Selasturkiye Indian Auto Components Industry Executive Summary Excerpted

8/8/2019 Selasturkiye Indian Auto Components Industry Executive Summary Excerpted

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INTRODUCTION:

Satisfying internal customers could be described as a company's ability to generate genuine teamwork

among all departments in the organization: sales, marketing, credit and receivables, manufacturing,

distribution, packing and shipping, quality, production planning, etc.; and to instill in every individual the

constant awareness that customer service is everyone's business.

This description emphasizes the importance of customer service as an organizational responsibility.

However, too often, a single department in a vertically structured organization is held accountable for

apparent customer service failures that, for the most part, originate outside that department'sresponsibility and are beyond its control.

Many organizations are finding that teams are a way to improve communication and service customers

more effectively. Needless to say, teamwork doesn't just happen, because people want it to. Usually

management translates a mandate into a system in which all participants have specific responsibilities to

perform and standards to meet - responsibilities designed to generate the desired levels of service at the

least cost.

Most of the companies in the globe have been continuously involved in the process of identifying internal

customers satisfaction towards service they received in the company. When all the departments serving

in a realizing way the company should be enhanced effective production level, serve efficiency, attract

more customers and also strengthening good relationship and communication of employees.

The measurement of the internal customers satisfaction is a hard task which provides a quantitative

baseline for comparing results and enables fact-based decision making. Most large companies recognize

the importance of measuring and monitoring internal customer satisfaction. Those that continue to avoidthe concept are primarily enterprises that have not adopted management practices necessary to leverage

service delivery fully. Typically, a company committed to treating its internal service users as customers

holds a similar commitment to measuring their satisfaction with the delivery of those services.

Customer satisfaction measurement is not a core service for most business units, functions, or even

dedicated internal service delivery groups because it is not something

they are under contract to provide as part of service delivery.

The process of collecting customer satisfaction data, as with most any other type of data collection, is a

low-value activity The potential for high value-added activity occurs after the information is collected,

when it is possible to assess what the data means, what analysis is needed, what needs to be done

differently to improve action planning and continuous improvement, and learn how to move the

enterprise forward.

Measuring the satisfaction level in terms of needs and expectations is a comprehensive study of

organization for better business performance. Employees such as top level managers, middle level

managers, supervisors and engineers have their needs and expectations for products and services in work

place many organizations typically emphasized on satisfying needs and expectations to increase the profit

and enhance the image of the organization in the market. We look at the global condition has become so

competitiveness and rushing towards globalization in this situation every organization aggressively starts

acquiring market share and expanding their empire to the entire world by satisfying employees needs and

expectations.

Statement of the Problem:

For any organization, employees act as the strong pillars upon which promises of quality products and

customer satisfaction can be built. The responsibility does not end with the hiring of employees but it

rather becomes necessary to focus on the internal customer satisfaction regarding potential work process,

their needs and expectations, improvement opportunities in the work process and inter-relationship with

suppliers and external customers for better product and service performance on effective management

carried out.

Objectives of the Study:

To determine the level of satisfaction required within the organization through survey of internal

customers.

To measure satisfaction level of internal customer with respect to needs and expectations about the

working conditions.

To identify opportunities for improvement in work process.

To determine process potential and develop action plans for better service.

To identify the appreciation of inter-relationship between the internal customers and suppliers.

Sources of data collection:

Primary Data-Secondary Data


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Primary Data:

Primary data is collected through observation, questionnaire and interviews. Interviewing different

department heads to find suitable methods of identifying the areas where it needs changes.

Secondary Data:

The secondary data is those which have already been collected by someone else and which have been

passed through the statistical process, product profile and company profile are secondary data which have

been used for this project.

Sampling:

It is a procedure of using small number units of a given population as a basis for drawing conclusion about

the whole population. Sample is a subject or some part of the population and the purpose of sampling is

to estimate some characteristics of the population.

Sampling size:

A sampling size for the study is 46 employees; this includes tool makers, supervisors, managers,

technicians, engineers and staff of production department, marketing department, HR department,

accounts and finance department in NTTF Ltd.

Limitation of the study:

The study is restricted only to NTTF IPL Bangalore.

Only sample size of factory employees was taken up to arrive at the possible conclusion.

Findings and conclusion drawn out of the study are based on response from the employees.

Time constraints are another limiting factor which leads to get feedback only from limited member of

people.Frequent visiting to the various departments and collecting information was not possible.

2.1 TOOLING AND MACHINE INDUSTRY:

Machine tools are heavy, power driven machinery and equipment that perform specific action on

materials like metal and plastic. The most common job these machines are used for include material

removal (turning, milling, drilling, grinding, water jet or laser cutting); materials forming (stamping

bending, joining); and work holding (chunks, fixtures, clamps, blocks). The majority of this equipment is

technical in nature, with computer numerical control (CNC) or programming logic control (PLC) built in.

The tooling and machinery industry is critical to our countries economic health it makes possible the

existence of virtually every other manufacturing industry. Tooling is basically the means of production.

Special tooling such a dies and moulds, is custom design and made to manufacture specific products,

generally in quality and to desired level of uniformity, accuracy interchangeability and quality. Machining

involves the use of wide variety of machine tools to cut or form materials usually metal, to precise shapes

and dimensions.

The computerization of industry is leading to rapid improvements in existing machinery tool products lines

and development of new products. The shortage of skilled labor and relatively high cost of labor are

driving the demand for machine tools with greater flexibility that is programmable to replace or reduce

the need for more sophisticated operators.

2.2 INDIAN AUTO COMPONENT S INDUSTRY:

The Indian auto ancillary industry has come a long way since it had its small beginnings in the 1940s. The

evolution of the industry is traced in India; it can be classified into 3 distinct phases namely: period before

1983, period after 1983 and period post liberalization. The period before 1983 was characterized by small

number of auto majors like Hindustan Motors, Telco, Bajaj, Mahindra and Mahindra.

The entry of Maruti in 1980s marked the beginning of the second phase of the industry. The auto ancillary

industry in the country really showed a spurt in growth during this period. This period witnessed the

emergence of new generation of auto ancillary Manufactures, who were required to meet the stringent

quality standards. It was during this period that auto components from India began to be exported.The entry of foreign automobile manufactures ranging from Mercedes Benz, Ford, Daewoo following the

government liberalization the foreign investment limits saw the beginning of third phase of evolution of

industry. The auto ancillary industry witnessed huge capacity expansions and modernization initiative in

the most liberalization period. Technological collaborations and equity partnership with world leaders in

auto component became a common affair. However the global automobile majors soon realized the folly

of their estimations in India. The market did not seem to be as big as it appeared to be. Hence sales

targets went away. The tough competitive scenario saw a lot of consolidation in the industry and still

continues unabated.


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The global automotive component manufacturing industry is estimated to have a market size of around $1

trillion. Ford Motors, Delphi Corporation, Caterpillar, Cummins, International Truck and Engine

Corporation and General Motors (GM) are some of the leading global auto component manufactures of

the world. With importation of components worth $69 billion a year, the US stands at the top of the auto

component markets the world over.

The main auto component manufacturing hubs in India are situated in Chennai, Pune and Gurgaon. The

magnitude of the Indian auto component manufacturing industry stands at Rs.25,000 crore ($5 bn

approx.). Though relatively small, the Indian automotive component manufacturing industry due to a hugetalent pool of skilled automotive engineers and access to the latest technologies has a great potential to

emerge as a big player in the near future.

According to the Automotive Component Manufactures Association of India (ACMA), the domestic Indian

auto component manufacturing industry is heading for a whopping 18% growth in the coming years

compared to the export market which is estimated to reach $2.7 bn by the year 2010.

Lacking the required infrastructure, the India auto component manufacturing industry falls away behind

the major global players in terms of production capacities. Due to this fact, it also lags behind other

nations in getting large manufacturing orders. Or even if it manages to get one, it ranges below the $100

mn mark, which is considered a mere figures as per the automotive industry standards.

Though striving to better its standards, the Indian auto component manufacturing industry has registered

a robust growth in the recent past. The three main factors providing impetus to this industry are the ever

increasing domestic automobile industry (two-wheelers, commercial vehicles and passenger cars).

The aftermarket sales and servicing industry and the outsourcing of component manufacturing to Indiaand China by the global titans to cut down on their cost of productivity and thereby laughing all the way to

the banks. To improve upon the auto component industry in India, the need of the hour is to focus on its

competitiveness, learn the best manufacturing practices, be quality conscious and at the same time

inculcate a prompt delivery culture.

2.3 AUTOMOTIVE COMPONENT INDUSTRY:

India's automotive components industry is the most lucrative sector for foreign direct investments.

Hundreds of collaborations foreign direct investments have been made in recent years and there is

tremendous potential for more. Markets are huge and growing both within India and overseas.

It presently incorporates a total investment of more than US$1.2 billion which is expected to rise to

US$2.7 billion by the end of the year 2000.

The market is worth US$2.3 billion at present and this is expected to touch US$9.4 billion in 2001.

Automotive components manufactured in India are of top quality and used as original components for

vehicles made by such top international companies as General Motors, Mercedes, IVECO and Daewoo

among others.

Automotive products made in India have a huge overseas market in addition to the domestic market.

The number of vehicles manufactured in India is expected to rise from 3 million annually to 5 million by

2000. This will increase domestic demand for automotive components.

Japanese and British component manufacturers are already operating joint-ventures in India. American

companies which have, or are planning to, set up plants in India include Delphi (an automotive

components division of General Motors USA), Delco Electronics, Textron and Magna International of

Canada.

The Automotive Components Manufacturers Association (ACMA) represents this sector in India.

2.4 COMPONENTS AND ANCILLARIES:

The Indian auto component and ancillary industry is one of the front runners for grabbing the global

auto component outsourcing market, estimated to be worth US$700 billion by 2015. The Indian

automobile components industry has come a long way since the countrys economic liberalization

which opened up the sector in the early 1990s. From a quiet supplier of low-value components to thedomestic aftermarket, the industry has transformed itself into a global hub for sourcing a range of high-

value and critical automobile components. The industry is the darling of many global auto makers such

as GM, Toyota, Ford, Volkswagen, etc., who source auto components worth millions from India. In fact,

the industry is one of the front runners for grabbing the auto components outsourcing market

estimated to be worth US$700 billion by 2015. However, the journey is not smooth. The industry

accounts for only 0.4% of the US$1.2 trillion global components industry as against competitors like

China (1.2%) and Mexico (5.9%). It is up against challenges such as lack of good infrastructure,

increasing input costs, etc. which could impede its growth.


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CURRENT SCENARIO:

Rising costs of automobile manufacturing in the West coupled with benefits of sourcing from India such

as low cost (which saves the automobile manufacturers about 25 to 30%) etc. have been instrumental

in driving Western automobile manufacturers to source auto components from India. Apart from the

growing demand from the global markets, the domestic automobile market boosted by the tremendous

increase in domestic demand, is also contributing to the growth of the auto components industry. The

demand led to increase in production ca pacity. According to the Automotive Component Manufacturers

Association of India (ACMA), domestic components production increased by 15% from 2004-05 toUS$10 billion in 2005-06. It recorded a compounded annual growth rate of 20% between 2000 and 2005

and is expected to grow to US$18.7 billion by 2009. Meanw hile, exports increased by 28% in 2005-06 to

US$1.8 billion from the previous year with Europe and North America respectively accounting for 36%

and 26% of the total auto components exports from India.

The Indian auto components industry is one of the fastest growing manufacturing sectors which is both

forward and backward integrated with other engineering and manufacturing divisions in the country.

The industry has about 500 organized players (registered with ACMA) which account for more tha n 85%

of the countrys production and another 5000 in the unor ganized sector.

AUTO COMPONENT INDUSTRY-STATISTICS

2003-04 2004-05 2005-06 2006-07 2007-08

(Value in US $ Million)

Turnover 6730 8700 12000 15000 18000

Exports 1274 1692 2469 2873 3615

Imports 1428 1902 2482 3328 4938

Investment 3100 3750 4400 5400 7200

Export as % of Turnover 18.9% 19.5% 20.5% 19.2% 20.1%

Source: pdf of Automotive Component Manufacturers Association of India (ACMA)

COMPANY PROFILE OF NTTFIPL

3.1 BACKGROUND AND INCEPTION OF NTTF:

NTTFIPL with a history of nearly four decades developed core competency in industrial Tooling press tools,

moulds, dies etc. being an integral part of the NTTF, which has a heritage of providing training in tools die

making.The company diversified into Automotive Electrical products (switches and controls) in the year

1987. The NTTFIPL won the prestigious award of Best Indigenous Technology for the year instituted by

the automotive Components Manufactures Association of India.

MILESTONES OF NTTF IPL:

1959 : NTTF established first Training Centre in Kerala.

1959-99: NTTF established six more training centers in India with total student strength of over 1000

per year.1994 : NTTF goes spun off its commercial activities as a Public Limited Company-NTTF Industry

Limited 1999 : NTTF entered into joint venture with Aisin Seiki, Japan Company.

2008-09: The Company changed its name as NTTF Industries Private limited

3.2 NATURE OF BUSINESS CARRIED:

Design and Manufacture of Precision Press Tools, Injection Moulds, Compression/ Transfer Moulds, Die

casting Dies, Jigs, Fixtures, Gauges, Test Equipment and special purpose Machines.

Manufacture of Sheet Metal pressed parts, Injection/Compression Molded parts.

Design, Development and Manufacture of auto electrical items (multifunction Combination Switches,

Distribution boards-Fuse and Junction Box, Fuse and Relay Box, Hidden Switches, Panel Switches, etc.)

Manufacture of Sub-assemblies for customer Durables and Electronic equipment.

Manufacture of sophisticated Electronic assemblies for professional grade/consumer application at our

Electronic Centers, which is equipped with modern facilities.


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3.3 VISION MISSION AND QUALITY POLICY:

Vision statement of NTTF IPL

We will achieve our Business Growth by delighting customer through Total Quality Management by a

motivated team of people practicing Effective Facilities and Resource Management Processes, World Class

Manufacturing Systems, Strategic outsourcing and continuously endeavoring to meet social

commitments

Mission statement

Developing visionary and participative leaders who are role models culture and excellence.Technological excellence of our world class products, services and manufacturing processes for retaining

our leadership in the market.

Listening to customer needs, understand and integrating them into products and services for building and

enhancing customer loyalty.

Real time planning open communication and systematic approach in managing our activities.

Ethical business practices and fairness in all our dealings to build a sound corporate image.

Empowering individuals and teams to perform reward good performance and recognize the doers pride.

Involvement of people through team work to solve problems and implementation of growth related

projects.

Clarity of roles, responsibility, accountability and authority of every individuals enabling them to carry out

challenging tasks and create job satisfaction.

Our people displaying integrity, result orientation and ethical behavior, positive attitude and commitment

to purpose.Learning from facilities, building core competencies and capabilities of individuals and creating a positive

organizational culture.

Discharge our social commitments through projects for the betterment of society at large.

Quality policy

We will achieve and exceed customer satisfaction by continuously innovating and improving the processes

in the realization of products and services.

ENVIRONMENTAL, OCCUPATIONAL HEALTH AND SAFETY POLICY:

We, at NTTF Peenya, will strive towards providing a safe and Healthy Environment in all spheres of our

Activities, Products and Services.

We are committed to:

Optimize utilization of resources by reduce, reuse and recycle concepts.

Initiates actions towards prevention of environmental pollution.

Minimize health and safety hazards.

Comply with all applicable environmental, occupational health and safety legislations and other

requirements.

Set and review objectives and targets towards continual improvement of our EOHS performance.

OBJECTIVES OF NTTF

The management of NTTF IPL has established the quality objectives.

Ensuring the companies goals for customer needs and satisfaction.

Respect and recognition for customer.

Providing right tools and environment for all activities.

Committed to quality in all the suppliers and services.

Providing training and up gradation of knowledge and skill employees.

Ensuring safety and health of companys employees.

Adopting of fair business practices.

3.4 QUALITY ASSURANCE:

NTTF IPL is ISO 9001:2000 certified by BVQI to UKAS and ANSI-RAB Requirement. The quality system

operates within an Apex Manual and Departmental Quality Assurance Procedure.

The quality assurance division is supported with measuring instrument capable of ensuring the stringent

requirements of automotive and engineering product and tooling.

The inspection of any item shall be carried out based on the written work instruction, check and applicable

statistical process control technique for Critical-To-Quality characteristic.

The company is operating in assessing the quality levels in PPM (Parts Per Meters) and has met the PPM

requirements of various customers.


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NTTF IPL has been rated as one of the best Suppliers due to its consistent performance of achieving

quality, delivery and price expectation of various customers.

Hallmark of NTTF IPL success to meet the expectation was its capacity to design and develop quality

products performing to international standards/specification and meet strict processes.

To ensure quality reliability NTTF IPL uses in-house as well as accredited lab facilities to carry out stringent

test for qualification of product. NTTF IPL makes its own reliability test for validation of its products; every

product is rigorously and thorough tested for its reliability with help of test rigs and other sophisticated

equipment before giving the stamp of approval.3.4.a QUALITY CONTROL

Both the manufacturing facilities located at peenya, Bangalore and Vellore are certified for ISO 9001:2000

as per UKAS and ANSI RAB by certifying registrars BVQI.

ISO:TS-16949 certification pre-audit completed and certification audit scheduled within a span of six

months.

Emphasis is laid on every single item made by NTTF IPL to maintain the quality standards by a team of

trained quality assurance engineers. Quality assurance division is equipped with sophisticated measuring

and test equipment.

3.5. ACTIVITIES OF NTTF LTD.

NTTF Ltd has completely involved with below activities.

Design

Tool manufacturing

Component manufacturingProduct development

3.5.a. DESIGN (ISO 9001 CERTIFIED)

NTTF IPL is equipped with competent product design and development, as well as, tool design

departments with qualified and highly experienced engineers. NTTF IPL employs advanced computer

aided designs and software packages to engineer its products. NTTF IPL is also equipped with state of the

art. Rapid prototyping facility based on SLS technology (selective Laser Sintering). Through this process,

prototype samples suitable for functional trials can be obtained using digital 3D models of proposed

product/part/NTTF IPL also has facility to extract digital data applications in design and development

work.

3.5.b. TOOL MANUFACTURING (ISO 9001 CERTIFIED)

NTTF IPL is equipped with the state-of-the-art machines for manufacture of high precision tools, which is

an essential pre-requisite to manufacture quality products.

NTTF IPL tool rooms are one of the leading tool rooms in the country for manufacture of press Tools,

Injection/compression Moulds, Die casting dies, Jigs, fixtures and Gauges, other than meeting its captive

requirement, NTTF IPL also make tool for the Indian engineering and automobile Industries.

3.5.c. COMPONENT MANUFACTURING (ISO 9001 CERTIFIED)

NTTF IPL has in-house facilities for manufacturing of plastic and sheet metal components, with the latest

Molding Machines and Presses installed at NTTF IPL, supply of precision sheet metal and plastic

components is catered to a variety of industries, as per customer supplied design also.

3.5.d. PRODUCT DEVELOPMENT (ISO 9001 CERTIFIED)

Design and development of quality products confirming to International standards/specifications and

process quality control in manufacture to ensure reliability of the products have been the hallmark of

NTTF IPLs success. NTTF IPL uses in-house, as well as, accredited laboratory facilities to carry out stringent

tests for qualification of products NTTF IPL makes it s own Reliability Test Rigs for validation of its

products. Every product is rigorously and thoroughly tested for its reliability with the help of these tests

Rigs and other sophisticated equipment before giving stamp of approval.

3.6 PRODUCT PROFILE:

The company manufacturing two kinds of products are Tools and Automotive electrical modules.

Automotive electrical components have been manufacturing by using particular tools.

3.6.1.NTTF IPL PRODUCT RANGE

Types of Tool manufacturing.

Press tools

Injection

Die casting die

Jigs

Fixtures


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Gauges

Test equipment and special purpose machine

Types of Automotive electrical module.

Combination junction box

Central locking system(Manual & Remote)

Fuse and junction box(Central Distribution Board)

Fuse and relay box

Switch air blowersHidden Switches

Handle Bar Switches

Manufacturing of sheet metal pressed parts

Fuse, multifunctional combination switches

The above products are explained below.

3.6.1.a.TOOL MANUFACTURING

SHEET METAL:

The Component Manufacturing Division (CMD) at NTTFIL has a fully fledged Press Shop with presses

ranging from 5T to 315T.

COMPRESSION MOLDING:

The Component Manufacturing Division (CMD) at NTTF IL has a fully fledged molding machines ranging

from 30T to 180T.

3.6.1.b. AUTOMOTIVE ELECTRICAL MODULESUnder this section, the company manufactures the following items-

Combination junction box

Central locking system(Manual & Remote)

Fuse and junction box(Central Distribution Board)

Fuse and relay box

Switch air blowers

Hidden Switches

Handle Bar Switches

The use of above electrical modules are explained in detail below

1.COMBINATION SWITCH ASSEMBLY:

Manufactured using state of the art technology the ergonomically designed, steering column mounted

combination switches have been indigenously developed NTTF IPL.

Features:

Wiper low speed and high speed within built electronic module for intermittent wiper sweep control.

Wind shield mash (spray/control).

Friction indicator with self cancellation.

Head lamp, low beam and high beam dimmer parking and parking light controls.

Hazard warning switch.

2. CENTRAL LOCKING SYSTEM:

The latest, easiest, safest, way to lock your car and go. A popular international concept, manual and Keyes

(remote) are introduced in India by NTTF IPL. It locks all doors automatically when drivers door or the

front passenger side doors is locked from inside or outside.

Economically priced and easy to install, this system can be fitted all new generation cars. Preciously timed

motor control using micro motors, PCB mounted relays in the control module and precision plastic gears

encased in an engineering plastic housing contribute to ensure. Every CIs passes through stringent in-

process quality checks. Upgraded version of the product with failure like remote control and security

alarm are also available.3. FUSE AND JUNCTION BOX:

As the name indicates it house all electrical junctions in the car electrical system. These system cables

from the battery are routed through the fuse to various roads like head lamps, tail lamp, flashes, wiper,

washer, backing light, blower switch, hazard lamp, ignition switch and any other accessories.

This assembly is analogous to multilayered printed circuit board. The various layers of Copper Bus Bars

(conducting trade) are housed between plastic insulation plates with matching grooves for the conducting

bus bars, the same bus bars are formed into tabs to function as terminal for the input and output leads

10,15,20 amp capacity fuse are provided for various electrical functions.


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4. FUSE AND RELAY BOX:

As the name indicates, this is a product which acts as the main electrical fuse box of car electrical system.

It facilitates easy replacement of Fuses in case of failure by using this system; tracing of major electrical

problems becomes easier as the main Electrical Systems of the car have been branched through separate

fuses. The Fuse and Relay Box is located in the finder apron panel in the Engine Compartment. This is

fastened to the body by Screws. Relays, which control the accessories of the Engine, Air-conditioner etc,

are conveniently located in the box.

5.HEATING VENTILATION AIR CONDITIONING CONTOL PANEL MODULE WITH SWITCH AIR BLOWERS :This is a product developed for the premium car segment mounted on the instrument panel; it is used for

air conditioning, heating temperature, ventilation as well as different ventilation parts of the air inlet into

the passenger compartment.

6.HIDDEN SWITCHES:

These are switches used for applications like, park brake indicator-light, Stop lamp, contract holder (male

and female) to establish between Door and Doorframe particularly in sliding hatch doors, etc. as the name

suggest, they are hidden in the vehicle and perform key functions in ensuring safety and comfort to the

user of vehicles.

7.SWITCHES FOR TWO WHEELERS:

Handle bar switches and neutral indicator switches. The switches perform the following functions.

Head light ON/OF

Dim/Dip

HornSide indicator

Neutral Position Indicator (for gears)

Engine start

Choke lever

3.7. DEPARTMENTS NTTF LTD

The following departments are the strong pillars for the show of business.

Production department

Marketing department

Stores department

HR department

Finance and Accounts departments

3.7.1 PRODUCTION DEPARTMENT:

Production department is concerned with the conversion of inputs into outputs by using technology and

manpower. Production plays a crucial role in the success of NTTF IPL.

OBJECTIVES OF PRODUCTION DEPARTMENT

To fallow up the daily production schedule as per plan.

To cover the deviation of any from the standards.

To upgrade technical efficiency of production.

To maintain co-ordination relationship with all other departments.

Production department of NTTF IPL can be subdivided into five main branches according to their function.

Tool room department

Component manufacturing department

Product assembly department

Tool maintenance department

Plant maintenance department

1.FUNCTIONS OF TOOL ROOM DEPARTMENT (TRD)

Carry out subcontractor activities.Manufacturing of tools as per customer requirement.

Ensure timely tool assembly.

Interaction with machine shop, subcontract CNC TDD.

2.FUNCTIONS OF COMPONENT MANUFACTURING DEPARTMENT (CMD)

Manufacturing to the specified standards, meeting the quality and delivery objective.

Control CMD documents.

Process control activities of CMD.

Production planning activity pertaining to CMD.


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3.FUNCTIONS OF PRODUCT ASSEMBLY DEPARTMENT (PAD)

Advanced production quality planning for component.

Control PAD documents.

Maintenance inspection tests status, identifying training needs for subordinates.

4.FUNCTIONS OF TOOL MAINTENANCE DEPARTMENT (TMD)

Tool maintenance, corrective and predictive activity.

Check list of preventive maintenance and preparing scheduling.

Modification or rework according to customer requirement.5.FUNCTIONS OF PLANT MAINTENANCE DEPARTMENT (PMD)

Preventive and break down maintenance.

Controlling of machines.

Periodical check of electrical and mechanical system.

RAW MATERIALS:

Strips of aluminum brass copper, phosphorus, bronze etc. these are being used in press shop. Engineering

plastic materials both natural and reinforced resins such as poly-acetyls, polycarbonate, polyamides,

acrylic thermostat resin as urea formaldehyde, phenols, polyesters etc. were processes in the molding

shop.

3.7.2. MARKETING DEPARTMENT:

Marketing is typically seen as the task of creating, promoting and delivering goods and services to

consumers and business. Marketing is a human activity directed ass-satisfying human drives and wants

through processing of goods and services from producers to consumers.

Responsibilities of Head Marketing

Members of management Review meeting.

Collection of data regarding the quality and operational performance of the competitors.

Monitoring the delivery performance of all the manufacturing activities.

Getting feedback on customer satisfaction level, and monitoring trend in satisfaction level.

Responsibilities of Marketing Manager

Co ordinate between manufacturing division of units and the customers.

Ensures job card, product, briefs, contract review, copies and acceptance of orders are sent to the

respective units.

Review of the customer feedback.

Reply to the customer queries.

Monitoring the delivery performance.

Sending the customer satisfaction format and follow up.

Preparation of estimates for tooling components and products.

Sending the reminders on quotations sent to customers and follow up for order.

Responsibilities of Secretary and TypistMaintenance of following registers

Incoming mail, enquiry, Quotation, tooling order and all the correspondence.

Sending and maintaining information of letters fax, and telephonic massages to a received from customer.

Typing of all the acceptance of order quotation, regret letters and generate correspondence and ensuring

these are mailed in time.

Typing all the monthly statements collection [advances] plans.

Maintaining all hard copies of all report and document.

The following are the domestic customers of NTTF Ltd.

OE customers of NTTF

HEAD MARKETING

MANAGER

ASSISTANT

MANAGER

ASSISTANT

ENGINEER

SECRETORY

TYPIST

PLANNING

INCHARGE

OFFICE


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Bajaj Tempo Ltd., [MUV]

Hindustan Motors Ltd.,[passenger cars]

Eicher Motors Ltd.,[HCV, LCV]

General Motors India Limited [passenger cars]

LML Ltd., [scooters and motor cycles]

Maruti Udyog Ltd., [passenger cars sedans, MUV, VAN]

Mahindra & Mahindra [Full range of jeeps MUV, LCV]

Reva electric car co. [electric car]Tata motors Ltd [MUV, SUV, LCV, & passenger cars]

ABB Ltd

Avanti Kopp Electricals Ltd

Carbone Lorraine Madras Pvt Ltd

Crompton Greaves Ltd

CTR Manufacturing Industries

Electrex Power Tools Ltd

GEC Alsthom India Ltd

High Energy Batteries Ltd

JKM DAE RIM Automotive Ltd

Kulkarni Power Tools Ltd

OVERSEAS CUSTOMERS OF NTTF IPL

CUSTOMER COUNTRY

Clermont plastics USA

Elco corporation USA

Electrolux Brazil

Sidel France

Lear Corporation USA

HISTORY OF SALES [DOMESTIC AND EXPORT]

SL.NO. YEAR DOMESTIC SALES

[IN MILION RS.]

EXPORTS.

[IN MILLION RS.]

01. 2000-2001 238 6.00[EGYPT]

02. 2001-2002 244 17.00

[U.K,

THAILAND,U.S.A,GERMANY]

03. 2002-2003 260 0.20

[GERMANY]

04. 2003-2004 328 0.08

[GERMANY]

05. 2004-2005 441

06. 2005-2006 408

07 2006-2007 418

3.7.3. STORES DEPARTMENT:

Goods should be stored properly so as to protect them from damage, deterioration, theft etc, so special

care should be taken to safe fraud of materials. The stores department should be located near the

material department and it is desirable to have an efficient and well equipped stores department to

exercise an effective material control to advice losses from misappropriation, damage, deterioration,

evaporation and carelessness.

Chart of Store Department


11/31

11

FUNCTIONS OF STORES DEPARTMENT IN NTTF I PL

Receipt of goods in to stores.

Protection and preservation of materials.

Issue of materials to the required departments

Checking in the invoice with materials received notes and purchased order in respect of

Proper stocks of materials received.To maintain proper stocks of materials.

To maintain proper records and accounts.

Following documents are being maintained by stores department in NTTF

Purchase reposition

Stores Order

MRN (material receipts notes)

DC/DA (delivery channel / dispatch advice

GIR (goods inward receipts)

A. Purchase Requisition

It is a statement issued to the stores department which contains details like stores department which

contains details, like item no, description and specification no, Average monthly consumption, purchase

Rate and remarks them. Purchase requisition is signed by head of the department, chief stores officer and

manager stores officers.

B. Stores Ledger

The stores ledger is maintained by the costing department and this contains an account for every item of

stores and makes a record of the receipts and balances, both in quality and value.

C. MRN [Material Return Notes]

The material receipts notes are taken to the purpose of accounting, because posting into the ledger. But in

NTTTF first this MRN was being maintained but present it is not being maintained by the stores

department.

D. DC/DA [Delivery channel /Dispatch advice]

This delivery channel is used for sending the material for job work and return and as well as Dispatch

advice is used for selling the finished goods to the customers.

E. GIR [Goods Inward Receipts]

This report is given by the material department to the A/C it includes GIR No, Date, suppliers name and

address, purchases order no, description of materials, Quality of material. This quality of material certified

is signed by the stores keeper/chief stores keeper.

Types of Stores in NTTF IPL

Generally so many types are in any manufacturing co. But in NTTF IPL has mainly 5 types of sores are there

which have been mentioned below with brief explanation.

Raw material stores

Consumable stores/loose tools stores

Standard parts stores

Machinery spares parts stores

Finished goods stores

Division

Manager

Store

OfficerStore

Supervisor

Store

Assistance


12/31

12

a) Raw Material Stores

The following items comes under this stores Strips of steel, Aluminium, Brass, copper phosphor Bronze

used in the press shop, engineering plastic, filled resins, such as poly-acetyls, polycarbonate, polyamides,

acrylic, Epoxy, polyester etc.

b) Consumable Stores

The following items comes under consumable stores Nutt bolds, screws, packing materials, pigments

[colours] safety items [mask, ear play, shoes etc] pipe fittings, punches, and washers clamps oil and

Greece.c) Standard Parts Stores

Labels Inserts, Barings, springs. These all items are come under slandered parts stores.

d) Machinery Spare Parts Stores

The following spare parts come under machinery spares parts stores. Twin set packing, valves and oils, V

belts, Heaters, Thermocouples, spare kits, push buttons, hydraulic fittings, etc.

e) Finished Goods Stores

After completion of the all the stages of production finally the products are stored in finished goods stores

like combination switch, central locking system, Fuse and relay box, etc.

3.7.4. HR DEPARTMENT:

Human resource management means employing the people, developing their resources, utilizing,

maintaining, and compensation their services. Human resource is a management function that helps

manager to recruit, select, train, and develop the members for an organization, HR is a importantdepartment of an organization, all the major activity in working life of workers from the time of his / he r

saves comes under purview of HR, specifically the activity included are HR planning, job analyzing and job

design, recruitment and selection, orientation and placement, training and development, performance

appraisal and job evaluation, employee and executive remuneration, motivation and communication,

welfare, industrial relationships etc. In every organization HR management is necessary because of the

following reasons.

To achieve an effective utilisation of human resources in the achievement of organizational goals.

To establish and maintain a desirable working relationship among all the members of the organization.

To generate the maximum individual/group development within an organization.

OBJECTIVES OF HRM

To create and utilize an able and motivated work force, to accomplish the basic organizational goals.

To establishes and maintain sound organizational structure and desirable working relationship among all

the members of the organization.

To secure the integration of individual and groups within the organization by coordination of the

individual and group goals with those of the organization.

To create facilities and opportunities for individual or group development.

To attain an effective utilization of human resources in the achievement of organizational goals.

To identify and satisfy individual and group needs by providing adequate and equitable wages, incentives,

employee benefits and social security.

To maintain high employee morale and sound human relations.

To provide training and development programs.

To provide an opportunity for expression and voice in management.

To provide fair, acceptable and efficient leadership.

To provide facilities and conditions for work for maintaining stability of employment.

FUNCTIONS OF HR DEPARTMENT IN NTTF

Recruitment (Both internal and external)

Training and development ( 6 months )Promotions

Transfers (between Bangalore and Vellore)

Reward and incentives

Bonus (8.33%)

Increments (50to100)


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13

EMPLOYEES IN NTTF IPL

PERSONAL TOTAL BANGALOORE VELLORE

WORK MEN 450 249 201

SUPERVISORS 129 75 54

MANAGERS 37 26 11SENIOR MANAGERS 11 7 4

TOTAL 627 357 270

3.7.5. FINANCE AND ACCOUNTS DEPARTMENTS

FUNCTIONS OF FINANCIAL DEPARTMENT

Functions of finance concurrence and miscellaneous bills section:

Proposals from concerned department for purchasing materials, construction of recruitment or selection

of employees.

Verifications of proposals.

And send these proposals to senior manager of finance.

Responsibility of miscellaneous bills.

Functions of cash and compilation section:

Preparing daily cash book -Making miscellaneous receipts and payments

Every month preparing trails balance

Preparing consolidated balance sheet of all branches

Functions of Inventory section:

Receiving materials-Preparing goods received note

Inspection of store-Making payment of explosive

Functions of conduct auction:

Responsibility to conduct auction

Preparing tender notice and control of it

Negotiation with contractors

Functions of Payroll section:

Payment of salaries-Computation of material

Payment of wages -Time recording of employees

Computation of overtime wages etc

3.8. OWNERSHIP PATTERN:

As the company is a private company the shares are held by the board of directors. The BODs of the

company are chairman, Mr.R.Ramanjan, Directors Mr.N.Venkataramani, Mr. A.S.Lakshmanan,

Mr.R.Shrinivasan, Mr.Sarosh J, Mr.R.Rajagopalan, Mr. Reghurajan.

3.9. ACHIEVIMENTS/AWARDS:

SI NO. YEAR QMS

1. 1995 ISO 9001 and 2002 Obtained certification from

BVQI

2. 2000 QS 9000 Manual and procedure were

restricted to meet the

requirement of QS 9000

3. 2006 IAO/TS 16949.2002 Under progress.

4. 2007 ISO 4001/OHSAS 18001 EOHS-Environment

occupational health and safety.


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14

EXTERNAL AWARDS AND RECOGNITION:

SI

NO.

DESCRIPTION OF AWARDS PURPOSE YEAR

1. Zero PPM 100% Quality 2003, 2004, 2005 & 2006

2. ACMA Awards Indigenous Development

Awards For Fusion Junction For

Maruti Esteem Car

1996

3. Best Supplier awards for

Toyota

Cost, Delivery and Quality 2004

RESPONDENTS PROFILE:

Study involves the survey of internal customers satisfaction in the company concentrated on managerial

workers, supervisors, divisional head of tool room department, engineers, technicians of tool design

department, component manufacturing department, tool maintenance department and product assemblydepartment; tool designing department.

a) MANAGERIAL WORKERS:

All those persons who have authority over others are responsible for their activities and of an enterprise

as managers in an organization. Even the corporate general manager, department head, personnel

administrator, planner or co-coordinator is in fact a manager although many of them do not supervise but

are on to the board of management.

Executive training and development is an attempt to improve the managerial performance by imparting

knowledge, changing attitudes or increasing skills.

b) STAFF:

The people in the organization are very dedicated and work towards growth of the company. The workers

are specialized in their response field of work.

NTTF IPL continually monitors the employees based on performance various department and identify the

training needs to be given for the employees and for enhancing the skills of the employees and for

enhancing the skills of the employees the training program to enhance and develop working skills and

their basic values.

c) SUPERVISOR WORKERS:

Staff needs training most for they form a very important link in the chain of administrators. The training

programs for supervisors must be tailor made to fit the needs of the undertaking. They should be

technically competitive with a view to enable them to know and understand all about the process and

operation in which the workers participate, includes: Supply necessary reading material, job rotation

holding staff meetings, visits to other industrial units participation I n the work of the other departments.

d) DIVISIONAL HEAD TOOL ROOM DEPARTMENT:

Employees of tool room department are back bone for the company in the role of manufacturing tools as

per design standards and they are mainly deal with these functions.

Manufacture to the specified standards meeting the cost, quality and delivery objectives.

Member of interface meeting and management review committees.

Control of TRD Documents.

Maintain the list of approved vendors/ Sub-contractors (R&A).

Organize assessment. Approval of new vendors/Sub-contractors.

Evaluate performance of vendors/Sub-contractors.

Development of sub-contractor quality system.

Monitoring the delivery performance of the sub contractor.

Review of purchasing documents and Approval of PO(R&A).

Control of customer supplied products pertaining to TRD.

Upkeep of production equipments.


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15

Production planning and process control activities pertaining to TRD(R&A).

Ensure Identification of materials at all stages.

Disposition of non-Conformance.

Evaluate the need and taking corrective and action for product and system non-conformances.

Ensure proper and safe storage and handling all materials.

Control of Quality records of TRD.

Identify the Training needs of the subordination.

Delivery of Tools to customers and meeting to committed delivery schedule.e) ENGINEERS/TECHNICIANS/CMD, TRD UTILITIES (MECHANICAL & ELECTRICALS):

Engineers, technicians, supervisors engaged in manufacturing and evaluating of mechanical and electrical

components in the company.

They are deal with supervising and guiding maintenance crew in attending to lubrication, break down and

preventive maintenance.

To ensure calibration of process instruments are carried out for accuracy and performance.

To plan and arrange spaces required for machines and equipments.

Supervising housekeeping.

Ensure safety measures as per statutory requirements.

Ensure availability of power, water and compressed air.

Ensure recording of plant and machinery history cards.

f) MARKETING DEPARTMENT:

In the marketing department there is sales manager, supervisor and senior sales executive involved inthe prolonged process from purchasing raw materials, manufacturing and packaging to distribution. These

are main functions;

Prepare and check estimates prepared, have, and techno-commercial discussion on over quotations with

customers, secure orders for NTTF IL.

Co-ordinate between manufacturing divisions of units and the customers on status of items ordered.

Ensure all acceptances of orders are sent in time.

Reply to customer queries.

Monitoring the delivery performance.

Preparation of estimates for tooling components and products.

Sending of reminders on quotations sent to customers and follow up for orders.

Ensure data is obtained from customers wherever required for responding to their enquire.

g)TOOL DESIGNING DEPARTMENT:

There are tool designers who mainly involved in the process of designing tools and components

accordingly to the customer requirements in the organization.

To arrange periodical inspection, review of statutory requirement and meet electrical inspect rate.

To ensure maximum up time of production machine and service equipment.

Electrical and machinery installations for new projects.

To maintain discipline and co-ordinate industrial relation with subordinates and other departments.

Functional area of respondents

The survey conducted to know the functional area of respondents.

Table no: 1.1: Functional area of respondents

Departments Frequency Percent

HR department 5 10.9

Marketing department 7 15.2

Account dept 4 8.7Tool Maintenance dept 7 15.2

Component Manufacturing

dept6 13.0

Quality Assurance dept 5 10.9

Product Assembly dept 7 15.2

Tool Design dept 5 10.9


16/31

16

De

e s F e e cy Pe ce

HR de

e 5 10 9

Marke de

artme t 7 15 2

Acc t de

t 4 8 7

Tool Maintenance de

t 7 15 2

Component Manufacturing

dept6 13 0

Quality Assurance dept 5 10 9

Product Assembly dept 7 15

2

Tool Design dept 5 10 9

Total 46 100 0

In NTTF IPL Company there are 46 employees involved as a sample of research survey included tool

maker, supervisors, managers, engineers, technicians and tool designers regarding with departments like

HR, Marketing, Accounting, Tool Design Department (TDD), Component Manufacturing Department

(CMD), Tool Maintenance Department (TMD), Quality Assurance Department (QAD) and ProductAssembly Department (PAD).

Job profile

Thesurveyconducted to know the respondents opinion regarding theirjob profile (assigned task).

Tab

no

1

2

Job profile

Fre

uency Percent

Yes 34 73.9

No 3 6.5

Neutral 9 19.6

Total 46 100.0

Chartno

2

1: Job profile

Yes

73.9%

No

6.5%

Neut l

19.6%


17/31

17

The study reveals that majority of respondents have good opinion about the assigned task that means

73.9

ofemployees aresatisfied withjob profile and rest of them have neutral opinion.

Awareness of given task

The study conducted to know the respondents awareness regarding the given task which re uired for

increasing production level.

Tab

no

1!

3

Awareness of given task

Fre uency Percent

Somewhat aware 22 47.8

Very aware 24 52.2

Total 46 100.0

Chartno 2 ! 2:

The study reveals that majority of respondents have good opinion about the awareness of given task

which re uired for increasing production level that means52.2 ofemployees arevery aware and rest

47.8 are awaresomewhat about given task.

Speed of product delivery target

The study conducted to know the respondents opinion regarding the speed of product delivery target

from one department to another.

Tab no 1 ! 4: Speed of product delivery target

Fre uency Percent

In time 12 26.1

On time 10 21.7

Delay time 24 52.2

Total 46 100.0


18/31

18

Chartno"

2#

3:

The study reveals that majority of respondents have delay time $ opinion about the speed of product

delivery target from one department to another that means52.2 % ofemployees aresatisfied with delay

time speed of product delivery target, 26.1 % of respondents have in time opinion and 21.7 % of

respondents have on time opinion.

Over time duty

Thestudyconducted to know the respondents opinion regarding over time duty while work loaded after

shift is over.

Tab& '

no"

1#

5"

Over time duty

Fre ( uency Percent

1-2 hour 2 4.3

2-4 hour 16 34.8

More than 4 hour 22 47.8

Not at All satisfied 6 13.0

Total 46 100.0

Chartno"

2#

4:


19/31

19

Thestudy reveals that majority of respondents i.e. 47.8)

aresupposed to do more than 4 hour over

time duty while work loaded after shift is over, 34.8)

of respondents aresatisfied with 2-4 hour over time

duty, 4.3 ) of respondents aresatisfied with 1-2 hour and 13 ) of respondents are not at all satisfied with

over time duty.

Relationship with thee 0 ternal customers and suppliers

The study conducted to know the respondents opinion regarding relationship with the e 0 ternal

customers and suppliers.Tab

1 2

no3

14

63

Relationship with thee 0 ternal customers and suppliers

Fre 5 uency Percent

Excellent 1 2.2

Good 20 43.5

Average 23 50.0

Poor 2 4.3

Total 46 100.0

Chartno 3 2 4 5: Relationship with theexternal customers and suppliers

By this it can be inferred that majority of respondents i.e. 50)

of respondents have average relationship

with theexternal customers and suppliers and 43.5 ) of respondents have good relationship.

Obey the order from top management when they are in work pressure

The study conducted to understand the respondents opinion regarding obey the order from top

management when they are in work pressure.

Tab1 2

no3

14

73 Obey the order from top management when they are in work pressure

Fre5

uency PercentYes 40 87.0

No 6 13.0

Total 46 100.0

Chartno3

24

6: Obey the order from top management when they are in work pressure

2.26

43.5)

506

4.36

Excellent

Good

Average

Poor


20/31

20

The study reveals that majority of respondents i.e. 877

of respondents are obey the order from top

management when they are in work pressure and 13 7 of respondents are not obey the order.

Strictly obey thecompany 8 s policies, rules and regulations

The study conducted to know the respondents opinion regarding strictly obey the companys policies,

rules and regulations.

Tab9 @

noA

1B

8A

Strictly obey thecompany 8 s policies, rules and regulations

Fre C uency Percent

Yes 42 91.3

Somewhat 4 8.7

Total 46 100.0

Chartno A 2 B 7: Strictly obey thecompany 8 spolicies, rules and regulations

Thestudy reveals that majority of respondents i.e. 91.3 7 of respondents arestrictly obey thecompanys

policies, rules and regulations, 8.77

of respondents obey somewhat companys policies, rules and

regulations.

87.0 7

13.0D

Yes

No

Yes

91.3E

Somewhat

8.7F


21/31

21

Working experience of the respondents

Thestudyconducted to know the working experience of respondents.

TabG H

noI

1P

9I

Working experience of the respondents

Fre Q uency Percent

Between 1-5years 3 6.5



16years and above 14 30.4

Total 46 100.0

Chartno I 2 P 8:

Thestudy reveals that majority of respondents, i .e. 41.3 R of respondents have in between 6-10years of

work experience and 30.4 R of respondents revealed that have in between 16 and aboveyears of work

experience

Safety measures in the work place

Thestudyconducted to know the opinion of respondents regarding safety measures in work place.

TabG H

noI

1P

10I

Safety measures in the work place Fre Q uency Percent

Average 2 4.3

Good 24 52.2

Excellent 16 34.8

Outstanding 2 4.3

Poor 2 4.3


22/31

22

Fre S uency Percent

Average 2 4.3

Good 24 52.2

Excellent 16 34.8

Outstanding 2 4.3

Poor 2 4.3

Total 46 100.0

ChartnoT

2U

9:

Thestudy reveals that majority of respondents, i.e. 52.2 V of respondents revealed that safety measures in

work place is good and 34.8 V of respondentssayssafety measures in work place isexcellent.

Time re S uired for major product corrections

Thestudyconducted to know the time reS

uired to management for major product corrections.

Tab W X no T 1 U 11: Time re S uired for major product corrections

Fre S uency Percent

< 1 day 12 26.1

1-2 days 14 30.4

2-4 days 11 23.9

> 4 days 9 19.6

Total 46 100.0

ChartnoT

2U

10:


23/31

23

By this it can be inferred that majority of respondents, i.e. 30.4Y

of respondents revealed that 1-2 day

time is re uired to management for major product corrections, 26.1 Y of respondentssays less than 1 day

time is re uired for major product corrections.

Opinion about servicereceived in the organization

The study conducted to know the respondents opinion regarding overall satisfaction with the service

received in the organization.

Taba b

noc

1d

12: Opinion about service they received in the organization

Fre

uency Percent

Extremelysatisfied 2 4.3

Satisfied 43 93.5

Unsatisfied 1 2.2

Total 46 100.0

Chartnoc

2d

11:

By this it can be inferred that majority of respondents, i.e. 93.5 Y of respondents revealed that they are

satisfied with overall service they received in the organization and 2.2 Y of respondents are unsatisfied

with overall service they received in the organization.

Access to CADD files used in the plans

The study conducted to know the respondents opinion regarding the access to CADD files used in the

plans.


24/31

24

Tabe f

nog

1h

13g

Access to CADD files used in the plans

Chartnog

2h

12:

Thestudy reveals that majority of respondents, i .e. 76.1 i of respondentssays that they are agreed with

access to CADD files used in the plans was adep

uate for production and 23.9i

ofemployees are neither

agreed nor disagreed.

Opinion about the letters, drawings and plan sheet formats

The study conducted to know the respondents opinion regarding the letters q drawings and plan sheet

formats in thecontract plans are legible.

Tabe f

nog

1h

14g

Opinion about the letters, drawings and plan sheet formats

Fre p uency Percent

Agree 35 76.1

Neither agree nor disagree 7 15.2

Strongly disagree 4 8.7

Total 46 100.0

Chartnog

2h

13:

Fre p uency Percent

Agree 35 76.1


Total 46 100.0


25/31

25

Thestudy reveals that majority of respondents, i .e. 76.1 r of respondentssays that they are agreed with

the letters, drawings and plan sheet formats in thecontract plans are legible and 15.2 r of respondents

are neither agreed nor disagreed.

Profileview details provided in the plans

Thestudyconducted to know the respondents opinion regarding the profileview detail provided in the

plans for production.

Tabs t

nou

1v

15u

Profileview details provided in the plans

Fre w uency Percent

Strongly agree 2 4.3

Agree 41 89.1


Total 46 100.0

Chartnou

2v

14:


26/31

26

By this it can be inferred that majority of respondents, i.e. 89.1x

of respondentssays that they are agreed

with the profileview details provided in the plans for production.

The Design standards and special detailsin the plans

Thestudyconducted to know the respondents opinion regarding the referenced Design Standards and

special details in the plans weresufficient to construct the project.

Taby

no

1

16

The Design standards and special details in the plans

Fre uency Percent

Strongly agree 1 2.2

Agree 35 76.1


Disagree 4 8.7

Total 46 100.0

Chartno

2

15:

Thestudy reveals that majority of respondents, i .e. 76.1x

of respondentssays that they are agreed with

the referenced Design Standards and special details in the plans weresufficient to construct the project

and 8.7x

of respondents are disagreed.

Constructability review process

Thestudyconducted to know the respondents opinion regarding theconstructability review process used

during design in the department.

Taby

no

1

17

Constructability review process

Fre uency Percent

Agree 33 71.7Neither agree nor disagree 12 26.1

Disagree 1 2.2

Total 46 100.0

Chartno

2

16:


27/31

27

Thestudy reveals that majority of respondents, i .e. 71.7 of respondentssays that they are agreed withtheconstructability review process used during design in the department and 26.1

of respondents are

neither agreed nor disagreed.

Opportunities for improving performance

The study conducted to know the respondents opinion regarding opportunities for improving

performance.

Tab

no

1

18

Opportunities for improving performance

Fre uency Percent

Disagree 8 17.4


Agree 32 69.6

Total 46 100.0

Chartno

2

17:

By this it can be inferred that majority of respondents, i.e. 69.6 of respondentssays that they are agreed

with the opportunities for improving performance and17.4 of respondents are disagreed.


28/31

28

Communication with colleagues

Thestudyconducted to understand the respondents opinion regarding communication with colleagues.

Tab

no

1

19

Communication with colleagues

Fre

uency Percent

Average 4 8.7

Good 22 47.8

Excellent 18 39.1

Outstanding 2 4.3

Total 46 100.0

Chartno 2 18

Thestudy reveals that majority of respondents, i.e. 47.8 of respondentssays that communication with

colleagues is good and 39.1 of respondents revealed that isexcellent.

Clarity of information or advice provided by management

Thestudyconducted to know the respondents opinion regarding clarity of information or advice provided

by management.

Tab

no

1

20

Clarity of information or advice provided by management

Fre uency Percent

Very unsatisfied 2 4.3

Unsatisfied 10 21.7

Neither unsatisfied norsatisfied 10 21.7

Satisfied 16 34.8

Verysatisfied 8 17.4

Total 46 100.0


29/31

29

Chartno

2

19:

Thestudy reveals that majority of respondents, i.e. 34.8 of respondentssays that they aresatisfied with

theclarity of information or advice provided by management and 21.7 of respondents are unsatisfied.

Support to the overall organization goal

Thestudyconducted to know the respondents opinion regarding their support to theoverall organizationgoal.

Tab

no

1

21

Support to the overall organization goal

Fre uency Percent

Very unsatisfied 2 4.3

Unsatisfied 8 17.4

Neither unsatisfied nor

satisfied8 17.4

Satisfied 22 47.8

Verysatisfied 6 13.0

Total 46 100.0

Chartno 2 20:

Thestudy reveals that majority of respondents, i.e. 47.8 of respondentssays that they aresatisfied with

their support to the overall organization goal and 17.4 of respondents are unsatisfied.

FINDINGS


30/31

30

NTTF Industries Pvt Ltd. Company has the 73.9% of employees with good opinion about the assigned task

or job profile. It indicates that they are well informed about the job what to do, how to do as per as

designs and plans.

52.2% of the employees would say that they are clearly aware about given task which is required for

increasing production level it shows every employee is risk taker in any point of time.

52.2% of employees have delay time delivery target of products from one department to another

indicates slow process in production.

47.8% of workers in NTTF are preferred to work more than 4 hour over time duty while work loaded aftershift is over shows they are interested to work when there is bulk production or urgency of customer

requirements. 50% employees of marketing department have average relationship with the external

customers and suppliers and some people have good relationship. Good relationship enhances the

business expansion and indicator of growth.87% of employees have been obeying the order from top

management when they are in work pressure suggested good relationship between the top level

management and employees. 91.3% of workers at NTTF IPL have been strictly obeyed the companys

policies, rules and regulations. 41.3% of employees in NTTF having more than 6 years of working

experience that ensures expertise, deep knowledge of job. As the company undertakes good safety

measures like safety from noise, lifting and revolving machines, chains, ropes, self acting press machines

and etc ensures employee feels free to work in the company and 52.2% of them have good opinion.

30.4% of employees says that management is able to resolve the major product problems such as error in

press tools, molding tools, die and some machinery like press machines, molding machines and injection

compressor problems within 1-2 days.93.5% of employees are satisfied with the overall service from one department to other i.e. tool from

component manufacturing department to tool maintenance department and to product assembly

department in the organization.

76.1% of the employees say accessing CADD files are necessarily used for 3D component designs in the

plans of production.

76.1% of employee say that the letters, drawings and plan sheet formats in the contract plans are legible

they help in maintaining standards.

89.1% of employees are satisfied with the profile view details of particular job such as specific design

standard, drawing and plan sheet format in the plans for production.

76.1% of employees feel happy with the referenced design standards and special details accurately in the

plans are sufficient to construct the project. Maintaining standards in the profile view of job is significant

for errorless production.71.7% of employees in the company adopted the constructability review process

during designing plans, manufacturing plan, production forecasting and constructing projects in the

department. 69.6% of employees are supposed to grab opportunities for improving performance in such

way that better work performance, getting in depth knowledge of designing.

Communication of all workers in organization is good i.e.47.8% employees says well. 34.8% of employees

says that management has been provided the clarity of information or advice of production planning,

projects and designs, drawings, incentives in a proper way to the employees. 47.8% of employees feel

good about their support to the overall organization goal and their personnel goal.

SUGGESTIONS

The study suggested that company has to be emphasized on the job profile of employees; most of them

i.e.19.6% dont have complete knowledge about their job.

It is suggested that management should promote the delay time product delivery target to in time or on

time delivery. Internal suppliers will have to maintain design standards it helps to minimize corrections

and deliver in time or on time to the next process.

Marketing department should enhance good relationship with external customers and suppliers; it helpsto expand their business across the world.

It is suggested that the management should provide opportunities for young and middle aged employees

to innovate manufacturing process because most of them dont know what to do.

It is suggested that the company should recognize the expertise, work knowledge in employees to reach

the target market.

Company has to take advantage of technology for acquiring market share because today is competitive

world, using good old machines and technology is not sufficient for surviving in the long term.


31/31

CONCLUSION

The entire project was planned with a view to study the Internal Customer Satisfaction in NTTF IPL and

company is one of the leading commercial tool rooms in India with core strength in design and

manufacture of precision press tools, injection moulds, compression / transfer moulds, pressure die cast

dies, stamped parts, molded parts and electro-mechanical sub-assemblies. Expert in designing

complicated progressive tools, injection moulds and it has become a famous in manufacturing a wide

range of top performance manufacturing above products with premium quality, prompt delivery and

competitive prices.The measurement of the internal customers satisfaction is a hard task which provides a quantitative

baseline for comparing results and enables fact-based decision making. Most large companies recognize

the importance of measuring and monitoring internal customer satisfaction. Those that continue to avoid

the concept are primarily enterprises that have not adopted management practices necessary to leverage

service delivery fully. Typically, a company committed to treating its internal service users as customers

holds a similar commitment to measuring their satisfaction with the delivery of those services.

Today NTTF IPLs auto electrical products are the original equipment on all leading brands in Indian

automobile industry. And NTTF is known for high quality precision tooling, industrial components for

automotive and electrical switches.

Internal Customers play is a crucial role in any organization. They have always been contributed their

share in the form of services for the betterment of the organization. It is duty of the employees to

motivate them and satisfy their jobs.

From the study it is clear that, the internal customers at NTTF IPL are quite happy with potential workprocess, needs and expectations about working conditions, improvement opportunities in the work

process and inter-relationship with suppliers and external customers. The employees of this company are

well experienced and loyal to the company. More attention is to be given for improving the job content.

Date post:	10-Apr-2018
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