Transport and Infrastructure The Challenge The Solution Commend Intercom for Airports Communication and security for passengers and staff At airports, the need for efficiency and security are (quite literally) on the rise. In these hubs of activity and coordination, good communication is vital. Follow-up costs resulting from departure delays, security breaches, lost luggage and other possible mishaps can be huge. A multitude of boarding passengers wants to be kept up to date on departure details and feel safe while waiting for their flight. Security staff are required to keep a watchful eye on all that is going on at the airport, whether as part of everyday routine or in emergencies. Reliable, flexibly installable Intercom terminals ensure instantly available communication lines that provide a genuine sense of reassurance and personal closeness to persons seeking help. Commend Intercom offers hands-free talking for any environment – with a crystal clear speech sound in eHD audio quality that is easy to understand even against background noise. Intercom-powered loudspeakers automatically transmit targeted voice an- nouncements in pathways or waiting areas to help coordinate passenger flows quickly and securely. The Intercom system serves as a constantly available communication hub that allows for coordinating everything from alarms to warning and reassurance announcements and reliable guidance of rescue services. Thanks to their multi-functional capabilities, Commend Intercom systems enable you to handle all communication processes on the same uniform platform. Individual customisations can easily be configured or added in on demand. How can passengers be assured instant assistance if they get lost in a sea of and signs and pictograms? Is it possible to have a natural, hands-free Intercom conversation even in the noisy surroundings of a busy airport? How can passengers be kept up to date easily and reliably about quickly changing information? Can all of these scenarios be coordinated and con- trolled through the same system? Can the system be used for additional services in special situations? Security for Airports Security and Communication
Transcript
Transport and Infrastructure
The Challenge The Solution
Commend Intercom for AirportsCommunication and security for passengers and staffAt airports, the need for efficiency and security are (quite literally) on the rise. In these hubs of activity and coordination, good communication is vital. Follow-up costs resulting from departure delays, security breaches, lost luggage and other possible mishaps can be huge. A multitude of boarding passengers wants to be kept up to date on departure details and feel safe while waiting for their flight. Security staff are required to keep a watchful eye on all that is going on at the airport, whether as part of everyday routine or in emergencies.
Reliable, flexibly installable Intercom terminals ensure instantly available communication lines that provide a genuine sense of reassurance and personal closeness to persons seeking help.
Commend Intercom offers hands-free talking for any environment – with a crystal clear speech sound in eHD audio quality that is easy to understand even against background noise.
Intercom-powered loudspeakers automatically transmit targeted voice an-nouncements in pathways or waiting areas to help coordinate passenger flows quickly and securely.
The Intercom system serves as a constantly available communication hub that allows for coordinating everything from alarms to warning and reassurance announcements and reliable guidance of rescue services.
Thanks to their multi-functional capabilities, Commend Intercom systems enable you to handle all communication processes on the same uniform platform. Individual customisations can easily be configured or added in on demand.
How can passengers be assured instant assistance if they get lost in a sea of and signs and pictograms?
Is it possible to have a natural, hands-free Intercom conversation even in the noisy surroundings of a busy airport?
How can passengers be kept up to date easily and reliably about quickly changing information?
Can all of these scenarios be coordinated and con-trolled through the same system?
Can the system be used for additional services in special situations?
Security for AirportsSecurity and Communication
Car park surveillance
Commend – for smooth workflows in everyday situations and more security in emergencies“Safety first” is a motto that applies particularly to airports. Commend responds to this need with a range of networked communication and security systems that are precision tailored to the requirements of today’s airport operations. This way, staff at the airport’s various control points are supported in their work by latest-generation communication technology.
Alarms and evacuationInternal and external emergency com-munication, different targeted alarms, clear communication of instructions, and on-site communicational support for all emergency and rescue services.
Barrier-free communicationIntercom stations for barrier-free access based on the “two-senses” principle (mutually complementary optical and acoustic signalling), including built-in induction loop amplifier for hearing aids
Lift CommunicationInstant, highly available help at the push of a button. The built-in Intercom station in the lift car is equipped with self-monitoring and self-testing capabilities that make it maintenance-free and fully compliant with the EN 81 directive.
Luggage and cargoCommunication with shuttle buses, bag-gage loading services, transportation ser-vices for the disabled, catering areas and cargo loading bays allow staff to respond immediately to changing situations.
Direct customer communication at entrance/exit gates, on individual parking levels, at ticket vending machines and in lifts.
Interface for automated playback of pre-recorded announcements and individual voice messages for emergency evacuation and warning purposes
Audio interface and loudspeaker system
Office
Reception
Office
Garage
Reception
Office
Garage
Commend – for smooth workflows in everyday situations and more security in emergencies
Passenger flow control
Tower and airside surveillance
Intercom solutions for access control, secure surveillance and direction of pas-senger flows through turnstile gates.
Communication platform for fast, secure informa-tion exchange between emergency and rescue staff Emergency management for emergency ser-vice coordination Secured access to control centre
Integration support for mobile RF radioCall forwarding to telephones, DECT devices or pagers; continuous radio contact (Tetra and analogue) with emergency services
Information and Emergency Terminals
Video-capable door communication
Secure access to all sections and zones, including automated video/CCTV activation
A perfectly suited Audio/Video Intercom Station for every area, either as a wall-mounted device or integrated into metal columns, complete with bi-directional video.
Integrated speech/video transmission and control functions. Helping staff stay on top of things, even in emergencies. Interface to other sub-sections.
Airport security services
A strong network. WORLDWIDECOMMEND is represented the world over by local Commend partners, ensuring enhanced security and communication with tailored Intercom solutions.
ALGERIA AUSTRALIA AUSTRIA BELGIUM BRAZIL CANADA CHINA CROATIA CZECH REPUBLIC DENMARK FINLAND FRANCE GERMANY HUNGARY ICELAND INDIA IRELAND ISRAEL ITALY LIECHTENSTEIN LUXEMBURG MOROCCO NETHERLANDS NEW ZEALAND NORWAY POLAND PORTUGAL RUSSIA SERBIA SINGAPORE SLOVAKIA SLOVENIA SPAIN SOUTH AFRICA SWEDEN SWITZERLAND TUNISIA UNITED KINGDOM USA
www.commend.com
Projects
Secure communication systems by CommendCan you imagine a system that millions of people rely on every day, where every word has to count? This is the world of Commend! Secure, reliable communication is our passion.
As global market leader with over 40 years’ experience in developing voice technology, we have integrated video and interfaces to third-party equipment that complies with international norms and standards. Commend is the natural choice for hands-free voice communication systems all over the world.
Real life still makes for the best storiesHow do Commend solutions cope with the tough real-life communication and security challenges at thousands of locations all over the world? Real-life an-swers to this question are provided by the many case studies on customer projects. They are available as downloadable PDF files in German, English and local languages.
Your local Commend contact person will be happy to answer any further questions regarding individual solutions.
AudioBandwidth
Extra HighVolume
Natural Communication
Background Noise Suppression
Loudspeaker-to-Microphone Monitoring
Induction loop moduleLoudspeaker Line Monitoring
Commend Intercom for AirportsCommunication and security for passengers and staffSafety, help and information are essential needs at any airport. Meeting these needs requires the coordinated integration of all areas. For this purpose, Commend Intercom Systems provide secure connections for voice, image and data transmission. They cover the full spectrum of requirements, from high-grade stand-alone solutions to fully networked and centrally controlled communication for the entire airport.
Melbourne Airport, Australia
Ben Gurion Airport, Israel
Kuala Lumpur International Airport, Malaysia
Vienna International Airport, Austria
We are highly satisfied with our Commend system and the vast improvements it has brought to Vienna Airport. We are particularly happy with the clear overview that the system provides, as well as the visualisation of our workflows, which enables us to respond instantly to situations of any kind. Best of all, the system is very easy to operate, which means very short training times. The integrated Reporter and virtually 100% system availability have also helped to made our day-to-day work a lot easier.
