.conceptfurniture.co.uk, or contact Concept directly on:
Concept Furniture
Unit 131, Hartlebury Trading Estate
Hartlebury, Worcester DY10 4JB
Tel: +44 (0) 0129 925 4097
Fax: +44 (0) 0129 925 4091
Contact: Tammy Greenfield
Email: [email protected]
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If you have a Shell Scheme package stand, the furniture supplied is dependent on your stand size. Go to Section 4:
Stand Construction Shell Scheme, page 45, to view your package options.
To confirm your preference of package style of furniture and colour please complete the Shell Scheme Package Option
Form available via the Exhibitor Zone.
Gangways
The gangways within the exhibition are the minimum permissible by law and have been subject to approval by the
Local Authority. Under no circumstances can any part of your stand, furniture, or exhibits project beyond the
boundary of your stand.
All gangways must remain unobstructed and accessible at all times.
Graphics services
Ordering graphics for your shell scheme stand can be arranged through Full Circle Exhibitions & Events. Prices will be
dependent on the size of your stand and quotes can be obtained by contacting:
Full Circle Events & Exhibitions Ltd.
Bedlam House, 43 Duncan Street
Salford, Manchester, M5 3SQ
Tel: +44 (0) 161 393 3949
Contact: Helen Rogers
Email: [email protected]
Website: www.fullcircleeventsltd.co.uk
If you require a design service for the construction of your graphic artwork, you can contact:
Sycamore Design Jane Eost
Tel: +44 (0) 1580 200592
Email: [email protected]
Hazardous and Excessive Waste
Exhibitors and their contractors must remove excessive or hazardous waste at the end of the exhibition. Any items
left at the end of the tenancy will be removed and charged to the Exhibitor concerned.
Excessive waste is defined as: more than 2 boxes of literature, stand fitting material, pallets, material packaging and
quantities of unsold stock or ‘give-aways’.
Hazardous waste is classified by the 2005 Hazardous Waste Regulations as: light bulbs and fluorescent tubes, electrical
equipment and fittings, gloss and emulsion paint and their containers, cooking oils and their containers, aerosols both,
full or empty, oils and lubricants and oily rags.
Hazardous Exhibits
Please consider the safety of your staff and visitors to the show when planning the layout of your stand. Hazardous
items, such as knives and hot equipment must be set back from the stand and out of reach of the public. Guards will
be required to shield anything emitting heat and any machinery or other equipment which may present a hazard to
visitors.
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Health and Safety
Please see Health and Safety, Page 31.
Hot Works
A permit issued by the venue’s safety team is required for any hot work, such as grinding, cutting and welding to be
carried out on site. Contractors should contact the organiser’s office Health and Safety Manager in the first instance
to request a permit.
Insurance
All stand holders are required to have current insurance throughout the term of the exhibition with a limit of no less
than £2m public liability and suitable cover for loss or damage to Exhibits or other property of the Exhibitor. Insurance
is NOT included as part of the stand package. All exhibitors will need to provide proof of their insurance at least 8
weeks prior to Food Matters Live via the exhibitor zone.
Please arrange sufficient insurance to cover stand, goods and fittings exhibited at the event, and transport to and from
the venue. Exhibitors are also responsible for all claims arising from personal injury or damage to the property during
the periods of build up, event open and breakdown.
We wish to draw your attention to the exhibitor insurance offered by Food Matters Live, this can be arranged via the
Food Matters Live exhibitor zone.
Should you need to arrange insurance cover please contact:
Hiscox
Tel: +44 (0)1376 330624
Website: http://www.exhibitor-insurance-online.com/quote?event=fml15
Internet Access
Telecommunication and broadband internet services on your stand at ExCeL will be provided by the venue’s IT and
Communications Team (IT&C). To avoid any additional late order surcharges, please submit your order with payment,
prior to the deadline date of 16 October.
Download the Telephone and Internet order form via the Exhibitor Zone at
http://www.foodmatterslive.com/account/account-login. For further information please contact IT&C directly:
Tel: +44 (0)20 7069 4400
Email: [email protected]
Website: www.excel.london
A complimentary wi-fi service, suitable for general browsing, accessing social media and checking of emails is offered
within ExCeL London; Network Name: excel Free wifi. This service is unsupported and not intended as a business
critical service.
Internet access on PC’s located at Business Services is also available as a pay as you go service.
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Location The full address of the venue is:
ExCeL London
1 Western Gateway
Royal Victoria Dock,
London Docklands
E16 1XL
Getting There
By Road
Follow signs for the Royal Docks, City Airport and ExCeL. There is easy access from the M25, M11, A406 and A13, See
Appendix 1: Venue Maps, Location of ExCeL. Once you have arrived, car parking is available for 4000 cars, See
Appendix 1: Venue Maps, ExCeL London Car Parking Map.
By Underground /Docklands Light Railway
The Jubilee Line is recommended as the quickest route from Central London. At Canning Town change to the
Docklands Light Railway (DLR, platform 3) to Custom House for ExCeL (West Entrance) or Prince Regent for ExCeL (East
Entrance). See Appendix 1: Venue Maps, Location of ExCeL.
By Air
London City Airport (LCY) is just 5 minutes away by car or taxi, offering 350 international and domestic flights a day.
By Taxi
There are Taxi drop off and pick up points for black cabs located at the West and East Entrances of ExCeL.
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Lifting, handling and storage – packaging and removal
If you or your contractor requires assistance in off-loading, transporting or storing materials, you can make
arrangements with Kevin Watkins at Agility Fairs and Events Logistics Ltd. Agility will be the only Lifting and Handling
Contractor permitted to work within the halls during the event.
Packing cases must be removed from the halls and storage is not permitted behind stands or in void areas of the hall
for fire and safety reasons. You should therefore make prior arrangements for the safe keeping of such items with
Agility Fairs and Events, or with your shipping and forwarding agent.
Agility Fairs and Events Logistics Ltd
ExCeL London
Tel: +44 (0) 207 069 5306
Fax: +44 (0) 843 227 2033
Email: [email protected]
Website: www.agility.com
Contact: Kevin Watkins
For more information on lifting, handling and storage see Logistics, Page 60.
Lost property
Lost property should be handed into the Organisers Office or the Event Security Office. After the exhibition, the
Venue’s Lost Property service can be contacted on t: +44 (0) 20 7069 4500. All property (with the exception of
perishable goods) will be kept for one month.
Marketing
Promote your presence at Food Matters Live on your website, social media and email signatures. Download marketing
resources from the Food Matters Live Exhibitor Zone. Send interesting product news, research or activities to
[email protected] with marketing shots for our marketing channels.
Food Matters Live will be continue to post and share related new stories and event information in the run up, during
and after the event on social media. Follow us on twitter at @foodmatterslive, like our Facebook page and mention
your presence at Food Matters Live, and join our LinkedIn Group.
Meeting Room Hire
ExCeL London has a selection of rooms available to hire for various meeting and business purposes. Many rooms come
complete with water views and some have their own catering facilities. If you would like to discuss room hire
opportunities during Food Matters Live, please contact your account manager or Michael Costain via email:
Music on stands
If you intend to play recorded or live music on your stand during the course of the exhibition, you are required by law
to obtain music licenses from the Performing Rights Society and Phonographic Performance Ltd.
A permit for PRS can be obtained by calling PRS for Music directly on T: 0800 068 4828.
Application forms from PPL can be requested from our Operations Team, Geoff Pugh and Stephanie Smith and must
be returned by 16 October 2015.
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Tel: + 44 (0) 7818 458 630 / + 44 (0) 7801 922 904
Email: [email protected] / [email protected]
PPL charge us, the organisers, a basic license fee per stand per day, and we in turn pass that on to the respective
exhibitors.
If you have any specific queries, please contact PRS/PPL directly:
Performing Right Society
29-33 Berners Street
London W1T 3AB
Tel: 0800 068 4828
Web: www.prsformusic.com
Phonographic Performance Ltd
1 Upper James Street
London W1F 9DE
Tel: +44 (0)20 7534 1000
Web: www.ppluk.com
Night Sheets
If you are intending to use a night sheet on your stand, this must consist of non-flammable material, or be treated to
render it non-flammable. Please also ensure that you leave a duplicate key at the Organiser’s office, so that the
cleaners may gain access to your stand.
Night sheets must be firmly rolled up and secured, if left on the stand during the day, so as not to cause any
obstruction.
Open Hours
The exhibition will be open to visitors as follows:
Tuesday 17 November 10:00-17:00
Wednesday 18 November 10:00-17:00
Thursday 19 November 10:00-16:00
Please note that you will have access to the Halls from 08:00 each day.
Please ensure that your stand is staffed at all times during the open period of the exhibition and that all exhibits
remain displayed during the event open hours.
As a courtesy for last minute visitors to the event and to other exhibitors around you, we ask that no dismantling of
displays or exhibits commence before 16:15 or until the building is clear from visitors on Thursday 19 November.
For all event times please see Timetable, Page 9.
Operating machinery/exhibits
Any exhibitors who wish to incorporate moving machinery or equipment into their stand will need to ensure that it
complies with the Provision and Use of Work Equipment Regulations 1998 (PUWER), and that its operation will be
carried out safely and with no disturbance to surrounding exhibitors. Please contact our Operations Director, Geoff
Pugh for further advice.
Tel: +44 (0) 7818 458 630
Email: [email protected]
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Organisers’ office
The organisers' office will be operational throughout the tenancy period from 08:00 each day. This will be located
adjacent to the Visitor Entrance off the Boulevard and will be clearly signposted. If you have any queries prior to this,
please contact:
Geoff Pugh or Stephanie Smith at Proj-x4 Exhibitions and Events
Tel: + 44 (0) 7818 458630 / + 44 (0) 7801 922904
Email: [email protected] / [email protected]
Pallets
You are reminded that you are responsible for the removal of any pallets used to deliver goods to your stand. A
charge will be made to you for the disposal of any pallets which are not removed.
Parking
ExCel London offers on-site car parking for 3700 cars, including 2000 spaces directly beneath the Venue. Parking at
ExCeL is chargeable, however there is free of charge parking available to exhibitors and contractors for Lorry & Transit
sized vehicles during the build up and breakdown period. Motorcycle parking is also free of charge.
Car parking is available in the Orange, Purple and multi-storey car parks on a Pay & Display basis. The ticket machines
are located within the car parks and accept coins, notes and credit cards. Please note that all “Pay and Display”
machines will be found in “stand-by” and will activate as soon as you insert a card or cash.
Car Parking Charge: Up to 24hrs £15.00
Car parks are allocated on a first come, first served basis. Overnight sleeping within vehicles is prohibited.
ExCeL London operates an additional tariff for the lorry and coach park areas and these are charged as follows (costs
based on 24 hour durations).
Lorry Parking 3.5T and above £35.00 per day – Flat Fee during Open Days
Transit up to 3.5T £20.00 per day – Flat Fee during Open Days
Car park height restrictions are as follows:
Under croft Purple and Orange Car Park 1.9m
Royal Victoria (Blue) multi-storey Car Park 2m
East Car Park No Restriction
Onsite Hotels have their own private car park facilities; please contact your relevant hotel for further information.
Bicycles may be parked at the racks opposite the entrance to the Novotel Hotel or by the West Taxi Rank.
A map showing the location of ExCeL’s car parks can be viewed by clicking:
http://excel.london/downloads/ParkingMap.pdf
Photography
Alex Beaton Photography is the official photographer for Food Matters Live 2015, and will be available to carry out all
onsite photography.
See Official Contractors and Service Suppliers, Page Error! Bookmark not defined..
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Prayer Room
A Prayer Room is located off the Boulevard, adjacent to the S9 Hall Entrance.
Public address system
A public address system will be in operation during the build up and breakdown. When the event is open, it will be
used for official announcements and emergencies only.
Refrigeration
See page 40 for more information on Food Matters Live official supplier and refrigeration guidelines.
Sampling – Food and Drink
Please refer to Health and Safety – Food Safety & Hygiene Regulations, Section 3 on page 39.
Security
We will provide general security within the exhibition halls. However the individual security of the stands and exhibits
lies within the responsibility of each exhibitor.
Whilst every reasonable precaution is taken to ensure the safety and security of personnel and equipment and the
premises are patrolled day and night, we cannot accept responsibility for any injury, loss or damage or any
consequential losses which may befall your personnel and their property.
We recommend that valuables, particularly of a portable nature are not left unattended on your stand. This is
particularly relevant on the closing evening and throughout the breakdown period. It is essential that you report any
incident involving the loss of property to us.
For information regarding additional security requirements please contact our Operations Director, Geoff Pugh.
Email: [email protected]
Please ensure that your contractors and staff wear passes and badges at all times.
Shell scheme stands and enhancements
See Stand Construction (Shell Scheme), Page 43.
Smoking
Please note that smoking is strictly forbidden in the venue at any time. Smoking is permitted outside of the venue and
external smoking areas are provided. If you are a smoker, please consider others and use only the designated areas.
Special Effects
If you are planning to use any special effects on your stand, you must inform the organiser as soon as possible. Special
effects include lasers, strobe lights, pyrotechnics, and smoke machines. The information which will be required
includes a schedule of use, Risk Assessment and Method Statement, Certificates of Competency and Serviceability, a
COSHH Assessment and Data Sheets. Certification from an independent specialist may also be required.
Taxis
There are Taxi drop off and pick up points for black cabs located at the West and East Entrances of ExCeL.
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Temporary staff
Alexi Promotions are able to provide stand staff, hostesses and translators. They can provide staff for entire stands, or
just selectively for essential roles in such areas as sales, demonstration, hospitality, presentation, reception, leafleting,
linguistics (all major European languages) etc.
For further information please contact Maria Martin at Alexi Promotions directly
Tel: +44 (0)24 7639 9127
Email: [email protected]
Web: www.alexipromotions.co.uk
Vehicles on stands
If you are displaying a vehicle on your stand, specific regulations apply. These are available at www.aev.org.uk/eguide.
Please liaise with the organiser regarding delivery and collection times, as this will need to be planned carefully around
the construction and dismantling of stands.
Visitor Data Capture (Data Pens, Scanners or Barcode Readers)
Each visitor and delegate badge contains a bar code. You can hire data pens to scan these barcodes and compile a
record of all visitors to your stand. The day's contents of each scanner can be downloaded and you can receive a print
out or electronic version each day and at the end of the event.
To order data pens please visit the Food Matters Live Exhibitor Zone at www.foodmatterslive.com and download the
form. For further information please contact N200:
N200
Tel: +44 (0) 844 586 0098
Email: [email protected]
Water features
If you are exhibiting any product or feature which requires water and is capable of producing spray or droplets, it is
essential that you adhere to the regulations contained in the Association of Event Venue’s eGuide
(www.aev.org.uk/eguide), in order to ensure that the risk of legionella bacteria is controlled.
All equipment and/or exhibits must conform to HSE approved code of practice L8 “The Control of Legionella Bacteria
in Water Systems” (ISBN 0-7176-1772-6).
Under no circumstances can connections be made to fire hydrant points and water must not be discharged on to the
floors or into ducts, but disposed of properly. Water and waste facilities can be ordered from the venue’s appointed
service partner, ExCeL Event Services.
ExCeL Event Services (EES)
T: +44 (0) 20 7069 4400
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Water/waste, gas and compressed air
Liquid petroleum gas and other bottled gas are not permitted, unless used to demonstrate an appliance which only
runs on bottled gas, in this case, strict regulations apply.
For mains connection of venue plumbing services please apply to:
ExCeL Event Services
Tel: +44 (0) 207 069 4400
Email: [email protected]
Download the Water and Waste and Compressed Air order form via the Exhibitor Zone at
http://www.foodmatterslive.com/account/account-login.
Waste disposal and recycling
See Venue Building Services, Page 64.
