S E C U R E PAY M E N T P R O C E S S IN G AU T O M AT I O NENGAGE AND TR ANSACT SECURELY

One of the biggest challenges facing businesses, especially those departments responsible for payment processing, is securely processing customers’ pay-by-phone information within industry compliance requirements. Industry compliance certification costs are high, and there’s increased sensitivity on the part of savvy consumers to identity theft scenarios that can result from sharing sensitive financial data with customer care and collections agents.

CSG Secure Payment Processing solution allows agents to transfer a call at the conclusion of the order or payment placement process to a secure, automated Interactive Voice Response (IVR) solution for payment capture and authorization. Companies can leverage their existing Merchant and Payment Processing relationships or utilize CSG’s Payment Gateway service. The Payment Gateway service facilitates the routing of credit card transactions (Visa, MasterCard, Discover, and American Express) and debit card transactions to select third party processors and provides BIN management capabilities which enable PIN-less debit processing. The Payment Gateway service will determine the eligibility of each card transaction for PIN-less debit processing and transmit the card transaction directly to one or more debit

networks (STAR, NYCE and Pulse). The Payment Gateway service supports one-time and recurring card payments. In addition, the Payment Gateway enables ACH payments, PayPal and Bill Me Later.

FE ATURES

Multi-channel messaging platform

Real-time transaction processing

Call segment recording and archival to ensure NACHA compliance for ACH payments

Multi-language capabilities

Advanced speech recognition and text-to-speech functionalities

Call transfer capabilities

Messaging technologies are transparently integrated into the contact center environment (i.e. telephone calls, emails or SMS/Text messaging conversations which are transferred for agent handling include all needed data and call history in the transfer process)

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BENEFITS

Seamless scalability with no capital expenditure or additional “port licensing fees”

No recurring maintenance or licensing fees (AVG 15-20 percent annually for software licensing)

No ongoing certification fees associated with industry compliance regulations

PCI-DSS Level 1 validated Service Provider

NACHA compliant, digital call recording, retention and retrieval capabilities from a single, integrated platform

Perceived fraud risk associated with agent payment handling eliminated via automation

Self-service options for significant cost savings and agent time optimization

Tight data integration between our platform, other CSG resources and customer data sources for the timely handling of transactions

Reduced or eliminated industry compliance obligations associated with payment processing

COLL ABOR ATE. INNOVATE. ACCELER ATE. CALL US TODAY.

CSG can help your business launch comprehensive inbound and outbound communication strategies easily and effectively. But that’s not all. We go above and beyond, collaboratively working with you to ensure that all of your strategic Customer Communication Management initiatives position you—and your customers—for success.

ABOUT CSG

CSG simplifies the complexity of business transformation in the digital age for the most respected communications, media and entertainment service providers worldwide. With over 35 years of experience, CSG delivers revenue management, customer experience and digital monetization solutions for every stage of the customer lifecycle. The company is the trusted partner driving digital transformation for leading global brands, including Arrow, AT&T, Bharti Airtel, Charter Communications, Comcast, DISH, Eastlink, iFlix, MTN, TalkTalk, Telefonica, Telstra and Verizon.

At CSG, we have one vision: flexible, seamless, limitless communications, information and content services for everyone. For more information, visit our website at csgi.com and follow us on LinkedIn, Twitter and Facebook.

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