Contents

Section

Section 1: Introduction to Appointment

Section 2: Person Specification

Section 3: Job Description

Section 4: NHS Lothian Values

Section 5: General Information for Candidates

Section 6: Working in Edinburgh and the Lothians

Section 7: Workplace Equality Monitoring

Section 8: Equal Opportunities Policy Statement

Section 9: Code of Conduct for Healthcare Support Workers

Section 1: Introduction to Appointment

Reference Number: NHSL/2019/0029

Job Title: eHealth Testing Team Leader

Grade: Band 6

Location: Astley Ainslie Hospital

Contract Duration: Permanent Hours: 37.50 per week

Closing Date: 29th January 2019

Salary Scale: £28050.00 to £37010.00 per annum

Apply on-line www.jobs.scot.nhs.uk

Please note – the e-mail address you provide on the application form will be used as the primary route of communication for any further correspondence relating to this vacancy so please check your TRASH and SPAM folders. By providing your email address, you are consenting to receive correspondence relating to the recruitment process by email. Furthermore, during the course of the whole recruitment process from application to final offer NHS Lothian may need to contact you using the phone number (land or mobile) you have provided. Below are some examples:

by text message prior to a scheduled interview date if no confirmation of attendance has been received by email

if an invalid email address has been provided

in relation to finalising any offer, if an email has been unsuccessful.

This post requires the post holder to have a PVG Scheme membership/ record. If the post holder is not a current PVG member for the required regulatory group (i.e. child and/or adult) then an application will need to be made to Disclosure Scotland and deemed satisfactory before they can begin in post.

In order to be shortlisted you must demonstrate you meet all the essential criteria and as much of the desirable as possible. When a large volume of applications are received for a vacancy and most applicants meet the essential criteria then the desirable criteria is used to produce the shortlist.

Criteria Essential Desirable How assessed

Personal Traits

Effective communicator – verbally and written.

Confident

Able to show good interpersonal skills, working with front line clinical staff and resolving problems on a daily basis.

Demonstrates NHS Lothian values

Able to work well in a small team under pressure.

A, P, I

Qualifications and Training

Degree or equivalent qualification in IT

Specialist management knowledge or equivalent experience to postgraduate level.

Post Graduate Qualification/

A, C, P

Experience And Knowledge

Specialist knowledge of TRAK and other Clinical Applications.

Knowledge of software testing processes.

Ability to identify and resolve complicated problems.

Ability to re prioritise problems as the situation changes. .

P, I, R

Skills and/or Abilities

Strong communication skills at a technical and organisational level.

Able to work with multi-disciplinary teams.

Able to make sure that change management processes are clearly followed.

Desire to seek out new and innovative solutions using new technologies to solve problems

Able to represent eHealth with the clinilcal community.

Able to represent NHS Lothian at national meetings with regards to TRAK and other clinical applications and service delivery/improvement.

Ability to analyse data with regards to performance, and use that information to manage the team.

TRAK Application. Testing tools and methodologies. Excel

A,P,I, R

Specific Job Requirements

Ability to work well in a small team resolving problems.

A, I

Section 2: Person Specification

Key – how assessed

A = Application form I = Interview

C = Copies of certificates T= Test or exercise

P = Presentation R = References

1. JOB IDENTIFICATION

Job Title: Testing Team Leader

Responsible to: Clinical Applications Systems Manager

Department(s): eHealth

Directorate: Medical Directorate

Operating Division: Corporate

Job Reference:

No of Job Holders: 1

Last Update (insert date): 30/01/2018

2. JOB PURPOSE

To provide day to day management of the eHealth Testing Team ensuring that resources are appropriately planned and delivered to meet user requirements and national and local standards. The post-holder will act as the technical expert / lead specialist for the testing team, using this knowledge to deliver detailed testing plans, as well as act as an escalation point for potential problems identified acting on own authority.

3. DIMENSIONS

Finance Signatory sign off up to £500.

Staffing Responsibilities

Day to day management of the allocated Testing Team including up to 5 Band 5 Staff Indirect responsibility for up to 2 contractors

End-users / clients affected by projects / activities Users: 32,000 +

Sites covered Locations across NHS Lothian , NHS Borders, NHS Fife and the 4 Edinburgh Local Authority sites,

Section 3: Job Description

5. ROLE OF DEPARTMENT

The Directorate is responsible for Strategic Planning, Performance Reporting and Information.

Strategic Planning: The Directorate develops strategic healthcare plans to meet the needs of all the people of Lothian and beyond. This includes meeting specific targets, co-ordinating the modernisation of the NHS in Lothian and the provision of services which promote equitable access for all members of the community. This involves working in partnership with other NHS Boards, Local Authorities, Government, and the third sector.

The Child Health Commissioner leads on the planning and commissioning of services for children and young people. This includes champion partnership working with local authority and other key local partners, and involving children and young people in service planning and provision.

Performance Reporting The Directorate has an explicit lead for performance management through reports to the Board, JMT and other committees. As well as this the Directorate also leads on the annual accountability review, mid-year review and the development and monitoring of the Local Delivery Plan.

Information Lothian Information Services analyse and interpret data from a variety of sources, ranging from information requests to dedicated resources for long-term projects. The main aim of LIS is to ensure that colleagues and partners have access to the information they need to deliver effective strategies and practice.

4. ORGANISATIONAL POSITION

System Administration Manager

Clinical Application

Systems Manager

TRAK Support Team

15 Staff Clinical Application &

Interface Support Team

8 Staff

Test Team Leader

THIS POST

TRAK Testing Team

3 Staff

Directory Services Team

Leader

Directory Services Team

5 Staff

Clinical Interface Systems

Manager

PACS Managers

5 Staff

eComms Team

4 Staff

The eHealth Department supplies a wide range of services supporting health records, infrastructure development and support, system administration, information security, data protection, eHealth training, IT procurement, programmes and projects within NHS Lothian. More generally the Department is responsible for supporting the development and ensuring the implementation of eHealth strategy to support the achievement of NHS Lothian’s objectives.

The services seek to establish the demand for and facilitate the introduction of effective Information Management and Technology (IM&T) which enhances and supports clinical and business service delivery within NHS Lothian.

This work is governed through the strategic plan for eHealth/IM&T services in NHS Lothian and through the Care Reference and Information Management Groups ensures that all local and national IM&T programmes are clearly focused at meeting healthcare need

6. KEY RESULT AREAS

Principle 1. Day to day management of the Applications Testing Team including annual appraisals, completion of

TURAS for staff, constructing personal development plans commensurate with current grades and responsibilities. (Recruitment/Selection, Performance Management and PDPR/Appraisal)

2. Responsible for ensuring that regular skills assessment is undertaken and requisite training is provided throughout the Testing Team.

3. Review system application release notes, acting as the specialist knowledge on the application to identify the testing requirement for the team. This analysis will include the number of patches that need to be tested, and estimate the amount of time required for testing, and allocating work packages for the team to progress with testing.

4. Produce detailed testing plans, showing who will be required to test which module, including timescales. Measure progress against these project plans for reporting up to senior management. Ensure robust procedures are in place for each service to capture support calls placed and outcome.

5. Advise Clinical Applications Systems Manager of testing and application issues, investigating complex application issues and identify and suggest methods for resolving the problem.

6. Regularly provide complex reports and statistical evidence of team performance and delivery to senior management.

7. Representing NHS Lothian in conversations with applications suppliers with regards to testing, and explaining detailed technical issues in a manner that is clear for suppliers to understand and resolve.

8. Create and maintain policies, procedures, IT support tools, reports and other documentation as necessary to carry out the role and to ensure information is available for testing staff.

9. Ensure that the Testing team adhered to policies and procedures and undertake regular auditing of services to demonstrate good practice and to confirm that standards are being achieved

10. Manage execution of project work packages as designated by eHealth Senior Managers to timescales and budgets, working closely with other teams where necessary

11. Assist with the implementation of National or Local IT-related projects as required, testing large scale expensive systems (e.g TrakCare Patient Management System) which impact services across NHS Lothian (e.. Trakcare patching, release management and testing)

12. To represent the eHealth Clinical Applications Systems Manager on occasions at meetings, as well as be the point of contact for any application testing matters

7a. EQUIPMENT AND MACHINERY

Desktop computers, laptops, printers, network peripherals and various Operating Systems are both used for the job of application testing.

Telephones and normal office equipment.

8. ASSIGNMENT AND REVIEW OF WORK

Workload is largely self assigned and determined by release notes from suppliers which then need to be interpreted to identify which parts of the application have changed, and then determine which features require testing.

The post-holders work is mainly self directed towards the achievement of agreed objectives under the broad guidance of the eHealth Clinical Applications Systems Manager through regular informal discussions and weekly meetings. The post holder’s work is appraised by the Clinical Applications Systems Manager.

The post holder will have autonomy to take decisions, within their remit of department policies and procedures, seeking guidance when required. The post holder’s work is guided by local & national testing policy but will need to establish the way in which testing requirements should be interpreted and implemented.

7b. SYSTEMS

Microsoft Outlook – writing, reading and managing email communications to and from colleagues, staff, customers and external bodies.

Microsoft Office – day-to-day usage for production of documents, presentations and general project administration.

Microsoft Project – development and monitoring of project plans (simple and complex)

Microsoft Visio – writing and maintaining process diagrams, organisational charts, system diagrams and other diagrams for use in project reports and training material

Manipulation of data from a number of systems such as Altiris, assyst and any others associated with service provision.

TRAK Health Care and other Clinical applications which require testing.

The post holder will come into contact with new applications and will have to develop knowledge on each of these for the lifetime of the project.

9. DECISIONS AND JUDGEMENTS

The post holder workload is primarily generated by software release notes which then need to be closely checked, and then a clear plan produced for the workload and items for each of the team to test the required new features. The post holder will be responsible for this analysis and for then determining the work load of each team member to test the software packages.

The postholder acts as the lead testing specialist within the testing team and has the authority to manage workload priorities, issues and risks and, where appropriate, escalate these to the eHealth Customer Support Systems Manager.

10. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB

Planning and organising a number of support activities and ensuring that designated projects are completed and implemented within defined timescales and budgets, to meet defined service user requirements.

Receiving complex information from colleagues and external sources regarding all aspects of the service, system operation, configuration and technical details to support specific test plans.

Interpreting system testing requirements, considering a range of options and proposing plans and timescales to eHealth management for approval for testing system functionality that impact users across NHS Lothian

Analysing complex technical information and ensuring that it is presented in an appropriate manner to allow decisions to be made effectively.

11. COMMUNICATIONS AND RELATIONSHIPS

1. Provides and receives sensitive information 2. Communicates IM&T and corporate issues to non-IM&T managers 3. Negotiates with external organisations over service issues, and seeking clarification of problems in

clinical applications.

4. Liaise and communicate with staff at all levels within NHS Lothian including the dissemination of complex IT information to staff with a wide range of IT literacy.

Who How Often How

All levels of end users Daily Telephone, email, face to face contact

Business Managers; Heads of Service; Department. Heads

Ad-hoc Formal/Informal Meetings

Project Staff Monthly – Formal Daily

Formal/Informal Meetings

Heads of Service; Department. Heads; Management Staff; Clinical Staff; Users

IS Staff Daily Formal/Informal Meetings

Suppliers Monthly – Formal Weekly & Daily

Formal Reviews

12. PHYSICAL, MENTAL, EMOTIONAL AND ENVIRONMENTAL DEMANDS OF THE JOB

Physical Effort

Working for extended periods sitting at PC Screen / Keyboard.

Mental Effort

Concentration required when analysing application problems, test results / failures and documenting system behaviour. Undertaking retesting to ensure identified problems have been fixed.

Reviewing of data on a number of IT systems throughout the NHS Lothian organisation.

Explaining technical application information to differing levels of staff and suppliers.

Emotional Effort

Dealing with staff issues

Modifying testing priorities to take account of multiple / conflicting timescale, workload and resourcing issues.

Environmental

In the main office based though will be out and about meeting with staff on all NHS Lothian sites.

Travelling to all sites.

Regular visits to supplier office location, use of VDU most of the day

14. JOB DESCRIPTION AGREEMENT

A separate job description will need to be signed off by each jobholder to whom

the job description applies.

Job Holder’s Signature: Head of Department Signature:

Date: Date:

13. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB

Education and Training: Degree level qualification or equivalent in an Information Technology discipline

Experience and evidence of additional specialised professional technical qualification or equivalent to postgraduate diploma level or equivalent. Including: PRINCE2 project management methodology.

Information System Testing methodology IT Service Management Standards (e.e. IITIL, Information Technology Infrastructure Library)

Skills and Experience: Proven experience of managing a team of technical staff and dealing with issues such as Performance Management, Capability, Absence management and Disciplinary issues

Organisational-wide awareness and experience of dealing with support issues associated with multiple information systems at varying levels of maturity

Experience of clinical applications and how to test them

Well developed interpersonal skills and ability to apply diplomatic and tactful approach to dealing with staff issues.

Excellent communication and presentational skills both verbal and written.

The ability to communicate clearly to suppliers when identifying software problems which need to be resolved.

Use own initiative, be innovative, self motivated and committed to own and other’s continuing education and professional development

Section 4: NHS Lothian Values into Action

NHS Lothian is determined to improve the way their staff works so they have developed a set of common values and ways of working which they now need to turn into everyday reality - to the benefit of everyone working in the organisation and, most importantly, to the benefit of their patients. Our Values are:

Quality

Dignity and Respect

Care and Compassion

Openness, Honesty and Responsibility

Teamwork Throughout the recruitment process candidates will need to demonstrate they meet all of Our Values. More information on Our Values can be found by clicking on the link at the bottom of our Careers website front page: www.careers.nhslothian.scot.nhs.uk

Section 5: General Information for Candidates

Data Protection Act During the course of our activities we will collect, store and process personal information about our prospective, current and former staff. The law determines how organisations can use personal information. For further information on the type of data that is handled, what the purpose is of processing the data and where and why we share data, please see the NHS Lothian Staff Privacy Notice, found at https://www.nhslothian.scot.nhs.uk/YourRights/DataProtection/Pages/StaffPrivacyNotice.aspx. For the purposes of this privacy notice, 'staff' includes applicants, employees, workers (including agency, casual and contracted staff), volunteers, trainees and those carrying out work experience. Counter Fraud NHS Lothian is under a duty to protect the public funds it administers, and to this end will use the information you have provided on your application form for the prevention and detection of fraud. It will also share this information with other bodies responsible for auditing or administering public funds for these purposes. More detail on this responsibility is on NHS Lothian’s intranet (Counter-Fraud and Theft page) and further information is available on the Audit Scotland website: www.audit-scotland.gov.uk/ References All jobs are only offered following receipt of two satisfactory written references. At least one reference must be from your current/most recent employer, or your course tutor if you are currently a student. If you have not been employed or have been out of employment for a considerable period of time, you may give the name of someone who knows you well enough to confirm information given and to comment on your ability to do the job. Changes to Disclosure and Rehabilitation Regime In September 2015 the Scottish Government made changes about what conviction information needs to be disclosed. The rules are complicated, so it is important you read the guidance below as part of making your application.

NHS Scotland is exempt from the 1974 Rehabilitation of Offenders Act (Exclusions & Exceptions) (Scotland) Order 2003. As part of any offer of employment candidates will be subject to one of the following:

For posts in regulated work – Protection of Vulnerable Groups Scheme membership

For all other posts which are subject to a criminal conviction record check – A Police Act check

For posts not subject to a criminal conviction record check – A self-declaration For further information please visit our careers site: http://careers.nhslothian.scot.nhs.uk/HelpAndAdvice/Recruitmentofpeoplewithconvictions/FAQsdisclosurescotlandandselfassessmentform/Pages/default.aspx

Disclosure Scotland Where a Police Act Disclosure or Protection of Vulnerable Groups Check is deemed necessary for a post, the successful candidate will be required to undergo an appropriate check. Further details on the Recruitment of Ex-Offenders are available on our careers webpage: http://careers.nhslothian.scot.nhs.uk/HelpAndAdvice/Recruitmentofpeoplewithconvictions/Pages/default.aspx

Work Visa If you require a Work Visa, please seek further guidance on current immigration rules which can be found on the Home Office website: www.gov.uk/government/organisations/uk-visas-and-immigration or visit our Careers website: www.careers.nhslothian.scot.nhs.uk/pathwaysintoemployment/OverseasWorkers/Pages/default.aspx Overseas Registration and Qualifications NHS Lothian will check you have the necessary professional registration, where appropriate. If you require a qualification for this role but are not regulated by a professional body (e.g. NMC, GMC, HCPC etc), you will need to provide an official translation, notarised by a solicitor, of your overseas qualifications to be checked by the recruiting manager. Please ensure that this is available before applying for this post. Job Interview Guarantee Scheme As a Disability Symbol user we recognise the contribution that all individuals can make to the organisation regardless of their abilities. As part of our ongoing commitment to extending employment opportunities, all applicants who are disabled and who meet the minimum criteria expressed in the job description will be guaranteed an interview. Terms and Conditions For an overview of our Agenda for Change terms and conditions please click on this link: www.msg.scot.nhs.uk/pay/agenda-for-change

Travel Expenses Travel expenses are not normally reimbursed for interviews, if you are selected for interview and wish to enquire about the possibility of being reimbursed then the request should be directed to the recruiting manager or interview panel chair. Application Form Completion The purpose of an application form is to help evidence that the applicant has all the requirements applicable to carry out the job applied for. (7500 is the character limit for statement in support of application.)

Once in receipt of the application pack it is essential to read both the job description and person specification to gain a full understanding of what the job entails and the minimum criteria required. Please note for equal opportunity purposes NHS Lothian do not accept CV’s as a form of application. For general help and advice on how to complete an application form please visit our careers website: www.careers.nhslothian.scot.nhs.uk/HelpAndAdvice/ApplyingForPosts/Pages/default.aspx

NHS Staff Benefits As a staff member in NHS Lothian, you will have access to a wide variety of offers and discounts from local and national businesses. For more information and to view these discounts, visit www.nhsstaffbenefits.co.uk - new offers are added on a weekly basis.

NHS Lothian offers excellent career prospects and a wide range of job opportunities for potential employees. It employs approximately 24,000 staff and offers training and development opportunities as well as excellent staff benefits. The information provided below aims to help support and guide both prospective applicants and new employees unfamiliar with Edinburgh and the Lothians. Edinburgh and the Lothians Edinburgh and the Lothians are on the eastern side of Scotland’s central belt in the heart of the country. Four main areas make up Edinburgh and the Lothians – Edinburgh, East, Mid and West Lothian. NHS Lothian serves a population of approximately 850,000 people living in and around Edinburgh, Scotland’s historic capital city. The geographical area known as Lothian region covers 700 square miles, comprising the City of Edinburgh, Midlothian, East Lothian and West Lothian. It is a region of exceptional beauty and contrast, from the splendour of Edinburgh to the beauty and variety of the hills, countryside and coastline. The nearest major town outside of Edinburgh is Livingston, a thriving location in the heart of West Lothian. As well as many sites of historic interest, the region boasts a host of recreational activities for all ages. For further information on relocating to Edinburgh please visit our careers website: www.careers.nhslothian.scot.nhs.uk/AboutNHSLothian/Location/RelocatingToLothian/Pages/default.aspx

Section 7: Workplace Equality Monitoring

NHS Lothian is committed to supporting and promoting dignity at work by creating an inclusive working environment. We believe that all staff should be able to fulfil their potential in a workplace free from discrimination and harassment where diverse skills, perspectives and backgrounds are valued. In order to measure and monitor our performance as an equal opportunities employer, it is important that we collect, store and analyse data about staff. Personal, confidential information will be collected

Section 6: Working in Edinburgh and the Lothians

and used to help us to understand the make-up of our workforce which will enable us to make comparisons locally, regionally and nationally.

NHS Lothian considers that it has an important role to play as a major employer and provider of services in Lothian and accepts its obligations both legal and moral by stating commitment to the promotion of equal opportunities and elimination of discrimination. The objectives of its policy are that no person or employee receives less favourable treatment on the grounds of sex, disability, marital status, age, race (including colour, nationality, ethnic or national origin), creed, sexuality, responsibility for dependants, political party or trade union membership or activity, HIV/AIDS status or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Our Equal Opportunities in Employment policy can be viewed on our careers website: www.careers.nhslothian.scot.nhs.uk/AboutNHSLothian/EqualOpportunities/Pages/default.aspx

If this post is a healthcare support worker position the post holder will need to follow the Code of Conduct for Healthcare Support Workers. A Healthcare Support Worker is defined as any healthcare worker working within NHS Scotland who is not currently statutorily regulated or in a role that has been recommended for statutory regulation by the Government. The Code of Conduct sets the standard of conduct expected of healthcare support workers and adult social care workers. It outlines the behaviour and attitudes that you should expect to experience from those workers signed up to the code. It helps them to provide safe, compassionate care and support. For more information on the Code of Conduct for Healthcare Support Workers please read the guidance: www.gov.scot/resource/doc/288853/0088360.pdf

Section 8: Equal Opportunities Policy Statement

Section 9: Code of Conduct for Healthcare Support Workers