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SEDONA TECHNOLOGIES OVERVIEW Presented by
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Page 1: SEDONA TECHNOLOGIES OVERVIEWsedonagovernmentservices.com/STGS/files/db/db0bf168-ef0c... · 2015. 4. 29. · SharePoint and Knowledge Portal technical and operational issues. By relying

SEDONA TECHNOLOGIES OVERVIEW

Presented by

Page 2: SEDONA TECHNOLOGIES OVERVIEWsedonagovernmentservices.com/STGS/files/db/db0bf168-ef0c... · 2015. 4. 29. · SharePoint and Knowledge Portal technical and operational issues. By relying

We build long-term partnerships with the common purpose of delivering, sustaining and supporting quality IT services.

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Sedona Technologies Overview | 3

Headquartered in Moline, Illinois – 15 miles from the Rock Island Arsenal – and supported by 33 offices nationwide, we possess the diverse set of technical expertise, experience, corporate resources and capabilities required to ensure the highest levels of performance, customer satisfaction, and mission support. Recognized nationally as a leader in providing technical recruiting and IT staffing to other companies, Sedona Technologies also provides direct long-term contractual program support to our clients. Whether we are simply identifying and placing highly qualified technical experts to fit our clients’ staffing needs or serving as a prime or sub-contractor on an operational program, our preferred operating model starts with establishing a foundation of true partnerships and trusted relationships. We then use these to shape flexible, effective, and cost efficient support approaches; which are tailored to the needs and environments of our clients (and their customers). In addition to meeting our clients’ basic requirements, Sedona Technologies leverages our technical approaches (and supporting processes) as a platform to insert proven best practices into our clients’ daily operations, and keep pace with changes in requirements, technology, mission, and operational tempo.

Sedona Technologies’ clients range across the public and private sectors and throughout North America and international locations. Although, we support our commercial clients from a group of defined functional divisions, and base our government support out of our subsidiary Sedona Technologies Government Services (STGS); they are all bound together by a shared organizational structure, overlapping levels of management, and a supporting corporate infrastructure of various resources and capabilities. More importantly they are linked through a common culture and operational approach to supporting our clients. Our use of an overarching strategy supported by a common set of best practice based processes allows for better communication, oversight, management, and resource utilization. Further; it allows Sedona Technologies and our clients to benefit from the integration of experience and expertise gained from both our commercial

and government support activities. It aligns the efficiency and effectiveness originating from industry best practices with the challenges and unique influencing factors which comes from supporting real-world mission operational environments.

All of our clients share a common set of IT challenges triggered by the need for financial efficiency, increased effectiveness, and fast paced evolution of IT services, applications, approaches, and customer requirements. However; Sedona Technologies is equally aware each client is also faced with a unique operational environment which drives an equally unique solution. As a company and a workforce, we pride ourselves on our ability to adapt to a client’s environment and provide the right solution for delivering and supporting their specific IT needs. Our management and technical approaches are customized to enable our clients to achieve true business (or mission) effectiveness and efficiency through the planned and deliberate integration and alignment of business goals and objectives, and Information Technology (IT) activities. Our solutions are developed to create business value through the strategic integration and application of IT resources (financial capital, infrastructure, applications, information, and workforce) and capabilities (management, organization, processes, knowledge, and people).

Sedona Technologies solutions range from responding to a very specific and narrowly focused set of IT concerns and requirements, to working with our clients to develop and implement enterprise level solutions of a broader nature. Our solutions provide the right balance and mix of people (skills and experience), technology, automation, and processes which meet the client’s requirements and align with their individual business and operational environments. Whatever our clients’ needs - we can meet them by applying our core capabilities on behalf of our clients (and their customers), or through our industry leading technical recruiting and IT staffing services.

Sedona Technologies is proud of our 17 year history of providing a diverse set of services and superior technical and management support to our clients.

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Our culture reflects the guiding operational principles we use to influence the manner in which we direct, control, and perform work, leverage resources, and provide support.

4 | Sedona Technologies Overview

CORE CAPABILITIESSedona Technologies has identified several core capabilities which establish the framework for our ability to provide complex IT services and a wide range of IT solutions. We aggressively work to maintain our collective corporate capabilities in these areas and our ability to provide enterprise solutions which cross (and integrate) multiple business domains, technical disciplines, architectures, and processes. It is through the application of our core capabilities that we are able to directly support our client’s programs.

Our primary Core Capabilities include:

• Network Design, Engineering, Installation, and Administration

• Server Design, Engineering, Installation, and Administration

• Software Development and Applications Support (to include Mobile Applications)

• Database Design, Development, and Administration

• Service and Help Desk Support (to include Remote Helpdesk)

• Telecommunications Support

• Video Teleconferencing (VTC) and Audio Visual (AV) Support

• Desktop Support

• Data Center Operations Support

• Automation and Business Applications Development and Support

• Information Assurance

• Web Site Design, Development, Administration, and Hosting

• Project Management

• Systems Certification and Accreditation (C&A)

• Collaboration/Knowledge Management

- SharePoint Architecture and Development

- Custom Web Application and Development

- Knowledge Management Portals

- Content Management

- Instant Messaging, Presence and Awareness, and Web Based Meetings

- Web 2.0, Wikis, Blogs, and Social Networking and Media

- Search Engine Optimization

- E-Commerce Systems

• Computer Emergency Readiness Team (CERT)/Computer Incident Response Team (CIRT) Support

• Disaster Recovery and Contingency of Operations (DR/COOP)

• Vendor Neutral Enterprise Software and Hardware Integration Solutions

• Hardware and Software Roll-outs

• Workforce Management Strategy and Solutions

• Specialized Staffing, Recruitment, and Talent Acquisition

• Contract Management

CONTRACTUAL PROGRAM SUPPORTThe traditional model of IT support consisting of “siloed” (or isolated) technical support teams tied together solely by remote high levels of contractual or technical management no longer fits the needs of today’s users. In contrast Sedona Technologies consistently delivers complex IT solutions and cradle to grave IT support which recognizes today’s IT environments require the integration of technical and management approaches, and alignment of

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Sedona Technologies Overview | 5

resources and capabilities from multiple sources. The challenges of today’s IT environment and the threats to our clients’ customers do not recognize formal or informal organizational lines or borders, and neither should a provider’s approach to delivering and supporting IT services. Our clients’ IT environments include multiple internal and external provider and stakeholder (government and commercial) interfaces; and the cause and impact of a single fault or IT deficiency can quickly ripple across organizational and/or functional lines of responsibility. As such, any effort to isolate faults or restore service must also be capable of crossing these borders as should an IT service provider’s preventive and continual improvement activities. The life-cycle of any IT service is formed by a wide range of strategy, design, transition, operation, and improvement activities; and requires interaction across multiple support teams and during all phases of the lifecycle. This level of enterprise interaction also drives an organization’s ability to identify opportunities for improvement, embrace a culture of innovation, and implement new ideas, methods, and approaches needed to obtain true enterprise wide benefit.

At Sedona Technologies, our core capabilities span a wide spectrum of IT support and we are highly experienced at integrating the activities of multiple functional areas and sources of support through the use of linking and standardized processes. This allows us to operate with a collaborative “enterprise” business (or mission) perspective which reaches across isolated functional areas and individual responsibility. Taking the “enterprise” view and working collaboratively with all internal and external stakeholders eliminates inefficiencies, poor performance, and risk resulting from isolated performance of functional areas and organizations. In addition, we embrace the approach of partnering with all stakeholders for the common purpose of delivering and sustaining quality IT services which meet the collective needs of all users and stakeholders – as well as supporting the pursuit of innovation and enterprise-wide improvements.

Program Support Highlights

Sedona Technologies is proud of our record of supporting the timely delivery and support of IT services to our commercial and government clients and their individual users. The following are some examples of where we have applied our core capabilities on behalf of our clients’ programs.

Agricultural Fortune 100 Company Sedona Technologies is one of only seven vendors corporately sanctioned to provide IT services and support to the corporate Home Office (7,300 onsite employees) and partnering dealerships. In addition to developing, maintaining, and providing follow-on OEM support for multiple corporate dealer software products, we are one of only two vendors supporting the corporate IT

infrastructure. This includes providing on and off site Tier 1, 2, and 3 levels of support across many technical disciplines and special project support. Our support covers physical and virtual servers (e.g. applications, databases, DNS, Exchange, Citrix, SharePoint), networks, desktop, main frames, websites, databases, applications and operating systems (Microsoft and Unix), and automated business systems (ABS). We are also this company’s exclusive provider of Knowledge Management (KM) solutions and KM tool development. Some support achievements include:

• Primary support team for ~ 2,000 remote dealerships across the United States and Canada – Provided daily operational support via ~

800 server corporate Data Center and Sedona Technologies owned and operated Help Desk

• Elevated above 10+ corporate/vendor suppliers to become sole supplier of KM solutions– Transformed approach to KM and use of

SharePoint via reliance on out-of-the box solutions (vice inefficient external coding), business analysis driven requirements, and disciplined use of project management principles, and standardize processes

– In first 12 months - delivered solutions for 2,740 site engagements to include: Data tools, metrics and reporting dashboards, workflows, forms and templates, collaboration sites, Wikis, training sites, libraries, discussion boards, planning tools, templates, etc.

• Migration of over 100 servers (at 30 locations) to new operating systems

• Developed and implemented transition to new managed-service solution to replace inefficient corporate staffing and support approach

• Developed quality processes – Metrics Analysis, Benchmarking,

Continual Improvement Process, Monthly Service Checks, and more

• Service Level Agreement (SLA) Performance:– 99% of all calls exceeding SLA for initial

response

– 100% of all priority calls exceed SLA for ticket assignment

– Average ticket resolution exceeds SLAs

Sedona Technologies is the only IT support provider to ever be awarded John Deere Corporate’s highest level vendor classification of “Partner Level Supplier”; and we have received this award in both 2011 and 2012.

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Our company and personnel consistently keeps pace with changes in requirements, technology, mission, and operational tempo.

6 | Sedona Technologies Overview

IBM

Sedona Technologies is sub-contracted to perform IT refreshes at offices across the United States. Managed completely out of our corporate office, we source and dispatch technical teams from around the country to upgrade various design configurations of workstations, servers, printers, network devices, and more. Our teams have successfully conducted over 100,000 site visits and consistently meet all schedule, technical, resource, and quality requirements. As a result of our performance, our client has extended our contract every year since 1998.

U.S. Army – First U.S. ArmySedona Technologies provided full lifecycle support for First U.S. Army’s SharePoint and Knowledge Portal architecture. Our personnel were instrumental in all phases of the First U.S. Army’s transition from Microsoft (MS) SharePoint 2007 to SharePoint 2010, and the subsequent redesign, upgrade, and migration to a totally new SharePoint architecture, environment, and supporting infrastructure: SharePoint and web applications, databases (DB), data and content, networks and storage devices, servers (e.g. SharePoint, DB, Web Front End, applications), etc. Our customer and multi-discipline technical knowledge were pivotal to the successful establishment of the new infrastructure at Rock Island Arsenal (RIA) and transition of operations from the legacy infrastructure located at Fort Gilliam.

Sedona Technologies provided senior-level technical expertise to First U.S. Army G6 for SharePoint and Knowledge Portal technical and operational issues. By relying on our combined expert knowledge of SharePoint, applications, servers, databases, and programing languages – we were able to expand integration of SharePoint functionality and services within day-to-day operations by taking full advantage of SharePoint’s features and capabilities rather than relying on inefficient and risky external coding or other less optimum solutions. The result was improved alignment of technical capability and resources with user satisfaction, requirements, and mission fulfillment. We worked directly with users to analyze business requirements, workflow, and day-to-day operations to identify SharePoint and Portal needs; and further translated them to actual

validated content, data, style, and other technical requirements and design specifications. In addition to performing technical evaluations and analysis on new products, technical documents, change requests, and standards, we performed extensive SharePoint customization and tool adaption activities. This included integration of SharePoint into other technical domains, customization of SharePoint’s look and feel, and enhancement of other functions (such as MS Office calendar). We also developed custom Windows Form Applications, tailored web-parts, standard templates, and step-by-step procedures and technical standards which are still used throughout the First U.S. Army organizations today.

U.S. Army - Network Enterprise Center (NEC) Rock Island Arsenal (RIA)

Our personnel performed a wide range of the U.S. Army’s Command, Control, Communications, Computers, and Information (C4IM) services on behalf of the NEC-RIA. We provided Tier 1, 2, and 3 levels of support across multiple technical disciplines (e.g. networks, servers, desktops, databases, websites, software development, telecommunications) to provide RIA Army and tenant organizations available high quality C4IM services. Support achievements included 97-98% SLAs met or exceeded, design and installation of a new server farm, migration of 7,000 accounts to DISA Enterprise Email, migration from Oracle to SQL databases, management of wireless network, migration of over 200 NEC and tenant databases to SQL 2008, development of DR/ COOP plans, Storage Area Network (SAN) migration, migration (and shut down) of legacy network (~10,000 devices) to a CONUS – Theater Network Operations & Security Center (CTNOSC) managed network, migration to Windows Server 2003 and Windows 7 operating systems, surge support in response to Base Realignment & Closure (BRAC) associated relocations to RIA, and more. Sedona Technologies also developed automated tools and new processes to improve visibility, increase performance, and mitigate risks. These included Remedy Dashboard, IAVA Dashboard, and Automated Network Change Request tools.

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Sedona Technologies Overview | 7

DISCRIMINATING STAFFING CAPABILITYSedona Technologies recognizes successful development and implementation of any IT solution rests largely in the quality and availability of supporting personnel. Further; we view an organization’s ability to staff as a critical underlining capability, which directly impacts an organization’s ability to provide and sustain efficient and effective IT support. As a nationally known professional recruiting firm, we specialize in unique and traditional Workforce Management Solutions and have proven we can consistently satisfy the staffing needs of our government and commercial clients. In a $120 billion dollar staffing industry (where the top 10 firms account for just 21% of the market) Sedona Technologies ranks number 106 out of 9,500 industry staffing providers. We have provided technical recruiting and IT staffing services to a wide range of clients (to include many other providers of IT services and support) such as Vista International Operations, Vista Technical Services, Dell, Perot, SAIC, Fortune 100 Agricultural Company, Case New Holland, IBM, Sienna, Bowhead and OshKosh. Our technical recruiting and IT staffing services include: IT Staffing, Engineering Staffing, Clerical Staffing, Professional Staffing, and Industrial Staffing. We work with each client to define true staffing requirements and the correct staffing and recruitment placement model which best fits their position (e.g. expertise and experience, location, need date, compensation), employee classification, and business requirements. The placement models include:

• Career Placement / Direct Hire We identify, recruit, and provide qualified candidates for direct placement of personnel as client employees. We can even partner as your virtual human resources department and find you qualified candidates by screening and matching to your specific requirements. We arrange the interviews, share feedback, help negotiate salaries, and can act as an overall process facilitator on our clients behalf.

• Temporary (or Contract) We provide short term surge staffing where candidates are administered as Sedona Technologies employees for a defined time period. This option is a very efficient when immediate supplemental staffing is required such as employee absences, temporary skill shortages, seasonal and/or increased workloads, short term projects such as software and hardware roll outs, and special assignments. This option benefits companies who are doing business in a new

remote locations and/or when it’s not cost efficient to hire their own employees. Also, this option provides many advantages in regards to unemployment, taxes, benefits and workmen’s compensation rates.

• Temp-to-Perm (or Temp-to-Hire) We provide Sedona Technologies employees to our clients for a customized trial period before the client makes the business decision to release them, convert them to their own employees, or simply allow us to continue administering to them as long term Sedona Technologies (or STGS) employees and processing their payroll and benefits. This also provides advantages similar to those called out above for the Temporary (or Contract) model.

• Managed Services We provide our clients the option to request a performance based Managed Service solution as a cost efficient and effective alternative to traditional IT staffing solutions. We leverage a team of technical experts managed by Sedona Technologies to provide our clients a specific set of services at guaranteed Service Level Agreement (SLA) defined performance levels.

Sedona Technologies offers the ability to leverage a mature, dependable, and robust staffing capability to locate and place a wide range of IT (and other) professionals with the right combination of technical and operational experience. We have invested significant resources to create a staffing infrastructure of proven expertise and experience, on-line tools, multiple national industry databases (for cleared and uncleared personnel), and corporate support to find superior candidates for our technical recruiting and IT staffing services only clients and in support of our own government and commercial contracts. Sedona Technologies relies on a structured “Staffing Lifecycle” approach and an evolving set of processes which integrates management and staffing support activities with our technical operations, approaches, and requirements. Our lifecycle approach to staffing includes a constant cycle of identifying, sourcing, recruiting, hiring, training, sustaining, and tracking both candidates and signed personnel. We look beyond tangible client requirements of individual skills and clearances, to include intangible requirements such as cultural compatibility, relevant experience, certifications, and extended industry, technical, and niche area knowledge and awareness. We are capable of staffing both common and niche (or specialized) positions.

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The challenges of today’s IT environments and the threats to our clients’ customers do not recognize formal or informal organizational borders as barriers, and neither should a provider’s approach to delivering and supporting IT services.

8 | Sedona Technologies Overview

Sedona Technologies feels our ability to staff is a key discriminator which sets us apart from other IT providers. Rather than staffing programs via small overworked back-office and/or program support teams (or large detached internal Human Resources offices) such as our competitors, we staff our programs by an established corporate technical recruiting and IT staffing services line of business. A line of business recognized as being in the top 2% of industry staffing firms and which earns over $100 Million dollars annually. Instead of part-time general staffing resources who view staffing as an additional “as needed” duty, our requirements are supported by a dedicated and highly motivated team of Recruitment and Staffing Specialists who are experts in distinct fields of staffing based on industry, function, customer, geographical location, and more. Our staffing teams are not isolated parts of our company with no real investment in whether a position is filled our not. They are tightly linked with line operations and their success is measured by their performance and ability to satisfy staffing requirements through alignment with client criteria, quality of the candidate, and speed of placement. This drives a staffing approach which embraces streamlined processes, automation, and communication versus bureaucratic non-value added administrative serialized procedures; and treating every requirement as just one of many. At Sedona Technologies, the priority of our staffing actions is set by our clients and their real-world operational needs.

In addition, the integration of a proven professional staffing infrastructure of this distinction (with 33 offices located around the country) greatly strengthens the credibility of our offered technical solutions and removes operational risks often associated with contract and program transition and execution. Some of the benefits stemming from leveraging our corporate resources and capabilities include:

• Provides clients multiple staffing and placement options which balance client cost and customer response requirements.

• Minimizes transition risk by allowing for staff identification and availability prior to contract start day. Eliminates dependency on mass staffing activities during transition period.

• Minimizes contract/program execution risk by integrating management and technical approach to ensure early identification and satisfaction of future staffing needs.

• Minimizes contract/program transition and execution risk by maintaining continually refreshed database of vetted IT professionals, allows for quick response to startup, normal attrition, and surge requirements within established timelines.

Technical Staffing and Recruitment Highlights

Sedona Technologies has proven time and time again our capability to meet our clients’ and directly supported program staffing requirements.

IBM

Given only two months before the start of a large scale multi-location project, Sedona Technologies was tasked to source, recruit, sign, and place over 150 personnel (of various technical disciplines) across the United States; and coordinate with “on-site client orientation and formal team training on project details, and specific technology and system characteristics. We successfully staffed all 150 positions on time, met all training deadlines, and ensured complete project staffing readiness. We continued to meet all additional staffing requirements through the project lifecycle, and ensured all project milestones were met.

Agriculture Fortune 100 Company

Responsible for successful initial ramp up (and continual staffing level sustainment) of over 120 technical personnel (with unique combination of accounting and system administration skills) to support internal program consisting of travel teams dedicated to training (within United States and Canada) on legacy and new Automated Business Systems (ABS).

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Sedona Technologies Overview | 9

US Army Rock Island Arsenal NEC

Sedona Technologies was tasked by a prime contractor to support significant increase in staffing levels needed to eliminate critical manpower shortages in service desk, networks, system/servers, web site and SharePoint development, desktops, databases, and other C4IM support areas. We responded by sourcing, recruiting, signing, and placing over 50 cleared IT professionals into NEC positions within a two month time frame. Sedona Technologies continued to staff positions until eventually over 75% of the NEC positions were filled through Sedona Technologies technical recruiting and IT staffing services.

Spirit Partners

Faced with the challenge of maintaining proposed staffing during a government acquisition evaluation and a follow-on protest, Spirit Partners strategically leveraged Sedona Technologies to mitigate attrition risk common in these situations. The result was the placement of over 23 logistic professionals in less than 30 days from day 1 of the contract. Even with the risk of staffing instability driven by uncertainty and length of the protest period, Spirit partners was able to meet all transition staffing phase-in objectives and customer requirements.

THE STRENGTH OF SEDONA TECHNOLOGIES – COMMITMENTThe strength of our company comes largely from our sense of commitment, and this can best be seen in our level of:

• Commitment to “doing the right thing at the right time” - maintain the highest level of corporate and personal integrity and ethical behavior

• Commitment to “the people around us” - individuals and organizations we form short-term and long-term relationships and partnerships

• Commitment to “doing the job right” – always striving to meet or exceed quality, performance, and support expectations

Integrity and Ethical Behavior – “doing the right thing at the right time”Sedona Technologies believes at the end of a day the value of an individual (or a corporation) comes from the truth found in their words and seen in their actions. As a corporation we strive to ensure all our decisions and actions are above reproach, and any real or perceived conflicts of interested are aggressively identified

and corrected. We place great importance on open and honest communications at all levels and in our business, community, and personal relationships. We honor our agreements – both formal and informal – and protect our good reputation as one of our most valuable assets. Our commitment to “doing the right thing at the right time” fuels our commitment to “the people around us” and “doing the job right “. We look for employees, teammates, clients, and other potential partners which share this same commitment to integrity and ethical behavior. An example of our success is Sedona Technologies being awarded the “2012 Business of Integrity” award by the Better Business Bureau.

Partnerships with a Purpose – “the people around us”Sedona Technologies recognizes many partnerships are built simply on a short term alignment of business needs - often on an effort-by-effort case-by-case basis. While we understand this is a commonly accepted approach, we prefer to establish partnerships with a broader sense of purpose. We build our partnerships on a foundation of long-term trusted associations with the purpose of meeting individual, corporate, organizational, and personal goals and objectives; and a shared desire for satisfying clearly defined business, mission, and operational requirements. This concept of partnership, team work, and working together is a cornerstone of our operating model and approach to our day-to-day activities.

Our partnerships start with two-way relationships. Relations based on mutual respect and interests, and which value the goals, objectives, and needs of each other. Our partnerships include an alignment of strategy, resources, and a collective set of requirements; and a shared sense of responsibility to perform on behalf of individual interests and those of other partners. Partnerships with complementary strengths and core capabilities which fortifies our position and where individual weaknesses or gaps are balanced out by the strengths of the others. The strength of our solutions and the heart of our company comes from these partnerships and supporting relationships. Partnerships with our teammates, clients (and their customers and supporting stakeholders), employees, industry (including our competitors), and our community. True partnerships where honest and open communication, leads to true cooperation, which leads to full and equal collaboration.

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10 | Sedona Technologies Overview

Culture Based on Industry Best Practices – “doing the job right”Our workforce is our most important resource and like any resource it requires the right level of management oversight to ensure we maintain the right people (e.g. quantity, skills, experience), at the right place, for the right time, and for the right duration. In addition, even the best workforce requires proper direction and guidance in order to be effective and cost efficient. Sedona Technologies achieves this by providing our workforce with an enabling team culture which provides a foundation of integrated management and technical approaches which meets all expectations and aligns with the satisfaction of all client (and their users’) technical, operational, and mission requirements.

Our culture represents the principles of operation we use to ensure individual and corporate technical expertise and experience is consistently and uniformly applied properly in support of our clients. It reflects the guiding principles we use to influence the manner in which we direct, control, and perform work and provide support throughout the life of a contract. This operational framework provides the foundation for our workforce to maintain mission operations and initiate a process for continual improvements. It is a culture which encourages and expects new ideas and recommendation from its workforce (through innovative and out-of the box thinking) at all levels – rather than relying on static approaches which fail to keep pace with changes or evolution in requirements. It also shapes and drives the effective use of all our resources. Like any other tool or resource, individual expertise and/or corporate capabilities can be wielded differently, and it is the culture of an organization which influences the application of these resources the most.

Sedona Technologies’ culture is formed by the integration of Industry Best Practices into everything we do. While the IT Infrastructure Library (ITIL) Version 3 is the industry standard for IT practices, no single standard, set of best practices, framework, or governance can satisfy all situations within an IT environment. We are extremely experienced at integrating often overlapping, but always complimentary guidelines and customizing them to our clients’ operational environment. Whether its ITIL (IT best practices and service lifecycle), ISO 9000 (quality), CoBiT (IT Governance), ISO 20000 (IT Service Management), eTOM (telecommunications), ISO 27000 (security), PMBoK (Project Management), DMBok (Data Management), Six Sigma, CompTIA MSP Partners Trustmark (on-premise IT services), or many others – each has a different area of emphasis and/or perspective. Together (and along with governance and guidance provided by our clients) they contribute to a comprehensive IT support solution.

“Best practices” is not a marketing term or industry “buzz word”, optional service, or road to expensive process improvement efforts – it is simply how we do our job. We adapt to best serve our client’s programs unique and complex technical environment, missions, and organizational responsibilities through increased emphasis and reliance on several key operating principles (and best practices). We instill these practices into our technical approach as operating principles and it is the collection of these principles and our willingness, ability, and capability to identify, incorporate and guarantee adherence which makes up our culture. A culture which promotes:

• Consistent use of standardization and structure (e.g. lifecycle frameworks, schedules, governance, processes) to provide a uniformed and binding framework for all activities

• Resource Management as the heart of all improvements in IT efficiency and effectiveness – financial capital, infrastructure, applications, information, and workforce

• Innovation and drive for operational improvements as a professional responsibility and essential to mission success

• Mission success is dependent on sincere and timely communication, cooperation, and collaboration across all borders

• Consistent, high quality performances with repeatable processes and practices

INDUSTRY RECOGNITIONSedona Technologies is recognized by industry and our clients for our level of excellence. The following awards and recognition is indicative of the professionalism and level of work quality that our clients and organizations have received.

• John Deere, Moline, IL - “Achieving Excellence Outstanding Supplier Performance” - 2011 & 2012

• Sedona Technologies was named Staffing Industry Analysts “Top 100 Staffing Firms in the U.S. in 2012”

• Sedona Technologies was recognized by Microsoft Partner Network for “Commitment to Creating & Delivering Innovative Customer Solutions and Services Based on Microsoft Technologies in 2012

• Sedona Technologies was given the “2012 Business of Integrity” award by the Better Business Bureau

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We provide our clients with a wide range of IT solutions developed to create business value through the strategic integration and application of IT resources and capabilities.

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Ernie CychoszVice Presidentt: 309.736.4055e: [email protected]

Tim BrucePresidentt: 309.736.4063e: [email protected]

Mark ThorntonDirectort: 571.264.3112e: [email protected]

Michele StoosCorporate Communications and Marketing Managert: 309.736.4066e: [email protected]

Paul Rinaldi Operations Managert: 309.736.4028 e: [email protected]

Amy Barnett IT Senior Recruitert: 309.736.4062e: [email protected]

Sedona Technologies Government Services Team:

Corporate Headquarters

600 35th Avenue, Moline, IL 61265t 1.877.854.3548t 309.736.4012

e [email protected]

For more information about STGS visit www.stgs.us.

Current NAICS Codes 511210*

517110*

518210

519130

519190

541214

541330

541340

541380

541420

541511

541512

541513

541519

541614

541618

541690

541711

546614

561311

561312

561320

611420

811212

811213

811219

* Small Business


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